AVANTIS

Procedure Name: Non-Conforming Product and Service Control Issue No: 1

Procedure Ref: AV-OP-09 Date: 20/09/2019
ISO 9001 Clause Ref: 8.7

1 20/09/2019 Gareth Haines Tom David Tom David Initial Issue

Issue Date Author Reviewed Approved Reason for Change
No

All downloaded and printed copies of this document are considered as Uncontrolled
Page 1 of 3
AVANTIS

Procedure Name: Non-Conforming Product and Service Control Issue No: 1

Procedure Ref: AV-OP-09 Date: 20/09/2019
ISO 9001 Clause Ref: 8.7

All downloaded and printed copies of this document are considered as Uncontrolled
Page 2 of 3
AVANTIS

Procedure Name: Non-Conforming Product and Service Control Issue No: 1

Procedure Ref: AV-OP-09 Date: 20/09/2019
ISO 9001 Clause Ref: 8.7

Additional Notes

Forms
AV-NC-F01 Non-Conformance Report
AV-NC-F02 Non-Conformance Register

Non-conforming product refers to: product, materials or equipment.

1.
Non-conforming product or service can be identified in process or post-delivery.
2.
Non-conforming product or service will be identified and controlled to prevent its unintended use.
3.
Non-Conformance will be evaluated by Originator and Department head informed, who will decide how to deal with non-conforming
product.
Customer will be kept informed as required to approve agreed action.
AV-NC-F02 Non-Conformance Register shall define the disposition/ correction and corrective actions due date, which shall reflect on
AV-NC-F01 Non-Conformance Report.
Part of the investigation will identify the time frame for disposition/ corrections and corrective actions. The maximum number of days for
corrective actions to take place As Soon As Realistically Practical unless agreed otherwise.
Responsible persons for corrections and corrective actions shall be defined on AV-NC-F01 Non-Conformance Report.
4A and 5.
When non-conforming product is corrected, it shall be subject to re-verification to demonstrate conformity to the requirements.
4C.
If not authorised to use or correction cannot be taken, and then the non-conforming product /service will be replaced. Original product will
officially be rejected/ scrapped.
5.
Product/ service may only be released if the Customer is satisfied that their criteria is met.
7.
Decision to release the product/ service is taken by Senior Management in discussion with the Customer.
8.
It is essential that not only are actions taken, but subsequent internal audits are carried out to ensure they have been effective.
11.
The Review will evaluate trends and the effectiveness of actions taken; minutes will be produced.

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