CA (CL) IT (Module-1) (01) Information Systems in Business by MD - Monowar FCA, CISA

Information Technology
By Md. Monowar Hossain, FCA,CISA,CPFA(UK)

md.monowar@gmail.com
CA (Certifiecate level)
Class Notes on
Md.Monowar Hossain FCA

CISA,FCMA,FCS,CPFA(UK),MBA
(1) Capital Market Stabilization Fund (CMSF)-BSEC, Serving as the CEO/Chief of Operation I
(2) Agrani Bank Ltd. Ex-Chief Financial Officer (CFO), General Manager & Head of Internal Control and Compliance (ICC) I
(3) Rupali Bank Ltd. Ex-General Manager, Internal Control and Compliance I
(4) Bangladesh Securities and Exchange Commission (BSEC) Ex-Consultant (ED), Office of the Chief Accountant I
(5) Dhaka Stock Exchange Ltd. Ex-Deputy General Manager, Finance & Head of the CGFRC I
(6) Brummer & Partners AMC, Ex-Head of Finance and Company Secretary I
2023
:
09(2023) Page # 1
INDEX
(As per References)
Sl. Topcs Chapter
Learning outcomes
01. Information Systems in Business
1. Foundation concepts: information systems in business 1
(Referance: 1, Chapter-1, Section-I)
2. Foundation concepts: the components of information systems (Referance: 2
1, Chapter-2, Section-II)
02. Information Technologies

3. Hardware (Referance: 1, Chapter-3) 3
4. Software (Referance: 1, Chapter-4) 4
5. Data Resource Management (Referance: 1, Chapter-5) 5
6. Telecommunications and Network (Referance: 1, Chapter-6) 6
03. e-Business Systems

7. e-Business Systems (Referance: 1, Chapter-7, Section-I) 7
8. Functional Business Systems (Referance: 1, Chapter-7, Section-II) 7
04. Electronic Commerce Systems

9. Electronic commerce fundamentals 9
(Referance: 1, Chapter-9, Secction-I)
10. e-Commerce applications and issues 9
(Referance: 1, Chapter-9, Section-II)
05. Enterprise Business Systems

11. Customer Relationship Management (CRM) 8
(Referance: 1, Chapter-8, Section-I)
12. Enterprise Resource Planning (ERP) 8
(Referance: 1, Chapter-8, Section-II)
13. Supply Chain Management (SCM) 8
(Referance: 1, Chapter-8, Secction-III)
References:
1. Management Information Systems: James A O'Brien, George M Marakas, and Ramesh Behl, Tata
McGrawHill Education Private Limited
09(2023) Page # 2
CA
The following learning outcomes should be read in conjunction with the relevant sections of the technical knowledge grids.
Information Systems in Business LO1
1. Information Systems in Business
Candidates will be able to understand the five basic areas of information systems needed by business professionals,
including the conceptual system components, major types of information systems and the trends in information systems
along with managerial challenges associated with it.
In the assessment, candidates may be required to:
a. Identify the concept of a system and how it relates to information systems.

b. Explain why knowledge of information systems is important for business professionals and identify five areas of information
systems knowledge that they need.
c. Illustrate how the business applications of information systems can support a firm’s business processes, managerial decision
making, and strategies for competitive advantage.
d. Illustrate several major types of information systems from experiences with business organizations in the real world.
e. Identify several challenges that a business manager might face in managing the successful and ethical development and use
of information technology in a business.
f. Illustrate the components of real world information systems. Illustrate that in an information system, people use hardware,
software, data, and networks as resources to perform input, processing, output, storage, and control activities that transform
data resources into information products.
g. Demonstrate familiarity with the myriad of career opportunities in information systems
Information Technologies LO2, LO3, LO4, LO5

