KRA List Responsibility Matrix

KRA
Stretch of
SL.No. BSC Parameter BSC Target target ** KRA Id
Note: 1. Each Scorecard (BSC) parameter is to be listed seperately. 2. KRAs for each scorecard
to be selected form the KRA masters & populated in the relevant columns against that parameter.
alloted to Executives by marking in the KRA row under the column alloted to the concerned Execu
** This will be filled once the Stretch Tool has been finalised and communicated for implementatio
KRA RESPONSIBILITY MATR
Description of the relevant KRA taken KAR type Budget Compulsory
from KRA master KRA Target O/C KRA Y /N KRA Y/N
to be listed seperately. 2. KRAs for each scorecard (BSC) parameter have

ated in the relevant columns against that parameter. 3. The KRAs are to be
row under the column alloted to the concerned Executive.
been finalised and communicated for implementation.

IBILITY MATRIX
KRA Alloted to : Initials / Name of Executive
Ex 1 Ex 2 Ex 3 Ex 4 Ex 5 Ex 6 Ex 7 Ex 8 Ex 9
ve
Ex 10 Ex 11 Ex 12
MANUFACTURING / PRODUCTIO
KRA ID Function KRA Description KRA

Type
MFM00100 MFM Cycle time reduction for a product / assembly/Process C
MFM00101 MFM Timely identification of number of activities having C

maximum contribution towards cycle time within a
specified time period.
MFM00102 MFM Timely Implementaion of action plan in identified C

activities for time reduction
MFM00200 MFM Timely identification of new technology and its C

implementation.
MFM00201 MFM Value created through new / improved technologies C
within a time frame.
MFM00300 MFM Increase in Employee satisfaction in parameters related O
to production
MFM00400 MFM Savings accured through various improvement projects O
MFM00401 MFM Identification of critical areas for improvement and O

implementation of action plan drawn
MFM00500 MFM Development of System for time reduction in issue of C
process sheets
MFM00501 MFM Area identification and implimentation of action plan for C
reduction of time in issue of process sheets
MFM00502 MFM Timely issue of process sheets for different products/ C
assemblies
MFM00600 MFM Increase in productivity by relevant initiatives C
MFM00700 MFM Timely establishment of additional facilities/ improvement C

in existing facilities as per plan
MFM00701 MFM Timely analysis of existing facilities against productivity/ C

Quality/ load projection/ establising the requirement and
implementing within a specified period
MFM00800 MFM Development of new weld processes C
MFM00900 MFM No. of New Processes implemented within a specified C
period
MFM00901 MFM Timely analysis of processes in operation/ detailing the C
need for improvement and redesigning the process
MFM00902 MFM Ensuring the availability of inputs for New process in C
time
MFM01000 MFM Percentage Increase in implimented suggestions / C

employee.
MFM01100 MFM Introduction of latest testing techniques and accredition / C

recognition wherever necessary
MFM01101 MFM Timely analysis of existing techniques for their short C
comings / advantages and establishing the need for
improvement
MFM01102 MFM Time bound plan for actions required to improve upon / C
procurement of new items
MFM01200 MFM Identification and implimentation of action plan for C

upgradation of CNC hardware / software for machine tool
MFM01300 MFM Strengthening of Quality circle movement O
MFM01301 MFM Setting-up of quality circles and defining their role clearly O
MFM01302 MFM Monthly review meetings/ monitoring progress and O

submission of reports
MFM01400 MFM Number of fresh welders qualified for additional position C

and customers
MFM01401 MFM Pooling up of data and firming up the C
requirement/execution of action plan for qualification.
MFM01500 MFM Development/ Implementation and monitoring of C
moulding process Technology
MFM01501 MFM Timely identification of various factors/ viz. Qulity/ safety/ C

Process time/ and drawing improvement plan
MFM01502 MFM Action Plans implemented C
MFM01600 MFM Measurement of process capability of machines and C
finalising the action plan for improvement
MFM01601 MFM Action Plan implemented and final report submitted C
MFM01700 MFM Analysis of existing methodology of welding vis-a-vis C

quality of output and drawing an action plan for
automation of welding process
MFM01701 MFM Automation in welding processes by procuring new / C
improved technologies
MFM01702 MFM Timely Implementation of action plan and final report C
MFM01800 MFM Improvement projects implemented in a time scale C
MFM01900 MFM Indeginisation of technology / components within a C

specified period
MFM02000 MFM Reduction in variety of cutting tools. C
MFM02100 MFM Development of systems for tracking online Shopfloor C

progress through L4-L5 chart
MFM02200 MFM Increase in no.of active Quality Circles in the deptt. O

MFM02300 MFM Achieving Business excellence thru' TQM at Deptt. Level C
MFM02301 MFM Implementation of Improvement projects identified in C

the Position Report as per schedule
MFM02302 MFM Preparation of action plan based on Position report as O
per schedule
MFM02400 MFM Completion of KM Projects as per schedule C
MFM02401 MFM Development of Knowledge management Portal C
MFM02402 MFM Contributing case studies etc. for Knowledge C

Management Portal
MFM02500 MFM Implementation of Special Improvement Projects taken C
under IMPRESS as per schedule (Registration No. &
other details of project to be specified in the boxes
provided against the KRA)
MFM03100 MFM Development of system for reduction of consumption of C
ferro-alloys/ graphite electordes/ flour spar/ etc. to
optimise the cost of production.
MFM03200 MFM Development of new products namely OR 60/ V - 738/ C
Stallite bushes/ Strainer housings for 500 MW sets and
similar items.
MFM03300 MFM Development of a system for enhancing overall C

equipment effectiveness.
MFM03400 MFM Shop turnover (Physical & / or Financial) O
MFM03401 MFM Timely preparation of Quarterly / monthly plan against O

L3-network.
MFM03402 MFM Follow-up for the timely inputs as per plan O
MFM03403 MFM Monitoring day-today output and course correction O

ensuring timely despatch.
MFM03404 MFM Physical/Financial achievement vis-à-vis issued monthly O

plan
MFM03405 MFM Timely Finalisation of plans for sub-contracting / O

manufacturing inside.
MFM03406 MFM Preparation of machine loading plan/ follow up/ course O
correction and ensuring timely out.
MFM03500 MFM Reduction in material consumption as a % of GTO less O

excise duty.
MFM03600 MFM Total WIP as a % of GTO less excise duty. O

MFM03601 MFM Follow up for timely inputs and ensuring its availability. O
MFM03700 MFM Reduction in cost quality (Reject/ rework) O

MFM03701 MFM Periodic Review of Rework / Rejection reports/ O
identification of area of concern and action plan.
MFM03702 MFM Timely implementation of action plan and course O

correction if required.
MFM03800 MFM % of installed capacity utilised.( Work shop capacity like O

shop capacity / Critical installations)
MFM03900 MFM Implementation of recommendations of Apex TQM O
Council
MFM04000 MFM Reduction in customer complaints. Internal & external O
with respect to previous year.
MFM04100 MFM % reduction in response time to resolve customer O
complaints.
MFM04200 MFM Delivery performance (ratio of milestone deliveries on O

time / total deliveries due)
MFM04201 MFM Time bound planning for outsourcing against shop O

capacity with respect to PPC plan.
MFM04202 MFM Timely machine loading/ periodic review and course O

correction
MFM04300 MFM % Reduction in No.of Days of inventory O

MFM04400 MFM % of Contracts for which all the items get despatched O
within stipulated time.
MFM04500 MFM % adherence to production plan on a periodic basis O
MFM04600 MFM Reduction in indirect material consumption vis-à-vis O

shop turnover
MFM04700 MFM % supplies completed in sequence O
MFM04701 MFM Ensuring sequencial input of raw-materials to shop / O
sub-contractor's works in time
MFM04800 MFM Turnover from New products O
MFM04900 MFM Increase in efficiency of direct workers O
MFM04901 MFM Identification of the cause responsible for low efficiency O

and implementation of action plan
MFM05000 MFM testing targets achieved vis-à-vis plan and time O
schedule
MFM05100 MFM Reduction in failure due to testing errors O
MFM05200 MFM Reduction in customer complaints w.r.t. Testing aspects O
MFM05300 MFM Average reduction in testing cycle time of all machines O

planned for the year.
MFM05400 MFM Value achieved through disposal of obsolete / surplus O
equipment
MFM05500 MFM Reduction in downtime of test plant O
MFM05600 MFM Timely delivery of assemblies as per schedule for testing O
MFM05601 MFM Follow up for sequencial receipt of components in time O
MFM05700 MFM Liquidation of shortages within stipulated time O
MFM05800 MFM Adherence to dockets delivery commitment O
MFM05801 MFM Follow-up with concerned agencies for receipt of O

documents (e.g. part list from engg.) in time as per
schedule.
MFM05802 MFM generation of required documents and handing over in O

time..
MFM05900 MFM Time reduction in generation of indents for O

subcontracting as stipulated.
MFM06000 MFM Reduction in No. of audit NCRs (ISO/ HSE/ 5S) O

MFM06001 MFM Reduction in No. of audit NCRs for ISO. O
MFM06002 MFM Reduction in No. of audit NCRs for HSE. O
MFM06003 MFM Reduction in No. of audit NCRs for 5 S. O
MFM06100 MFM Reduction in average handing over time O
MFM06200 MFM Reduction in NCRs O
MFM06201 MFM Timely Collection of past data for similar NCRs and O
indepth analysis for root cause
MFM06202 MFM Implementation of corrective action in time. O
MFM06300 MFM Implementation of HSE through monitoring of OCP's O

identification and completion of OHSEMPs.
MFM06301 MFM Identification of training needs/ maintaining health O
records/ communication of learning points out of
accidents..
MFM06302 MFM Ensuring regular usage of PPE's/ providing/ maintaining O
and trainning on usage of first-aid boxes/ firefighting
equipment etc.
MFM06303 MFM Achieving the targets set for identified key parameters O
of HSE.
MFM06400 MFM Turnover from spares and service O
MFM06401 MFM Timely preparation of machine loading schedule and O

identifying sub-contract need
MFM06402 MFM Follow-up for timely induction of O
raw-material/Documents/ manufacturing the items as per
plan/review and course correcion.
MFM06500 MFM Reduction in slow moving/ non-moving inventory over O

previous year
MFM06600 MFM Increase in machine tool utilization through better O

planning
MFM06700 MFM Availability of calibrated measuring instruments on time O
MFM06800 MFM Number of testing problems solved successfully in time. O
MFM06900 MFM Indigenization of input raw materials as per plan O

MFM07000 MFM Reduction in consumption of energy and fuel O
MFM07001 MFM Planned identification of potential sources of wastages O
of energy and fuel/ solutions and its implementation to
reduce wastages.
MFM07100 MFM Preventive maintenance as per schedule O
MFM07200 MFM Implementation of Tool Calibration O
instrumentsManagement system
MFM07201 MFM Ensuring availability of calibrated instruments and cutting O

tools in ready to use condition
MFM07202 MFM Ensuring economic usage of consumable toolings. O
MFM07300 MFM Reduction of defects in welding jobs undertaken O
MFM07400 MFM Yield achieved vis-à-vis target yield O
MFM07500 MFM Implementation of Training programs for skilled O

technician
MFM07600 MFM Timely available of welding accessories in good O

condition
MFM07700 MFM Increase in post kiln operation recovery O

MFM07800 MFM Increase in timely supply of material to shop vis-à-vis O
Prodn. Schedule
MFM07801 MFM Follow-up with concerned agencies for timely (as per O
L3-network) release of W.O./ Engg/ Doc./ Purchase
indent etc./ and raising of exception reports for course
corection.
MFM07900 MFM Number of reconditioning / retro fitting as per plan O
MFM08000 MFM Number of Multiskilled work centers developed. O

MFM08100 MFM Disposal of surplus / condemned facilities O
MFM08101 MFM Timely identification of surplus / condemned facilities and O

preparation of action plan
MFM08102 MFM Timely implementation of action plan for disposal O
MFM08200 MFM Increase in online mfg. process availability. O
MFM08300 MFM Increase in salvage of tooling / jigs / fixture etc. O
MFM08400 MFM Jobs which clear customer inspection in first check O
MFM08500 MFM Timely preparation of schedules for delivery / services to O

internal customer
MFM08501 MFM Adherance to delivery schedule to interanl customer O
MFM08600 MFM Quality of planning and review of e-MAP of assesees O

MFM08700 MFM Preparation of Direct & Indirect material budget O
MFM08800 MFM Issue and monitoring of periodic production plan O

MFM08900 MFM Intershop material movement O
MFM09000 MFM Waste segregation and disposal O
MFM09100 MFM Vendor development for shop technological items O
MFM09200 MFM Availability of ready to use special toolings in store O

MFM09300 MFM Root cause analysis for all reported non-conformity O
MFM09400 MFM Conversion of material Requisition plan to indent O

MFM09500 MFM Ensuring proper storage / issue of shelf life items. O
MFM09600 MFM Monitoring and reporting of KAMP (Key Activity O

measurement parameters) like No of Stock out items
MFM09700 MFM Timely issue of subcontract scope O
MFM09800 MFM Preparation of Technological work instructions O
MFM09900 MFM Reduction in cycle Time for designing jigs & fixtures O
MFM10000 MFM Reduction in time taken for process planning and time O
estimation for Repair jobs / Design change advice /
change proposals
MFM10100 MFM Updation of personnel for special process O
MFM10200 MFM Increase in Number of Heat Treatement cycles O

MFM10300 MFM Reply to Govt. Audit queries/Inspection report O
paras/Action Taken Reports etc. Furnished within
specified time (2 weeks)
MFM10400 MFM Reply / settlement of Internal Audit paras within O
MFM10500 MFM Timely inputs to unit/corporate finance for inter-unit re- O
conciliation of accounts
MFM10600 MFM Timely inputs to unit/corporate finance for O
BUDGET/FLASH/MIRs etc.
MFM10700 MFM Finalisation of Functional scorecard by specified date O
MFM10800 MFM Improvement in Employee Satisfaction Score O

MFM10900 MFM Close monitoring of preproduction activities w.r.t L2 O
network to avoid delay in initiat stage of production.
MFM11000 MFM Pre planning for availability of commercial work order/ O

engineering/ Technological documentation to relevent
groups.
MFM11100 MFM Accomplishment of targets of C
Unit/NC/Function/Department level Balance Score Card
MFM11200 MFM Percentage Increase in production of liquid metal O
through secondary refining route(VAD).
MFM11300 MFM Modify / Retrofit the existing item/ equipment for C
improved usage.
MFM11400 MFM Establish new test facilities to enhance System testing C
capabilities.
MFM11500 MFM Enhancing the process quality levels for MAX control O
modules.
MFM11600 MFM Conductin audit for ISO-9000, ISO-14000, ISO-18000 & O
SA-8000 as internal auditor
MFM11700 MFM Technical support for Fabriction and machining to C
development projects/ commercial projects.
MFM11800 MFM Development of Forgings through ESR Route C
MFM11900 MFM Adherence to safety regulations in shop floor / use of O
safety devices, equipments etc.
MFM12000 GMX Reply to Govt. Audit queries/ Inspection report paras/ O

Action Taken Reports etc. furnished within specified time
(2 weeks)
MFM12100 GMX Reply/settlement of Internal Audit paras within specified O
time (4 weeks)
MFM12200 GMX Timely inputs to unit/corporate finance for inter-unit re- O
conciliationof accounts
MFM12300 GMX Increase in no. of active Quality Circles in the deptt. O
FACTURING / PRODUCTION FUNCTION KRA MASTER - 2006-07
Unit of Measurement Critical Special Universal Suggested Weightage for

KRA KRA KRA category
(Y/N) (Y/N) (Y/N) A B C
% reduction N N N M H H
% Delay N N N L M M
% Delay N N N M H H
Number Y N N H M L
MV N N N X H X
% Increase in Score Y N N L L L
% Achievement of N N N L X X
target
Number N N N L M H
Number N N N L L L
Number N N N L L L
Time Index N N N L M H
Composite index in N N N M M M
productivity saving
Time Index N N N M M M
% Delay N N N M M M
Number Y N N M X X
Number N N N M X X
% Delay N N N X H X
Availability Index N N N X X M
% N N N L L L
Number Y N N H M M
Time Index N N N X M M
% N N N X X M
Number N N N X M X
Implementation Index N N N X L M
Number alive N N N X L X
Time Index N N N X X L
Number N N N X M M
Number N N N X X M
Number Y N N M M M
Number N N N X L L
Number Y N N X H H
Time Index N N N X M M
Number N N N L L L
Number N N N X L L
Time Index N N N X X M
Time Index N N N M M L
Time Index N N N M H L
Variety Index N N N L L H
To be mutually Y N N M M M
decided by appraiser
and appraisee.
Number N N N M X X
TQM Score N N Y M X X
Time Index N N Y X M M
No. of days delayed N Y Y X L M

from scheduled date
Date / Time Index N N Y X M H
No. of days delayed N Y Y L M H
from scheduled date
Number N N Y M M M
No. of days delayed N Y N H H H

from scheduled date
from scheduled date

from scheduled date

from scheduled date

from scheduled date

from scheduled date
Number N N N M L L
Time Index N N N H M M
Average % of OEE of N N N M H H
selected machines
Money value/ Y N N M H H
Numbers/ Tonne.
Time Index N N N X X H
Index N N N X H X
% N N N X X H
% N N N M M M
Time Index N N N X M X
Index N N N X X M
Index Y N N H X L
Index Y N N M X X
Index N N N X X M
Ratio Y N N M X X
Delay N N N X M X
Delay N N N X X M
% Y N N H H H
% Implementation of N N N L M M
recommendations
Percentage of Y N N M M M
complaints reduced.
% Reduction Y N N L L L
Time Index Y N N M X X
Index N N N X M X
Index N N N X X M
% Reduction Y N N M L L
% Y N N M L L
Time Index Y N N H H H
% Y N N M M L
% Y N N H X X
Time Index N N N X H X
Rupees Y N N M L L
% Y N N M X X
Number N N N X H X
% Y N N M M M
% N N N L L M
% N N N M L L
% Y N N M M M
Money value N N N L L L
% N N N M L L
availability index N N N X M X
Number N N N L L L
Time Index N N N M X X
Time Index N N N L X X
Time Index N N N L X X
% N N N H M M
% N N N H M M
% N N N H M M
% N N N H M M
No. of days delayed N Y N L L L

from scheduled date
% N N N M X X
Nos. completed N N N H X X
No.of activities N N N X X H
implemented
No.of defaulters N N N X H X
Targets N N N X X H
Money Value Numbers Y N N H M X
% Delay N N N X H H
Time Index N N N X M H
% Y N N M L L
% N N N M M M
Time Index N N N L L L
MV N N N M M L
% reduction Y N N H M M
In KWH / liters N N N X X M
Number Y N N L M M
Time Index N N N H X X
No of defaults N N N X M X
% reduction in N N N X X M
consumption over last
year
% N N N L M M
% N N N H H H
Number N N N L L L
% N N N L M M
Time Index N N N H H H
Number N N N L L L
Number N N N L X X
% N N N M M X
% N N N L M L
% N N N L L L
Number N N N L L L
Cleared in first N N N H M M
attempt / Jobs
offered
% N N N X M X
% N N N X X H
% N N N L H H
% N N N L M L
% N N N L M M
Number N N N L M L
Complaints N N N X L L
% N N N L M L
Ratio N N N L L L
Number N N N X L L
% Delay N N N H M L
Time Index N N N L L M
Ratio N N N L L L
Index N N N L L M
% reduction N N N L L L
Number N N N L M L
% Increase N N N L M M
% N N Y M L L
% N N Y M L L
Time Index N N Y M L L
Time Index N N Y M L L
No. of days delayed N Y Y M M L

from scheduled date
Score N N Y M X X
Balanced Scorecard Y N N H H X
Rating (5/4/3/2/1)
Metric Tons N N N M M M
No. of items N N N H H H
No. of facility N N N H H H
established
Six sigma scale N N N H H H
No of day N N N H H H
Number of N N N H H H
components.
No. of NCRs N N N M M M
% Y N Y M L L
% Y N Y M L L
Time Index Y N Y M L L
Number of new circles N Y M X X

- 2006-07
Source of Data For Measurement KRA Remarks
Reduction in % = 1 Tc = Time mentioned in

contract / L2 chart ; Ta = Actual Time L5 L4 L3 L2
L1
((d/N)* 100) Delay = 1 n = No. of activities
delayed ; d = Delay in no. of days N = Total no. of
days agreed at the beginning of the year L5 L4 L3
L2 L1
Delay = 1 n = No. of activities delayed ; d = Delay
in no. of days N = Total no. of days agreed at the
beginning of the year L5 L4 L3 L2 L1
x = No. of new technologies planned to be
implemented in the year L5 L4 L3 L2 L1
x = Planned value of savings in Rs. at the begining
of the year L5 L4 L3 L2 L1
(Present score - Previous score) / previous score
Actual Savings / Projected savings
x = No. of actions plans planned to be implemented

in the year L5 L4 L3 L2 L1
x = No. of systems planned to be developed in the
year L5 L4 L3 L2 L1
x = No. of actions plans planned to be implemented
in the year L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of delayed processes
issued / Total no. of planned processes to issue Ib =
Cummulative no. of days of delay / Cummulative
total time planned in days L5 L4 L3 L2 L1
CP ; Ip = 1 S = Saving in each project ; N = No. of

projects L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of facilities delayed /
Total no. of facilities proposed at the begining of the
year Ib = Cummulative no. of days of delay /
Cummulative total time planned in days L5 L4 L3
L2 L1
L5 L4 L3 L2 L1
x = No. of welding processes planned to be

developed in the year L5 L4 L3 L2 L1
x = No. of productive processes planned to be
implemented in the year L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
Ia = 1 - 1 X2 = No. of items planned for the year X1 =

No. of items actually made available L5 L4 L3 L2 L1
% = 1 X2 = No. of actually implemented suggestions

per employee for current year X1 = No. of actually
implemented suggestions per employee for
preceeding year L5 L4 L3 L2 L1
x = No. of latest techniques / accredition planned to
be implemented in the year L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of techniques
identified / Total no. of techniques planned for the
year Ib = Cummulative no. of days of delay /
L2 L1
%=1-(X2-X1)/X2 X2= No of items planned for the
year, X1= No of Items actually procured L5L4L3L2L1
x = No. of upgradations planned and implemented in

the year L5 L4 L3 L2 L1
Index ; I = P1 / 1 P2 P2 = No. of Improvement

Projects planned to be implemented for the year P1
= No. of Improvement Projects actually implemented
L5 L4 L3 L2 L1
Target ( X ) to be decided between Appraisee and
Appraiser q L5 L4 L3 L2 L1 X 0.8X 0.7X 0.6X
0.5X
Delay ; D = Ia * Ib Ia = No. of progress reports
submitted / Total no. of planned submission of
progress reports Ib = Cummulative no. of days of
delay / Cummulative total time planned in days L5
L4 L3 L2 L1
Target ( X ) to be decided between Appraisee and
Appraiser q L5 L4 L3 L2 L1
x = No. of actions planned to be implemented in the
year L5 L4 L3 L2 L1
x = No. of new / improved moulding processes
planned to be implemented in the year L5 L4 L3
L2 L1
x = No. of factors planned to be identified in the year
L5 L4 L3 L2 L1
Delay ; D = Ia * Ib q Ia = No. of action plans
implemented / Total no. of planned action plans to
be implemented Ib = Cummulative no. of days of
L4 L3 L2 L1
x = No. of action plans planned to be identified in the
year L5 L4 L3 L2 L1
Delay ; D = Ia * Ib , Ia = No. of action plans
implemented / Total no. of action plans planned to
L4 L3 L2 L1
x = No. of equipments / processes planned to be
identified in the year w L5 L4 L3 L2 L1
x = No. of equipments / processes planned to be

procured in the year w L5 L4 L3 L2 L1
Delay ; D = Ia * Ib Ia = No. of action plans
implemented / Total no. of planned action plans to
L4 L3 L2 L1
Delay ; D = Ia * Ib Ia = No. of Improvement
Projects implemented / Total no. of planned
Improvement Projects to be implemented Ib =
Delay ; D = Ia * Ib Ia = No. of technologies or
components indeginised / Total no. of technologies
or components planned to be indeginised Ib =
Ia = X1 / X2, X2 = No. of cutting tools planned for the
variety reduction in the year X1 = No. of variety
reductions actually achieved L5 L4 L3 L2 L1
To be mutually decided by appraiser and appraisee.
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
L5 L4 L3 L2 L1 5 4 3 2 1
Time index = Ia * Ib Ia = No. of products delayed /

Total no. of products planned Ib = Cummulative no.
of days of delay / total time planned in days L5 L4
L3 L2 L1 0 0.05 0.1 0.15 0.2
Average Percentage of OEE L5 L4 L3 L2 L1
90% 85% 80% 75% 70%
Turnover against target set in score card L5 L4 L3
L2 L1
Index = Ia x Ib Number of plans provided in time Ia =
Total Number of plans to be made Cummulative
number of days of delays Ib = Cummulative total
time planned in days L5 L4 L3 L2 L1
Number of inputs in time =
-------------------------------- Total inputs planned L5 L4
L3 L2 L1 achieved ) =
? (Output
------------------------------------------------------------- x 100
Total output planned L5 L4 L3 L2 L1
% of total packages achieved / financial achievement Plan issued by
L5 L4 PPC
L3 L2 L1 95
90 85 80 75
Delay = Ia x Ib Ia = No.of plans delayed / Total
No.of plans Ib = Cummulative No.of days of
delay / Comulative total time planned in days L5 L4
L3 L2 L1
? (output of each facility ) =
----------------------------------------------- Total output
planned. L5 L4 L3 L2 L1
Reduction in material consumption in Rs. =
----------------------------------------------------- x 100
Gross Turnover L5 L4 L3 L2 L1
WIP as % of GTO L5 L4 L3 L2 L1
No.of inputs in time = --------------------------------- Total
inputs planned L5 L4 L3 L2 L1
1-(x1/x2)
? (d1 + d2 + d3 + . . . . . . . . ) di = No.of days by
which action plan delayed beyond 30 days of
occurence of RJ/RW L5 L4 L3 L2 L1
? (d1 + d2 + d + . . . . . . . . . ) di = No.of days by
which implementation delayed beyond 60 days of
occurence of RJ/RW L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
% achieved L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
Number of complaints replied to within 6 days x =

----------------------------------------------------------- x 100
Total number of complaints L5 L4 L3 L2 L1
Dealy D = Ia x Ib Ia = Number of deliveries delayed
/ Total Deliveries Ib = Cummulative Number of days
of delay / cummulative Total time planned in days
L5 L4 L3 L2 L1
Ia = x2 - x1 x 100 x2 X2 = No.of Items planned
for outsourcing x1 = Number of items moved in time
L5 L4 L3 L2 L1
? (Output of each facility in std.hrs.) =
----------------------------------------------- Total output
planned in std. hrs. L5 L4 L3 L2 L1
X = Target set for the unit L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
Delay = Ia x Ib Number of items delayed (against

Production Plan) Ia = Total items planned
Cummulative number of days delayed Ib =
L2 L1
L5 L4 L3 L2 L1
Total Number of Supplies - Number of supplies

sequencially x =
-----------------------------------------------------------------------
x 100 Total number of projects L5 L4 L3 L2 L1
D = Ia x Ib Number of inputs supplied
sequencially as per plan Ia = Total number of inputs
planned Cummulative number of days of delay Ib =
Cummulative Total time planned. L5 L4 L3 L2 L1
x = Turnover planned from new products in Rs. L5

L4 L3 L2 L1
The increase in efficiency of work centre over
previous year L5 L4 L3 L2 L1
x = Number of action plans implemented within
stipulated time L5 L4 3 L2 L1
Testing targets achieved / Testing targets planned
Reduction in failures over prev. year L5 L4 L3 L2

L1
Reduction in complaints over prev. year L5 L4 L3
L2 L1
Reduction over previous year L5 L4 L3 L2 L1
x =Planned value of savings at the begining of the

year L5 L4 L3 L2 L1
Reduction over previous year L5 L4 L3 L2 L1
D = Ia x Ib Ia = Number of assemblies delayed /
Total assemblies Ib = Cummulative Number of days
of delay / cummulative Total time planned in days
L5 L4 L3 L2 L1
x1 - ----------- x2 x2 = Number of items planned
x1 = Number of items actually made available L5
L4 L3 L4 L1
No of projects for which Items not despatched for
each product in time L5 L4 L3 L2 L1
Delay D = Ia x Ib Numbers of delayed dockets
issued Ia = Total Number of planned dockets to
issue Cummulative number of days of delay Ib =
L2 L1 0 0.05 0.1 0.15 0.2
Delay D = Ia x Ib Numbers of delayed documents
received Ia = Total Number of planned documents
to receive Cummulative number of days of delay
Ib = Cummulative total time planned in days L5 L4
L3 L2 L1
D=Ia x Ib. Ia = No. of documents dispatched / total
No. of documents planned. Ib = cum. No. of days of
delay / cum. Total time planned in days.
D=Ia x Ib. Ia = No. of indents delayed / total No. of
indents planned. Ib = cum. No. of days of delay /
cum. Total time planned in days.
X = (X1 -X2)/X1 x 100 X1= NCR raised for
previous audit . X2 = NCR raised for the dept. this
year.
X = (X1-X2)/X1 x 100 X1= NCR raised for previous
audit . X2 = NCR raised for the dept. this year.
Delay in days. L5 L4 L3 L2 L1
X=((Last year's NCR - Present NCR's) / Last Year's

NCRs. X 100)
x = Ia / Ib. Ia = No. of days delayed for collection
and analysis. Ib = Total No. of days planned for
collection and analysis.
D=Ia x Ib. Ia = No. of corrective actions done / Total
No. of corrective actions planned for this year. Ib =
cum. No. of days of delay / cum. Total time planned
in days.
x = No. of EMPs planned for completion in this year.
x = No. of (Training needs + health records planned

for maintaining + communication of learning points
out of accidents)
x = ensuring No. of defaulters to wear PPEs by
providing training and also usage of first aid boxes
and fire fighting equipments.
x = No. of key parameters planned for achieving the
set target.
Turnover against target set on score card
(Delay / No of days planned) * 100
Delay; D = Ia * Ib Ia = No. of components

delayed/Total No. of components planned. Ib =
Cum. No. of days of delay/Cum. Total days planned.
% reduction = Ip-Ic / Ip x 100. Ip = Non-moving

Inventory Previous year; Ic = Current year Non-
moving inventory.
% increase = Cy - Ly (In percentage) Cy = Current
year percentage; Ly = Last year percentage.
Delay; D = Ia * Ib; Ia = No. of Instruments delayed in
calibration / Total No. of instruments planned for
calibration . Ib = Cum. No. of days delay / Cum.
Total time planned in days.
Delay; D = Ia * Ib; Ia = No. of testing delayed /
Total No. of testing planned . Ib = Cum. No. of
days delay / Cum. Total time planned in days.
x = Planned value of Indigenisation.
x = Planned value.
Savings over previous years
X = No of machines planned to be completed

Time Index = Ia x Ib Ia = No of requirements not
met / Total no of reqts planned Ib = Cum. no days
of delay / cum.total time planned in days
X = No of defaults
X = Value of Savings identified L5 = 'X' / L4 =

0.95'X' / L3 = 0.90'X' / L2 = 0.85 'X'/ L1 = 0.80'X'
% reduction = [% defect of last year -% defect of this

year / % defect of last year ] L5 = 2%/ L4 = 1.5%/
L3 = 1.0% L2 = 0.5%/ L1 = 0.25%
% Yield achieved=100 -[Matl consumed - (Finished
product wt + Process allowance) / Matl consumed]
L5 = 90%/ L4 = 88%/ L3 = 85%/ L2 = 82%/ L1 =
80%
No.of Trg.programes = SUM of[Trg. program
conducted X No of skilled Technician attended X
duration in days / Total no. of technicians avl in
dept./section ] L5 = 4.5 Mandays / Emp./ L4 = 4.0/
L3 = 3.5/ L2 = 3.0/ L1 = 2.5
Time index= Ia X Ib Ia = No of accessories in bad
condition/Total no of accessories required. Ib =
Cum. No days of Delay / Cum. Total time planned in
days L5= 0.05/ L4 = 0.10/ L3 = 0.15/ L2 = 0.20/ L1 =
0.25
% recovery
Matl. reqd. month 'A' =(Planned month - Product
cycletime in months) L5 = 8 weeks ahead of 'A'/ L4
= 6 weeks ahead of 'A'/ L3 = 4 weeks ahead of 'A'/
L2 = 2 weeks ahead of 'A'/ L1 = 1 week ahead of'A'
Matl. reqd. month 'A' =(Planned month - Product

cycletime) L5 = 8 weeks ahead of 'A'/ L4 = 6 weeks
ahead of 'A'/ L3 = 4 weeks ahead of 'A'/ L2 = 2
weeks ahead of 'A'/ L1 = 1 week ahead of 'A'
Time Index = Ia X Ib Ia = (No of m/c not
Reconditioned/Retrofitted / No of m/cs planned ) Ib =
Cum no days of delay / cum total time planned in
days
No.of multi skilled work centers L5 L4 L3 L2 L1
No.of surplus / condemned facilities disposed L5 L4
L3 L2 L1
Delay in days Delay = ------------------ x 100
Planned days L5 L4 L3 L2 L1
Delay in days Delay = ------------------- x 100
Availability of process on line for manufacturing L5
L4 L3 L2 L1
Number of tools / jigs / fixtures salvaged L5 L4 L3
L2 L1
X=(Total jobs offered - No. of jobs reworked / No. of
jobs rejected) / Total jobs offered.
Delay in days Dealy = ------------------ x 100

On time delivery of items to interanl customer L5
L4 L3 L2 L1
L5 L4 L3 L2 L1
L5 L4 L3 L2 L1
( (Actual time in hrs.- Planned hours) / Planned
hours ) * 100
Waste Disposal in Kgs. Disposal % =
---------------------------------------- x 100 Waste
Generated in Kgs. L5 L4 L3 L2 L1
Number of vendors developed L5 L4 L3 L2 L1 5 4
3 2 1
Number of complaints in a month L5 L4 L3 L2 L1
No.of processes modified '
-------------------------------------- x 100 Number of non-
conforming process L5 L4 L3 L2 L1
Number of Indents/ No of requisitions
Number of items for which shelf life expired L5 L4
L3 L2 L1
Delay = Ia x Ib Number of scopes delayed Ia =
Total Number of scopes Cummulative number of
days of delay Ib = Cummulative total time planned in
days L5 L4 L3 L2 L1
(Number of work instruction issued) / (Number of
work instructions planned) L5 L4 L3 L2 L1 1.0
0.9 0.8 0.7 0.6
Planned Time - Actual Time =
---------------------------------------- x 100 Planned Time
(All Times in days) L5 L4 L3 L2 L1 10% 8% 6%
4% 2% Fraction to be converted to whole Number
( (Planned days - Actual Days ) / planned days) *
100
Reduction in NCR's on special processes L5 L4

L3 L2 L1
( ( Actual cycles - Planned cycles) / Planned cycles)
* 100
Targets to sets as follows; 100% case L5; 95-99%
cases - L4;8. 94% cases. L3; 75-84% cases - L2;
<75% cases-L1
Record maintained by Audit deptt.
Record maintained by individual / deptt.
Record maintained by Unit/corp. Finance deptt.
Record maintained by Unit Head / Unit P&D
Survey Report
Time Index = Ia x Ib Ia = Number of activities
delayed / Total no activity planned. Ib = Cummulative
no of days delayed/ total no of days.
Time Index = Ia x Ib Ia = Number of documents
delayed / Total no of documents required Ib =
Cummulative no of days delayed/ total no of days.
Rating declared at year end by Corporate / Unit This KRA will be taken by Head of Unit /Function / Department , if cover
Management
Percentage Increase of VAD liquid metal produced -
from 2004-05.
Report nil
Documents. nil
ICT report Measured for Max control modules.
Schedule Issued by MR Complte the audit as per schedule.
Supported to number of components. A:X, B:X, C:M
Delay in development The forgings developed through ESR route have not been included in K
No. of NCRs in Safety audit Audit report of
L5 L4 L3 L2 L1 audit conducted
0 1 2 3 4 by head of shop
Record maintained by Audit deptt. every six
Record maintained by Audit deptt.
Record maintained by individual/ deptt.
Unit QA/QC
/Function / Department , if covered under MAP, and can be assigned a weightage upto 100%
oute have not been included in KRA master list. Development of Forgings thorugh ESR route are included in Forge Shop Balance Score Ca
ed in Forge Shop Balance Score Card.
CENTRAL DESPATCH CELL FUNCTION KRA MA
Critical Special
KRA Unit of
KRA ID Function KRA Description KRA KRA
Type Measurement
(Y/N) (Y/N)
Packaging cost/ shop turnover

CDC00100 CDC O % Reduction Y N
to be kept within limits
Planning/ indenting & co-

CDC00101 CDC O Number Y N
ordination for packing materials
% Reduction in the average

CDC00102 CDC O % Y N
packing box providing period
Increase in Cost saving through

contract for recovery of wood/
CDC00103 CDC O % increase Y N
GI sheet etc. from used boxes
& packing.
Packaging materials cost as %

CDC00104 CDC of turnover to be kept within O % Y N
limits
Time Index
CDC00105 CDC Provide wooden tooling O N N
Organise annual packing/

loading / unloading works Index (Refer
CDC00106 CDC O N N
cantract in time at competitive remarks column)
rates
Timely availability of packing Time Index
CDC00107 CDC O N N
and transport fixtures drawings
CDC00108 CDC packing within specified time O % nonconformility N N
Transportation cost/ shop

CDC00200 CDC O % Reduction Y N
turnover to be kept within limits
Transportation cost to be kept

CDC00201 CDC O Rs in Lakhs Y N
within limits.
Contract review of ODC & Index (Refer
CDC00202 CDC O Y N
heavy consignment as per DWI remarks column)
Ensure placement of vehicle of

Index (Refer
CDC00203 CDC suitable capacity & proper O Y N
remarks column)
quality
% of vehicles placed within

specified time of requisition
Obtaining ODC sanction from Index (Refer

CDC00205 CDC O N N
railways in time Remarks column)
Index (Refer
CDC00206 CDC Placement of wagon for loading O N N
remarks column)
Periodic review &

implementation of transporter Index (Refer
CDC00207 CDC O Y N
performance rating through remarks column)
computerization
Freight bill receipts/ Frieght
confirmation letter( to pay
Index (Refer
CDC00208 CDC consignments)/ verification and O N N
remarks column)
timely forwarding to finance
dept for release of payment
% of transportation rate
CDC00209 CDC contracts awarded within O % Y N
specified time
Cost savings through
CDC00210 CDC competitive transportation O Index Y N
contract rates.
Meeting despatch target of the Index (Refer

CDC00300 CDC O Y N
unit remarks column)
% Reduction in No. of days of

dispatchable inventory
Time Index
Timely dispatch of items for
CDC00302 CDC O Y N
contract closing projects
Maximizing dispatches by
CDC00303 CDC O % N N
railway wagon
Keeping the loco in running Index (Refer
CDC00304 CDC O Y N
condition Remarks column)
Despatch completion of 100%

CDC00305 CDC O Time Index Y N
projects for delivery at site.
% Achievement of delivery vis-

à-vis norm for delivery at site
Uptime availability of special Index (Refer

CDC00307 CDC O Y N
wagons Remarks column)
% Reduction in demurrages
paid to railways
% Reduction in No. of
complaints as per DWI
Maximum receipt of inwards Index (Refer

CDC00310 CDC O N N
goods by wagon/rail tankers Remarks column)
Document preparation
connected with Despatches
No. of technology initiatives
CDC00400 CDC undertaken to reduce cost or C Number Y N
improve services
Development/ maintenance &
use of computerized
CDC00401 CDC C % Y N
transporters performance
evaluation system.
Time Index
% Of IT application developed
CDC00402 CDC within the specified targeted C N N
time
% Of new IT systems
CDC00403 CDC C % N N
developed put to use
Saving accrued through various

CDC00404 CDC O Rs in Lakhs N N
improvement projects
Development /maintenance of Index (Refer
CDC00405 CDC O N N
home page for CDC remarks column)
No. of accepted suggestions

CDC00406 CDC C Number N N
implemented
Implementation of 5S in the
CDC00407 CDC O Number N N
Deptt.
% improvement in average % improvement in
CDC00500 CDC competency score of employee C man days of N N
as identified n MAP training
Training needs plan
CDC00501 CDC C man days N N
implemented
Ensure nil show cause notices
CDC00600 CDC from jurisdictional excise O Number Y N
authorities
Reduction in pending disputed
cases by follow up &
persuasion including
adjudication cases.
100% Availing of CENVAT

credit on input & capital goods
% Reduction of debit of duty for

sub-contracting jobs-materials
outstanding for more then 180
days.
Ensure 100% liquidation of duty
debits in physical exports and
stock transfer with in prescribed
time limits
Timely filing of periodical
CDC00605 CDC O Number N N
returns / MIRs
Excise sealing and
CDC00606 CDC documentation of export O No. of days Y N
consignments
Finalisation of Provisional
Assessments
Ensure smooth running of
internal transport function
% Improvement on internal
customer satisfaction
% Reduction in break down

time of vehicles
CDC00703 CDC Reduction in fuel & lub oil cost O Rs in Lakhs N N
Maintenance cost reduction/
CDC00704 CDC O Rs in Lakhs N N
optimisation
Reply to Govt. Audit queries/
Inspection report paras/ Action
Taken Reports etc. furnished
within specified time (2 weeks)
Reply/settlement of Internal
CDC00900 CDC Audit paras within specified time O % Y N
(4 weeks)
Timely inputs to unit/corporate No. of days

CDC01000 CDC finance for inter-unit re- O delayed from Y Y
conciliationof accounts scheduled date
Timely inputs to unit/corporate No. of days
CDC01100 CDC finance for O delayed from Y Y
BUDGET/FLASH/MIRs etc. scheduled date
No. of days
Finalisation of Functional
CDC01200 CDC O delayed from Y Y
scorecard by specified date
scheduled date
Improvement in Employee
CDC01300 CDC O Score Y N
Satisfaction Score
Time Index
Implementation of Improvement
CDC01301 CDC projects identified in the O Y N
Position Report as per schedule
Increase in no. of active Quality Number of circles in

CDC01400 CDC O N N
Circles in the deptt. the deptt.
Achieving Business excellence
CDC01500 CDC C TQM Score Y N
thru' TQM at Deptt. level
No. of days
Preparation of action plan
based on Position report
scheduled date
Time Index
CDC01502 CDC projects identified in the C Y N
Position Report as per schedule
No. of days
Development of Knowledge
management Portal
scheduled date
Contributing case studies
CDC01700 CDC etc.for Knowledge Management C Number N N
Portal
Completion of KM Projects as Time Index
CDC01800 CDC C Y N
per schedule
Implementation of Special No. of days
Improvement Projects taken delayed from
under IMPRESS as per scheduled date
CDC01900 CDC schedule (Registration No. & C N Y
other details of project to be
specified in the boxes provided
against the KRA)

against the KRA)

against the KRA)

against the KRA)

against the KRA)

against the KRA)
Settlement of NCRs of ISO
CDC02500 CDC O % of total N N
9001/ OHSAS/ ISO 14000 etc.
9001
CDC02502 CDC Settlement of NCRs of OHSAS O % of total N N
14000
Accomplishment of targets of Balanced
CDC02600 CDC Unit/NC/Function/Department C Scorecard Rating Y N
level Balance Score Card (5/4/3/2/1)
NUMBER OF DAYS FOR

NUMBER OF
CDC02700 CDC SEALING OF EXPORT O N N
DAYS
CONSIGNMENTS
NUMBER OF DAYS DELAY IN
NUMBER OF
CDC02800 CDC CONSIGNMENTS DUE TO O N N
DAYS
EXCISE ISSUES
CTION KRA MASTER - 2006-07 (previously TFX)
Universal Suggested Weightage for
Source of Data For
KRA category KRA Remarks
Measurement
(Y/N) A B C
X=Packing Cost /Shop turn-over;
Departmental Revenue Reduction in % = {(X2-
N H X X Expense record X1)*100}/X1;
available on-line X1 = last year ratio;
X2emergency
No of = current year ratio
PIs acceptable in a
year
N X X M Departmental Records
L5 L4 L3 L2 L1
0 2 3 6
12
X
X2 average
Packing Demand
N X X M box providing period fo current year
Record
x1=
average box provding period of last
year
{(X2 - X1) * 100}/X1
X1- last year saving
N X M X Departmental Records
X2- current
year saving
{(X2 - X1) * 100}/X1
X1- last year cost per Crore
N X H X Departmental Records values of dispatches
X2- current year
cost per Crore values of dispatches
Ia = (Nos) Provided /Demanded
Ib = (No. of days);
Monthly Production Required/Provided
N X X M
Programme L5 L4 L3 L2 L1
1.0 0.9 0. 8
0.7 0.6
Actual / Planned
L5 L4 L3 L2 L1
N X H X Departmental records
1.04 1.05 1.06 1.07
1.08
L5 L4 L3 L2 L1
0 0.8 0.6 0.4 0.2
% of packing delayed beyond
departmental specified norm
L5 L4 L3 L4 L1
10 8 7 6 5
X= Freight payment /Shop turn-over
Reduction in % = {(X2-X1)*100} / X1
N H X X Departmental Records X1 = last year ratio;
X2 = current year
ratio
Transportation cost per Rs Crore
computed on last year value of dispatch. Best of last year
N X H X
record ratio and budgetted ratio to be taken
as L3.
No. Reviewed /No.Planned
L5 L4 L3 L2 L1
N X M X Despatch Programme
1.0 0.98 0.97 0.96
0.95
Supplies made / Supplies committed
L5
N X X H Vehicle Demand
L4 L3 L2 L1
1.0 0.9 0.8 0.7 0.6
{[( VD-VP)*100]/ VD}/12
VD= vehicles demanded
VP= vehicles placed
Monthly percentage
No Obtained/ No Applied
ODC Sanction request L5 L4 L3 L2 L1
N X X L
record 1.0 0.9 0.8 0.7
0.6
No. placed/No. planned
N X X M Demand Register L5 L4 L3 L2 L1
1.0 0.9 0.8 0.7 0.6
Index= No of reviewed / No of planned
N X H X Review Records L5 L4 L3 L2 L1
1.0 0.99 0.98 0.97
0.96
Index = (Total bills processed with
intime/ Total no of bills received)
N X X M Freight Bill Register
L5 L4 L3 L2 L1
1.0 0.99 0.98
0.97 0.96
N H H H Departmental Plan
L5 L4 L3 L2 L1
N X H X Contracts Record
1.04 1.05 1.06 1.07 1.08
Despatch Value / Cleared despatch

value
L5 0.98 L4 0.96 L3
N H H H Unit despatch target 0.94 L2 0.92 L1 0.90 ?
monthly index ÷ 12 To start with
this should be monthly (12) to be
improved to weekly (52).
Warehouse Inventory
N H H H
Register
Ia x Ib where Ia = No. of projects
completed/No. of projects planned.
N X M X Annual Plan Record
And Ib = No. of days of delay/No. of
total delays.
{(X2-X1)*100 }/ X1
X1= MT dispatched last year
Departmental Action
N X M X X2= MT dispatched in current
Plan
year. (Based on economic
consideration)
No of days available/ No of days
planned
L5 L4 L3 L2 L1
N X X H Failure Reports Record
1.0 0.98 0.97 0.96
0.95 (Considering maintenance
schedule)
L5 L4 L3 L2 L1
N M X X Annual Plan Record
1.0 0.9 0.8 0.7 0.6
Index = {( X1 - X2) * 100} / X1 where
X1- Total No. of
LR/RR & X2-Total
Contract clauses and
N H M H No. of LR/RR payment with
Freight Bill Register
penalty/demurrage
L5 100 L4 98 L3 96 L2 94
L1 92
No. of periodic overhaul completed /
No. of periodic overhaul planned
WEX Maintenance L5
N X X M
Schedule L4 L3 L2 L1
1.0 0.8 0.7 0.6
0.5
{(X2-X1)* 100} / X1
N X M X Departmental Data X1= last year payment.
X2= current year payment.
Index = {(X2 - X1)*100} / X1
L5 L4 L3 L2 L1
N X H X Complaint Register
1.0 0.9 0.8
0.7 0.6
Index = MT Achieved / MT Planned
N H H M Departmental Plan L5 1.0 L4 0.9
L3 0.8 L2 0.7 L1 0.6
No. of documents prepared against
N X X M Departmental records
GRs in a day
Number;
N M X X PIP/QIP Action plans Minimum target 0.5 per
executives
{( X2 - X1 )* 100} / X1
X1 =No. of evaluation
N X H X Departmental Plan planned X2 - No. of
evaluation done
Application developed / Application
development planned
N H M H Departmental Plan L5
1.0 L4 0.9 L3 0.8 L2 0.7 L1
0.6
(No of put to use / Total no of
development) * 100
N X M X Departmental Records L5 L4 L3 L2 L1
100 90 80
70 60
In Rs Lakhs; At least 1 improvement
projects per executive. Timely
completion in No. of months delay
N X X M Productivity Figures
L5 L4 L3 L2
L1 0 1
2 3 4
Index = No of times updated / No of
time planned
N H H M Departmental Plan L5 1.0 L4 0.9 L3 0.8
L2 0.7 L1 0.6 Generally
every month to be updated.
N X M X Departmental Records Number
N X M X Departmental Records Nos. completed
X2 - X1 X 100
N H X X Departmental Plan
X2
N X M X Departmental Plan
L5 L4 L3 L2 L1
N H X X Departmental Records
0 1 2 3 4
N H M H Departmental Records
(No availed / Total No ) * 100

L5
L4 L3 L2 L1
100 99 98 97 96
(No of cases liquidated / Total no of

cases) * 100
N X X M Departmental Records L5 L4 L3 L2 L1
100 99 98
97 96
N X X M Departmental Records No. of defaults
L5 L4 L3 L2 L1
N X X M Departmental Records 1 2 3 4
5
L5 L4 L3 L2 L1
100 90 80 70 60
N M X X Departmental Records Vehicles provided/vehicles demanded
{( X2 - X1) * 100}/ X1
X1 = last year %
N X H X Survey Report X2 - current year %
(model survey format
is appended)
{(X2 - X1 ) * 100 } / X1
X1 - Last years figure;
WEX Maintenance X2 - Current Year
N X X M
Records Figure L5 L4
L3 L2 L1
2.0 1.5 1.0 0.5 0
N X X M Departmental Records Rs. Lakhs saved
N X X M Departmental Records Rs. Lakhs saved
Targets to be set as follows: 100%

Record maintained by cases-L5; 95-99% cases-L4;85-94%
Y M L L
Audit deptt. cases-L3; 75-84% cases-
L2;<75%cases-L1
Record maintained by cases-L5; 95-99% cases-L4;85-94%
Y M L L
Audit deptt. cases-L3; 75-84% cases-
L2;<75%cases-L1
Record maintained by
Y M L L
individual/ deptt.
Y M L L Unit/Corp. Finance
deptt.
Y H M L
Unit Head/Unit P&D
Questionnaire developed by CQA to

Y M X X Survey Report
be adopted .
Y X M M Project report
Y M X X Unit QA/QC
Y H X X Quality Deptt.
Y X M X Action plan document
Y X X M Project report
Y L M H
Y M M M
Y X M H Project report
N H H H Project report
N M X X Departmental Records No. of NCRs settled/Total NCRsX100
N X M X Departmental Records No. of NCRs settled/Total NCRsX101

This KRA will be taken by Head of
Rating declared at year
Unit /Function / Department , if
N H H X end by Corporate / Unit
covered under MAP, and can be
Management
assigned a weightage upto 100%
N H H H ARE-1/ INVOICE
N H H H INVOICE/OBD
ENGINEERING / DESIG
KRA_ID Function KRA Description KRA
Type
EDE00100 EDE Proposal/Tender Engineering/ Estimates completed in time O

EDE00101 EDE Design/selection of equipments/ system O
EDE00102 EDE Preparation of schemes/layout drgs. O
EDE00103 EDE Preparation of technical offer O
EDE00104 EDE Estimation O
EDE00105 EDE Computerisation of Tender Proposals C
EDE00106 EDE Computerisation of proposal Engineering C

EDE00107 EDE Finalisation of performance guarantee schedule for proposals O
Reduction in Technical Queries on offers submitted for tenders
EDE00200 EDE having detailed specifications O
EDE00201 EDE Average response time to customer Technical queries on proposals O

EDE00300 EDE Standard proposals prepared and submitted as per plan C
EDE00301 EDE Design/selection of equipments/ system for standard proposal C
EDE00302 EDE Preparation of schemes/ layout drgs. for standard proposal C
EDE00303 EDE Preparation of technical offer for standard proposal C
EDE00304 EDE Estimation of standard proposal C
EDE00400 EDE Ratio of orders received to tenders submitted and decided O
Technical support to Proposal/Tender Engineering/ Estimates for

EDE00500 EDE timely completion. O
Reduction in time to submit technical offer/ tender document/
EDE00600 EDE Estimates O
Creation/Updation of Engineering Cost Data for tendering /
EDE00601 EDE Estimation O
Documenting for KM Portal the process change adopted to achieve
EDE00602 EDE time reduction within specified time schedule C
Technical acceptance of offers by customer for In house developed
EDE00700 EDE products. O
EDE00800 EDE Business acquired through RLA/ R&M / Consultancy services O
EDE00801 EDE Review of customer requirements in time O
EDE00802 EDE Organising site performance data & results of RLA studies in time O
EDE00803 EDE Preparation of technical offer & estimate in time O

Developing checklists& computerisation of procedure for RLA
EDE00804 EDE studies within specified time schedule C
Input information settled with other products/ engineering groups as
EDE00900 EDE per agreed schedule O
EDE00901 EDE Finalisation of information flow schedule with other BHEL Unit O
Releasing input information to other BHEL unit as per information
EDE00902 EDE flow schedule O
Average time taken for review & commenting of drawings/
EDE00903 EDE documents from other BHEL Unit O
Interface information arranged from/to customer/consultant as per
EDE01000 EDE project schedule O
EDE01001 EDE Finalisation of list of information required from customer O

Average time taken for review & commenting of customer drawings/
EDE01002 EDE documents O
Project milestones achieved by monitoring group for engg.
EDE01100 EDE documents and interface information O
Average time taken to resolve contractual issues related to scope
EDE01200 EDE and specification O
Average time taken for issue of L3 schedule (indents/drawings/
EDE01300 EDE documents) O
EDE01400 EDE Completion of contract Engg. Documents in time. O
EDE01401 EDE Completion of Project /Lay out Engineering in time O
Contract drawing/ document/ O&M Manuals/ E & C documents
EDE01402 EDE submitted in time O
Computerisation of Project/Layout Engg. within specified time
EDE01403 EDE schedule C
Computerisation of Contract drawings/documents/O&M and E&C
EDE01404 EDE documents/manuals within specified time schedule C
EDE01500 EDE Timely issue of Engg inputs to sites for erection as per schedule O
EDE01600 EDE Obtaining customers approval on Engg. Drgs.// Documents in time O
EDE01601 EDE Preparation / Finalisation of Vendors / Sub-Vendors list in time. O
EDE01602 EDE Finalisation of quality plan O
EDE01603 EDE Finalisation of Computerised Engg. Drgs. O
Computerisation of Customer Approvals on Engg.
EDE01604 EDE Drawings/documents within specified time schedule C
EDE01700 EDE Engineering information issued as per manufacturing plan. O

Issue of Manufcaturing documents as per schedule (
EDE01701 EDE Drawings/GMS/CBOM/GIS/MID/PGMA/Engg. Spec. etc.) O
EDE01702 EDE Issue of Enineering Indent in time O

Issue of Packing/Shipping documents/ completion schedules as per
EDE01703 EDE schedule O
Design calculation/ analysis/ documentation completed as per
EDE01800 EDE schedule O
Computerisation of design calculation & analysis within specified
EDE01801 EDE time schedule C
EDE01900 EDE Timely arranging of ODC sanction from railway for transportation O
EDE02000 EDE Statutory approval obtained as per schedule O
EDE02100 EDE Deviation from tender material cost w.r.t. final design material cost O
EDE02200 EDE Number of PIR proposals approved in TC/PC & initiated C

No of documents generated by state-of-the-art technology scanning
EDE02201 EDE & loaded on KM Portal C
Timely preparation of product development plan & identification of
EDE02202 EDE PIRs O
Timely approval of proposed PIRs by organising review in TC/PC
EDE02203 EDE meetings O
EDE02204 EDE Timely initiation of PIRs O

EDE02300 EDE Completion of approved PIR as per schedule O
EDE02301 EDE Preparation of development plan O
EDE02302 EDE Conceptual design against development project O
EDE02303 EDE Detailed Design against development project O
EDE02304 EDE Design Review against development project O
EDE02305 EDE Proto type manufacturing/ Assy O
EDE02306 EDE Routine Tests against development project O
EDE02307 EDE Type testing/Performance testing O
EDE02308 EDE Project completion report C
EDE02400 EDE New products/ services introduced as per schedule O

EDE02500 EDE No. of designs validated within the year O
EDE02600 EDE No. of type test conducted / organised successfully during the year O
EDE02700 EDE Completion of MOU projects in time O
EDE02800 EDE No. of products variant added during the year O
EDE02900 EDE No. of product standards/ specification reviewed O

No. of new design methods / calculations carried out during the year
EDE03000 EDE and captured as procedure for KM Portal C
Response/recommendations to customer query/complaint within

EDE03100 EDE targeted time O
Documenting for KM Portal within specified time schedule the
EDE03101 EDE responses to customer complaints C
Technical support provided to customer for resolving operational
EDE03200 EDE problems O
EDE03300 EDE No. of customer training programs/ technical presentations O
EDE03400 EDE Timely review & updation of PMD. O

Release of Material forecast/ Procurement specifications/ indents in
EDE03500 EDE time O
Average time for technical recommendations for purchase/bought
EDE03600 EDE out items O
EDE03700 EDE Average time taken for approval of vendor drawing / documents O
EDE03800 EDE Reduction in no. of items with less than three vendors C
EDE03900 EDE Rate contract entered as per plan O
Value of non moving inventories/ site returned material utilized
EDE04000 EDE during the year O
EDE04100 EDE No. of shop problem studied and resolved during the year O
Documentation of shop problems resolved for KM portal within
EDE04101 EDE specified time C
Technical support provided for Erection & Commissioning of
EDE04200 EDE prototype equipments O
Average time taken to recommend resolution to engineering punch
EDE04300 EDE points related to contract closing O
EDE04400 EDE Average Time taken for completion of as-built drawings O

EDE04500 EDE No. of Site problem attended and resolved during the year O
Documentation of site problems resolved for KM portal within
EDE04501 EDE specified time C
EDE04600 EDE No. of PG /PE Tests conducted & reports prepared O
EDE04601 EDE Proposals for PG /PE Tests prepared in time O
EDE04602 EDE Preparation of test procedure & scheme O
EDE04603 EDE Organising site operation data O
EDE04604 EDE Timely calibration of PG test instruments O
EDE04605 EDE Test conducted & report submitted in time O
Documentation of PG/PE tests for KM Portal within specified time
EDE04606 EDE schedule C
EDE04700 EDE No. of system testing / commissioning completed O
EDE04800 EDE Reduction in test cycle time O
EDE04900 EDE No. of new test methods established C

EDE05000 EDE No. of online spare catalogues generated. C
EDE05100 EDE Completion of new design of tooling as per emerging technologies C

EDE05200 EDE % of tooling activity completed as per schedule O
EDE05300 EDE % success of the tooling designed during the year O
EDE05400 EDE Reduction in engineering cycle time O
EDE05401 EDE Identification of projects &deciding action plan as per schedule O

Increase in Drawings/ models generated through special softwares
EDE05402 EDE like IDEAS/ PROE/PDS/ PDMS/ CFD/ etc C
EDE05403 EDE No. of Special IT initiatives implemented C
Documenting for KM Portal within specified time schedule the
EDE05404 EDE procedure for achieving reduction in Engg.cycle time C
Special assignment (other than normal identified responsibility) to
be completed during the year (Details of assignments & milestone
EDE05500 EDE targets to be given in action plan)3 C
EDE05600 EDE Cost saving due to Engg. efforts O
EDE05601 EDE Identification of cost saving projects & deciding action plan O
Total savings due to VE/ Economic Buying / Alt. source/
EDE05602 EDE Productivity/ Indigenisation/Alternate Material O
EDE05700 EDE improvement of Internal customer satisfaction score O
EDE05701 EDE Conducting Survey in time O

No of action plans identified & implemented for TQM / ISO/
EDE05800 EDE NABL/HSE in time C
EDE05900 EDE Increase in number of suggestions O
EDE06000 EDE House Keeping / 5S implementation O

EDE06100 EDE Implementation of identified training needs C
EDE06200 EDE No. of improvement projects/ QIP/ JIP/ SIP/ PIP etc. completed O
Standardisation projects completed as per schedule (Individual

EDE06300 EDE level) C
Reduction in no. of Design/ drawing/ drafting changes due to
EDE06400 EDE engineering errors O
Average time taken to dispose off NCRs (DCNs/ DCRs/

EDE06500 EDE concessions/ deviations) O
No of equipment for which feed back/performance data obtained
EDE06600 EDE during the year O
EDE06700 EDE Reduction in customer complaints O

Corrective & preventive actions implemented through DRC/RCA
EDE06701 EDE meetings O
Corrective & preventive actions implemented through analysis of
EDE06702 EDE SAR/CAR O
No. of corrective/ preventive actions recommended from feedback
EDE06703 EDE on performance of products O
No. of system deficiencies identified and accepted by the auditee
during pre-commissioning/ commissioning/ post-commissioning
EDE06800 EDE audits. O
Average resolution time for computer hardware and software
EDE06900 EDE complaints O
EDE07000 EDE Validation of computer programs O
EDE07100 EDE Milestones on knowledge management project completed C
EDE07200 EDE New technologies/ systems absorbed/ introduced as per plan C
EDE07300 EDE Patents/ copyrights filed as per schedule C
EDE07400 EDE No. of technical paper presented/published C
Reply to Govt. Audit queries/ Inspection report paras/ Action Taken

EDE07500 EDE Reports etc. furnished within specified time (2 weeks) O
Reply/settlement of Internal Audit paras within specified time (4

EDE07600 EDE weeks) O
Timely inputs to unit/corporate finance for inter-unit re-conciliationof
EDE07700 EDE accounts O
EDE07800 EDE Timely inputs to unit/corporate for BUDGET/FLASH/MIRs etc. O
EDE07900 EDE Finalisation of Functional scorecard by specified date O
EDE08000 EDE Improvement in Employee Satisfaction Score O

Implementation of Improvement projects identified in the Position
EDE08001 EDE Report as per schedule O
EDE08100 EDE Increase in no. of active Quality Circles in the deptt. O
EDE08200 EDE Achieving Business excellence thru' TQM at Deptt. level C
EDE08201 EDE Preparation of action plan based on Position report O

EDE08202 EDE Report as per schedule C
EDE08300 EDE Development of Knowledge management Portal O

EDE08400 EDE Contributing case studies etc.for Knowledge Management Portal C
EDE08500 EDE Completion of KM Projects as per schedule C
Implementation of Special Improvement Projects taken under
IMPRESS as per schedule (Registration No. & other details of
EDE08600 EDE project to be specified in the boxes provided against the KRA) C
EDE09200 EDE No of A4 equivalent Drgs digitised as per plan C
EDE09300 EDE Outsourcing of Design/Engg/Drafting activities as per schedule O
EDE09301 EDE Indenfication/ Evaluation and Finalisation of Vendors as per plan O
Preparation and issue of Specification and recommendation for
EDE09302 EDE placement of order.. O
EDE09303 EDE Review of drawings/document submitted by vendor O
EDE09400 EDE No of vendor Evaluation carried out during the year O
EDE09500 EDE No of new Product/Plant standard/Specification generated O
EDE09600 EDE Finalisation of scope and issue of engg information for Repair W.O. O
EDE09700 EDE Number of engineering highlights presented in MCM O
EDE09800 EDE Timely completion of R&D budget for approval of Board O
Accomplishment of targets of Unit/NC/Function/Department level

EDE09900 EDE Balance Score Card C
EDE10000 EDE Organising timely clearance of PIR proposals. O

Timely preparation of yearly KM-Budget as per KM-policy guide
EDE10100 EDE lines. O
EDE10200 EDE Organising completion of Collaboration milestones as per shedule. O
NGINEERING / DESIGNING FUNCTION KRA MASTER - 2006-07
(Y/N) (Y/N) (Y/N) A B C
Time Index
Y N N L M X
Time Index Y N N X X H
Time Index Y N N X X H
No. of days delayed from
scheduled date Y Y N X X H
scheduled date Y Y N X X H
% reduction over last year N N N X L X
Average No. of days Y N N L M M

Time Index N N N L M X
% success Y N N M M X
Time Index
N N N L L L
% reduction over last year Y N N X L M

scheduled date N Y N X L L
scheduled date Y Y N M H H
% offers accepted/ submitte N N N H M X
Rs. Lacs N N N H X X
scheduled date N Y N X H X
scheduled date N Y N X X M
scheduled date Y Y N X X M
Time Index
Y N N X M M
scheduled date N Y N X L M
Time Index
N N N X L M
% reduction in Av. Time over N N N X L M

Time Index
Y N N X L M
Time Index
N N N X M M
scheduled date Y Y N X M M
scheduled date N Y N X L L
Time Index Y N N L L X
Time Index
Y N N X M H
scheduled date Y Y N L M H
scheduled date Y Y N H H H
Time Index
N N N X L L
Time Index Y N N X L X
Time Index
Y N N L M H
Time Index
N N N X L M
Time Index
N N N X L M
Time Index
N N N X L M
Time Index
N N N X M H
scheduled date Y Y N X H H
scheduled date N Y N X X L
scheduled date N Y N X M M
% deviation N N N X X M
Number
Y N N H M X
Number
N N N X X L
scheduled date N Y N X M X
scheduled date N Y N M X X
scheduled date N Y N X X L
Time Index
N N N H M L
Number N N N X M M
Number
N N N X X M
Time Index N N N M H H
Number Y N N X L M
Number
Y N N X L L
Number
N N N X M M
Time Index
Y N N L M M
Time Index
Y N N M H H
%
N N N L M M
Number
N N N L L L
scheduled date Y Y N M X X
Time Index
Y N N X L M
% reduction in Av. Time over N N N X L L
% reduction in Av. Time over N N N X X L

%
Y N N X L M
Time Index N N N X M L
Rs. Lacs N N N X L M
Number N N N X M M
% provided / requests N N N X M M
% reduction in Av. Time over Y N N L M M
% reduction in Av. Time over N N N X X L

Number N N N X M M
Number N N N X L X
Number
N N N X X M
%
N N N X X M
Number
N N N X X M
Number N N N X M M
Time Index
N N N X M H
Time Index N N N X L X
%
N N N X M M
% reduction Y N N L X X
%
N N N X L M
Number
Y N N X L M
Time Index
N N N H H H
Rs Lacs Y N N L X X
Rs. Lacs Y N N X M H
%
Y N N M X X
scheduled date Y Y N X M X
scheduled date Y Y N H H M
% N N N L X X
Score Y N N L L L
% N N N L L X
Time Index
Y N N H X X
Time Index
N N N X L M
% reduction over last year Y N N X L M
Reduction in average time ov Y N N X L L
% obtained / planned N N N X M M
% reduction over last year N N N L X X
% implemented / planned Y N N X M X
% implemented / planned N N N X M M
Number
N N N X M M
No. of deficiencies identified N N N X L L
Av. Time in Hours N N N X L M

% validated/ planned N N N X X M
Time Index
Y N N M M H
Time Index
N N N H M L
Time Index
N N N H H H
Number
N N N M M M
%
Y N Y M L L
%
Y N Y M L L
Time Index
Y N Y M L L
Time Index
Y N Y M L L
scheduled date Y Y Y H M L
Score Y N Y M X X
Time Index
Y N Y X M M
Number of new circles N N Y M X X
TQM Score Y N Y H X X
scheduled date Y Y Y X M X
Time Index
Y N Y X X M
scheduled date Y Y Y L M H
Number N N Y M M M
Time Index Y N Y X M H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
% digitised / planned N N N X X M
Time Index N N N M M X
Time Index N N N M M X
Time Index
N N N X M M
Time Index N N N X L M
Number N N N X L L
Number N N N X L L
Time Index
N N N X M M
Number N N N L L M
scheduled date N Y N L M M
Balanced Scorecard Rating ( Y N N H X X

scheduled date N Y N M M M
scheduled date N Y N M M M
Time Index N N N M H H
06-07
Source of Data For Measurement KRA Remarks
Proposal/ Tender submission as per

schedule
As per engg plan
As per engg plan
As per engg plan
As per engg plan
As per engg plan
As per engg plan

As per agreed schedule
Proposal / tender files

Data maintained by individuals in
proposal/tender files/Computer data base
Data to be maintained by individuals
As per engg plan
As per engg plan
As per engg plan
As per engg plan
wrt tender finalised for established products/

Data to be maintained by tendering group
Submission of technical data / information in

time. Data to be maintained by individual.
wrt previous year's average / Data to be
captured from computer database
With respect to agreed schedule
Deptt. Records / CEPD records
WRT No of offers submitted

During the year/ data to be maintained by
individuals
As per agreed sch
As per agreed sch
As per agreed sch

As per L2/ preponed schedule/ Data to be
maintained by individuals Critical to project Engg Group
With respect to project zero date

wrt project schedule/ Data to be maintained
by individual/ data base Critical to Project Engg Group

of schedule milestone/ Data to be
maintained by individuals
Date of receipt of order/ Data to be
maintained by individuals Critical to project Engg Group
Date of receipt of order

Agreed schedule ( ex.L2/ L3 Network)
Agreed schedule ( ex.L2/ L3 Network)
Agreed schedule ( ex.L2/ L3 Network) Critical to Manufacturing units only

As per planned schedule. Individual to
maintain the record
As per L2/L3 schedule.
As per Engg. Schedule
As per Engg. schedule

wrt agreed schedule/ Data to be captured
from computer database Critical to Manufacturing units only
from computer database
wrt project schedule/ Data to be maintained
by individuals
Completion as per schedule

As per schedule. Individual to maintain data
base
Average for all the WOs executed during
the year. Final design material cost to be
captured from MID.
Project initiated during the year/ Data to be
Individual to maintain record/CEPD records

wrt approved schedule
Index will be calculated based on milestone
achived.
Individual to maintain record.

