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CV Alona Danylenko #1
CV Alona Danylenko #1
Customer Service Specialist; Call Center Direction. Apr 2013 - Dec 2014
Nissan Motor Ukraine, Kyiv
1. Monitoring the work of call center operators (listening to incoming calls to ensure the
accuracy of information provided to customers).
2. Supporting and providing necessary, including technical, information to call center
employees.
3. Reporting on the achievement of key performance indicators and their attainment by
call center operators.
4. Resolving customer issues that arose in official dealer centers to minimize negative
impressions of the company, using the Good Will/Buy Back budget in critical situations.
5. Managing the Good Will/Buy Back budget reporting.
6. Preparing official responses to written customer inquiries.
7. Ensuring the correctness of internal documentation maintained by official dealer
centers and the importer.
8. Reporting on the provision of substitute vehicles to customers by dealer centers.
Skills
Proficient in MS Office (Word,
Excel, PowerPoint)
17-year Driving Experience