2. Information Technologies
Candidates will be able to understand and Identify history, trends, developments in different computer systems; and
the major types of technologies used in peripheral devices for computer input, output, and storage.
Candidates will be able to identify the basic features and trends in the major types of application software and
system software used to support enterprise and end-user computing.
Candidates will be able to understand the management of the data resources of computer-using organizations and
understand the key database management concepts and applications in business information systems.
Candidates will be able to understand the basics of the Internet and other telecommunication networks, business
applications, and trends in technical telecommunications alternatives.
a. Identify the major types and uses of microcomputer, midrange, and mainframe computer systems.
b. Outline the major technologies and uses of computer peripherals for input, output, and storage.
c. Identify and illustrate the components and functions of a computer system.
d. Identify the computer systems and peripherals that would be acquired or recommended for a business and explain the
reasons for selections.
e. Illustrate several major types of application and system software.
f. Explain the purpose of several popular software packages for end-user productivity and collaborative computing.
g. Describe the main uses of computer programming software, tools, and languages.
h. Describe the issues associated with open-source software.
i. Explain the business value of implementing data resource management processes and technologies in an organization.
j. Outline the advantages of a database management approach to managing the data resources of a business, compared with
a file processing approach.
k. Explain how database management software helps business professionals and supports the operations and management of
a business.
l. Understand the concept of a network and Identify the basic components, functions, and types of telecommunications
networks used in business.
m. Explain the functions of major components of telecommunications network hardware, software, media, and services and
explain the concept of client/server networking.
n. Explain the concepts behind TCP/IP and understand the seven layers of the OSI network model.
e-Business Systems LO6
3. e-Business Systems
Candidates will be able to understand how information systems integrate and support enterprise-wide business
processes, as well as the business functions of marketing, manufacturing, human resource management, accounting,
and finance.
09(2023) Page # 12
a. Identify the following cross-functional enterprise systems, and illustrate how they can provide significant business value
to a company:
i. Enterprise application integration
ii. Transaction processing systems
iii. Enterprise collaboration systems
b. Illustrate how Internet and other information technologies support business processes within the business functions of
accounting, finance, human resource management, marketing, and production and operations management.
Electronic Commerce Systems LO7
4. Electronic Commerce Systems
Identify the basic process components of e-commerce systems, and discusses important trends, applications, and issues in e-
commerce.
a. Identify the major categories and trends of e-commerce applications.
b. Identify the essential processes of an e-commerce system and give examples of how it is implemented in ecommerce
applications.
c. Identify and give examples of several key factors and Web store requirements needed to succeed in ecommerce.
d. Identify and explain the business value of several types of e-commerce marketplaces.
e. Discuss the benefits and trade-offs of several e-commerce clicks-and-bricks alternatives.
Enterprise Business Systems LO8
5. Enterprise Business Systems
Understand the goals and components of customer relationship management, enterprise resource planning, and supply chain
management, and the benefits and challenges of these major enterprise applications.
a. Identify and give examples to illustrate the following aspects of customer relationship management, enterprise resource
management, and supply chain management systems:
i. Business processes supported
ii. Customer and business value provided
iii. Potential challenges and trends
b. Understand the importance of managing at the enterprise level to achieve maximum efficiencies and benefits.
09(2023) Page # 13
Chartered Accountancy (CA)

Module-01: 01.Information Systems in Business
Information Systems (1)Foundation concepts: information systems in business
in Business (2)Foundation concepts: the components of information systems
Understand the five basic areas of information systems needed by business professionals, including the conceptual
system components, major types of information systems and the trends in information systems along with
managerial challenges associated with it.
a. Identify the concept b. Explain why knowledge of c. Illustrate how the business applications of
of a system and how information systems is important for information systems can support a firm’s
it relates to business professionals and identify business processes, managerial decision
information systems. five areas of information systems making, and strategies for competitive
knowledge that they need. advantage.
d. Illustrate several major e. Identify several challenges that a f. Illustrate the components of real world
types of information business manager might face in information systems. Illustrate that in an
systems from managing the successful and ethical information system, people use hardware,
experiences with development and use of information software, data, and networks as resources to
business organizations technology in a business. perform input, processing, output, storage,
in the real world. and control activities that transform data
resources into information products.
g. Demonstrate familiarity with the myriad of career opportunities in information systems