As per schedule
Data to be captured from Data Base Critical to Manufacturing units only
Specification reviewed during the year. Data
to be captured from computer database
through no. of revision of specification/
product standard

Target to be decided in no. of days by each
Engg. Group/ Computer Data base to be
maintained by individuals/unit
wrt request from customer

No. of programs during the year/ Data to be
As per guide lines Critical to Manufacturing units only
Agreed schedule Critical to all Manufacturing units

Data maintained by individuals & PO
files/data base
Date of receipt of vendor drg/ document/
Data to be maintained by individual
Alternate source developed during the year/

Data to be captured from PMD Database
wrt to plan


Data to be maintained by individuals/ during
the year
Date of receipt of punch points/ to be
maintained by individuals Critical to Project Engg Group
Receipt of marked up document from
site/shop

As per schedule
As per schedule
As per schedule
As per schedule
As per schedule

Data to be maintained by individuals/ during
the year
wrt previous year/ Test cycle time=
(Available working days/ No. of product
tested during the year )
During the year/ data to be maintained by
individuals
As per data base
As per planned schedule. Data to be
wrt total no of tool designed during the year/
Average compared to previous year/ Data to
be captured from computer database
As per Engg schedule

WRT last year. Data to be captured from
Computer Data Base
IT projects completed during the year/ Data
to be maintained by individuals.

Mile stone completion. These can be
identified and agreed at beginning/during
the year
Actual saving during the year

Actual saving during the year wrt tender
EFC / Data to be maintained by individuals
Survey to be conducted and satisfaction
index to be worked out by each engg.
Group
As per schedule
No completed. Data to be maintained by
individuals
wrt to last year data
Evaluation audit wrt check lists & guide lines

Data base
Projects completed during the year. Data to
be maintained by individuals. "For L2 and L3 level
Milestone of the projects to listed out and
Database to be maintained by individuals.
Index Calculation will be based on no of
milestones achieved
% of last year to this year/ Data to be
captured from Computer Data Base
Target to be decided in no. of days by each
Engg. Group/ Computer Data base to be
maintained by individuals/unit
No. obtained to planned

wrt last year/ No of complaints received
during the year/ Data to be captured from
database With reference to No.identified
With reference to No.identified
Computer data base

No of programs validated Vs planned.
Individual to maintain the record
Project initiated and mile stone completed/
Technology development plan and schedule
to be prepared at the beginning of the
project
Index will be calculated based on no of
milestone achieved.
No of papers presented/published during

the year/ Data to be managed by individuals
cases-L5; 95-99% cases-L4;85-94%
cases-L3; 75-84% cases-
Record maintained by Audit deptt. L2;<75%cases-L1
cases-L5; 95-99% cases-L4;85-94%
Record maintained by Audit deptt. L2;<75%cases-L1
Record maintained by individual/ deptt.

Record maintained by Unit/Corp. Finance
deptt. To delete finance
Record maintained by Unit Head/Unit P&D

Questionnaire developed by CQA to
Survey Report be adopted . To delete the KRA
Project report
Unit QA/QC
Quality Deptt.
Action plan document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
CEPD Records -
CEPD Records -
Unit /Function / Department , if
Rating declared at year end by Corporate / covered under MAP, and can be
Unit Management assigned a weightage upto 100%
Record -
CEPD plan -
As per plan. -
RESEARCH & DEVELOPMENT FUNCTION KRA MASTE
KRA ID Function KRA Description KRA Type Unit of Critical Special Universal
Measurement
KRA KRA KRA
(Y/N) (Y/N) (Y/N)
Timely completion of No. of days
R&D project(#1) of delayed from
capability-building nature scheduled
for R&D function
date
(completion date as in
project target (PIR's)
RDE00100 RDE C Y Y N
Design finalisation as per No. of days
schedule delayed from
scheduled
RDE00101 RDE C date N Y N
Specification and No. of days
procurement of project delayed from
material / eqpt./prototype scheduled
RDE00102 RDE O date N Y N
Fabrication /Assembly of No. of days
prototype as per delayed from
schedule scheduled
Testing and modification No. of days
as per schedule delayed from
scheduled
Documentation of No. of days
develoment process as delayed from
per schedule scheduled
for R&D function as per
date
schedule
scheduled
schedule scheduled
scheduled
for R&D function as per
date
schedule
scheduled
schedule scheduled
scheduled
Timely development of No. of days
software packages/ delayed from
modules(#1) for scheduled
improving R&D capability
date
as per schedule
Formulation of No. of days
requirements delayed from
specification as per scheduled
schedule
Coding and testing as No. of days
per schedule delayed from
scheduled
Implementation and No. of days
modifications as per delayed from
schedule scheduled
modules (#2) for scheduled
date
as per schedule
schedule
scheduled
schedule scheduled
modules(#3) for scheduled
date
as per schedule
schedule
scheduled
schedule scheduled
Identification of No. of projects
advanced technology identified
programmes through
Networking/
Collaborative research
RDE00700 RDE C Y N N
Preparation of long-term No. of days
vision and road map for delayed from
new areas as per scheduled
schedule
RDE00800 RDE C date Y Y N
Bench marking / No. of days
Feasibility study / delayed from
Forecasting / Literature scheduled
Survey / Technology
date
scanning
No. of projects/ related No. of days
milestones completed for delayed from
modernization & scheduled
upgradation of testing
date
facilities as per schedule
No. of processes No. of days
updated as per schedule delayed from
scheduled
Reduction in cycle time % reduction in
through improvements in cycle time
technology/ process/
RDE01200 RDE tools C Y N N
New testing procedures/ Time Index
standards/ equipment/
processes established
Documentation for No. of days
technology transfer delayed from
process as per schedule scheduled
Development of new jigs Number of
and fixtures for new items
equipment/ machines developed as
per target
RDE01500 RDE O dates N N N
Improvement Projects taken
under IMPRESS as per
delayed from
schedule (Registration No. scheduled
& other details of project to date
be specified in the boxes
RDE01600 RDE C N Y N
delayed from
delayed from
delayed from
delayed from
delayed from
R&D project(#1) for delayed from
product/process scheduled
development as per
date
schedule
RDE02200 RDE O Y Y N
scheduled
schedule scheduled
scheduled
development as per
date
schedule
scheduled
schedule scheduled
scheduled
development as per
date
schedule
scheduled
schedule scheduled
scheduled
commercial project(#1) delayed from
activities and milestones scheduled
as per target as per
date
schedule
Assimilation of all project No. of days
related data and delayed from
information as per scheduled
schedule
Planning and timely No. of days
procurement of required delayed from
inputs as per schedule scheduled
targeted activities and delayed from
milestones as per scheduled
schedule
date
schedule
schedule
schedule
date
schedule
schedule
schedule
Product/System No. of days
Improvements as delayed from
required by Business scheduled
Sector/ Units as per
date
schedule
Finalisation of No. of days
improvements planned delayed from
through benchmarking scheduled
with competing products
date
as per schedule
RDE02801 RDE O N Y N
improvement activities delayed from
as per schedule scheduled
Implementation of No. of days
improvements at Units/ delayed from
sites as per schedule scheduled
Making procedure & No. of days
documenting the delayed from
improvement for KM scheduled
portal as per schedule
Preparation and No. of days
submission of delayed from
development project scheduled
proposals as per
date
schedule
Preparation and No. of
submission of proposals
commercial project submitted in
proposals as per
required time
Customer
requirements
modules for external use scheduled
as per schedule
Formulation of Completion
requirements Date as per
specification as per target / No. of
schedule
days delayed
from
scheduled
date
RDE03101 RDE O N N N
scheduled
schedule scheduled
New technological No. of days
capability building as per delayed from
schedule scheduled
Identification of scheme No. of days
and preparation of delayed from
project report scheduled
Planning and No. of days
procurement of inputs as delayed from
scheme as per schedule delayed from
scheduled
Achieving target of direct %
commercialization of achievement
R&D products & services of targeted
turnover
RDE03300 RDE O Y N N
Marketing efforts for No. of
commercialization of presentations
new developments to prospective
RDE03400 RDE O customers Y N N
system improvement delayed from
projects as per schedule scheduled
RDE03500 RDE O date N N N
Cost savings through % saving
value engg. projects/ achieved vis-
new processes/ sub- à-vis target
RDE03600 RDE contracting C N N N
Analysis and modelling Number of
of systems / Product / analysis
process reports issued
RDE03700 RDE O vis-à-vis target N N N
Test & analysis reports Number of
issued vis-à-vis reports issued
RDE03800 RDE envisaged O vis-à-vis target N N N
Maintenance and % availability
calibration of Lab/ Plant over targeted
equipment/ Instrument/ value
accessories
Maintenance and Renewal of
upkeep of accredited certificates as
RDE04000 RDE labs O per schedule Y N N
Raising Time Index
objections/contesting
RDE04100 RDE competetors' patents O N N N
Projects for capturing No. of days
expertise for Knowledge delayed from
Management System as scheduled
per schedule
date
Assimilation of know-why Number of
of product designs know-why
obtained through reports
collaboration
RDE04300 RDE C generated N N N
Documentation of new No of
learnings and concepts documents
from executed projects generated as
for strengthening R&D
per target
process
project / milestones on delayed from
absorption of product scheduled
technology (know why)
date
as per schedule
Development of No. of days
Knowledge management delayed from
Portal scheduled
RDE04600 RDE C date Y Y Y
Contributing case Number
studies etc.for
Knowledge Management
RDE04700 RDE Portal C N N Y
Completion of KM Time Index
Projects as per schedule
RDE04800 RDE C Y N Y
Investigation and % of referred
recommendations for problems
resolution of Plant/ Site/ solved
Customer problems
Understanding and No. of days
resolution of the problem delayed from
feedback from site as delayed from
No. of problems resolved %. of
through networking with problems
national/iinternational resolved
experts
Field support to new % uptime
products at customer site
No of technical papers in No. of papers
RDE05200 RDE journals O submitted Y N N
No of technical papers in No. of papers
RDE05300 RDE conferences O submitted Y N N
Preparation of Capital Time Index
RDE05400 RDE Budget- Proposals O Y N N
Achievement of Capital No. of days
Budget as per schedule delayed from
scheduled
RDE05500 RDE O date Y Y N
procurement of capital delayed from
material / equipment scheduled
Imparting structured No of training
training programmes
RDE05600 RDE O completed N N N
Skills development for Number of
self and subordinates in hours used for
key technological areas training
Technology Audit in delayed from
identified areas as per scheduled
schedule
Reply to Govt. Audit %
queries/ Inspection
report paras/ Action
Taken Reports etc.
furnished within specified
time (2 weeks)
RDE05900 RDE O Y N Y
Reply/settlement of %
Internal Audit paras
within specified time (4
RDE06000 RDE weeks) O Y N Y
Timely inputs to Time Index
unit/corporate finance for
inter-unit re-conciliationof
RDE06100 RDE accounts O Y N Y
Timely inputs to Time Index
BUDGET/FLASH/MIRs
etc.
RDE06200 RDE O Y N Y
Finalisation of Functional No. of days
scorecard by specified delayed from
date scheduled
RDE06300 RDE O date Y Y Y
Improvement in Score
Employee Satisfaction
RDE06301 RDE Score O Y N Y
Implementation of Time Index
Improvement projects
identified in the Position
Report as per schedule
Increase in no. of active Number of
Quality Circles in the new circles
RDE06400 RDE deptt. C N N Y
Achieving Business TQM Score
excellence thru' TQM at
RDE06500 RDE Deptt. level C Y N Y
Preparation of action No. of days
plan based on Position delayed from
report scheduled
RDE06501 RDE O date Y Y Y
Implementation of Time Index
Facilitating funding of No. of days
R&D projects form delayed from
external sources as per scheduled
schedule
Conducting market No. of days
survey for new products delayed from
RDE06700 RDE O date N N N
Vendor development for Number of
RDE06800 RDE new products C vendors N N N
Operating existing No. of runs
processes/ plants for
collection/ assimilation
and analysis of operating
data
Technical support to No. of days
other Units/ Departments delayed from
Planning and No. of days
organization of delayed from
"Standardization scheduled
Programme of BHEL" as
date
per schedule
RDE07100 RDE O N Y N
Review of earlier work No. of days
and preparation of basic delayed from
working guidelines for scheduled
the near future
date
Review of Standards / Number of
Specs and follow up with documents
RDE07300 RDE respect to WGs. O Y N N
respect to Electrical
/Electronics work groups
respect to Metallurgy
RDE07302 RDE workgroup. O N N N
respect to Mechanical
RDE07303 RDE work group O N N N
respect to other work
RDE07304 RDE groups. O N N N
Review of standards Number of
/specs and follow-up documents
RDE07400 RDE with respect to MRCs O Y N N
with respect to electrical
RDE07401 RDE items O N N N
with respect to
RDE07402 RDE metallurgical items O N N N
with respect to
RDE07403 RDE mechanical items O N N N
Tracking changes of No. of days
National/International delayed from
standards, in the areas scheduled
of relevance to BHEL
date
and Preparation of
Agenda and Issue of
MOMs as per schedule
RDE07600 Number of new drafts/ No. of Pages
RDE revisions circulated O Y N N
RDE07700 Number of new No. of Pages
standards/specifications
proposed and discussed
RDE O Y N N
RDE07800 Issue of Corporate No. of Pages
Standards, Specs and
RDE MCCs O Y N N
RDE07900 Identification of new No. of Pages
areas for
standardization,
Unification and taking
follow up action
RDE O Y N N
RDE08000 Preparation and Issue of No. of issues
RDE Standards Bulletin O Y N N
RDE08100 Development of Systems No. of docs
/ Methods as per
RDE schedule O Y N N
RDE08200 Conceptualisation and %comp. of
preparation of IPR Policy target
/ IPM Manual /
Development of Methods
& Systems / Creation of
IPRs
RDE C Y N N
RDE08300 Converting IPR %comp. of
RDE applications to IPRs O target Y N N
RDE08301 Filing of new IPR No. of IPRs
RDE applications O N N N
RDE08400 Meeting the BSC No. of
parameters through paraameters
geneartion of reports on
various data, analysis
and actual
implementation.
RDE O Y N N
RDE08401 Data validation and %comp. of
hosting of IPR target
information on VPN site,
e-conversion of BHEL
patents/abstracts and
hyper linking
RDE O N N N
RDE08402 Shortlisting/ Facilitating %comp. of
& Submission of award traget
entries for Corporate/
Unit level IPR awards
RDE C N N N
RDE08500 MIRs and Exception %comp. of
RDE reports O target Y N N
RDE08600 RDE IPR Protection C %No. of IPRs Y N N
RDE08601 Patent Office Journal No. of issues
RDE Scan O covered N N N
RDE08602 IPR Opposition %comp. of
RDE C target N N N
RDE08603 IPR Infringement %comp. of
RDE C target N N N
RDE08604 Agreements/Payments %comp. of
to Attorneys and related target
agencies in IPR area
RDE O N N N
RDE08700 Information No. of docs
dissemination in the area
RDE of IPM C Y N N
RDE08701 Organising seminars and No. of events
programmes on IPM
RDE O N N N
RDE08800 IPM Bulletin, data No. of Issues
collection/preparation /
RDE editing and issue O Y N N
RDE08900 Deciding Maintainability %comp. of
RDE of IPRs C target Y N N
RDE08901 Obtaining information on No. of docs
Commercialisation /
value addition /
RDE Utilisation of patents O N N N
RDE09000 Patent Intelligence %comp. of
RDE C target Y N N
RDE09001 Product / Area wise %comp. of
RDE Patent Mapping C target N N N
RDE09002 RDE Patent Search C No. of docs N N N
RDE09003 Downloading of patents No. of docs
required during the
process related to IPRs
RDE O N N N
RDE09100 Identification of patents No of product
of relevance in the areas serviced
of interest to BHEL for
RDE buying. C Y N N
RDE09200 Intellectual property No. of reports
RDE assessment C Y N N
RDE09300 Accomplishment of Balanced
targets of Scorecard
Unit/NC/Function/Depart Rating
ment level Balance
(5/4/3/2/1)
Score Card
RDE C Y N N
RDE09400 Technical Finalisation of No. of days
Tenders for procurement delayed from
of New Facilities of scheduled
capital nature.
date
RDE C N Y N
TION KRA MASTER - 2006-07
Suggested Weightage for Source of Data for KRA Remarks
Measurement
category
A B C
Project status
reports submitted
to PMS Deptt. &
L H H TC/PC
M M M Deptt. records
X M M Deptt. records
L M M Deptt. records
Project status
reports submitted
to PMS Deptt. &
L H H TC/PC
Project status
reports submitted
to PMS Deptt. &
L H H TC/PC
Depart- mental
L H H records
Depart- mental
L M H records
Depart- mental
X L H records
Depart- mental
X L H records
Depart- mental
L H H records
Depart- mental
L M H records
Depart- mental
X L H records
Depart- mental
X L H records
Depart- mental
L H H records
Depart- mental
L M H records
Depart- mental
X L H records
Depart- mental
X L H records
Divisional
H M L records
Divisional
H M L records
H M M Deptt. records
Divisional
L M M records
Divisional
L L L records
Divisional
L L M records
Divisional
L M M records
Divisional
L M M records
Departmental
X L M records
H H H Project report
Project status
reports submitted
to PMS Deptt. &
L H H TC/PC
Project status
reports submitted
to PMS Deptt. &
L H H TC/PC
Project status
reports submitted
to PMS Deptt. &
L H H TC/PC
Comml Deptt.
L M H reports
X L L Dept. records
Divisional
X M M records
Divisional
X H H records
Comml Deptt.
L M H reports
X L L Dept. records
Divisional
X M M records
Divisional
X H H records
Comml Deptt.
L M H reports
X L L Dept. records
Divisional
X M M records
Divisional
X H H records
Reports
submitted to
L M H respective units
Divisional
X L L records
Divisional
X M H records
Divisional
X M H records
Divisional
M H H records
Plg & Mgmnt

Services Deptt.
L M M Records
Comml. Deptt.
L M M records
Depart- mental
L H H records
Depart- mental
L M H records
Depart- mental
X L H records
Depart- mental
X L H records
Divisional
H H L records
Divisional
H H L records
Divisional
L M H records
Divisional
L M H records
M H H Comml. Deptt.
Comml. Deptt.
L M M records
Divisional
L M M records
Divisional
L M M records
Departmental
M M M records
X L M Deptt. records
Departmental
X L M records
Records of
L M M Patents deptt.
Divisional
L M M records
Divisional
L L M records
Divisional
L H H records
Divisional
M M H records
L M H
M M M
X M H Project report
Depart- mental
M M H records
Depart- mental
X L M records
Depart- mental
X L M records
Record of
problems
M M H referred
Departmental
L L M records
L L L HR Deptt.
L L L HR Deptt.
Divisional
L M L records
Divisional
L M L records
M M L Deptt. records
Divisional
X L M records
Divisional
M M H records
Record
maintained by
M L L Audit deptt.
Record
maintained by
M L L Audit deptt.
Record
maintained by
M L L individual/ deptt.
Record
maintained by
Unit/Corp.
M L L Finance deptt.
Record
maintained by
Unit Head/Unit
H M L P&D
M X X Survey Report
X M M Project report
M X X Unit QA/QC
H X X Quality Deptt.
Action plan
X M X document
X X M Project report
Departmental
M M L records
Departmental
L M M records
Departmental
L M M records
Departmental
L M M records
Departmental
X M M records
H H H Deptl. Records
M H H Deptl. Records
L L L Deptl. Records
L M H Deptl. Records
L M M Deptl. Records
Rating declared
at year end by
Corporate / Unit
Management
H H H
M M H Deptl. Records
M M M Deptl. Records
L M M Deptl. Records
Rating declared
at year end by
Corporate / Unit
Management
H H X
Departmental
plan and record.
H H H
RDE0970
0
RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0
RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970 RDE0970
0 0 0 0 0 0 0 0
PRODUCTIVITY / MS FUNCTION KRA MAST
KRA Id Function KRA Description KRA Unit of Critical
Type Measurement KRA (Y/N)
MSX00100 MSX Organising Theme based drives/ C Nos. of Y

Suggestors & IMPRESS programmes
Workshops/ Productivity
Competitions/ Award functions
etc
MSX00200 MSX Creation, implementation, C Nos. of Y
operation and refinement of the suggestions
on-line system for registration of registered.
Suggestions
MSX00201 MSX Monitoring the status of O Nos of reports N
suggestions through periodic issued
exception reports, generated as
per schedule.
MSX00202 MSX Processing of Suggestions & O % awarded Y
award payment within specified within specified
Time. time
MSX00300 MSX Creation, implementation, C Nos. of projects Y
operation and refinement of the registered.
on-line system for registration of
Improvement Projects
MSX00301 MSX Monitoring the status of O Nos of reports N
Improvement Projects through issued
periodic exception reports,
generated as per schedule.
MSX00302 MSX Processing and evaluation of O % awarded Y
Improvement projects & award within specified
payment within specified Time. time
MSX00303 MSX Cost reduction thro projects O Total Savings as Y
undertaken in Productivity Thrust % of Budget
Areas viz. Value engineering/ value
Economic Buying/ material
Utilisation/ Energy Conservation/
Scrap Reduction/ War on
Wastage, etc.
MSX00400 MSX Analysis & Feedback on O No. of days Y

Productivity related performance delayed from
parameters within specified time, scheduled date
including timely trend reports.
MSX00500 MSX Shortlisting/ Facilitating & O Targetted Nos. Y
Submission of award entries for of entries
Corporate/ State/ National level
awards viz. Excel/ VRP/ SV/
NPC/ INSSAN etc.
MSX00501 MSX Scanning of opportunities and O Targetted Nos. N
organising Targetted No. of of proposals
Entries
MSX00502 MSX Screening / Refinement and O Days before due N
Submission of Entries date for
submission
MSX00600 MSX Formulate/ Issue & implemention C No. of days Y
of Productivity function related delayed from
policy/ Guidelines viz. Award scheduled date
Scheme for Improvement
Projects.
MSX00601 MSX Development & Issue of C No. of days N
productivity related policy delayed from
guidelines scheduled date
MSX00602 MSX Follow up Implementation of O % Area covered N
productivity related policy
guidelines.
MSX00700 MSX Processing of entries from O No. of days Y
different units, for Excel awards, delayed from
within specified period for function scheduled date
in Nov
MSX00800 MSX Awareness generation to imbibe O Nos of initiatives Y
productivity culture amongst planned
employees
MSX00801 MSX Imparting specialised inputs O Mandays Y
through training programmes/
inter unit exchange
MSX00802 MSX Scanning best practices and C No. of case Y
sharing case-studies. studies hosted
on the
Knowledge
sharing portal
MSX00900 MSX Create a system for capturing the C No. of days Y
savings from PIP's and delayed from
suggestions scheduled date
MSX01000 MSX Preparing a compendium of O No. of days Y
award winners delayed from
scheduled date
MSX01100 MSX Maintaining a knowledge sharing C No. of days Y
portal for Productivity issues delayed from
scheduled date
MSX01200 MSX Creating a web based system to C No. of days Y
track the progress of productivity delayed from
projects scheduled date
MSX01300 MSX Development of new systems/ C No. of days Y
Mgmt. Instruction within specified delayed from
time. scheduled date
MSX01400 MSX System Modifications within O No. of days Y
specified time delayed from
scheduled date
MSX01500 MSX Form Design/ Improvement/ C Number Y
Simplification
MSX01600 MSX Organise Pre-Audit* O % closing of MI N
preparedness review. related NCRs,
raised during
previous Audit.
MSX01601 MSX Auditing targetted number of MIs O % achievement N
by the systems' group of target
MSX01700 MSX Evaluation of 'Works Contract' O No. of WC Y
proposal based on norms & proposals
Target within specfied time evaluated.
MSX01701 MSX Building & Updating database for O No. of days N
evaluation delayed from
scheduled date
MSX01702 MSX Proposal Scrutiny & O No. of days N
Recommendation delayed from
scheduled date
MSX01800 MSX Recommendation for O % Y
Redeployment of manpower to recommendation
deficit area s met
MSX01900 MSX Plan/ Conduct & Finalise studies C No. of days N
for Review/ Development of delayed from
Norms scheduled date
MSX01901 MSX Norms Development IE O No. of days N
delayed from
scheduled date
MSX01902 MSX Revalidation of Time Standards O No. of days N
delayed from
scheduled date
MSX02000 MSX Savings through IE O % achieved / N
studies/scrutiny in areas viz targeted
Indirect material/ Maintenance/
Spares/Tooling etc
MSX02100 MSX Plan/ Conduct & Implement C No. of days Y
Studies for Methods / Systems delayed from
Improvement scheduled date
MSX02200 MSX Post Investment Evaluation of O % evaluations Y
Schemes / Major Capital Items completed wrt
within specified time planned.
MSX02201 MSX Facilitating Improvement in O % improvement N
utilization of critical M/cs achieved
MSX02300 MSX Development/ Approval & O No. of days Y
Implementation of Proposal for delayed from
Relocation of Plant & M/cs / office scheduled date
area.
MSX02301 MSX Developing Alternative layouts O No. of days N
Plant and M/c and office delayed from
scheduled date
MSX02302 MSX Implementation of Approved O No. of days N
Relocation Plan in specified time. delayed from
scheduled date
MSX02400 MSX Recommendation/ Approval for O No. of days Y
disposal of Redundant Plant & delayed from
M/cs scheduled date
MSX02401 MSX Identification of redundant O No. of days N
facilities delayed from
scheduled date
MSX02402 MSX Formulation of proposals for O No. of days N
approval of disposal of redundant delayed from
facilities within specified time scheduled date
MSX02403 MSX Facilitating transfer/ disposal of O No. of days N
surplus/ Condemned Plant & delayed from
M/cs scheduled date
MSX02500 MSX Completion of Special C Time Index N
Assignments as per request
MSX02600 MSX Achievement of 'Unit Level' O Index/ Score N
targets for major improvement
initiatives like '5S' Implementation
MSX02601 MSX Facilitating Implemenation of 5-S- O 100XNos. of N

specific milestones areas covered /
Nos. planned
MSX02602 MSX Audit & Computation of 5-S Index O Number N
in areas covered.
MSX02700 MSX Review of BIS standards ( and O No. of days N
like documents ), as per specified delayed from
time schedule scheduled date
MSX02800 MSX Implementation of Productivity O No. of days Y
Linked Incentive scheme / delayed from
Approval of proposal of Extended scheduled date
hours
MSX02900 MSX Reply to Govt. Audit queries, O % Y
Inspection report paras, Action
MSX03000 MSX Reply/settlement of Internal Audit O % Y

paras within specified time (4
weeks)
MSX03100 MSX Timely inputs to unit/ corporate O Time Index Y

finance for inter-unit re-
MSX03200 MSX Timely inputs to unit/ corporate O Time Index Y
finance for BUDGET/ FLASH/
MIRs etc.
MSX03300 MSX Finalisation of Functional O No. of days Y
scorecard by specified date delayed from
scheduled date
MSX03400 MSX Improvement in Employee O Score Y
Satisfaction Score
MSX03401 MSX Implementation of Improvement C Time Index Y

projects identified in the Position
MSX03500 MSX Increase in no. of active Quality O Number of new N
Circles in the deptt. circles
MSX03600 MSX Achieving Business excellence C TQM Score Y
MSX03601 MSX Preparation of action plan based O No. of days Y
on Position report delayed from
scheduled date
MSX03602 MSX Implementation of Improvement C Time Index Y
MSX03700 MSX Development of Knowledge C No. of days Y
management Portal delayed from
scheduled date
MSX03800 MSX Contributing case studies etc.for C Number N
Knowledge Management Portal
MSX03900 MSX Completion of KM Projects as per C Time Index Y
schedule
MSX04000 MSX Implementation of Special C No. of days N
under IMPRESS as per schedule scheduled date
(Registration No. & other details
of project to be specified in the
boxes provided against the KRA)




MSX04600 MSX Accomplishment of targets of C Balanced Y

Unit/NC/Function/Department Scorecard Rating
level Balance Score Card (5/4/3/2/1)
NCTION KRA MASTER - 2006-07
Special Universal Suggested Source Of Data For KRA Remarks
KRA KRA Weightage for Measurement
(Y/N) (Y/N) category
A B
C
N N H H H Score Card
N N M M H Score Card Manual registration,

On-line system MIR to be switched to on-
line system.
N N L M H As per Plan
Deptt records
N N M M H Deptt. Record / Mgmt.

Instruction
N N M M H Score Card IMPRES

On-line system MIR
Y N L M H On-line system
N N M M H On-line system
N N H H M Score Card
On-line system MIR
Y N H H H As per Plan
Deptt records
N N H H M As per Plan
Deptt records
N N L M H Nomination Proposals
N N M M H Deptt. Record
Y N H H M As per Deptt plan
Y N M H M As per implementation
plan
N N M H M As per implementation
plan
Y N H M M As per plan
Y N H H H Certification by HOD may be deleted in

07-08
Y N L M H Departmental record
Y N H H H On-line record
Y N H H H Certification by HOD may be deleted 07-

08
Y N H M L As per Plan
Y N M H H Departmental record
N N M H H System file
N N M H H Audit report
N N M H H As per plan
N N H M L WC Proposals
Y N L H H As per Plan
Y N H H M As per Plan
N N M H H Redeployment plan
Actual Posting
Y N L H H As per Plan
Y N M H M As per Plan
N N H H M Budget proposals
study Reports
N N M H H Depttal records
N N M H H BSC & MIR 20.2
Y N H M H Proposals
Y N M M H Proposals
Y N M H H Proposals
Y N M M H Proposal records
Y N M M L As per Plan
N N M H M Reports
N N H M M BSC/ Audit Document
N N M H H Departmental plan
N N M H H Audit sheets
Y N M M L Departmental records
Y N M H L Proposal records
N Y M L L Record maintained by Targets to be set as

Audit deptt. follows: 100% cases-
L5; 95-99% cases-
L4;85-94% cases-L3;
75-84% cases-
L2;<75%cases-L1
N Y M L L Record maintained by Targets to be set as

Audit deptt. follows: 100% cases-
L5; 95-99% cases-
L4;85-94% cases-L3;
75-84% cases-
L2;<75%cases-L1
N Y M L L Record maintained by
individual/ deptt.
N Y M L L Record maintained by
Unit/Corp. Finance
deptt.
Y Y H M L Record maintained by
Unit Head/Unit P&D
N Y M X X Survey Report Questionnaire

developed by CQA to
be adopted .
N Y X M M Project report
N Y M X X Unit QA/QC
N Y H X X Quality Deptt.
Y Y X M X Action plan document
N Y X X M Project report
Y Y L M H
N Y M M M Case Document
N Y X M H Project report
Y Y H H H Project report
N N H H X Rating declared at This KRA will be

year end by taken by Head of
Corporate / Unit Unit /Function /
Management Department , if
covered under MAP,
and can be assigned
a weightage upto
100%
INFORMATION

Type
IFX00100 IFX Completion of targeted projects/ applications within specified time O
IFX00101 IFX Identification/ Planning/ Feasibility study & review of targeted projects O
IFX00102 IFX System Analysis & Design of targeted projects O
IFX00103 IFX Coding & Testing of targeted projects O
IFX00104 IFX Master data creation O
IFX00600 IFX Completion of adhoc requirements for system development and review O
Planning/ Feasibility study & review of adhoc requirements for system

IFX00601 IFX development O
System Analysis & Design of adhoc requirements for system
IFX00602 IFX development O
IFX00603 IFX Coding & Testing of adhoc requirements for system development O
IFX00700 IFX Productivity projects undertaken C

IFX00701 IFX Identification & review of targeted improvement projects C
IFX00702 IFX System Analysis & Design of applications under productivity projects C
IFX00703 IFX Coding & Testing of applications under productivity projects C
IFX00800 IFX Implementation of targeted applications O

IFX00801 IFX Planning and review for implementation of targeted applications O
IFX00802 IFX End user training for implementation of targeted applications O
IFX00803 IFX Trial run & go live for implementation of targeted applications O
Conversion of legacy applications to current technology within specified
IFX00900 IFX time C
IFX00901 IFX Migration planning & review of conversion projects C

IFX00902 IFX Integration analysis & redesign of targeted conversion projects C
IFX00903 IFX Coding & Testing of the targeted conversion projects C
IFX01000 IFX Percent completion of targeted documentation as per standards C

IFX01001 IFX Planning and review for documentation of targeted applications O
IFX01002 IFX Issue of User Documentation for targeted applications O
IFX01003 IFX System Documentation for targeted applications O
Reply to Govt. Audit queries/ Inspection report paras/ Action Taken

IFX01100 IFX Reports etc. furnished within specified time (2 weeks) O
IFX01200 IFX Reply/settlement of Internal Audit paras within specified time (4 weeks) O
Timely inputs to unit/corporate finance for inter-unit re-conciliation of
IFX01300 IFX accounts O
IFX01400 IFX Timely inputs to unit/corporate finance for BUDGET/ FLASH/ MIRs etc. O
IFX01500 IFX Review / Audit of implemented IT Systems as per schedule. C
IFX01600 IFX Introduction of new technology within specified time C

IFX01601 IFX Planning for new technology projects & Monitoring C
Scanning / learning & Identification of projects for introduction of new
IFX01602 IFX technology C
IFX01603 IFX Execution of Pilot projects related to new technology C
IFX01700 IFX Asset management of computer hardware and software O

Creation and maintenance of asset database and generation of
IFX01701 IFX downtime reports O
Augmentation of IT facilities including hardware/ software/ networking
IFX01800 IFX and other infrastructure C
IFX01801 IFX Planning/ Budget approvals and review for augmentation of IT facilities O
Preparation of Specifications & Indent generation for targeted
IFX01802 IFX augmentation of IT facilities C
IFX01803 IFX PO / Works Contract Placement for targeted IT facilities O

Procurement and control of IT Consumables & AMC's of existing IT
IFX01900 IFX resources O
IFX01901 IFX Planning/ Budget approvals and review for IT consumables O
IFX01902 IFX Preparation of Specifications & Indent generation for IT consumables C
IFX01903 IFX PO / Works Contract Placement for IT consumables O

Management of IT facilities (Servers/Workstations/ Network
IFX02000 IFX equipment ) O
IFX02001 IFX Planning for Contingency and monitoring of IT facilities C

Improving complaint resolution time through better coordination with
IFX02002 IFX maintenance staff for upkeep of IT facilities O
IFX02003 IFX Reporting of problems & Generation of logs of downtime of IT facilities O

IFX02100 IFX Availability of Application Systems / Databases O
Planning for Contingency and monitoring of application systems and
IFX02101 IFX databases C
Improving complaint resolution time through better coordination with
IFX02102 IFX DBA and system developer O
Reporting of problems & generation of log related to applications and
IFX02103 IFX database O
IFX02200 IFX Improving response time to cater to user complaints O
Periodic review of complaints records and monitoring of critical
IFX02201 IFX complaints O
IFX02202 IFX Recording of complaints and allocation for resolution O

IFX02300 IFX Uptime of power-conditioning/ air-conditioning equipment O
Periodic review of complaints records and monitoring of critical
IFX02301 IFX complaints related to power equipment/ air-conditioning O
Allocation and coordination for resolution of complaints related to
IFX02302 IFX power/ air-conditioning O
Recording and reporting of complaints related to power/ air-
IFX02303 IFX conditioning O
IFX02400 IFX Increase in Internal Customer satisfaction score O
IFX02401 IFX Planning for survey & Corrective actions O
IFX02402 IFX Analysis of internal customer survey results O
IFX02403 IFX conduction of internal customer survey O
IFX02500 IFX Manpower developed in contemporary IT skill set C
IFX02501 IFX Identification of requirements related to skill development C
IFX02502 IFX Planning of skill development programs C
IFX02503 IFX Execution of skill development plan C
IFX02600 IFX Programs conducted for user training at different levels O
IFX02601 IFX Identification of user training requirements & monitoring O
IFX02602 IFX Finalisation of user training program O
IFX02603 IFX Execution of user training programs O
IFX02604 IFX Support to users through Help desk O
IFX02605 IFX Effectiveness analysis of training programs O

IFX02700 IFX Achieving Business excellence thru' TQM at Deptt. level C
IFX02701 IFX Preparation of action plan based on Position report O
IFX02702 IFX Report as per schedule C
Finalisation & issue of IT related policies/ strategic plans & their
IFX02800 IFX implementation C
Formulation of IT related policy guide lines/ plan document & issue
IFX02801 IFX policy document within specified time C
IFX02802 IFX Preparation of action plan for implementation of IT related policies C
Implementation of action plan for IT related policies within specified
IFX02803 IFX time. C
IFX02900 IFX Issue of targeted policy documents within specified time C

IFX02901 IFX Issue of final Policy Documentation C
IFX02902 IFX Draft Document Preparation for IT related policies C
IFX02903 IFX Study of national / international standards C
Projects developed/completed with technology/best practices absorbed
IFX03000 IFX from collaborators/partners C
Develop time bound plan & monitoring of projects related to absorption
IFX03001 IFX of technology/ best practices of collaborator/ partner O
Project monitoring & issue of documents containing assimilated
IFX03002 IFX knowledge of collaborator/ partner within specified time. C
IFX03003 IFX Study of systems & practices of collaborator/ partner C
IFX03100 IFX Identification of business area for IT related business by targetted date. O
IFX03101 IFX Identification of business partner for joint working C
IFX03102 IFX Finalisation of MOU / JV with business partner within a specified time O
IFX03103 IFX Draft MOU/JV Document Preparation O
IFX03200 IFX Business generated from new IT initiatives O
Identification of IT products for joint development and assessment of
IFX03201 IFX market potential C
Issue of technical recommendations and manpower planning for joint
IFX03202 IFX projects with business partners within specified time O
IFX03203 IFX Development of targeted products C
IFX03204 IFX Marketing of targeted products O
Finalisation of Functional scorecard by specified date
IFX03300 IFX O
IFX03400 IFX Increase effectiveness of Quality Circles in the deptt. C
IFX03500 IFX Development of Knowledge management Portal O
IFX03600 IFX Contributing case studies etc.for Knowledge Management Portal C
IFX03700 IFX Completion of KM Projects as per schedule C
IMPRESS as per schedule (Registration No. & other details of project
IFX03800 IFX to be specified in the boxes provided against the KRA) C
Accomplishment of targets of Unit/NC/Function/Department level

IFX04400 IFX Balance Score Card C
Completion of milestones for appointment of Advisory/ Consulting
IFX04500 IFX services for IT initiatives/ Projects C
Finalising the terms of reference and deliverables for Selection and
IFX04501 IFX Appointment of advisor / Consultant C
Preparation of documents and issue of tenders for appointment of
IFX04502 IFX Consultant by specified date C
Finalisation of Contract and issue of appointment order for consultant
IFX04503 IFX by specified date C
Building of systems for Compliance to IT Related Statuatory
IFX04600 IFX Regulations. C
IFX04700 IFX Completion of milestones for availing Advisory/ Consulting services. C
Study and sharing of Reports on key strategic topics with interested
IFX04701 IFX groups. C
IFX04702 IFX Queries raised to advisor and their closing within specified time C
IFX04703 IFX Organizing workshops/conferences with advisor. O
Raising Reports/Action plans based on Queries/Reports/Conferences
IFX04704 IFX with Advisor / consultant within specified time. C
IFX04800 IFX Improvement in Employee Satisfaction Score O
IFX04900 IFX Increase in no. of active Quality Circles in the deptt. O
INFORMATION TECHNOLOGY FUNCTION KRA MASTER - 2006-07

(Y/N) (Y/N) (Y/N) A B C
%Completion with weightages Y N N H

S(%X*Wx) %X=%completion of project X/ Wx=
Weightage of Project X Y N N H
Time Index Y N N M
Time Index Y N N L
Time Index Y N N L
Time Index Y N N M
Time Index Y N N L
Time Index Y N N L
Time Index Y N N M
Time Index Y N N L
Time Index Y N N L
Time Index Y N N M
Time Index Y N N L
Time Index Y N N L
Time Index Y N N M
Time Index Y N N L
Time Index Y N N L
%Completion Y N N H
%Completion= S(%X)/A A=Total number
of applications Targeted %X= % completion of
project X Y N N H
Time Index
Y N N L
Time Index Y N N L
Time Index Y N N L
Total Savings Y N N H
Number N N N H
Time Index N N N L
Time Index N N N L
%Completion with weightages N N N H

S(%X*Wx) %X=%completion of project X Wx=
Weightage of Project X N N N H
Time Index N N N L
Time Index
N N N L

S(%X*Wx) %X=%completion of project X
Wx= Weightage of Project X N N N H
Time Index N N N L
Time Index N N N L
(A-B)*100/A A=Total number of targeted documents
B= Number of documents not issued) N N N M
Time Index N N N M
Time Index N N N M
Time Index N N N L
% Y N Y M
% Y N Y M
Time Index
Y N Y M
Time Index
Y N Y M
Time Index Y N N M
% completion with Weighted average of Targeted
applications N N N H
Time Index N N N H
No of projects identified N N N M
Time Index N N N M
S((A-DT)/A*Wx) A=Total Hrs available DT=Down Time
WX= Weightage factor in % N N N M
Average response Time N N N M

Time Index N N N H
Time Index
N N N M
Time Index
N N N M
% completion with weightages N N N H

Time Index N N N H
Time Index N N N M
Time Index
N N N M
% Uptime with weightages N N N H

S((A-DT)/A*Wx) A=Total Hrs available DT=Down Time
WX= Weightage factor in % N N N H
Complaint resolution time N N N M
Average response time = S RTx / Number of
complaints RTx=Response Time N N N L
% Uptime with weightages N N N H
S((A-DT)/A*Wx) A=Total Hrs available/ DT=Down Time/
WX= Weightage factor in % N N N H
Complaint resolution time N N N L

Average response Time =S RTx / Number of complaints
RTx=Response Time N N N L
Percent of complaints resolved with in specified time N N N H

Average response Time =S RTx / Number of
complaints RTx=Response Time N N N L
Percentage uptime over targeted base value N N N H
Average complaint resolution time N N N L
Average response time N N N L

Score N N N H
Achievement of targeted score N N N H
Time Index N N N M
Time Index N N N M
% Completion of Targeted Training Programs N N N H
No. of days delayed from scheduled date N Y N H
Time Index N N N M
Number of programs conducted. N N N M
No. of days delayed from scheduled date N Y N L
Time Index N N N L
Average response time N N N M
User satisfaction Score N N N L

TQM Score Y N Y H
No. of days delayed from scheduled date Y Y Y X
No. of days delayed from scheduled date
Y Y Y X
% completion with Weighted average of targeted
features implemented. N N N H
N Y N H
Time Index N N N M
Time Index
N N N H
% completion with weighted average of targeted
documents N N N H
Time Index N N N H
Time Index N N N H
Time Index N N N H
% completion with Weighted average of Targeted
projects N N N L
Time Index
N N N H
Time Index
N N N L
Time Index N N N L
N Y N H
Time Index N N N H
Time Index N N N H
Time Index N N N L
Revenue earned Y N N H
Number of products developed during specified time Y N N H

Time Index
Y N N H
Time Index Y N N H
Value of orders received within specified time Y N N H
Y Y N H
Number of projects submitted by quality circles N N N M
No. of days delayed from scheduled date Y Y Y L
Number N N Y M
Time Index Y N Y X
N Y N H
N Y N H
N Y N H
N Y N H
N Y N H
N Y N H
Balanced Scorecard Rating (5/4/3/2/1) Y N N H

Time Index
Y N N H
Y Y N L
Y Y N L
Y Y N L
Y Y N H
Time Index Y N N H
No. of Reports studied and shared. Y N N H

% of Queries closed within specified time. Y N N H
No. of Conferences/Workshops Organized. Y N N L
Y Y N H
Score Y N Y M
Number of new circles Y M
006-07
Suggested Weightage for Source of Data For KRA Remarks

category Measurement
A B C
H H Completion certificate
H L Completion certificate
H M SRS document
M H Completion certificate
L H System log
H M SRS document
L H System log
H M SRS document
L H System log
H M SRS document
L H System log
H M SRS document
L H System log
H M SRS document
L H System log
Completion report /
H H Vetting by finance & user
H L Completion Report
H M SRS document
Record / certificate by
H H user
M L user
H M Training Record
M H user
H L Conversion plan
H M review by Appraiser
M H Test certificate
H M Documentation
H L Manuals issued
M H Documentation
L H Documentation
Targets to be set as follows: 100% cases-L5;
Record maintained by 95-99% cases-L4;85-94% cases-L3; 75-84%
L L Audit deptt. cases-L2;<75%cases-L1
Record maintained by 95-99% cases-L4;85-94% cases-L3; 75-84%
L L Audit deptt. cases-L2;<75%cases-L1
L L individual/ deptt.
L L Unit/Corp. Finance deptt.
H H Records -
Completion certificate and
H H review by Appraiser
H M Milestone dates
M H Report
H H Completion report
H H Complaint log
H H Complaint log
H L Installation certificates
M L Installation certificates
H M Indent dates
PO dates/ Works contract
H M date
Stock record and AMC
H L dates
L L Approval dates
H M Indent dates
PO dates/ Works contract
H M date
H H Review of logs
H L Daily system logs

H H Call sheets
M H Call sheets
H H Reporting system
H L Reporting system
H M Reporting system
M H Reporting system
H H Records
M L Reporting system
L H Reporting system
H H Maintenance of log
L L Records
H M Records
L H Records
M L Survey results
M L Survey results
H L Records
H H Records
H H Training Record
M L Records
H L Records
H H Records
M M Training Record
M L Records
H M Records
M H Records
M H Log
User feedback after
H L training program
X X Quality Deptt.
M X Action plan document
X M Project report
H H Audit by interunit team
M L Policy document
H L Action plan document
H H Audit by inter unit team.
L X Final policy document

L X Milestone dates
L X Milestone dates
L X Milestone dates
M M Completion certificates
M L Project plan document
H M Documents issued
M H Plan document
M L Plan document
M L Plan document
M L Signing of MOU / JV
M H Draft document
M L EVA calculations
M M Documentation
H H Plan document
H H Product Release
M L Actual orders
M L Unit Head/Unit P&D
M M Unit QA/QC
M H
M M
M H Project report
H H Project report
H H Project report
H H Project report
H H Project report
H H Project report
H H Project report
Rating declared at year This KRA will be taken by Head of Unit
end by Corporate / Unit /Function / Department , if covered under MAP,
H X Management and can be assigned a weightage upto 100%
M L Records -
M H Records -
M H Records -
M H Records -
M M Records -
M M Records -
M L Records -
M M Records -
L L Records -
M M Records -
X X Survey Report
X X Unit QA/QC
f
GENERAL MANAGEMENT FUNCTION
KRA ID Function KRA Description KRA Unit of Measurement
TYPE
GMX00100 GMX Achieving the parameters as laid C Balanced Scorecard Rating

down in Balance Score Card (5/4/3/2/1)
GMX00200 GMX Improvement in Internal Customer O ICPS (Internal Customer Perception

satisfaction score Survey) Score
GMX00300 GMX To carry out special assignments C No. of days delayed from scheduled
within specified time date
GMX00400 GMX Number of new initiatives O No. of days delayed from scheduled
conceptualised/ implemented within date
specified time
GMX00500 GMX Improving response to customers & O ICPS (Internal Customer Perception
top management queries Survey) Score
GMX00501 GMX Develop system within specified C No. of days delayed from scheduled
time to ensure quick response to date
queries
GMX00600 GMX Effective Office Management O Appraisers feed back
GMX00601 GMX Maintaining Office records O Appraisers feed back
GMX00602 GMX Administrative support O Appraisers feed back
GMX00603 GMX Planning and execution of special C Appraisers feed back
assignments
GMX00604 GMX Maximising usage of office O Appraisers feed back
automation
GMX00700 GMX Scanning & dissemination of C No. of reports
information related to business
environment including reporting to
top management
GMX00800 GMX Co-ordination with various O Time Index
agencies to ensure on time
availability of materials & inputs
required
GMX00900 GMX Provide support to top O Appraisers feed back
management on policy matters on
new initiatives
GMX01000 GMX Implementation of Computerised C Appraisers feed back
mail management system
GMX01100 GMX Timely compilation of revenue O No. of days delayed from scheduled
budget for approval by Board date
GMX01101 GMX Timely identification of issues for O No. of days delayed from scheduled
Directors/Budget discussions date
GMX01102 GMX Timely consolidation of Unit budget O No. of days delayed from scheduled
date
GMX01103 GMX Final presentation in MCM O No. of days delayed from scheduled
date
GMX01200 GMX Timely submission of physical/ O Time Index
financial turnover reports
GMX01300 GMX Timely submission of Agenda O Time Index
papers for MCM
GMX01400 GMX Finalisation of Balanced Score O No. of days delayed from scheduled
Card (BSC) within specified time. date
GMX01401 GMX Follow-up for timely receipt of O No. of days delayed from scheduled
calculations on BSC from units date
GMX01402 GMX Evaluation and submission of final O No. of days delayed from scheduled
calculation to top management for date
approval in JCM
GMX01500 GMX Timely compilation and analysis O No. of days delayed from scheduled
before submission of flash results date
to Board
GMX01600 GMX Physical assessment/ through C Time Index
visits/ of status of manufacturing for
identifying constraints/ critical
issues for achieving year end
budget
GMX01601 GMX Designing a system within specified C No. of days delayed from scheduled
time for assessing visit date
effectiveness
GMX01602 GMX Evaluation of each visit O As per format
GMX01700 GMX Timely organising half yearly O No. of days delayed from scheduled
review of operation for assessment date
of year end turnover
GMX01701 GMX Finalisation of schedule O No. of days delayed from scheduled
date
GMX01702 GMX Submission of agenda paper with O No. of days delayed from scheduled
issues and issue of minutes date
GMX01703 GMX Assessment of year end turnover C %age Variance over LE
GMX01800 GMX Timely submission of reports to O Time Index
Board/ Govt.
GMX01900 GMX Designing and implementation of a C No. of days delayed from scheduled
system for hosting MC/MIR date
information through web
GMX02000 GMX FORMULATION OF ANNUAL O No. of days delayed from scheduled
PLAN FOR SUBMISSION TO date
GOVT. FOR THEIR APPROVAL
WITHIN SPECIFIED SCHEDULE
GMX02100 GMX TIMELY COMPLETION OF O No. of days delayed from scheduled
ANNUAL PLAN date
GMX02101 GMX EVOLVE CORPORATE GUIDE- O No. of days delayed from scheduled
LINES BY SCHEDULED DATE date
SPECIFYING THRUST AREAS
FOR INVESTMENT
GMX02102 GMX SUBMISSION OF ANNUAL PLAN O Time Index
BY UNITS/ ORGANISE CAPITAL
BUDGET DISCUSSIONS WITH
CORPORATE TEAM /
PRESENTATION TO DIRECTORS
AS PER PLAN.
GMX02103 GMX TIMELY COLLECTION OF DATA O No. of days delayed from scheduled
& RECOMMENDATION OF date
VARIOUS CORP. AGENCIES
GMX02104 GMX ANNUAL PLAN CONSOLIDATION O No. of days delayed from scheduled
& SUBMISSION. APPROVAL OF date
CMD / BOARD WITHIN
SPECIFIED TIME
GMX02105 GMX COMMUNICATION TO UNITS O No. of days delayed from scheduled
WITHIN SPECIFIED TIME date
GMX02200 GMX APPRAISAL & APPROVAL OF O Time Index
CAPITAL INVESTMENT
PROPOSALS >5 CRORES/
IDENTIFIED IN ANNUAL PLAN
GMX02201 GMX INITIATION OF INTERACTION O Time Index
WITH UNITS IN FREEZING
FACILITIES/ BROAD
SPECIFICATIONS & FINALISING
PROPOSALS (>5 CRORES)
GMX02202 GMX APPRAISAL & OBSERVATIONS O Time Index
ON DRAFT PROPOSALS (>5
CRORES)
GMX02203 GMX RECEIPT OF FINAL PROPOSALS O Time Index
(>5 CRORES) AS PER CAPITAL
BUDGET MANUAL AND
PROCESSING FOR APPROVAL
BY CMD / BOARD
GMX02204 GMX COORDINATE FOR TIMELY O Time Index
COMPLETION OF APPROVED
CAPITAL SCHEMES / ITEMS
GMX02300 GMX APPRAISAL & APPROVAL O Time Index
CAPITAL INVESTMENT
PROPOSALS <5 CRORES/
IDENTIFIED IN ANNUAL PLAN
GMX02301 GMX APPRAISAL & OBSERVATIONS O Time Index
ON DRAFT PROPOSALS (<5
CRORES)
GMX02302 GMX RECEIPT OF FINAL PROPOSALS O Time Index
(<5 CRORES) AS PER CAPITAL
BUDGET MANUAL AND
PROCESSING FOR APPROVAL
BY CMD & COMMUNICATION TO
UNITS
GMX02400 GMX TIMELY FINALISATION OF O No. of days delayed from scheduled
FACILITIES FOR FORMULATION date
& APPROVAL OF
RECONDITIONING &
RETROFITTING BUDGET OF
UNITS
GMX02500 GMX FOLLOW-UP FOR TIMELY O Time Index

COMPLETION OF AGREED
MILESTONES FOR MOU
SCHEMES
GMX02600 GMX Monitoring physical / financial O Time Index
progress of implementation of
Capital Schemes & status reporting
to MCM/ Board/ Govt.
GMX02700 GMX Timely compilation & analysis of O Time Index
Annual Flash & actual results on
Capital Investment before
submitting to Management / Board
GMX02800 GMX Technology Scanning & C Time Index
dissemination. Organise /
preparation of presentations.
GMX02900 GMX To carry out special assignments C Time Index
within specified time-3rd repeat
GMX03000 GMX To carry out special assignments C Time Index
within specified time-4th repeat
GMX03100 GMX ON RECONDITIONING OF P&M; O Time Index
TIMELY RECEIPT OF MIR /
CONSOLIDATION. PROGRESS /
STATUS REPORTING TO MCM
GMX03200 GMX OPTIMUM UTILISATION OF O Time Index
CRITICAL MACHINE TOOLS
GMX03201 GMX TIMELY RECEIPT OF MIR/ O Time Index

CONSOLIDATION/ DOWNTIME
ANALYSIS & REPORTING TO
MCM
GMX03202 GMX IDENTIFY MACHINES HAVING O Time Index
UTILISATION <50%/ REPORTING
IN MCM FOR DISCUSSIONS ON
INTER UNIT LOAD SHARING
GMX03203 GMX UPDATION OF DIRECTORY OF O No. of days delayed from scheduled
CNC MACHINES IN BHEL WITHIN date
SPECIFIED TIME
GMX03300 GMX TIMELY APPROVAL FOR O No. of days delayed from scheduled
DISPOSAL OF SURPLUS ITEMS date
OF P&M AFTER EXPLORING
THEIR ALTERNATE USE IN BHEL
/ PSUs
GMX03400 GMX IMPLEMENTATION OF OEE ON C Time Index
CRITICAL MACHINES
GMX03401 GMX CREATING AWARENES IN UNITS O Time Index
THRU' WORKSHOPS
GMX03402 GMX IDENTIFICATION OF MACHINES O Time Index
& EVOLVING METHODOLOGY
FOR IMPLEMENTATION
GMX03403 GMX ENSURE IMPLEMENTATION BY O Time Index
UNITS
GMX03500 GMX ORGANISE INTER UNIT MEET C No. of days delayed from scheduled
ON MANUFACTURING date
TECHNOLOGY FOR
EXPERIENCE SHARING BY
SPECIFIED DATE
GMX03600 GMX Reply to Govt. Audit queries/ O %
Taken Reports etc. furnished within
GMX03700 GMX Reply/settlement of Internal Audit O %
paras within specified time (4
weeks)
GMX03800 GMX Timely inputs to unit/corporate O Time Index
GMX03900 GMX Timely inputs to unit/corporate O Time Index
finance for BUDGET/FLASH/MIRs
etc.
GMX04000 GMX Finalisation of Functional scorecard O No. of days delayed from scheduled
by specified date date
GMX04100 GMX Improvement in Employee O Score
Satisfaction Score
GMX04101 GMX Implementation of Improvement O Time Index
GMX04200 GMX Increase in no. of active Quality O Number of new circles
Circles in the deptt.
GMX04300 GMX Achieving Business excellence C TQM Score
GMX04301 GMX Preparation of action plan based O No. of days delayed from scheduled
on Position report date
GMX04302 GMX Implementation of Improvement C Time Index
GMX04400 GMX Development of Knowledge C No. of days delayed from scheduled
management Portal date
GMX04500 GMX Contributing case studies etc.for C Number
GMX04600 GMX Completion of KM Projects as per C Time Index
schedule
GMX04700 GMX Implementation of Special C No. of days delayed from scheduled
Improvement Projects taken under date
IMPRESS as per schedule
(Registration No. & other details of
project to be specified in the boxes





GMX05300 GMX Review and Finalisation of Unit/ O Time Index

functional Balanced scorecards
GMX05301 GMX Finalisation of Unit level Balanced O Time Index
scorecards in consultation with the
Corporate functions and Business
sectors by a specified date
GMX05302 GMX Finalisation of Balanced scorecards O Time Index

of Corporate functions/ Unit
NC's/Functions/ departments in line
with Strategy map by a specified
date
GMX05303 GMX Finalisation of Calculation of O No. of days delayed from scheduled
Stretch in the Unit/ NC/ functional/ date
departmental Scorecards by
specified date.
GMX05400 GMX Development and implementation C No. of days delayed from scheduled
of R&D Management System date
GMX05500 GMX Development of system for C No. of days delayed from scheduled
interaction with academic and date
research institutions
GMX05600 GMX Timely evaluation of excel award O No. of days delayed from scheduled
proposals. date
GMX05700 GMX Formulation and finalisation of O No. of days delayed from scheduled
MOU Criterion related to date
engineering and R&D
GMX05800 GMX Appraisal and approval of R&D O Time Index
projects(> Rs10 lakhs) identified in
various Product Committees.
GMX05900 GMX Creation of database of BHEL O No. of days delayed from scheduled
executives visiting abroad for date
attending Conference/Paper
Presentation/Training/Pre-despatch
Inspection etc.
GMX06000 GMX Dev. of PC based system by C No. of days delayed from scheduled
specified date for on-line date
scheduling of appointments,
meetings, tours, tasks using
Microsoft Outlook
GMX06100 GMX Completion of KM roadmap for C No. of days delayed from scheduled
manufacturing areas by specified date
date
GMX06200 GMX Improvement in functioning of O %variance from calendar date
product and technical committees. planned at year beginning.
GMX06300 GMX Approval of PIRs within specified O % of approvals obtained within
time. specified time.
GMX06400 GMX Ensuring timely disposal of legal O % of cases disposed off within
issues, vigilance & disciplinary specified time
matters requiring CMD approval
GMX06401 GMX Analyze, discuss & prepare O Appraiser feedback
recommendations on legal issues
GMX06500 GMX To design and implement a system C No. of days delayed from scheduled
to capture and retrieve information date
related to environmental changes
impacting BHEL for quick reference
by top management.
GMX06600 GMX Preparing the background material O %satisfaction of Appraiser

and inputs for meetings and
presentations with customers and
VIPs.
GMX06601 GMX Arranging and verification of data/ O %satisfaction of Appraiser
status/ drafts/ technical info etc.
from concerned departments
GMX06700 GMX Providing technical assistance to O %satisfaction of Appraiser
top management on Commercial
and Technical matters.
GMX06800 GMX Providing inputs to CMD / Directors O % satisfaction of appraiser
for discussions in fora like FICCI,
CII, ASSOCHAM & various
Committees to present BHEL view
point.
GMX06900 GMX Analysis of Operations monitoring O % satisfaction of appraiser
reports of various units and
suggest corrective measures for
timely intervention of the top
management.
GMX06901 GMX Analysis of DO letters, apprise O Time Index
exceptions
GMX07000 GMX Designing a system for tracking C %redressal
and redressal of customer/ other
complaints received at the level of
CMD / Director (as applicable).
GMX07001 GMX Implementation and use of the O %resolution
system for quick disposal of
complaints.
GMX07002 GMX Periodic review and follow up and O Time Index
putting up exception reports to
meet the commitments made at
CMD / Director level.
GMX07003 GMX Put up exception report to CMD O %resolution
GMX07100 GMX Periodic review of small units by O Time Index
Review Committee of Small Units
(RCSU)
EMENT FUNCTION KRA MASTER - 2006-07
Critical Special Universal Suggested Weightage for Source of Data for
KRA KRA KRA category Measurement
(Y/N) (Y/N) (Y/N) A B C
Y N N H X X Rating declared at
year end by
Corporate / Unit
Management
N N N H X X Internal Customers
Y Y N H X X
Y Y N H X X Record
Y N N H H H Internal Customers
N Y N H H H Measured Data
N N N H H H Assesment Data
N N N M M M Assesment Data
N N N H H H Report generated
Y N N M M M Milestone Dates
N N N H M L Assesment Data
N N N H H H Assesment Data
Y Y N H H X Report
Y Y N H H X Report
N Y N H H X Report
N Y N H H X Report
N N N M M X Report
N N N H H X Report
Y Y N H H X Report
N Y N H H X Report
N Y N H H X Report
Y Y N H H X Report
Y N N H H X Milestone
Y Y N H H X Milestone
N N N H H X Visit
Y Y N H H X
N Y N H H X
N Y N H H X Milestone
Y N N H H X LE
N N N H H X Report
Y Y N H H X Milestone
N Y N M H X Milestone Dates
Y Y N H H X Milestone Dates
N Y N H H X Milestone Dates
Y N N X H X Milestone Dates
N Y N X H X Milestone Dates
N Y N M H X Within 1 week of
approval
Y N N H H X Milestone Dates
N N N M H X Milestone Dates
N N N L H X Milestone Dates
Y N N H H X As per Milestone
N N N L M X Milestone Dates
N N N H H X Milestone Dates
N N N L H X Milestone Dates
Y N N H H X Milestone Dates
N Y N H H X Milestone Dates
Y N N H H X AS PER MOU
SCHEDULE
N N N M H X 1 WEEK PRIOR TO
MCM
N N N H H X 1 WEEK PRIOR TO
MCM
N N N M H X 1 WEEK PRIOR TO
MCM
Y N N M H X 1 WEEK PRIOR TO
MCM
Y Y N M H X ANNUAL
N Y N H H X ANNUAL (as per

