QUESTION 1.

Introduction:
Rapid Builders & Contractors, the company awarded the tender for the construction
of a clinic in New Eersterust, Pretoria, would have faced various issues when putting
together their project quality management plan. This plan plays a crucial role in
ensuring that the project meets the required quality standards and achieves its
objectives. In this case, the issues faced by Rapid Builders & Contractors can be
analyzed based on the four elements of a general framework for quality
management plans: quality policy, project infrastructure, performance targets and
goals, and processes, resources, and standards.

1. Quality Policy:

One of the key issues that Rapid Builders & Contractors would have considered is
defining their quality policy. This policy expresses the intended direction of the
organization with regard to quality. In the case study, it is evident that the
involvement of business forums and community conflicts was a major challenge for
the contractor. Rapid Builders & Contractors would have needed to develop a quality
policy that addresses these external factors and emphasizes the importance of
stakeholder engagement and conflict resolution. The policy should have outlined the
contractor's commitment to completing the project successfully despite external
disruptions(Badarch, 2020).

2. Project Infrastructure:

Another issue for Rapid Builders & Contractors would have been establishing the
project infrastructure, which includes defining participants, reporting chains, and
responsibilities. In the case study, disputes among members of the project
committee and business forums led to the contractor vacating the site. This indicates
a lack of clarity in the project infrastructure and the roles and responsibilities of
various stakeholders. Rapid Builders & Contractors would have needed to clearly
define the roles of the project committee, business forums, and community liaison
officer to ensure effective communication, coordination, and stakeholder
management(Behmar et al, 2020:679).
 3. Performance Targets and Goals:

Managing quality effectively depends on specific performance targets and goals.

Rapid Builders & Contractors would have needed to set clear performance targets
for the construction project, such as completion within the specified timeframe and
adherence to budget constraints. However, the case study highlights constant
interruptions by the community, which hindered the progress of the project. To
address this issue, the contractor should have included measures in their quality
management plan to mitigate community disruptions and ensure that the project
timeline and budget are not compromised(Behmar et al, 2020:679)..

4. Processes, Resources, and Standards:

The case study reveals that conflicts among different groups and a lack of equipment
hampered the construction process. Rapid Builders & Contractors would have
needed to address these issues in their quality management plan by defining
processes for managing conflicts and ensuring the availability of necessary
resources. The plan should have included strategies for resolving disputes, engaging
with the community, and coordinating the use of construction machinery. Additionally,
the plan should have outlined the standards and specifications that the contractor
would adhere to in order to meet the required quality standards for the clinic
construction(Talentire et al, 2019).

Conclusion:

In conclusion, Rapid Builders & Contractors would have faced several issues in
putting together their project quality management plan for the construction of the
clinic in New Eersterust. The contractor would have needed to address challenges
related to their quality policy, project infrastructure, performance targets and goals,
and processes, resources, and standards. By developing a comprehensive quality
management plan that considers these issues, Rapid Builders & Contractors could
have better managed stakeholder conflicts, ensured effective communication and
coordination, and mitigated disruptions to the construction process, ultimately
increasing the chances of project success.