Information systems (IS) play a critical role in today's business world by enabling organizations to effectively and
efficiently manage their operations, support decision-making processes, and gain a competitive advantage in the
marketplace.
Some common types of information systems used in business include:
1. Enterprise Resource Planning Systems: These systems integrate all aspects of an organization's operations,
such as finance, accounting, human resources, inventory management, and customer relationship management
(CRM), into a single, unified system.
2. Customer Relationship Management Systems: These systems are designed to manage an organization's
interactions with its customers and help improve customer satisfaction and retention.
3. Business Intelligence (BI) Systems: These systems provide organizations with tools and techniques to analyze
their data and gain insights into their operations, customers, and market trends.
4. Supply Chain Management Systems: These systems help manage the flow of goods, services, and information
from suppliers to customers, including procurement, inventory management, and logistics.
5. Knowledge Management (KM) Systems: These systems help organizations capture, store, and share
knowledge and expertise across the organization to improve decision-making and innovation.
Effective implementation and management of information systems can help businesses achieve greater efficiency,
productivity, and profitability. However, implementing and managing these systems requires careful planning, investment,
and ongoing maintenance and support.
01.1.01 Information systems are the combination of people, information technology, and business
Information processes to accomplish a business objective.
systems
Information systems have become
as integrated into our daily business
activities as accounting, finance,
operations management, marketing,
human resource management, or
any other major business function.
Information systems and
technologies are vital components
of successful businesses and
organizations.
09(2023) Page # 15
An Information System (IS) 1can be any organized combination of people, hardware,

software, communications networks, data resources, and policies and procedures that stores,
retrieves, transforms, and disseminates information in an organization. People rely on modern
information systems to communicate with one another using a variety of physical devices
(hardware) , information processing instructions and procedures (software) , communications
channels (networks) , and stored data (data resources). Although today’s information
systems are typically thought of as having something to do with computers, we have been
using information systems since the dawn of civilization. Even today we make regular use of
information systems that have nothing to do with a computer.
01.1.02 A framework that

Conceptual outlines the major areas
Framework that of information systems
outlines the knowledge needed by
major areas of business professionals.
Information
Systems (IS)
2Asa professional, you should concentrate your efforts in the following five areas of IS
knowledge:
(1) Foundation Concepts: Fundamental behavioral, technical, business and managerial
concepts about the components and roles of information systems. Examples include
basic information system concepts derived from general systems theory or
competitive strategy concepts used to develop business applications of information
technology for competitive advantage.
(2) Information Technologies: Major concepts, developments, and management issues
in information technology—that is, hardware, software, networks, data management,
and many Internet-based technologies.
(3) Business Applications: The major uses of information systems for the operations,
management, and competitive advantage of a business.
(4) Development Processes: How business professionals and information specialists
plan, develop, and implement information systems to meet business opportunities.
Several developmental methodologies are explored including the systems
development life cycle and prototyping approaches to business application
development.
(5) Management Challenges: The challenges of effectively and ethically managing

information technology at the end-user, enterprise, and global levels of a business.
Have to focuses on security challenges and security management issues in the use of
information technology, have to covers some of the key methods business managers
can use to manage the information systems function in a company with global
business operations.
01.1.03 The three fundamental roles of the business applications of information systems.
The Fundamental Information systems provide an organization with support for business processes and
Roles of IS in operations, decision-making, and competitive advantage.
Business
1
Management Information Systems by James OBrien, George Marakas, 10th_Edition
2
MIS by James OBrien, George Marakas, 10th_Edition page -7
09(2023) Page # 16
Although there are a seemingly endless number of software applications, there are three fundamental reasons for
all business applications of information technology. They are found in the three vital roles that information systems
can perform for a business enterprise:
(1) Support of business processes and operations.
(2) Support of decision making by employees and managers.
(3) Support of strategies for competitive advantage.
At any moment, information systems designed to support business processes and operations may also be providing
data to, or accepting data from, systems focused on business decision making or achieving competitive advantage.
The same is true for the other two fundamental roles of IS. Today’s organizations are constantly striving to achieve
integration of their systems to allow information to flow freely through them, which adds even greater flexibility and
business support than any of the individual system roles could provide.
3Support of Business Processes and Operations
Computer-based information systems
Support of Business Decision Making
Support of Strategies for Competitive Advantage
What is a System?
A set of interrelated components with a clearly defined boundary which work together to achieve a common set of
objectives.
What is an Information System?