Corp. Proce-dure)
Y N N H H X 20% M/Cs.
Y N Y M L L Record maintained by
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Y Y Y H M L Record maintained by
Unit Head/Unit P&D
Y N Y M X X Survey Report
Y N Y X M M Project report
N N Y M X X Unit QA/QC
Y N Y H X X Quality Deptt.
Y Y Y X M X Action plan document
Y N Y X X M Project report
Y Y Y L M H
N N Y M M M
Y N Y X M H Project report
N Y N H H H Project report
Y N N H M M Records
Y N N H M L Records
Y N N H M L Records
Y Y N H M L Records
Y Y N H H H Departmental records
Y Y N M M M Departmental records
N Y N M M M As per BHEL Plan
N Y N M L L CEPD records
Y N N H M L CEPD
records/identified
milestones for approval
process
N Y N M M L Departmental record.
N Y N L L L Department record.
N Y N M L L Roadmap report of mfg

units.
N N N M M L Records of meetings
held.
N N N M M L Records of approval
date.
N N N M M M Assessment data
N N N L L L Assessment data
N Y N M L L records
N N N M M L Appraisers feedback
N N N M M L Appraisers feedback
N N N H M L Appraisers feedback
N N N M M M Appraisers feedback
N N N H M L Appraiser feedback
N N N M M L Milestone dates
N N N H M M Records
N N N H M L Milestone dates
N N N H M L Milestone dates
N N N M M L records.
N N N H H H Generations of
Minutes of Meeting.
KRA Remarks
This KRA will be taken by

Head of Unit /Function /
Department , if covered under
MAP, and can be assigned a
weightage upto 100%
Targets to be set as follows: 100% cases-L5; 95-99% cases-L4;85-94% cases-L3; 75-84% cases-L2;<75%cases-L1
Targets to be set as follows: 100% cases-L5; 95-99% cases-L4;85-94% cases-L3; 75-84% cases-L2;<75%cases-L1
Questionnaire developed by CQA to be adopted .

nil
nil
nil
nil
Uniform company wide guidelines will be developed which will simplify taking up joint R&D projects with academic and researc
-
-
-
Units to be reviewed by CMD by exception.
L2;<75%cases-L1
L2;<75%cases-L1
s with academic and research institutions
QUALITY FUNCTION KRA MASTER
KRA id Function KRA Description KRA Unit of Critical Special
Type Measurement KRA KRA
(Y/N) (Y/N)
QAX00100 QAX Timely disposition of Product O % Cleared as Y N

NCRs/ SDRs as per Department per norms
Plan/Procedure
QAX00200 QAX First time clearance in O % requests Y N

Inspection/Testing by Third cleared in first
Party Inspection Agency/ time
Customer
QAX00300 QAX Timely inspection/testing during O % Cleared as Y N
inprocess/ final stages of per norms
Manufactured/ BoI's
QAX00400 QAX Timely issue of Inspection/ O % Cleared as Y N
Testing Reports for per norms
manufactured/ BoI's
QAX00500 QAX Reduction in time taken to clear C % based on N
inspection/ calibration/ testing previous year
requisitions through
improvement in planning
process.
QAX00600 QAX Improvement in time taken to C % based on N
submit quality documentation/ previous year
Inspection reports/ Log sheets
etc.
QAX00700 QAX Improvement in number of C % over N

stages for Self inspection previous year
(checked by task performer)
QAX00701 QAX Identification of new self O % as per plan N
inspection stages to be
introduced.
QAX00702 QAX Training & Qualification of task C % Eligible Task N
performers of identified stages. Performers
trained
QAX00703 QAX Development and C Date N

implementation of training
and qualification modules for
task performers of identified
stages.
QAX00704 QAX Pilot Implementation of self O % as per plan N
inspection by qualified task
performer
QAX00705 QAX Surveillance of self-inspection O % as per plan N
stages as per plan
QAX00800 QAX Coordination with Statutory O % Cleared as N
/Customer agencies for per norms
necessary clearance as per
schedule
QAX00900 QAX Review of Risk/ Hazard C % reviewed as Y N
Analysis to establish safety per plan
standards during inspection
and testing
QAX01000 QAX Compliance to safety O % compliance Y N
standards during
inspection/testing
QAX01100 QAX Planning/ organising/ O Time Index Y N
monitoring timely inspection
of BOIs
QAX01200 QAX Measuring instruments O % calibrated Y N
calibrated in time as per within specified
department plan/procedure time
QAX01300 QAX Calibration of Non BHEL O % calibrated N

instruments/ gauges within within specified
specified time time
QAX01400 QAX Interlab Testing/ Proficiency C z value/ En N
Testing as per schedule Value
QAX01500 QAX Procurement of equipment / O % as per plan N
consumables
QAX01600 QAX Development of systems to C No. of days Y
assess uncertainty of delayed from
measurement during scheduled date
calibration and testing
QAX01700 QAX Evaluation of uncertainty of O % of identified N
identified measurements/ measurement
calibration and testing s
QAX01800 QAX Generation of external O Rs. Lakhs N

business from
Lab/Testing/Caliberation
facilities
QAX01900 QAX Timely disposition of SARs/ O % Cleared as Y N
CARs/ SFRs/ SSARs as per per norms
Department Plan/Procedure
QAX02000 QAX Product/Milestone/Process audit O % Agreed Y N
as per plan (Inter Unit/ In-house/ improvement
Vendor/ Site/ Subcontractor opportunities to
etc.) identified
QAX02100 QAX Organising System audit C Timely closure Y N
(Intra/Inter Unit/Divn.) to bring of System
out improvement at Unit/Divn. NCRs ensuring
Levels CA/PA
QAX02200 QAX Participation in System audit as O % participated Y N

per plan to plan
QAX02300 QAX Improvement in number of O % over Y N
"Active" Quality Circles. previous year
QAX02400 QAX Organising/ undertaking Quality O Time Index N
Circle related activities including
QC Convention
QAX02500 QAX Release of Quality O % released as Y N
documentation (eg: Vendor list/ per plan
Type Test reports/ Procedures
QP/FQP etc.) with due customer
approval (if required) within
specified time.
QAX02600 QAX Development of identified C No. of days Y

quality systems and delayed from
documentation within specified scheduled date
time as per plan
QAX02700 QAX Development of System to C No. of days Y
measure effectiveness of Third delayed from
Party Inspection Agencies scheduled date
QAX02800 QAX Achieving New Quality C No. of days Y
accreditations/ certificates and delayed from
awards. scheduled date
QAX02900 QAX Development of New C % completed N
measurement techniques as per plan
including automation /
Testing procedures/
standards/ processes, as per
plan
QAX03000 QAX Computerization of identified C Time Index N

projects / Systems as per plan
QAX03001 QAX Development of System C No. of days Y
delayed from
QAX03002 QAX Pilot implementation of C scheduled
No. of daysdate Y
computerisation delayed from
scheduled date
QAX03003 QAX Institutionalisation of C No. of days Y
computerised system as per delayed from
plan scheduled date
QAX03100 QAX Development of System to C Time Index N
measure Quality Index of
products/processes (Eg. QTM)
QAX03101 QAX Study of Systems in practice at C No. of days Y

other places as per plan delayed from
scheduled date
QAX03102 QAX System Design and C Time Index N
development including
computerisation as per
milestones/plan
QAX03103 QAX Pilot Implementation and course C No. of days Y
correction of System delayed from
scheduled date
QAX03104 QAX Institutionalisation of the system O No. of days Y
as per plan delayed from
scheduled date
QAX03105 QAX Development of quality systems C % completed Y N
in line with ISO 9001 as per plan
requirements as per plan
QAX03200 QAX Development of Knowledge C No. of days Y Y
scheduled date
QAX03300 QAX Contributing case studies etc.for C Number N
QAX03400 QAX Completion of KM Projects as C Time Index Y N

per schedule
QAX03500 QAX Timely disposition of (Quality O % as per norms Y N
function related attributes) of
Customer Complaints as per
Department Plan/Procedure
QAX03600 QAX Investigation of Customer O % Issues N
Complaints/ Customer related resolved and
Quality Issues assigned to remedial
individual/ individual as part of a measures
team. implemented
QAX03700 QAX Improvement of Internal (Intra C % Improvement N
Unit/ Division) Customer in Internal
Perception score related to Customer
Quality Function Satisfaction
Score
QAX03701 QAX Analysis of feedback of O No. of days Y
Internal Customer Perception delayed from
Survey (ICPS) scheduled date
QAX03702 QAX Develop time-bound plans for C No. of days Y
corrective/ preventive actions delayed from
scheduled date
QAX03703 QAX Implementation of action O % of planned N
plans actions
implemented
QAX03800 QAX Quality function personnel C % trained to N
(NDT/ Auditors etc) trained and total planned
certified/ recertified as per plan.
QAX03900 QAX Improvement in systems and C % based on Y N
processes to reduce product previous year
nonconformances like MDRs,
SARs, CARs, SDRs & SSARs
QAX03901 QAX Development of system for data C No. of days Y Y

capturing/ root cause analysis delayed from
and identification of scheduled date
corrective/preventive actions
QAX03902 QAX Data Compilation as per plan O No. of days Y Y
delayed from
scheduled date
QAX03903 QAX Root Cause Analysis of C % NCRs Y N
nonconformities raised during covered
identified period.
QAX03904 QAX Develop time-bound plans for C % root causes Y N
corrective/ preventive actions covered
covering identified Root Causes
of product NCRs
QAX03905 QAX Monitor Implementation of O % of planned Y N
action plans to reduce actions
nonconformities implemented
QAX03906 QAX Effectiveness of action plans to O % of repeat Y N
reduce product non- NCRs
conformances attributed to attributed to
Quality Function. Quality
Function
QAX04000 QAX Improvement in systems and C % based on Y N
processes to reduce Cost of previous year
rework/ rejection
QAX04001 QAX Development of system for data C No. of days Y Y
capturing of the cost of rework delayed from
and rejection scheduled date
QAX04002 QAX Develop time-bound plans for C No. of days Y Y

corrective/ preventive actions delayed from
through Root Cause Analysis of scheduled date
rework/rejection
QAX04003 QAX Implementation of action plans O No. of days Y Y
to reduce cost of delayed from
rework/rejection scheduled date
QAX04100 QAX Improvement in systems and C % reduction Y N
processes to reduce based on
customer complaints previous year
attributed to Quality Function
QAX04101 QAX Data Compilation of Customer O No. of days Y Y

Complaints as per plan delayed from
scheduled date
QAX04102 QAX Root Cause Analysis of C % Customer Y N

Customer Complaints complaints
covered
QAX04103 QAX Develop time bound plan for C % root causes Y N

Corrective and Preventive covered
actions covering identified root
causes.
QAX04104 QAX Implementation of action plans O % of planned Y N
to reduce Quality function actions
related Customer Complaints implemented
QAX04200 QAX Improvement in Quality Index C % based on QI N
(QI) of identified processes of at the
Quality function (QTM level). beginning of
year after
including new
characteristics
QAX04201 QAX Analysis of Quality Index data to O No. of days Y

identify potential areas for delayed from
improvement as per plan scheduled date
QAX04202 QAX Develop time bound plan for O No. of days Y
bringing improvement in delayed from
identified areas of Quality Index scheduled date
QAX04203 QAX Implementation of action plan C % implemented N
for improving Quality Index as per plan
QAX04300 QAX Implementation of Special C % Implemented Y

Improvement Projects taken to identified
schedule (Registration No. &
against the KRA)
QAX04400 QAX Implementation of Special C No. of days Y
against the KRA)

against the KRA)

against the KRA)

against the KRA)

against the KRA)
QAX04900 QAX Process/Product improvements C Time Index

through SQC/Six Sigma
Projects (as indicated in action
plan)
QAX05000 QAX Process/Product improvements C Time Index Y
through FMEA/ QFD Projects
(as indicated in action plan)
QAX05100 QAX Improvements through C Time Index Y
implementation of 5S in Quality
function
QAX05200 QAX Process/Product improvements C Number of
through Benchmarking projects processes/
products
QAX05201 QAX Collect and document best C No. of days Y
practices delayed from
scheduled date
QAX05202 QAX Gap analysis of identified O Time Index
processes w.r.t. best practices
QAX05203 QAX Development of time-bound C Time Index
action plans for improvement
QAX05204 QAX Implementation of action plans O % of planned
actions
implemented
QAX05300 QAX Organising management O %issues Y
reviews for review and implemented to
resolution of issues identified
QAX05400 QAX Organising Annual TQ C % completed
assessment to bring out as per
improvements at Units/ schedule
Divisions as per schedule
QAX05500 QAX Achieving Business Excellence C TQ Score Y
through improvement in Key
Business Processes
QAX05501 QAX Preparation of Action plan C No. of days Y Y
based on TQ Feedback report delayed from
and other initiatives scheduled date
QAX05502 QAX Review and monitoring of action O % of planned Y
plans actions
implemented
QAX05503 QAX Preparation of Position report O No. of days Y Y
delayed from
scheduled date
QAX05504 QAX Dissemination of Position report O No. of days Y Y
and preparation for site visit as delayed from
per schedule scheduled date
QAX05600 QAX Development of modules for C No. of days Y
bringing TQ Culture/ improving delayed from
TQ Status scheduled date
QAX05700 QAX Publication of journals/Technical O No. of days Y
reports/MIR s delayed from
scheduled date
QAX05800 QAX Number of Papers C Number of
presented/published in Papers
National/International
Seminars/Journals
QAX05900 QAX Enhancing maturity Level of C % Systems
Quality Systems improved
QAX05901 QAX Identify critical systems O Number of
impacting on business results/ Systems
customer satisfaction
QAX05902 QAX Gap analysis of identified O Time Index
critical systems through
review of adequacy and
compliance
QAX05903 QAX Development of time-bound C Time Index
action plans for improvement
QAX05904 QAX Implementation of action O % of planned

plans actions
implemented
QAX06000 QAX Vendor development/ O % completed
assessment as per requests as per
schedule
QAX06100 QAX Support to other O % completed
departments/site on specialised as per
services (Eg: RLA/ Site support/ schedule
Testing/ IT/ Tenders etc) as per
schedule.
QAX06200 QAX Uptime (Availability) of testing O % Availability Y
equipment/ Instrument and
guages (including master
gauges)
QAX06300 QAX Enhancement of capability of C % completed
identified measurement/ as per plan
testing/ calibration
facilities/processes
QAX06400 QAX Outsourcing identified Services O No. of days Y
(Example: Third Party delayed from
Inspection agencies/ Service scheduled date
providers like Agency for
undertaking Customer
Satisfaction Survey etc.) as per
schedule
QAX06401 QAX Preparation of tender O No. of days Y

specification as per schedule delayed from
scheduled date
QAX06402 QAX Techno-commercial evaluation O No. of days Y
of offers as per schedule delayed from
scheduled date
QAX06500 QAX Implementation of CTQs/Special O % Implemented Y
Contract requirements to identified
QAX06600 QAX Updation of O % completed

database/Information (like as per plan
PERT/ Intranet sites etc.) in
System
QAX06700 QAX Identification/incorporation of O No. of Y
CTQs/Special Contract Exceptions
requirements in documents
like work instructions, check
lists, quality plans, purchase
documents etc.
QAX06800 QAX Monitoring Performance of O Performance

Service Provider(Third Party Index =
Inspection Agencies appointed 0.3(Time Index)
by BHEL and other service +0.7 (No.of
providers/ sub-contractors errors/No. of
QAX06900 QAX Increase in no. of active Quality C Number of new
QAX07000 QAX Enhance Skill/Awareness on C Number Y

Quality/BE initiatives
QAX07001 QAX Identification of Needs O No. of days Y Y
delayed from
scheduled date
QAX07002 QAX Development of Training C No. of days Y Y
Modules delayed from
scheduled date
QAX07003 QAX Organise training programmes O Number Y
QAX07004 QAX Facilitate Improvement O Number Y

initiatives/activities
QAX07100 QAX Reply to Govt. Audit queries/ O % Y N
QAX07200 QAX Reply/settlement of Internal O % Y N
Audit paras within specified time
(4 weeks)
QAX07300 QAX Timely inputs to unit/corporate O Time Index Y N
QAX07400 QAX Timely inputs to unit/corporate O Time Index Y N
finance for
QAX07500 QAX Finalisation of Functional O No. of days Y Y
scheduled date
QAX07600 QAX Improvement in Employee O Score Y N
Satisfaction Score
QAX07700 QAX Implementation of Improvement O Time Index Y N
QAX07800 QAX Achieving Business excellence C TQM Score Y N

QAX07900 QAX Preparation of action plan based O No. of days Y Y
scheduled date
QAX08000 QAX Implementation of Improvement C Time Index Y N
QAX08100 QAX Accomplishment of targets of C Balanced Y N

Unit/NC/Function/Department Scorecard
level Balance Score Card Rating
(5/4/3/2/1)
UNCTION KRA MASTER - 2006-07
Universal Suggested Weightage Source of Data For KRA Remarks
KRA for category Measurement
(Y/N) A B
C
N X L L MIR/ Computer generated 1. Department Plan/ Procedure to be
Database prepaared (if not available) reflecting period
of disposition.
2. NCRs for Mfg. Units/ Engg. Centres and
SDRs for Power Sector Regions.
3. Not applicable to Corporate Quality
N L L M Reports of QC/Labs
N L L M Process Sheets/ Department plan/ Procedure to be prepared

Inspection requests (if not available) reflecting period required
for undertaking inspection/ testing.
N L L M Inspection Reports/ Department plan/ Procedure to be prepared
Register (if not available) reflecting period required
for issue of reports.
N L L M Data log
N X L M Data log
N M M M Data log
N L L X List of stages Schedule to be prepared by the

department.
N X M M Test Records
N M H H
N X M M Pilot Implementation
Records
N X L L Surveillance Report
N X L M Reports/ Feedback Schedule to be prepared by the

department.
N X M H Safety Reports
N X L M Safety Audits
N H H H Planning Schedule
N X L M Data log of labs 1. Department plan/ Procedure to be

prepared (if not available) reflecting
category-wise period required for
undertaking calibration
N X L M Requests received
N M M M Test Report Target to be based on Z value or En Value

as applicable
N L L L MIRs/Budget report Schedule to be prepared by the
department.
N L M H Lab Systems
N L M H Lab Reports
N M M X Lab Reports
N X L L MIR/ Computer generated 1. Department Plan/ Procedure to be

of disposition.
2. SFRs/ SSARs and SARs wherever
applicable for PS-Regions. 3.
Not applicable to Corporate Quality
N M M M Audit reports Effectiveness of audit is measured by
agreed improvements by the auditee.
Targets could be for example like: 100%/
90%/ 80%/ 70% etc.
N M M X Audit reports 1. It is the responsibility of auditor
department for timely closure of system
NCRs through follow-up with auditee
departments.
2. Standard time for closure of NCRs to be
given in DPs (if not existing)
N M M M Audit reports Not applicable to Corporate Quality
N M M H Quality Circle data Not applicable to Corporate Quality
N L L M Quality Circle Reports Schedule to be prepared by the

department.
N X L L Database/ MIRs Schedule to be prepared by the

department.
N M M X List of identified systems Schedule to be prepared by the

department.
N H H X List of identified systems Applicable where isnpection activity is

outsourced
N M M X Department Plan and Schedule to be prepared by the

accreditations department.
N L M H Department Plan and Schedule to be prepared by the

Reports department.
N L M M MIR/Reports Schedule to be prepared by the department
N X M X Action plan & report
N X L M Validation report
N L X X List of areas planned
N H H X Project completion Report 1. Milestone Schedule to be prepared by

the department.
N M M X Study Report Not applicable to Corporate Quality
N X M M Reports Not applicable to Corporate Quality
N X M M Implementation Records Not applicable to Corporate Quality
N X L L System Documentation Not applicable to Corporate Quality
N H H X Department Plan All corporate functions
Y L M H
Y M M M
X M M MIR/ Computer generated 1. Department Plan/ Procedure to be

of disposition.
H H X Investigation Reports
M M M Internal Customer Department to measure internal Customer

Satisfaction Score Satisfaction Score/ if not available.
X M M
M M H
M M H
X L L Certification records Planned to be prepared by department

covering personnel to be trained.
M M X Product NCRs 1. Milestone schedule/ Plan to be prepared

by the Department. 2. NCR for Mfg.
Units/ Engg. Centres & SDR for PS
Regions.
M M X List of identified systems 1. Applicable where system does not exist

2. System to be computerised and
preferably made online
X X L Data Compilation records/ Not applicable to Corporate Quality

Computer generated
records
M M X Analysis report 1. NCR for Mfg. Units/ Engg. Centres &
SDR for PS Regions. 2.Not applicable to
Corporate Quality
M M X Action Plan Not applicable to Corporate Quality
M M X Status reports 1. NCR for Mfg. Units/ Engg. Centres &

SDR for PS Regions. 2. Not applicable
to Corporate Quality
M M X NCR Data Not applicable to Corporate Quality
M M X MIR on cost of 1. Milestone schedule/ Plan to be prepared

Rework/Rejection by the Department.
M M X List of identified systems 1. Applicable where system does not exist
2. System to be computerised 3.
System to be in line with Corporate System
M M X Analysis report and action Not applicable to Corporate Quality

plans
M M X Status reports Not applicable to Corporate Quality

H H X Customer complaint 1. Milestone schedule/ Plan to be prepared
MIRs/ computer by the Department.
generated data 2. Not applicable to Corporate Quality
X X L Data Compilation records/ Not applicable to Corporate Quality

Computer generated
records
M M X Analysis report Not applicable to Corporate Quality
M M X Action Plan Not applicable to Corporate Quality
H H X QTM records of computer
X M X QTM records Department Plan/ Procedure to be prepared

(if not available) reflecting period required
for analysis.
M M X Analysis report Schedule to be prepared by the
department.
M M M Status reports Schedule to be prepared by the

department.
H H H MIRs
H H H MIRs
L M H MIRs
H H H MIRs
L L L MIRs
M M M Review reports Time Index based on identified processes
M M M Action Plans
M M M Action Plans
M M X Review records Not applicable to Corporate Quality
H H X Assessment Schedule
H H H Feedback Report 1. Department to prepare schedule of

activities
M M M Feedback Report/ BSC/ Not applicable to Corporate Quality
Unit plans
X H H Unit reports/ Highlights/ Not applicable to Corporate Quality

MIR
M M X Schedule Not applicable to Corporate Quality
H H H TQ Status Facilitaion to other Units/Divns as assigned

to the individual
M M M Reports/ Feedback
M M M Publications/MIR s
H H H Audit/review reports
M M M Review reports
M M M Review reports Time Index based on identified systems
M M M Action Plans
M M M Action Plans
X L L Vendor Development/ Schedule to be obtained from indenting

Assessment reports department (if not provided)
L M M MIR / Report Schedule to be obtained from related
deparment/ if not available
L M M Data log of labs Not applicable to Corporate Quality
H H H MIRs
M M X Contract Schedule to be prepared by the

department.
X M M Tender specification
X L L Comparitive Statement of
offers
X L L Inspection Reports/
NCRs/ Feedback
X L L MIRs/Feedback Schedule to be prepared by the

department.
X L L Feedback CTQs wherever applicable.
X M M Reports of Service For Third Party Inspection Agencies/ sub-

Provider contractors appointed by BHEL -
Performance Index = 0.3 (Time Index) + 0.7
(No. of errors/ No. of opportunities).
For other service providers Performance
Y M X X Unit QA/QC
N H H X MIR Schedule to be prepared by the department
N M M M Letters/Feedback/ Review
N H H H Training materials
N L L L Training schedule
N H H H MIR/Reports
Y M L L Record maintained by
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance deptt.
Y H M L Record maintained by
Unit Head/Unit P&D
Y X M X Action plan document
N H H X Rating declared at year This KRA will be taken by Head of Unit

end by Corporate / Unit /Function / Department , if covered under
Management MAP, and can be assigned a weightage
upto 100%
GROUP Description
1 Quality Control - Inspection, Testing

(including BOIs)
2 Calibration and Management of LABS
3 Quality Assurance, Quality Audits/Reviews
4 Certifications, New Systems, New

Measurement techniques
5 Enhancing customer satisfaction (Internal/

External)
6 Training
7 Quality Improvement activities - Initiatives &

Improvements to reduce NCRs, Rework,
Rejection, Customer Complaints, SARs etc
8 TQM, Quality Management activities
9 Support to other functions

ription
ection, Testing
gement of LABS
uality Audits/Reviews
ystems, New
ques
satisfaction (Internal/
activities - Initiatives &

uce NCRs, Rework,
Complaints, SARs etc
ement activities
tions
HUMAN RESOURCES / ADMINISTRATION FUNCT
Critical
KRA Unit of KRA
KRA ID Function KRA Description TYPE Measurement (Y/N)
Design/ implementation and No. of days delayed
maintenance of IT enabled HRIS as from scheduled date
HRX00100 HRX per plan. C Y
Timely allocation of interest subsidy No. of days delayed
HRX00200 HRX on housing/vehicle loan. O from scheduled date N
Reduction in subsidy of social
overheads. Eg. Canteen/ School etc % reduction over last
HRX00300 HRX against score card/Plan. O year N
Reduction in subsidy by review of
existing canteen rates/ menu/ % reduction / overall
HRX00301 HRX preparation practices etc. O cost N
Implementation of subsidy reduction No. of days delayed
HRX00302 HRX measures. O from scheduled date N
Percentage of feedbacks on which %
initiatives taken to improve the
HRX00400 HRX canteen services. O N
Timely development of a system for No. of days delayed
HRX00500 HRX evaluation of quality of raw materials. C from scheduled date N
Implementation of intiatives to No. of days delayed
increase satisfaction level of from scheduled date
consumers of canteen as per
HRX00600 HRX schedule. C N
Number of decisions taken in % implemented in
Canteen Mgt. Committee time/ total decision
HRX00700 HRX implemented within the timeframe. O taken N
% of disciplinary cases delayed w.r.t
HRX00800 HRX to the target time. O % delayed/ total N
% of grievance cases settled within
HRX00900 HRX the target time. O % settled in time/ total N
Working days lost due to
absenteeism as a % of total working % days lost/ total
HRX01000 HRX days as per plan. O available days Y
Identifying the chronic cases of
absenteeism and root cause analysis No. of cases identified
HRX01001 HRX of the same. (individualy) O and RCA done Y
Remedial action like counselling and
institutional measures for the
attendance improvement of chronic % improvement in
HRX01002 HRX absenteeism cases. O attendance Y
Maintenance of HRIS-updation of Time Index
HRX01100 HRX data every month by specified date O N
Timely completion of promotion cycle No. of days delayed
HRX01200 HRX as per plan O from scheduled date N
Monthly updation of employee data Time Index
HRX01300 HRX base as per schedule O N
Timely resolution of issues referred to
HR (Time limit to be specified in % issues not resolves
HRX01400 HRX action plan) O within specified time N
Ensuring timely delivery of HR Time Index
HRX01500 HRX Deliverables O N
Finalising the case of review Time Index
employees on attaining the age of
HRX01501 HRX 55/58 years. O N
% anomalies not
Timely settlement of pay fixation/pay settled within
HRX01502 HRX anomaly issues within specified time O specified time N
Timely completion of P-Map cases % cases not
within specified time as announced by completed in the
HRX01503 HRX Corp. office O specified time N
Timely administration/processing of
RECHS- satisfaction level to be
HRX01600 HRX judged by survey O Satisfaction score N
Processing and settlement of terminal
benefits within specified time of % cases not settled in
HRX01700 HRX seperation. O the specified time N
Employee participation in excellence
award scheme/suggestions/ PIP/QC/
HRX01800 HRX improvement projects in HR function. O % of employees N
Number of PIP and improvement Number
HRX01801 HRX projects undertaken in HR. O N
Number of active Quality Circles in Number
HRX01802 HRX HR. O N
No. of improvement projects /new No. of projects

initiatives/new systems implemented planned and
HRX01900 HRX on employee internal communication. C completed. Y
Formulation of system and action No. of days delayed
plan for meeting the communication from scheduled date
HRX01901 HRX gaps. C Y
Implementaion of action plan on No. of days delayed
HRX01902 HRX communication. C from scheduled date Y
Timely arrangement of open No. of days delayed
forum/Mgt - Employee from scheduled date
HRX01903 HRX Communication Meetings (MECOM) O Y
Percentage of issues raised in the %
Mgt Employee Communication
HRX01904 HRX Meetings resolved. O Y
HR practices such as Training/ No. of days delayed
Recruitment etc bench marked and from scheduled date
HRX02000 HRX improved as per schedule. C N
Cost saving in HR services w.r.t
plan/target as per departmental score Actual savings in Rs./
HRX02100 HRX card. O target Y
Fixing a target/ identifying and No. of days delayed
preparing action plan for cost saving from scheduled date
thru' wastage reduction/ economic
buying/ rationalisation of services
HRX02101 HRX etc.as per schedule O Y
Implementation of action plan to meet No. of days delayed
target on cost saving through from scheduled date
wastage reduction/ economic buying/
rationalisation of services etc.as per
HRX02102 HRX schedule O Y
No. of services/contracts reviewed for No. of days delayed
Rationalisation/ rating of vendors for from scheduled date
HRX02200 HRX utilities/servicesas per schedule. O Y
Index= No. works with
cost overrun/ Total
No. of works completed without cost works * Cost overrun/
HRX02300 HRX overruns as per target. O Budget cost Y
No. of days delayed
Finalisation of Functional scorecard from scheduled date
HRX02400 HRX by specified date O Y
Completion of improvement and OD No. of days delayed
projects/HR initiatives undertaken from scheduled date
aligned to strategic plan/ balance
HRX02500 HRX score card as per schedule. C N
Identification of improvement projects No. of days delayed
aligned to strategic plan/ balance from scheduled date
HRX02501 HRX score card as per schedule. C N
Preparation of action plan for No. of days delayed
implementation of identified from scheduled date
improvement projects aligned to
strategic plan/ balance score card as
HRX02502 HRX per schedule. C N
Implementation of action plan for No. of days delayed
identified improvement projects from scheduled date
aligned to strategic plan/ BSC as per
HRX02503 HRX schedule. C N
No. of new initiatives implemented as No. of days delayed
per schedule to improve Organisation from scheduled date
Work Culture and mile stones to be
reached with in the year.(Few aspects
HRX02600 HRX from the list to be selected) C Y
Identification as per schedule No. of days delayed
initiatives/ formulation of system and from scheduled date
action plan for improving the work
HRX02601 HRX culture. C Y
Implementation of action plan on work No. of days delayed
culture improvement initiatives as per from scheduled date
HRX02602 HRX schedule. C Y
Conducting leadership effectiveness No. of days delayed
HRX02700 HRX survey as per schedule O from scheduled date N
Design of questionnaire for No. of days delayed
conducting Leadership Effectiveness from scheduled date
HRX02701 HRX Survey as per schedule. O N
Administering survey questionnaire to No. of days delayed
assess the Leadership Effectiveness from scheduled date
Survey and analysis of data as
HRX02702 HRX scheduled. O N
Implementation of action plan as per No. of days delayed
schedule to improve the Leadership from scheduled date
HRX02703 HRX Effectiveness Survey. O N
Number of agrieved employees Number
HRX02800 HRX counselled. O N
Development of centralised coding No. of days delayed
and standardisation of works contract from scheduled date
HRX02900 HRX as per schedule. C N
% productive hours lost due to % hours lost/ total
HRX03000 HRX strikes/ lockouts and labor unrest. O hours N
Time Index
Holding structured meetings of

Unions/Associations with Head of
HRX03100 HRX Unit/GM/AGM(HR) as per schedule O N
Percentage of issues resolved out of

the ones agreed in various structured % issues resolved/
HRX03200 HRX meetings with unions/associations. O total issues discussed N
Percentage of meetings of bi-partite No. of days delayed
HRX03300 HRX fora organised as per plan. O from scheduled date N
Percentage of issues resolved out of

the ones agreed in the meetings of % issues resolved/
HRX03400 HRX bi-partite fora. O total issues discussed N
Timely and effective conduct of No. of days delayed
HRX03500 HRX elections. O from scheduled date N
Timely and effective conduct of No. of days delayed
various sports/games events as per from scheduled date
HRX03600 HRX schedule. O N
Reduction in number of contract
labour through various initiatives like
HRX03700 HRX enhanced outsourcing/ VRS etc. O No's reduced N
Organising workshops with line
managers on the various aspects and Time frame / No. of
issues on Contract Labour as days delayed from
HRX03701 HRX scheduled. O scheduled date N
Identifying the areas and action plan No. of days delayed
for reducing the number of contract from scheduled date
HRX03702 HRX labour jointly with line managers. O N
Implementation of action plan for No. of days delayed
reduction of contract labour as from scheduled date
HRX03703 HRX scheduled. O N
No. of employees redeployed
consequent upon outsourcing of
services and non-core activities as
HRX03800 HRX per plan. O No's redeployed. N
Identification of activities to be No. of days delayed
HRX03801 HRX outsourced as per schedule. O from scheduled date N
Finalisation of methodology for No. of days delayed
HRX03802 HRX outsourcing by specified date. C from scheduled date N
Development of a system for No. of days delayed
HRX03900 HRX manpower planning by specified date C from scheduled date Y
Gathering input on present system by No. of days delayed
HRX03901 HRX specified date O from scheduled date Y
Finalising the revised system by No. of days delayed
HRX03902 HRX specified date C from scheduled date Y
Issue Guidelines for 'Core' & 'Non- No. of days delayed
HRX03903 HRX Core' activities by the Units C from scheduled date N
Identification of manpower No. of days delayed
requirement at unit level and getting from scheduled date
the sanction to fill up the posts by
HRX04000 HRX specified date. O Y
Generation of data on category and No. of days delayed
skillwise manpower gap by specified from scheduled date
HRX04001 HRX date. O Y
Submission of proposal on
manpower requirement to Corporate
Office after proper analysis & No. of clarifications
HRX04002 HRX complete in all respects O sought by Corp office Y
No. of days delayed
from scheduled date
Induction of manpower as per plan/

HRX04100 HRX with in the specified time. O N
Preparation/review of norms/criteria No. of days delayed
for various aspects of the recruitment from scheduled date
process and sharing the same with all
HRX04101 HRX concerned by specific date. O N
Notifying the vacancies/ getting the No. of days delayed
applications/ screening and from scheduled date
shortlisting candidates for selection
HRX04102 HRX by specific date. O N
Organising the selection process for No. of days delayed
HRX04103 HRX positioning by specified date. O from scheduled date N
% of employees assessed for skill %
HRX04200 HRX inventory. O Y
Designing a system for collecting data No. of days delayed
for compiling skill inventory by specific from scheduled date
HRX04201 HRX date. C Y
Implementing and maintaining the No. of days delayed
system developed for skill inventory from scheduled date
HRX04202 HRX by specific date. O Y
No. of employees redeployed as a

HRX04300 HRX part of HR optimisation as per plan. O No. redeployed Y
Induction of fixed tenure appointees No. of days delayed
HRX04400 HRX by specified date. O from scheduled date N
No. of improvement projects
implemented as per plan based on
Township residents Satisfaction No. implemented/
HRX04500 HRX survey. O total Y
Preparation and administering survey No. of days delayed
questionnaire to assess the from scheduled date
satisfaction score of Township
HRX04501 HRX residents as per schedule. C Y
Identification of areas for No. of days delayed
improvement and action planning to from scheduled date
improve the satisfaction score of
HRX04502 HRX township residents as per schedule. O Y
Implementation of action plan to No. of days delayed
improve the satisfaction score of from scheduled date
HRX04503 HRX township residents as per schedule. O Y
No. of projects undertaken and Number
implemented on rain water harvesting
HRX04600 HRX and energy conservation. O Y
Increase in revenue through township % increase over last
HRX04700 HRX facilities. O year N
Review of norms for rent/lease rent No. of days delayed
for township facilities for outsiders by from scheduled date
HRX04701 HRX specified date. O N
Increase in collection of rent from % increase over last
HRX04702 HRX non-BHEL residents. O year N
% of unauthorised occupants evicted % evicted/ total to be
HRX04800 HRX in township. O evicted N
No. of jhuggies/ unauthorized
HRX04900 HRX construction removed/rehabilitated. O No.done/ No. planned N
Average cycle time from EO court % reduction in Av.

HRX05000 HRX order to execution/ compliance O Cycle time N
Plantation of trees/shrubs/lawns as % of total plantation
HRX05100 HRX per target. O area covered Y
Number of social/national Number
festivals/functions organised in
HRX05200 HRX township/project sites. O N
No. of Community Development Number
initiaves like Medical Camps/ Blood
donation/ upgrading of school
facilities in neighbouring villages/
HRX05300 HRX literacy programmes etc. O N
No. of participant mandays on Number
programs on official language
implementation including Hindi on
HRX05400 HRX Computers. O N
Number of seminars conducted on Number
HRX05500 HRX official language act for PSUs. O N
Number of participants in Hindi Number
HRX05600 HRX competition . O N
Percentage compliance of Sec 3(3)/ %
Rule 5/6 & 11of Official Languages
HRX05700 HRX Act/ 1963 and Rules 1976. O N
Percentage increase in Hindi %
HRX05800 HRX Correspondence O N
Percentage compliance of the %
assurance(s) given to various
inspection agencies of Rajbhasha
HRX05900 HRX including Parliament Committees. O N
Publication of annual souvenoir on No. of days delayed
HRX06000 HRX Rajbhasha as per schedule O from scheduled date N
Timely updation of roster on Hindi No. of days delayed
HRX06100 HRX knowledge O from scheduled date N
No. of Training man days per Trg. Mandays/
HRX06200 HRX employee per year O employee Y
Revisiting the system for training No. of days delayed
need identification at all levels by from scheduled date
HRX06201 HRX specific date. O Y
Designing and organising training No. of days delayed
programmes as per the identified from scheduled date
HRX06202 HRX training needs by specific date. O Y
No. of persons trained in Technical Number
Skills including multi-skill training as
HRX06300 HRX per plan. O Y
Revisiting the present system of No. of days delayed
multiskilling by specific date to from scheduled date
HRX06301 HRX enhance its effectiveness. C Y
Implementation of the revised multi No. of days delayed
skill training programme by specific from scheduled date
% completion of training programs as %
identified in MAP for executives and
other employees as per present
HRX06400 HRX system in units. O Y
Designing training programmes as No. of days delayed
per the identified training needs by from scheduled date
HRX06401 HRX specific date. O Y
Organising training programmes as Time Index
per the identified training needs as
HRX06402 HRX per schedule. O Y
Planning and Preparation of Annual No. of days delayed
Training Programme Calendar by from scheduled date
HRX06403 HRX specified date O N
New training programs developed & Time Index
implemented in the year as per
HRX06500 HRX schedule. O N
Improvement in the performance of
Trade Apprentices with reference to
the average marks scored by them in
HRX06600 HRX the National Trade Test. O Av. Marks N
No. of joint training programmes with
customers/suppliers/institutes as per No. & Training
HRX06700 HRX plan. O Effectiveness index Y
Identifiy the partners for conducting No. of days delayed
joint training programmes and from scheduled date
designing the programme by specific
Organising joint training programmes Time Index
with customers/suppliers/institutes as
HRX06702 HRX per schedule. O Y
Devpt.and implementation of new No. of days delayed
training module for promotee from scheduled date
supervisors/Executives by specific
No. of awards won in National and Number
Regional Level competitions by
HRX06900 HRX Apprentices. O N
Production completion with reference

HRX07000 HRX to the budget. (For HRDC workshop) O Rs./Tonnage N
Increase in revenue through
HRDC/HRDI programmes for non- % increase over last
HRX07100 HRX BHEL participants. O year N
Number of programmes planned & Number
conducted for other organisations at
HRX07101 HRX their place. O N
Revenue through consultancy in the
HRX07102 HRX area of expertise. O Rs. N
No. of days delayed
Development of a system for from scheduled date
competency mapping/ as per
Finalisation of approach for No. of days delayed
competency mapping by specified from scheduled date
Piloting of competency mapping No. of days delayed
system at one major unit as per from scheduled date
Deployment of the competency No. of days delayed
mapping system across the from scheduled date
organisation to E6 and above levels
HRX07203 HRX by specific date. C Y
Timely implementation of ET training No. of days delayed
HRX07300 HRX mudules as per schedule. O from scheduled date N
Setting up of Question Papers, Time Index
Evaluation of Answer Sheets and
Evaluation of Project Reports
submitted by Engineer/ Executive
HRX07301 HRX Trainees O N
Number of projects useful for BHEL Number
identified and completed through In-
HRX07400 HRX plant trainees/Vocational trainees O N
Percentage inprovement in feedback
ratings by the participants of training
HRX07500 HRX programmes O Feedback rating N
Procurement and issue of Gift items/ Time Index
uniform cloth/ shoes and other items
HRX07600 HRX by specific date. O Y
No. of Workers Education Number
HRX07700 HRX Programmes organised as plan. O N
Announcement regarding various No. of days delayed
awards like Swasth Karmachari/ from scheduled date
HRX07800 HRX Excel etc as per schedule. O N
Ensuring compliance to various No. of non
HRX07900 HRX statutory provisions O compliances reported N
Redesign of MAP system for next No. of days delayed
HRX08000 HRX cycle as per schedule C from scheduled date N
Compilation & analysis of feedback No. of days delayed
HRX08001 HRX for redesign of MAP as per schedule O from scheduled date N
Review & redesign specific module(s) No. of days delayed
as per requirement by specified date. from scheduled date
Module to be mentioned in action
HRX08002 HRX plan box. C N
No. of days delayed
Communication & training of MAP co- from scheduled date
ordinators for implementing modified
HRX08100 HRX system at units by specified date C N
Updation of MAP database - all
changes to be incorporated within 30 % cases updated
HRX08200 HRX days of event O within specified time Y
Review & re-design of KRA Masters & No. of days delayed
incorporating changes in the system from scheduled date
HRX08300 HRX by specified date O N
Organising & conducting Roll-out No. of days delayed
workshops at unit level for MAP from scheduled date
HRX08400 HRX changes as per schedule O Y
Implementing design changes for No. of days delayed
current year MAP cycle as per from scheduled date
HRX08500 HRX schedule O N
Responding to queries on HELP % queries responded
HRX08600 HRX DESK within specified time O within specified time N
Finalising of Corporate/ unit level No. of days delayed
Balanced Score Cards by specified from scheduled date
HRX08700 HRX date O N
Evaluation of unit level Scorecards by Time Index
HRX08800 HRX specified date O N
Compilation & submission of various Time Index
SC/ST/OBC/PH/Ex-Sevicemen etc.
HRX08900 HRX Returns as per schedule O Y
% of grievances related to SC/ST %
remaining unresolved at the end of
the year including ones received
HRX09000 HRX during the current year O Y
% of VIP references replied within

HRX09100 HRX specified time. O % replied Y
No. of improvement initiatives Number
HRX09200 HRX implemented based on EPS results. C Y
Design of questionnaire for No. of days delayed
conducting employee perception from scheduled date
HRX09201 HRX survey by specified date. C Y
No. of days delayed
Administering survey questionnaire to from scheduled date
assess the Employee perception and
HRX09202 HRX analysis of data as per schedule. O Y
improve the EPS score by specific
improve the EPS score by specific from scheduled date
Improvement in the employee
satisfaction score on HR deliverables
measured through internal customer
HRX09300 HRX perception survey. O ICPS Score Y
Preparation and administering by No. of days delayed
specific date survey questionnaire to from scheduled date
assess the satisfaction score on HR
HRX09301 HRX deliverables. C Y
improve the satisfaction score on HR
HRX09302 HRX deliverables by specified date. O Y
improve the satisfaction score on HR from scheduled date
HRX09303 HRX deliverables by specific date. C Y
Time Index
No. of 5S projects identified and
deployed as per plan in HR
HRX09400 HRX department as per schedule. O Y
Operating availability of fire safety

HRX09500 HRX equipments. O O.A. Factor N
Cost savings through rationalization
HRX09600 HRX of security personnel. O Rs. N
Designing & implementing new Number
initiatives to safe guard Company
HRX09700 HRX Properties by specified date. C N
Identification of initiatives/ formulation No. of days delayed
of system and action plan for from scheduled date
HRX09701 HRX protecting company properties. C N
Implementaion of action plan by No. of days delayed
specific date for protecting company from scheduled date
HRX09702 HRX properties. C N
Reply to Govt. Audit queries/ %
Inspection report paras/ Action Taken
Reports etc. furnished within specified
HRX09800 HRX time (2 weeks) O Y
Reply/settlement of Internal Audit %
HRX09900 HRX paras within specified time (4 weeks) O Y
Timely inputs to unit/corporate Time Index
finance for inter-unit re-conciliationof
HRX10000 HRX accounts O Y
Timely inputs to unit/corporate Time Index
HRX10100 HRX etc. O Y
HRX10200 HRX Satisfaction Score O Score Y
Implementation of Improvement Time Index
HRX10201 HRX Report as per schedule C Y
Increase in no. of active Quality Number of new
HRX10300 HRX Circles in the deptt. O circles N
Achieving Business excellence thru'
HRX10400 HRX TQM at Deptt. level C TQM Score Y
Preparation of action plan based on No. of days delayed
HRX10401 HRX Position report O from scheduled date Y
HRX10402 HRX Report as per schedule C Y
Writing & getting the approval of the No. of days delayed
relevant chapters of enablers / results from scheduled date
of TQM position report for the unit
HRX10403 HRX within specified date. O Y
Development of Knowledge No. of days delayed
HRX10500 HRX management Portal C from scheduled date Y
Contributing case studies etc.for Number
HRX10600 HRX Knowledge Management Portal C N
Completion of KM Projects as per Time Index
HRX10700 HRX schedule C Y
No. of days delayed
Implementation of Special
from scheduled date
Improvement Projects taken under
HRX10800 HRX provided against the KRA) C N
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of Professional articles & papers
HRX11400 HRX contributed in media/ conferences. C No. of articles N
No. of abstracts made after reading Number
books / journals / articles in the area
of resopnsibility / job being performed
for improving and updating
HRX11500 HRX knowledge / skills C Y
Number of initiatives pertaining to Number
HRX11600 HRX WIPS O N
Finalising system for evaluation of No. of days delayed
training effectiveness by specified from scheduled date
HRX11700 HRX date C Y
No. of days delayed
Review and finalisation of from scheduled date
HRX11800 HRX Normalisation design as per schedule O N
No. of days delayed
from scheduled date
Review and revision of specific HR
systems to align with business
requirements eg. Manpower planning/
recruitment/ etc (to be mentioned in
HRX11900 HRX action plan box)/ by specific date. C Y
Preparation of revised policy/ scheme No. of days delayed
(details to be given in action plan) for from scheduled date
HRX11901 HRX approval by specific date C N
Isuue of detailed guidelines for No. of days delayed
implementation of revised scheme from scheduled date
(details to be given in action plan) by
HRX11902 HRX specific date C N
Adminstration and implementation of Time Index
HRX12000 HRX MAP as per schedule O Y
Budget proposals/ Allocation and
HRX12100 HRX Judicious spending O Number of documents Y
Acquisition of various Number
documents:modern methods to
enable faster availability of the
documents. Collection building
HRX12200 HRX activity O Y
Number
HRX12201 HRX Acquisition of Books O Y
Number
HRX12202 HRX Acquisition of Periodicals O Y
Acquisition of Standards/ Patents/ Number
HRX12203 HRX Reports/ Photocopies etc. O Y
Number
HRX12300 HRX Technical processing of documents O Y
HRX12301 HRX Classification and Cataloguing O Number Y
Online catalogue (OPAC). Provision
and maintenance for sharing within
HRX12302 HRX the Unit/Outside units O Percentage of work N
Modernisation and Automation of
HRX12400 HRX library/information services C Number/percentage Y
Automation of library house keeping
HRX12401 HRX operations C Percentage of work N
HRX12402 HRX Automation of circulation system C Number of documents N

Online catalogue. Conversion of card
HRX12403 HRX catalogue C Percentage of work N
Maintenance/administration/upkeep
of various library/information
HRX12500 HRX operation O Number of documents Y
HRX12600 HRX Maintenance of systems O Number of systems Y

Stock verification and auditing of No. of days delayed
HRX12601 HRX library collection as per schedule O from scheduled date N
Interaction with other units of BHEL Number of queries

HRX12700 HRX for information resource sharing O attended N
Interlibrary lending of Number
documents(manual/electronic
HRX12701 HRX methods O N
Acquisition of databases at central Number
HRX12702 HRX location for online resource sharing O N
HRX12703 HRX Administration of LAN/VPN services O Timely updation N
Harnessing Internet Sites for Number
exploring new avenues in literature
sources. E-governance and e-
HRX12800 HRX delivery C N
Methods of e-delivery of Number
HRX12801 HRX documents(procurement) O N
Downloading of free documents(e- Number
HRX12802 HRX journals) O N
Automated methods in dissemination
HRX12803 HRX of information C Timely updation N
Current awareness services:library Number
bulletin/ information brochures on
HRX12804 HRX new services O N
Planning and development of digital No. of days delayed
HRX12900 HRX library as per schedule C from scheduled date N
Digitisation of existing resources as No. of days delayed
HRX12901 HRX per schedule O from scheduled date N
Acquisition of e-books as per No. of days delayed
HRX12902 HRX schedule O from scheduled date N
Replacing print versions with e- No. of days delayed
HRX12903 HRX versions of journals as per schedule O from scheduled date N
Training and education of users in e-
HRX12904 HRX versions O Number of programs N
% Improvement in internal customer %
HRX12905 HRX satisfaction score O Y
Number of pages
converted into soft
copy vis-à-vis target
HRX13000 HRX Computerisation of documents O in a year Y
Number of pages
Completion of translation of technical translated vis-à-vis
HRX13100 HRX documents O target in a year Y
Formatting/ Proof Reading and Number of pages
preparing final version of translation formatted vis-à-vis
HRX13200 HRX for despatch O target in a year Y
Number of pages
Editing of translation job done by edited vis-à-vis target
HRX13300 HRX others O in a year Y
Collection of subject specific
terminology from day to day
translations and development of
subject specific glossary to do any Number of words
HRX13400 HRX future jobs more efficiently C compiled N
Creation of database for Translation No. of days delayed
HRX13500 HRX jobs as per schedule C from scheduled date Y
Database Maintenance and Data No. of days delayed
HRX13600 HRX Entry as per schedule O from scheduled date Y
Identification of OCR software/ test No. of days delayed
use and installation on server for use from scheduled date
by various departments/Labs and
HRX13700 HRX initial guidance as per schedule C Y
Accomplishment of targets of
Unit/NC/Function/Department level Balanced Scorecard
HRX13800 HRX Balance Score Card C Rating (5/4/3/2/1) Y
No. of days delayed
Development of an on-line system by from scheduled date
specified date for RECHS Data
HRX13900 HRX Management C N
Classification of activities as 'Core'& No. of days delayed
'non-core' in accordance with Corp. from scheduled date
guidelines within specified days of
HRX14000 HRX receipt of guidelines O N
Issue of Guidelines relating to No. of days delayed
benefits payable for the suspension from scheduled date
period treated as on duty on
HRX14100 HRX reinstatement. O N
Finalisation of stakeholder Grievance No. of days delayed
HRX14200 HRX Redressal system. C from scheduled date Y
Reduction in time in review and No. of days delayed
updation of BHEL CDA Rules in from scheduled date
accordance with instructions of
Central Vigilance Commission and
HRX14300 HRX Department of Public Enterprises O N
Completion of all milestone for Time Index
finalization of an approach paper on
HRX14400 HRX career planning in BHEL C Y
To identify, collate and document No. of days delayed
literature from various studies, from scheduled date
reports, journal paper, magazine
HRX14401 HRX articles, and library collection. O N
To interact with various organization No. of days delayed
and get details of the contemporary from scheduled date
career planning practices in those
HRX14402 HRX organizations. O N
Compilation of inputs and draft No. of days delayed
approach paper for approval by from scheduled date
HRX14403 HRX specified date. O N
Preparing a career planning scheme Time Index
HRX14500 HRX for implementation C Y
Preparing career paths of different No. of days delayed
HRX14501 HRX functions C from scheduled date Y
Compilation of inputs and draft report No. of days delayed
HRX14502 HRX for implementation by specified date. C from scheduled date Y
Running Normalisation after carrying No. of days delayed
out design changes, if required, and from scheduled date
posting results on e-MAP as per
HRX14600 HRX schedule O Y
Timely sanitisation of data on all the No. of days delayed
decentralised servers and merging on from scheduled date
HRX14601 HRX the central server O Y
Conducting Test run and verifying No. of days delayed
results by specified date before the from scheduled date
HRX14602 HRX final run O Y
Analysis of output of final run and No. of days delayed
setting right abberations thru manual from scheduled date
over ride and posting of final results
HRX14603 HRX on e-MAP by specified date O Y
Timely processing of Community

Development Initiatve proposals
received from Units for approval of
budget & Processing of
donations/financial assistance and
grants to various bodies within the % cases processed
HRX14700 HRX specified time. O within specified time N
Preparing a scheme for competency No. of days delayed
enhancement of HR personnel by from scheduled date
HRX14800 HRX specified date C Y
No. of days delayed
Review of Personnel Manual by from scheduled date
specified date to weed out redundant
rules and create a system for regular
HRX14900 HRX updation of the print and soft versions C N
Formulate strategy for classroom- No. of days delayed
cum-distance learning - develop CBT from scheduled date
HRX15000 HRX module C N
Timely processing of Imports Ocean

freight/air freight/air agencies bills
involving huge amounts (involving
crores of value - audit resulting in
savings in lacs of rupees viz..
classification , currency exchange
HRX15100 HRX rates etc..) O Saving in Rupees N
Appointment of implementation No. of days delayed
partner by specified date for HRMS from scheduled date
including finalization of RFPs and
HRX15200 HRX deliverables. C N
Finalization of tender document for No. of days delayed
identification of implementation from scheduled date
HRX15201 HRX partner for ERP-HR O N
Evaluation of tender & Selection of No. of days delayed
HRX15202 HRX Implementation partner for ERP-HR O from scheduled date N
Processing of representation received

by CMD/Director during their visits to % recommendations
Units & putting up recommendation put up within specified
HRX15300 HRX within 15 days of each Quarter. O time Y
Clearance of model contract proposal Time Index
received from Units within specified
HRX15400 HRX time O N
Facilitation and implementation of the % of trg.progs.
system of assessing effectiveness of covered by new
HRX15500 HRX trg. progs. O system Y
Creation of FAQ related to employee
HRX15600 HRX benefits C Date N
Planning of activities related to house

HRX15700 HRX keeping for the changing needs. O Number of activities N
Management of small assets and %
HRX15800 HRX furniture within the budget O N
Processing of proposals under BHEL

HRX15900 HRX Land Use Policy O No of days. N
Employees transportation
HRX16000 HRX arrangement O Timely organised N
Management of central mailing,
HRX16100 HRX speed post and courier services O % completion on time N
Timely ensuring the setting of Time Index
Question papers, evaluation of
Answer Sheets of Examination of
HRX16200 HRX Apprentices / ETs. O N
System for introducing Knowledge / Time Index
Experiences sharing and
Presentations forum for PASAA
HRX16300 HRX Trade Apprentices. C N
Study and preparation of eMaterial for Nos. of slides / pages
HRX16400 HRX training programmes. C of Material. N
Time Index
Timely preparation and submission of
results of AITT examination to RDAT
HRX16500 HRX Kanpur. O N
Facilitating and Guiding Syndicate

HRX16600 HRX Presentations in training programmes C Nos. of presentations N
Pre-processes conductance for Time Index
startup of On-the-job training of
HRX16700 HRX Apprentices. O N
NOs. OF CUSTOMER / SPECIAL Number
TRAINING PROGRAMMES
HRX16800 HRX DESIGNED AND ORGANIZED C N
MAINTENANCE OF ISO / HSE
HRX16900 HRX SYSTEMS O Nos. of NCRs N
Nos. of faculty sessions delivered in
HRX17000 HRX training programmes. O Nos. of Sessions. N
Time Index
INFRASTRUCTURE UPGRADATION
HRX17100 HRX AS PER PLAN C N
No. of days delayed
Submission of Forms to Provident from scheduled date
Fund organisation to obtain National
HRX17200 HRX Social security Number to employees O N
STRATION FUNCTION KRA MASTER - 2006-07
Special Universal Suggested Weightage for
KRA KRA category Source of Data for
(Y/N) (Y/N) A B C Measurement KRA Remarks
Status report on the

Y N X M M project. IT Initiatives
Y N X M H Reports Subsidies
MIR/ Monthly subsidy

N N M X X payments. HOD
N N M M X CANTEEN
Y N X M M OTHERS
Feedback register &

N N M M H report CANTEEN
Y N X M M Report CANTEEN
Y N X H H Report CANTEEN
N N M H H Report CANTEEN
Report from Section
N N X M M head. ESTB.
Report from Section
N N X M M head. ESTB.
N N X M M MIR on attendance. ESTB.
N N X M M ESTB.
N N X X M ESTB.
N N X M H ESTB.
Y N L M H ESTB.
N N X L M ESTB.
N N L M H ESTB.
N N L M M ESTB.
N N L L M ESTB.
N N L L M ESTB.
N N L L M ESTB.
Questionnaire to be
administered to
N N X M H retired employees FINAL SETTLEMENT
N N X M H Report FINAL SETTLEMENT
N N M X X MIR HOD
N N X M M HOD
N N X X M HOD
Report by the section

N N M X X head. HOD
Y N M H X HOD
Y N X M H HOD
Y N M M M Report HOD
N N M M M Report HOD
Report by the Section

Y N H M L I/C HOD
MIR/Reports from
N N H H X Finance. HOD
Y N H H X HOD
Y N M M H HOD
Report by Section
Y N H M X head. HOD
Report from Finance

on estimated cost and
N N M H H actual. HOD
Y Y H M L Unit Head/Unit P&D HOD
Balance Score Card/

report by the section
Y N H X X head. HOD
Y N H M X HOD
Y N X M M HOD
Y N X M M HOD
Concerned
Y N H X X Section/HR head HOD
Y N H M X HOD
Y N X M M HOD
Y N L M H
Y N X M H Report HOD
Y N X M H Report HOD
Y N M M M Report HOD
N N X M M Report HOD
Y N M H M Report HOD
MIR on man days
N N M H H lost. IR
Report of each
meeting duly signed
by Unit HR head to be
prepared for
N N M M M reference IR
Report of each
meeting duly signed
prepared for
N N M M M reference IR
Y N X M M MIR IR
Report of each
meeting duly signed
prepared for
N N X M M reference IR
Y N L M M Status report IR
Y N X H H Status report SPORTS
MIR on contract
N N M X X labour. CONT. LAB
N N M M X CONT. LAB
Y N M H X CONT. LAB
Y N X X M CONT. LAB
Office orders issued/

MIR on HR & report
N N M X X by assessee. MPP & RECTT
Y N M M X MPP & RECTT
Y N M M X MPP & RECTT

Report from Section
Y N H M X head. MPP & RECTT
Y N X M X MPP & RECTT
Y N X M X MPP & RECTT
Y N H M M Guidelines issued -
Y N M X X Mile stone chart MPP & RECTT
Y N X H X MPP & RECTT
N N X H X MPP & RECTT

Approval for
induction/ joining of
incumbent/ Report
from the Section
Y N H X X Head. MPP & RECTT
Y N H M X MPP & RECTT
Y N X M H MPP & RECTT
Y N X M H MPP & RECTT

Report by Section
N N H X X head. MPP & RECTT
Y N H X X MPP & RECTT

Y N X H H MPP & RECTT
Office orders issued/
MIR on HR & report
N N M X X by assessee. MPP & RECTT
Y N X M M Status report MPP & RECTT
Report by Section
N N M M X head. TOWNSHIP
Y N X M M TOWNSHIP
Y N M H X TOWNSHIP
Y N X X M TOWNSHIP
Report by Sectio
head on the
N N M M X milestones achieved. TOWNSHIP
N N M X X Finance TOWNSHIP
Y N M X X TOWNSHIP
N N X M M TOWNSHIP
MIR on unauthorised
N N X M H occupants. TOWNSHIP
N N M M H MIR on evictions. TOWNSHIP

Report on date of
order and date of
N N X M H implementation. TOWNSHIP
Report by Section
N N X L M head TOWNSHIP
N N X M M Report TOWNSHIP
N N M M H Status report TOWNSHIP

Report on number
N N X M H participants. RAJBHASHA
Report on number
N N X M H participants. RAJBHASHA
Report on number
N N X M M participants. RAJBHASHA
N N M M M Qtrly Progress report RAJBHASHA
N N M M M Qtrly Progress report RAJBHASHA
N N M M M Report RAJBHASHA
Y N M M M Report RAJBHASHA
Y N M M M MIR RAJBHASHA
N N M X X MIR on training. TRAINING
Y N H H X TRAINING
Y N M H H TRAINING
N N H X X MIR TRAINING
Y N H H X TRAINING
Y N X X M TRAINING
MIR on no. of trg.
Programmes
identified and
N N M M X completed. TRAINING
Y N M M X TRAINING
N N X M M TRAINING
Date of Issue of
Annual Training
Y N M M L Programme Calendar -
Report by Section
N N H M X head. TRAINING
Result decalred by
N N X M H RDAT. TRAINING
Report by Section
N N H X X head and Score card. TRAINING
Y N H M X TRAINING
N N X M M TRAINING
Report on the mile

Y N M X X stones achieved. TRAINING
Results declared by
the concerned
N N X M H agencies. TRAINING
N N M H H MIR TRAINING
Finance/Report by
N N M X X section I/C TRAINING
N N M M X TRAINING
N N M M X TRAINING
Report on the
developed system
and status as per mile
Y N H X X stone. TRAINING
Y N H X X TRAINING
Y N H M X TRAINING
Y N H M X TRAINING
Y N X M H Report TRAINING
No. of days taken

N N L M M from request received -
N N L M H Report TRAINING
N N M M M Report TRAINING
Report from Section

N N M M M head. WELFARE
N N X M M Report WELFARE
Y N M M M Report WELFARE
N N H H H Report WELFARE
Y N H M L Feed back report OTHERS
Y N H H M OTHERS
Y N H H M OTHERS
Y N H H H Feedback Report OTHERS
N N X M H Dept. records OTHERS
Y N H H H OTHERS
Y N M H M OTHERS
Y N M H H OTHERS
N N X L M OTHERS
Y N H H X OTHERS
N N H H X OTHERS
N N X M H Dept. records OTHERS
N N H H M Dept. Records OTHERS

Dept. record to be
maintained for receipt
N N H H M & despatch OTHERS
N N M X X MIR OTHERS
Y N M X X OTHERS
Y N X M H OTHERS
Y N M H X OTHERS
Y N X M H OTHERS
Internal customer
N N M X X perception survey. OTHERS
Y N X H M OTHERS
Y N M H X OTHERS
Y N X X H OTHERS
Audit committee as
per system developed
N N L M M by Haridwar. OTHERS
Report on number of
equipments installed
N N X X H and their availability. OTHERS
MIR on Security man
N N M M X power strength. OTHERS
Report from Section

N N M X X head. OTHERS
Y N M M X OTHERS
Y N X M M OTHERS
N Y M L L Audit deptt. OTHERS
N Y M L L Audit deptt. OTHERS
N Y M L L individual/ deptt. OTHERS
Unit/Corp. Finance
N Y M L L deptt. OTHERS
N Y M X X Survey Report OTHERS
N Y X M M Project report OTHERS
N Y M X X Unit QA/QC OTHERS
N Y H X X Quality Deptt. OTHERS
Y Y X M X Action plan document OTHERS
N Y X X M Project report OTHERS

Date of finalisation of
Application document
Y N L M M (position report) -
Y Y L M H OTHERS
N Y M M M OTHERS
N Y X M H Project report OTHERS
Y N H H H Project report OTHERS
N N M M M Publications OTHERS
N N M M M Records OTHERS
N N X M M Report OTHERS
Y N H M M TRAINING
Y N H H L OTHERS
Y N H H M OTHERS
Y N H H M OTHERS
Y N H H M OTHERS
N N L M H OTHERS
Acquisition
N N H L L Records/Budget file LIBRARY
Acquisition/accession
N N L M H records LIBRARY
Accession
N N L L M Register/Catalogue LIBRARY
N N L L M Catalogue/Shelf list LIBRARY
N N H M M Database LIBRARY
N N H L L Database LIBRARY
N N X L M Database LIBRARY
N N X L H Database LIBRARY
N N X M M Database LIBRARY
Service records/users
N N H L L feedback LIBRARY
Service records/users
N N L L L feedback LIBRARY
Y N L L L Audit records LIBRARY

Requests from
units/services
N N M L L rendered LIBRARY
N N X L L TIC records LIBRARY
N N M L L TIC records LIBRARY

N N H L L Log files LIBRARY
N N M M M TIC Records LIBRARY
N N H M M TIC Records LIBRARY
N N L M H TIC Records LIBRARY
N N M L L LAN/VPN log files LIBRARY
N N H M M TIC Homepage LIBRARY
Y N M L L TIC Records/Report LIBRARY
Y N M M M TIC Records/Report LIBRARY
Y N M L L TIC Records/report LIBRARY
Y N M M H TIC Records/Report LIBRARY
N N H L L TIC Records LIBRARY
N N H H M Questionnaire LIBRARY
N N L M H Deptl. Database TRANSLATION
Y N L M H Deptl. Database TRANSLATION
Y N X L H Deptl. Database TRANSLATION
Y N L L H Deptl. Database TRANSLATION

Rating declared at Head of Unit /Function /
year end by Department , if covered under
Corporate / Unit MAP, and can be assigned a
N N H H X Management weightage upto 100%
System
implementation date
as per unit balance
Y N M M M score card -
Date as prescribed by
Y N M M M C.O. -
circulation of
Y N M M M guidelines -
Y N H H M Issue of Circular -
Circulation of revised
Y N M M L CDA Rules -
N N H M M Final Document -
Records/Relevant
Y N L L M document -
Records/Relevant
Y N L L M document -
Y N L L M Draft Paper -
Approval of Finalized
N N H M M Scheme -
Y N H M M Relevant document Eight major functions would be covered and the
Y N H M M Final Document -
Y N H H M Records -
No. of days delayed

Y N M M M from scheduled date -
Y N M M M Records -
Y N M M M Records -
N N M M M Relevant records -
Y N M M M Scheme document -
Y N M M M Record -
Preparation of module
Y N M M L by target date -
N N H H M Payment Records -
Status Report on the

Y N H M L Project -
Y N H H M Status Report -
Y N H H M Status Report -
N N M M M Quarterly Reports -
N N M M L Date of approval -
N N M H H Records -
Date of issue of the
N N H H H FAQ -
N N H H H Report Need based requirements.
N N H H H Report Furniture is procured and distributed depending

date on which
complete proposal is
N N H H H received Corporate EMX
N N H H H Report essential service
N N H H H Report Essential service
Process Completion
N N H H H Dates. It is major activity and has dependency on other
N N H H H Documentation New key activity. This will inculcate learning and
Slides / pages of
N N H H H Materal. Developmental activity for enhancing quality and
Nos. of days taken
from date of
examination to
N N H H H sending of result. It is Key activity of Training Workshop.
Soft / Hard copies of

N N H H H presentations Very useful process in learning.
N N H H H Activity duration. It is Key activity to initiate training.

