About the topic

The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer
grievances. It safeguards and encourages consumers to speak against insufficiency and flaws in
goods and services.

The study plan

(ni smjh aaya)

Objective

The primary motivation of this forum is to bestow aid to both the parties and eliminate lengthy
lawsuits.

Subject

…..

Who is a consumer?

A consumer is a person or a group who intends to order, orders, or uses purchased goods,
products, or services primarily for personal, social, family, household and similar needs, not directly
related to entrepreneurial or business activities.

Ideal consumer

An ideal customer is a customer that would get significant

value from your offering, and provide significant value to your
business in return

Your ideal customers are those who are most likely to be

happy with their purchase(s), to come back for more, and to
spread positive word of mouth about your business.
Consumer exploitation

The five ways in which consumers can be exploited in the market are:

 Supply of defective goods

 Sale of adulterated goods
 Use of false weighing scale, machines and other measures using tools
 Sale of sub-standard or goods that do not conform to the prescribed quality standards
 Advertisements falsely claiming a product or service to be of superior quality, grade or
standard
Consumer protection meaning
Consumer protection is the practice of safeguarding buyers of goods and services, and the public,
against unfair practices in the marketplace.

Or

Consumer protection means safeguarding the interest and rights of consumers. In other
words, it refers to the measures adopted for the protection of consumers from unscrupulous and
unethical malpractices by the business and to provide them speedy redressal of their
grievances.

Importance of consumer protection

 To shape Consumers- Indian customers are not well-organised, and vendors exploit them
easily.
 Impart Market Information- Most of the consumer is clueless, and have no information
about the product they are buying and this might cause them losses.
 Physical Safety- Some products are adulterated and can hamper consumer health. So, they
need to be protected.
 Avert Monopoly- Irrespective of different restriction many organisation follows monopoly
practice and consumers gets influenced and should be protected.
 Malpractices- Company pursues biased trade practices, and unlawful trade practices and
this protection plays a crucial role.
 Misleading advertisement- Many enterprises, intentionally trick consumers through
incorrect or deceptive advertisements. This act will shield consumers from getting exploited.
 Educating Consumers about their Basic Rights- Most consumers ignore or do not know
about their rights. The Consumer Protect Act educates them and secures their rights and
interests.
Scope of copra 2019

To protect consumer

To aware consumer

Consumer rights

Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to life
and property. The purchased goods and services availed of should not only meet their immediate
needs, but also fulfil long term interests.
Before purchasing, consumers should insist on the quality of the products as well as on the
guarantee of the products and services. They should preferably purchase quality marked products
such as ISI,AGMARK, etc

Right to be Informed
Means right to be informed about the quality, quantity, potency, purity, standard and price of goods
so as to protect the consumer against unfair trade practices.
Consumer should insist on getting all the information about the product or service before making a
choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist
from falling prey to high pressure selling techniques.
 Right to Choose
Means right to be assured, wherever possible of access to variety of goods and services at
competitive price. In case of monopolies, it means right to be assured of satisfactory quality and
service at a fair price. It also includes right to basic goods and services. This is because unrestricted
right of the minority to choose can mean a denial for the majority of its fair share. This right can be
better exercised in a competitive market where a variety of goods are available at competitive prices

Right to be Heard
Means that consumer's interests will receive due consideration at appropriate forums. It also
includes right to be represented in various forums formed to consider the consumer's welfare.
The Consumers should form non-political and non-commercial consumer organizations which can
be given representation in various committees formed by the Government and other bodies in
matters relating to consumers.

Right to Seek redressal

Means right to seek redressal against unfair trade practices or unscrupulous exploitation of
consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
Consumers must make complaint for their genuine grievances.Many a times their complaint may be
of small value but its impact on the society as a whole may be very large. They can also take the
help of consumer organisations in seeking redressal of their grievances.

Right to Consumer Education

Means the right to acquire the knowledge and skill to be an informed consumer throughout
life.Ignorance of consumers, particularly of rural consumers, is mainly responsible for their
exploitation. They should know their rights and must exercise them. Only then real consumer
protection can be achieved with success.

Consumer responsibility

Consumers have five responsibilities: critical awareness; action; social concern;

environmental awareness; and solidarity.

Consumer responsibility is taking personal responsibility for the environmental costs and
consequences of what you purchase and use. Zero waste is first about preventing waste – to
reduce and reuse as much as possible before buying new, then about recycling and
composting.

 1. Be Aware
Gather all the information and facts available about a product or service, as well as, keep
abreast of changes and innovations in the market.

 2. Beware
Be alert to the quality and safety of products and services before you purchase.

 3. Think Independently
Make decisions about well-considered needs and wants.

 4. Speak Out
 Inform manufacturers and government of your needs and expectations.

 5. Be an Ethical Consumer
Be fair and never engage in dishonest practices which affect other consumers negatively.

 6. Complain
Inform businesses and appropriate regulatory authorities about your dissatisfaction with a
product or service, in a fair and honest manner

 7. Share Experience
Inform other consumers about your experience with a product or service.

 8. Respect the Environment

Avoid waste, littering and contributing to pollution. Promote sustainable consumption by
ensuring that what you consume does not impact on the environment negatively.

3 tier judicial system

District Consumer Disputes Redressal Forum in the District, State Consumer Disputes
Redressal Commission at the state level and the National Consumer Disputes Redressal
Commission at the national level.

Under COPRA, a three-tier quasi-judicial machinery at district, state and

national levels has been setup for redressal of consumer disputes.
(i) The district level court deals with the cases involving claims up to ` 20
lakhs.
(ii) The state level courts take cases between ` 20 lakhs to ` 1 crore.
(iii) The national level court deals with the cases involving claims exceeding
` 1 crore.
If the case is dismissed at district level court, the consumer can also appeal
in state and then in national level courts. Thus, the act has enabled us as
consumers to have the right to represent in the consumer courts.
role of consumer organisation ngo( write only headlines)

role of media in consumer protection

The influence of media on consumer behavior is profound. The billions of

dollars spent in advertising each year attest to the impact of media on
consumer purchasing and buying preferences. The ability of media to
shape consumer trends and tastes through media such as movies,
television shows and music is all-pervasive. New media such as Internet
sites accelerates consumer receptivity to products through comments
made on websites and blogs.

Media in all its form, print or electronic, is a mirror of the times and society we live
in. It connects us to the world and the world to us. Media plays a very useful role in
setting up good or amicable relations between traders and buyers. It has become a
silent opinion maker and hence, it is working on a larger plane than any other
institution.
So, it is important that media should work in a judicious manner.
Bibliography

www.brainy.com
www.wikipedia.com

www.byjus.com

www.topper.com