An organized combination of People, Hardware,
Software, Communication Networks, Data resources,
and Policies and procedures, which Captures, stores,
retrieves, transforms, and disseminates information in
an organization.
Information System (IS) vs. Information

Technology (IT)
Information System (IS) is all the components and
resources necessary to deliver information and
functions to the organization. And Information
Technology (IT) is hardware, software, networking
and data management
 Foundation Concepts - Fundamental behavioral, technical, business, and managerial concepts.

 Information Technology - Hardware, software, networks, data management, and internet-based technology
3
09(2023) Page # 17
 Business Applications - Major user of IS in the organization

 Development Processes - How to plan, develop, and implement IS to meet business opportunities.
 Management Challenges - The challenges of effectively and ethically managing IT
 Major components of an Information system - Data, Database, Process, Information
4The business applications of information systems have expanded significantly over the years.
01.1.04
Trends in The expanding roles of the business applications of information systems. Note how the roles of
Information computerbased information systems have expanded over time. Also, note the impact of these
Systems changes on the end users and managers of an organization.
2023 >>>>>>>>>>
01.1.05 Businesses today depend on the Internet, intranets, and extranets to implement and
The Role of manage innovative e-business applications.
e-Business in
Business
4
09(2023) Page # 18
The Internet and related technologies and applications have changed the ways businesses
operate and people work, as well as how information systems support business processes,
decision making, and competitive advantage.
Thus, many businesses today are using Internet technologies to Web-enable their business
processes and create innovative e-business applications.
E-business as the use of Internet technologies to work and empower business processes, e-
commerce, and enterprise collaboration within a company and with its customers, suppliers,
and other business stakeholders. In essence, e-business can be more generally considered an
online exchange of value . Any online exchange of information, money, resources, services, or
any combination thereof falls under the e-business umbrella.
The Internet and Internet-like networks