PROGRAMME
CONDUCTANCE
N N M M M DOCUMENTS THESE ARE IMPORTANT PROGRAMMES.
N N H H H Audit Outcome IT IS ESSENTIAL REQUIREMENT.
N N M M M Faculty records. Promote and motivate trainer competency.

COMPLETION OF
PLANNED
N N H H H UPGRADATION CRITICAL KRA
Y N M M H Map system a new activity entrusted by Provident Fund orga

ns would be covered and their activities identified to make individual functional cases and then draw out a generic model of career planning
ed and distributed depending on departmental requirements based on SAC approval
and has dependency on other departments. It requires extensive chasing and monitoring.
his will inculcate learning and sharing culture.
ivity for enhancing quality and avaiability of material to participants.
Training Workshop.
s in learning.
initiate training.
ORTANT PROGRAMMES.
REQUIREMENT.
ate trainer competency.
usted by Provident Fund organisation

t a generic model of career planning scheme for the company.
MEDICAL FUNCTION KRA
KRA ID Function ID KRA Description KRA Unit of Critical
Type measurement KRA
(Y/N)
MEDICAL
HSX00100 HSX Percentage Improvement in Quality C % Y
and accuracy of diagnosis/
treatment
HSX00200 HSX Customer Satisfaction O Customer Y

Survey(Regular & Retired and NE satisfaction score
Patients)
HSX00300 HSX Reduction in cost of treatment O Percentage Y

without compromising Quality. reduction
A) In as compared to
house treatment last year
B) Referral treatment OR %escalation
CONTAINMENT in cost of as compared to
treatment without compromising last year
quality A)In house treatment
B)Referral treatment.
HSX00400 HSX Implementation of OHS activities. O No of OHS
activities
implemented
HSX00500 HSX Implementation of Family welfare O Numbers of
and immunization programs Programes OR
Number of
beneficiaries
HSX00600 HSX Reduction in inventory O No of days of Y
inventory
HSX00700 HSX Increase in no of community health O Programme Hours
programs (numbers
of programs X
number
of Hrs)
HSX00800 HSX Increase in Revenue generation O % increase over Y
from NE/ERNE patients previous
year
HSX00900 HSX Increase in no of Preventive Health C Programme Hours

Programs & awareness (numbers
programs/work shops/camps of programs X
number
of Hrs)
HSX01000 HSX Adaptation of new health care C Numbers of new
practices programs
introduced.
HSX01100 HSX Increase in No. of Education C Programme Hours
Programs conducted for (numbers
paramedical staff of programs X
number
of Hrs)
HSX01200 HSX Increase in no of Quality C Programme Hours
circles/OHSAS/ISO/5S (numbers
implementation of programs X
number
of Hrs)
HSX01300 HSX No. of Academic activities C No. of talks,
papers
presented/publish
ed no.
of CME hrs.
attended
ADMINISTRATIVE
HSX01400 HSX Conducting annual Medical Audit O No. of days

as per Corporate guidelines & delayed from
submission of report to CMS/CO by scheduled date
28th February of the financial year .
HSX01500 HSX Computerisation of basic health C % completion by

data of all employees in the unit by specified date
specified date.
HSX01600 HSX Increase in no. of new/ special C Number
procedures/ surgeries conducted conducted
over previous year.
HSX01700 HSX Introduction of cost effective new C Saving in Rs.
techniques in medical purchases
HSX01800 HSX Vision for joint ventures C No. of joint

ventures.
HSX01900 HSX Implementation of new programes C No. of new

of Hospital Management System in activities
Medical department
HSX02000 HSX Reply to Govt. Audit queries, O % responses sent
Inspection report paras, Action within specified
Taken Reports etc. furnished within time
HSX02100 HSX Reply/settlement of Internal Audit O % responses sent
paras within specified time (4 within specified
weeks) time
HSX02200 HSX Timely inputs to unit/corporate O Time Index
HSX02300 HSX Finalisation of Functional scorecard O No. of days
by specified date delayed from
scheduled date
HSX02400 HSX Increase in no. of active Quality O Number of new
HSX02500 HSX Achieving Business excellence C TQM Score
HSX02600 HSX Development of Knowledge C No. of days
scheduled date
HSX02700 HSX Contributing case studies etc.for C Number
HSX02800 HSX Completion of KM Projects as per C Time Index
schedule
HSX02900 HSX Implementation of Special C No. of days
Improvement Projects taken under delayed from
IMPRESS as per schedule scheduled date




PARA-MEDICAL
HSX03500 HSX Providing and supervising O Customer

qualitative patient care in the Satisfaction Score
concerned area.
HSX03600 HSX Preparation of Reports/Data as per O No. of Reports
plan. generated
HSX03700 HSX Health care best practices C No. of innovative
implemented as per plan. programmes
HSX03800 HSX Reduction in cost of patient care O Saving in Rs.
without compromising quality.
HSX03900 HSX Maintenance of inventory record. O Value of stock
inventory
HSX04000 HSX Preventive community health O No. of
programmes Programmes
HSX04100 HSX Safe disposal of bio-medical waste O Satisfaction score
HSX04200 HSX Timely indent and distribution of O No. of emergency
material indents made
HSX04300 HSX Quality improvement initiative as C Number of
per plan initiatives
HSX04400 HSX Reduction in waiting time for C % reduction in
investigative procedures time
HSX04500 HSX No. of educational programmes for C Number
subordinates
HSX04600 HSX No. of quality systems incorporated C No. of
QC/5S/TQM / OHSAS programmes
HSX04700 HSX Upkeep & maintenance of O No. of days of
equipments break down
HSX04800 HSX Quality & accuracy of patient care C Satisfaction score
Nurses/Technicians / in %
Physiotherapists
HSX04900 HSX Quality & upkeep of C Satisfaction score
Hospital/Dispensaries in %
HSX05000 HSX Participation in implementation of C No. of
Computerisation Programmes
HSX05100 HSX Timely inputs to unit/corporate O Time Index Y
etc.
HSX05200 HSX Implementation of Improvement O Time Index Y
HSX05300 HSX Preparation of action plan based O No. of days Y
scheduled date
HSX05400 HSX Implementation of Improvement C Time Index Y
HSX05500 HSX Accomplishment of targets of C Balanced Y
Unit/NC/Function/Department level Scorecard Rating
Balance Score Card (5/4/3/2/1)
L FUNCTION KRA MASTER - 2006-07
Special Universal Suggested Weightage for Source of Data for
KRA KRAs category Measurement
(Y/N) (Y/N) A B C
H H H Verfication of 20 random
records 50% OP& 50% IP by
MS/Reviewer. Keeping in mind
clinical documentation, relevant
investigations & provisional
diagnosis with final treatment,
response to the treatment.
Remarks
Clinical Examination of patients.

Documentation of Clinical
notes, investigation.
Diagnosis
Provision/Final.
H H H Format to be formed
Remarks
To set base
line Cleanliness 5 -S, disposal
of biomedical waste.
H H M Records
Remarks
1.
Judicious referrals
2. Judicious
prescription.
3. Reduction in
frequency of follow up visits.
X X M Title of the programsRemarks
Organisation participation &

L M H maintenance Health Data
Title of the programs
H H H Records
Remarks
1. Reduction local
purchase
2. Judicious use of Drugs &
investigation 3. Minimal
H M M Title of the programs
Remarks
1. E-mail Communications,
publicity.
H H H Records
Remarks
publicity of hospital profile

Competitive tariffs
Empanelments of non BHEL

M H H Title of the programs
remarks
Awareness programs at work

place Public lectures
M H H Title of the programs
Remarks
L M H Minimal Invasive
Title of the surgery
programs
H H M Title of the programs
L M H Title of the Papers/talks/CME
Y H H M Audit to be conducted as per

guidelines issued by CMS/CO.
Audot report duly signed by Unit
Medical Head & sent to
CMS/CO.
L M H
H M L Details of the procedure

H H L Records
Remarks
auto indenting
ecom/reverse action,
central purchasing.
QUE (Quality
Uniformity Economy)
H M L Diagnostic centres &hospital

entered for joint ventures
H M L Number of new data generated

through Hospital Management
System
Y M L L Record maintained by Audit
deptt.
Y M L L Record maintained by Audit

deptt.
individual/ deptt.
Y Y H M L Record maintained by Unit

Head/Unit P&D
Y M X X Unit QA/QC
Y Y L M H
Y M M M Case Document
N X X H Source is data of satisfactory

score parameter outlined in the
format.
N X X M Periodical evaluation of
sectional performance
N X X L Title of the adopted best
practice
N X X H Judicious use of consumables
and energy.
N X X H Periodic verification of inventory
records.
N X X L Title of the programmes
N X X L Format of satisfactory score

N X X H Verification by Appraiser for
availability of items.
N X X L Tile of the innovation
N X X L As per satisfactory format and

360 Appraisal.
N X X L Titles
N X X L Titles
N X X M Timely initiative measures taken
for rectification
N X X L 360º Appraisal
N X X L As per satisfactory format
N X X L Title of programmes and

implementation
N N H H X Rating declared at year end by

Corporate / Unit Management
KRA Remarks
This KRA will be taken by Head of Unit
/Function / Department , if covered
under MAP, and can be assigned a
weightage upto 100%
PLANNING & DEVELOPMENT FUNCTION K
KRA ID FUNCTION KRA Description KRA KRA Unit of
Type Measurement
PDX00100 PDX Development of Company/ Unit O No. of days

/Product/Function level Balanced delayed from
Score Card by specified date. scheduled date
PDX00200 PDX Monitoring - Balanced Score Card- Quarter- O Time Index
wise Data to be finalised by 7th of
subsequent month
PDX00300 PDX Formulation of Broad Objectivesfor O No. of days
CO/Unit/Prod/Function by specified delayed from
date.(To be selected while fixing targets) scheduled date
PDX00400 PDX Formulation of Revenue Budget for CO/ O No. of days
Unit/ Div/Prod/Func by specified date. delayed from
(To be selected while fixing targets) scheduled date
PDX00401 PDX Preparation of monthwise budget after O No. of days

Board approval. delayed from
scheduled date
PDX00500 PDX Half Yearly Review of Operations for CO/ O % of shortfall
Unit/ Div/Product / Function/ Dept made up in LE
(To be selected while fixing
targets)
PDX00600 PDX Flash Report CO/Unit/ Div (To be O Variation in Flash
selected while fixing targets) Vs Board-
adopted figures in
April
PDX00700 PDX Operations Planning & Monitoring O Achievement Vs
Targets.
PDX00701 PDX Operations planning & monitoring Turnover O Achievement Vs
for CO/ Unit/ Div/Product / Function/ Dept Targets.
(To be selected while fixing targets)
PDX00702 PDX Operations planning & monitoring Project O Achievement Vs
deliveries for CO/ Unit/ Div/Product / Targets.
Function/ Dept (To be selected while fixing
targets)
PDX00703 PDX Operations planning & monitoring Materials O Achievement Vs
for CO/ Unit/ Div/Product / Function/ Dept Targets.
(To be selected while fixing targets)
PDX00704 PDX CLEARANCE OF LETTER OF CREDITS O % of LC's cleared

(LCs) BY P&D within specified time. in the specified
time
PDX00800 PDX Assessment of Plant Performance/ SIP O Achievement Vs
Targets.
PDX00900 PDX Submission of Management Information O Time Index
Reports as per schedule.
PDX00901 PDX Status of billing & valuation of Reciept cum O Time Index
despatch report( RDR) by specified time.
PDX01000 PDX Techology Gaps-Identification and bridging O Time Index

of gaps
PDX01001 PDX Identification of Technology Gaps & O Time Index
preparing Business plans for identified
Products within specified schedule.
PDX01002 PDX Bridging of Technology / Business Gaps O Time Index
through introduction of TCAs/PIRs/JVs/
Mergers & Acquisitions Projects.
PDX01100 PDX Formulation of Strategic / Business/ O No. of days
Divisional/Product Plan by specified delayed from
date. scheduled date
PDX01200 PDX Revisiting and Review of Strategic / O No. of days

Divisional/Business/Product/ delayed from
scheduled date
Functional Plans by specified date.
PDX01300 PDX Environmental Information Compilation & O No. of days
Analysis for Business Impact by specified delayed from
date. scheduled date
PDX01400 PDX Benchmarking of Company/Unit/Product O No. of days
Performance delayed from
scheduled date
PDX01401 PDX Analysis of company performance through O No. of days
Benchmarking against international / delayed from
national companies scheduled date
PDX01402 PDX Development of action plan for O No. of days
improvement.Detailed action plan for each delayed from
criteria with milestone dates to be prepared scheduled date
by specified date.
PDX01500 PDX Development /formulation of O Number of FRs
Feasibility Reports (FRs)/Investment prepared Vs
Target
proposals for CO/ Unit/Product/
Function level
PDX01600 PDX Annual Plans Formulation (Capital) for O No. of days
CO/Unit/Product/Function by delayed from
specified date. scheduled date
PDX01601 PDX Formulation of Minor Capital Budget by O No. of days
specified date ( including manufacturing delayed from
technology development) . scheduled date
PDX01700 PDX Capital Budget monitoring O Acheivment Vs
Targets
PDX01701 PDX Capital Budget monitoring - Schemes / O Acheivment Vs
M&R Items Targets
PDX01702 PDX Monitoring of Minor Capital Budget O Acheivment Vs
including manufacturing technology Targets
development.
PDX01703 PDX Capitalisation of facilities by specified date O No. of days
delayed from
scheduled date
PDX01800 PDX Procurement of Capital equipment O Time Index
PDX01801 PDX Freezing Specification and raisal of O Acheivment Vs
Procurement Indents Targets
PDX01802 PDX Tender Evaluation & final recommendation O Acheivment Vs
to release PO. Targets
PDX01803 PDX Co-ordination for Installation of major O No. of days
facilities in stipulated time delayed from
scheduled date
PDX01804 PDX Planning/ indenting/ procurement co- O No. of Indents
ordination and allocation Office furniture to converted to
fulfill requirements of executives within the SRV.
allocated budget
PDX01805 PDX Small assets planning/ budgeting/ O % of budgetted
monitoring etc. to fulfill plant requirement amount
within the allocated budget committed
PDX01900 PDX Finalising Technology / Collaboration O Time Index
(including MOUs/NDAs) agreement
PDX01901 PDX Execution & Monitoring of O Time Index
TCAs(including TCAEE)/ MOUs/ NDAs
including amendments/ extensions/
Purchase of Module documentation/
Royalty payment
PDX01902 PDX Deputation of Engineers to Foreign O Time Index

countries to Collaborators/ Business/
Training/ Sites etc.
PDX01903 PDX Coordination for deputation of experts O No. of experts
deputed
PDX01904 PDX Co-ordination for Design deviations/design O No. of designs
vetting/Queries changed
PDX01905 PDX Maintenance of computerized database of O % of documents
documents received from collaborator computerised
PDX02000 PDX Finalising MOU with Govt. of India by O No. of days
specified date. delayed from
scheduled date
PDX02001 PDX Submission of draft MOU to Govt. of India O No. of days
delayed from
scheduled date
PDX02002 PDX Defending MOU criteria/ targets/ finalisation O No. of days
& approval for signing readiness. delayed from
scheduled date
PDX02003 PDX Submission of MOU performance O No. of days
evaluation report for previous year delayed from
(provisional/ audited) and/ or with case for scheduled date
possible score/ rating improvement (as
necessary)
PDX02004 PDX Monitoring MOU parameters to achieve the O Achievement Vs
MOU performance. Targets.
PDX02100 PDX Preparation and sending replies for O Time Index
Parliament questions to DHI & other
Ministries
PDX02200 PDX Preparation of briefs for CMD/ Directors for O Time Index
their evidence before Parliamentary
committees at Parliament house
PDX02300 PDX Effective planning of Parliamentary O Appraisers
Committees visits to BHEL Units/ Satisfaction
finalization of logistics and preparation of Score
briefs.
PDX02400 PDX Organising Management Committee O Time Index
Meetings
PDX02401 PDX Finalisation of MCM calendar & formulation O No. of days
of Monthly Agenda by specified date delayed from
scheduled date
PDX02402 PDX Compilation & uploading of MCM Agenda O No. of days
folder delayed from
scheduled date
PDX02403 PDX Anaysis/ preparation of MCM backup O No. of days
papers/ presentations/ and appraising Unit delayed from
Head scheduled date
PDX02404 PDX Regular monitoring with concerned O Time Index
agencies for resolution of action points
raised in previous MCMs and presentation
of pending issues.
PDX02405 PDX Preparation/ issue/ and dissemination of O Time Index
MCM Minutes within specified time .
PDX02406 PDX Smooth administration of Management O Appraisers
Committee meetings Satisfaction
Score
PDX02407 PDX Development of systems by specified date C No. of days
to improve the efficiency of MCM delayed from
Secretariat. scheduled date
PDX02408 PDX Development of systems by specified date C No. of days
to enable MC focus on long term/ critical delayed from
company isues. scheduled date
PDX02409 PDX Designing of a systemby specified date to C No. of days
interlink the existing MIRs and generate delayed from
backup material for MCM. scheduled date
PDX02410 PDX Improving the MC Website through better C Satisfaction
facilities/ content management/ and Score (to be
updations/ modifications for effective obtained from
management of MC Meetings. CMD&Directors)
PDX02411 PDX Updation and review of operations review C No. of days
formats by specified date for the MC delayed from
Meetings based on feedback from MC scheduled date
Members and other users.
PDX02500 PDX Reply to Govt. Audit queries/ Inspection O %
report paras/ Action Taken Reports etc.
furnished within specified time (2 weeks)
PDX02600 PDX Reply/settlement of Internal Audit paras O %
PDX02700 PDX Timely inputs to unit/corporate finance for O Time Index
inter-unit re-conciliation of accounts
PDX02800 PDX Preparation for audit of the department for O No. of NCRs
ISO 9000 / TQM by internal as well as
external auditors.
PDX02900 PDX Co-ordination for SMI's revision/ updating C No. of SMIs
etc. reviewed
PDX03000 PDX 1st level 5S audit (Internal self-assessment) O No. of NCRs
for P&D/ KWX department
PDX03100 PDX Presentations for Investors/ other stake O Time Index
holders/ agencies as per schedule
PDX03200 PDX Facilitating Govt policies/ guidelines in O % decided in
Company's favour Company favour /
no. attempted
PDX03201 PDX Preparation & submission of Pre-budget O No. of days
memorandum by specified date delayed from
scheduled date
PDX03202 PDX Mobilising support through Industry O No. of issues
associations on various company issues resolved vis-à-vis
target
PDX03300 PDX Annual press Conference/ AGM - O Satisfaction
Finalisation of CEO speech/ Material for Score (to be
Q&As etc. obtained from
CMD&Directors)
PDX03400 PDX Quality Inputs on Q&A/ Speeches/ Directors O Satisfaction
Report/ Corporate-Profile etc for Top Score (to be
Management obtained from
CMD&Directors)
PDX03500 PDX Implementation of Improvement projects O Time Index
identified in the Position Report as per
schedule
PDX03600 PDX Increase in no. of active Quality Circles in O Number of new
the deptt. circles
PDX03700 PDX Achieving Business excellence thru' TQM at C TQM Score
Deptt. level
PDX03701 PDX Preparation of action plan based on O No. of days
Position report delayed from
scheduled date
PDX03800 PDX Development of Knowledge management C No. of days
Portal delayed from
scheduled date
PDX03900 PDX Contributing case studies etc.for Knowledge C Number
Management Portal
PDX04000 PDX Completion of KM Projects as per schedule C Time Index
PDX04100 PDX Implementation of Special Improvement C No. of days

Projects taken under IMPRESS as per delayed from
schedule (Registration No. & other details of scheduled date
PDX04200 PDX Accomplishment of targets of C Balanced
Unit/NC/Function/Department level Balance Scorecard Rating
Score Card (5/4/3/2/1)
PDX04300 PDX Completion of pilot on DTC at Bhopal for O No. of days

Transformers including Jhansi range in delayed from
association with the consultant and scheduled date
submission of report to Steering Committee
PDX04400 PDX Implementation of DTC O No. of days

delayed from
scheduled date
PDX04401 PDX Preparation of Process Manual for DTC for C No. of days
implementation in units/products. delayed from
scheduled date
PDX04402 PDX Collection and analysis of data for DTC O No. of days
delayed from
scheduled date
PDX04500 PDX Implementation of PSM O No. of days
delayed from
scheduled date
PDX04501 PDX Preparation of Process Manual for PSM for C No. of days
implementation in units/products. delayed from
scheduled date
PDX04502 PDX Collection and analysis of data for PSM O No. of days
delayed from
scheduled date
PDX04503 PDX Providing inputs within specified time for O No. of days
preparation of Process Manual for PSM delayed from
scheduled date
PDX04600 PDX Completion of pilot on Lean Mfg and C No. of days
submission of report to steering committee delayed from
scheduled date
PDX04601 PDX Collection and analysis of data for lean O No. of days
manufacturing delayed from
scheduled date
PDX04602 PDX Preparation of Process Manual for LM for C No. of days
implementation in other units/products. delayed from
scheduled date
PDX04700 PDX Implementation of PSM for Castings and O No. of days
forgings delayed from
scheduled date
PDX04800 PDX Preparation of Road map and submission to O No. of days
Directors on Business and delayed from
organisation Initiatives in line with scheduled date
recommendations of Task forces
PDX04900 PDX Pre award discussion with Consultant , O No. of days
Finalisation of Deliverables, Obtaining delayed from
internal approvals and Placement of LOA scheduled date
on Consultant
PDX05000 PDX Submission of monthly progress reports to O Time Index
top management, Orientation Programmes
at units, Structuring of initiative Teams/
Steering Committees
PDX05100 PDX Resolving interface issues within specified O % issues
time as per schedule of initiatives resolved within
specified time
PDX05200 PDX Liaison with consultant, arranging meetings, O Satisfaction score
co-ordination regarding programmes/ visit
schedules of different initiatives under
implementation with concerned Champions
PDX05300 PDX Development of Departmental Procedures C No. of days

within specified time for the processes delayed from
identified. scheduled date
PDX05400 PDX Providing timely inputs for comprehensive O Percentage
examination of BHEL by Parliamentary Submission of
Committee on Public Undertakings (COPU) inputs to COPU
by specified time after due approval of in time as per
competent authority. their demand.
PDX05401 PDX Providing basic data, information etc to O Percentage
Corp.P&D for comprehensive examination Submission of
of BHEL by Parliamentary Committee on inputs to Corp.
Public Undertakings (COPU)before P&D before
specified time. specified time.
PDX05500 PDX Development of Strategy Map of the C No. of days
Company. delayed from
scheduled date
PDX05501 PDX Identification of Strategic Initiatives to be C No. of days
pursued for meeting the targeted strategic delayed from
objectives. scheduled date
PDX05502 PDX Mapping of interlinkages of the initiatives to C No. of days
achieve the strategic objectives. delayed from
scheduled date
PDX05600 PDX Conducting in-depth assessment including O No. of days
determining the compatibility and worth of delayed from
the identified source. scheduled date
PDX05601 PDX Formation & coordination of internal task C No. of days
force to supervise the process of due delayed from
diligence including defining the essential scheduled date
requirements of the process.
PDX05602 PDX Establish requirement of consultants for C No. of days
Legal/ Finance/ technology functions etc, delayed from
receive offers from shortlisted firms & scheduled date
appoint consultants to assist in due
diligence.
PDX05603 PDX Quantify the degree of synergy between O No. of days
BHEL and the target company , submit EOI/ delayed from
NBB and perform due diligence. scheduled date
PDX05604 PDX Timely preparation of Valuation report. C No. of days
delayed from
scheduled date
PDX05700 PDX Finalisation of the contours of the offer and O No. of days
closure of the transaction for acquisition/ delayed from
strategic alliance. scheduled date
PDX05701 PDX Timely Negotiation/ Finalization of O No. of days
agreement with strategic partners, as delayed from
required. scheduled date
PDX05702 PDX Negotiate with owners of target company for O No. of critical
finalisation of Share Purchase Agreement & observations by
Share Holders Agreement. BoD
PDX05703 PDX Negotiate the Term sheet of the financing C Satisfaction score
package to the best possible advantage of
BHEL.
PDX05704 PDX Negotiate with lenders of the target C Satisfaction
company so as to improve upon the existing Score
terms & conditions.
PDX05705 PDX Submission of complete offer, incorporating C No. of days
terms & conditions, special caveat etc. delayed from
scheduled date
PDX05800 PDX Finalising Strategic Alliances including O Time Index
taking financial stake to fulfill Strategic
Objectives as per plan.
PDX05801 PDX Development of systems & procedures to C No. of days
establish the process of forming Strategic delayed from
Alliances scheduled date
PDX05802 PDX Identifiy & establish business gaps O No. of days
(technology, market access, market share delayed from
etc.), analyse alternatives & prepare scheduled date
proposal for further action to establish a
strategic alliance.
PDX05803 PDX Obtain clearance of the Board of Directors O No. of days
and GOI (where necessary) delayed from
scheduled date
PDX05804 PDX Formation of specialist vehicle for the C No. of days
acquisition, including SPVs, JVs etc. delayed from
scheduled date
PDX05900 PDX Timely completion of Special Assignments C Time Index
as identified in the year-beginning/ mid-year
and final review stages
PDX06000 PDX Providing supporting data and additional O Percentage
inputs to the Parliament Secretariat and Submission of all
Ministries as per their requirement with information &
respect to various Parliamentary / Ministries documents in
activities for better management BHEL time as per their
interface. demand.
PDX06100 PDX Vetting of Technical Specification of O Time Index

Capital items.
PDX06300 PDX Finalisation of Functional scorecard by O No. of days

specified date delayed from
scheduled date
PDX06400 PDX Preparation of Power Sector Annual Capital O No. of days
Budget proposal for T&P items delayed from
scheduled date
PDX06500 PDX Preparation of Power Sector Annual Capital O No. of days
Budget proposal for Enabling Works (EW) delayed from
scheduled date
PDX06600 PDX Preparation of Power Sector Supplementary O No. of days
Capital Budget proposal for T&P items delayed from
scheduled date
PDX06700 PDX Preparation of Power Sector Supplementary O No. of days
Capital Budget proposal for Enabling Works delayed from
(EW) scheduled date
PDX06800 PDX Allocation and intimation of Sanction Nos. O No. of days
after approval of the Budget for T&P items delayed from
scheduled date
PDX06900 PDX Allocation and intimation of Sanction Nos. O No. of days
after approval of the Budget for EW delayed from
scheduled date
PDX07000 PDX Renewal of hiring rates for T&P items: C No. of days
- Inter Regional delayed from
- BHEL Sub- scheduled date
contractors and outside agencies
PDX07100 PDX Periodic updation of inventory items (Major O No. of days
T&Ps) on quarterly basis [web enabled delayed from
system] scheduled date
PDX07200 PDX Monitoring utilisation of capital T&P budget O Improvement in
utilisation
PDX07300 PDX Renewal of wireless licence(s) O No. of days
delayed from
scheduled date
PDX07400 PDX Preparation/modification of standard T&P C No. of days
deployment modules delayed from
scheduled date
PDX07400 PDX Preparation of deployment chart of major O No. of days
T&P items (own or hired) delayed from
scheduled date
PDX07500 PDX Special assignment on capability building in C No. of days
Construction / Services technology delayed from
scheduled date
PDX07600 PDX Improvement in Employee Satisfaction O Score
Score
inter-unit re-conciliationof accounts
MENT FUNCTION KRA MASTER - 2006-07
Critical Special Universal Suggested Weightage for Source of Data for KRA
KRA (Y/N) KRA KRA (Y/N) category Measurement Remarks
(Y/N) A B C
N Y N H H H
Report sent to CO
N N N M M L
Reports / Score
Card(s)
N Y N H M M
Date sent to CO
N Y N H M M
Date sent to CO
Y Y N M M M
report to Corporate
Office -
N N N H M M
LE Finalised
N N N M M L
Board adopted figures

N N N M M L
MCM Report
N N N M M M
MCM Report
N N N X H M
N N N X H M
N N N L M M
Document forwarded
to Finance -
N N N X M X
Reports sent to CO
N N N X X M Date of reports sent to
CO
N N N M M M MIR to unit
Finance,Purchase and
Commercial(MIR) -
H X X
N N N H X X
Business reports
N N N H X X
Business reports
N Y N H X X
Date of submission
N Y N H X X
Approval of System by
approving Authority
N Y N X H X
Documents
N Y N X H X
Reports
N Y N X H X
Reports
N Y N X H X
Reports
N N N X H X
Reports
N Y N X H X
Date of completion
N Y N X M X
Date of sanction
N N N X X H
MIRs
N N N X X H
MIRs
N N N X X M
MIRs
N Y N X H M
N N N X H M
N N N X H M
MIRs
N N N X H M
MIRs
N Y N X M H
N N N X M L
N N N X H M
N N N H X X
Reports
N N N X X M
Reports
N N N X M L
N N N X H M
N N N X M L
N N N X M L
N Y N X M X
Date of signing
N Y N X M X
Reports
Y Y N X M M
Reports
Y Y N X H M
Reports
Y N N X H M
Y N N X H M
Y N N H H M
N N N H H M
N N N X H X Approved Calendar &

Agenda
Y Y N X H M
Y Y N X M M
Y Y N X H M
Y N N X H M
N N N X H M
N N N X H M
N Y N X H M
N Y N X H M
N Y N X H M
N N N X H M Questionnaire for
obtaining feed back to
be designed by the
deptt. by August'05
N Y N H H H
Y Y Y M L L
Audit deptt.
Y Y Y M L L Record maintained by
Audit deptt.
Y Y Y M L L Record maintained by
individual/ deptt.
N N N X M L
N N N X H M
N N N X H M
Y N N X H M
Y N N X H M
Y Y N X H M
Y N N X H M
Y N N X H M Questionnaire for
be designed by the
deptt. by August'05
Y N N X H M Questionnaire for
be designed by the
deptt. by August'05
Y N Y X M M
Project report
N N Y M X X
Unit QA/QC
Y N Y H X X
Quality Deptt.
Y Y Y X M X

Y Y Y L M H
N N Y M M M
Y N Y X M H
Project report
N Y Y H H H
Project report
Y N N H H X This KRA will
be taken by
Head of
Unit
/Function /
Department ,
if covered
under MAP,
and can be
Rating declared at assigned a
year end by Corporate weightage
/ Unit Management upto 100%
N Y N H L L
Reports & records in

corporate meetings
and discussions -
N Y N H H M Reports & records of
corporate steering
committee meetings
and discussions -
N Y N L M H Reports & records of
corporate meetings
and discussions -
N Y N L M H
Records of steering
committee meetings -
corporate steering
committee meetings
and discussions -
corporate meetings
and discussions -
N Y N L M H
Records of steering
committee meetings -
corporate meetings
and discussions -
corporate meetings
and discussions -
corporate meetings
and discussions -
corporate meetings
and discussions -
corporate meetings
and discussions -
N Y N H H L
Reports & records of
corporate meetings
and discussions -
N Y N H H M
corporate meetings
and discussions -
N N N H H M
corporate meetings
and discussions -
N N N H H H Reports & records of
corporate meetings
and discussions -
N N N L M H

corporate meetings
and discussions -
Y Y N M M M
Date of submission -
Y N N M M M
Appraiser -
Y N N M M M
Appraiser -
Y Y N M M M
Report. -
N Y N M M M
Clearance of Corp.
Office. -
Y Y N M M M
Clearance from Corp.
Office. -
Y Y N M M M
Report -
Y Y N M M M
Report -
Y Y N M M M
LOI -
Y Y N M M M
Report -
Y Y N M M M
Report -
Y Y N M M M
Submission of bid. -
Y Y N M M M
Signing of agreement. -
Y N N M M M
Approval of
Management. -
Y N N M M M
Approval of
Management. -
Y N N M M M
Approval of
Management. -
N Y N M M M
Date of submission of
bid. -
Y N N H H H
Report -
Y Y N H H H
System approved by
competent authority -
Y Y N H H H
Report -
Y Y N H H H
Date of clearance. -
Y Y N H H H
Date of clearance. -
N N N H H H
Documents
Y N N M M M
Appraiser -
N N N L M H
M L L Record maintained by
Unit/Corp. Finance
deptt.
Y H M L Record maintained by
Unit Head/Unit P&D
Y L H L
Proposal submission
Y L H L
Proposal submission
Y L H L
Proposal submission
Y L H L
Proposal submission
Y L H L
Intimation to Region
and Budget Approval
Y L H L
Intimation to Region
and Budget Approval
Y L H L
Letter from Finance

Deptt
Y L H L
Web Properties
L H L
Finance report
Y L H L
Timely Submission of
remittance fee
Y L H L
Issue date of module

Y L H L
Deployment chart
issue date
Y H H H
Report
Y Y M X X Survey Report
Y Y M L L Record maintained by
individual/ deptt.
Prefix "Development of " to KRA-DS
MARKETING FUNCTION KR
KRA ID Function KRA Description Unit of Measurement KRA
Type
MKX00100 MKX Order Booking as per Budget % Score = Actuals/Target O

MKX00101 MKX Timely obtaining & preparation of three tier Delay in Days vs Norm O
estimates: * (NORM FOR OBTAINING
ESTIMATES IN NO. OF
DAYS PRIOR TO DUE
DATE - PRODUCTS = 3
DAYS; PROJECTS = 7
DAYS) Total Score =
SIGMA of (Scores)/ No. of
Bids
MKX00102 MKX Preparation & furnishing clarifications to % of Total Clarifications O

Customers on the proposal as per Time Submitted in Time; Total
Specified by Customer Score = SIGMA of
(Scores)/ No. of Bids
MKX00103 MKX Secure business for RLA / R & M / % Score = Actuals/Target O
Consultancy /other services
MKX00104 MKX Timely preparation/ submission of Techno- Avg delay in days from O
Commercial proposals * scheduled dates;
Measurement Criteria : L5
L4 L3 L2 L1 delay
days 0 1 2 3 4
MKX00105 MKX Timely finalization of strategic % X1/X2 x 100 X1 = Total O
vendors/service providers* Specified Time = time taken; X2 =
7 days before Submission date Specified Time
MKX00200 MKX Price Recommendation Accuracy - Projects As a % of qualified O
where price recommended by marketing evaluated bids Product /
Dept is within range {90% of L2 (for Bids Projectwise accuracy
won} / 110% of L1 (for Bids lost)} range as per Dept Plan
MKX00300 MKX Orders booked through negotiated route % Score = (Orders Booked O
thru Negotiation / Target)
MKX00301 MKX Submission of Technical Parameters/ scope % X1/X2 x 100 X1 = No of O

& commercial terms of offer as per Time offers submitted on time.
Specified by Customer* X2 = Total No of Offers;
Total Score = SIGMA of
(Scores)/ No. of Offers
MKX00302 MKX Preparation & furnishing clarifications to % X1/X2 x 100 X1 = No of O
Customers on the proposal within Customer Clarifications submitted on
Specified Time* time. X2 = Total No of
Clarifications; Total Score
= SIGMA of (Scores)/ No.
of Offers
MKX00400 MKX Finalising / Signing of P.O / Contract %Score= X1/X2 x 100 X1 O
document within specified time {Specified = Total time taken from
time = Within 30% of delivery /Contract LOA date. X2 = Specified
Period} Time; Total Score =
SIGMA of (Scores)/ No. of
Contracts
MKX00401 MKX Preparation of Draft Contract / P.O within % Score = X1/X2 x 100 X1 O
75% of Specified Time *{Specified time = = Total time taken; X2 =
Within 30% of delivery /Contract Period} Specified Time; Total
Score = SIGMA of
(Scores)/ No. of Contracts
MKX00500 MKX Placement of Internal Order within 1 week of % Score = X1/X2 x 100 X1 O
receipt of P.O / LOA/ LOI = Total days taken; X2 = 7
Days; Total score = Sigma
of score / No of orders
MKX00600 MKX Conversion of anticipated orders to firm % Score = X1/X2 x 100 X1 O

orders as per schedule to achieve T.O = Value of Anticipated
budget of Unit/Regions Orders converted on time;
X2 = Target
MKX00700 MKX Good Contracting -(No. of contracts signed %Score = Actuals/Target O
with 90% payment realisation on Supply & Measurement Criteria :
balance 10% on completion of warrantee L5 L4 L3 L2 L1 Criteria =
period and/or a LD cap on delivery @ 10% of 50% 45% 40% 30% 20%
the Contract Price) Criteria definition : 50% of
all contracts signed in a
year by a particular
section/group with such
payment terms and/or LD
cap will constitute the
Target
MKX00800 MKX Increase in Success Rate (Success % Measurement Criteria = O

Rate=Orders Won/ Bids Submitted) * 100x{(X1-X2)/X2} where
X1=Current Year Success
Rate X2=Average
Success Rate of Last 5
Years
MKX00900 MKX Increase in Bids Attempted to Total Potential % Measurement Criteria = O

(Vis-à-vis Bids Attempted/ Total Potential 100x{(X1-X2)/X2} where
Last Year) X1=Current Year Bids
Attempted/ Total Bids
Potential X2=Last Year
Bids Attempted / Total Bids
Potential
MKX01000 MKX Bringing the lost customer back in BHEL fold % X1/X2 x 100 X1 = O
Actual; X2 = Target
MKX01100 MKX Additional business secured through strategic As a percent of total orders O
tie-ups received
MKX01101 MKX Timely Negotiation/ Finalization of agreement % X1/X2 x 100 X1 = Total O
with strategic partners * Specified Time = 15 time taken; X2 =
days before Submission date Specified Time
MKX01200 MKX Order booking from new % Score = Actuals/Target O

products/technology/services against target
MKX01300 MKX Entry in New Market/New Customers % Score = Actuals/Target O
MKX01400 MKX Increase in success rate of Pre-Qualification % Score = X1/X2 x 100 X1 O
bids over previous year = No of prequalifications
secured; X2 = Total No. of
Pre Q secured in previous
year
MKX01500 MKX Creating Market Report -by specific date % Score = Actuals/Target O
(Country reports/ Competitors profile/
Customer Profiles/ Product reports/ demand
forecast e.t.c)
MKX01600 MKX Highlighting of Identified Issues in % Score = Actuals/Target O
Seminars/ Business Forums/ Trade Bodies /
Adm. & Concerned Ministries
MKX01700 MKX Promotional activities completed % Score = Actuals/Target O
MKX01800 MKX Contribution by Business Sector/ Groups in % Score = Actuals/Target O
Product Committees & subsequent follow-up
till its implementation.
MKX01900 MKX Reduction in delivery of Overdue Spares % Score = X1/X2 x 100 X1 O
= No. of day by which
reduced; X2 = Target
MKX02000 MKX New Marketing / business development % Score = Actuals/Target O
initiatives undertaken
MKX02001 MKX Identify & introduce new Product /Service in % Score = Actuals/Target O
the Market
MKX02100 MKX Proactive action to get BHEL qualified prior to % Score = X1/X2 x 100 X1 O
bidding = No of tenders got
qualified; X2 = Total No of
tenders attempted for
qualification
MKX02200 MKX Analysis of tenders lost & strategy building % reduction in tender lost C
based on lessons learnt. over previous year
MKX02300 MKX Analysis of tender enquiries not participated. % reduction in enquiries C
not participated over
previous year
MKX02400 MKX Enhance Customer relations & secure % Score = Actuals/Target O
commendations
MKX02500 MKX Market share enhancement for competitive % Measurement Criteria = C
products 100x{(X1-X2)/X2}
X1=Current Year Success
Rate; X2=Average
Success Rate of Last 3
Years
MKX02600 MKX Create market /increase business through % Score = Actuals/Target O
Long-Term-Contracts{LTSA/ Rate contracts
e.t.c}
MKX02700 MKX Timely collection of market intelligence Time (Days for completion) O
/ No. of days delayed from
scheduled date
MKX02800 MKX Increase in bids attempted over previous % Measurement Criteria = O

year 100x{(X1-X2)/X2}
X1=Current Year Bids
Attempted; X2=Last Year
Bids Attempted
MKX02900 MKX Long term strategic tie-ups for % Score = Actuals/Target C
JVs/Consortium/Representations/sub-
contracts
MKX03000 MKX Cash Collection from Advance / Progress As a % of Revenue Budget O
payments w.r.t Budget
MKX03001 MKX Submission of BGs / Required documents %Score = X1/X2 x 100 X1 O
incl. Invoice to Customer . * = Total time taken; X2 =
Specified Time(as per LOA
/ Contract)
MKX03002 MKX Timely invoicing of final payments (Initial %Score = X1/X2 x 100 X1 O
Operations/ Guarantee test ) = Total time taken; X2 =
/ Contract); Total score =
Sigma of score / No of
Orders
MKX03100 MKX BG reduction as per target % Score = Actuals/Target O

MKX03200 MKX Cash collection as per target %Score = X1/X2 x 100 X1 O
= Actual Collection; X2 =
Target
MKX03201 MKX Facilitating Timely Reconciliation of % Score = X1/X2 x 100 X1 O
outstandings between units and Customers* = No of MUs for whom
settlement achieved; X2 =
Total No of Units involved
per contract; Total score =
Contracts
MKX03300 MKX Amount realised out of verified (other than % Score = X1/X2 x 100 X1 O
withheld) outstanding payments as at = Actual Collection; X2 =
beginning of financial year. Target
MKX03400 MKX Balance recovered from closed / % Score = X1/X2 x 100 X1 O
commissioned projects vs targets incl = Actual Collection; X2 =
withheld outstandings Target
MKX03500 MKX Timely approval of Billing break up as per % Score = X1/X2 x 100 X1 O
schedule / LC opening as per plan = Total time taken; X2 =
Orders
MKX03501 MKX Review & check billing schedule w.r.t % Score = X1/X2 x 100 X1 O
payment terms & timely submission for = Total time taken; X2 =
approval Specified Time(as per LOA
Orders
MKX03600 MKX Obtaining documents / PAC from customer % Score = X1/X2 x 100m O
for Project Import / Duty Exemption X1 = Total time taken; X2
Entitlement Certificate / Advance license as = Specified Time agreed
per agreed schedule with internal customer with internal customer;
Total score = Sigma of
score / No of Orders
MKX03700 MKX Obtain Proposals for write-off from units/ % Score = X1/X2 x 100 X1 O
Review & Check Completeness and co- = Actual amount written-
ordinate for final approval of competent off; X2 = Target
authority
MKX03800 MKX Contracts Closed within X Months reckoned % Score = 100 x [Total O
from Date of Expiry of Warranty Period X = 6 Contracts Closed / Total
months after technical closure Contracts targeted for
Closure]
MKX03801 MKX Contracts Closed beyond X Months reckoned % Score = 100 x [Total O
from Date of Expiry of Warranty Period X = 6 Contracts Closed / Total
months after technical closure Contracts targeted for
Closure]
MKX03802 MKX Obtaining No Dues Certificate from Units % Score = X1/X2 x 100 X1 O
(after Financial Reconciliation) = Actual; X2 = No of
Contracts for which No-
Due-Cert as targeted
MKX03803 MKX BG discharge of what is due* % X1/X2 x 100 X1 = Actual O
value of BG discharged;
X2 = Value of BGs due for
discharge
MKX03900 MKX Settlement of Govt. Audit Paras % X1/X2 x 100 X1 = Actual O
Nos settled; X2 = Total
Nos. due for settlement
MKX03901 MKX Preparation of Draft Reply in Consultation % X1/X2 x 100 X1 = O

with internal Audit Actual; X2 = Total Nos. of
draft reply to be prepared
MKX04000 MKX Resolution of contractual issues specified % Score = X1/X2 x 100 X1 O

within time = Total time taken; X2 =
Time specified by
external / Internal
customers
MKX04100 MKX Success rate in time extensions/ LD % Score = (Actual/Target) O
reduction etc x 100
MKX04200 MKX Resolution of Customer complaints % Score = (No. of O
complaints resolved/Total
No. of complaints) x 100
MKX04300 MKX Reply to Govt. Audit queries/ Inspection % O
MKX04400 MKX Reply/settlement of Internal Audit paras % O
MKX04500 MKX Preparation & submission of Monthly MIRs / Time Index O
Broad Objective & Flash Result within
specified time Specified Time = 3 days before
Submission date
MKX04501 MKX Timely preparation of Draft MIRs/ B.O/ Flash Time Index O
results*Specified Time = 4 days before
Submission date
MKX04502 MKX Providing data and inputs for AS-7 by the Delay in days from the due C
scheduled date. date the information
provided
L5=0 L4=0.5 L3=1 L2=1.5
L1=2
MKX04600 MKX Formulation of Budget parameters/ Flash Time Index O
Results/ MOU/ Annual & Strategic plans
within Specified Time Specified Time = 3
days before Submission date
MKX04601 MKX Timely preparation of Budget for Review & No. of days delayed from O
Presentation by scheduled date Specified scheduled date
Time = 3 days before Submission date
MKX04602 MKX Inputs to Corporate Office for preparation of No. of days delayed from O
Strategic & Annual Plans by specified date. scheduled date
Specified Time = Submission date
MKX04700 MKX Finalisation Balance Score Card by specified No. of days delayed from O
date scheduled date
MKX04800 MKX Timely inputs to unit/corporate finance for Time Index O
inter-unit re-conciliation of accounts
MKX04900 MKX Timely inputs to unit/corporate finance for Time Index O
MKX05000 MKX Finalisation of Functional scorecard by No. of days delayed from O

specified date scheduled date
MKX05100 MKX Improvement in Employee Satisfaction Score Score O
MKX05101 MKX Implementation of Improvement projects Time Index O

schedule
MKX05200 MKX Percent increase in offers Submitted on % Score = X1/X2 x 100 X1 C
Electronic Media ( Offers submitted on = Offers submitted on
electronic media / Total No of Offers) electronic media; X2 =
Total No. of offers
MKX05300 MKX Increase in contributions from various orders % Score = Current Year O
booked over previous year Avg of contribution/ Avg of
last three years
MKX05400 MKX Identifying & Organising Training Needs for % Score = Actuals/Target C
Capability Enhancement
MKX05401 MKX No. of Training Mandays per Year * Actual No / targets O
MKX05500 MKX Providing inputs for Quality Improvement % Score = Actuals/Target C
Initiatives (TQM; Certifications; Quality audits
e.t.c) by due date
MKX05600 MKX Providing inputs for Development of Actual No / targets C
Knowledge Management system as per plan
MKX05700 MKX Development of IT Initiatives as per MOU Actual No / targets C

MKX05800 MKX Increase in no. of active Quality Circles in Number of new circles O
the deptt.
MKX05900 MKX Achieving Business excellence thru' TQM at TQM Score C
Deptt. Level
MKX05901 MKX Preparation of action plan based on Position No. of days delayed from O
report scheduled date
MKX05902 MKX Implementation of Improvement projects Time Index C
schedule
MKX06000 MKX Suggestions for improving productivity % Score = Actual nos O
accepted / Target
MKX06100 MKX Development of Knowledge management No. of days delayed from C
Portal scheduled date
MKX06200 MKX Contributing case studies etc. for Knowledge Number C
Management Portal
MKX06300 MKX Completion of KM Projects as per schedule Time Index C
MKX06400 MKX Implementation of Special Improvement No. of days delayed from C
Projects taken under IMPRESS as per scheduled date
schedule (Registration No. & other details of
project to be specified in the boxes provided
against the KRA)
against the KRA)
against the KRA)
against the KRA)
against the KRA)
against the KRA)
MKX07000 MKX Accomplishment of targets of Balanced Scorecard C
Unit/NC/Function/Department level Balance Rating (5/4/3/2/1)
Score Card
FUNCTION KRA MASTER - 2006-07
Critical Special Universal Suggested Weightage Source of Date for
KRA KRA KRA Measurement
(Y/N) (Y/N) (Y/N)
A B C
Y N N H H H Budget
N N N M M M Commercial Register
Y N N L M H Budget
N N N X X M Departmental Plan
N N N X L H Departmental Plan
Y N N H M X Commercial Register
N N N M M M Commercial Register /
Dept Plan
N N N L M M Commercial register
N N N L M M Commercial register
Y N N M M H Commercial register
N N N L M H Commercial register
N N N X M H Commercial register
N N N M M M MIR/ Revenue Budget
N N N M M X Commercial Register
Y N N M H H Commercial Register
N N N H M M Departmental Plan
N N N M H X As per Dept Plan

N N N M H X As per Dept Plan
Y N N L H H As per Dept Plan
N N N M H M Budget
N N N M M M As per Dept Plan
N N N X M M As per Dept Plan
N N N M M X As per Dept Plan
N N N L M M As per Dept Plan

N N N M M X Dept Plan & Product
Committee Minutes
N N N M M M MIR
N N N M H M Dept Plan
N N N M M L As per Dept Plan
N N N L H M Departmental Plan
N N N M M M Departmental Plan
N N N M M M Departmental Plan
N N N X M M Project report
N N N M H H Commercial Register
N N N H M L Departmental Plan
Y N N L M M MIR/ Revenue Budget
N N N X L M Commercial register
N N N L L M Commercial register
N N N M L M Dept Plans
Y N N M M L Cash Collection Budget
N N N L L M Dept Plan
N N N L M M Dept. Cash Collection

Plan
N N N M M L Budget
N N N X L M Commercial register
N N N X L L Commercial register
N N N X M M Commercial register
N N N L M L MIR/ Departmental Plan
N N N M M X Unit Score card
N N N M M X Unit Score card
N N N X M M Departmental Plan
N N N M M M As per Dept Plan/

Finance
N N N L M L Finance Records/
Departmental Plan
N N N X M M Finance Records/
Departmental Plan
N N N L H M Departmental Plan
N N N L L M Commercial Register
N N Y M L L Record maintained by
Audit deptt.
N N Y M L L Record maintained by
Audit deptt.
N N N X M X Departmental Plan
N N N X M H Departmental Plan
N Y N H H H Department register
Y N N H M X Departmental Plan
N Y N H X X Departmental Plan
N Y N M L L Departmental Plan
N Y N M H L Budget /MOU
individual/ deptt.
Unit/Corp. Finance
deptt.
Y Y Y H M L Record maintained by
Unit Head/Unit P&D
Y N Y M X X Survey Report
N N N L M H MIR
N N N M M M Revenue budget &

Finance
N N N H H H As per Dept Plan

N N N L L L As per Dept Plan
N N N L L L CQA & DP
N N N L L L Corporate Engg.
N N N M H H Corporate IT/ Dept Plan

Y N N L M H Departmental Plan
Y Y Y L M H
N N Y M M M Departmental Plan
Y N N H H X Rating declared at year

end by Corporate / Unit
Management
KRA Remarks
This KRA is not apprearing
for C level appraisee.
Department , if covered
under MAP, and can be
assigned a weightage upto
100%
COMMERCIAL FUNCTION KR
KRA ID Function KRA Description KRA Unit of Measurement

Type
CMX00100 ORDER BOOKING FOR MAIN AS A % OF BUDGET

CMX O
EQUIPMENT
CMX00101 L2 - SUCCESS RATE OF OFFERS VALUE OF OFFERS
CONVERTED INTO
CMX O ORDERS/TOTAL VALUE
OF OFFERS
SUBMITTED
CMX00102 L3 - TIMELY PREPARATION OF Time Index
ESTIMATES & SUBMISSION OF
CMX COMPLETE OFFER O
CMX00200 ORDER BOOKING THROUGH AS A % OF TOTAL

CMX O
NEGOTIATED ROUTE ORDER BOOKED
CMX00201 L2 - FINALISATION OF TECHNICAL Time Index
PARAMETERS/SCOPE AND
CMX COMMERCIAL CONDITIONS AS PER O
PLAN
CMX00202 L3 -TIMELY PREPARATION AND Time Index
FURNISH CLARI-FICATIONS SOUGHT
CMX BY CUSTOMERS ON THE PROPOSAL O
SUBMITTED.
CMX00300 TENDERS PARTICIPATED WHERE AS A % OF QUALIFIED
PRICE ASSESSMENT BY COMMERCIAL EVALUATED BIDS
IS WITHIN RANGE OF +/- 5% FOR
CMX STANDARD PRODUCTS OF QUALIFIED O
EVALUATED L1 OR L2 BIDDER .
CMX00400 TENDERS PARTICIPATED WHERE AS A % OF QUALIFIED

PRICE ASSESSMENT BY COMMERCIAL EVALUATED BIDS
IS WITHIN RANGE OF + OR - 7% FOR
CMX HYDRO PROJECTS OF QUALIFIED O
EVALUATED L1 OR L2 BIDDER.
CMX00500 FINALISATION / SIGNING OF PO/ Time Index

CONTRACT WITHIN SPECIFIED TIME
CMX O
CMX00501 L2 -REVIEW & FINALISATION OF Time Index
CONTRACT TERMS WITH CUSTOMER
CMX WITHIN 30% OF SPECIFIED TIME O
CMX00502 L3 - PREPARATION OF DRAFT Time Index

CONTRACT WITHIN 50% OF SPECIFIED
CMX TIME O
CMX00600 ANTICIPATED ORDER CONVERTED AS A % OF TOTAL

CMX INTO FIRM ORDERS WITHIN TIME O ANTICIPATED ORDERS
FRAME
CMX00601 L2 - PREPARE AND FURNISH Time Index
CLARIFICATIONS SOUGHT BY
CMX CUSTOMERS ON THE PROPOSAL O
SUBMITTED.
CMX00700 SUCCESS RATE OF % OF TOTAL PQ BIDS

CMX PREQUALIFICATION BIDS PREPARED O SUBMITTED
AND SUBMITTED
CMX00800 ORDER BOOKING FOR SPARES/ R&M/ AS A % OF BUDGET
CMX O
O&M SERVICES.
CMX00801 L2 - ENHANCE SUCCESS RATE OF VALUE OF OFFERS
OFFERS CONVERTED INTO
CMX O ORDERS/TOTAL VALUE
OF OFFERS
SUBMITTED
CMX00802 L3 - TIMELY PREPARATION OF Time Index
ESTIMATES/ TECHNO-COMMERCIAL
CMX BID O
CMX00900 ISSUE OF WORK ORDERS/Contract Time Index

CMX O
memo as per schedule
CMX01000 Arrange AMA approvals within specified Time Index
schedulefor aniticipated orders to initiate
CMX Advance action of Long lead materials for O
meeting tight delivery schedules.
CMX01001 Preparation of AMA proposals within Time Index
CMX O
specified schedules
CMX01100 Timely preparation and dissemination of Time Index
CMX O
CIS
CMX01200 APPROVAL OF L1/L2 NETWORKS Time Index
WITHIN SPECIFIED TIME IN THE
CMX CONTRACT O
CMX01201 L3 - PREPARE/CONSOLIDATE & SUBMIT Time Index

L1/L2 NETWORKS WITHIN 75% OF
CMX SPECIFIED TIME. O
CMX01300 DRAWINGS APPROVAL WITHIN Time Index
SCHDULED TIME
CMX O
CMX01400 VENDORS/QAP / TEST SCHEDULE Time Index

APPROVAL WITHIN SCHEDULED TIME
CMX AS APPLICABLE O
CMX01500 TIMELY APPROVAL OF BILLING BREAK Time Index

UP AS PER SCHEDULE
CMX O
CMX01501 L2 -REVIEW AND CHECK BILLING Time Index

SCHEDULE COMPLIANCE WITH TERMS
CMX OF PAYMENT/SUBMIT & OBTAIN O
APPROVAL TIMELY
CMX01502 L3 - PREPARE BILLING SCHEDULE Time Index
WITHIN 75% OF SCHEDULED TIME IN
CMX LINE WITH CONTRACT TERMS. O
CMX01600 OBTAINING DOCUMENTS FROM Time Index

CUSTOMER FOR PROJECT
IMPORT/DUTY EXEMPTION
CMX ENTITLEMENT CERTIFICATE.(AS PER O
AGREED SCHEDULE WITH INTERNAL
CUST.)
CMX01601 L3 -PREPARE AND SUBMIT DRAFT Time Index

DOCUMENTS TO CUSTOMER FOR
CMX OBTAINING DEEC / PI DOCUMENTS O
WITHIN 75% OF SPECIFIED TIME
CMX01700 OBTAINING DOCUMENTS FROM AS A % OF
CUSTOMERS FOR AVAILING EXPORT COLLECTION OF ALL
CMX INCENTIVE WITHIN 6 MONTHS FROM O DOCUMENTS DUE
RECEIPT OF PAYMENT
CMX01800 SUBMISSION OF ALL FINAL Time Index
DOCUMENTS INCLUDING AS BUILT
CMX DRGS./ O & M/ MANUALS ETC.WITHIN O
CONTRACT PERIOD/ AS PER
CONTRACT SCHEDULE
CMX01900 TO ACHIEVE GROSS BILLING WITH AS A % OF BUDGET
CMX O
RESPECT TO BUDGET TARGET
CMX01901 L2 -ARRANGE CUSTOMERS Time Index
CLEARANCE FOR DESPATCH ( WITHIN
CMX 1 MONTH OF HANDING OVER/ O
CONTRACT SCHEDULE WHICHEVER IS
LATER)
CMX01902 L3 -ARRANGE BILLING AND SUBMIT Time Index
BILLS TO CUSTOMER WITHIN 7 DAYS
CMX OF BILLABLE O
CMX02000 SUBMISSION OF FINAL Time Index

CMX SUPPLY/SERVICES BILLS WITHIN 30 O
DAYS OF COMPLETION OF ACTIVITIES.
CMX02100 CASH COLLECTION FROM ADVANCE/ AS A % OF REVENUE
CMX PROGRESS. PAYMENT W.R.T. BUDGET O BUDGET
CMX02101 L3 -TIMELY ARRANGE BG's/REQUIRED Time Index

DOCUMENTS INCLUDING INVOICE AND
CMX SUBMIT TO CUSTOMERS WITHIN 1 O
WEEK OF DUE DATE .
CMX02200 CASH COLLECTION FROM CURRENT AS A % OF REVENUE

CMX O
YEAR'S BILLING.W.R.T BUDGET BUDGET
CMX02201 L-2 TIMELY VERIFICATION OF Time Index
INVOICES FOR REALISATION OF
CMX PAYMENTS (WITHIN 45 DAYS OF O
RECEIPT OF BILL)
CMX02202 L3 - TIMELY FORWARDING OF Time Index
INVOICE'S ALONG WITH REQUIRED
CMX DOCUMENTS (WITHIN 7 DAYS OF O
BILLABLE)
CMX02300 CASH COLLECTION FROM YEAR END AS % OFYEAR END
CMX O
COLLECTABLE OUTSTANDING OUTSTANDINGS
CMX02301 L2 - IDENTIFY REASONS FOR NON Time Index
PAYMENT/ CLEAR BOTTLENECKSOF
CMX UNVERIFIED BILLS LATEST BY END OF O
1ST QUARTER.
CMX02302 L3 - ARRANGE VERIFICATION OF Time Index
UNVERIFIED INVOICE'S LATEST BY
CMX END OF 2 ND QUARTER. O
CMX02400 BILLING OF DEFERRED DEBTS WITHIN Time Index

30 DAYS OF BECOMING DUE AS PER
CMX CONTRACT O
CMX02500 REALISATION OF MORE THAN 1 YEAR AS A % OF 1 YEAR OLD

CMX O
OLD DUES DUES
CMX02501 L2 - IDENTIFY REASONS FOR NON Time Index
PAYMENT/ CLEAR BOTTLENECKS OF
CMX UNVERIFIED BILLS LATEST BY END OF O
1ST QUARTER.
CMX02502 L3 - ARRANGE VERIFICATION OF Time Index
UNVERIFIED INVOICE'S LATEST BY
CMX END OF 2 ND QUARTER. O
CMX02600 INITIATION OF PROPOSALS FOR WRITE AS A % OF TOTAL
CMX OFF O VALUE DUE FOR
WRITE OFF
CMX02601 L-2 REVIEW AND CHECK AS A % OF TOTAL
COMPLETENESS OF PROPOSAL & VALUE DUE FOR
CMX FINALISE AND CO-ORDINATE WITH O WRITE OFF
CONCERNED AGENCIES FOR FINAL
APPROVAL.
CMX02602 L3 - PREPARE DRAFT PROPOSALS AS A % OF TOTAL
CMX WITH ALL REQUIRED SUPPORTING O VALUE DUE FOR
DOCUMENTS AS PER SCHEDULE. WRITE OFF
CMX02700 REALIZATION OF WITHHELD AS A % OF TOTAL WITH
CMX O
DUES/LIQUIDATION HELD DUES
CMX02701 L2 - IDENTIFY PENDING ISSUES AND AS A % OF TOTAL WITH
REACH SETTLEMENT WITH HELD DUES
CMX CUSTOMERS FOR GETTING O
PAYMENTS.
CMX02702 L3 - FULFILMENT OF SETTLEMENTS AS A % OF TOTAL WITH
CMX REACHED AND FOLLOW UP FOR O HELD DUES
REALISATION OF PAYMENTS.
CMX02800 RETRIEVAL OF BANK GUARANTEES AS A % OF TOTAL
CMX O VALUE OF BG's DUE
FOR RETRIEVAL
CMX02900 NUMBER OF PROVISIONAL AS A % OF TOTAL NO.
CMX INSURANCE CLIAMS CONVERTED INTO O OF PROVISIONAL
FINAL CLAIMS DURING THE YEAR CLAIMS LODGED
CMX02901 L3 - ARRANGING DOCUMENTS FOR AS A % OF TOTAL NO.
CMX LODGING FINAL CLAIMS O OF PROVISIONAL
CLAIMS LODGED
CMX03000 % OF CLAIMS SETTLED OUT OF TOTAL AS A % OF TOTAL
CMX O
CLAIMS DUE CLAIMS DUE
CMX03100 COLLECTION OF TDS CERTIFICATES AS A % OF TOTAL TDS
CMX O
FROM CUSTOMERS W.R.T.DUE DUE
CMX03200 COLLECTION OF C/D/E1 FORMS AS A % OF TOTAL DUE
CMX O
CMX03300 FINALISATION OF PROJECT Time Index

INSURANCE AS PER SCHEDULE
CMX O
CMX03301 L3 - PREPARATION OF INSURANCE Time Index

TENDER IN LINE WITH CONTRACT
CMX REQUIREMENTS 30 DAYS PRIOR TO O
FINALISATION OF PROJECT
INSURANCE TENDER
CMX03400 Timely inputs to unit/corporate finance for Time Index
CMX O
inter-unit re-conciliationof accounts
CMX03500 Preparation of monthly cash collection/ Time Index
CMX verification/ & old & w/h plan and O
reconciliation plan
CMX03600 CMX Timely raising PVC & ERV claims O Time Index
CMX03601 VERIFICATION OF PVC BILLS WITHIN Time Index
CMX O
SPECIFIED PERIOD
CMX03700 CMX Additional claim for extra work O Rs. Crores
CMX03701 Preparation & submission of claims for Time frame
CMX O
extra work
CMX03800 CMX Turn over against set completion O % of budget
CMX03900 CMX Turnover for SAS work O Rs Crs.
CMX04000 Time taken for cash collection of current No. of days
CMX O
year billing
CMX04100 Linking of Payments with in 30 days after Rs. Crs.
CMX receiving payment receipts from customer O
end to ensure proper accounting.
CMX04200 TIMELY REVIEW & SUBMISSION OF Time Index
MONTHLY PROGRESS REPORTS TO
CMX BOTH INTERNAL & EXTERNAL O
CUSTOMERS( BY 1ST WEEK OF EVERY
MONTH)
CMX04201 L3 -PREPARE PROGRESS REPORTS Time Index
AS PER SCHEDULE.(3 DAYS BEFORE
CMX SUBMISIION) O
CMX04300 PREPARATION OF MIR AS PER Time Index

SCHEDULE INCLUDING BROAD
CMX OBJECTIVE & FLASH RESULTS. O
CMX04301 L3 - TIMELY PREPARATION OF DRAFT Time Index

MIR's
CMX O
CMX04400 FORMULATION OF STRATEGY FOR Time Index

FIXING BUDGET PARAMETERS &
CMX PRESENTATION TO MANAGEMENT O
CMX04401 L2 - TIMELY PREPARATION OF BUDGET Time Index

FOR REVIEW & PRESENTATION
CMX O
CMX04402 L3 - TIMELY Time Index

COLLECTION/COMPILATION AND
CMX PROVIDING DATA FOR PREPARATION O
OF BUDGET.
CMX04500 Timely inputs to unit/corporate finance for Time Index
CMX BUDGET/FLASH/MIRs etc. O
CMX04600 Finalisation of Functional scorecard by No. of days delayed from

