The online carwash booking system is a web-based or mobile-based application that

allows customers to book carwash services from the convenience of their own homes or
mobile devices. The system provides a number of benefits for both customers and
carwash businesses.

For customers, the online carwash booking system makes it easy to find and book
carwash services in their area. The system also allows customers to compare prices
and services from different carwash businesses. In addition, the system can send
customers reminders about their upcoming appointments and allow them to easily
reschedule or cancel appointments if needed.

For carwash businesses, the online carwash booking system can help to improve
efficiency and reduce costs. The system can automate the booking process and reduce
the need for staff to answer phone calls and take bookings in person. The system can
also help carwash businesses to better manage their inventory and resources.

THEORETICAL FRAMEWORK

Input

● Customer information (name, contact information, vehicle information)

● Carwash service selection
● Appointment date and time
● Payment information

Process

1. Customer creates an account on the online carwash booking system.

2. Customer selects the carwash service they want and the desired appointment
date and time.
3. Customer enters their vehicle information and payment information.
4. Customer reviews and confirms their booking.
5. The carwash business receives the booking request and confirms the
appointment.
6. On the day of the appointment, the customer arrives at the carwash business
and checks in for their service.
7. The carwash business washes and cleans the customer's vehicle.
8. The customer pays for the service and picks up their vehicle.
Output

● Confirmed carwash booking

● Washed and cleaned vehicle
● Satisfied customer

Theoretical Framework Diagram

Input
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Process
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Output

Theoretical Framework for an Online Carwash Booking System

Theories

The following theories can be applied to the design and implementation of an online
carwash booking system:

● Service systems theory by Ludwig von Bertalanffy : This theory views services as
systems that are composed of interacting components, such as people,
technology, and processes. The online carwash booking system can be viewed
as a service system that interacts with customers, carwash businesses, and
other stakeholders.
● Information systems theory by Bertalanffy: This theory focuses on the design,
development, and implementation of information systems. The online carwash
booking system is an information system that collects, processes, and stores
data about customers, carwash businesses, and appointments.
● Queueing theory by A.K. Erlang: This theory studies the behavior of queues in
systems. The online carwash booking system can be viewed as a queuing
system where customers arrive to book appointments and are served by carwash
businesses.
The online carwash booking system can be viewed as a service-dominant logic system.
In a service-dominant logic system, the value is created through the interaction of
service providers and customers. The online carwash booking system facilitates the
interaction between customers and carwash businesses, and it enables the creation of
value for both parties.

The online carwash booking system can also be viewed as a platform system. A
platform system is a system that brings together different stakeholders to interact and
create value. The online carwash booking system brings together customers, carwash
businesses, and other stakeholders to create value for everyone involved.

In conclusion, the online carwash booking system can be viewed as a service-dominant

logic platform system that applies theories from service systems theory, information
systems theory, and queueing theory.