 those inside the enterprise (intranet) and between an enterprise and its trading
partners (extranet)
 have become the primary information technology infrastructure that supports the e-
business applications of many companies.
These companies rely on e-business applications to
(1) reengineer internal business processes,
(2) implement e-commerce systems with their customers and suppliers, and
(3) promote enterprise collaboration among business teams and workgroups.
01.1.06 Enterprise collaboration systems involve the use of software tools to support communication,
Enterprise coordination, and collaboration among the members of networked teams and workgroups. A
collaboration business may use intranets, the Internet, extranets, and other networks to implement such
systems systems.
For example, employees and external consultants may form a virtual team that uses a corporate
intranet and the Internet for e-mail, videoconferencing, e-discussion groups, and Web pages of
work-in-progress information to collaborate on business projects.
01.1.07: eCommerce is the buying, selling, marketing, and servicing of products, services, and
eCommerce information over a variety of computer networks. Many businesses now use the Internet,
intranets, extranets, and other networks to support every step of the commercial process,
including everything from advertising, sales, and customer support on the World Wide Web to
Internet security and payment mechanisms that ensure completion of delivery and payment
processes.
For example, e-commerce systems include Internet Web sites for online sales, extranet access to
inventory databases by large customers, and the use of corporate intranets by sales reps to access
customer records for customer relationship management.
01.1.08:  Operations and management classifications of information systems.
Types of  Note how this conceptual overview emphasizes the main purposes of information systems
Information that support business operations and managerial decision making.
Systems  The applications of information systems that are implemented in today’s business world can
be classified in several different ways.
For example, several types of information systems can be classified as either operations or
management information systems.
 Information systems are categorized this way to spotlight the major roles each plays in the
operations and management of a business.
09(2023) Page # 19
01.1.09 Information systems have always been needed to process data generated by, and used in,
Operations business operations. Such operations support systems produce a variety of information
Support products for internal and external use; however, they do not emphasize the specific information
Systems products that can best be used by managers.
Further processing by management information systems is usually required. The role of a
business firm’s operations support systems is to process business transactions, control industrial
processes, support enterprise communications and collaborations, and update corporate
databases efficiently.
A summary of operations support systems with examples
01.1.10: Transaction processing systems are important examples of operations support systems that
Transaction record and process the data resulting from business transactions. They process transactions in two
processing basic ways. In batch processing , transactions data are accumulated over a period of time and
systems processed periodically. In real-time (or online ) processing, data are processed immediately after
a transaction occurs.
For example, point-of-sale (POS) systems at many retail stores use electronic cash register
terminals to capture and transmit sales data electronically over telecommunications links to
regional computer centers for immediate (real-time) or nightly (batch) processing. Accounting
software that automates accounting transaction processing.
01.1.11 Process control systems monitor and control physical processes.
Process For example, a petroleum refinery uses electronic sensors linked to computers to monitor chemical
control processes continually and make instant (real-time) adjustments that control the refinery process.
systems Enterprise collaboration systems enhance team and workgroup communications and productivity
and include applications that are sometimes called office automation systems .
09(2023) Page # 20
For example, knowledge workers in a project team may use e-mail to send and receive e-messages
or use videoconferencing to hold electronic meetings to coordinate their activities
01.1.12 When information system applications focus on providing information and support for effective decision
Manage- making by managers, they are called management support systems. Providing information and support
ment for decision making by all types of managers and business professionals is a complex task. Conceptually,
Support several major types of information systems support a variety of decision-making responsibilities:
Systems (1) management information systems (MIS),
(2) decision support systems (DSS), and
(3) executive information systems(EIS).
A summary of management support systems with examples
01.1.13 Management information systems (MIS) provide information in the form of reports and
Management displays to managers and many business professionals.
information For example, sales managers may use their networked computers and Web browsers to receive
systems instantaneous displays about the sales results of their products and access their corporate intranet
(MIS) for daily sales analysis reports that evaluate sales made by each salesperson.
Decision support systems (DSS) give direct computer support to managers during the
decision-making process.
For example, an advertising manager
may use a DSS to perform a what-if
analysis as part of the decision to
determine how to spend advertising
dollars/ taka. A production manager
may use a DSS to decide how much
product to manufacture, based on the
expected sales associated with a future
promotion and the location and
availability of the raw materials
necessary to manufacture the product.
09(2023) Page # 21
Executive information systems (EIS) provide critical information from a wide variety of internal
and external sources in easy-to-use displays to executives and managers.
For example, top executives may use touch-screen terminals to view instantly text and graphics
displays that highlight key areas of organizational and competitive performance.
01.1.14
A summary of
other
categories of
information
systems with
examples.
01.1.15  Success in today’s dynamic business environment depends heavily on maximizing the
Managerial use of Internet-based technologies and Web-enabled information systems to meet the
Challenges of competitive requirements of customers, suppliers, and other business partners in a
Information global marketplace.
Technology
 Information systems and their technologies must be managed to support the business
strategies, business processes, and organizational structures and culture of a business
enterprise.
 That is because computer-based information systems, though heavily dependent on
information technologies, are designed, operated, and used by people in a variety of
organizational settings and business environments.
 The goal of many companies today is to maximize their customer and business value by
using information technology to help their employees implement cooperative business
processes with customers, suppliers, and others.
Few chalanges are:

1) Managing cash flow
2) Employee buy-in and fostering an open work Environment
3) Choosing partners and strategic alliances
4) Finding the right employees
5) Departure of employees with critical knowledge or proprietary information
6) The internet and e-commerce, etc.
09(2023) Page # 22
01.1.16 Examples of the challenges and opportunities

that business managers face in managing information systems and technologies to meet business goals.
01.1.17 By now we should be able to see that the success of an information system should not be
Success and measured only by its efficiency in terms of minimizing costs, time, and the use of information
Failure with resources.
Inforamation Success should also be measured by the effectiveness of the information technology in
Technology supporting an organization’s business strategies, enabling its business processes, enhancing
its organizational structures and culture, and increasing the customer and business value of
the enterprise.
It is important to realize, however, that information technology and information systems can
be mismanaged and misapplied in such a way that IS performance problems create both
technological and business failures.
01.1.18 Developing successful information system solutions to business problems is a major

Developing challenge for business managers and professionals today. As a business professional, you will
Information be responsible for proposing or developing new or improved uses of information
System (IS) technologies for your company. As a business manager, you will frequently manage the
Solutions development efforts of information systems specialists and other business end users. Most
computer-based information systems are conceived, designed, and implemented using some
form of systematic development process.
Developing
information systems
solutions to business
problems can be
implemented and
managed as a
multistep process or
cycle.
Several major activities must be accomplished and managed in a complete IS

development cycle. In this development process, end users and information specialists
design information system applications on the basis of an analysis of the business
requirements of an organization.
09(2023) Page # 23
Examples of other activities include investigating the economic or technical feasibility of a

proposed application, acquiring and learning how to use any software necessary to
implement the new system, and making improvements to maintain the business value of a
system.
A company changed its development practices to deliver the right functionality to users and
become more responsive to their needs. This example emphasizes the importance of tailoring
systems development practices to the needs of a business.
01.1.19 As a prospective manager, business professional, or knowledge worker, you will be

Challenges and challenged by the ethical responsibilities generated by the use of information technology.
Ethics of
For example, What uses of information technology might be considered improper,
Information
irresponsible, or harmful to other people or to society?
Technology
(IT) What is the proper business use of the Internet and an organization’s IT resources?
What does it take to be a responsible end user of information technology?
How can you protect yourself from computer crime and other risks of information
technology?
These are some of the questions that outline the ethical dimensions of information systems.
Some of the ethical risks that may arise in the use of several major applications of information
technology. The following example illustrates some of the security challenges associated with
conducting business over the Internet.
Examples of some of the ethical challenges that must be faced by business managers who implement major
applications of information technology.
01.1.20 The successful management of information systems and technologies presents major
The Information challenges to business managers and professionals. Thus, the information systems function
Technology (IS) represents:
Function  A major functional area of business equally as important to business success as the
functions of accounting, finance, operations management, marketing, and human
resource management.
 An important contributor to operational efficiency, employee productivity and
morale, and customer service and satisfaction.
 A recognized source of value to the firm.
 A major source of information and support needed to promote effective decision
making by managers and business professionals.
 A vital ingredient in developing competitive products and services that give an
organization a strategic advantage in the global marketplace.
 A dynamic, rewarding, and challenging career opportunity for millions of men and
women.
 A key component of the resources, infrastructure, and capabilities of today’s
networked business enterprises.
 A strategic resource.
09(2023) Page # 24
01.1.21 The Information Technology -Department performs these core functions:

The Information Introduces and maintains computerized information systems to process data efficiently to
Technology produce useful and timely information.
Department
Function Provides the appropriate hardware, software, networking and communications infrastructure
for automation to achieving the business goal.
Watch the following videos:

 Information Technology and Its Role in Modern Organization https://www.youtube.com/watch?v=IS0Zto6CPsY
 Types of information system https://www.youtube.com/watch?v=IiUauoLE0KQ
 What is the difference between Internet or Intranet https://www.youtube.com/watch?v=ksWJUv6OIw8
 Information Systems Development https://www.youtube.com/watch?v=cILODMGbtbk
 Information systems infrastructure https://www.youtube.com/watch?v=JEaOSVGxLwo
 Internet of Things (IoT) https://www.youtube.com/watch?v=LlhmzVL5bm8
 How IT and Business Process Fit Together https://www.youtube.com/watch?v=3iAp9me4P1c&t=17s
CA
Information Technology (MCQ for exam preparation)
Foundation concepts: information systems in business
01 ______ _____are the combination of people, information 02 ______ ______ _____ provide critical information from a
technology, and business processes to accomplish a wide variety of internal and external sources in easy-to-
business objective. use displays to executives and managers.
(a) Information systems (a) Management Information Systems (MIS)