CMX O
CMX04700 No. of units commissioned as per Balanced No. of units
CMX Score Card O commissioned/No. of
units planned
CMX04701 To identify and monitor requirement of Time Index
CMX O
inputs for all the commissioning projects
CMX04800 Timely preparation & monitoring No. of days delayed from
CMX O
Department Balanced Score Cards scheduled date
CMX04900 " CONTRACTS CLOSED WITHIN ""X"" AS A % OF TOTAL
MONTHS RECKONED FROM EXPIRY OF CONTRACT DUE FOR
CMX WARANTEE PERIOD( 'X"" MEANS 6 O CLOSURE
MONTHS AFTER TECHNICAL
CLOSURE)"
CMX04901 L2 -CLOSURE OF PUNCH POINTS AS A % OF TOTAL
CMX O PUNCH POINTS DUE
FOR CLOSURE
CMX04902 L-3 PHYSICAL & FINANCIAL AS A % OF TOTAL
RECONCILLIATION/ OF CONTRACTS CONTRACT DUE FOR
CMX AND ARRANGE RAISE BILLS AND O CLOSURE
VERIFICATION WHERE REQUIRED.
CMX05000 "CONTRACTS CLOSED BEYOND ""X"" AS A % OF TOTAL
MONTHS RECKONED FROM EXPIRY OF CONTRACT DUE FOR
CMX WARANTEE PERIOD('X"" MEANS 6 O CLOSURE
MONTHS AFTER TECHNICAL
CLOSURE)"
CMX05001 L2 -CLOSURE OF PUNCH POINTS AS A % OF TOTAL
CMX O PUNCH POINTS DUE
FOR CLOSURE
CMX05002 L-3 PHYSICAL & FINANCIAL AS A % OF TOTAL
RECONCILLIATION/ OF CONTRACTS CONTRACT DUE FOR
CMX AND ARRANGE RAISE BILLS AND O CLOSURE
VERIFICATION WHERE REQUIRED.
CMX05100 LIQUIDATION OF ALL SHORTAGES / % OF MDRs/SARs/CARs
CMX DAMAGES FOR ERECTION & O
COMMISSIONING OF EQUIPMENT
CMX05200 SUCCESS RATE OF DELIVERY EXTN. AS A % OF VALUE OF
CMX O
OBTAINED FROM CUSTOMER. CASES SUBMITTED
CMX05300 Meeting emergency/Forced Shut Down % request met w.r.t total
CMX O
requirements of customers. No. request received
CMX05301 Identify & monitor emrgency requirements % emergency
CMX O
of customers requirements met
CMX05400 War on wastage by salvaging Site return Rs lakhs
CMX O
material.
CMX05401 Identify & monitor high value site returnable Time frame
CMX O
materials
CMX05500 Supply completions of projects as per No. of projects
CMX O
target
CMX05501 Prepare & monitor critical supplies required % critical supplies
CMX for completion of projects O ensured for project
completion
CMX05600 Replacement action for Time Index
CMX rejection/shortage/wrong supply within O
specified time
CMX05700 Reply to Govt. Audit queries/ Inspection %
CMX report paras/ Action Taken Reports etc. O
CMX05800 Reply/settlement of Internal Audit paras %
CMX within specified time (4 weeks) O
CMX05900 Review/ Updating of documents for ISO No. of days delayed from
CMX O
audits scheduled date
CMX06000 UPDATION OF SPARES CATALOGUE No. of days delayed from
CMX O
BY END OF FIRST QUARTER scheduled date
CMX06001 L3 - PREPARATION OF SPARES No. of days delayed from
CMX CATALOGUE WHERE NOT AVAILABLE O scheduled date
BY END OF FIRST QUARTER
CMX06100 Preparation and updation of Product No. of days delayed from
CMX O
brochures scheduled date
CMX06200 RESOLUTION OF CUSTOMER No of complaints
CMX COMPLAINTS AS PER SYSTEM O Resolved/(Total No of
complaints)
CMX06201 L2 - TO RESOLVE TECHNICAL ISSUES AS A % OF TOTAL NO.
CMX O
OF TECHNICAL ISSUES
CMX06202 L3 - TO RESOLVE MATERIAL AS A % OF TOTAL NO.
CMX SUPPLYISSUES O OF MATERIAL SUPPLY
ISSUES
CMX06300 IMPROVEMENT IN CUSTOMER AS A %IMPROVEMENT
CMX SATISFACTION INDEX ON PRE- O IN CSI
IDENTIFIED COMMERCIAL ISSUES
CMX06301 L2- IMPLEMENT ACTION PLAN FOR Time Index
IMPROVEMENT BASED ON CUSTOMER
CMX SURVEY REPORT WITH IN 3 MONTHS O
OF GETTING SURVEY REPORT
CMX06400 Improvement in Employee Satisfaction Score

CMX O
Score
CMX06401 Implementation of Improvement projects Time Index
CMX identified in the Position Report as per O
schedule
CMX06500 Managing & maintaining Knowledge Time frame
CMX O
Management Portal
CMX06600 CMX Customer/New entrants training O No of Trainings
CMX06700 CMX Arranging RLA/NFT Studies & Testing. O No. of projects
CMX06701 Preparation of RLA/NFT study reports by No. of days delayed from
CMX O
CMX06800 liquidation of finished goods inventory % of Total FGI
CMX O
(FGI)
CMX06900 CMX liquidation of overdue spares O % of overdue spares
CMX06901 Preparation of list for critical overdue No. of days delayed from
CMX O
spares by specified date scheduled date
CMX07000 liquidation of non-moving/slow moving/site % of total value
CMX O
returned modules/ materials
CMX07001 Preparation of high value list of non- No. of days delayed from
CMX moving/slow moving/ site returned O scheduled date
modules/ materials by specified date
CMX07100 Vendor approval from Customers as per Time Index
CMX O
schedule
CMX07200 Percentage of installed capacity utilisation. % of utilization
CMX O
CMX07300 CREATING DATA BASE OF CRITICAL % COMPLETION OF

CMX INFORMATION OF COMPETITORS C DATA
WITHIN SPECIFIED TIME
CMX07301 L1 - CREATE FORMAT & DEVELOP No. of days delayed from
SYSTEM FOR COLLECTION & scheduled date
CMX UPDATION OF INFORMATION WITHIN 3 C
MONTHS
CMX07302 L2 - COLLECTION OF INFORMATION OF % COMPLETION OF
CMX COMPETITORS WITHIN SPECIFIED C DATA
TIME
CMX07303 L-3 HALF YEARLY UPDATION OF % UPDATION OF DATA
CMX C
INFORMATION WITHIN SPECIFIED TIME
CMX07400 TO DEVELOP MODEL FOR ASSESSING NO OF MODELS
PREVALANT MARKET PRICE
CMX LEVEL(PRODUCT WISE/PROJECT C
WISE)
CMX07401 L2-GENERATE AND UPDATE DATA NO OF MODELS
CMX C
BASE FOR ABOVE MODEL
CMX07500 OBTAINING ORDERS FROM NEW AS A % OF TOTAL
CMX C
TECHNOLOGY/PRODUCTS/SERVICES ORDER BOOK BUDGET
CMX07600 ADDITIONAL BUSINESS SECURED AS A % OF TOTAL
CMX C
THROUGH STRATEGIC TIE UP (MOU) ORDER RECEIVED
CMX07700 PROACTIVE ACTION TO GET BHEL RATIO OF NO OF
QUALIFIED PRIOR TO BIDDING TENDERS GOT
CMX C QUALIFIED TO NO OF
TENDERS ATTEMPTED
FOR QUALIFICATION
CMX07800 COMPLETION OF IDENTIFIED % COMPLETED
CMX IMPROVEMENT PROJECTS C
CMX07900 TIMELY COMPLETION OF IDENTIFIED IT % COMPLETED

CMX C
INITIATIVE PROJECTS
CMX08000 % INCREASE IN RETENTION OF RATIO OF NO OF
CUSTOMERS OVER PREVIOUS YEAR CUSTOMERS
RETAINED TO NO OF
CMX O CUSTOMERS
RETAINED IN
PREVIOUS YEAR
CMX08100 NEW CUSTOMERS ADDED Number

CMX O
CMX08200 DEVELOPMENT OF SYSTEM BY No. of days delayed from
CMX SPECIFIED DATEFOR ONLINE OFFER C scheduled date
SUBMISSION
CMX08300 DETAILED ANALYSIS OF TENDERS % OF TENDERS LOST
CMX C
LOST & LEARNINGS
CMX08400 ANALYSIS OF TENDER ENQUIRIES NOT % OF TOTAL
CMX PARTICIPATED C ENQUIRIES NOT
PARTICIPATED
CMX08500 DEVELOP SYSTEM FOR CAPTURING No. of days delayed from
CMX TOTAL ACTUAL PROJECT COST IN C scheduled date
SPECIFIED TIME
CMX08600 SYSTEM FOR ACHIEVING PAPERLESS % COMPLETION
CMX C
COMMERCIAL OFFICE
CMX08700 % INCREASE IN MARKET RATIO OF TOTAL
PENETRATION OVER PREVIOUS YEAR ENQUIRIES
CMX C ATTEMPTED TO TOTAL
ENQUIRIES AVAILABLE
CMX08800 ANALYSIS OF INSURANCE CLAIMS %AGE OF TOTAL
CMX DISSALLOWED C INSURANCE CLAIMS
DISALLOWED
CMX08900 Increase in no. of active Quality Circles in Number oof new circles
CMX O
the deptt.
CMX09000 Achieving Business excellence thru' TQM TQM Score
CMX C
at Deptt. level
CMX09001 Preparation of action plan based on No. of days delayed from
CMX C
Position report scheduled date
CMX09002 Implementation of Improvement projects Time Index
CMX identified in the Position Report as per C
schedule
CMX09100 Development of Knowledge management No. of days delayed from
CMX C
Portal scheduled date
CMX09200 Contributing case studies etc.for Number
CMX C
CMX09300 Completion of KM Projects as per schedule Time Index
CMX C
CMX09400 Implementation of Special Improvement No. of days delayed from

CMX schedule (Registration No. & other details C
of project to be specified in the boxes
CMX10000 Development/ Maintainance and Updation Time frame
CMX C
of ERP Systems
CMX10100 Creation & Updation of database for PGMA Time frame
CMX based monitoring for billing/ cash C
collection.
CMX10200 Creating database for customer's Time Index
complaints regarding critical quality
CMX aspects-- recording the cause/ remedial C
action taken and generating monthly
report.
CMX10300 Analysis of critical points/issue pertaining Time Index
CMX to important /major contracts including C
quality issues within specified time
CMX10400 Study/ analysis and preparation of plan for No. of days delayed from
CMX growth of Business for various products by C scheduled date
specified date
CMX10500 Generate database for clearing PVC & No. of days delayed from
CMX C
ERV claims by specified date scheduled date
CMX10600 Create database of PREVIOUS YEARS No. of days delayed from
CMX C
prices of OF SPARES bu specified date scheduled date
CMX10700 Provide training/ guidance and help to Nos. trained
CMX C
Contract Managers in Primavera.
CMX10800 To prepare a model & create data for No. of days delayed from
CMX C
benchmarking by specified date scheduled date
CMX10900 Development of Online Customer No. of days delayed from
CMX C
Complaint System by specified date scheduled date
CMX11000 Develop system for ONLINE RECEIPT OF No. of days delayed from
CMX DAY BOOK NO. DETAIL FROM SITE TO C scheduled date
RAISE MRC INVOICES by specified date
CMX11100 Development of system for Contract No. of days delayed from
CMX Closing of short cycle delivery products/ C scheduled date
spares/ services by specified date
CMX11200 Development of ONLINE billing sytem for No. of days delayed from
CMX C
BOIs by specified date scheduled date
CMX11300 To develop a user friendly computerised No. of days delayed from
CMX system to monitor erectability for ongoing C scheduled date
projects by specified date
CMX11400 Conversion of legacy system applications No. of days delayed from
CMX to current technology within specified time. C scheduled date
CMX11500 Accomplishment of targets of Balanced Scorecard

Unit/NC/Function/Department level Rating (5/4/3/2/1)
CMX Balance Score Card C
CMX11600 Implementation of box-wise on-line No. of days delayed from

CMX O
despatch system by specified date. scheduled date
CMX11700 Implementation of on-line debtors No. of days delayed from
CMX O
management system by specified date scheduled date
CMX11800 analysis of MDRs and giving proposals for time frame
CMX C
remedial action
CMX11900 "Capability to quote competitively for EPC Number of Offers made
contracts-Development of Data bank for to Sectors for STG based
CMX market price level C EPC'S.
CMX12000 Roll out of implementation Plan based on Entering into MOU with
Pilots of cost effectiveness Initiatives- PSM Vendors as per schedule
CMX for PED & GT C
CMX12100 To evolve strategic approach for EPC Time Index

business together with IS and corporate
CMX P&D C
CIAL FUNCTION KRA MASTER - 2006-07

KRA KRA KRA category Measurement
(Y/N) (Y/N) (Y/N) A B C
REVENUE
Y N N H X X
BUDGET/MIR
RECORDS
Y N N H H X
RECORDS
Y N N X X H
ORDER BOOK/
N N N H X X
INTERNAL ORDERS
RECORDS
N N N X H X
RECORDS
N N N X X M
AS PER RECORDS
N N N H H X
AS PER RECORDS
N N N H H X
CONTRACT/PO
N N N H H H
RECORDS
N N N X M X
RECORDS
N N N X X H
BUDGET& MIR
N N N H X X
RECORDS
N N N X M X
AS PER RECORDS
N N N X M M
ORDER BOOK /
Y N N H X X
INTERNAL ORDERS
RECORDS
Y N N X M X
RECORDS
Y N N X X M
Contract/PO
Y N N X H H
Records
N N N H H M
Records
N N N X H H
Contract
N N N X M M
CONTRACT/ PO
N N N X M X
RECORDS
N N N X X H
DRG. SUBMISSION
SCHEDULE
N N N H H H
QAP / TEST
N N N X X L
CONTRACTS/
RECORDS
N N N X M X
RECORDS
N N N X L X
RECORDS
N N N X X M
CONTRACTS
N N N X M X
RECORDS
N N N X X M
AS PER RECORDS
N N N X M H
AS PER ORDER
N N N X X M
REVENUE
Y N N M X X
BUDGET/MIR
RECORDS
Y N N X M X
RECORDS
Y N N X X M
CONTRACT
N N N X M M
REVENUE
N N N X M X BUDGET/MIR
CONTRACT/
RECORDS
N N N X X M
REVENUE
Y N N M X X
BUDGET/MIR
RECORDS
Y N N X M X
RECORDS
Y N N X X M
MIR
Y N N H X X
RECORDS
Y N N X H X
MIR
Y N N X X H
CONTRACT
N N N X M M
MIR
Y N N H X X
RECORDS
Y N N X H X
MIR
Y N N X X H
MIR/RECORDS
N N N M X X
MIR/RECORDS
N N N X M X
MIR/RECORDS
N N N X X M
MIR/RECORDS
N N N M X X
MIR/RECORDS
N N N X M X
MIR/RECORDS
N N N X X M
RECORDS
N N N X X H
AS NPER RECORDS
N N N X H X
AS NPER RECORDS
N N N X X H
AS PER SITE
N N N X H X
RECORDS
AS PER
N N N X X M
FIN.RECORDS
AS PER FIN.
N N N X X M
RECORDS
CONTRACT
N N N X H X
RECORDS
N N N X X H
Y N Y M L L
individual/ deptt.
Records
N N N M M M
N N N X H H Contract
Contract
N N N X H H
N N N M H H Contract
Contract
N N N X M M
N N N M M H Records
N N N H H H MIR
Records
N N N M H H
Records
N N N X M H
RECORDS
N N N X M X
N N N X X M
RECORDS
Y N N X H X
RECORDS
Y N N X X H
RECORDS
N N N H X X
RECORDS
N N N X H X
RECORDS
N N N X X H
Y N Y M L L Unit/Corp. Finance
deptt.
Y Y Y H M L
Unit Head/Unit P&D
Unit scorecard
Y N N H H M
Records
N N N X H H
Unit scorecard
Y Y N H M M
UNIT SCORE CARD
N N N H X X
LIST OF PUNCH
N N N X H X POINTS
LIST OF CONTRACTS
N N N X X H
UNIT SCORE CARD
Y N N H X X
LIST OF PUNCH
Y N N X H X POINTS
LIST OF CONTRACTS
Y N N X X H
AS PER RECORDS
N N N X M H
AS PER RECORDS
N N N M M M
Records
N N N H H M
Records
N N N X H H
Records
N N N H H H
Records
N N N X M M
Records
N N N H H H
Records
N N N X M M
Records
N N N M H H
Y N Y M L L Audit deptt.
As per Finance records

N Y N H H H
AS PER RECORDS
N Y N X M X
AS PER RECORDS
N Y N X X H
Records
N Y N M H H
RECORDS
N N N H X X
RECORDS
N N N X H X
RECORDS
N N N X X H
CUSTOMER
N N N H X X SATISFACTION
SURVEY
RECORD
N N N X H X
Survey Report
Y N Y M X X
Project report
Y N Y X M M
N N N X L M
N N N X M M Contract/Records
N N N H H M Records
Records
N Y N X M M
Records
N N N M H H
N N N M H M Records
Records
N Y N X X M
Records
N N N M H M
Records
N Y N X X M
Vendor list
N N N M H H
Records
N N N H H M
RECORDS
N N N H X X
RECORDS
N Y N M X X
RECORDS
N N N X H X
RECORDS
N N N X X H
RECORDS
N N N H X X
RECORDS
N N N X H X
RECORDS
N N N H H H
RECORDS
N N N H M X
TENDER ENQUIRIES
N N N H H H
PRODUCTIVITY
N N N M M H IMPROVEMENT PLAN
DEPT. SCORE CARD

N N N M M H
RECORDS
N N N H H M
RECORDS
N N N H H M
RECORDS
N Y N M H H
RECORDS
N N N H H X
RECORDS
N N N H H X
RECORDS
N Y N H H X
RECORDS
N N N H H X
RECORDS
N N N H H H
RECORDS
N N N H H X
Unit QA/QC
N N Y M X X
Quality Deptt.
Y N Y H X X

Y Y Y X M X
Project report
Y N Y X X M
Y Y Y L M H
N N Y M M M
Project report
Y N Y X M H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Records
N N N H H H
Records
N N N H H H
Records
N N N H H H
Records
N N N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N N N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N Y N H H H
Records
N Y N H H H

Y N N H H X Management
Records
N Y N L M H
Records
N Y N L M H
review
N N N H H H
Based on Enquiry
receipt
N N N H H H
The PSM initiative

aims at reducing the
N N N H H H Cycle time for
procurement and the
gains of Purchasing.
Recommendation for
EPC group
N N N H H H
KRA Remarks
Prepare system to finalise schedule for

Product & Project.Where Ia= No.of events
delayed/Total no of events. Ib=No days of
delay/Total time planned in days
Plan to meet schedule required by customer.

Define time for each event. Where Ia= No.of
events delayed/Total no of events. Ib=No
days of delay/Total time planned in days
Plan to meet schedule required by customer.
Proposed uniform measurement over scale of

5: >80%--5/ 70-80%--4/ 60-70%--3/50-60%--2/
40-50%--1. Comparison with L2 bidder if order
won and L1 bidder if order lost
Proposed uniform measurement over scale of

5: >80%--5/ 70-80%--4/ 60-70%--3/50-60%--
2/ 40-50%--1. Comparison with L2 bidder if
order won and L1 bidder if order lost
Events are i) Finalisation of technical portion
ii) Finalisation of commercial portion. Define
time for each event. Specified time - within
15% of delivery period. Where Ia= No.of
days of delay/Total time planned in days.
No of events is i) Finalisation of technical
portion ii) Finalisation of commercial portion.
No of events is i) Finalisation of technical
portion ii) Finalisation of commercial portion.
No of events is i) Technical clarification ii)

Commercial clarification. Define time for each
event. Where Ia= No.of events delayed/Total
no of events. Ib=No days of delay/Total time
planned in days
Prepare system to finalise schedule for

Product & Project.Where Ia= No.of events
No of events is i) L1 network ii) L2 network.

No of events is i) L1 network ii) L2 network.
Events are no. of drgs requiring approval.
Scheduled time shall be w.r.t each drg/a lot of
drg. Define time for each. Where Ia= No.of
days of delay/Total time planned in days for all
events
No of events are i) QAP ii) Test schedule.
No of events are billing break up. Define time
for each event. Where Ia= No.of events
No of events are no of documents. Define time

No of events are no of documents. Define time
No of events is No of documents. Define time

No of events are no of despatch clearances.

No of events are no of bills. Define time for
each event. Where Ia= No.of events
No of events is i) No of BG's and invoices ii)

No of documents. Define time for each event.
Where Ia= No.of events delayed/Total no of
events. Ib=No days of delay/Total time
planned in days
No of events is No of invoices. Define time for



No of events is No of tenders. Define time for
No of events is No of tenders. Define time for

No of events are no of reports (identify). Define
time for each event. Where Ia= No.of events
No of events are no of reports (identify). Define
time for each event. Where Ia= No.of events
No of events is No of MIR/Reports. Define time
No of events is No of MIR/Reports. Define time
No of events is No of products. Define time for
95-99% cases-L4;85-94% cases-L3; 75-84%
cases-L2;<75%cases-L1
95-99% cases-L4;85-94% cases-L3; 75-84%
cases-L2;<75%cases-L1
System shall mean the current system

prevalant in the unit/region/business sector
No of events is No of points/issues to be
improved. Define time for each event. Where
Ia= No.of events delayed/Total no of events.
Ib=No days of delay/Total time planned in days
Questionnaire developed by CQA to be
adopted .
SPECIFIED TIME CAN BE 6 MONTHS FROM
DATE OF CREATION OF SYSTEM
SPECIFIED TIME CAN BE 5 MONTHS FROM

DATE OF CREATION OF SYSTEM
SPECIFIED TIME CAN BE 1 MONTH FROM
DATE OF BECOMING DUE
TO DEFINE NEW
TECHNOLOGY/PRODUCTS/ SERVICES
STRATEGIC TIE-UP TO INCLUDE JV'S AND
CONSORTIUM
AS PER REWARD SCHEME CIRCULAR TO

BE ISSUED
RETAINED CUSTOMER MEANS ONE WHO

HAS NOT PLACED ANY ORDER ON OUR
COMPETITORS FOR LAST 3
CONSECUTIVE TENDERS FOR THE
PRODUCT/PROJECT/SERVICE
NEW CUSTOMER MEANS ONE WHO IS IN
BUSINESS & HAVE PLACED ORDER ON
BHEL AFTER A MINIMUM OF 3 YEARS
TIME FRAME MEANS EXPECTED
COMPLETION OF SYSTEM DEVELOPMENT
ACTION PLAN TO INCLUDE PRACTICING
OF LEARNINGS IN FUTURE TENDERS

OF LEARNINGS IN FUTURE TENDERS

OF LEARNINGS IN FUTURE INSURANCE
CLAIMS
This KRA will be taken by Head of Unit
/Function / Department , if covered under
MAP, and can be assigned a weightage upto
100%
IT (1900)
IT (12000)
new initiative
As there is no cohesive group in place to

address this Business , Extensive efforts are
made to make
As this is a company vide initiative and part fo

the balance score card the same is to be
included.
This is a part of capability building effort

emphasised in balance score card.
FINANCE & ACCOUNTS FUNCTION KRA MASTER
KRA ID Function KRA Description KRA Unit of Critical

Type Measurement KRA
(Y/N)
No. of days delayed

Creating a databank of post Audit
from scheduled
queries/ issues, latest Accounting
date
standards, updations of accounting
policy & manual and Account closing
instructions to eliminate qualifications in
FAX00100 FAX statutory/CAG audit C Y
No. of days delayed
from scheduled
L3 Consolidation of Data on past years/ date
Qualification and issues/relevant
accounting standards applicable.
FAX00101 FAX Implementation of advice and feedback O N
L2 Analysis of Data receipt/ No. of days delayed
classification / codification and creation from scheduled
of Data Base.Review and action on date
FAX00102 FAX feedback. C N
L1 Evaluation of issues/ decide on No. of days delayed
improvement advice for corrective from scheduled
action and ensure compliance through date
feedback and continuous updation and
FAX00103 FAX monitoring C N
No. of days delayed
Timely Finalisation of tax audit report from scheduled
FAX00200 FAX without adverse comments O date Y
Web enabling of financial data flow Time Index
FAX00300 FAX between BHEL divisions C Y
L3 Development of software and the No. of days delayed
Compilation for linking trial balance for from scheduled
FAX00301 FAX quarterly operations with Corporate C date N
No. of days delayed
from scheduled
FAX00302 FAX L2 Review of operating results O date N
L1 Analyse the reasons for variance and No. of days delayed
submit for Board¿s approval and from scheduled
FAX00303 FAX disseminate the decision of the Board O date N
% reports delayed
Timely completion of Monthly / Qly /
FAX00400 FAX Annual Accounts O N
Improvement of system for forecasting Time Index
of financial parameters (including
operating results) for planning/ capital
FAX00500 FAX budgeting and evaluation of impairment C Y
% reports delayed
Completion of statutory audit / Quarterly
FAX00600 FAX Limited review within a specified time. O Y
No. of days delayed
L3 Preparation of schedules/ Valuation from scheduled
FAX00601 FAX of FG and WIP/Link sheet preparation O date N
No. of days delayed
L2 Checking up by Internal Audit/ from scheduled
vetting by Statutory Audit /Audit under date
FAX00602 FAX Sec 619(3) O N
L1 Review of Initial observation/ making No. of days delayed
necessary changes and Audit report from scheduled
FAX00603 FAX Finalisation O date N
Deviation from qtrly/ half-yrly/ annual No. of days delayed
unaudited published results wrt SEBI from scheduled
FAX00700 FAX norms O date N
No. of days delayed
L2 Compilation of deviation with from scheduled
FAX00701 FAX reasons O date N
L1 Analyse and submit the report to No. of days delayed
SEBI after due approval wherever from scheduled
necessary and disseminate information date
FAX00702 FAX for future compliance O N
No. of days delayed
Reduction in time taken for Inter-Unit from scheduled
reconciliations within specified no. of date
FAX00800 FAX days from final inter-unit meet O N
No. of days delayed
Appointment of Statutory Branch &
from scheduled
Foreign Auditors by C&AG and fixation
date
of their remuneration within specified
time. Appointment of auditors for limited
review & cost audit and fixation of their
FAX00900 FAX remuneration. O N
FAX00901 FAX Interaction and Finalisation of detailed C No.of Days
Audit Plan and Schedule of Audit
No. of days delayed
Data collection and processing within from scheduled
specified time in respect of Gratuity/ date
FAX01000 FAX Medical & Retirement benefits O N
No. of days delayed
from scheduled
FAX01001 FAX L2 Acturial Valuation and finalisation O date N
No. of days delayed
L3 Collection of data and processing from scheduled
FAX01002 FAX within specified time O date N
No. of days delayed
Transformation of Accounting System to from scheduled
FAX01100 FAX US GAAP in stages C date Y
Introduction of system for compiling No. of days delayed
schedules for Balance Sheet items and from scheduled
profit and loss account items and date
continuous upgradation and
FAX01200 FAX modification C Y
L3 Review of accounts logical grouping/ No. of days delayed
development of software for linking of from scheduled
account head with grouping/ listing of date
FAX01201 FAX the Schedules. O N
L2 Review the system check the No. of days delayed
correctness of grouping/ ensure from scheduled
FAX01202 FAX periodical upgradation. O date N
No. of days delayed
To develop a system for concurrent from scheduled
Booking of Incidental charges for date
Valuation of Receipts(SRVs)by
FAX01203 FAX specified date. C N
Maintenance and ugradation of system No. of days delayed
for segmental accounting in terms of from scheduled
FAX01300 FAX Accounting Standards 17. C date Y
L3 Identify the segments/ grouping of No. of days delayed
various account heads for segments/ from scheduled
develop software/ linking account heads date
FAX01301 FAX with the segmental grouping. C N
L2 Review the systems ensure No. of days delayed
correctness of classification and from scheduled
FAX01302 FAX accounting. O date N
Settlement of Internal Audit Points & Time Index
FAX01400 FAX Audit Queries O N
Settlement of Outstanding IA Paras / No. of days delayed
Draft Paras through replies at Audit from scheduled
Committee Meeting of Govt. Audit and date
FAX01500 FAX thru discussions with RAOs O N
L2 Compilation of outstanding IR Paras Time Index
FAX01501 FAX and finalise reply for Audit Committee O N
Time Index
L1 Settle the Paras with Audit
FAX01502 FAX Committee O N
Preparation & Implementation of % of completion of

FAX01600 FAX Annual Internal Audit Programme O Corp.Targets N
L2 Timely completion of audit assigned Time Index
FAX01601 FAX and issue of audit report O N
L1 Approval of audit program from Time Index
Dir(F) / BLAC and ensure completion of
100% audit program and feedback to
FAX01602 FAX BLAC on important IA Paras O N
Procedure / System Studies and
Improvement on recommendation of
FAX01700 FAX ULAC and BLAC during Internal Audit C No.of studies N
L2 Identification of weakness in system / No. of days delayed
procedure and recommend from scheduled
FAX01701 FAX modifications / improvement O date N
No. of days delayed
L1 Review the system study report and from scheduled
FAX01702 FAX ensure compliance with due approval O date N
Specific Savings effected based on
FAX01800 FAX finding of Internal Audit O Absolute amount N
Computerisation of Bank Reconciliation No. of days delayed
and manually fine tuning to enable from scheduled
complete Reconciliation & avoid date
FAX01900 FAX blocking of funds. O N
L3 Develop software to match entries of No. of days delayed
Company¿s bank book with that of from scheduled
Bank¿s bank book and date
FAX01901 FAX identify/categorise the mismatches C N
No. of days delayed
L2 Follow-up and settle the mismatches from scheduled
FAX01902 FAX with bank and corrective action C date N
No. of days delayed
from scheduled
FAX01903 FAX L1 Review and implementation O date N
Development of system for periodical No. of days delayed
review of various elements of working from scheduled
capital to facilitate decision making and date
FAX02000 FAX reduction in working capital C N
No. of days delayed
L2 Developing software for various from scheduled
FAX02001 FAX components of Working Capital C date N
L1 System for Integrating various No. of days delayed
components of Working Capital to from scheduled
FAX02002 FAX facilitate decision making C date N
No. of days delayed
Improvement in System for Online from scheduled
FAX02100 FAX Budgetary control of Misc. Expenses . C date N
Preparation of MOU performance No. of days delayed
evaluation alternatives & adjustments from scheduled
for rating improvement to best possible date
FAX02200 FAX (if necessary) O N
Evolving a System for EVA as a regular No. of days delayed
performance monitoring measure within from scheduled
FAX02300 FAX time specified C date N
No. of days delayed
L2 Updation of template for compilation from scheduled
FAX02301 FAX of EVA and also gathering information C date N
No. of days delayed
L1 Analysis and preparation of from scheduled
FAX02302 FAX performance report O date N
No. of days delayed
Preparation of budget / flash results. from scheduled
Updation of systems for preparation of date
FAX02400 FAX budget / flash reports. O Y
No. of days delayed
L3 Collection/ compilation of data from scheduled
FAX02401 FAX through system integration O date N
No. of days delayed
L2 Analysis of data and preparation of from scheduled
FAX02402 FAX Budget/flash formats O date N
L1 Review of system deficiency and No. of days delayed
improve after considering the from scheduled
suggestion by feedback and finalise for date
FAX02403 FAX presentation to Board O N
Improvement & Maintenance of Data No. of days delayed
Bank for Finance and Non-Financial from scheduled
parameters and circulation of trends for date
last 10 years to facilitate decision
FAX02500 FAX making. O N
No. of days delayed
Timely submission of information for from scheduled
FAX02600 FAX MOU / Scorecard O date N
No. of days delayed
Creation of a compendium of past from scheduled
Issues/ decisions taken etc for reference date
FAX02700 FAX in future to avoid re-examination C Y
No. of days delayed
L3 Compilation of Data on past IA from scheduled
FAX02701 FAX issues/ decisions taken etc C date Y
No. of days delayed
from scheduled
FAX02702 FAX L2 Analysis of Data wrt Audit Issues O date Y
L1 Evaluation of shortlisted Audit Issues

FAX02703 FAX with a focus on avoiding their repetition O % Completion Y
Cost system improvement for No. of days delayed
identifcation of cost at from scheduled
DU/product/project and allocation of date
FAX02800 FAX common expenses on rational basis C Y
Computeration of cost accounting No. of days delayed
records/forms and complying with the from scheduled
FAX02900 FAX cost accounting rules C date N
Review of sundry creditors' old balances
and reduction thereof (reduction in
opening balance of more than 3 years'
FAX03000 FAX old outstanding) O % reduction N
Introduction of systems audit by
enhancing skill of the internal
auditors/new software
packages/training/ cross functional Number of system
FAX03100 FAX teams C audits conducted N
Developing a system to monitor pension No. of days delayed
cases of transferee employees for easy from scheduled
transfer of pension account from one date
region to other and to facilitate
FAX03200 FAX finalistaion of pension cases C N
Improvement in system of customer No. of days delayed
collection at site and accountal thereof from scheduled
including co-ordination with customer for date
TDS certificate/ concessional forms at
FAX03300 FAX site C N
Facilitation of financial system No. of days delayed
upgradation from existing platform to from scheduled
ERP platform by planned date
guidelines/user manuals and data
FAX03400 FAX transfer for switch-over/initialisation C N
Increase in effective utilisation of
company's resources from Internal Audit
findings i.t.o. absolute amount of
FAX03500 FAX miscellaneous income O Rs in Lakhs N
No. of days delayed
System for effective management from scheduled
FAX03600 FAX review and monitoring of all type of LCs C date N
No. of days delayed
Updation of manuals pertaining to from scheduled
FAX03700 FAX accounts and finance function O date N
No. of days delayed
from scheduled
FAX03800 FAX Preparation of system audit manual O date N
Facilitate quick decision of vendor No. of days delayed
registration by evaluating financial from scheduled
soundness and recommendations date
FAX03900 FAX thereof within specified time O N
No. of days delayed
Improvement in system for monitoring from scheduled
FAX04000 FAX fixed assets movement C date N
No. of days delayed
Web enabled Foreign Exchange from scheduled
FAX04100 FAX Exposure Information System O date N
Reduction in interest cost and financial
charges. Monitoring and review of bank Reduction w.r.t
FAX04200 FAX charges for their rates & applicability. O previous year N
L2 Preparation of rolling cash inflow % plans delayed
outflow plan on monthly basis as per
FAX04201 FAX schedule for ensuing quarter O N
L1 Matching inflows and outflows Time schedule
periodically with projections as per
schedule and deploy / borrow at
FAX04202 FAX optimum rates O N
Analysis of information relating to Forex
and Financial Markets and updating
management for taking important
decisions like Forward Covers/ Options/
FAX04300 FAX Swaps etc O Absolute Amount N
L3 Collection of market data and Time Schedule as

FAX04301 FAX exposure of BHEL as per time schedule C per policy N
L2 Review of movements in the market
with respect to benchmark rates and
submit detailed analysis of risks and its Time Schedule as
FAX04302 FAX coverage C per policy N
L1 Decide to cover the risk with Time Schedule as
FAX04303 FAX appropriate banker C per policy N
Savings in import / export bills through
better FOREX rates through % of imports/
FAX04400 FAX negotiations with different bankers O exports. N
Timely filing of online trade returns for
ensuring eligibility criterion for import / % returns filed
FAX04500 FAX export O within due date N
Assessment and Finalization of Fund No. of days delayed
Based and Non-Fund Based Limits from scheduled
through consortium of bankers within date
FAX04600 FAX specified time at an optimum cost O N
No. of days delayed
L3 Collection and compilation of data for from scheduled
FAX04601 FAX various facilities O date N
L2 Review of data and prepare the case No. of days delayed
for various limits in standard formats from scheduled
FAX04602 FAX prescribed by the bank O date N
L1 Finalise the terms and conditions/ No. of days delayed
limits/ rates/performance analysis of from scheduled
FAX04603 FAX banks and share among the banks O date N
Optimum utilization of Fund/Non-Fund No. of delays on
Based limit to facilitate reduction in account of non-
FAX04700 FAX interest and bank charges O availability of limits N
No. of days delayed
Timely review with consortium of banks from scheduled
FAX04800 FAX within specified schedule . O date N
Evaluation of Lease Finance Proposal No. of delays on
for carrying out cost-benefit analysis account of non-
FAX04900 FAX over outright purchase O availability of limits Y
Maximise return at minimum risk for
FAX05000 FAX company's surplus funds by Investment C Interest Income Y
Analysis/ submission and obtaining
sanction from banks/FI's for project Sanction letter at
FAX05100 FAX financing of customers O optimum rate Y
Timely Obtaining Best Credit Rating for
FAX05200 FAX BHEL from Rating Agencies O Rating Obtained N
Arranging Long-Term funds at optimum
FAX05300 FAX rates O Funds Arranged N
Specialised financial arrangements like
Equity/ Dis-investment/ Dividend Policy
FAX05400 FAX Joint-venture / Export Credit etc C Tie-ups completed Y
No. of days delayed
from scheduled
FAX05500 FAX System for E-Remittances to Suppliers C date Y
Timely arranging of Bank Guarantees No.Of days from
FAX05600 FAX for customers O request N
No. of complaints
Timely remittance of funds to overseas received from
offices / sites to avoid hold-up in overseas offices /
FAX05700 FAX operations O sites N
Improvement in system for Timely No. of days delayed
preparation of statement of customer from scheduled
allocation and preparation of monthly date
accounts under centralised cash credit
FAX05800 FAX system C N
Determination of advance tax liability
judiciously with reference to budgeted
figures and payment thereof with a view Interest savings in
FAX05900 FAX to avoid Interest / Penalty O Absolute amount N
Developing format for collecting No. of days delayed
information for ensuring availment of tax from scheduled
concessions and timely finalisation / date
submission of income tax and wealth
FAX06000 FAX tax return O N
No. of days delayed
Developing data bank for timely from scheduled
submission of relevant information for date
expeditious completion of assessment /
queries by IT deptt./Excise/Central
Excise/Sales Tax/Service Tax (Within
one month of receipt of letter from
FAX06100 FAX relevant deptt. ) C N
No. of days delayed
Collection/remittance/assessment of from scheduled
FAX06200 FAX TDS O date N
Timely collection of Export Incentive Time Index
FAX06300 FAX claims O Y
L3 Collection of PAC and lodgement of Time Index
claims within time schedule and obtain
FAX06301 FAX approval of claims. O N
L2 Demand from JDGFT to DGFT for Time Index
fund allocation against approved claims
FAX06302 FAX and get the fund allocated from DGFT O N
Web enabled system detailing the No. of days delayed
formats for realisation of export from scheduled
FAX06400 FAX incentives by specified date C date N
To introduce a system to ensure Time Index
supplier / sub vendor avail export
incentive benefit for terminal excise duty
/ duty drawback to avoid initial cash
FAX06500 FAX outflow. C N
Time Index
L3 while scrutining the purchase
proposal/ identify the Pos where Project
import benefits are available/ evaluate
the porposal to ensure the supplier / sub
FAX06501 FAX vendor avail the concessional benefits. O N
L2 Review Purchase Order and check Time Index
the benefits are claimed as per EXIM
FAX06502 FAX Policy. O N
Creating database of Non moving &
slow moving items as per corporate
guidline,generation of report and
comparision with departmental balance % reduction wrt
FAX06503 FAX score card on monthly basis. C Opening balance N
No of appeals
settled and
Effective handling of Appeals before disposed in BHEL's
FAX06600 FAX Appellate and settlement thereof O favour N
Upgradation and Maintenance of No. of days delayed
Intranet site for interactive resolution of : from scheduled
i) Exim Policy : ii) Customs Duty : iii) date
Service Tax iv) Sales Tax;v) Excise
FAX06700 FAX Duty, vi) Income Tax C N
Providing online clarification on Indirect No. of days delayed
Taxation to business sectors/Units from scheduled
FAX06800 FAX through e-mail/Intranet O date N
Liaising with ministries on problem Percentage of
faced by the Units and expeditious issues resolved
FAX06900 FAX resolution of such issues O over total issues N
Completion of Tax Assessment : IT/ Time Index
FAX07000 FAX Excise/ Sales Tax/Service Tax O N
L3 Compilation of necessary data from Time Index
units/consolidation and preparation of
FAX07001 FAX return in format O N
L1 Review and analyse the data wrt Time Index
compliance/adequacy and accuracy and
submit the return offer clarification /
FAX07002 FAX details and follow up for assessment O N
Refund / Claims settled pertaining to % of total pending
FAX07100 FAX Direct/ Indirect Taxes O claim amount N
No. of days delayed
L3 Compilation of data for supporting from scheduled
FAX07101 FAX claims and refunds as per return O date N
L2 Analyse and ensure No. of days delayed
conformance/arranging expert opinions from scheduled
in case of disputes/correctness and date
FAX07102 FAX validity of claims O N
No. of days delayed
L1 Review and submit the claims in time from scheduled
and expedite refunds by successfully date
FAX07103 FAX defending with IT authorities O N
Submission of Statutory Returns within % submissions
specified time limits as per respective delayed
FAX07200 FAX statute O Y
Replies to queries from tax authorities :
IT/ Excise/ Sales tax/Service Tax within
specified days from date of receipt of % replies within
FAX07300 FAX query O specified time N
No. of days delayed
Introducing a system for tax planning from scheduled
FAX07400 FAX - indirect taxes by specified date C date N
L3 Find out the areas for No. of days delayed
improvement and collecting the from scheduled
FAX07401 FAX relevant data for further process C date N
L2 Analyse the data and refer the

relevant case loss and tax
provisions. Prepare the
assessment/refund claims return
submissions etc for submitting same
FAX07402 FAX to the tax Officials. C Absolute Amount N
Online Compendium of No. of days delayed
Tribunal/Supreme Court judgments on from scheduled
Direct and Indirect tax matters date
FAX07500 FAX byspecified date C N
FAX07600 FAX Availment of CENVAT within due date O Loss of MODVAT N
Reduction in Adverse Comments CERA
FAX07700 FAX & Excise Audit O No.Of Paras N
No. of days delayed
from scheduled
FAX07800 FAX Submission of Final Excise Return. O date N
To upgrade the system to avoid
transport and handling charges/ cycle
time reduction/ for input sent to
subcontactors in consultation with
FAX07900 FAX excise department. C Freight saved N
L3 Identify the goods of the
subcontactors for which no further
manufacturing activity is required at our
factory in consultation with Ancillary
FAX07901 FAX Development. O Freight saved N
L2 To approach Excise Department for
necessary permission by submitting
FAX07902 FAX require documents / forms / report etc. O Freight saved N
L1 Discuss with the Commissionor for
getting speedy approval for each
FAX07903 FAX financial year. O Freight saved N
Availing of Concessional Tax in
FAX08000 FAX Sales in course of Imports / Others O % of sales value N
Finalisation of Tax Provision and No. of days delayed
adjustment of deferred tax and provision from scheduled
FAX08100 FAX thereof in accounts O date N
Timely computation/ creation and No. of days delayed
withdrawal of Foreign Project reserve from scheduled
under IT Act within specified time of date
FAX08200 FAX Annual Accounts O N
Computation of Deferred Tax Assets No. of days delayed
and Liabilities from scheduled
FAX08300 FAX O date Y
No. of days delayed
from scheduled
FAX08400 FAX System for cost estimation C date Y
Time Index
L3 Collect / estimate cost details for
various components under various
codes/ collection of actual cost data and
preparation of cost statement and
furnishing the same to Business sectors
FAX08401 FAX as per AS-7 C N
Time Index
L2 Analyse the actual cost with estimate
FAX08402 FAX to find out the reason for variance C N
FAX08403 FAX L1 Advise corrective action C Time Index N
Development of system for automatic Time Index
Computation of Direct labour hour rate,
engineering rates and overhead
recovery rates and their reconciliation
FAX08404 FAX with financial records. C N
Reduction in No.of cost audit
FAX08500 FAX comments. O No. of comments N
No. of days delayed
L3 Collection and compilation of cost from scheduled
FAX08501 FAX audit comments O date N
L2 Analyse comments/ check from cost No. of days delayed
records and give suggestions for from scheduled
FAX08502 FAX improvements O date N
No. of days delayed
L1 Review of analysis and the from scheduled
FAX08503 FAX implementation of selected suggestions O date N
No. of days delayed
from scheduled
FAX08600 FAX Web Enabled AS-7 accounting system C date Y
No. of days delayed
from scheduled
FAX08601 FAX L2 Integration of inputs from other depts C date N
No. of days delayed
L1 Designing inputs and outputs and from scheduled
FAX08602 FAX the system C date N
% increase over
Optimise return on investment of Govt. of India Bond
FAX08700 FAX gratuity / PF trust funds C Interest Rate N
L3 Review of directory of approved fund No. of days delayed
managers and collection of quotations from scheduled
and compare it with market rates within date
FAX08701 FAX prescribed time schedule C N
No. of days delayed
from scheduled
FAX08702 FAX L2 Analyse risk vis-à-vis return C date N
No. of days delayed
L1 Select proper investment with from scheduled
FAX08703 FAX respect to overall portfolio objective C date N
No. of days delayed
from scheduled
FAX08800 FAX Implementation of NSSN O date N
Timely Submission of Report and
FAX08900 FAX Compliance of PF Act O No.of NCR Y
Completion of annual a/cs of PF Trust / No. of days delayed
Gratuity /Acs within due date and from scheduled
FAX09000 FAX issuance of PF statement O date N
No. of days delayed
Bulk filing of Income Tax Returns of from scheduled
FAX09100 FAX employees by specified date O date N
% reduction
Number of errors in disbursements as a compared to
FAX09200 FAX % of number of employees O previous year N
No. of days delayed
System for On-Line information for from scheduled
FAX09300 FAX employee related payments C date N
Systematic follow up and Facilitation for

realisation of sundry debtors including
liquidation of Old and Withheld o/s by
furninshing of necessary information to
commercial for reconciliation and % reduction wrt
FAX09400 FAX settlement O opening balance. N
L3 Preparation of age-wise analysis of
statement and update data/additional % reduction wrt
FAX09401 FAX information for reconciliation. C opening balance. N
L2 review meeting with customer and No. of days delayed
reconcile the difference to enable early from scheduled
FAX09402 FAX settlement of outstanding. O date N
Facilitating the Collection of TDS Non-claiming TDS
certificates and Accountal thereof for certificate ¿ in
FAX09500 FAX claiming credit O absolute value N
Reduction in average cycle time for
FAX09600 FAX Raising of invoices on customer C % reduction N
Reduction in average cycle time for final

Contract price reconciliation to facilitate
FAX09700 FAX raising of final bill on customers C % reduction N
Facilitate Collection of Concessional

Sales Tax Forms from Extra amt paid due
FAX09800 FAX Customer/Suppliers. O to non-collection N
Develop data bank on customer

contract terms and conditions for
optimisation of revenue realisation and
FAX09900 FAX improvement in future contracts. C 100% realisation N
L3 Study the terms and condtions of the No. of days delayed
contract/ identify terms of the finance from scheduled
implication. Compile and analyse the date
FAX09901 FAX data. O N
No. of days delayed
from scheduled
L2 Review the data/ obtain clarification date
for ambigous terms and conditions.
Ensure realisation/ suggest
improvement in terms and conditions for
better realisation of revenue in exisiting
FAX09902 FAX contracts as well as future contracts. O N
Continuous review of Billing Rate Time Index
Schedule to optimise cah in flow
together with accommodating the total
excise duty payments over the entire
FAX10000 FAX supplies. O N
L3 Periodical compilation of data on Time Index
billing/ compare with estimated rate/
FAX10001 FAX suggest for rate revision. C N
L2 Review the suggestion check the Time Index
data/ interact with the Commercial
group to revise the rate per kg and
FAX10002 FAX obtain approval from the customer. C N
Reduction of Bank Guarantees for
proportionate execution of work against Reduction in
FAX10100 FAX advances from customers O Guarantee N
Maintenance of system for identifying No. of days delayed
expired Bank Guarantees and from scheduled
FAX10200 FAX facilitating return thereof O date Y
Maintenance and improvement of No. of days delayed
system that would reduce time cycle in from scheduled
passing of suppliers bills/service date
FAX10300 FAX bills/freight bills and any other bills C Y
L3 Review the existing System. Identify Time Index
areas in which delys are taking place
FAX10301 FAX and submit report to section head. C N
L2 Analyse the reason for delay/ identify Time Index
the causes/ suggest for elemination of
factors that causes delay/ submit
FAX10302 FAX recommendation. C N
L1 Review the recomandation/ Time Index
accept/modify the recommdation and
FAX10303 FAX ensure implementaion. C N
No. of days delayed
from scheduled
date
System to recover LD imposition from
FAX10400 FAX suppliers O N
L3 Development of suitable Software No. of days delayed
linking SRV and Purchase Order from scheduled
finding out the delay in supply date
FAX10401 FAX calculating the LD C N
No. of days delayed
L2 Review the softwar developed from scheduled
FAX10402 FAX Ensure recovery of LD from payment C date N
L1 Periodical Review for the No. of days delayed
effectiveness of the system as well from scheduled
FAX10403 FAX as recovery of the LD C date N
Maintenance and improvementof No. of days delayed
system for integration of issue and from scheduled
accountal of Concessional sales tax date
FAX10500 FAX forms C N
L3 Development of Software for No. of days delayed
compiling Purchase Order information from scheduled
FAX10501 FAX requiring 'C' Form issue. C date N
No. of days delayed
L2 Implementation of system and issue from scheduled
FAX10502 FAX of 'C' Form C date N
No. of days delayed
from scheduled
FAX10503 FAX L1 Review the system effectiveness C date N
Cycle time reduction for Issue of TDS No.of days from
FAX10600 FAX Certificates under Income-Tax Act. O year end N
Final Material Accounting Statement
for material lying with sub-contractors No of days from the
FAX10700 FAX and Recovery O job completion . N
No. of days delayed
Cycle time reduction in Passing of sub- from scheduled
FAX10800 FAX contractor Running and Final Bill C date N
Avg No. of days
L3 Detailed scrutiny and checking with from submission of
FAX10801 FAX contract & other relevant records O bill N
Avg No. of days
L2 Review of passed amount wrt to from submission of
FAX10802 FAX records and approve as per DOP O bill N
Avg No. of days
from submission of
FAX10803 FAX L1 Review and Approve as per DOP O bill N
Timely remittance of statutory Time Index
FAX10900 FAX deductions/ collections O Y
Bank guarantees renewed/ lodged for
claim before expiry (applicable to
FAX11000 FAX supplier/ sub-contractor's BG) O % of expiring BGs. N
No. of days delayed
from scheduled
FAX11100 FAX Automatic Bill passing through system. C date N
No. of days delayed
L3 Identify areas for computerisation/ from scheduled
FAX11101 FAX sudy the system/ develop the software. C date N
L2 Review the functioning of the No. of days delayed
system/ improve/ modify on a continous from scheduled
FAX11102 FAX basis. C date N
% of Liquidation on
Review and Liquidation of Advances total advance
and deposits paid to Suppliers/deposits outstanding for
FAX11200 FAX to various authorities C more than one year N
Introduction of computerised No. of days delayed
measurement book for Civil / Electrical from scheduled
Work to reduce cycle time in preparation date
FAX11300 FAX and passing of Bills. C N
L3 Study the exisiting system/ develop No. of days delayed
software in consultation with Civil / from scheduled
FAX11301 FAX Eelectrical Department C date N
No. of days delayed
L2 Review the System to ensure cycle from scheduled
FAX11302 FAX time reduction. C date N
No. of days delayed
from scheduled
date
Developing online system for collection
of revenue like rent/ water charges/
electricity charges/ shop rent/ to enable
FAX11400 FAX quicker realisation of revenue. C N
L3 Review the existing system/ develop No. of days delayed
the software in coordination with HR from scheduled
FAX11401 FAX (Estate adminstration) C date N
L2 Review the system developed to No. of days delayed
ensure information inforation available from scheduled
FAX11402 FAX on online and for correctness of data. C date N
Reduction in opening balance of % reduction over
FAX11500 FAX suspense head by periodical review O last year N
Review of PSL from the end of month No. of days delayed
for price trend analysis for decision from scheduled
making in respect of procurement and date
FAX11600 FAX sales estimation C N
Reduction in Insurance Premium

through systematic study of the insured % of total insured
property/ risk needed/ fire prevention value compared to
FAX11700 FAX measures and effective negotiation. C prev. year N
L3 Compilation of Insurance Property No. of days delayed
clasification of property identification of from scheduled
risk report of the fire prevention system date
FAX11701 FAX tabulation of rates C N
L2 Review the list of property in the risk No. of days delayed
to be covered analyse the rate negotiate from scheduled
FAX11702 FAX put up recommendation C date N
L1 Review the recommendation No. of days delayed
negotiate if necessary approve the from scheduled
FAX11703 FAX proposal. C date N
Identification of New Areas of Insurance
FAX11800 FAX needs at an optimum premium on time C Areas Added / Time Y
No. of days delayed
System / Procedure for Timely from scheduled
FAX11900 FAX arrangement of Insurance Coverage C date Y
% value of
Insurance claim settled as % of final insurance claim
FAX12000 FAX claim lodged O amount. N
Reduction in unpriced Stores Receipt % w.r.t. total no. of
FAX12100 FAX Voucher O SRVs N
FAX12200 FAX Stock verification within specified time O Time Index N
No. of days delayed
Mechanisation of Fixed Asset from scheduled
Verification system by introducing Bar date
Coding system for all equipments (Fixed
FAX12300 FAX assets) to ensure 100 % verification. C N
L3 list out all plant and equipment for No. of days delayed
bar coding pasting bar code in all from scheduled
equipments/ verify the assests with the date
help of the barcode reader linked with
FAX12301 FAX the computer. C N
L2 Reconcile the difference and take No. of days delayed
appropriate action for nonreconciled from scheduled
FAX12302 FAX items. C date N
Increase in % of
Cost Reduction in Material/ Indirect savings of Total
Material / Sub-Contracting & war on Matl cost / sub-cont
FAX12400 FAX wastages due to Finance Initiative C cost over Pr.Year N
Time Index
FAX12500 FAX Completion of special assignments C N
Savings through productivity
improvement projects of finance Absolute Value Rs.
FAX12600 FAX department C in lakhs N
Identification of Critical Improvement
Areas through Internal Perception No.of Areas
survey of employees / Internal identified and
FAX12700 FAX customers C agreed N
No. of days delayed
L3 Prepare survey questionnaire and from scheduled
FAX12701 FAX get response C date N
No. of days delayed
L2 Analyse the survey report/ prepare from scheduled
FAX12702 FAX areas for Improvement C date N
No. of days delayed
from scheduled
FAX12703 FAX L1 Action for improvement C date N
Improvement of system to enable cycle

time reduction in clearance of purcahse Reduction in avg
proposal and other proposals for no. of days wrt
FAX12800 FAX financial concurrence C previous year N
L3 Compile procedure guidelines issued No. of days delayed
by various agencies and classify them. from scheduled
Preparation of check list wrt to date
prevailing guidelines and scrutiny/
FAX12801 FAX where DOP provides concur. C N
No. of days delayed
L2 Review and accord concurrence as from scheduled
FAX12802 FAX per DOP C date N
Number of man hours saved through Targetted Man hour
FAX12900 FAX computerisation. C saved N
Improvement of Tender conditions No. of days delayed
(GTC) for cost reduction/ improved from scheduled
service and risk mitigation by specified date
FAX13000 FAX date C N
Workshops/Technical forum discussion
for addressing issues like
Accounting/Taxation/ Auditing/
Fiancial/Legal/ Risk Mitigation and cost
FAX13100 FAX management O No.Of W/Shops N
Completion of arbitration cases within % completion w.r.t
FAX13200 FAX the specified time O total N
Evaluation of Capital Investments¿ vis-
FAX13300 FAX à-vis DPR O ROI N
Evaluation of capital proposals for Time Index
FAX13400 FAX preparation of Annual Plan. O Y
Time Index
Compilation and submission through a
web enabled MIR, data of sectorwise/
project wise, order receipt/ execution &
outstanding position, for the purpose of
reconciliation of orders received &
outstanding in the records of Business
FAX13500 FAX sectors & units C Y
No. of days delayed
from scheduled
Review and implementation of New / date
revised accounting standards / changes
in SEBI guidelines / Companies Act with
respect to its impact on BHELs results
and development & issue of guidelines /
FAX13600 FAX clarifications by specified date. C Y
Reply to Govt. Audit queries/ Inspection
furnished within specified time (2
FAX13700 FAX weeks) O % Y
Reply/settlement of Internal Audit paras

FAX13800 FAX within specified time (4 weeks) O % Y
Timely inputs to unit/corporate finance Time Index
FAX13900 FAX for inter-unit re-conciliationof accounts O Y
Time Index
Timely inputs to unit/corporate finance
FAX14000 FAX for BUDGET/FLASH/MIRs etc. O Y
No. of days delayed
Finalisation of Functional scorecard by from scheduled
FAX14100 FAX specified date O date Y
Improvement in Employee Satisfaction
FAX14200 FAX Score O Score Y
Implementation of Improvement projects Time Index
FAX14201 FAX schedule O Y
Increase in no. of active Quality Circles Number of new
FAX14300 FAX in the deptt. O circles N
FAX14400 FAX TQM at Deptt. level C TQM Score Y
No. of days delayed
Preparation of action plan based on from scheduled
FAX14401 FAX Position report O date Y
Implementation of Improvement projects Time Index
FAX14402 FAX schedule C Y
No. of days delayed
Development of Knowledge from scheduled
FAX14500 FAX management Portal O date Y
Contributing case studies etc.for
FAX14600 FAX Knowledge Management Portal C Number N
FAX14700 FAX schedule C Y
Implementation of Special Improvement No. of days delayed
Projects taken under IMPRESS as per from scheduled
schedule (Registration No. & other date
details of project to be specified in the
FAX14800 FAX boxes provided against the KRA) C N
Correction in turnover/ Profit due to

timely pointing out of errors in
FAX15400 FAX accounting entries in schedule audit. C Rs in Lakhs N
Verification and vetting of - Write off No. of days delayed
proposals/ Productivity improvement from scheduled
projects (more than 10 lakhs) / Gratuity / date
FAX15500 FAX other assignments referred to IA. O N
No. of days delayed
from scheduled
Development of system for issue of date
quarterly financial status reports for
projects, calculation of actual engg and
tss hourly rates for previous year and
pre-determined engg and tss hourly
FAX15600 FAX rates for current financial year. C N
updation of projects master, outlay No. of days delayed
master and budget master to facilitate from scheduled
FAX15601 FAX fsr run. O date N
Development of system for No. of days delayed
Reconciliation of admitted accounts and from scheduled
FAX15700 FAX cash receipt control accounts. C date N
System for timely submission of e- No. of days delayed
TDS(Quarterly/Annually) for Income Tax from scheduled
FAX15800 FAX and Employment Tax Return C date Y
Development of system for automatic No. of days delayed
Updation of fixed assets records and from scheduled
preparation of depreciation schedule date
inline with relevant Accounting
FAX15900 FAX standards. C N
Identification of weaknesses in system / No. of days delayed
procedure and recommended from scheduled
FAX16000 FAX modification /improvement O date N
No. of days delayed
FAX16100 FAX Preparation of systems audit manual C from scheduled N
date

Unit/NC/Function/Department level Scorecard Rating
FAX16200 FAX Balance Score Card C (5/4/3/2/1) Y
MONITORING ACCOUNTING OF
EXPENDITURE BOOKED TO
PROJECTS IDENTIFIED UNDER NO. OF
FAX16300 FAX ACCOUNTING STANDARD 26 O PROJECTS N
IDENTIFYING PIRS AND OBTAINING NO. OF
JUSTIFICATION FOR INCLUSION AND PROJECTS &
FAX16301 FAX RETENTION UNDER AS-26 O VALUE N
Comments by Statutory Auditors on
FAX16400 FAX adequacy of coverage by IA. O No. of comments Y
No. of days delayed
from scheduled
FAX16500 FAX Revision of Internal Audit Manual C date N
Developing a system by specified date No. of days delayed
for capturing comments of Statutory from scheduled
Auditors on adequacy of coverage by date
FAX16600 FAX IA. C N
Development of template/application No. of days delayed
package by specified date for from scheduled
preparation and issue of IA Report, date
monitoring/tracking and disposal of the
FAX16700 FAX report para wise. C N
Intra-Net site development by specified No. of days delayed
date for status of Works Bills giving from scheduled
details of Party, Contract, etc. in date
FAX16800 FAX coordination with Computer Deptt C N
Data collection and timely
Remittance /Reimbursement of
Statutory deduction /court attachment
and other out side Financial Agency/ % remittances/
Bank /Housing Finance reimbursements
Companies/Club/Socities payments done within
FAX16900 FAX within specified time O specified time N
No. of days delayed
Development of system for online from scheduled
FAX17000 FAX Priced store ledger by specified date C date N
Development of online System for Bank No. of days delayed
guarantees accepted by BHEL from from scheduled
FAX17100 FAX Fabricators by specified date. C date N
No. of days delayed
Development of Computer System for
from scheduled
timely resolution of
date
Employees/Dept/Contract related issues
on Pay, Time & Wages, TA/LTC/PF,
Works Bills and Miscellaneous bills by
FAX17200 FAX specified date C N
Review and follow up of collectible
sundry debtors to reduce the amount of % of Target Amount
FAX17300 FAX outstandings O achieved N
Consolidation of O/s report on monthly Time Index
FAX17301 FAX basis and review of billing plan O N
Reduction / Liquidation of BGs as a
FAX17400 FAX percentage of what is due. O % N
Timely processing of Imports Ocean

freight/air freight/air agencies bills
involving huge amounts (involving
crores of value - audit resulting in
savings in lacs of rupees viz..
classification , currency exchange rates
FAX17500 FAX etc..) O Saving in Rupees N
DEVELOPMENT OF WEB BASED MIR Time Index
SYSTEM FOR DEBTORS
FAX17600 FAX MANAGEMENT C N
COLLECTION AND INTEGRATION OF Time Index
DATA AND SUBMISSION TO
CORPORATE OFFICE AS PER
FAX17601 FAX SCHEDULE O N
Time Index
Development of system for early issue
FAX17700 FAX of Annualinteraction
Effective P.F.Statements to members.
with Statutory/Govt O N
FAX17800 FAX Auditors for Audit plan and work O Auditors perception N
Timely Completion and release of No. of days Prior to
FAX17900 FAX Directors' Report O Board Meeting N
Monitoring of PR/BOI wrt billing and
FAX18000 FAX cost C Timely completion N
No. of days delayed
Preparation of Cost Proforma and from scheduled
FAX18100 FAX Annexures for Completion of Cost Audit O date N
Issuing Guidelines / Clarifications on
Forex Issues and Foreign Currencies
FAX18200 FAX Rates C No. of days N
Number of Non-Compliance of Statutory Number of Non-
Provisions, Management Policies & Compliances
FAX18300 FAX Procedures pointed out. O pointed out N
No. of days delayed
Coordination of Monthly DO for from scheduled
FAX18400 FAX Director / Finance C date N
Development of system of remittances Time Index
of TDS/TCS through internet banking
FAX18500 FAX facility C N
Target date /
Improvement in impementation of e- Months for
FAX18600 FAX remittances/EFT C implementation. N
System improvement to adhere to Number of months

changes in statutory provisions relating to modify the
FAX18700 FAX to Payroll,PF etc. C program N
System improvement to adhere to Number of days

changes in Cormpan policies relating to taken to modify the
FAX18800 FAX Payroll,PF etc. O program N
Number of times
Planning of fund for meeting the loan the shortage of
FAX18900 FAX requirement & final settlement O fund N
Date of payment of
Receipt of interest on investment & Interest &
FAX19000 FAX maturity amount O maturity date N
Transfer of PF accumulations and

FAX19100 FAX settlement of pension O No of cases N
Calculation of pre-determined hourly
rates, periodical review of utilized hours
vis-a-vis budgeted hours and calculation
FAX19200 FAX of final absorption rate. O Time Schedule N
number of days
since receipt of time
booking for the last
month of the
quarter, budget and
Issue of quarterly Financial Status outlay inputs in
Reports in respect of completed, respect of new
FAX19300 FAX ongoing and terminated projects. O projects added. N
System improvement for prompt
scrutiny and admission of bills from
employees against Departmental number of days
Advances for settlement and from the date of
FAX19400 FAX recoupment of imprest cash account. O submission of bills. N
System improvement for prompt No. of days from
scrutiny and payment of bills from which bills are
FAX19500 FAX subcontractors/ fabricators. O received. N
System improvement for clearance of
FAX19600 FAX advances within specified time. O % N
No. of days from
System improvement for Checking and the date of receipt
vetting of Insurance, Security,Transport, of all clear
FAX19700 FAX AMC and other Misc. proposals. O proposals N
Development of systems and procedure
FAX19800 FAX for VAT C Time Schedule Y
FAX19900 FAX for Service Tax C Time Schedule Y
FAX20000 FAX for Fringe Benefit Tax C Time Schedule Y
Facilitating introduction/implementation
FAX20100 FAX of e-procurement / Reverse Auction C Time Schedule Y
Facilitating the improvement of Vendor
Base to reduce the dependence on
FAX20200 FAX Single/very few sources of suppliers C Time Schedule Y
ON KRA MASTER - 2006-07
Special Universal Suggested Weightage Source of Data for

KRA KRA for category Measurement
(Y/N) (Y/N) A B
C
Y N H M L Audit Report
Y N X X L Register
Y N X M X Data Base
Y N H X X Report
Y N M H L Report
N N M H M System
Y N X X M System
Y N X H X Operating Results
Y N M X X Board Approval
N N X M H Trial Balance
N N M H M System
N N L M M Audit Report
Completed
Y N X X M Schedules
Completed
Schedules duly
initial by Internal
Y N X M X Audit.
Y N L X X Audit Report
Y N H M X Audit Report
Unaudited
Y N X M X Accounts
Y N H X X Deviation Report
Y N L M M Register.
Y N H M X Appointment Order.
H H M
Y N X M M Input Data
Y N X M X REM
Y N X X M REM
Y N M M L Accounts
Y N X M M System
Y N X X M System
Y N X M X System
Actual booking of
Incidental
expences Vs
Provisional
Y N H H H Booking.
Y N X M M System
Y N X X M System
Y N X M X System
N N M X M Register
Minutes of the
Audit Committee
Y N H X M Meeting
N N H H M Register
Minutes of the
Audit Committee
N N H X X Meeting
Approved Annual
N N M M X Audit Programme.
N N X M X MIR
N N M X X MIR
N N H M X Audit Report
Y N X M X Audit Report
Y N H X X Audit Report
N N L L M Register
Y N L M M System
Y N X X M System
Y N X M X System
Y N L X X REM
Y N M L X System
Y N X L X System
Y N M X X System
Y N X X M System
MOU Evaluation
Y N H X X Report
Y N H M X System
Y N X M X System
EVA Performance
Y N H X X Report
Y N H M L Booklet
Y N X X L Booklet
Y N X M X Booklet
Y N H X X Booklet
Y N M M L Booklet
Y N H M L MOU / Scorecard
Y N L M M IA Report
Y N X X M Database
Y N X M X Report
N N L X X REM
Y N H H H Cost Reprots
Y N L M H System
N N L L M Accounts Ledger
N N H M L Reports
Y N H M L System
Y N M M L System
Y N H H H System
Register of
miscellaneous
N N M H H income
Y N L M H System
Y N L M H System
Y N L M H System
Y N L M H Updated Manual
Y N L M H System
Y N L M H System
N N H M X Ledger
N N X M X MIR
N N H X X MIR
N N H M L Register
N N X X L Register
N N X M X Analysis Report
N N H X X Action Report
N N X X M Register
Acknowledgement
N N M L M from DGFT
Y N H H L Agreement
Y N X X L Register
Y N X H X Standard Format
Y N H X X Approval Letter
N N X M X Register
Y N H M L MOM
N N H M L proposals of users
Deployment of
N N H M L Surplus
N N H M L Project Report
N N L M H Credit Rating
N N L L M Financial Position
N N H M L REM
Y N L H M System
N N M M L Bank Guarantee
N N L M L Register
Y N L M M System/ Register
N N H M L Approved Budget
Acknowledgement
Y N H M M from IT Dept
Acknowledgement
Y N H M M from IT Dept
Relevant
Y N L M L Documents
N N X M H System
N N X X H Register
Correspondence
N N X M X with DGFT
Y N H M X System
N N X M H System
N N X X H System
N N X M X System
Reduction in Slow
& non moving
N N H H H Inventory.
N N H M M Register
Y N H L X System
Y N H M X System
N N H M X Register
N N H M M Assessment Order
N N X X M Return
N N H X X Assessment order
N N H M M Refund Order
Y N X X M Data Sheet
Refund Claim
Y N X M X Letter
Y N H X X Refund Order
N N L L L Returns
Correspondence
N N L M H file
Assessment/
Y N H H M Refund Order
Assessment/
Y N X X M Refund Order
Assessment/
N N X H X Refund Order
Y N H M X System
N N M M H Returns
N N X M H Register
Y N L M H Register
N N M H M Register
N N X X M Register
N N X H X Register
N N M X X Register
N N X X M Register
Consolidated
Y N H M L Annual Accounts
Y N L M H Actual Date
Y M H L
Y N H M L Cost Report
N N X X L Cost Report
N N X M X Cost Report
N N H X X Cost Report
N N H H M Time Index
N N H M L Audit Report
Y N X X L Register
Y N X M X Analysis Report
Y N H X X Analysis Report
Y N H L X Completion Date
Y N X X X REM
Y N H X X REM
N N H M L MIR
Y N X X L Report
Y N X M X Report
Y N H X X Approval Note
Y N X M H NSSN Regn
PF Inspection
N N L M H Report
Y N M M H Audit Report
Y N M M H Tax Return
N N L M H System
Y N L H M System
N N H M L Ledger
Reconciliation
N N X X L Statement
Liquidation of
Withheld
Y N X M X outstanding
N N X X H Register.
N N L M H System
N N M H H Register
N N M M H Assessment Order.
N N X H M Ledger
Y N X X M Analysis Report
Y N X H X Review Report
Variation Rate per

N N X H M Kg.
Rate Revision
N N X X M Letter
Approval Letter
N N X H X from Customer
Periodic Invoices
N N L L M for completion
Y N L L M System
Y N H M L System
N N X X L Report
Recommendation
N N X M X Note
N N H X X System
Y N H M L System
Y N X X L System
Y N X M X System
Y N H X X System
Y N L M L System
Y N X X L System
Y N X M X C' Form Register
Y N L X X System
N N L L M System/ Register
N N M M H SRV/Register
Y N L M H Register.
N N X X H Register.
N N X M X Register.
N N L X X Register.
N N L M H Cash Book
N N L L M Register
Y N X M L System
Y N X X L System
Y N X M X System
N N L H M System
Y N X M L System
Y N X X L System
Y N X M X System
Y N X M L System
Y N X X L System
Y N X M X System
N N L H M REM
Y N X M H Ledger
N N H M L Ledger
Y N X X L Register
Recommendation
Y N X M X Report
Y N H X X Approval Note
N N H M L Covers Obtained
Y N M M L Policy
N N M M H Register
N N L M H System
N N L M H MIR
Y N X M L Verification Report
Y N X X L Verification Report
Reconciliation
Y N X M X Statement
N N H M L Register
N N H M L Register
N N X M H Register
N N H M L Survey Report
Y N X X L Survey Report
Feed back on
Y N X M X Survey Report
Action Taken
Y N H X X Report
Computerised File
N N H M L Movement System
Y N X X L Check List
Y N X M X Proposal Approval
N N X X H MIR
Y N L M H Format
N N M M H Decisions
N N X H X Register.
Capital Budget
N N H M L Report.
N N X M H Annual Plan
N N H H H MIR
Y N H H H Guidelines issued
Record maintained
N Y M L L by Audit deptt.
Record maintained
N Y M L L by Audit deptt.
Record maintained
N Y M L L by individual/ deptt.
Record maintained
by Unit/Corp.
N Y M L L Finance deptt.
Record maintained
by Unit Head/Unit
Y Y H M L P&D
N Y M X X Survey Report
Action plan
Y Y X M X document
N Y X X M Project report
Y Y L M H REM
N Y M M M Case Document
N Y X M H Project report
Based on the
observations made
during balance
sheet ( Schedule )
N N H H H audit
Documents from
Commercial,IED
Y N H M M and HR
FSR - quarterly
FSR engg & tss
hourly rates - Note
for obtaining the
approval of the
competent
Y N H H M authority.
Quarterly FSR
Y N H H H report
Y N H H M General ledger
Acknowledgement
Y N H H M from IT/ET dept
Register/computer
Y N H H M system
Y N M M M Submission
system of
Systems audit
manual for
Y N H H H approval
Rating declared at
year end by
Corporate / Unit
N N H H X Management
APPROVED PIRS
N N M M M & VALUE
N N M M M APPROVED PIRS
Report 619(3A)/
N N H H M CARO
Date of completion
Y N H H H of job against target
Balance sheet and

619(3A) report by
Y N H H M Statutory Auditor.
Actual and
satisfactory
implementation of
Y N H H H computer package.
Y N H H H Report
N N H H H Records
Satisfactory
implementation of
Y N H H H the System
Satisfactory
implementation of
Y N H H H the system.
Y N H H M System
N N H H M MIRs
N N H H M MIRs
N N H H H MIRs
N N H H M Payment Records
N N H H H SYSTEM
N N H H H SYSTEM
System / Statement
N N M M H issue date
N N H H H Auditors
Date of Board
N N H H H Meeting
N N H H H Report
Schedule given by
Y N H H H Corproate Finance
As per past
N N H H H experience.
N N H H H Audit Report
Copies of DO
Y N H H H Letters
N N H H H e-tax remittance
Correspondence
N N H H H with banks.
Latest amended
Income Tax Act,
1961 as well as
departmental
circular issued by
establishment
N N H H H section
from the date of

receipt of hr circular
N N H H H in computer section
Loan request of
members & Claim
N N H H H for Final settlement
Covering letter,
counterfoil of
N N H H H cheque receipt
request for transfer

of PF & Receipt of
claim with the
required
documents for
N N H H H pension
Receipt of
approved R&D
Budget/Availability
of Final Ledger of
Final
Accounts/Completi
N N H H H on of Govt. Audit.
FSR quarterly
N N H H H output.
identified vouchers
N N H H H for this purpose.
identifying the
respective
N N L M H vouchers.
N N H H H Advance register
Record of receipt of
N N H H H proposals
N N H H H
N N H H H
N N H H H
N N M M L
N N M M L
KRA Remarks
Action to be taken by Unit Finance with

the help of other functions and
coordinated by Internal Audit with
Statutory Auditors wrt adequacy of
Internal Audit Coverage/ Qualifications
in Annual Accounts etc
31st October for Corp & 1st September

for Unit
Action taken by all units with support
from Information Technology Group
Approval of Concerned Debit
Accepting Department Consent to be
obtained and to be sent only with
Inter Unit Accounts.
To follow up with CAG's Office/ Co-

ordination with Board.
Unit HR / Fin to furnish the data to

Corporate Office for consolidation
and submission to Actuary-Provide
required clarification to Actuary..
Streamlining the information for

enabling conversion with the help of
Consultant
-
Classification of Revenues/ expenses/
assets & liabilities according to
segments.
This KRA has to be taken care by all

depts to ensure compliance.
This is an attempt to settle audit paras
remaining after replies at RAO level
with Higher Govt. Authority viz./Audit
Committee
AAP has to be approved by BLAC.

