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    This document provides guidance on effective empathetic listening strategies. It discusses three main approaches: reflective listening, active listening, and empathetic listening. Reflective listening focuses on paraphrasing and reflecting back what the speaker says. Active listening emphasizes nonverbal cues and minimal encouragers like "uh huh" to show engagement. Empathetic listening aims to understand the speaker's perspective by reflecting on their feelings. The document then presents 16 situations and asks the reader to choose the most suitable empathetic listening approach for each, generating sample dialogues applying techniques learned. The situations cover personal and family relationships, medical issues, work, trauma, and more. The goal is to practice applying empathetic listening skills to various real-

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    This document provides guidance on effective empathetic listening strategies. It discusses three main approaches: reflective listening, active listening, and empathetic listening. Reflective listening focuses on paraphrasing and reflecting back what the speaker says. Active listening emphasizes nonverbal cues and minimal encouragers like "uh huh" to show engagement. Empathetic listening aims to understand the speaker's perspective by reflecting on their feelings. The document then presents 16 situations and asks the reader to choose the most suitable empathetic listening approach for each, generating sample dialogues applying techniques learned. The situations cover personal and family relationships, medical issues, work, trauma, and more. The goal is to practice applying empathetic listening skills to various real-

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    7 views1 page

    Practical 14

    Uploaded by

    marharytafilipenko
    This document provides guidance on effective empathetic listening strategies. It discusses three main approaches: reflective listening, active listening, and empathetic listening. Reflective listening focuses on paraphrasing and reflecting back what the speaker says. Active listening emphasizes nonverbal cues and minimal encouragers like "uh huh" to show engagement. Empathetic listening aims to understand the speaker's perspective by reflecting on their feelings. The document then presents 16 situations and asks the reader to choose the most suitable empathetic listening approach for each, generating sample dialogues applying techniques learned. The situations cover personal and family relationships, medical issues, work, trauma, and more. The goal is to practice applying empathetic listening skills to various real-

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    of 1

    Практичне заняття 14.

    STRATEGIES FOR EFFECTIVE EMPATHIC LISTENING (PART 2)


    Task 1. Review the information about the previously discussed way of building and developing
    rapport. Complete the table below. Compare all three approaches to effective reflective and
    empathic listening including building proper rapport.
    Who The acronym used The purpose The area of Benefits Drawbacks
    introduced the and the meaning of its use application
    method? behind it

    Task 2. A. Read the descriptions of the situations below. Choose the most suitable approach to be
    successful while listening and responding.
    1. A friend of yours is having problems in a continuing relationship.
    2. Your boy/girlfriend is planning a trip to Sweden for a complicated surgery.
    3. You’re going to come out to your orthodox family.
    4. Some relatives of your close friends lost their house after the recent heavy shelling by
    russian military forces.
    5. Your friend expects their planned wedding to be called off.
    6. You’re in a room with your supposed-to-be supervisor waiting for an appointment.
    7. You can clearly hear a person sobbing in the photo booth next to you.
    8. A senior lady in front of you looks upset and nearly crying.
    9. Because of a power cut you are stuck in the lift with two petrified people.
    10. You suddenly see your close school friend. Both of you are over excited with joy and
    overwhelmed with emotions.
    11. You enter the carriage compartment with three more people you will spend the rest of your
    journey across Europe with.
    12. You are going to introduce your boy/girlfriend to your parents. (They don’t like that type of
    friend. They are also too sceptical about you having proper relationships.)
    13. Your 6-year-old student is always crying because he doesn’t want to learn that stupid
    English language.
    14. Your family insists on your early/prearranged marriage. You’re too old to remain single.
    15. A former classmate of your elder sister went missing. She entered your room crying.
    16. Your child desperately wants a puppy. You cannot allow any since the whole family is
    allergic to cat’s and dog’s fur.
    B. Think over the strategy for communication to be effective in each case. Make up a draft
    of a dialogue including a variety of means learnt during the module.

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