(b) Business Information (b) Executive Information Systems (EIS)
(c) Expert System (c) Executive Support Systems (ESS)
(d) None of the above (d) Decision Support Systems (DSS)
Ans.(a) Ans.(b)
03 Information systems are categorized to spotlight the 04 Enterprise collaboration systems involve the use of
major roles each plays in the operations and software tools to support communication, coordination,
management of _________. and collaboration among the members of networked
(a) an organization. (b) a community. teams and workgroups. A business may use Intranets,
the Internet, Extranets, and other networks to implement
(c) a Business. (d) None.
such systems. (a) True (b) False
Ans.(c) Ans.(a)
05 To implement and manage innovative e-business 06 What is the buying, selling, marketing, and servicing of
applications businesses today depend on what? products, services, and information over a variety of
computer networks?
(a) Internet, intranets, and extranets.
(b) Data transferring and communication. (a) eBusiness (b) eCommerce
(c) Management Information System. (c) Digital Business (d) Networking
(d) Money Market and Efficient Capital Market.
Ans.(a) Ans.(b)
09(2023) Page # 25
CA
Information Technology (MCQ for exam preparation)
07 Information System (IS) is all the components and 08 The Foundation Concepts, Information Technologies,
resources necessary to deliver information and Business Applications, Development Processes and
functions to the organization. And ___ __ is hardware, Management Challenges are the five areas of __ __
software, networking and data management. knowledge.
(a) Management Information (MI) (a) Management Information (MI)
(b) Information System (IS) (b) Information System (IS)
(c) Information Technology (IT) (c) Information Technology (IT)
(d) Artificial Intelligent (AI) (d) Artificial Intelligent (AI)
Ans.(c) Ans.(b)
09 Decision support systems (DSS) give direct computer 10 A set of interrelated components with a clearly defined
support to managers during the _____ ______ ________. boundary which work together to achieve a common set
(a) decision-making process. of objectives. What is it?
(b) operation of the organization. (a) Business process. (b) System.
(c) business development process. (c) Information Technology. (d) Information System.
(d) business automation process.
Ans.(a) Ans.(b)
09(2023) Page # 26

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Information Technology

By Md. Monowar Hossain, FCA,CISA,CPFA(UK)

Md.Monowar Hossain FCA

02. Information Technologies

03. e-Business Systems

04. Electronic Commerce Systems

05. Enterprise Business Systems

a. Identify the concept of a system and how it relates to information systems.

Information Technologies LO2, LO3, LO4, LO5

In the assessment, candidates may be required to:

In the assessment, candidates may be required to:

Chartered Accountancy (CA)

g. Demonstrate familiarity with the myriad of career opportunities in information systems

An Information System (IS) 1can be any organized combination of people, hardware,

01.1.02 A framework that

(5) Management Challenges: The challenges of effectively and ethically managing

What is an Information System?

Information System (IS) vs. Information

 Foundation Concepts - Fundamental behavioral, technical, business, and managerial concepts.

 Business Applications - Major user of IS in the organization

The Internet and Internet-like networks

A summary of management support systems with examples

Few chalanges are:

01.1.16 Examples of the challenges and opportunities

01.1.18 Developing successful information system solutions to business problems is a major

Several major activities must be accomplished and managed in a complete IS

Examples of other activities include investigating the economic or technical feasibility of a

01.1.19 As a prospective manager, business professional, or knowledge worker, you will be

01.1.21 The Information Technology -Department performs these core functions:

Watch the following videos:

(a) Information systems (a) Management Information Systems (MIS)

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