Once approved any change requires
consent from BLAC/ hence the
importance
During BLAC meetings specific system
studies are required to be made and
reported to BLAC
These are direct contributions

emanating from Audit Observations
Very useful in identifying errors of bank

charges on time and quick remedial
actions result in savings of interest
Used for optimising the extent of

working capital requirement to
maximise EVA
To take immediate corrective action

before incurrence of expenditure
For defending the Organisations level

of achievement vis-à-vis MOU
parameters
EVA recognise one of the most
important ratio for performance
analysis
Budget / Flash summary results is a
major role in performance
improvement / enhancing stake holders
value.
Scheduled date will be no. of days from

completion of Govt. Audit
(Timely submission of MOU Score

Card)
Scheduled date being end of the month
Earlier than 31st October
Streamlining the system for expediting

completion of Assessments
Early resolution of issues

To take up with supplier for availing
Duty Drawback / Terminal Excise
Dutyand pass on the benefits to BHEL
by way of deductions in Bill amount.
Releasing cash in-flow from blocked

funds
End of the month
No. of days from the end of the

contract.
within 3 days from balancesheet
finalisation
Critical in nature,all costing and price

estimated are based on these
information.
December
Realisation of withheld & outstanding

debts will enhance profit by reversal of
provisions which would have been
made for such debts and also reduce
sundry debtors.
Non-collection of Concessional Sales
Tax Forms will attract additional tax
which will affect the profitability of
the Company. The comml support is
reqd.
Non-scrutiny of the sales contract in

some cases will result in non-
realisation of revenues further in
certain cases the terms and conditions
should be interpretated correctly so to
avoid short collection of sales
revenue.
Some of the Units follow raising of

invoice on rate per kg. (TO BE
COMPLETED)
In most of the sale contracts customers
are levying LD for delay in
supply/erection. In order to pass on
the LD to our suppliers this KRA is
suggested.
MM to take up with Sub Contracting for

furnishing final Material Accounts
Reconcilatin Statement.
Avg No. of days from receipt of

complete Bill in accounts dept.
Major Units are having Township where
the recovery of rent/ electricity/ water
charges another dues forms an
important works of Accounts Section.
This development of system would
ensure 100% recovery as well as
quicker realisation.
Development of System
Since material Cost on Sub-Contracting
forms a substantial part of revenue, its
reduction will enhance profitability.
Every Fin. dept. will mantain a seperate
register to record savings through such
efforts.
HOD with Assign Special
Assignments
Financial concurrence is the most

important activity of Finance. All
proposals involving financial
implications require financial
concurrence.
..

cases-L5; 95-99% cases-L4;85-94%
L2;<75%cases-L1
cases-L5; 95-99% cases-L4;85-94%
L2;<75%cases-L1

adopted .
-
-
-
-
Unit /Function / Department , if covered
under MAP, and can be assigned a
weightage upto 100%
-
-
-
-
Nil
--
Nil
MATERIALS MANAGEMENT FUNCT
KRA
KRA ID Function KRA Description Unit of Measurement
Type
Placement of PO / Contract within Time Index

specified days of receipt of PI./
MMX00100 O
request (days to be specified in Action
MMX plan box)
Issue of enquiry within specified days Time Index
MMX00200 O
MMX of receipt of PI
% of Material procured (by value) as

MMX00300 O %
per PO delivery schedule & terms.
MMX
% Reduction in rejections over
MMX00400 O %
MMX previous year.
% Clearance of bills under objection

MMX00500 O %
within specified time
MMX
% achievement of BOIs / Subcontract
MMX00600 O % achieved / target
MMX itemsT/O vis a vis the target.
Number of Rate contracts / long term
% rate contracts finalised/
MMX00700 MMX contracts / MOU's entered w.r.t. O
target
target.
% of cases where Documents/test
certifcates (specified in P.O.) for
MMX00800 material procured are readily available O % of consignments
and accountal of material is not held
MMX up.
% increase in liquidation of rejected

MMX00900 O %
material compared to earlier year.
MMX
Cost reduction through economic
MMX01000 O % reduction/ target
MMX buying w.r.t. Target set for the year.
% reduction of advance outstanding
MMX01100 with vendors / contractors at the year O %
MMX end
Direct material consumption as % of
MMX01200 O %
MMX GTO net of excise.
% reduction in number of items where
MMX01300 bin stock does not match actual stock O %
MMX compared to earlier year.
% reduction in no. of stockouts of
MMX01400 O %
MMX stock items
% achievement of scrap sales /
MMX01500 surplus disposal against the target for O %
MMX the year.
% Reduction of average number of
days from DB/CN/DRS ( receipt at the % reduction in days over last
MMX01600 O
first point in the plant/site) to SRV year
clearances in the year
MMX
% Reduction in average time taken to
MMX01700 settle insurance claims compared to O %
MMX previous year.
% reduction of cut bits / scrap during

MMX01800 O %
the year (by value).
MMX
% reduction of cycle time for issue of

materials(including to sub contractors)
MMX01900 O % reduction over last year
[Issue voucher stage to issue
accountal stage)
MMX
% consignments collected from
MMX02000 transporters' godown within specified O %
MMX time after retirenment of LR (L3 only)
% Stock verification completed within
MMX02100 O %
MMX specified time (For L3 only)
Procurement of capital equipment as No. of days delayed from
MMX02200 O
MMX per schedule planned / budgetted. scheduled date
Errection / Commissioning by vendor No. of days delayed from
MMX02300 of major capital facilities / BOI's O scheduled date
MMX purchased/ acquired as per schedule.
% of Air consignments cleared within
MMX02400 O %
MMX free time
% of Sea consignments cleared within
MMX02500 O %
MMX free time
% availment (by value) of all
MMX02600 O %
MMX applicable duty concessions.
% of duty free licenses (including
MMX02700 EPCG) obtained within specified target O %
MMX time.
Project imports registered with custom
MMX02800 O %
MMX within specified time.
% reduction in demurrage paid over
MMX02900 O %
MMX previous year.
MMX03000 MMX % closure of customs' bonds in time. O %
% of customs/insurance/excise cases
MMX03100 O %
MMX settled in the year.
Reduction in Material inventory as no
MMX03200 of days of Shop Material O Days
MMX Consumption.
Reduction of Old Production inventory
MMX03300 (WIP/FG) w.r.t opening Production O Rs.Lakhs
MMX inventory
% Reduction in inventory of non
MMX03400 O %
MMX moving (NM) items.
% Reduction in inventory of slow
MMX03500 O %
MMX moving (SM) items
% liquidation of year end SIT/material
MMX03600 O %
MMX with fabricators.
% of indents raised within specified
MMX03700 O %
MMX time
% material availability with reference
MMX03800 to 100% completion / commissioning O %
MMX projects
Arrange advance manufacturing
scheduled date
MMX03900 action/ Stocking proposals within C
specified time
MMX
% Material clearance with reference to
MMX04000 O %
MMX Plan / CCSR
% Material Matching with reference to
MMX04100 O %
MMX Turnover Budget
% reduction of indirect material
MMX04200 O %
MMX consumption w.r.t. budget.
% Reduction in no. of NCRs reported
MMX04300 O %
MMX in Audits
Timely generation/Submission of No. of days delayed from
MMX04400 Management Information O scheduled date
MMX Reports(MIR)
% of eligible vendors registered within
MMX04500 C %
MMX 6 months of application
% increase of A & A1 vendors as a %

MMX04600 C %
MMX of total number of vendors
% increase of material categories that

MMX04700 C %
MMX have at least 3 vendors.
Updation of product Material Directory No. of days delayed from

MMX04800 C scheduled date
MMX as per schedule
Number of reverse / forward auctions

MMX04900 O No. of auctions
conducted.
MMX
Reduction in delivery time for identified
MMX05000 C No of items
MMX Subcontracting items
Identification of new items for bulk

MMX05100 buying for common rate contract at C No. of items
MMX corporate level.
No. of new IT initiatives introduced in
MMX05200 C Number
MMX MM function.
Implementation of identified (by
MMX05300 Corporate MM)best MM practice in the C Number
MMX year.
No. of items for which Technical &
MMX05400 commercial terms finalised with C No. of items
MMX vendors w.r.t. total items.
Organise professional
MMX05500 C Number
MMX lecture/seminars.
Digitization of vendor records (out of
MMX05600 total registered vendors) for inter-unit C %
MMX usage.
Arrange / Participate in Exhibition /
MMX05700 Product display for development of C Number
MMX new sources.
Integration of existing IT Systems/Sub-
MMX05800 C scheduled date
systems on scheduled date
MMX
Reply to Govt. Queries/ Audit Paras /
Inspection report/ Action Taken
MMX05900 O %
MMX time (2 weeks)
Reply/settlement of Audit paras within
MMX06000 O %
MMX specified time (4 weeks)
Time Index
MMX06100 O
for inter-unit re-conciliationof accounts
MMX
Time Index
MMX06200 O
for BUDGET/FLASH/MIRs etc.
MMX
Finalisation of Functional scorecard by
MMX06300 O scheduled date
specified date
MMX
Improvement in Employee Satisfaction
MMX06400 O Score
MMX Score
MMX06401 projects identified in the Position O
MMX Report as per schedule
Increase in no. of active Quality
MMX06500 O Number of new circles
MMX Circles in the deptt.
MMX06600 C TQM Score
MMX TQM at Deptt. level
Preparation of action plan based on No. of days delayed from
MMX06601 O
MMX Position report scheduled date
MMX06602 projects identified in the Position C
MMX Report as per schedule
Development of Knowledge No. of days delayed from
MMX06700 O
MMX management Portal scheduled date
MMX06800 C Number
MMX Knowledge Management Portal
MMX06900 C
MMX schedule
Implementation of Special No. of days delayed from
Improvement Projects taken under scheduled date
MMX07000 C
MMX provided against the KRA)

MMX07100 C

MMX07200 C

MMX07300 C

MMX07400 C

MMX07500 C
MMX07600 Timely finalisation of material budget. O
MMX scheduled date
Timely completion of BOI contracts for No. of days delayed from
MMX07700 O
MMX closure of customer contracts. scheduled date
Compliance with system on
MMX07800 O No. of NCRs.
MMX management of hazardous waste
Timely finalisation of long term No. of days delayed from
MMX07900 C
MMX contracts / MOU scheduled date
Identification and implemetation of 5S
MMX08000 C Number
MMX projects
Compliance with system on
MMX08100 O No. of NCRs.
MMX management of shelf-life materials.
Critical review of identified Policies /
MMX08200 Systems / Procedures / Practices with C Number
a view to improve MM function
MMX
Timely renewal of statutory licences scheduled date
MMX08300 for storage of explosives / O
inflamables / hazardous materials.
MMX
% improvement of vendor satisfaction

MMX08400 C %
index.
MMX
MMX08500 Import substitution of critical items. O Rs. Lakhs
MMX
Ensure timely receipt of engineering scheduled date
MMX08600 O
doucments from vendors
MMX
% of SAR's / CAR's w.r.t. BOIs
MMX08700 O %
MMX resolved within specified time.
Development of PVC formula for high
MMX08800 C Number
MMX value items on rate contract.
Preparation of contract agreements &
scheduled date
MMX08900 coordination with sub-contractors for O
signing in time.
MMX
Resolution of contractual issues / No. of days delayed from
MMX disputes in time.
% of BOI amendment proposals to

MMX09100 O %
PO's / Contracts cleared in time.
MMX
Identification of inactive vendors and

weeding out / delisting of such
MMX09200 C Number
vendors to maintain healthy vendor
base
MMX
scheduled date
Rationalisation and updation of
MMX09300 material category list of vendors for O
indirect materials as per schedule
MMX
Balanced Scorecard Rating
MMX09400 Unit/NC/Function/Department level C
(5/4/3/2/1)
Balance Score Card
MMX
Conducting Vendor satisfaction survey scheduled date
MMX09500 and preparing action plan for C
implementation by specified date
MMX
Tiimely Arrangement of annual No. of days delayed from
MMX09600 sanctions for items, such as coal, from O scheduled date
MMX Government.
Obtaining in time NOC from Ministry of
Shipping (Transchart)
MMX
Secure in time Technical Clearance
from DGFT/ Ministry of HI for Import.
MMX
Quarterly analysis and review of
Performance Rating of Vendors
MMX09900 C No. of vendors reviewed
having "B" & "C" rating (below 80
MMX %)for remedial measures
Reduction in cost of BOIs as a % of

MMX10000 O % of material budget
MMX material budget
Development of additional vendors for

MMX10100 C number of identified items
MMX single source items
ESTABLISHING AWAY CENTRE

MMX10200 O NUMBER OF VENDORS
MMX FABRICATION
% of vendors' / transporters' /
MMX10300 contractors' bills processed and sent O %
MMX to finance in specified time
Enlistment during the year of

MMX10400 additional Sources / Vendors for C no of firms.
MMX identified items / services
% CASES OF TRANSIT DAMAGES

MMX10500 REPORTED WITHEN IN 7 DAYS OF O %
MMX RECIEPT
GEMENT FUNCTION KRA MASTER - 2006-07
Suggested Weightage for
Universal category
Critical Special Source of Data For
KRA A B C
KRA (Y/N) KRA (Y/N) Measurement
(Y/N)
Y N N X H H
Y N N X X H
Computer report
Y N N M H H
N N N X L L
N N N X X L
Department report.
Y N N H M M
N N N M H M
N N N X L M
N N N L M L
Y N N H M M
N N N X L X
N N N H M M
N N N L M M
Y N N L M H
Y N N M H M
N N N L M H
N N N M M M
N N N X L M
N N N L M H
N N N X X M
Department Reports
N N N X X M
Finance report.
N Y N H H H
N Y N M M M
Y N N L M H
Y N N L M H
Y N N L M H
N N N L M H
N N N L M M
N N N L X X
N N N M X X
N N N X L L
Y N N M M M
Y N N M X X
Y N N M M M
N N N M M M
N N N M M M
N N N X L M
N N N M M M
N Y N M M M
N N N M M M
N N N M M M
N N N L L L
N N N L L L
N Y N X M M
N N N H M L
Y N N H M X
Y N N H M M
Y Y N X M L
N N N M M X
N N N M M X
Y N N X M X
N N N M M X
N N N M M M
Y N N H H M
N N N M M X
N N N L L M
N N N M M L
N Y N H H H
Y N Y M L L
Record maintained
by Audit deptt.
Record maintained
Y N Y M L L
by Audit deptt.
Y N Y M L L Record maintained
by individual/ deptt.
Record maintained
Y N Y M L L by Unit/Corp.
Finance deptt.
Record maintained
Y Y Y H M L by Unit Head/Unit
P&D
Y N Y M X X
Survey Report
Y N Y X M M
Project report
N N Y M X X
Unit QA/QC
Y N Y H X X
Quality Deptt.
Action plan
Y Y Y X M X
document
Y N Y X X M
Project report
Y Y Y L M H
N N Y M M M
Y N Y X M H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N H H H
Project report
N Y N L M L
N Y N H H M
N N N L M H
N Y N H M L
N N N M M M
N N N X M M
N N N H M X
N Y N L H M
N N N M M L
N N N H H M
N Y N L H M
N N N L H M
N N N H M L
N Y N L M M
N Y N H M L
N N N M H M
N N N L L L
Section report
N Y N M M M
Source
Development Cell
report
Y N N H H X
Rating declared at
year end by
Corporate / Unit
Management
Y Y N H M X
Departmental record
Y Y N H H H
Amount realised
NOC( for ports &
Y Y N L M M units) taken from
Transchart
Y Y N H H H % increase over last

year achievement.
N N N M M M
Section report
N N N H H H PO values and
turnover completion
Y N N H H H
PMD
Y N N H H H REPORTS
/APPROVALS
N N N X X M
DEPTT RECORD
N N N H H H
No of firms added.
N N N M M H
DEPTT RECORD
KRA Remarks
Vendors have been getting
registered since several years.In
order to maintain healthy and
capable vendor base , it is also
necessary to weed out / delist
inactive vendors in a planned
manner.
a) So far there has been thrust

on direct materials. It is
proposed to provide impetus to
PMD activity for indirect
materials also. b) KRA required
for "Buying" and "Vendor
Development" departments.
This KRA will be taken by Head
of Unit /Function / Department ,
if covered under MAP, and can
be assigned a weightage upto
100%
This will help in finding out
vendors' level of satisfaction and
their expectations from BHEL in
order to bridge the gap and
achieve business excellence.
-
ERECTION & CONSTRUCTION F
KRA id Function KRA Description KRA Unit of Measurement
ID Type
CSX00100 CSX Establishing the new sites as O Time Index

per plan
CSX00101 CSX Preparation of resource O Time taken for completion /

planning within 'X' days of LOI Time allocated ('X' days) X 100
CSX00102 CSX Deployment of resources as per O Time taken for completion /

plan ('X' days) Time allocated ('X' days) X 100
CSX00103 CSX Establishment of site O Time Index

infrastructure as per schedule
CSX00200 CSX Timely finalisation of sub- O Time Index

contracts
CSX00201 CSX Submission of sub-contract(s) O Time Index

specifications for tendering 75
days before commencement of
work as per L2 schedule
CSX00202 CSX Finalisation of tender O Time Index

document(s) for floating NIT 70
days before planned
commencement of work at site
CSX00203 CSX Floating of tender enquiries/ O Time Index
evaluation of technical & price
bids and finalisation of sub-
contracts
CSX00300 CSX Optimisation of number of C Total increase required in
vendors in Services where identified Services / Total no. of
number of vendors are less than services X 100
seven
CSX00301 CSX Identification of potential O Total number of potential
vendors in services where the vendors identified / Total
number of vendors are less than number of minimum potential
seven and subsequent vendors to be identified X 100
enlistment as per procedure
CSX00400 CSX Submission of Annual O Time Index
Performance Reports of
Vendors
CSX00401 CSX Review of Performance O Time Index

Evaluation Reports received
from site and updation of
vendors list as per Policy
guidelines
CSX00500 CSX % increase in number of O [(No. of milestones achieved /

milestones achieved in a project No. of milestones planned) - 1]
with respect to project schedule X 100
CSX00501 CSX Timely preparation and review O Time taken for completion /
of action plan for the milestones Time allocated
which can be advanced
CSX00502 CSX Timely implementation of action O Time taken for implementation /

plan for advancement of Time allotted
identified milestones
CSX00503 CSX Erection checks of equipment O No. of days saved / No. of days
and systems for completion planned
CSX00504 CSX Reporting of non-conformities to O Average no. of days of delay for

MUs within three days of reporting after the occurrence
occurrence
CSX00505 CSX Assess and prioritise integration O No. of days saved / No. of days
of inputs (including customer planned
inputs) for erection activities/
ahead of plan
CSX00506 CSX Preparation of joint protocols O No. of protocols completed / No.

(after ensuring adherence to of protocols to be completed X
quality plans) of the equipment/ 100
systems erected)
CSX00507 CSX % Success rate of milestones C No. of milestones advanced /
advanced No. of milestones planned for
advancement X 100
CSX00600 CSX No. of units commissioned as O No. of units commissioned / No.
per Balanced Score Card of units planned for
commissioning X 100
CSX00601 CSX Finalisation of erection/ O Nos. approved / Nos. planned X
commissioning procedures and 100
obtaining their approval from
customer/ consultants
CSX00602 CSX Finalisation of erection/ O Nos. finalised / Nos. planned X

commissioning check list as per 100
plan
CSX00603 CSX Deployment of T&P and IMTEs O No. of T&Ps and instruments
at site for erection/ deployed / Total No. planned X
commissioning as per plan 100
CSX00604 CSX Planning of inputs for course O Time Index

correction for erection and
commissioning the projects as
per schedule
CSX00605 CSX Outsourcing of expert services C No. of requirements met / No. of
for erection/ commissioning as requirements as per plan X 100
per requirement
CSX00700 CSX Reduction in cycle time of C Days reduced / Previous best X

identified processes 100
CSX00701 CSX Identification of processes C No. identified
targeting cycle time reduction
CSX00702 CSX Evaluation of alternatives to C Nos. evaluated / Nos. identified
existing processes/ to achieve X 100
cycle time reduction
CSX00703 CSX Timely execution of action C Days reduced / Previous best X

plan for cycle time reduction 100
CSX00800 CSX Enhancement in customer C Increase in CSI

satisfaction score
CSX00801 CSX No. of Customer meets O No. of Meets

conducted
CSX00802 CSX % of feedback incorporated C No. of feedback implemented /
resulting out of customers No. of feedback accepted for
meets implementation X 100
CSX00803 CSX Registration/ followup and O No. of complaints resolved /
resolution of customer Total no. of complaints
complaints registered X 100
CSX00804 CSX Implementation of Improvement C No. of projects implemented /
Projects No. of projects planned X 100
CSX00805 CSX Proactive customer visits to O No. of visits undertaken / No. of

enhance customer relationship visits planned X 100
CSX00900 CSX Completion of Reliability Run / O No. of reliability run completed /
Trial operation of the Unit(s) as No. of reliability run planned X
per target 100
CSX00901 CSX Resolution of non-conformities O No. of Non conformities
observed during trial operation resolved / Total no. of non-
conformities X 100
CSX00902 CSX Resolution of technical issues O No. of Systems stabilized / No.
for system stabilization of systems requiring stabilization
X 100
CSX00903 CSX Resolution of generic erection C No. of issues resolved / No. of
issues issued identified X 100
CSX01000 CSX Preparation and submission O Time Index

of project completion reports
30 days before site closing
CSX01100 CSX % reduction in time for O Time Index

budgetted monthly cash
collection
CSX01101 CSX Submission of Erection/ O Time Index

Construction/ supply invoices
within 10 days of completion of
activities
CSX01102 CSX Timely verification of invoices for O Time Index
realisation of payment
CSX01200 CSX No. of provisional insurance O % of total no. of provisional

claims converted to final claims claims lodged
during the year
CSX01201 CSX Arranging documents for O % of total no. of final claims
lodging final claims lodged
CSX01202 CSX % of claims settled out of total O % of total claims settled
claims due
CSX01300 CSX Settlement of audit paras O % of audit paras settled
CSX01400 CSX Timely closing of sub-contracts O Time Index
as per plan
CSX01401 CSX Material reconciliation as per O No. of days delayed from

plan scheduled date
CSX01402 CSX Obtain time extension as O No. of days delayed from
applicable as per plan scheduled date
CSX01403 CSX Processing and verification of O No. of days delayed from
final bills as per plan scheduled date
CSX01500 CSX % reduction in time for O No. of days reduced / No. of
achieving site closure with days planned X100
respect to plan
CSX01501 CSX Identification of 80% pending O Time Index
points within 25 days of
completion of trial operations
and balance 20% progressively
within 60 days
CSX01502 CSX Preparation of action plan for O No. of days delayed from
resolution within 7 days of scheduled date
identification of pending points
CSX01503 CSX Liquidation of pending points O No. of days delayed from

within 90 days of action plan scheduled date
CSX01504 CSX Diversion of surplus materials as O No. of days delayed from

per contract within 120 days scheduled date
from completion of trial run
CSX01505 CSX Timely release of manpower as O Time Index
per plan
CSX01506 CSX Timely submission of as-built O Time Index

marked up drawings
CSX01600 CSX % reduction in wastages O % of amount of BSC
CSX01601 CSX Number of improvements in C Number

erection processes
CSX01602 CSX Optimisation of T&P deployment O Total no. of days actually

utilised / Total No. of days of
availability
CSX01700 CSX IT Initiatives taken C % completed
CSX01800 CSX Suggestions given for system/ C Nos. accepted

product improvement
CSX01900 CSX Enhancement of physical O % increase in budget

turnover
CSX01901 CSX Acheivement of physical O % of Budget
turnover
CSX01902 CSX Preparation and finalisation of O Actual days taken / Specified
quarterly resource plan within days
specified days
CSX01903 CSX Initiatives taken for C No. of initiatives
enhancement of physical
turnover
CSX02000 CSX Achievement of financial O % of Budget
turnover
CSX02100 CSX Identification and realization of O % amount realized
unpaid old outstandings
CSX02200 CSX % reduction in downtime of C % reduction
Cranes by implementing
MMS (Mandatory
Maintenance System) over
the prescribed 'X' days
CSX02201 CSX Updation of history cards of all O No. of days delayed from
Cranes incorporating details of scheduled date
breakdown maintenance/
overhauls and quarterly
submission to Hq. within first 10
days of each quarter
CSX02202 CSX Preparation and submission of O No. of days delayed from

details to Hqrs/ in the prescribed scheduled date
format/ of routine maintenance
carried out on Cranes before
10th of every month.
CSX02203 CSX Preparation of action plans after C No. of action plans prepared
analysing the updated history
cards and reports of cranes for
breakdown/ overhaul and
routine maintenance within
specified time
CSX02204 CSX Implementation of action plans O % of action plans implemented

within specified time (quarterly) as identified for every quarter
CSX02300 CSX Development of Standard L2 C Nos. developed / Nos. planned
Network for EPC contracts
CSX02301 CSX Timely conversion of standard O No. of days delayed from
L2 network for EPC contract to scheduled date
site specific
CSX02400 CSX Development of Standard L3 C Nos. developed / Nos. planned

Network for EPC contracts
CSX02401 CSX Timely conversion of standard O No. of days delayed from

L3 network for EPC contract to scheduled date
site specific
CSX02500 CSX Timely submission of MIRs O % submissions delayed

CSX02600 CSX Utilisation of Capital Budget O % utilised against sanction
(Planned / Non-Planned)
CSX02700 CSX Reply to Govt. Audit queries/ O %
CSX02800 CSX Reply/settlement of Internal O %

Audit paras within specified time
(4 weeks)
CSX02900 CSX Timely inputs to unit/corporate O Time Index
CSX03000 CSX Timely inputs to unit/corporate O Time Index
finance for
CSX03100 CSX Finalisation of Functional O No. of days delayed from
scorecard by specified date scheduled date
CSX03200 CSX Improvement in Employee O Score

Satisfaction Score
CSX03201 CSX Implementation of Improvement O Time Index

CSX03202 CSX Increase in no. of active Quality O Number of new circles
CSX03300 CSX Achieving Business excellence C TQM Score

CSX03301 CSX Preparation of action plan based O No. of days delayed from
on Position report scheduled date
CSX03302 CSX Implementation of Improvement C Time Index
CSX03400 CSX Development of Knowledge O No. of days delayed from

management Portal scheduled date
CSX03500 CSX Contributing case studies etc.for C Number
CSX03600 CSX Completion of KM Projects as C Time Index

per schedule
CSX03700 CSX Implementation of Special C Ia = No. of projects planned
Improvement Projects taken Ib = Sum of No. of days
schedule (Registration No. and
delay / Sum of total No. of
other details of project to be days planned
against the KRA)
CSX03800 CSX Implementation of Special C No. of days delayed from
Improvement Projects taken scheduled date
against the KRA)

against the KRA)

against the KRA)

against the KRA)

against the KRA)
CSX04300 CSX Achieveing Materials O Effectiveness index = 1/n

Management Effectiveness (ΣCn)
CSX04301 CSX Regularisation in Road Permits O No. of forms regularised within

Form Counterfoils within X days stipulated time (X days) /Total
no of consignment received in X
days
CSX04302 CSX Reduction in O No. of consignments not
Demmurages/Wharfage in incuring demmurage in X days /
consignments within X days Total no of consignment
received in X days
CSX04303 CSX Generation of Pending Materials O No. of reports generated within
List within "X" days stipulated time (X days) / Total
no of reports required to be
generated
CSX04304 CSX Material verification within "X" O No. of consignments verified

days of receipt within stipulated time (X days)
/Total no of consignment
received
CSX04305 CSX Raising of MDRs within "X" days O No. of MDRs raised within
of verification stipulated time (X days) /Total
no of MDRs raised
CSX04400 CSX Percentage reduction in time O % Reduction in time

taken in submission of technical
information and relevant data
(project plans, manpower,
infrastructure, T&P, sub-
contracting, etc) for tender
preparation by Marketing
CSX04401 CSX Reduction in time towards O Time Index

collection of the key data
required for techno commercial
ofers and its compilation with
respect to time schedule
CSX04402 CSX Reduction in time towards O Time Index
preparation of technical
information (estimation of
manpower, infrastructure, T&P
and sub-contracting
requirements) with respect to
time schedule
CSX04500 CSX Percentage reduction in outages O %

of T&P / Erection Equipment
CSX04501 CSX Regular updation of history O No. of days delayed from

cards of cranes and lifting scheduled date
tackles and submission by 7th
of every month
CSX04502 CSX Development of MMS tool for C No. of days delayed from
preventive maintenance of scheduled date
erection T&P as per plan
CSX04503 CSX Implementation of Mandatory O No. of equipments covered
maintenance systems (MMS) for under MMS
erection T&P and heavy duty
cranes
CSX04504 CSX Regular updation of history O % submissions delayed
cards of electrical equipment
like welding generator,
transformer rectifier and
submission by 7th of every
month
CSX04600 CSX Effective control in the area of O % reduction in defective joints

welding, heat treatment and
NDT by reducing a number of
defective joints through
monitoring, improved
procedures and resource
planning
CSX04601 CSX Timely preparation of project/ C Time Index

work specific procedures for
welding, NDT and heat
treatment for their effective
implementation
CSX04602 CSX Timely availability of resoruces O Time Index

for welding, NDT and heat
treatment works (I.e.,
deployment of equipments and
consumables)
CSX04603 CSX % Deployment of approved O %

welders on the job by ensuring
welders test
CSX04604 CSX Timely replacement of non- O Time Index

performing welders, identified
during reviews, as per plan
CSX04605 CSX Review the process of welding, O % reduction in defective joints
NDT, heat treatment to
ascertain % reduction in
defective joints
CSX04700 CSX % saving in cost by providing O % amount saved

experts for short periods for
SAS/ Construction Jobs to avoid
deputation of supervisory
personnel on a regular basis
CSX04800 CSX Timely interaction with O Time Index
advocates/ legal experts for
resolution of legal matters/
arbitration pertaining to
contractrs
CSX04900 CSX Acquiring additional technical C No. of skills added
skills for multi-skilling
CSX05000 CSX Resolution of customer O % of complaints resolved

complaitns, including
observations as per prevailing
system
CSX05001 CSX Segregation of customer O Number

complaints and observations
CSX05002 CSX Preparing relevant reply to the O % resolved

observations and responding to
customer withing specified
period as per plan
CSX05003 CSX Analysing complaints area-wise/ O % complaints dispositioned

function-wise and interacting
with concerned engineers/
engineering centre for proper
disposition
CSX05004 CSX Responding to customers for O % complaints resolved

given disposition
CSX05100 CSX Preparation of customer project O No. of days delayed from scheduled
related capital investment date
budget as per schedule
CSX05200 CSX
Balanced Scorecard Rating
Unit/NC/Function/Department C
(5/4/3/2/1)
level Balance Score Card
& CONSTRUCTION FUNCTION KRA MASTER - 2006-07
Suggested Weightage Source of Data for
Critical Special Universal for category Measurement
KRA (Y/N) KRA (Y/N) KRA (Y/N) A B
C
Y H M X Customer order / L1
schedule
M H M Customer order / L1
schedule
X M H Deployment plan
H M L Deployment plan
Y M H L Deployment plan as per

sl.no.3
Y L H M Deployment plan as per

sl.no.3/ L2 schedule
H M M Deployment plan as per

sl.no.3/ Site Plan
X H M Deployment plan as per

sl.no.3/ Site Plan
H M X Approved vendors list
X H M Approved vendors list

M H X Approved vendors list/
Evaluation reports
L M H Approved vendors list/

Evaluation reports
Y H H M L2/ L3 schedule
X M H L2/ L3 schedule
X M H L2/ L3 schedule
X M H Action plan
X L M SAR/ CAR/ Other reports
M L X L2/ L3 schedule
X L H FQPs
H H H L2/ L3 schedule
Y H X X L2/ L3 schedule/ BSC
Y L M M Controlled Documents as
per ISO
Y X M M Controlled Documents as
per ISO
X M M Departmental Procedure
M M X L2/ L3 schedule/ Catchup

plan
Y M M X Deployment plan
Y M H X Benchmark/ Report
L H M Analysis of benchmarks
L H M Project review reports
X M H Benchmark/ Report
Y H M X Customer Perception
Survey Report/ Feedbacks
through Customer Meets
H X X Plan/ Compliance Report
Y H H M Feedback report/ Status

report
L H H Customer Complaint
databank/ SOMS
H H H Improvement Projects plan/

BSC/ Customer Perception
Survey Report
H M X Feedback report
Y M H H Final protocol
Y M H H Customer punch list
Y L M M Customer punch list
Y H M X Customer punch list/

Feedback from other
projects
M M M Site execution documents
M H L Budget / BSC
X M M Departmental Procedure
X M H Departmental Procedure
Y X H M Site records
Y X M H Site records
X M L Site records
H H M Audit records
M H H Regional Plan
Y X M H Contract closing plan
Y L M H Contract closing plan
Y M M H Contract closing plan
H M L Site closing plan

M H H Site closing plan
Y L H M Site closing plan
Y Y L H H Action Plan
Y Y L H H Site Action Plan
M X X Regional Plan
L M L Site Action Plan
M M H BSC
M M X Completion reports
M M X T&P Log
Y M M L BSC
L M M BSC/ Records
Y H H H Regional Budget
Y M M M Regional budget
X M M Site Plan
X M H Site Plan
M M M Regional budget
Y L H M Finance records
H H M History cards
Y X M H History cards
Y L M H Monthly reports
X H M History cards and monthly

reports
L M H Action Plans
Y H M M Available site specific L2

schedule and records
Y M H M Standard L2 network
Y H M M Available site specific L3

schedule and records
Y M H M Standard L3 network
L M M Records
Y H M M Approved Capital budget
Y Y M L L Record maintained by Audit
deptt.
Y Y M L L Record maintained by Audit

deptt.
individual/ deptt.
Y Y Y H M L Record maintained by Unit

Head/Unit P&D
Y Y X M M Project report
Y M X X Unit QA/QC
Y Y H X X Quality Deptt.
Y Y X X M Project report
Y Y Y L M H
Y M M M
Y Y X M H Project report
N Y H H H Project report
X H M Material despatch
documents
X M H Material despatch
documents
X H H Material despatch
documents
documents
documents
documents
X H M Tender schedule
Y X H M Manufacturing Units and

Marketing
X H M Tender schedule
Y M H M Departmental Procedure
Y X M H History Cards
Y Y X H M Manufacturer's Guidelines
Y X M H MMS Manual
X L H History Cards
M M H Project Schedule
L M H Site Action Plan
L H H Deployment Plan and site

requirement
X M H Deployment Plan and site

requirement
X L H Deployment Plan and site

requirement
L M M Erection Schedule
M H M SAS/ Customer requirement
M H X Legal cases/ arbitration

issues
X M H Site development plans
H M X Departmental Plan
M H X Complaint Register
X M L Complaint Register
L M L Complaint Register
L M L Complaint Register
Y H M L Project Schedule
Y N N H H X
Rating declared at year end
by Corporate / Unit
Management
Remarks
Where Ia = Total no. of sites delayed in opening /

Total no. of sites to be opened.
Ib = Total no. of days of delay / Total time planned
in days
X' days will be decided as per contractual
requirements
Pro-active measures where required to be covered
under the same KRA
X' days will be decided as per plan
Resources: HR/ T&P/ vendors/ sub-contractors
Note: CFX to communicate Deployment Plan to
SCP & Sites.
Infrastructure includes Office/ Stores/ Open Stores/
Residential accommodation/ communication/
transport/ field hostel/ Watch & Ward and banking
arrangements/ etc.
Where Ia = Total no. of sub-contracts delayed in
finalisation / Total no. of sub-contracts to be
finalised. Ib = Total no. of days
of delay / Total time planned in days
Where Ia = Total no. of specifications delayed in
submission / Total no. of specifications to be
submitted.
Ib = Total no. of days of delay / Total time planned
in days
Where Ia = Total no. of tender documents delayed
in finalisation/ Total no. of tender documents to be
finalised.
Ib = Total no. of days of
delay
Where Ia = Total no. of tenders delayed in
finalisation / Total no. of tenders to be finalised. Ib =
Total no. of days of delay / Total time planned in
days
Services means vendors doing E&C of Boiler/ TG
etc. and also suppliers of different products.
Example: No. of Services = 3 (Boiler/ TG/ C&I)

Existing Vendors (5/ 3/ 2 respectively)
Min. Required vendors = 7 in each service
Hence/ Gap = 2/ 4/ 5 respectively
Potential vendors identified = 0/ 3/ 5 respectively
Total no. of potential vendors identifie
Ia = No. of vendors evaluated / Total no. of
vendors working
Ib = Sum No. of days of delay / Sum No. of
days planned
Ia = No. of Vendor List updated / No. of List

planned for updation
!b = Sum of delays in days / Sum of the
planned days
Site will prepare and review an Integrated Action

Plan for all the milestones identified for
advancement
Site will prepare an Integrated Action Plan for all

the milestones identified for advancement
Where Ia = Total no. of inputs delayed / Total no.
of inputs to be given. Ib = Total no. of days of delay
/ Total time planned in days
Conductance of Customer Perception Survey by an

external agency
As per reward scheme circular to be issued

T
h
i
s
Ia = Actual cash collection / Budgeted cash

collection. Ib = Total no. of days delayed in
collection / Total time allocated
Note: The time allocated is defined in the contract
Where Ia = total no. of invoices delayed / total no.
to be invoiced. Ib = total no. of days delayed / total
days planned
Where Ia = total no. of verification of invoices

delayed / total no. invoices to be verified. Ib = total
no. of days delayed / total days planned
Where Ia = total no. of sub-contracts closure

delayed / total no. sub-contracts to be closed. Ib =
total no. of days delayed / total days planned
Where Ia = Total No. of pending points delayed for
identification / Total no. of pending points to be
identified. Ib = Total no. of days delayed / total days
planned (60 days)
Where Ia = Total No. of manpower release

delayed/ Total no. of manpower identified for
release. Ib = Total no. of days delayed / total days
planned
Where Ia = Total No. of marked up drawings
delayed in submission/ Total no. of marked up
drawings to be submitted. Ib = Total no. of days
delayed / total days planned
Nos. accepted by HoF
Budget as finalised by the Regional Hqrs.
Budget as finalised by Corporate Office
Every quarter the resource plan must be reviewed
Budget as finalised by the Regional Hqrs.

Annual overhaul period/ if any/ will not be
accounted as downtime.
'X' days to be picked up from downtime details as
furnished by CFX for respective cranes
- Prescribed formats will be furnished by CFX

along with history card of Crane
- Prescribed formats for the old running cranes will
be furnished by CFX latest by 10th of July 2004
#NAME?
Standard L2 Network (on Primavera) to be

developed for different Unit capacities
Timely conversion means one week ahead of
contractual commitment for submission
Standard L3 Network (on Primavera) to be

developed package-wise for different Unit
capacities
Timely conversion means the readiness of the L3

networks two weeks ahead of start of erection
activities in respective packages
As per Departmental Procedure

Targets to be set as follows: 100% cases-L5; 95-
99% cases-L4;85-94% cases-L3; 75-84% cases-
L2;<75%cases-L1
Targets to be set as follows: 100% cases-L5; 95-

99% cases-L4;85-94% cases-L3; 75-84% cases-
L2;<75%cases-L1
D
r
o
D
p
r
o
pD
r
o
D
p
r
o
p
D
e
l
e
t
e
d
Cn=Factor from the Child KRA and n= total no

of child KRAs selected
Factor for Cn in KRA CSX4400

'X days' is as defined in the DP



(Σ CSX04501 + CSX04502) X 100
Ia = Total no. of inforamtion and data collected /

total No. of information to be collected
Ib = Total no. of days reduced / total no. of days
planned
Ia = Total no. of data prepared / Total no. of data to

be prepared
Ib = Total no. of days reduced / total no. of days
planned
L5 = 100%
L1 = 80%
% reduction in outages = (1-total No. of equipment
under breakdown in one month / total no. of
equipment available at site) X 100
L5 = Four days early
L3 = As per Schedule (no delay)
L1 = 4 days delay

L1 = 4 days delay
L5 = 100% covered
L1 = 80% covered

L1 = 4 days delay
Total no. of defective joints / total no. of joints

welded X 100
Where Ia = No. of procedures implemented / total

no. of procuedures to be implemented
Ib = Total no. of days of delay / total days planned
for making procuedures
Where Ia = No. of resoruces deployed / total no. of

resources to be deployed
Ib = No. of days delayed for deployment / total no.
of days allotted for deployment
No. of approved welders deployed / No. of welders

to be deployed X 100
Total no. of welders replaced / total no. of welders

to be replaced X No. of days delayed / total no. of
days for replacement as per plan
Total no. of defective joints / total no. of joints
welded X 100
Amount saved = (1-Cost of Deputation for short

periods / Cost of deputation to be incurred in case
of posting) X 100
Ia = No. of documents or replies prepared / Total

no. of documents or replies to be prepared
Ib = No. of days delayed in preparing documents /
total no. of days available
No. of skills developed to work independently
This KRA will be taken by Head of Unit /Function /

Department , if covered under MAP, and can be
assigned a weightage upto 100%
C0MMISSIONING / TECHNICAL SERVIC
Type
TSX00100 TSX Commissioning of units as per Site Plan O

Timely planning/ monitoring/ and controlling inputs for
TSX00101 TSX commissioning activities to achieve the targets O
Erection/Pre-Commissioning checks of equipments and
TSX00102 TSX systems for conducting trial runs/ as per plan O
Timely reporting of non-conformities to manufacturing units
TSX00103 TSX within specified time O
Assess and prioritise for integration of inputs (including
customer's inputs) for starting pre-commissioning/milestone
TSX00104 TSX activities/ ahead of plan O
Completion of milestone and commissioning activities/ as per
TSX00105 TSX plan O
Preparation of joint protocols (after ensuring adherence of
performance to specifications) of the equipments/systems
TSX00106 TSX commissioned. O
Reduction of time taken for re-commissioning of units after
overhaul/ performance evaluation and troubleshooting/ post-
TSX00200 TSX warranty jobs C
Reduction of time taken for re-commissioning of units after
TSX00201 TSX overhauling jobs C
Reduction in response time for performance evaluation and

TSX00202 TSX troubleshooting activities C
Improvement over contractual time for execution of RLA / R&M

TSX00300 TSX services C
Reduction in response time for preparation and submission of

TSX00301 TSX technical specifications for RLA jobs O
TSX00302 TSX Reduction in cycle time of RLA activities at site C
TSX00303 TSX Reduction in time taken for submission of RLA reports O
TSX00304 TSX Reduction in time taken for execution of R&M works at site C
Optimisation/ Preparation and Conductance of PG/PE Test as

TSX00400 TSX per plan O
Procedure for TG Performance Guarantee/Performance
Evaluation Tests - Preparation/ Submission and approval by
TSX00401 TSX Customer/Consultant O
Finalisation of procedure with customer and for Conductance
TSX00402 TSX of functional tests as per contract. O
Deployment of Instruments and ensure comprehensive system

TSX00403 TSX readiness at site for PG/PE test conductance as per plan O
TSX00404 TSX Conductance of functional tests as per contract. O
TSX00500 TSX No. of units commissioned as per Balanced Score Card O

Finalization of commissioning procedures and obtaining their
TSX00501 TSX approval from customer / consultant O
TSX00502 TSX Finalization of commissioning checklists as per plan C

Assessment of IMTEs requirement at site for commissioning
TSX00503 TSX and deployment as per plan O
Planning of inputs and course correction for commissioning the
TSX00504 TSX projects as per schedule O
Release of project specific erection/ commg manual as per
TSX00505 TSX plan. O
Outsourcing of expert services for commissioning as per
TSX00506 TSX requirements O
TSX00600 TSX Reduction in Cycle Time of identified Processes C
TSX00601 TSX Identification of processes targetting cycle time reduction C

Evaluation of alternatives to existing processes/ to achieve
TSX00602 TSX cycle time reduction C
TSX00603 TSX Timely execution of Action Plan for cycle time reduction C
TSX00700 TSX Enhancement in customer satisfaction score C
TSX00701 TSX Number of Customer Meets conducted O
TSX00702 TSX % of feedback incorporated resulting out of customer meets C
TSX00703 TSX Registration/ follow-up and resolution of customer complaints O

Implementation of O&M improvement projects/ in consultation
TSX00704 TSX with Customer C
TSX00705 TSX Extending support to customer for Optimising O&M practices C
Proactive planned customer visits to enhance customer
TSX00706 TSX relationship C
Completion of reliability run / trial operation of the units/ as per
TSX00800 TSX target O
TSX00801 TSX Resolution of non conformities observed during commissioning O

Resolution of technical issues during Erection / Commissioning
TSX00802 TSX / Unit Stabilization O
Optimisation of the equipment/system to achieve performance
TSX00803 TSX specifications O
Completion of reliability run of the equipment/system/unit as
TSX00804 TSX per target O
Suggestions to MUs/PEM/Region/Site/TS(HQ) for
TSX00900 TSX improvement in products/systems C
Man-hours of customer training conducted as per
TSX01000 TSX contracts/plan O
TSX01100 TSX Inputs to manufacturing units for as built drawings O

Preparation and submission of unit completion reports within
TSX01200 TSX specified time O
Optimal utilization of expert services of the Group for
commissioning/recommissioning/ trouble shooting/overhauling
TSX01300 TSX jobs/PG/PE Tests O
Assistance to sites for commissioning/ overhauling/PG/PE

TSX01301 TSX Tests O
TSX01400 TSX Arranging Purchase of T&P/ IMTEs etc. as per plan O
Development of expertise within the Group to meet the current

TSX01500 TSX and future needs in identified areas C
Develop multi-skilled manpower through training and work

TSX01501 TSX experience/ to optimise human resources C
Upgradation of facilities (IMTE & PG Test instruments) to meet

TSX01600 TSX new standards C
Identification of facilities needing upgradation to meet new

TSX01601 TSX standards C
Processing/ submission of IMTE/ T&P budget proposals for
TSX01602 TSX timely procurement O
Calibration/ rectification /upgradation and arranging
TSX01603 TSX procurement of IMTEs/PG Test instruments as per plan O
Timely disposal of unusable/obsolete instruments & material
TSX01604 TSX through CMTD (Corporate Office) & MSTC Ltd. O
TSX01700 TSX National / International Accreditations achieved/ revalidated C

Upgradation of EDP/IT infrastructure to meet operational
TSX01800 TSX requirements O
Development/ improvement of products with vendor
TSX01900 TSX partnerships C
Evaluation of Vendor Performance as per plan/ and generation

TSX01901 TSX of feedback O
Formation of strategic business alliance as per plan/ with
TSX02000 TSX detailed breakup of activities C
Number of accepted suggestions given for system / product
TSX02100 TSX improvement C
Technology and Process Improvements for Erection/
Commissioning/ Trouble-Shooting/ PG/PE Tests/ Servicing/
TSX02200 TSX R&M/ Performance Monitoring C
Completion of Special Improvement Projects in the processes

TSX02201 TSX as per plan/ incorporating new technologies C
Identification/ application of new tools/ technologies for
TSX02202 TSX execution of processes C
Cost saving through Process Improvements/ Productivity
TSX02203 TSX Measures O
Promote HSE Management Programmes for process

TSX02204 TSX improvements C
Performance monitoring of BHEL supplied thermal / gas /
TSX02300 TSX nuclear sets O
TSX02301 TSX Web-based reporting of performance of BHEL sets O
Proactive assistance to customers/ based on performance
TSX02302 TSX monitoring reports / feedbacks O
Generation of Failure analysis reports for incorporating
TSX02303 TSX improvement in the processes/ products and systems O
TSX02304 TSX Timely submission of MIRs / Query-Based Replies O
Upgradation/ Development of Software for faster data
processing and analysis of Performance Monitoring of BHEL
TSX02305 TSX sets C
Performance monitoring of BHEL supplied Captive Power
TSX02306 TSX Plant O
TSX02307 TSX Performance monitoring of BHEL supplied Hydro Power Plant O

Performance monitoring of BHEL supplied Gas based Power
TSX02308 TSX Plant O
Performance monitoring of BHEL supplied Overseas Project
TSX02309 TSX Power Plant O
TSX02400 TSX Development of knowledge management system as per plan C

Number of programmes / workshop conducted for knowledge
TSX02401 TSX sharing C
No of technical papers presented (Inhouse/ National/
TSX02402 TSX International fora) / published (in Journals) C
Dissemination of status of projects/ and innovative
technologies implemented at sites/ through in-house
TSX02403 TSX publications C
Capturing the Best Practices within (of) the organization /

TSX02404 TSX competitors / Consultants / Customers C
Sharing and adoption of Best Practices and implementing the
TSX02405 TSX same succesfully/ as per plan C
Imparting advanced technical education to internal / external
TSX02406 TSX customers O
TSX02500 TSX Patenting New Technology C
TSX02600 TSX Generation of business in new areas C
TSX02601 TSX Execution of AMC and O&M contracts/ as per plan O
TSX02602 TSX Execution of Slow Speed Balancing contracts as per plan O

Pre-outage survey / health monitoring / condition assessment
TSX02603 TSX conducted at operating units O
TSX02604 TSX Order booking for O&M and LTSA contracts O
TSX02605 TSX Execution of New Business Contracts as per plan O
TSX02606 TSX New Marketing initiatives undertaken O

Timely Preparation of estimates and Offer submission to
TSX02607 TSX Customer O
TSX02700 TSX Technical inputs /assistance for SAS/ PPI/ R&M/ O&M jobs O
TSX02800 TSX Project cycle time reduction through re-visiting exercises C

Assistance to sites for resolution of technical issues leading to
TSX02900 TSX contract closing O
Planning/ Conducting of Milestone /Quality / Safety Audits as

TSX03000 TSX per Plan O
Recommendation of corrective actions based on Milestone
TSX03001 TSX /Quality / Safety Audit Reports O
No. of design audits conducted for new products / systems /
TSX03100 TSX services O
TSX03200 TSX Number of papers edited / approved / published C
TSX03201 TSX Publication of 'Feedback' journal O
TSX03300 TSX Preparation and issue of technical documentation C
TSX03301 TSX Preparation and issue of product-specific Erection Manuals C

Preparation and issue of product-specific Commissioning
TSX03302 TSX Documents C
TSX03303 TSX Preparation and issue of product-specific Servicing Documents O
TSX03304 TSX Web-hosting of technical documents C
TSX03305 TSX Preparation and issue of HSE Manuals C

Preparation and issue of repair & maintenance procedures for
TSX03400 TSX tools & plants C
TSX03500 TSX Resolution of generic problems C
Formulation of Action Plan for resolution of identified generic

TSX03501 TSX problems O
Implementation of Action Plans for resolution of generic

TSX03502 TSX problems O
Performance analysis of the equipment / system after

TSX03503 TSX implementation of Action Plan for resolution of generic problem C
Reply to Govt. Audit queries/ Inspection report paras/ Action

TSX03600 TSX Taken Reports etc. furnished within specified time (2 weeks) O
Reply/settlement of Internal Audit paras within specified time (4

TSX03700 TSX weeks) O
Timely inputs to unit/corporate finance for inter-unit re-
TSX03800 TSX conciliationof accounts O
Timely inputs to unit/corporate finance for

TSX03900 TSX BUDGET/FLASH/MIRs etc. O
TSX04000 TSX Finalisation of Functional scorecard by specified date O
TSX04100 TSX Improvement in Employee Satisfaction Score O

Implementation of Improvement projects identified in the
TSX04101 TSX Position Report as per schedule C
TSX04200 TSX Increase in no. of active Quality Circles in the deptt. O
TSX04300 TSX Achieving Business excellence thru' TQM at Deptt. level C
TSX04301 TSX Preparation of action plan based on Position report O

Implementation of Improvement projects identified in the
TSX04302 TSX Position Report as per schedule C
TSX04400 TSX Development of Knowledge management Portal C

Contributing case studies etc.for Knowledge Management
TSX04500 TSX Portal C
TSX04600 TSX Completion of KM Projects as per schedule C

TSX04700 TSX project to be specified in the boxes provided against the KRA) C





Timely preparing inspection procedures and conducting
inspections for the precision instruments & calibration
TSX05300 TSX equipments C
Preparation of Technical specifications for advance
TSX05400 TSX instrumentation to meet new standards. C
Performance monitoring of NON -BHEL supplied Power Plant
in India and Abroad for Bench marking BHEL Sets
TSX05500 TSX Performance C
Interaction with CEA/PGCIL/CERC / Heavy Industry / MOP
TSX05600 TSX and other Govt. Agencies to resolve issues O
TSX05700 TSX Issues resolution through task force and action plan finalisation O
TSX05800 TSX Study of tender documents and submission of comments O
Process improvements based on Benchmarking of project

TSX05900 TSX activities C
TSX05901 TSX Benchmarking of project activities O
Timely commissioning of BOP packages in BHEL scope as per

TSX06000 TSX plan O
Timely preparation and submission of Project completion
TSX06100 TSX reports O
Development of Detailed Project Specific
TSX06200 TSX Erection/Commissioning L3 Networks O
Timely Pre-Commissioning /Commissioning of Boiler Sub

TSX06300 TSX systems O
Timely Pre-Commissioning /Commissioning of Turbine Sub

Timely Pre-Commissioning /Commissioning of generator Sub

Timely Pre-Commissioning /Commissioning of Electricals Sub

Timely Pre-Commissioning /Commissioning of C&I Sub

Extending Assistance to customer to meet contactual
TSX06800 TSX obligations regarding O&M/ Availability O
Accomplishment of targets of Unit/NC/Function/Department

TSX06900 TSX level Balance Score Card C
% of commissioning action request resolved within specified
TSX07000 TSX time. (Time to be specified in action plan box) O
Execution of CONTRACTUAL CONDITION MONITORING

TSX07100 TSX through vibration.noise and other accessable techniques O
Completion of slow speed balancing jobs to satisfaction of
TSX07200 TSX customer O
TSX07201 TSX Identification of Customers for Slow speed balancing O

Execution and completion of Slow speed balancing job to
TSX07202 TSX satisfaction of customer O
Preparation of estmates for construction power and estimates
TSX07300 TSX for electrical and C & I jobs for sites O
TSX07400 TSX Technical scrutiny/making of technical specification of MMDs O

TSX07401 TSX Scrutiny of technical offers of MMDs/Instruments O
Inspection /testing of new procured MMDs/Instruments and

TSX07402 TSX repaired MMDs O
TSX07403 TSX Inhouse / Outside repair of MMDs O
TSX07404 TSX Calibration /Rectification /Procurement of PG Test Instruments O
TSX07500 TSX Microfilming of drawings/documents. O
TSX07600 TSX Number of Standardization Meetings conducted/Attended O
TSX07700 TSX Scanning of drawings/documents and creating soft copy O
TSX07800 TSX Timely supply of prints to users O

System administration of Drawing Management System and
TSX07900 TSX On-line Print Requisition System O
NG / TECHNICAL SERVICES FUNCTION KRA MASTER - 2006-07
(Y/N) (Y/N) (Y/N) A B C
Time Index
Y N N H X X
%
Y N N M H X
Time Index
Y N N X M H
Time Index
Y N N X M L
Days Y N N M L X
Time Index
Y N N X M H
%
Y N N X L H
No. of days reduced Y N N M M X
No. of days reduced N N N X M H

%
N N N X M H
%
Y N N H M M
%
N N N M H L
%
N N N L M H
%
Y N N L H H
%
Y N N X M H
%
Y N N M H H
Number
Y N N M H M
%
Y N N X M M
%
Y N N X M H
%
Y N N X M M
%
Y N N H X X
%
Y N N L M M
%
Y N N X M M
%
Y N N X L M
%
Y N N M M X
%
Y N N L M L
%
N N N M M X
% N N N M H M
Number
N N N M M X
%
N N N M H X
% N N N X M L
%
Y N N L M X
Number
Y N N H M M
%
Y N N M L L
%
Y N N M M L
%
N N N L M M
Days N N N L M M
%
Y N N M L X
%
Y N N M H H
%
Y N N L M M
%
Y N N L M M
%
Y N N L H H
%
Y N N H M M
Number
N N N H M L
%
Y N N X M M
%
Y N N X L M
Time Index
Y N N M M M
% Mandays utilised /
available
Y N N L X X
%
Y N N X M M
%
Y N N L L L
% Expertise developed /
areas identified
Y N N L L X
% manpower trained in more
than one skill
Y N N L L X
%
Y N N M M X
%
Y N N M M X
Time Index
Y N N X M L
%
Y N N X M M
%
Y N N X M H
%
N N N L L L
%
N N N L L L
Number
N N N H M L
%
N N N X L L
%
Y N N H L L
%
N N N L M M
%
Y N N H M L
%
Y N N M H H
%
Y N N M M X
Rupees Y N N M M M
%
N N N M M X
No.of reports generated Y N N H X X

% Y N N X M M
Number
Y N N M M L
Number
Y N N M L L
Time Index Y N N M M L
%
Y N N L H M
Number
Y N N L L M
Number
Y N N L L M
Number
Y N N L L M
Number
Y N N M M H
%
Y N N H M M
%
Y N N M M L
Number
Y N N H H H
Number
Y N N M H H
%
N N N M M X
%
N N N X L L
%
Y N N M M X
Number N N N H H X
Rupees Y N N M X X
Rupees Y N N M H L
Rupees Y N N M H L
No.of Sites Y N N M H L
Rupees Y N N M M X
Rupees Y N N M H L
%
Y N N H H H
%
Y N N M H H
%
Y N N L L L
%
Y N N M H L
%
Y N N M M M
%
Y N N M H M
scheduled date Y Y N M H L
Number
Y N N H M L
Number Y N N L M L
Number Y N N L H M
%
Y N N H X X
%
N N N L M M
%
N N N L M M
%
N N N L M M
%
Y N N M L L
%
Y N N L M M
Number
N N N X L L
%
Y N N H M X
%
Y N N L L M
%
Y N N X L M
%
Y N N M M M
%
Y N Y M L L
%
Y N Y M L L
Time Index
Y N Y M L L
Time Index
Y N Y M L L
scheduled date
Y Y Y H M L
Score Y N Y M X X
Time Index
Y N Y X M M
Number of new circles N N Y M X X
TQM Score Y N Y H X X
scheduled date Y Y Y X M X
Time Index
Y N Y X X M
scheduled date Y Y Y L M H
Number
N N Y M M M
Time Index Y N Y X M H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
scheduled date
N Y N H H H
%
Y N N L H L
Number
Y N N L H L
Number
Y N N H H H
%
Y N N H M L
%
Y N N H H M
%
Y N N H H X
%
Y N N H H X
%
Y N N M H L
%
Y N N H H X
Time Index
Y N N M M M
Number
Y N N M M M
%
Y N N L M M
%
Y N N L M M
%
Y N N L M M
%
Y N N L M M
%
Y N N L M M
%
N N N X X H
Balanced Scorecard Rating (5 Y N N H H X

%
N N N L M H
Number of jobs Y N N L L M
No of rotors Y N N L M H
Number of rotors Y N N L L M
No of rotors Y N N L M H
Time Index
Y N N L M H
Time Index
Y N N L M H
Time Index
Y N N L M H
Time Index
Y N N L M H
% repairs completed within sp Y N N L M H

Time Index
Y N N L M H
Number
N N N L M H
Number
N N N L L H
No.of pages N N N L M H
% in specified targeted time N N N L M H
% availability of system N N N L M H
R - 2006-07
Source of Data for KRA Remarks
Measurement
L2/L3 schedule /
SOMS / Site Plan
L2/L3 schedule /
SOMS / Score Card [2 -(Actual time / Scheduled time)] x 100
Completion Report /
Protocols
SAR/CAR/Other No of days after occurrence to be
Reports specified
Completion
schedule / SOMS No of days saved
L2 network/ Balance
Score Card
[No of protocols completed / No of trial

Protocols runs completed] x100
Protocols No. of days saved
Protocols No. of days saved

Average of [{(Prev.3 Years Average - No.
Benchmark data / of days taken to respond) / Prev.3 Years
Completion Reports Average}] x 100
External / Internal [2 - (Cumulative no. of days
Work Orders/ taken/Cumulative no. of days as per
Completion Reports schedule)] x 100
Benchmark data/ Average of [(Benchmark time - No. of
Job Completion days taken to respond) / Benchmark time
Reports x 100]
Benchmark data/
Job Completion [2 - (No. of days taken/No. of days as per
Reports schedule)] x 100
Benchmark data/
Reports benchmark)] x 100
Benchmark data/
Reports schedule)] x 100
Annual
Plan/Balanced
Score Card [Nos conducted / Total planned] x 100
Document Issue No. of documents approved by customer /
Register consultant
[No of Procedure finalised / No of tests as
Procedure Report per contract]x 100
[2 - (Cumulative actual time taken /
Cumulative time required as per norms)] x
DP/ L1/L2 schedule 100
[No of tests conducted / No of tests as per
Protocols contract] x 100
L2/L3 schedule /
SOMS / Balanced [No. of units commissioned / No of units
Score Card planned for commissioning] x 100
Document Issue
Register [Nos. approved / Nos. planned] x 100
Document Issue
Register [Nos. finalised / Nos. planned] x 100
(No of instruments deployed / Total no to
DP/ L1/L2 schedule be deployed as per plan)x 100
L2/L3 Net work/Daily [2 - (Actual time taken / Scheduled time)] x
Report 100
Document Issue
Register [No. released / No. planned] x 100
[No. of requirements met / No. of
Deployment plan requirements as per plan] x 100
Bench Mark/Report [Days reduced/Previous best] x 100
Analysis of
BenchMarks Nos. identified
Project Review
Reports [Nos. evaluated / Nos. identified] x 100
Bench Mark/Report [Days reduced/Previous best] x 100
Customer
satisfaction survey
report/ Feedbacks
received through
Customer Meets [Increase in Score / Previous Score] x 100
Plan / Compliance
Report No of meets
[No. of feedbacks implemented / No. of
Feedback / status feedbacks accepted for implementation] x
Report 100
Customer Complaint (No of complaints resolved / Total no of

register / SOMS complaints registered) x 100
[No of projects implemented / No of
Completion Report projects planned] x 100
Report No. of days of support extended
[No of visits undertaken / No of visits
Report planned] x 100
[No. of reliability runs completed / No. of
Protocols reliability runs planned] x 100
SAR/CAR/Other (No of non- conformities resolved/Total no
Reports of non- conformities reported) x 100
Punch Lists (internal [No of issues closed/ No of issues raised]
& external) x 100
Completion Report (Nos. completed / Nos. envisaged) x 100
Completion Report (Nos. completed / Nos. envisaged) x 100
Suggestion Reports No of suggestions given

[Man hrs achieved/ Man hrs planned] x
Training Reports 100
[2 - (No. of days taken / No. of days
Markedup drawings planned)] x 100
Unit Completion
Report
Job completion [No. of days deployed / No. of days

reports/ Protocols requested] x 100
Completion Reports/ [No of site man-days assisted / No of site

Balance score Card man-days planned] x 100
Plan/ Indents/ {No. of items purchased/No. of items
Inspection reports planned} x 100
[No. of expert capabilities developed / No.
Annual Plan/ of expert capabilities planned to be
Training Reports developed] x 100
Plans/ Training
Reports/
Departmental [No of persons developed / No planned] x
reports 100
Budgetary
approvals/ IMTE [Capital budget spent / Capital budget
inventory register sanctioned] x 100
Current Standards/
Current Contract [No. of facilities identified for upgradation /
Conditions/ NCRs/ No. of facilities not meeting new
Inventory Status standards] x 100
Proposals/
Approvals
L2/L3 schedule/ [2- (Actual time taken / Scheduled time)] x
IMTE / T&P register 100
DISPOSAL [2- (Actual time taken / Scheduled time)] x
REPORT 100
Accreditation (No of accreditations obtained / No of
Certificates accreditations planned) x 100
Project status [No. of projects completed / No. of
Report projects planned] x 100
No of new products (or/ variants)
Completion reports introduced
Plan Document/
Vendor Performance [Improvement in vendor rating / Previous
Feedback Reports year's vendor rating] x 100
Strategic business [No. of activities completed / No. of
alliance reports activities planned] x 100
Annual Plan/MSX
Report [No. accepted / No. submitted] x 100
Annual Plan/ [Number achieved / Number planned] x

Balance Score Card 100
Annual
Plan/Balance Score [Projects completed/Projects Planned] x
Card 100
Execution /
completion Reports [No executed / No planned] X 100
Financial Reports Budget
[No of imrovement projects implemented /

Completion Report No of imrovement projects planned] X 100
Daily/monthy/annual
Reports No. of Reports generated
System Log On-line availability of system
MIRs No. of responses

Failure analysis
reports No. of reports
Copy of MIRs
Implementation / [No. of activities completed in time / No. of

Status Reports activities planned] x 100
Daily/monthy/annual
Daily/monthy/annual
Daily/monthy/annual
Daily/monthy/annual
[No. of activities completed / No. of
Plan/ KMOs' report activities planned] x 100
[No.of programmes conducted / No of
Training reports programmes planned] x 100
Individual report No. of papers presented

Copies of in-house
journals No. of journals published
[No. of Best Practices captured / No. of
Implementation Best Practices planned to be captured] x
Report 100
Implementation [No. of Best Practices implemented / Nos.
[Man hrs achieved/ Man hrs planned] x
Reports 100
List of patents No. of patents applied for
Financial Report Turnover from new businesses
Plan/ Financial
Report Turnover from AMC & O&M Contracts
Plan/ Financial Turnover from Slow Speed Balancing
Report Contracts
No.Of Units where Survey/Condition
Assessment reports Assessment conducted
Balance Score card Value of orders received
Plan/ Financial
Report Turnover from New Business Contracts
[No. of Initiatives Taken/ No. of Initiatives
Reports Planned] x 100
(No. of Offers submitted in time / No. of
Offer Report Offers) x 100
MIRs/ MoMs [No. of responses / No. of requests] x 100

[Days reduced / Currently benchmarked
Report time cycle] x 100
Protocols/ Balance [Mandays executed / Mandays planned] x
Score card 100
Audit Plan/ L2/L3
Network/ Audit [No of audits conducted / No of audits
Report No of days after completion of audit

[No of audits conducted / No of audits
Audit Reports planned] x 100
Publications No of papers
Plan / Journal No. of issues
Document Issue [No. of documents issued / No. of

Register documents to be issued as per plan] x 100
Document Issue [No. of product-specific Erection Manuals

Register/ Document issued / Nos. to be issued as per Plan] x
Issue Plan 100
Document Issue [No. of product-specific Commissioning
Register/ Document Documents issued / Nos. to be issued as
Issue Plan per Plan] x 100
Document Issue [No. of product-specific Servicing

Register/ Document Documents issued / Nos. to be issued as
Issue Plan per Plan] x 100
[No. of documents hosted / Total no. of
documents to be hosted as per Plan] x
System Log/ Plan 100
Document Issue
Register (2-(Actual time/Scheduled time)) X 100
Copy of Procedures No. of procedures

[No of issues resolved / No. of issues
Completion Report identified] x 100
Generic problems
register/ Action Plan [No. of Action Plans formulated / No. of
documents generic problems identified] x 100
Implementation
Reports/ Action [No. of Action Plans implemented / Nos.
Plans formulated] x 100
Analysis Reports/
Implementation
Reports [Nos. analysed / Nos. implemented] x 100
Targets to be set as follows: 100% cases-

Record maintained L5; 95-99% cases-L4;85-94% cases-L3;
by Audit deptt. 75-84% cases-L2;<75%cases-L1
Targets to be set as follows: 100% cases-

Record maintained L5; 95-99% cases-L4;85-94% cases-L3;
by Audit deptt. 75-84% cases-L2;<75%cases-L1
Record maintained
by individual/ deptt.
Record maintained
by Unit/Corp.
Finance deptt.
Record maintained
by Unit Head/Unit
P&D
Survey Report adopted .
Project report
Unit QA/QC
Quality Deptt.
Action plan
document
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
(NO. OF DOCUMENTS
PROCEDURE PREPARED/DOCUMENTS
DOCUMENTS PLANNED)X100
SPECIFICATION (NO. OF SPECF PREPARED/
SHEETS PLANNED)X100
monthy/annual
(No. of issues resolved / No of issues
MOM / Replies referred) x 100
(No. of action plans finalised / No of
Task force report issues referred) x 100
(Number of documents submitted after
comments)/(Number of document
Reports received for comments)x100
(Number of process improvement
completed/ Number of process
Reports improvement planned )x100
(Number of activities Bench
Marked)/(Number ofactivities Planned to
Reports be Bench Marked )x100
[No. of Packages commissioned / No of
L2/L3 schedule / Packages planned for commissioning] x
SOMS / Site Plan 100
Project Completion
Report No of days after trial operation
L3 Network Nos. developed

Annual Plan/MSX Cumulative time required as per norms)] x
Report 100
Report 100
Report 100
Report 100
Report 100
(No. of days services provided / No. of
Site records days planned) x 100
Rating declared at This KRA will be taken by Head of Unit
year end by /Function / Department , if covered under
Corporate / Unit MAP, and can be assigned a weightage
Management upto 100%
CAR received from
site -
Number of job
executed / under
progress -
Completion of
balancing. -
No of
rotors/customers
identified -
No of rotors
balanced. -
Number achieved -
Relevant records
being maintained for
this purpose -
Relevant records
this purpose -
Relevant records
this purpose -
Relevant records
this purpose -
Relevant records
this purpose -
No. of microfilms
produced. Mother KRA
In these meets Standards are reviewed
Departmental and collective decisions are taken for
Records revision/reaffirmation.
Number of
drawings/documents
scanned For customers/other BHEL units
Departmental
records For various user departments
Availibility of system On-line submission of drawings and print
for use requisitions
PUBLICITY/PUBLIC RELATIONS FUNCTIO
KRA ID Function ID KRA Description KRA Unit of Measurement
Type
MEDIA COMMUNICATION PLAN TO No. of days delayed

ESTABLISH LONG TERM TRUST from scheduled date
PRX00100 PRX AMONGST STAKEHOLDERS O
% INCREASE IN +ve MEDIA
PRX00101 PRX COVERAGE OVER LAST YEAR O %
% INCREASE IN RATIO OF +ve
MEDIA COVERAGE TO -ve MEDIA
PRX00102 PRX COVERAGE OVER LAST YEAR O %
RELEASE OF PRESS NOTES & RS. EARNED

PRX00103 PRX ENSURING MEDIA COVERAGE O (NOTIONAL)
RS. EARNED
PRX00104 PRX AIR-TIME COVERAGE O (NOTIONAL)
PRX00105 PRX TOP MANAGEMENT INTERVIEWS O NO. OF INTERVIEWS

CONCEPTUALIZATION & No. of days delayed
FINALIZATION OF PUBLICITY PLAN from scheduled date
PRX00200 PRX BY SPECIFIED DATE O
IMPLEMENTATION OF APPROVED
PRX00201 PRX PLAN O Number
CONCEPTUALIZATION OF
PRX00300 PRX ADVERTISEMENTS O Number
PRX00301 PRX RELEASE OF ADVERTISEMENTS O Number

RELEASE OF STATUTORY Time Index
NOTICES/TENDERS WITHIN
PRX00302 PRX SPECIFIED TIME O
IDENTIFYING EXHIBTIONS FOR
PARTCIPATION FOR BUSINESS
PRX00400 PRX GROWTH O Number
NUMBER OF NEW/SPECIFIC
EXHIBITS (MODELS/DISPLAY
PRX00401 PRX PANELS ETC.) CREATED C Number
SAVINGS IN SETTING OF
EXHIBITIONS THRU IN-HOUSE
PRX00402 PRX DESIGNS O RUPEES
NUMBER OF BUSINESS ENQUIRIES
PRX00403 PRX GENERATED O Number
CONCEIVING OF NEW CORPORATE
PRX00500 PRX FILMS O Number
COMPLETION OF NEW CORPORATE
PRX00501 PRX FILMS O Number
IDENTIFYING THE NEED OF
COMMUNICATION THRU
PRX00600 PRX PUBLICATIONS O Number
DATA COLLECTION FOR DIRECT
PRX00601 PRX MAILERS TO CUSTOMERS O Number
LAYOUT/ DESIGN/ PRINTING & Time Index
PRX00602 PRX DISPATCH OF DIRECT MAILER O
DATA COLLECTION FOR ENGG.
PRX00603 PRX NEWS LETTER O Number
Time Index
LAYOUT/ DESIGN/ PRINTING &
PRX00604 PRX DISPATCH OF ENGG. NEWS LETTER O
DATA COLLECTION FOR IN-HOUSE
PRX00605 PRX JOURNALS O Number
LAYOUT/ DESIGN/ PRINTING & Time Index
PRX00606 PRX DISPATCH OF IN-HOUSE JOURNALS O
DATA COLLECTION FOR PRODUCT /
PRX00607 PRX CORPORATE PUBLICATIONS O Number
LAYOUT/ DESIGN/PRINTING OF Time Index
PRODUCT/CORPORATE
PRX00608 PRX PUBLICATIONS O
VALUE ADDITION TO TECHNICAL
ARTICLES CONTRIBUTED TO
NATIONAL/INTERNATIONAL
PRX00609 PRX JOURNALS WITHIN SPECIFIED TIME O % ON TIME
% SATISFACTION LEVEL IN
READERSHIP SURVEY (MIN.
PRX00610 PRX SAMPLE SIZE 1% OF CIRCULATION) O %
HOSPITALITY & PROTOCOL FOR
SATISFACTION OF STAKEHOLDERS
TO BUILD LONG TERM
PRX00700 PRX RELATIONSHIP O % SATISFACTION
% INCREASE IN COMFORT LEVEL
BASED ON GUEST FEEDBACK
(FEEDBACK BASED ON MIN. 20% OF
PRX00701 PRX OCCUPANCY) O %
CORRECTIVE ACTION FINALIZED
FOR IMPROVING GUESTS'
PRX00702 PRX COMFORT O Number
% CORRECTIVE ACTION
IMPLEMENTED/TAKEN BASED ON
PRX00703 PRX FEEDBACK SURVEY O %
% OCCUPANCY ON
BUSINESS/OFFICIAL VISITS OF
PRX00704 PRX GUEST HOUSES/TRANSIT FLATS O %
TOTAL MONEY SAVED ON HOTEL
BILLS BY LODGING EMPLOYEES IN
GUEST HOUSES/TRANSIT FLATS
PRX00705 PRX WHILE ON TOUR O RUPEES
% SATISFACTION LEVEL IN
STAKEHOLDERS FOR
PRX00706 PRX CONDUCTING THEIR VISITS O %
% SATISFACTION THROUGH
RANDOM SURVEY OF PARTCIPANTS
PRX00800 PRX DURING EVENT MANAGEMENT O %
SYSTEM FORMULATION WITHIN
SPECIFIED TIME FOR No. of days delayed
IMPROVEMENT IN SATISFACTION from scheduled date
LEVEL BASED ON FEEDBACK FROM
PRX00801 PRX PARTICIPANTS DURING THE EVENT C
CREATING NEW SYSTEMS WITHIN No. of days delayed
SPECIFIED TIME FOR BETTER from scheduled date
DOWNWARD/UPWARD
PRX00900 PRX COMMUNICATION WITHIN THE C
CREATION OF LAN DATABASE
No. of days delayed
WITHIN SPECIFIED TIME FOR
from scheduled date
PRX01000 PRX INFORMATION SHARING C
PRX01001 PRX NUMBER OF PHOTOS ON-LINE C Number
PRX01002 PRX MEDIA PRESS NOTES ON-LINE C Number
COL.CM. OF
PRX01003 PRX MEDIA REPORTING ON-LINE C REPORTAGE/DAY
PRX01004 PRX PRODUCT CATALOGS/CDs ON-LINE C Number

Time Index
HOSTING OF INHOUSE JOURNALS
PRX01005 PRX ONLINE O
% Updations of On -line information

available for the BHEL employees
(telephone directory, fax Nos., Mobile
Nos. , public utility Nos. etc.) carried out
within specified time of the
PRX01006 PRX change/event. O %
NEW ON-LINE COMMUNICATION
PRX01100 PRX INITIATIVES O Number
NO. OF WEB BASED APPLICATIONS
PRX01101 PRX DEVELOPED C Number
PRX01102 PRX PERCENT UP-TIME O %
PRX01103 PRX HOSTING TIME OF CONTENT O TIME IN MINS.
PRX01104 PRX NO. OF WEB BASED QUERIES O Number

USER SATISFACTION LEVEL OF
WEB SURFERS ON WEB PAGE
QUALITY (FEEDBACK TO BE BASED
ON MI. 20% HITS TO ON-LINE
PRX01105 PRX FEEDBACK FORM) O %
% SATISFACTION LEVEL OF
COMFORT IN HOLIDAY HOMES
(FFEDBACK SURVEY BASED ON
MIN. SAMPLE SIZE OF 20%
PRX01200 PRX OCCUPANCY) O %
DATA COLLECTION/ LAYOUT/ Time Index
PRINTING & DISPATCH OF
TELEPHONE DIRECTORY/
GREETING CARDS/ DIARY &
PRX01300 PRX CALENDARS O
CONCEIVING AND PLANNING FOR No. of days delayed
CORPORATE IDENTITIES FOR from scheduled date
ANNUAL DISTRIBUTION BY
PRX01400 PRX SPECIFIED DATE O
PRINTING AND DESPATCH OF
PRX01401 PRX DIARY O
PRX01402 PRX CALENDARS O
PRX01403 PRX TELEPHONE DIRECTORY O
PRX01404 PRX GREETING CARDS O
NUMBER OF MEMENTOS
PRX01500 PRX CORPORATIZED O Number
ON-SCHEDULE PROCUREMENT &
DISTRIBUTION OF CORPORATE No. of days delayed
PRX01501 PRX MEMENTOS BY SPECIFIED DATE. O from scheduled date
EMPANELMENT OF SUPPLIERS BY No. of days delayed

SPECIFIED DATE FOR from scheduled date
PRX01502 PRX PROCUREMENT OF SOUVENIRS O
DEVELOPMENT OF DESIGN FOR
PRX01503 PRX CORPORATISED MEMENTOS O Number
IMPROVING COMPETENCIES OF
EMPLOYEES THROUGH TRAINING
PRX01600 PRX PROGRAMMES C % COVERED
SYSTEM DEVELOPMENT BY
SPECIFIED DATE FOR No. of days delayed
INFORMATION from scheduled date
PRX01700 PRX SHARING/REPORTING C
Reply to Govt. Audit queries/ Inspection

furnished within specified time (2
PRX01800 PRX weeks) O %
Reply/settlement of Internal Audit paras

PRX01900 PRX within specified time (4 weeks) O %
Timely inputs to unit/corporate finance Time Index
PRX02000 PRX for inter-unit re-conciliationof accounts O
Time Index
PRX02100 PRX for BUDGET/FLASH/MIRs etc. O
Finalisation of Functional scorecard by No. of days delayed
PRX02200 PRX specified date O from scheduled date
projects identified in the Position Report
PRX02300 PRX as per schedule O
Increase in no. of active Quality Circles
PRX02400 PRX in the deptt. O Number of new circles
PRX02500 PRX TQM at Deptt. level C TQM Score
Preparation of action plan based on No. of days delayed
PRX02501 PRX Position report O from scheduled date
projects identified in the Position Report
PRX02502 PRX as per schedule C
Development of Knowledge No. of days delayed
PRX02600 PRX management Portal O from scheduled date
PRX02700 PRX Knowledge Management Portal C Number
PRX02800 PRX schedule C
No. of days delayed
from scheduled date
Implementation of Special Improvement
Projects taken under IMPRESS as per
schedule (Registration No. & other
PRX02900 PRX boxes provided against the KRA) C
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
from scheduled date
No. of days delayed
Achieving ISO 9000:2000 certification from scheduled date
PRX03500 PRX at Deptt. level by specified date C
DEVELOPING CRITERIA FOR No. of days delayed
EMPANELMENT & EVALUATION OF from scheduled date
AGENCIES/SERVICE PROVIDERS BY
PRX03600 PRX SPECIFIED DATE C
DEVELOPMENT OF SYSTEM BY No. of days delayed
SPECIFIED DATE FOR ENHANCING from scheduled date
NEGOTIATION CAPABILITIES
PRX03700 PRX LEADING TO COST REDUCTION C
COST SAVING EFFECTED THROUGH

PRX03701 PRX NEGOTIATIONS O RS SAVED
Unit/NC/Function/Department level Balanced Scorecard
PRX03800 PRX Balance Score Card C Rating (5/4/3/2/1)
% satisfaction level of authors regarding
editorial improvements effected on their % satisfaction level of
PRX03900 PRX articles for publishing O 100% author base
Creating a resource bank for sharing of
resources like hi-resolution images,
digitized blow-ups/ posters with Units
(Rs.2,000/- each)to synergize the PR
PRX04000 PRX function across various units C Number
PRX Improvement in Employee Satisfaction O Score
PRX04100 Score
LATIONS FUNCTION KRA MASTER - 2006-07
KRA KRA KRA (Y/N) category Measurement
(Y/N) (Y/N) A B C
Y Y N H X X DEPTT. RECORDS
Y N N H X X NEWS COVERAGE
Y N N H X X NEWS COVERAGE
NEWSPAPERS
CARRYING
N N N X X M PRESNOTES
N N N X X M DATA LOG
N N N H X X DATA LOG
Y Y N H X X DEPTT. RECORDS
N N N X M H PUBLICITY PLAN
PERFORMANCE
Y N N X H X DATA
RELEVANT
NEWSPAPERS
N N N X X M CUTTING
TRADE/BUSINESS
BODIES &
N N N M X X ASSOCIATIONS
Y N N M H X DATA LOG
COST COMPARISON
N N N X H X WITH MARKET RATE
N N N X M X DATA LOG
N N N X X H DATA LOG
Y N N H X X DATA LOG
N N N X X M
N N N X M X DATALOG
N N N X M X DATALOG
N N N X M X DATALOG
Y N N H X X SURVEY FEEDBACK
N N N H X X
Y N N X H X SURVEY FEEDBACK
N N N X H X DATA LOG
Y N N M H X
N N N M H X DATA LOG
Y Y N H H X
Y Y N H X X DATA LOG
N Y N X H X DATALOG
Y N N X M H DATALOG
N N N L L M Data log
N N N X H X
Y N N X H XX DATA LOG
Y N N M X X DATA LOG
N Y N H M X DATA LOG
N N N X M H
N N N X M H
N N N X M H
N N N X M H
N Y N X X M DATA LOG
N Y N X M H
N N N X M H
Y N N M X X DATA LOG
N Y N M M X DATA LOG
Y N Y M L L individual/ deptt.
Unit/Corp. Finance
Y N Y M L L deptt.
Y Y Y H M L Unit Head/Unit P&D
Y Y Y L M H
N N Y M M M
Y Y N H X X Quality Deptt.
N Y N X H X
N Y N X H X
N N N X H M

Y N N H H X Management
N N N L H L Feedback from Authors
Level 5: 200, Level 4:

190, Level 3: 180,
Level 2: 170, Level 1:
Y N N L M H 160
KRA Remarks
-
Targets to be set as follows:
100% cases-L5; 95-99%
cases-L4;85-94% cases-L3;
75-84% cases-
L2;<75%cases-L1
Targets to be set as follows:
100% cases-L5; 95-99%
cases-L4;85-94% cases-L3;
75-84% cases-
L2;<75%cases-L1
Department , if covered
100%
-
PROJECT MANAGEMENT FUNCTION KRA MAS
KRA ID Function KRA Description KRA Unit of Critical Special
Type Measurement KRA KRA
(Y/N) (Y/N)
PMX00100 PMX Timely finalisation of L1 O Time Index Y N
Network with customer
PMX00101 PMX Preparation of Draft L1 network O Time Index Y N
PMX00102 PMX Finalisation of Draft L1 network O Time Index N N

with concerned executing
agencies
PMX00200 PMX Timely finalisation of L2 O Time Index Y N

Network with customer
(matching with L1)
PMX00201 PMX Preparation of Draft L2 network O Time Index N N
PMX00202 PMX Finalisation of Draft L2 network O Time Index Y N

with Executing agencies
PMX00300 PMX Monitoring/follow up of O % of alarms Y N

Engineering (exception
drawings/Documents reports raised
submission and raise timely within
alarms for preventing delay prescribed
norm for
corrective
action
PMX00301 PMX Ensuring timely submission of O Time Index Y N
master list of Engineering
drawings/Documents
PMX00302 PMX Reviewing/Finalising O Time Index N N
Engineering
drawings/Documents
submission schedule with
executing agencies
PMX00303 PMX Finalise Engineering O Time Index N N
drawings/Documents/O&M
manuals/final documents
cutomer
PMX00304 PMX Submission of engineering O Time Index Y N
drawings/documents to
customer
PMX00305 PMX Follow up with customer for O percentage of N N

approval/comments of drawings
drawings/documents from approved/
customer (on exception basis) commented
PMX00400 PMX Monitoring/follow up O & M O % of alarms Y N

manuals and all final documents (exception
submission and raise timely reports raised
alarms for preventing delay within
prescribed
norm for
corrective
action
PMX00401 PMX Ensuring timely submission of O Time Index N N

master list of O & M manuals
PMX00402 PMX Reviewing/Finalising O & M O Time Index N N
manuals and all final documents
executing agencies / customer
PMX00500 PMX Monitoring/follow up Supplies O % of alarms Y N
from units and raise timely (exception
alarms for preventing delay reports raised
within
prescribed
norm for
corrective
action
PMX00501 PMX Regular monitoring/follow up O % of alarms Y N

with manufacturing units and (exception
raise timely alarms in respective reports raised
areas within
prescribed
norm for
corrective
action
PMX00502 PMX Review of detailed O % of alarms Y N

manufacturing plan of units and (exception
raise timely alarms reports raised
within
prescribed
norm for
corrective
action
PMX00503 PMX Coordination with customers O Percentage of Y N

intradeptt for timely Inspection inspection
at units/BO arranged in
time
PMX00600 PMX Monitoring/follow up BOI/BOP O % of alarms Y N
Supplies and raise timely (exception
within
prescribed
norm for
corrective
action
PMX00601 PMX Coordination with O Percentage of Y N

customers/suppliers/intradeptt inspection
for timely Inspection at venders arranged in
works time
with concerned agencies and (exception
raise timely alarms in respective reports raised
areas within
prescribed
norm for
corrective
action
PMX00700 PMX Follow up for Resolution of O % of alarms N N
Interface inputs and raise timely (exception
within
prescribed
norm for
corrective
action
PMX00701 PMX Finalise Interface inputs O % of alarms N N

submission schedule with (exception
concerned,Regular reports raised
monitoring/follow up with within
concerned agencies and raise prescribed
alarms norm for
corrective
action
PMX00800 PMX Monitoring/follow up of O % of alarms Y N

construction milestones and (exception
raise timely alarms for reports raised
preventing delay within
prescribed
norm for
corrective
action
PMX00801 PMX Identify critical pending inputs O % of inputs Y N

(supply/ cutomer inputs/ identified within
drawing document etc) for specified time
milestones within specified time

raise alarms reports raised
within
prescribed
norm for
corrective
action
PMX00900 PMX Ensuring Timely submission of O % of reports Y N

Reports to Customer/Ministry as submitted
per scheduled/agreed dates within agreed
dates
PMX00901 PMX Freezing of format/content of O Time Index N N
progress report within specified
time
PMX00902 PMX Ensuring Timely availability of O % of reports Y N
reports from executing agencies availability
for submission to customers within
prescribed
norm
PMX01000 PMX Acievement of Budgeted O % age N N
Physical Turnover achievement-
actual/Budget
PMX01001 PMX Regular monitoring/follow up O % of alarms N N
within
prescribed
norm for
corrective
action
PMX01100 PMX Acievement of Budgeted O % age N N

financial Turnover achievement-
actual/Budget
within
prescribed
norm for
corrective
action
PMX01102 PMX Engineering Support for O % age N N

Turnover achievement-
actual/target
PMX01103 PMX Engineering Support to O % age N N

actual/target
PMX01104 PMX Engineering support for O % age N N
actual/target
PMX01200 PMX Acievement of Billing O % age N N

achievement-
actual/Budget
PMX01201 PMX Ensuring timely O Time Index N N
submission/approval of billing
schedule from customer
PMX01202 PMX Ensuring timely availability of O % of N N
documents from concerned for documents
raising bills within specified no. availability
of days from completion of within
activity prescribed
norm
PMX01203 PMX Ensuring timely submission of O % submission N N

Equipment Performance BG as within
per format agreed with prescribed
customer (7 days before raising norm.
bill)
within
prescribed
norm for
corrective
action
PMX01300 PMX Acievement of cash collection O % age N N

achievement-
actual/Budget
PMX01301 PMX Ensuring timely verification of O % of Bills N N
bills verified within
prescribed
norm
PMX01302 PMX Cash collection for withheld O Rs crores N N
outstandings ( as at end of
previous year)
within
prescribed
norm for
corrective
action
PMX01400 PMX Ensuring Timely availability of O Time Index N N

inputs for floating of enquiries
for erection subcontracts
PMX01500 PMX Coordinating and monitoring for O % of alarms N N
timely PG Test of BHEL/BOP (exception
packages and raising timely reports raised
alarms within
prescribed
norm for
corrective
action
PMX01501 PMX Coordination and monitoring for O % of alarms N N

timely submission/approval of (exception
PG test procedure reports raised
within
prescribed
norm for
corrective
action
PMX01502 PMX Follow up with concerned O % of alarms N N

agencies for Ensuring early (exception
liquidation of punch points for reports raised
taking up PG test and raise within
timely alarms prescribed
norm for
corrective
action
PMX01600 PMX Ensuring Technical closure of O % age N N

identified contracts achievement-
actual/planned
PMX01601 PMX Consolidation/communication of O % N N
punch points of all concerned Communication
agencies within 2 months of trial done within
operation of set prescribed
norm
PMX01602 PMX Regular review and follow up O % of Alarms N N
with concerned regarding (exception
contract closing and raise timely reports) raised
alarms for preventing delay within
prescribed
norm for
corrective
action
PMX01700 PMX Ensuring Timely shipment of O Time Index N N

material from Port to overseas
projects by Coordination with
mfg units/ROD
PMX01701 PMX Ensuring timely submission of O % Arranged N N
package details for shipment within
and finalisation of shipping prescribed
arrangement by ROD ( one norm
month before shipment)
PMX01702 PMX Follow up with concerned O % of alarms N N
agencies for ensuring timely (exception
availability of identified reports raised
packages for each shipment within
and raising alarm signals prescribed
norm for
corrective
action
PMX01703 PMX Ensuring Timely availability of O % Availability of N N

all documents for customs documents
clearance of cargo(4 days within
before arrival of ship) prescribed
norm
PMX01704 PMX Ensuring timely finalisation of O % finalisation N N
insurance/ECGC cover.(within within
15 days before shipment) prescribed
norm
PMX01705 PMX Ensuring approval of statutory O % Approvals N N

authority as required(within 15 within
days before shipment) prescribed
norm
PMX01800 PMX Ensuring timely O Time Index N N

Submission/approval of
Contract coordination procedure
PMX01900 PMX Ensuring Timely availability of O Time Index N N

required inputs for preparation
of technical specifications/
procedures from other agencies
PMX02000 PMX Ensuring Timely response to O % Initial N N
customers enhancing customer responses
satisfaction ( Initial Response to within
go within 3 days) prescribed
norm
PMX02001 PMX Contact concerned agencies for O % Contact N N
quick feedback within 2 days of established
receipt of letter within
prescribed
norm
PMX02100 PMX Improvement in customer O Percentage of N N
satisfation index (CSI) wrt action points
previous year taken/total
action points
PMX02200 PMX Reduction in no. of customer O % Reduction N N
complaints over last year
PMX02201 PMX Analyse/ communication to O % complaints N N

concerned agencies and putting for which action
action plan for implementation plan
implemented
PMX02300 PMX Ensuring Timely O Percentage of N N
review/resolution of critical issues
issues and putting up focussed resolved/total
issues for MCM issues
reviewed in
PRE-MCM
review
PMX02301 PMX Preparation/Communication of O Time Index N N

PRE-MCM agenda points to
concerned 15 days before MCM
PMX02302 PMX Preparation/Communication of O Time Index N N

MCM agenda points to
concerned(at least 7 days
before MCM)
PMX02400 PMX Review and submission of O Time Index N N
various MIRs like monthly DHI
reports/ fortnightly reports to
CMD on projects.
PMX02500 PMX Coordination with various units O No. of days N Y
for signing of MOU for PP & SIP delayed from
scheduled date
PMX02600 PMX Organizing review meetings O Time Index N N
with CEA as per schedule
PMX02601 PMX Coordination with various O No. of days N Y
executing agencies for delayed from
consolidating project information scheduled date
as per CEA format 1 week
before Meeting date
PMX02700 PMX Developing IT based systems C Time Index N N
for enhancing Project
management capability
PMX02701 PMX Identification of systems to be C No. of days N Y
developed and Preparation of delayed from
action plan for development of scheduled date
system by specified date
PMX02702 PMX Develop the system by C No. of days N Y
scheduled date delayed from
scheduled date
PMX02703 PMX Implementation of system by C No. of days N Y
scheduled date delayed from
scheduled date
PMX02800 PMX Develop systems by scheduled C No. of days N Y
date for sharing of Knowledge delayed from
scheduled date
PMX02801 PMX Documenting unique C Number N N
experiences during project
execution which can be shared
with others for their benefit (At
least 1 per project)
PMX02900 PMX Develop a system within C No. of days N Y
specified time for delayed from
Documentation of project history scheduled date
record of delays and conflicts
and its resolution
PMX03000 PMX Development of system by C No. of days N Y
specified date for improving delayed from
External customer satisfation scheduled date
index (CSI)
PMX03001 PMX Development of questionaire C No. of days N Y

with consultant delayed from
scheduled date
PMX03002 PMX Identify list of customers to be O No. of days N Y
covered and conductance of delayed from
survey by consultant scheduled date
PMX03003 PMX Analysis of customer feedback C No. of days N Y
and development of action plan delayed from
for improvenment scheduled date
PMX03100 PMX Development of system for C No. of days N Y
improving Internal customer delayed from
satisfation index (CSI) scheduled date
PMX03101 PMX Development of questionaire C No. of days N Y

with consultant delayed from
scheduled date
PMX03102 PMX Conductance of survey by O No. of days N Y
consultant delayed from
scheduled date
PMX03103 PMX analysis of feedback and C No. of days N Y
development of action plan for delayed from
improvenment scheduled date
PMX03200 PMX Develop a system for C No. of days N Y
registering/resolution of delayed from
customer complaints scheduled date
PMX03300 PMX Develop a system for early C No. of days N Y
contract closing delayed from
scheduled date
PMX03400 PMX Reply to Govt. Audit queries/ O % of Replies Y N
Inspection report paras/ Action within
Taken Reports etc. furnished prescribed
within specified time (2 weeks) norm
PMX03500 PMX Reply/settlement of Internal O % of Replies Y N

Audit paras within specified time within
(4 weeks) prescribed
norm
PMX03600 PMX Timely inputs to unit/corporate O Time Index Y N

PMX03700 PMX Timely inputs to unit/corporate O % Inputs Y N
finance for furnished in
BUDGET/FLASH/MIRs etc. time
PMX03800 PMX Finalisation of Functional O No. of days Y Y

scheduled date
PMX03900 PMX Increase in no. of active Quality O Number N N

PMX04000 PMX Achieving Business excellence C TQM Score Y N
PMX04001 PMX Preparation of action plan O No. of days Y Y
based on Position report delayed from
scheduled date
PMX04002 PMX Implementation of Improvement C Time Index Y N
PMX04100 PMX Development of Knowledge C No. of days Y Y

scheduled date
PMX04200 PMX Contributing case studies etc.for C Number N N
PMX04300 PMX Completion of KM Projects as C Time Index Y N

per schedule
PMX04400 PMX Implementation of Special C No. of days N Y
against the KRA)

against the KRA)

against the KRA)

against the KRA)

against the KRA)
against the KRA)
PMX05000 PMX Develop system for capturing C No. of days N Y

total actual project cost in delayed from
specified time scheduled date
PMX05100 PMX ISO coordination work in O Time Index N N
projects deptt/assistance in
audit
PMX05200 PMX Organising customer training O % adherence to N N

programme as per contractual contractual
obligation requirement
PMX05300 PMX Accomplishment of targets of C Balanced Y N
Unit/NC/Function/Department Scorecard
level Balance Score Card Rating
(5/4/3/2/1)
PMX05400 PMX ABSORPTION OF NEW C Time Index Y N

TECHNOLOGY WITH
RESPECT TO TURBO
GENERATOR SUPPLIED FOR
KUDANKULAM NUCLEAR
POWER PROJECT - 2 X 1000
MWe.- SUPPLIES BY RUSSIA
PMX05500 PMX ABSORPTION OF NEW C Time Index Y N
TECHNOLOGY WITH
RESPECT TO KAIGA
NUCLEAR PROJECT UNITS 3
& 4 - SUPPLY BY M/S. OJSC
TURBOATOM, UKRAINE.
PMX05600 PMX Improvement in Employee O Score Y

Satisfaction Score
Universal Suggested Weightage for Source of Data KRA Remarks Taskforce Recommendations
KRA category for
(Y/N) A B C Measurement
N H X X As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
N X H X As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
schedule and
actual dates as
per record to be
maintained by
appraisee
N H X X As per agreed
schedule and
actual dates as
per record to be
maintained by
appraisee
schedule and
actual dates as
per record to be
maintained by
appraisee
schedule and
actual dates as
per record to be
maintained by
appraisee
N H X X Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N X H X Record
N X H X Record
N X H X Record
N X H X As per record of
receipt and
forwarding note
Criteria:
drawings to be
forwarded to
customer within
48 hrs of receipt
from concerned
agency
N X H X As per record of
receipt of
exception report
Criteria :
comments/approv
al within 10 days
of receipt of
exception report
from concerned
agency
N L X X Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N X L X Record
N X L X Record
N H X X Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N X H X Record
N X H X Record
N X M X Record
N H X X Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N X M X Record
N X H X Record
N H X X Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N X H X Record To be
renumber
ed as
PMX0070
1
N H X X Record
Criteria :
fortnightly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N X H X Record
N X H X Record
N L X X as per agreed
date
N X L X as per agreed
date
date
N M X X Budget
N X M X Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N M X X Budget
N X M X Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N H H H Approved Billing Earlier E-MAP Unit of

Schedule included above KRA. Measure
Hence this request for ment to
new KRA. be
changed
to "% age
achievem
ent-
actual/tar
get
N H H H Approved BBU Above KRA was used Unit of

in earlier eMaps Measure
ment to
be
changed
to "% age
achievem
ent-
actual/tar
get
N H H H Approved Billing Earlier Emap cycles Unit of
Schedule included the above Measure
KRA. Hence this ment to
request for New KRA be
changed
to "% age
achievem
ent-
actual/tar
get
N M X X Budget
N X M X as per agreed
schedule
N X M X Record
date
N X M X Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N M X X Budget
N X M X Record
N X M X Record
N X M X Record
Criteria : monthly
ecception reports
to be generated
by appraisee
(with or without
exceptions)
N M M X Sch.input date
and Record of
actual dates
N M X X Agreed sch date
and record of
actual
datesRecord
N X M X Record
N X M X Record To be
renumber
ed as
PMX0150
2.
N M X X Plan given by
Marketing group
N X M X Prtocol signed
with customer at
site
N X M X Record
N M X X Record
Renumbe
red as
PMX0170
1.
N X M X Alarms raised to To be
be recorded Renumbe
systematically by red as
appraisee PMX0170
2.
Renumbe
red as
PMX0170
3.
N X L X Record To be
Renumbe
red as
PMX0170
4.
N X L X Record To be
Renumbe
red as
PMX0170
5.
N L L X Scheduled
contractual date
and Record for
actual date
N M M X Agreed input
schedule and
Record for actual
dates
N M X X Record of letters
received from
customer
N X M X Record
N H H X Record
Criteria :
Customer survey
report
N M X X Record
Criteria : Letters
addressed to
ED/GGM.
N X M X Record
N M X X Record
N X M X Record
N X M X Record
N M M X Record
N M M X Record
N X M X Record
N X M X Record
N H X X Record
N M X X Record
N X M X Record
N X H X Record
N H X X Record
N X M X Record
Criteria : at
least one per
person during the
year
N X M X Record
N H X X Record
Criteria :CQA to
appoint agency
and questionnaire
to be approved
by D(HR)
N M X X Record
N X L X Record
N X M X Record
N M X X Record
Criteria :CQA to
appoint agency
and questionnaire
to be approved
by concerned
N X M X Record
N X L X Record
N M X X Record
N M M X Record
N M M X Record
Y M L L Record Targets to be set as

maintained by follows: 100% cases-
Audit deptt. L5; 95-99% cases-
L4;85-94% cases-L3;
75-84% cases-
L2;<75%cases-L1
Y M L L Record Targets to be set as

maintained by follows: 100% cases-
Audit deptt. L5; 95-99% cases-
L4;85-94% cases-L3;
75-84% cases-
L2;<75%cases-L1
Y M L L Record
maintained by
individual/ deptt.
Y M L L Record
maintained by
Unit/Corp.
Finance deptt.
Y H M L Record
maintained by
Unit Head/Unit
P&D
Y M X X Unit QA/QC
Y X M X Action plan
document
Y L M H
Y M M M
N M M M As per Since
deptt.record coordinati
on work
will
involve
more than
1 result
area, Unit
of
measure
ment has
to be
Time
Index.
N M M M Project report
N H H X Rating declared This KRA will be taken

at year end by by Head of Unit
Corporate / Unit /Function /
Management Department , if
covered under MAP,
and can be assigned a
weightage upto 100%
N H H H Project schedule - This PSSR

project
specific.
Clarificati
on to be
given by
PSSR as
to how
this will be
measured
.
N H H H Schedule as - This PSSR
agreed in action project
plan specific.
Clarificati
on to be
given by
PSSR as
to how
this will be
measured
.
Recommendations
VIGILANCE FUNCTION KRA MASTER - 2006-0
KRA ID Function KRA Description KRA Unit of Critical Special Universal
Type Measurement
KRA KRA KRA
(Y/N) (Y/N) (Y/N)
VGX00100 VGX Percentage of complaints O % Yes N N
processed within 1 month of its
receipt.
VGX00200 VGX Percentage of investigations O % Yes N N
completed within 6 months from
the date of registration.
VGX00300 VGX Percentage of investigation O % Yes N N
reports processed for FSA within
1 month of its receipt.
VGX00400 VGX Percentage of enquiry reports O % Yes N N
processed for SSA within 1 month
of its receipt.
VGX00500 VGX No. of Vigilance inspections / O Number Yes N N
surprise checks completed vis-à-
vis annual plan.
VGX00600 VGX Completion of System Study C Number Yes N N
during the year vis-à-vis annual
plan
VGX00700 VGX Number of training programmes O Number Yes N N
conducted vis-à-vis annual plan.
VGX00800 VGX Inspection of purchase orders / C Number Yes N N

contracts as per the guidelines
suggested by CTE/CVC.
VGX00900 VGX Identifying employees working in O Number Yes N N
sensitive areas for period more
than 10 years and taking up with
the Unit Management (under
intimation to CVO) on a monthly
basis for their rotation.
VGX01000 VGX No. of Vigilance Committee O Number Yes N N

Meeting minutes sent to CVO
VGX01100 VGX No. of Property Returns O Number Yes N N
scrutinised
VGX01200 VGX Timely submission of O Time Index Yes N N
Monthly/Quarterly/Annual reports
VGX01300 VGX Timely processing of vigilance O Time Index Yes N N

clearance within specified time
VGX01400 VGX Updation of Vigilance Home page O Number Yes N N
VGX01500 VGX Identifying material codes with C Number Yes N N

less than 3 registered vendors
and taking up with the Unit
Management on a montlhy basis
for registration of additional
vendors.
VGX01600 VGX Reply to Govt. Audit O % Y N Y
queries/ Inspection report
paras/ Action Taken
Reports etc. furnished
within specified time (2
weeks)
VGX01700 VGX Reply/settlement of O % Y N Y
Internal Audit paras within
VGX01800 VGX Timely inputs to O Time Index Y N Y
inter-unit re-conciliationof
accounts
VGX01900 VGX Timely inputs to O Time Index Y N Y
BUDGET/FLASH/MIRs
etc.
VGX02000 VGX Finalisation of Functional O No. of days Y Y Y
scorecard by specified delayed from
date scheduled
date
VGX02100 VGX Improvement in Employee O Score Y N Y
Satisfaction Score
VGX02200 VGX Implementation of O Time Index Y N Y
VGX02300 VGX Increase in no. of active O Number of new N Y
Quality Circles in the deptt. circles
VGX02400 VGX Achieving Business C TQM Score Y N Y

excellence thru' TQM at
Deptt. level
VGX02500 VGX Preparation of action plan O No. of days Y Y Y
based on Position report delayed from
scheduled
date
VGX02600 VGX Implementation of C Time Index Y N Y
VGX02700 VGX Development of C No. of days Y Y Y
Knowledge management delayed from
Portal scheduled
date
VGX02800 VGX Contributing case studies C Number N Y
etc.for Knowledge
Management Portal
VGX02900 VGX Completion of KM Projects C Time Index Y N Y
as per schedule
VGX03000 VGX Implementation of Special C No. of days N Y N
Improvement Projects delayed from
taken under IMPRESS as scheduled
per schedule (Registration date
No. & other details of
project to be specified in
the boxes provided against
the KRA)

the KRA)

the KRA)

the KRA)

the KRA)

the KRA)
VGX03600 VGX Accomplishment of targets C Balanced Y N N
of Scorecard
Unit/NC/Function/Departm Rating
ent level Balance Score (5/4/3/2/1)
Card
ASTER - 2006-07
Suggested Weightage for Source of Data for KRA Remarks
Measurement
category
A B C
H H H Complaint Register -
H H H Case Register -
H H H Annual Plan -
M M M Annual Plan -
M M M Annual Plan -
H H H Annual Plan -
H H H Monthly Performance -
Report
H H H Annual Plan -
M M M Annual Plan -
M M M Annual Plan -
L L L Record maintained by -
Department
L L L Annual Plan -
H H H Monthly Performance -
Report
M L L Record maintained
by Audit deptt.
by Audit deptt.
by individual/
deptt.
by Unit/Corp.
Finance deptt.
H M L Record maintained
by Unit Head/Unit
P&D
M X X Survey Report
X M M Project report
M X X Unit QA/QC
H X X Quality Deptt.
X M X Action plan
document
X X M Project report
L M H
M M M
X M H Project report
H H X Rating declared at This KRA will
year end by be taken by
Corporate / Unit Head of
Management Unit
/Function /
Department ,
if covered
under MAP,
and can be
assigned a
weightage
upto 100%
HEALTH / SAFETY / ENVIRONME
TYPE
HSE00100 HSE Carryout External audit of ISO 14001 / OHSAS 18001for compliance. O
HSE00101 HSE Monitor compliance of HSE audit NCRs with the depts. O
HSE00200 HSE Risk/ Hazard analysis thro' Safety Management Tools on hazardous O
operations.
HSE00201 HSE Provide technical inputs to Deptt. to prevent Hazards O
HSE00300 HSE Improvement projects on fire protection systems. C
HSE00301 HSE Provide technical inputs for Establishment of project for fire protection C
system
HSE00302 HSE Monitor the fire protection system and evaluate the effectivenes. C
HSE00400 HSE Savings through Health/ Safety/ Environmental (HSE) measures. O
HSE00401 HSE Identify new HSE projects O
HSE00402 HSE Execute and commission HSE projects O
HSE00500 HSE HSE Improvement projects/ Management programmes C
HSE00501 HSE HSE project for waste minimisation C
HSE00600 HSE HSE Consultancy Services/ Projects to other units and industries O
HSE00601 HSE Preparation and submission of Technical offers for HSE Consultancy O
Projects
HSE00602 HSE Completion of HSE consultancy works as per schedule O
HSE00700 HSE HSE Knowledge Management portal C
HSE00800 HSE Organising HSE Seminar(s) O
HSE00801 HSE Mobilising nominations/ faculty/ infrastructure for HSE Seminar(s) O

HSE00802 HSE Conducting HSE seminar and documenting new learnings C
HSE00900 HSE Development of HSE manuals/ posters/ training modules/ safety C

instructions/ web site information
HSE01000 HSE Introduction/ revision of WMI C
HSE01100 HSE Improvement in PPE specification C

HSE01200 HSE Standardisation of system for tracking HSE performance C
HSE01201 HSE Collecting HSE data for tracking of HSE performance O
HSE01202 HSE Compilation of HSE data and reporting for improvement/ O

conservation
HSE01300 HSE Publishing technical papers on HSE C
HSE01400 HSE Presenting Techinical Papers on HSE at Symposia / Seminars C
HSE01500 HSE Getting Factory/ Environmental Licenses in time O
HSE01501 HSE Complying all conditions for Factory License O
HSE01502 HSE Complying all conditions of Water Consent O
HSE01503 HSE Complying all conditions of Air Consent O
HSE01504 HSE Complying all conditions of Hazardous waste Rules O
HSE01600 HSE Compliance with HSE Statutory requirements O
HSE01601 HSE Settlement of HSE non compliances from Statutory authorities O
HSE01700 HSE Compliance follow up of work environment findings O
HSE01800 HSE Updating of HSE legislations as and when changes occur O

HSE01900 HSE Performance of HSE inspections O
HSE02000 HSE Statutory inspection of Cranes and Pressure Vessels O
HSE02001 HSE Preparing calender of inspections and physical inspections of Cranes O

and Pressure Vessels
HSE02002 HSE Report generation of Cranes and Pressure Vessels inspection O
HSE02003 HSE Compliance followup of Cranes and Pressure Vessels O

HSE02100 HSE Carrying out Internal audits of ISO 14001/ OHSAS 18001/ Fire/ O
Electrical/ Radiation/ etc
HSE02200 HSE Mock Drills for Emergency Plan O
HSE02201 HSE Performance of Safety function in the mock drill O
HSE02202 HSE Performance of Health Services function in the mock drill O
HSE02203 HSE Performance of Fire Services function in the mock drill O
HSE02300 HSE Investigation of accidents / incidents O
HSE02301 HSE Analysis of root causes of accidents / incidents and communication to O

departments
HSE02302 HSE Monitoring implementation of remedial measures of accidents / O

incidents
HSE02400 HSE Quality inspection of Safety items at suppliers works/ inplant. O
HSE02500 HSE Programs conducted for employee/ customer/ supplier/ contractor O
training
HSE02600 HSE Organisation of H/S/E promotional celebrations O
HSE02700 HSE Creating awareness through competitions/ seminars/ posters/ O

ciruculars/ multimedia/ intranet etc.
HSE02800 HSE Participation in safety awards at National / State levels O
HSE02900 HSE Updation of HSE L1/ L2/ L3 and other documents O
HSE03000 HSE Updation of database/Information (like Databases / Intranet sites etc.) O

in System
HSE03100 HSE CSC meetings as per requirements O
HSE03200 HSE Management reviews performed O
HSE03300 HSE Finalisation of Functional scorecard by specified date O
HSE03301 HSE Accomplishment of targets of Unit/NC/Function/Department level C

Balance Score Card
HSE03400 HSE Increase in no of Preventive Health Programs & awareness O

programs/work shops/camps
HSE03500 HSE Increase in no. of innovative health care practices C
HSE03600 HSE Improvement in quality of OHS tests for better repeatability C

HSE03700 HSE Work environment monitoring of physical & chemical hazards in O
workplace
HSE03701 HSE Conduct study, Analyse results and suggest remedial measures O
HSE03702 HSE Performance Monitoring of ETPs & STPs O
HSE03703 HSE Performance Monitoring of Ambient Air and Stack emissions O
HSE03704 HSE Performance Monitoring of Drinking water quality O
HSE03705 HSE Report Status of Env. Monitoring to Departments O
HSE03800 HSE Conduct study, Analyse results and suggest remedial measures O
HSE03900 HSE Carry out radiological investigations as per plan O

HSE04000 HSE Carry out ECG investigations as per plan O
HSE04100 HSE Carry out toxicological investigations as per plan O

HSE04200 HSE Carry out biochemical investigations as per plan O
HSE04300 HSE Ensuring Occupational Health check up for workers O
HSE04301 HSE Planning of OHS activities & cascading down to the levels. O
HSE04302 HSE Execution Occupational Health screening activities O
HSE04303 HSE Analysis of Occupational Health screening data/ preparation of O

reports
HSE04400 HSE Environmental Monitoring of Work Areas O
HSE04401 HSE Performance Monitoring of ETPs & STPs O
HSE04402 HSE Performance Monitoring of Ambient Air and Stack emissions O
HSE04403 HSE Performance Monitoring of Drinking water quality O
HSE04404 HSE Report Status of Env. Monitoring to Departments O
HSE04500 HSE Identify Occupational Hazards at Work Place O

HSE04501 HSE Monitor occupational hazards at work place O
HSE04502 HSE Report Corrective Actions on occupational hazards at work place O
HSE04600 HSE Reduction in prevalence of occupational health deviation in high O

noise exposed groups
HSE04700 HSE Reduction in prevalence of occupational health deviation in statutory O
groups exposed to respiratory hazards
HSE04800 HSE Reduction in prevalence of occupational health deviation in other O
statutory hazard exposed groups
HSE04900 HSE To uphold BHEL's commitment to UN's Global Compact Programme O
on Human Rights,Labour,Environment & Anti-corruption and promote
sustainable growth beside encouraging good corporate citizenship.
HSE05000 HSE Improvement in HSE performance through controls/ Operational C

Control Procedures/ improvement projects
HSE05100 HSE Implementation of PPE usage C
HSE05200 HSE Projects for conservation of natural resources (e.g.specific O

consumption (per unit of production) of water/ power/ paper/ oil
/wood/ copper etc.)
HSE05201 HSE Implementation of the projects for conservation of natural resources O
HSE05202 HSE Project for waste minimisation and management O
HSE05300 HSE Investigation of accidents and incidences/ analysis and O

implementation of recommendations
HSE05301 HSE Implementation of control measures for accident prevention C
HSE05400 HSE Redeployment of persons as indicated by occupational health O
evaluation.
HSE05500 HSE Compliance of Inspection/ Audit NCRS O
HSE05600 HSE Compilation of HSE performance data and submission to HSE dept. O
HSE05700 HSE Compliance of HSE statutory requirements O

HSE05800 HSE Compliance of HSE non conformances from statutory authorities O
HSE05900 HSE HSE Training O
HSE06000 HSE Operation and Maintenance of treatment plants and recovery O

systems
HSE06001 HSE Performance of ETPs O
HSE06002 HSE Performance of STPs O
HSE06003 HSE Performance of Recovery systems O
HSE06100 HSE Organising and conducting a certified HSE training course O
HSE06200 HSE Reply to Govt. Audit queries/ Inspection report paras/ Action Taken O
Reports etc. furnished within specified time (2 weeks)
HSE06300 HSE Reply/settlement of Internal Audit paras within specified time (4 O
weeks)
HSE06400 HSE Timely inputs to unit/corporate finance for inter-unit re-conciliationof O
accounts
HSE06500 HSE Timely inputs to unit/corporate finance for BUDGET/FLASH/MIRs etc. O
HSE06600 HSE Improvement in Employee Satisfaction Score O

HSE06700 HSE Implementation of Improvement projects identified in the Position O
HSE06800 HSE Increase in no. of active Quality Circles in the deptt. O
HSE06900 HSE Achieving Business excellence thru' TQM at Deptt. level C

HSE07000 HSE Preparation of action plan based on Position report O
HSE07100 HSE Implementation of Improvement projects identified in the Position C
HSE07200 HSE Development of Knowledge management Portal C
HSE07300 HSE Contributing case studies etc.for Knowledge Management Portal C
HSE07400 HSE Completion of KM Projects as per schedule C
HSE07500 HSE Implementation of Special Improvement Projects taken under C
to be specified in the boxes provided against the KRA)
ETY / ENVIRONMENT FUNCTION KRA MASTER - 2006-07
Unit of Measurement Critical Special Universal Suggested Weightage
KRA KRA KRA for category
(Y/N) (Y/N) (Y/N) A B
C
100XNo.conducted/ No. required to Y N H H M

be conducted
100XNo.complied/ Total No. Y N L H M
100X No. Analyed / No. planned Y N H H M
100 x No. of technical guidance Y N H H M

provided/ nos planned
100 X No. of projects completed / Y N H H M
No. planned
100 x No. of technical guidance N N L H M
provided/ nos planned
% reduction in cases of fire over last N N L M H
year
100 X savings realised/ Benchmark N N H M L
No. of days delayed from scheduled N Y H M L

date
No. of days delayed from scheduled N Y M H H
date
100 X projects implemented/ planned N N H M L
100 X projects implemented/ planned N N H M L
Time Index N N H M L
No. of days delayed from scheduled N Y M H L

date
No. of days delayed from scheduled N Y H M H
date
date
date

date
No. of days delayed from scheduled N Y H H L
date
date
No. of days delayed from scheduled N Y H H L
date
100 X No. improved/ No. planned N N M H H
Time Index Y N H M L
Time Index Y N M H H
Time Index Y N L H M
Nos publised/nos planned N N H H L
nos presented/nos planned N N H H L
No.of licenses delayed from Zero Y N H M L

date
100 X No. complied/ No. reported Y N M H L
100 X No. complied/ No. reported Y N H M L
100 X No. complied/ No. reported Y N M M H
100 X No. updated/ No. changed Y N M H M

% completed / planned N N M M H
Nos. completed/ Nos planned Y N M M H

date
No. of days delayed from scheduled N Y L L H
date
Nos complied/ Total nos. Y N L L H
Nos completed/ nos planned. Y N H M L
No. conducted/ No. planned Y N M H L
% of non performance/ required Y N H H L

performance rate
performance rate
performance rate
No. investigated / total occurences Y N L M H
No. of days delayed from scheduled N Y M M H

date
nos monitored/ nos to be monitored N N M H H
Delayed days/days for inspection N N M M H

100 X No. conducted/ No. planned N N H M L

date
% no. completed / no. as per plan N N M H L
no. participated / no. eligible for N N H M L

participation

date
No. of days delayed from scheduled N Y L M H

date
no. held / no. required to be held N N H M L
No. performed/ No. required Y N H M L
No. of days delayed from scheduled Y Y H M L

date
Balanced Scorecard Rating Y N H H X
(5/4/3/2/1)
% increase N N M H H
% increase N N M H H
% improvement N N H M L
No. of tests conducted/ nos as per Y N L H H
schedule
No. of tests conducted/ nos as per N N L M H
schedule
100 X Surveys conducted/ Planned Y N L M H

date
No. of tests conducted/ nos as per N N L M H
schedule
% completed/ planned N N L M H
% completed/ planned N N M H M
No. of days delayed from scheduled N Y H M M

date
No. screened/ No.to be screened N N L H H
No. of days delayed from scheduled N Y L H H

date
100 X Surveys conducted/ Planned N N L M H

date
No. of Deptt's covered/ nos planned Y N M H L
Nos complied/ Total no of non Y N L M H
compliance
Nos complied/ Total no of non Y N L M H
compliance
Occ. Health Deviation Prevalence N N H H M
Index (Noise)
Index (Respiratory)
Index (General)
Number N N H H H
% improvement/ Benchmark N N H M L
% implemented/ total N N H M L
% Savings realised/ Benchmark N N H M M

date

date
% accidents investigated within Y N M H M
specified time
% implemented/ planned N N H M L
% redeployed/ required to be Y N H M M
redeployed
% compliance Y N H M L
Nos sent in time/ Total nos to be sent N N M H M
Nos conducted/ nos planned N N M H M
% improvement/ Benchmark Y N L H M
% improvement/ Benchmark Y N L M H
Number of days delayed from N Y L M H
scheduled date
% Y M L L
% Y M L L
Time Index Y M L L
Time Index Y M L L
Score Y M X X
Time Index Y X M M
Number of new circles Y M X X
TQM Score Y H X X
No. of days delayed from scheduled Y Y X M X
date
Time Index Y X X M
No. of days delayed from scheduled Y Y L M H

date
Number Y M M M
Time Index Y X M H
No. of days delayed from scheduled Y Y H H H
date

date

date

date

date

date
Measurement
Records (Nos. conducted/ Nos

required)x100
Records (Nos complied/ Total Nos)

x 100
Records (Nos of hazardous

operations analysed/ Nos
of hazardous operations
Records No.of safety instructions/
planned for analysis) x 100
standards issued
Records (No of projects completed/
Nos planned ) x 100
Records Nos of technical inputs
given
Records Reduction of fire as
compared to last year.
Finance data/ MIRs (Savings realised/ Savings
planned) x 100
Records Days delayed
Records No. implemented /

No.Planned
Records
Records Nos given/ nos planned
Records Nos completed/ nos

planned
Records Nos conducted/ nos
planned

Records Nos introduced or revised/

nos planned
Records No. improved / no. planned
Title of the papers No. of papers published v/s

planned
Title of the papers/talks Score L5: 4 L4: 3 L3: 2
L2: 1 L1: 0
License copy No.of licenses delayed
from Zero date
Records Nos.complied /
Nos.reported
Nos.reported
Nos.reported
Nos.reported
Legislations/ records Reports submitted/
Reports to be submitted
Records L5=100% cases/ L4= 95-
99%/ L3=85-94%/ L2= 75-
84%/ L1=<75%
Records Nos complied/ Total non
conformances
Records Nos updated / Nos.
changed
Records % completed / planned
Records Nos. completed/ Nos

planned
Records Completion date
Records Delayed days/days for

report generation
Records Nos complied/ Total nos.
planned.
Audit report No Completed/ No.
Planned
Audit report
Audit report
Audit report
Records No. investigated / total

occurences
Records Delayed days
Records % implemented / total
Records Delayed days/days for

Training Records inspection
No. of programs conducted
Records no. organised / mo.

Planned (National Safety/
Environment/ Occupational
Records % no. completed
Health/ / no.Fire
Road Safety/ as
per plan
Records participated / no. eligible

for participation (Includes
preparation of
Records Nos updated in time/ Total
participation)
nos.
Records Schedule to be prepared

by the department.
Minutes of meeting no. held / no. required to
be held
Minutes of meeting No. performed/ No.
required
Record maintained by Delayed days
Unit Head/Unit P&D
Rating declared at year This KRA will be taken by
end by Corporate / Unit Head of Unit /Function /
Management Department , if covered
100%
Title of the programs Score L5: 4 L4: 3 L3: 2

L2: 1 L1: 0 remarks
Awareness programs at
Title of the programs Score L5: 4Public
work place L4: 3 lectures.
L3: 2
L2: 1 L1: 0 Remarks
Records Minimal Invasive
Test-retest surgery
repeatability
Records Annual plan to be
developed for total
monitoring of workplace
Time frame As per plan
hazards/ including
Records No.of surveys conducted/

Nos.planned
Nos.planned
Nos.planned
Records Nos reported/ Nos
generated
Time frame As per plan
Records % completion
Records No. checked/No.to be
checked
Records As per plan
Records index = No. screened/

No.to be screened
Records As per plan

Nos.planned
Nos.planned
Nos.planned
Nos.planned
Records Nos reported/ Nos
generated
Records Nos identified/ No of depts
Records Nos complied/ Total nos of
Non compliances
Records Nos complied/ Total nos of
Non compliances
Records Presbycusis correction to
be applied. Weighting to be
given for severe / profound
hearing loss. If there are
Records If there are more than one
respiratory hazard exposed
groups/ average of OHDPI
Records If
forthere are more
the groups than one
to be
general hazard exposed
groups/ average of OHDPI
No. of Convention BHEL has taken leading
for the groups to be
/Workshops/Seminars role as its nominee is
organised by Secretary to G.C.Society &
G.C.Society representing at
national/international levels
Records % Improvement = No. of
parameters showing
improvement *100/ Total
Records %
no.ofofemployees
parameterswearing
identified
recommended PPEs
Records Environmental indices
Records Example L5 -on time/ L4 -

5 days delay and so on
Records Example L5 -on time/ L4 -

5 days delay and so on
Records Nos completed/ Total
occurences
planned
Records % of persons redeployed /
persons required to be
redeployed
Records Nos complied/ Total nos
Records Nos sent in time/ Total nos

to be sent
Records Nos conducted/ nos

planned
Records No.of samples complied /
Nos.analysed
No.of samples analysed
Nos. analysed
Nos.analysed
Records from Individual -
and from Department
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
SERVICE AFTER SALES FUNCTION KR
KRA ID Function KRA Description KRA Unit of Critical
Type Measurement KRA (Y/N)
Turnover as per Budget (inclusive of

SAX00100 SAX O Rs in Lacs
Servicing/ RLA and R&M)
% increase in order booking (Rs in

SAX00200 SAX O %
Lacs) over previous year
Completion of survey and

submission of report in time on
market availability of SAS business
SAX00201 SAX O Time Index
as per plan (INCREASE
IN MARKET SHARE IN EXISTING
PRODUCT)
Timely review of survey reports/

assessment of market potential % As defined
SAX00202 SAX available and submission of action O under Remarks
plan (INCREASE IN MARKET Column
SHARE IN EXISTING PRODUCT)
Review of action plan for increase in

market share from existing and % As defined
SAX00203 SAX implementation as per plan O under Remarks
(INCREASE IN MARKET SHARE Column
IN EXISTING PRODUCT)
Completion of survey and
submission of report in time on New
SAX00204 SAX area in servicing business as per C Time Index N
plan (ENTRY INTO NEW
AREA IN SERVICING BUSINESS)
Timely review of survey reports/

assessment of New area business % As defined
SAX00205 SAX availablity and preparation of action C under Remarks N
plan (ENTRY INTO NEW AREA Column
IN SERVICING BUSINESS)
Review of action plan for Entry into
new area in servicing business and % As defined
SAX00206 SAX implementation as per plan C under Remarks
(ENTRY INTO NEW AREA IN Column
SERVICING BUSINESS)
% As defined
% increase in price for repeat job
SAX00300 SAX O under Remarks
from customer as per plan
Column
% As defined
Timely capture of data for increase in
offered price to customer
Column
% As defined
Negotiation with customer against
SAX00302 SAX C under Remarks
offer
Column
% achievement of orders against % As defined

SAX00400 SAX offers submitted in competetive O under Remarks
bidding as per plan Column
Analysis of orders lost in % As defined

SAX00401 SAX competetive bidding in previous O under Remarks
year(s) Column
% As defined
Implementation of analysis in offers
submitted in bidding
Column
% As defined
SAX00500 SAX % of customers retained O under Remarks
Column
Timely preparation of repository of % As defined
SAX00501 SAX customers who have awarded jobs C under Remarks
to SAS on a regular basis Column
Timely review of repository of % As defined
SAX00502 SAX customers who have awarded jobs O under Remarks
to SAS on a regular basis Column
Timely preparation and

implementation of action plans for
retention of targetted customers in
the year
% reduction in time for submission of
% As defined
techno commercially correct offer
from the date of receipt of enquiry
Column
as per plan
% reduction in time from defined % As defined

SAX00601 SAX time in preparation of job details and O under Remarks
estimate for Customer offer Column
% reduction in time from defined

% As defined
time in review of job details/
estimate and submission of offer to
Column
Customer
% As defined
SAX00700 SAX
KRA : % reduction in Transfer-in over C under Remarks
previous year as per plan
Column
Collection of data of "Transfer In"
services in previous year(s) in % As defined
SAX00701 SAX targetted area and preparation of O under Remarks
action plan for reduction of "Transfer Column
In"
Timely review and approval of action
plan for reduction in "Transfer In"
Achievement of success by task % As defined
SAX00703 SAX perfomer in targetted area bringing C under Remarks
reduction in "Transfer In" Column
% reduction in time in award of % As defined

SAX00800 SAX subcontract from defined time as per O under Remarks
plan Column
Reduction in time from defined time % As defined

SAX00801 SAX in preparation of job details and O under Remarks
estimate for subcontracting Column
% reduction in time from defined

% As defined
time in review of subcontracting job
details and estimate and release to
Column
indenting department
% reduction in time for floating of

tender enquiry to submission of
Comparative Statement of Tenders
(CST) received
KRA :Timely floating of tender
SAX00804 SAX enquiry/evaluation and placement of LOI O Time Index
on vendor.
% Improvement in performance of % As defined

SAX00900 SAX targetted vendors from "Satisfactory" O under Remarks
to "Good" as per plan Column
Timely identify and prepare MOM

SAX00901 SAX with target vendor(s) for performance O Time Index
improvement
Assess target vendor(s)'s

SAX00902 SAX performance result after job O Time Index
performance and submit report
% increase in number of vendors

SAX01000 SAX where number of regd. Vendors are O %
less than five
Timely preparation/ getting approval

of action plan and implementation for % As defined
SAX01001 SAX increase in number of vendors O under Remarks
where number of regd. Vendors are Column
less than five
% reduction in cycle time of % As defined

SAX01100 SAX overhauling of a product / system wrt O under Remarks
contract schedule as per plan Column
Capture data and submit report in
% As defined
time for determining potential
products / systems for reduction in
Column
cycle time
Timely Review of report and

submission of action plan for
SAX01102 SAX reduction in cycle time of overhauling C Time Index
of a product / system wrt contract
schedule
% As defined
Implementation of action plan(s)
resulting in % reduction in time cycle
Column
% reduction in response time to

SAX01200 SAX resolve technical/contractual O %
problem(s)
Timely analysis/ preparation &

SAX01201 SAX communication of action plan for C Time Index
resolution of problem(s)
% reduction in number of defects
% As defined
over previous year in post overhaul
operation resulting in outage during
Column
Defect Liability Period/ as per plan
Timely capture of data for
% As defined
preparation of action plan(s) to
achieve reduction in number of
Column
defects over previous year
Timely preparation of action plan(s)
SAX01302 SAX for achieving reduction in number of C Time Index
defects over previous year
Implementation of action plan for % As defined

SAX01303 SAX achieving reduction in number of O under Remarks
defects over previous year Column
% improvement in number of trouble % As defined

SAX01400 SAX shooting jobs completed successfully O under Remarks
in first attempt/ wrt previous years Column
Capture data and submit report(s) in

SAX01401 SAX time for all troubleshooting jobs C Time Index
attempted in previous year(s)
Timely Review of report and

submission of action plan(s) for
SAX01402 SAX C Time Index
troubleshooting jobs which failed in
first attempt
% As defined
% of trouble shooting jobs completed
successfully in first attempt
Column
% increase in number of customer % As defined
SAX01500 SAX complaints resolved over previous O under Remarks
year(s)/ as per plan Column
Timely collection of data on

SAX01501 SAX customer complaints in previous C Time Index
year(s) and submit report
Timely evolve action plan(s) for

SAX01502 SAX achieving planned reduction in C Time Index
customer complaints
Implementation of action plan(s) by

SAX01503 SAX task performer for reduction of O %
customer complaints
% improvement in average
resolution time of customer
SAX01600 SAX O %
complaints with respect to previous
year
Timely collection of data on delayed

SAX01601 SAX resolution of customer complaints in C Time Index
previous year(s) and submit report(s)
Timely evolve action plan(s) for

SAX01602 SAX achieving improvement in resolution C Time Index
time of customer complaints
Analysis of problem and implementation

of action plan by task performer
% As defined
% adherence to monthly target of
cash collection as per target
Column
SAX01701 SAX Timely raising bills on customer O Time Index

Timely verification of bills from
customer
% As defined
Timely cash collection against
verified bills
Column
% As defined
SAX01800 SAX % reduction in non realisables O under Remarks
Column
% As defined
Proposal for write off / withdrawals
for closing of non realisables
Column
% improvement in timely processing

SAX01900 SAX of subcontractor bills for set O %
overhauled/ as per plan
Timely capture information regarding

time taken in processing of % As defined
SAX01901 SAX subcontractor bills from the date of O under Remarks
receipt for the job in previous year(s) Column
and submit action plan
Implementation of action plan by

task performer for improvement
% reduction in number of reworks to

total number of service jobs % As defined
SAX02000 SAX executed in the current year/ O under Remarks
compared to previous year as per Column
plan
Timely compilation of report and release % As defined
SAX02001 SAX thereafter of Technical Instruction to C under Remarks
avoid recurrence Column
Timely preparation of action plan for

SAX02002 SAX reduction in number of reworks to C Time Index
previous year
Implementation of action plan by % As defined

SAX02003 SAX task performer for reduction in O under Remarks
number of reworks as per plan Column
% improvement in timely availability
SAX02100 SAX of calibrated IMTEs/ T&Ps as per O Time Index
site execution plan
Timely capture of data on non % As defined

SAX02101 SAX availability of calibrated IMTE/T&Ps O under Remarks
at site in previous year(s) Column
Timely prepare and implement action

plan to ensure 100% availability of
calibrated IMTE/T&P as per site
execution plan
% Reduction in reduntant/ % As defined

SAX02200 SAX obselete/beyond economic repairs O under Remarks
T&P/IMTE as per plan Column
Timely audit of T&P/IMTE and
% As defined
prepare list of reduntant/
obsolete/beyond economic repairs
Column
T&P/IMTE
Timely review the list & submit
% As defined
proposal for disposal of reduntant/
obselete/beyond economic repairs
Column
T&P/IMTE
Disposal of reduntant/ % As defined
SAX02203 SAX obselete/beyond economic repairs O under Remarks
T&P/IMTE as plan Column
% As defined
Upgradation of T&P/IMTE as per
plan
Column
% As defined
Submit report on T&P/IMTE for
upgradation in time
Column
Timely review report &

SAX02302 SAX finaliseT&P/IMTE for upgradation & C Time Index
submit proposal(s)
% As defined
Procurement of new T&Ps / IMTEs
as per plan
Column
Timely identification and submission

SAX02401 SAX of proposal for procurement of new C Time Index
T&Ps / IMTEs for procurement
% As defined
Identification of Non-Plan T&Ps/ IMTEs
for procurement
Column
Submission of proposals for procurement
SAX02501 SAX of Non-Plan T&P/IMTE as per plan C Time Index
Timely review and release of new

technical instructions/ procedures
Timely identification and preparation

SAX02601 SAX of new technical instructions / O Time Index
procedures
Timely availability of service / repair

SAX02700 SAX procedures/ drawings/ manuals/ QPs O Time Index
etc. in deptt
Timely identification and submission % As defined

SAX02701 SAX of list of documents not available in O under Remarks
deptt compared to master list(s) Column
% increase in digitisation of % As defined
SAX02800 SAX drawings/documents for servicing as O under Remarks
per plan/target Column
Timely creation of list of % As defined
SAX02801 SAX drawings/documents pending O under Remarks
digitisation Column
% improvement in time for

submission of "Service Protocols"
over previous year(s) from defined
time as per plan
Timely collection of data on delay in

% As defined
submission of "Service Protocols"
from defined time in previous year(s)
Column
and submission of action plan

SAX02902 SAX task performer for improvement as O Time Index
per plan
% improvement in time for

submission of "Completion Report"
over previous year(s) from defined
time as per plan
Timely collection of data on delay in
submission of Completion reports
from defined time in previous year(s)
and submission of action plan

SAX03002 SAX task performer for improvement as O Time Index
per plan
% achievement in no of Systems % As defined

SAX03100 SAX undertaken for Improvement as per C under Remarks
plan Column
Timely identification of systems for

improvement
Timely preparation of action plan for

system improvement
Timely implementation of action plan

SAX03103 SAX for system improvement and C Time Index
feedback
% reduction in number of financial % As defined

SAX03200 SAX audit paras over previous year(s) as O under Remarks
per plan Column
Preparation of report on issues
% As defined
involved/ brought out in financial
audit paras in previous year(s) and
Column
submit action plan in time
Implement action plan in time for % As defined
SAX03202 SAX reduction in number of financial audit O under Remarks
paras as per plan Column
% reduction in number of quality % As defined
SAX03300 SAX audit paras over previous year as O under Remarks
per plan Column
Preparation of report on issues
involved/ brought out in quality audit % As defined
SAX03301 SAX paras in previous year (s) and submit O under Remarks
action plan for eliminating Column
recurrence of quality para(s) in time
Implement action plan in time for % As defined
SAX03302 SAX reduction in number of quality audit O under Remarks
paras as per plan Column
Timely review of Quality Systems for % As defined
SAX03400 SAX SAS for determining revision O under Remarks
requirement Column
% As defined
Timely revision of identified Quality
Systems for SAS
Column
% As defined
Organising Training of SAS
personnel
Column
% As defined
Timely identification of training needs
of SAS personnel
Column
% As defined
Training imparted by task performer
to BHEL/SAS personnel
Column
No of technical articles contributed in % As defined
SAX03600 SAX In-house / National / International C under Remarks
journals Column
SAX03700 SAX Overhauling of sets as per schedule O Number

No of RLA studies conducted as per
SAX03800 SAX O Number
plan
Timely subcontracting for RLA

studies
SAX03802 SAX Timely conductance of RLA studies O Time Index
Reply to Govt. Audit queries/

% As defined
SAX03900 SAX O under Remarks Y
Taken Reports etc. furnished within
Column
% As defined
Reply/settlement of Internal Audit
SAX04000 SAX O under Remarks Y
paras within specified time (4 weeks)
Column
Timely inputs to unit/corporate
SAX04100 SAX finance for inter-unit re-conciliationof O Time Index Y
accounts
Timely inputs to unit/corporate
SAX04200 SAX finance for BUDGET/FLASH/MIRs O Time Index Y
etc.
No. of days
Finalisation of Functional scorecard
SAX04300 SAX O delayed from Y
by specified date
scheduled date
SAX04400 SAX O Score Y
Satisfaction Score
SAX04401 SAX projects identified in the Position C Time Index Y
Increase in no. of active Quality
SAX04500 SAX O Number
SAX04600 SAX C TQM Score Y
TQM at Deptt. level
No. of days
Preparation of action plan based on
SAX04601 SAX O delayed from Y
Position report
scheduled date
SAX04602 SAX projects identified in the Position C Time Index Y
No. of days
Development of Knowledge
SAX04700 SAX C delayed from Y
management Portal
scheduled date
SAX04800 SAX C Number
Completion of KM Projects as per
SAX04900 SAX C Time Index Y
schedule
IMPRESS as per schedule No. of days
SAX05000 SAX (Registration No. & other details of C delayed from
project to be specified in the boxes scheduled date
SAX05500 Implementation of Special C

SAX (Registration No. & other details of delayed from

SAX05600 SAX Unit/NC/Function/Department level C Scorecard Rating Y
Balance Score Card (5/4/3/2/1)
ALES FUNCTION KRA MASTER - 2006-07
Special Universal Suggested Weightage for Source of Data for
KRA (Y/N) KRA category Measurement
(Y/N) A B C
L M H Budget
Ratio of Current year's

order booking to
L M H
Previous year's actual
order booking
X L M
Index= (Total no of
action plans accepted /
Total no of action plans
submitted ) X (Total no
X M X of action plans
submitted in time /
submitted Best = 1
(L5)/ Worst = 0 (L1)
% = {(No of orders as
per plan - No of orders
X H X
received) / No of orders
as per plan)}
X M X
Index= (Total no of
action plans accepted /
submitted ) X (Total no
X M X of action plans
submitted in time /
submitted Best = 1
(L5)/ Worst = 0 (L1)
% = {(No of orders as
per plan - No of orders
X H X
received) / No of orders
as per plan)}
% =100 X (New price -

M X X
Old price) / Old price
Ratio of time taken to

X L X
defined time
%= (Sum total of
offered prices - Sum
total of received
M M M
prices) / Sum total of
offerred prices Note :
for assigned customers
Ratio of Orders
received to Offers
L X X
submitted in
competetive bidding
Ratio of number of
analysis accepted on
X L X
first submission to Total
numbers submitted
Ratio of Orders
received to Offers
X M X
submitted in
competetive bidding
Ratio of number of
customers retained to
L X X
number targetted

X X L defined time

X L X
defined time
I = (No of action plans
delayed in
implementation/ Total
no of action plans
X L X required to be
implemented) X ( Total
delay / Total time as per
norms)
% = (No of days taken
for submission of
techno commercially
correct offer from
enquiry receipt date -
Defined time) / Defined
X M X time Note** : Offers
resulting in customer
queries related to offer
shall be evaluated
equivalent to L1 in
criteria level

for preparation of
techno commercially
correct offer from
enquiry receipt date -
X L M
time Note** : Offers
shall be evaluated
equivalent to L1 in
criteria level

in review of techno
commercially correct
offer from receipt date -
X M X time Note** : Offers
shall be evaluated
equivalent to L1 in
criteria level
(TIPrsnt - TIPrvs) /
L X X TIPrvs TI="Transfer
In" in targetted area
Ratio of No of plans
X L X approved to number of
plans submitted
L X X
Sum total of (Target of
reduction assigned -
X M H Target of reduction
achieved) / Target of
reduction assigned
Index = (No achieved

on or before time / Total
targetted nos) X (Total
X M X
achieved time / Total
target time) Note :
Best=1/ Worst=0

for preparation of job
details and estimate
from receipt of
customer's scope of
X X L work - Defined time) /
Defined time Note ** :
Documents returned
with comments after
review will be
considered at L1 level
Sum total of (Target of

reduction assigned -
Target of reduction
achieved) / Target of
reduction assigned
Note** : Reviewed jobs
which later result in
X L X
issues raised by
subcontractor within the
ambit of overall scope /
terms and conditions
etc/ of the contract will
be considered at L1
level
X M M
Index= ( Total no of
tenders delayed in
finalization/ Total no of
X M X tenders to be finalised)
x ( Total no of days of
delay/ Total time
planned in days)
Ratio of vendor
performances improved
L X X
to Total no of vendors
targetted
I = (No of MOMs
delayed from targetted
time/ Total no of
X L X targetted vendors) X
(Total delay / Total time
as per norms) Best =
0
I = (No of reports
delayed from defined
time/ Total no of
X L X
reports) X (Total delay /
Total time as per
norms) Best = 0
% = No of vendors added
L X X toTotal no of existing
vendors
Index=(Time taken /
Defined time) +
(Registration to be
increased as per plan -
X M X
No of new registrations)
/ Registration to be
increased as per plan
Best : 1
Ratio of Reduction in
M X X completion time to
Scheduled time

X L L
defined time
I = ( No of action Plans
delayed/ Total no of
action plans to be
X M X
made) x ( Total delay /
Total time as per
Norms)
[Sum total of {(Target of
% reduction to be
achieved - Target of %
reduction achieved) /
X H H Target % reduction to
be achieved}] / Total no
of target product and or
systems assigned
Best= 0
% Reduction of
average response time /
L X X
Average response time
of previous year
X H X
100 * ( DPrvs -
DPrsnt) / DPrvs
L X X
D=post overhaul defect
Best = 100

X L L
defined time
X L X
100 * ( DPrvs -
DPrsnt) / DPrvs
X M X
D=post overhaul defect
Best = 100
(Nos successful in first

M X X attempt) / (Total
attempted numbers )
X L L

delayed/ Total no action
X M M plans) X (Total delay /
Total time as per
norms)
(Nos successful in first
X H H attempt) / (Total
attempted numbers )
Ratio of No of customer
complaints registered
H X X and resolved in present
year to that of previous
year(s)
I = (No of reports
delayed/ Total no
X L L reports) X (Total delay /
Total time as per
norms)
X M X plans) X (Total delay /
Total time as per
norms)
(Customer complain in
current year - Customer
complain in previous
X H H
year ) / Customer
complain of previous
year
% = (Previous year
resolution time -
M X X Present resolution time)
/ (Previous year
resolution time
I = (No of reports
delayed/ Total no
X L L reports) X (Total delay /
Total time as per
norms)
X M X plans) X (Total delay /
Total time as per
norms)
delayed in
implementation/ Total
X H H
no of plans) X (Total
norms)
Ratio of cash collection
H X X on monthly basis to
Monthly target
I = (No of bills delayed/
Total no of bills raised)
X L X
X (Total delay / Total
time as per norms)
I = (No of bill
verifications delayed/
X M M Total no of bills) X
as per norms)
Ratio of cash collected
on monthly basis to As
H H H
assigned on Monthly
basis
(Numbers closed) /
M X X
(Number planned)
Ratio of No of proposals
submitted and got
X M X
approved to Total no of
proposals submitted
%= (Average time last

year - average time in
L X X
current year ) / Average
time in last year

X L L
defined time
I = (No of bills delayed/

Total no of bills raised)
X L L
X (Total delay / Total
time as per norms)
Ratio of number of
reworks done in the
M X X
current year to that of
the previous year

X X L
defined time
I = (No of action plan

preparations delayed/
Total no action plans to
X M X
be made) X (Total delay
/ Total time as per
norms)
%= (Sum total of
Assigned nos - Sum
X M M total of achieved nos) /
Sum total of Assigned
nos Best = 0; Worst 1
I = (No of IMTE and
T&P delayed/ Total nos
X M X issued) X (Total delay /
Total time as per
norms)

X L L
defined time
I = (No of IMTE and

T&P delayed/ Total nos
X L L issued) X (Total delay /
Total time as per
norms)
Ratio of no of T&P
L X X disposed to Total
identified for disposal

X L X
defined time

X L X
defined time
Ratio of no of T&P
X M X disposed to Total
identified for disposal
No upgraded by no
M X X
planned

X M X
defined time
I = (No of proposals
X M X proposals) X (Total
norms)
(Nos procured) / (Nos

M X X
planned)
I = (No of T&P/IMTE
proposals submitted/
Total no of proposals as
X M X
per plan) X (Total
norms)
No of proposal submitted
M X X
to Nos identified
No of proposal submitted
X M X
to No of proposal planned
I = (No of releases
X L X instructions released) X
as per norms)
I = (No of tech
instruction or procedure
preparation delayed /
X L L
Total no identified) X
as per norms)
I = (No of documents
X L X documents) X (Total
norms)

X X L
defined time
Ratio of no of drawings
X M X or documents digitised
to total no as per plan

X X M
defined time
I = (No of Service
Protocols delayed/
Total no of Service
X L L
Protocols) X (Total
norms)

X X L
defined time
I = (No of
implementations
X L L
implementations) X
as per norms)
I = (No of Completion
reports delayed/ Total
no of Completion
X L X
Total time as per
norms)
I = (No of Completion
reports delayed/ Total
no of Completion
X X L
Total time as per
norms)
I = (No of
implementations
X L L
implementations) X
as per norms)
(Number achieved) /
M X X
(Number planned)
I = (No of systems
identified for
improvement/ Total no
X M X
as per plan) X (Total
norms)

preparations delayed/
X M X
to be prepared) X (Total
norms)

implementation
delayed/ Total no
X X H
assigned) X (Total
norms)
(ParaPrevs -
M X X ParaCurrent) /
ParaPrevs

X M X
defined time
(ParaPrevs -
X M X ParaCurrent) /
ParaPrevs
(ParaPrevs -
M X X ParaCurrent) /
ParaPrevs
X M X
defined time
(ParaPrevs -
X M X ParaCurrent) /
ParaPrevs

X L X
defined time

X X L
defined time
(Number organised) /
L X X
(Number planned)
Ratio of defined time to

X L X time taken for
identification
(Number imparted) /
X L X
(Number planned)
Number Contributed /
H M M
Number targetted
Nos as per Unit / Deptt

H X X
Balanced Score Card
Nos as per Unit / Deptt
H X X
Balanced Score Card
I = (No of
subcontracting delayed/
Total no of
X M X
subcontracts) X (Total
norms)
I = (No of RLA studies
X M X RLA studies) X (Total
norms)
Y M L L
Audit deptt.
Y M L L
Audit deptt.
Y M L L
individual/ deptt.
Y M L L Unit/Corp. Finance
deptt.
Y Y H M L
Unit Head/Unit P&D
Y M X X Unit QA/QC
Y Y L M H
Y M M M
Y H H H Project report

N N H H X end by Corporate / Unit
Management
KRA Remarks
This KRA will be taken by Head
of Unit /Function / Department ,
if covered under MAP, and can
be assigned a weightage upto
100%
MAINTENANCE FUNC
KRA ID Function KRA Description
MWX00100 MWX Implementation of the identified improvement projects as per plan.

Identification of improvement projects/ Formulation of scheme and Monitoring
MWX00101 MWX the progress for timely completion
MWX00102 MWX Execution of projects as per schedule
% of modernisation/ up-gradation/ reconditioning/ retrofitting jobs of identified

m/c tools/ equipment/ plant facilities done within specified time, with reverse
MWX00200 MWX engg., manufacture of parts, schedule optimisation using prima vera.
Identification of M/c & equipments through RCA / Past performance /
Behaviour for modernisation / up-gradation / reconditioning / retrofitting
projects & documentation there.Formulation of scheme/ getting approval for
implementation of modernisation/ upgradation/ reconditioning/ retrofitting
MWX00201 MWX projects by scheduled date and monitoring for timely completion.
Processing for external support / enquiry/ evaluation of offers and award of
MWX00202 MWX work contract / placement of PO by scheduled date
Implementation of the identified energy conservation projects including

MWX00300 MWX technological up-gradation and documentation as per plan.
Identification of energy conservation projects and resource management by

MWX00301 MWX scheduled date.
Formulation of scheme and getting approval. Monitoring the progress of
MWX00302 MWX projects for timely completion
MWX00303 MWX Execution of projects.
Implementation of 5-S technique activities in identified areas by specified

MWX00400 MWX date.
Identification of areas/ development of plan/ monitoring progress for timely

MWX00401 MWX completion for implementation of 5-S technique by specified date
MWX00402 MWX Execution of plan as per schedule.

MWX00500 MWX Savings from Indegenisation/import substitution of spare parts.
Survey/ identification of possible sources & feasibility study and

MWX00501 MWX documentation of identified parts by specific date
MWX00502 MWX Initiation of procurement actions by specified date.

MWX00600 MWX Development & Implementation of special IT initiatives as per plan.
Identification of key areas where applications are to be developed and

MWX00601 MWX monitor their implementation as per schedule.
Formulate strategy and coordinate with designated agencies for design and
MWX00602 MWX development of the applications identified by specified date.
MWX00603 MWX Develop application and ensure implementation by specified date.
MWX00700 MWX Identification/ development and implementation of facility projects.
Identification of facility improvement projects/ Formulation of scheme and

MWX00701 MWX monitoring progress as per schedule.
Formulation of scheme and getting approval. Monitoring the progress of

MWX00702 MWX projects for timely completion as per schedule.
MWX00703 MWX Execution of projects as per schedule.
MWX00800 MWX Conceptulisation & implementing the concept of OEE by specific date
Develop a plan and scheme for the implementation of the OEE on the
MWX00801 MWX identified machines / Plants & Equipment by specified date
Savings from In-house development & utilisation of rectification techniques for
specialised jobs -( PCBs / modules / drives / servo motors / telephone
MWX00900 MWX exchange / instrumentation etc.)
Analysis of bottlenecks/ identification and formulation of plans of required

MWX00901 MWX techniques and monitoring for timely completion
Identification of the required techniques/ Regular Review and assistance in

MWX00902 MWX execution of the projects as per plan.
MWX00903 MWX Implementation of the projects as per plan.
Condition Monitoring for identified machine tools/ Service Plants & submission
MWX01000 MWX of report by scheduled date.
Identification of the deviations and ascertain the required parameters to be

MWX01001 MWX maintained and arrange for the execution by scheduled date.
MWX01002 MWX Take corrective actions by specific date

% of reconditioning / modification / Overhaul / major repair of Construction
Equipment / mobile cranes/ Vehicles/ Serv. & AC plant / machine / system etc
MWX01100 MWX as per plan. (Reverse engg/ development of spares drawings/ etc)
Analysis/ identification/ Regular review and coordination for implementation of

MWX01101 MWX reconditioning / retrofitting works and documentation by specific date.
Regular monitoring and coordination to ensure implementation of
MWX01102 MWX reconditioning / retrofitting projects by specified dates.
Increase in Mean Time Between Failure (MTBF) of identified Critical &
MWX01200 MWX Important Plant and Machinery.
Root cause analysis of breakdowns of identified machines/ corrective &
preventive measures/ resource management and documentation by specified
MWX01201 MWX date
Initiate timely corrective & preventive measures & resource management for
MWX01202 MWX execution as per plan.
MWX01300 MWX Savings accrued through various improvement projects.
MWX01301 MWX Regular review for achieved savings and corrective action as per plan.
Monitoring/ arranging for vetting and preparation of statement by specified

MWX01302 MWX date for savings achieved.
% Reduction in consumption of raw materials/ for power & fuel/ and other
MWX01400 MWX consumables per unit of Output (GTO-ED) / Shop turnover
Review the performance of equipments and consumption of raw materials/

MWX01401 MWX power/ fuel/ and consumables by specified date.
Generation of awareness for optimal use of plant/ equipment and raw

MWX01402 MWX material for energy conservation.
Regular maint. to avoid leakages and ensuring operation of the plant

MWX01403 MWX efficiently / near rated capacity.
MWX01500 MWX Savings accrued through various energy Conservation projects.
MWX01501 MWX Regular review for achieved savings and corrective action as per plan.
Monitoring/ arranging for vetting and preparation of statement of savings

MWX01502 MWX achieved by specific date.
MWX01600 MWX Implementation of training plan.
MWX01601 MWX Coordinate for the deputation of concerns for identified training needs.
% of preventive maintenance jobs completed effectively on time ( Machines /
MWX01700 MWX equipment ).
MWX01701 MWX Periodic review of PM schedules and priortise the work on criticality.
MWX01702 MWX Arranging the timely PM completion as per the schedules.
% of preventive maintenance jobs completed on time ( services plant / AC
MWX01800 MWX plant & equipment ).
% of preventive maintenance jobs completed on time (Services / Crane & rail
MWX01900 MWX track).

Reduction in number of NCRs issued due to non compliance of statutory and
MWX02000 MWX other related rules and regulations.
MWX02001 MWX Monitoring review and arranging the suitable compliance to resolve the NCR.
MWX02002 MWX Taking corrective and preventive action for resolution/
MWX02100 MWX % achievement of capitalization targets for plant and equipment.
MWX02101 MWX Review of the targeted completions
Take the action for the timely capatilization of the projects. Generation of the
MWX02102 MWX periodic reports.
Time reduction in awarding the work/ after approval from the competent
MWX02200 MWX authority as per plan.
Periodic monitoring for pending proposal. Coordinate with the associated
MWX02201 MWX sections/ Deptt. for resolution of the bottlenecks.
Initiate action for the timely award of the work. Report generation of the
MWX02202 MWX pending status by specified date.
% of Maintenance jobs completed as per schedule (like Communication/

MWX02300 MWX Annex / Over Head Elect .Maint / CMWS / FE PROJECTS etc.)
Periodic review of pendancy of complaints. Management and coordination

MWX02301 MWX with associated agencies.
Daily review of complaints & resource management & meeting the
requirements at the earliest and documentation. Resolution of complaints
MWX02302 MWX within specified time
% of Maintenance jobs completed as per schedule (Vent system / AC/

MWX02400 MWX WC/DC etc.)
Periodic review of pendancy of complaints. Management and coordination

MWX02401 MWX with associated agencies .
Daily review of complaints & resource management & meeting the
MWX02402 MWX requirements at the earliest and documentation..
MWX02403 MWX Resolution of complaints within specified time.

MWX02500 MWX % of work contract completed as per schedule
monitoring for pending Work . Coordinate with the associated sections/ Deptt.
MWX02502 MWX for resolution of the bottlenecks.
Initiate action for the timely completion of the work. Report generation of the
MWX02503 MWX pending status
MWX02600 MWX % of major maint. jobs ( major overhaul) completed as per target.
Identification of m/c & equipments for major overhauls. Formulation of
MWX02601 MWX scheme/ getting approval for major overhauls by specific date.
Floating of the enquiry/ evaluation of offers and award of work contract / PO
MWX02602 MWX by scheduled date.
MWX02603 MWX Implementation of projects as per plan.
MWX02700 MWX % utilization of allocated budget.
Periodic review of utilisation of the Allocation/ commitments made.
MWX02701 MWX Coordination with the Fin and other Deptt.
Regular review for pending Work . Coordinate with the associated
agencies/Deptt. for resolution of the bottlenecks for utilisation of the budget.
Report generation of the staus of the utilisation of the budget by specified
MWX02702 MWX date.
Reduction in accidents during erection / commissioning activities / prod. Shop
MWX02800 MWX and other maintenance works by strict adherence to safety provisions.
MWX02801 MWX Review the vulnerable / accident prone areas.
Ensurance of the usage of PPE/ work permit system / generation of the
MWX02802 MWX safety awareness
Analysis of the past accidents and take precautionary measures to avoid

MWX02803 MWX repetition. Put up analysis by specific date
% of repair/ modification/ erection/ maintenance of pipe lines & ventilation

MWX02900 MWX system as per schedule.
Analysis & regular review of maintenance of pipe lines & ventilation system by
MWX02901 MWX specific date
Daily monitoring maintenance of pipe lines & ventilation system & resource
management for early resolution of breakdowns. coordination with associated
MWX02902 MWX agencies and documentation.
% Resolution of complaints as per schedule (Electrical -BM / telecom/ Civil/

MWX03000 MWX gases/AC/WC/DC etc)
MWX03001 MWX Analysis & regular review of complaints
MWX03002 MWX Resolution of complaints within specified time.
MWX03100 MWX Compliance to statutory rules / acts and regulations in all relevant areas..
MWX03101 MWX Review the status of compliance wrt to rules.
Take corrective action for compliance & status report of compliance
MWX03102 MWX submitted to the higher ups by specified date.
Resolution of NCR's issued with respect to ISO 9001/ ISO 14001 & OHSAS
MWX03200 MWX 18001 within specific time.
MWX03201 MWX Taking corrective and preventive action for resolution as per plan
Initiate action for the timely clearance of the bills as per plan. Status
MWX03300 MWX generation for perusal.
MWX03400 MWX % clearance of SRVs/ ACCEPTANCE within specified time.

Periodic review for pending SRVs . Coordinate with the associated sections/
MWX03401 MWX Deptt. for clearing the SRVs.
Report generation of the pending status. Initiate action for the timely
MWX03402 MWX clearance of SRVs
% reduction in downtime of critical AC plant / Cranes / construction equipment
/ mat. handling equipment / Loco engines etc as compared to total productive
MWX03500 MWX time.
Regular review of breakdown and coordination with associated agencies as
MWX03501 MWX per schedule.
Quick resolution of breakdowns and preparation status report as per
MWX03502 MWX schedule.
MWX03600 MWX % completion of reclamation of oils as per plan.
MWX03601 MWX Review the quantity of the oil reclaimed as per plan.
MWX03602 MWX Collection of the oil and sending to the reclamation center.
Suggestions generated / received & implemented (create conducive
MWX03700 MWX environment)
% improvement of relevant quality measurement parameters (QTM) from
MWX03800 MWX target
Review and monitoring the QTM index for defined parameters and suggest
MWX03801 MWX course correction by due date.
MWX03802 MWX Activity completion as per plan. Online data generation.
MWX03900 MWX No of machines covered under OEE as per plan
MWX03901 MWX Identify the machines for OEE. Review of the performance by specified date.
Prepare the implementation plan for the identified machines and its
MWX03902 MWX implementation.
MWX04000 MWX % of bills cleared within specified time.
MWX04001 MWX Periodic review of pending bills. Coordination with other Deptt.as per schedule
MWX04002 MWX Resolution of the bottlenecks after consultations with concerned departments.
Reply to Govt. Audit queries/ Inspection report paras/ Action Taken Reports
MWX04100 MWX etc. furnished within specified time (2 weeks)
MWX04200 MWX Reply/settlement of Internal Audit paras within specified time (4 weeks)
MWX04300 MWX Timely inputs to unit/corporate finance for inter-unit re-conciliation of accounts
MWX04400 MWX Timely inputs to unit/corporate finance for BUDGET/FLASH/MIRs etc.
MWX04500 MWX Finalisation of Functional scorecard by specified date

MWX04600 MWX Improvement in Employee Satisfaction Score
Implementation of Improvement projects identified in the Position Report as
MWX04601 MWX per schedule
MWX04700 MWX Increase in no. of active Quality Circles in the deptt.
MWX04800 MWX Achieving Business excellence thru' TQM at Deptt. level
MWX04801 MWX Preparation of action plan based on Position report

Implementation of Improvement projects identified in the Position Report as
MWX04802 MWX per schedule
MWX04900 MWX Development of Knowledge management Portal
MWX05000 MWX Contributing case studies etc. for Knowledge Management Portal
MWX05100 MWX Completion of KM Projects as per schedule
Implementation of Special Improvement Projects taken under IMPRESS as
per schedule (Registration No. and other details of project to be specified in
MWX05200 MWX the boxes provided against the KRA
Measurement and monitoring of environmental parameters (stack emissions/

MWX05900 MWX sound levels/ radiation/ etc) and corrective/ preventive actions for sustenance
Preparation of specifications/ evaluation of offers for all capital items by

MWX06000 MWX specified date
MWX06100 MWX % increase in turnover from products/services offered to external agencies
RLA study of Plant and Machinery (Boilers/ turbines/ generators/ etc) and
MWX06200 MWX corrective actions as per plan
Conducting periodic audits of identified OEE machines/ review of practices
MWX06300 MWX and propose areas of improvement/corrective actions
Development of Area-wise Action Plan (AAP)/ Departmental action plan
MWX06400 MWX (DAP)/ balance score card within stipulated time
MWX06500 MWX Develop vendors for outsourcing (selective tie-up) as per plan
MWX06600 MWX Development/implementation of reward scheme for OEE as per plan
MWX06700 MWX Implementation of the identified technology development projects as per plan.
Reduction in Mean Time To Repair (MTTR) of identified Critical & Important
MWX06800 MWX Plant and Machinery.
Root cause analysis of breakdowns of identified machines and

MWX06801 MWX documentation by specified date.
Execution of corrective and preventive measures and documentation by

MWX06802 MWX specified date.
MWX06900 MWX Reduction in % breakdown time of other important machines.
Analysis & regular review of breakdown of m/cs and documentation by

MWX06902 MWX Resolution of breakdowns in the specified time.

% reduction in breakdown of CNC / Critical and important machine as per
MWX07000 MWX plan.

MWX07002 MWX Quick resolution of breakdowns as per schedule.
% reduction in downtime of Panel AC / oil chillers of CNC machines as
MWX07100 MWX compared to total productive time.
Regular review of breakdown of ACs /plants / chillers & documentation of

MWX07101 MWX analysis by specified date.
Quick resolution of breakdowns and preparation status report as per

Generation of part programs for new components and validation of the

MWX07200 MWX program (Tool path simulation) by specified date
% Availability of DNC networking and associated equipment for networking of
MWX07300 MWX machine tools
Reduction in % breakdown time for electronic / CNC breakdown on CNC
MWX07400 MWX machines as a % of total productive time.

MWX07402 MWX reduction in time for resolution of breakdowns.
MWX07500 MWX Adoption of Eco-friendly Air conditioning & refrigeration system.
Analysis/ identification/ Regular review the Eco-friendly Air conditioning &

MWX07501 MWX refrigeration system and put up report by specified time.
MWX07502 MWX Implementation of projects.
Generation of power from DG Set / Thermal Power Station as per requirement
MWX07600 MWX to restrict Max. Demand / penalty charge.
Regular review for power generation/ equipment health and raw material as
MWX07601 MWX per plan.
Upkeep & operation of equipments/ adhering to PM schedules/ timely
procurement actions for raw material & record generation. Adherence to
MWX07602 MWX statuary rules and regulations.
Availability of utility services at optimal level (Power generation/ Distribution

MWX07700 MWX and other electrical services etc. )
Regular review of availability of service / plants & coordination with
MWX07701 MWX associated agencies for ensuring the availability of raw material / input.
Quick resolution of breakdowns / repair. Optimum / efficient utilisation of
services & plants. Timely readiness of standby equipments to meet
MWX07702 MWX emergency requirement.
% Reduction in downtime of electrical power supply to production blocks and
MWX07800 MWX other installations.
Analysis & regular review of electrical Power supply to production blocks and
MWX07801 MWX other installations put up report as per schedule.
MWX07802 MWX Quick resolution of breakdowns..

Reduction in restoration time of TPS / DG set as per plan after planned
MWX07900 MWX shutdown.
Arranging the resources and ensuring scheduled completion within specified
MWX07901 MWX time.
Conducting timely Energy Audits as per statutory requirement and taking
MWX08000 MWX adequate measures to realise planned objectives
Development of new drawings for damaged parts by reverse engineering as

MWX08100 MWX per mutually agreed plan
Erection and commissioning of new machines / plant / facilities as per plan.

MWX08200 MWX Documentation of test records/ corrective action for problems faced
Arranging drawing / foundation detail and other infrastructural facilities

MWX08201 MWX required. Get the layout approval as per schedule
Arranging site for machine / plant installation. resource management and
coordination with concerned agencies for timely completion of activities for
MWX08202 MWX timely completion of activities.
% of machines / plant / facilities (old /re-location / up-rooting etc) erected and
MWX08300 MWX commissioned as per plan

MWX08301 MWX required. Get the layout approval by specified date.
Arranging site for machine / plant Installation. resource management and
coordination with concerned agencies for completion of activities by specified
MWX08302 MWX date
MWX08400 MWX Issuance of available drawings within 24 hours
% adharance to quality of gases with respect to purity and pressure as per

MWX08500 MWX standard norms.
Arrange samples for testing to ascertain the quality of gases. prepare the
status report. Initiate corrective and preventive action to avoid non-conformity
MWX08501 MWX ascertain the quality of gases.
MWX08600 MWX Availability of utility services at max. level of requirement( All Gases / air etc. )
Regular review of availability of service / plants & coordination with
MWX08601 MWX associated agencies for ensuring the availability of raw material / input.
Quick resolution of breakdowns / repair. Optimum / efficient utilisation of
services & plants. Timely readiness of standby equipments to meet
MWX08602 MWX emergency requirement.
MWX08700 MWX Ensuring safe operation of boilers/service plants as per statutory requirements
MWX08800 MWX Achieving 100% calibration of temp. & pressure instruments as per schedule.
Timely calibration of master lab Equipment/ instruments & other associated

MWX08900 MWX accessories.
MWX09000 MWX % availability of all exchanges.
Regular review of breakdown of and Coordination with associated agencies
MWX09001 MWX and documentation as per schedule.
MWX09002 MWX Resolution of breakdowns within specified time and preparation status report
MWX09100 MWX % availability of PA systems/FAX machines
Leveling/alignment /machining/ scrapping of CI bed plates in-situ condition as
MWX09200 MWX per plan
Timely issuance & monitoring of monthly/ quarterly PM schedules by given

MWX09300 MWX date.
Arranging the timely issuance of PM the schedules and modify check list/ if
MWX09301 MWX required.
Development of system for approved contractors list category-wise & value-
MWX09400 MWX wise by specified date
Development of transparent system covering capability/ statuary and

MWX09401 MWX performance of the contractors by specified date
Development of the system for continuous evaluation of contractor's

MWX09500 MWX performance.
Development of transparent system for performance evaluation of the

MWX09501 MWX contractors.
MWX09600 MWX System development for identification of training need within specified time.
Development/Updation of category-wise & value-wise approved contractors

MWX09700 MWX list for increasing the contractor base.
Arranging the performance feedback. Analysis and initiate corrective action.

MWX09701 MWX Addition / deletion of the contractor based on analysis.
Optimal maintenance spares inventory as a %age of Gross Block as per
MWX09800 MWX target.
Generate section-wise inventory list and analyse it w.r.t. Budget in given time
MWX09801 MWX identify and analyse the slow moving & non moving items by specified date.
Reduction in number of stock-outs for Fast Moving Stock items through auto
MWX09900 MWX indenting system.
MWX09901 MWX Analyze report and take appropriate action for reduction of stock outs.
Identify the stockouts and prepare the analysis of the consumption pattern.
MWX09902 MWX Modify the ordering pattern.
% Reduction in cycle time from Material Purchase Requisition/ Purchase
MWX10000 MWX Indent to PO stage.
Periodic monitoring for conversion of PI to PO and generate report by specific

MWX10001 MWX date
MWX10002 MWX Conversion of the material requisition to PI.
Design of civil foundations for special machines and other structures as per
MWX10100 MWX plan
MWX10200 MWX Upgradation of public utility services with quality standard
MWX10201 MWX Identification/ allocation of the resource management by scheduled date

MWX10202 MWX Execution of projects as per plan.
Structural stability analysis & upgradation of structures in the plant and
MWX10300 MWX building as per schedule.
Identification of competent person / agency and award of work by specified
MWX10301 MWX date.
Execution & obtain the report for taking corrective action/ if any. and
MWX10302 MWX documentation by specified date
% of foundation laying jobs through in-house efforts / with external support for
MWX10400 MWX machines completed as per the plan

MWX10401 MWX required. Get the layout approval as per schedule.
Arranging site for machine / plant installation. Resource management and
coordination with concerned agencies for timely completion of activities as
MWX10402 MWX scheduled.
% completion of assigned civil work through in-house efforts / with external

MWX10500 MWX support as per plan ensuring adherence to quality checks .

MWX10501 MWX required. Get the layout approval as per schedule.
Arranging site for machine / plant installation. resource management and

MWX10502 MWX coordination with concerned agencies for timely completion of activities.
MWX10600 MWX Savings by producing manure as per plan.
MWX10700 MWX Identification & implementation of rain water harvesting projects as per plan.
Development & implementation of system to prevent roof leakage / building

MWX10800 MWX seepage as per schedule.
Clean and Green environment by upgrading horticulture activities / tree

MWX10900 MWX plantation (aesthetic improvement).
MWX11000 MWX Developing system for reduction in no. of reportable accidents w.r.t prev. year.
MWX11001 MWX Root cause analysis of accidents reports to be put up within specified time.
MWX11002 MWX Implementation of corrective and preventive measures as per schedule.

MWX11100 MWX % Reduction in down time of vehicles.
MWX11101 MWX Analysis & review of breakdown of vehicles documentation as per schedule.
MWX11102 MWX Quick resolution of breakdowns.
Assess effectiveness in increase in Mileage (km/litre) on vehicles after
MWX11200 MWX overhauled / reconditioned (Av. of Test drives)
Analysis of fuel consumption pattern and initiate corrective and preventive

MWX11201 MWX measures as per plan.
MWX11202 MWX Initiate corrective & preventive measures/ if required by specific date
MWX11300 MWX % of average availability of vehicles in running condition on monthly basis
Repair & overhauling of jobs as per agreed plan for motors/ generators / servo
MWX11400 MWX motors / welding set / transformers/ coils etc. as per agreed plan
Rewinding jobs done as per norm / agreed plan for motors/ generators / servo
motors / transformers/ coils etc. (by reverse engg and documentation of the
MWX11500 MWX same)
Inspection/testing of lifting tackles (wire rope slings/ etc) and lifting machines
MWX11600 MWX (cranes/ lifts/ etc) as per statutory requirements
Development of IT initiatives to track machine performance (breakdown

MWX11700 MWX records & repair undertaken etc) and creation of history card.
MWX11701 MWX Formulation of the scheme & monitor their implementation in stipulated time
MWX11702 MWX Develop application and implement.
% achievement of accuracy on the reconditioned machines on all

parameters as per test charts/ agreed norms through system / quality
MWX11800 MWX improvement initiatives.
Formulation of the accuracy test requirement and initiate corrective action and
MWX11801 MWX documentation.
MWX11802 MWX Execution of measurements and report generation as per schedule.
Identification & implementation of Water / oil conservation projects as per

MWX11901 MWX Identification of improvement projects and resource management.
MWX11902 MWX Execution of projects as per schedule.

Geometrical/Position accuracy measurement for identified machine tools
MWX12000 MWX through in-house efforts / external support.
Identification of the deviations and ascertain the required parameters to be

MWX12001 MWX maintained and arrange for the execution.
MWX12002 MWX Measurement of Geometrical accuracies.
% Breakdown time after reconditioning / retrofitting within specified time (6
MWX12100 MWX Months after stabilisation period of 3 months)
No. of non-conformity in the quality of potable / DM water to standards /
MWX12200 MWX norms.
Arrange samples for testing to ascertain the quality of water. prepare the
status report. Initiate Corrective and preventive action to avoid non-
MWX12201 MWX conformity.
MWX12300 MWX Tonnage of scrap collection / utilized for reuse.
MWX12301 MWX Identify the unclaimed scraps and despatch for further use.
MWX12400 MWX Repair of Machine Tool Accessories / portable tools within specified time.
Improvement in surroundings / aesthetic look of the areas as per plan

MWX12500 MWX (changing look/improving appearance indoor/outdoor).
MWX12600 MWX Adherence and compliance to safety norms of gas cylinders/pressure vessels
MWX12700 MWX Manufacture of lifting tackles (wire rope slings) as per requirement
Accomplishment of targets of Unit/NC/Function/Department level Balance

MWX12800 MWX Score Card
Timely inputs to unit/corporate finance for inter-unit re-conciliationof accounts
MWX12900 MWX
MWX13000 MWX Contributing case studies etc.for Knowledge Management Portal
NTENANCE FUNCTION KRA MASTER - 2006-07
KRA Unit of Critical Special Universal Suggested Weightage for
Type Measurement KRA KRA KRA (Y/N) category
(Y/N) (Y/N) A B C
C % Completion Y N N H H H
C % Completion N N N H H H
C % Completion N N N H H H
O % Completion Y N N H H H
Time Index
O N N N H H H
Time Index
O N N N H M X
C % Completion N N N X X H
No. of days
delayed from
O scheduled date N Y N H H H
Time Index
C N N N H H H
O Time Index N N N H H H
No. of days
delayed from
O scheduled date Y Y N H H H
No. of days
delayed from
O scheduled date N Y N M M H
No. of days
O delayed from N Y N M M H
O Rs.lakhs date
scheduled Y N N X X H
No. of days
delayed from
O scheduled date N Y N L M X
No. of days
delayed from
O scheduled date N Y N X M M
C % Completion Y N N X X H
No. of days
delayed from
C scheduled date N Y N M M H
No. of days
delayed from
C scheduled date N Y N M X X
No. of days
delayed from
C scheduled date N Y N X M M
C % completion Y N N X X H
No. of days
delayed from
C scheduled date N Y N M H H
No. of days
delayed from
O Time Index N N N X H X
No. of days
delayed from
C scheduled date Y Y N X X H
No. of days
delayed from
C scheduled date N Y N M M X
Savings/ Rs.
O Lakhs Y N N M M X
No. of days
delayed from
O scheduled date N Y N M H H
No. of days
delayed from
C scheduled date N Y N M H X
C Time Index N N N X H X
No. of days
delayed from
C scheduled date Y Y N X X H
No. of days
delayed from
C scheduled date N Y N M M M
No. of days
delayed from
C scheduled date N Y N X M X
O % Completion Y N N X X M
No. of days
delayed from
Time Index
O N N N M X X
Increase of MTBF
O in 'Hrs. Y N N X H X
No. of days
delayed from
No. of days
delayed from
O scheduled date N Y N H H X
O Rs.lakhs Y N N X H X
No. of days
delayed from
O scheduled date N Y N M M M
No. of days
delayed from
O scheduled date N Y N M X X
O % reduction Y N N X M X
No. of days
delayed from
No. of days
delayed from
% operational
efficiency
O achieved N N N X H X
O Kwh Y N N X X H
O Time Index N N N M M M
No. of days
delayed from
O % N N N X M X
O % N N N L L M
O % completion Y N N X X M
O Time Index N N N M M H
O Time Index N N N M X X
O % completion Y N N X X H
No. of days
delayed from
No. of days
delayed from
Time Index
O N N N M X X
O No. of NCR's Y N N X X H
No. of days
delayed from
O Time Index N N N X M X
O % achievement Y N N X X M
O Time Index N N N M H H
Time Index
O N N N M X X
% reduction in
days over last
O year N N N X X H
Time Index
O N N N M M M
No. of days
delayed from
O scheduled date N Y N X M X
Time Index
O Y N N X X M
No. of days
delayed from
% complaints
resolved in
O specified time N N N M X X
Time Index
O Y N N X X H
No. of days
delayed from
Time Index
O N N N M X X
% complaints
resolved in
O specified time N N N X H X
O % completion N N N X X H
Time Index
O N N N L X X
%
O N N N X M X
Time Index
O N N N M H H
Time Index
O N N N M M X
O Time Index N N N X H H
O % Y N N X X H
Time Index
O N N N M M H
Time Index
O N N N M X X
% reduction over
O last year Y N N X X H
No. of deviations
O reported N N N M X X
No. of days
delayed from
Time Index
O Y N N X X H
No. of days
delayed from
Reduction in
average time to
resolve
O breakdowns N N N M X X
O % completion Y N N X M X
% complaints
resolved in
O % compliance Y N N X X H
No. of days
delayed from
Time Index
O Y N N X X H
%
O N N N X X H
%
O Y N N X X H
Time Index
O N N N M M H
Time Index
O N N N X M X
O % reduction Y N N X X H
Time Index
O N N N M M H
Time Index
O N N N M X X
O % reclaimed N N N X X H
O % reclaimed N N N M M X
O % of
No. N N N M X X
suggestion /
O employee Y N N X M X
C % improvement Y N N M M M
No. of days
delayed from
O Number Y N N X X H
No. of days
delayed from
O scheduled date N Y N X H H
Time Index
O N N N X H X
O % Y N N M M H
Time Index
O N N N M M H
O % bills not cleared N N N M X X

%
O Y N Y X M X
%
O Y N Y M L L
Time Index
O Y N Y M L L
Time Index
O Y N Y M L L
No. of days
delayed from
O scheduled date Y Y Y M L L
O Score Y N Y H M L
Time Index
O Y N Y M X X
O No of new Circles N N Y X M M
C TQM Score Y N Y M X X
No. of days
delayed from
O scheduled date Y Y Y H X X
Time Index
C Y N Y X M X
O Time Index Y N Y X X M
C Number N N Y L M H
C Time Index Y N Y M M M
No. of days
delayed from
C scheduled date N Y Y X M H
No. of days
delayed from
C scheduled date N Y Y H H H
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
O % compliance Y N N H H H
No. of days
delayed from
O % N N N H M M
No. of days
delayed from
O scheduled date Y Y N M M M
Time Index
O N N N H H H
No. of days
delayed from
No. of new
vendors
C developed N N N H H H
No. of days
delayed from
C scheduled date N Y N H H H
Time Index
C N N N H M M
Reduction of
O MTTR in 'Hrs. Y N N H H H
No. of days
delayed from
No. of days
delayed from
O scheduled date N Y N H X X
No. of days
delayed from
% resolved in
No. of days
delayed from
O Time Index N N N H X X
No. of days
delayed from
% reduction in
time over last
O year N N N M X X
No. of days
delayed from
C scheduled date N Y N X X H
%
O N N N M H H
O % reduction Y N N M M H
No. of days
delayed from
% reduction over
O last year N N N M X X
No. of days
delayed from
O Kwh Y N N X X M
Time Index
O N N N M M H
O % downtime N N N M X X
%
O Y N N X X H
Time Index
O N N N M H H
%
O N N N M X X
O % availability Y N N X X H
Time Index
O N N N M H H
% reduction in
time over last
O year N N N M X X
O Reduction in Days Y N N X X H
Time Index
O N N N M H H
Time Index
O Y N N X X H
C % completion Y N N H H H
C % Completion Y N N X M H
No. of days
delayed from
% of job
Completed as per
O schedule N N N X H X
Time Index
O Y N N X X H
No. of days
delayed from
No. of days
delayed from
%
O Y N N X X H
O % achievement Y N N X M M
%
O N N N X M H
%
O Y N N X X H
Time Index
O N N N M H H
%
O N N N M X X
No. of deviations
O reported Y N N X X H
O % completion Y N N L M H
No. of days
delayed from
C scheduled date Y Y N X M H
O % Y N N X M M
Time Index
O N N N M H H
%
O N N N M X X
O % N N N X X H
%
C N N N L M M
Time Index
O Y N N H H H
Time Index
O N N N L M H
No. of days
delayed from
C scheduled date N Y N X X H
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
% Inventory/
O gross block Y N N M H H
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
O scheduled date N Y N X H X
No. of days
delayed from
O % N N N X H X
No. of days
delayed from
O scheduled date Y Y N X X H
O % N N N H H H
No. of days
delayed from
Time Index
O Y N N X X M
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
No. of days
delayed from
O Savings/ Rs. N N N X X H
%
O N N N L L M
O % completion Y N N M M H
O % completion N N N M M H
No. of days
delayed from
C scheduled date Y Y N X M M
No. of days
delayed from
No. of days
delayed from
% reduction in
average
O breakdown time N N N M X X
O % Improvement Y N N X X H
No. of days
delayed from
O scheduled date N Y N X M H
No. of days
delayed from
O % availability Y N N X X M
O % completion Y N N M M H
O % completion Y N N M H H
O % completion Y N N M H H
No. of days
delayed from
C scheduled date Y Y N H H H
No. of days
delayed from
C scheduled date N Y N M M H
No. of days
delayed from
C scheduled date N Y N M X X
O % achievement Y N N X X H
No. of days
delayed from
C scheduled date N Y N X M H
No. of days
delayed from
No. of days
delayed from
O scheduled date N Y N X X H
No. of days
delayed from
O scheduled date N Y N L M H
No. of days
delayed from
O scheduled date N Y N L X X
Number
O Y N N X X H
No. of days
delayed from
O Number N N N X H X
%
O Y N N X X H
Number
O Y N N M H H
Number
O N N N X M M
O Tones N N N X X M
O Tones N N N X M M
No. of days
delayed from
scheduled date
O Y Y N X M M
O No. of areas Y N N X M H
%
O Y N N M M H
O % N N N M H H
Balanced
Scorecard Rating
(5/4/3/2/1)
C Y N N H H X
Time Index Y Y M L L
C Number Y M M M
Measurement
S (%X * Wx) X - %
Project completedWx
- Average weightage
S (X-Wx)*100/XX -
Mile stonesWx -
Milestone not comp. ..
S (%X * Wx) % X - %
Project completedWx
- Average weightage
As per plan
As per plan
S (X-Wx)*100/XX -
System Developped /
ImlementedWx - Not
comp. / imlemented in
time
S (%X * Wx) %X - %
Project completedWx
- Average weightage
As per plan
As per plan
S (%X * Wx) % X - %
Project completedWx
- Average weightage
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
S (X-Wx)*100/XX -
No. of complaintsWx -
No. of complaints
delayed
S (X-Wx)*100/XX -
No. of complaints
delayed
S (X-Wx)*100/XX -
No. of milestonesWx -
No. of milestones
delayed
As per plan
Audit report from

safety deptt.
S (X-Wx)*100/XX -
No. of complaints
delayed
S (X-Wx)*100/XX -
No. of complaints
delayed
As per audit
observation
As per audit
observation
S (X-Wx)*100/XX -
No. of SRVsWx - No.
of SRVs delayed
As per plan
As per plan
RMX report
As per plan
As per plan
Report generated
Audit deptt.
Audit deptt.
individual/ deptt.
Unit/Corp. Finance
deptt.
Unit Head/Unit P&D
Survey Report
Project report
Unit QA/QC
Quality Deptt.
Project report
Project report
Project report
Project report
Project report
Project report
Project report
Project report
As per plan
As per plan
As per plan
As per plan
As per plan
S (X-Wx)*100/XX -
No. of projectsWx -
Project not completed
As per plan
S (X-Wx)*100/XX -
Planned hrs.Wx - Non
available Hrs.
As per plan
S (X-Wx)*100/XX -
No. of drawings
developped Wx - No.
of delay
S (%X * Wx) %X - %
Project completedWx
- Average weightage
S (X-Wx)*100/XX -
No. of drawings
issued Wx - No. of
delay
S (X-Wx)*100/XX -
No. of samplesWx -
No. of samples below
norms
S (X-Wx)*100/XX -
Planned hrs.Wx - Non
available Hrs.
S (X-Wx)*100/XX -
No. of instrument
dueWx - No. of
instruments delayed
S (X-Wx)*100/XX -
No. of instrumentWx -
No. of delayed cases
As per plan
On line issuance of
PM schedule & check
lists
As per plan
As per plan
As per plan
As per plan
Stock out as per plan
Deviation from min.

level
As per plan
As per plan
As per plan
S (X-Wx)*100/XX -
No. of milestones
delayed
S (X-Wx)*100/XX -
No. of milestones
delayed
As per plan
S (X-Wx)*100/XX -
No. of projectsWx -
No. of projects
delayed
S (X-Wx)*100/XX -
No. of milestones
delayed
S (X-Wx)*100/XX -
No. of milestones
delayed
As per plan
As per plan
As per test report
As per plan
S (X-Wx)*100/XX -
No. of jobs.Wx - Job
not completed on due
date.
S (X-Wx)*100/XX -
date.
As per plan
S (X-Wx)*100/XX -
No. of parametersWx
- No. of deffective
parameters
As per plan
As per plan
Report generated
from sample testing
As per plan
S (X-Wx)*100/XX -
date.
S (X-Wx)*100/XX -
No. of projectsWx -
Project not completed
Rating declared at
year end by Corporate
/ Unit Management This KRA will be taken by Head of Unit /Function / Department , if covered under MAP, and can be ass
individual/ deptt.
vered under MAP, and can be assigned a weightage upto 100%
LAW / LEGAL FUNCTION KRA M
KRA ID Function KRA Description KRA Unit of Measurement Critical
Type KRA
(Y/N)
LWX00100 LWX Vetting/drafting of legal documents O % of cases cleared within Y
within specified time scheduled time.
LWX00101 LWX Drafting / vetting of commercial O % of cases completed in (7) Y
contracts/ legal instruments such as days
gurantee bonds/ POAs/ BGs/
undertakings etc. within specified time
LWX00102 LWX Identification of legal issues and O % of cases not completed in Y

providing applicable case laws within (7) days.
seven days required for
vetting/drafting of legal documents
LWX00200 LWX Legal Opinion/Advice Rendered within O %cases completed in 7days. Y
specified time
LWX00201 LWX Analysis of the facts and the O % of cases completed in 7 Y
determination of issues involved days.
within specified time
LWX00202 LWX Identification of various applicable O % of cases completed in 5 Y
laws inclusive of case laws within days
specified time for rendering legal
opinion
LWX00300 LWX Timely and accurate drafting/vetting of O % of cases cleared within Y
petitions/ plaints/ applications/ replies/ scheduled time
returns/ written statements/ claim
LWX00301 LWX statements/ rejoinders/
Identification affidavits
of legal issues and etc. O % of cases completed in 7 Y
providing applicable case laws days.
required for finalising of
LWX00302 LWX Appearing before the Quasi-judicial O Number of appearances N
petitions/replies etc.
Authorities
LWX00304 LWX Extending adequate assistance to O Number of disputes handled N
Management for resolving disputes for resolution.
through mediation and compromise.
LWX00400 LWX Preparation/updation of database C No. of days delayed from Y
regarding court cases/legal matters as scheduled date
per schedule.
LWX00401 LWX Monitoring and follow up of Important O Time Index N
Court Cases at Units and providing
LWX00500 LWX necessary
Number of assistance and guidance
innovative practices C No. of new practices Y
within given
proposed fortime frameon the basis of
adoption proposed
case laws / new legislation with
LWX00600 LWX reference toofthe
Publishing enlisted
legal areas with
compendium as a C No. of days delayed from N
per schedule by end of Feb. scheduled date
LWX00700 LWX Conducting meetings viz. Board O Time Index Y
Meetings/ Annual General Meeting/
LWX00701 LWX Audit Committee
Collection Meetings/
of information Investor
/ documents O Time Index Y
Grievance Committee Meetings/
pertaining to Agenda for the aforesaid
Meetings by specified date.
LWX00702 LWX Timely circulation of Notice & Agenda O Time Index Y
for conducting meetings of the Board
of Directors/ Board Level Audit
Committee and Investors /
Shareholders Grievance Committee
as per schedule.
LWX00703 LWX Preparation & issue of Notice calling O No. of days delayed from Y
the AGM & Annual Report as per scheduled date
scheduled date
LWX00800 LWX Timely preparation of minutes of the O Time Index Y
meetings of AGM / Board / BLAC /
SGC / STC Committees.
LWX00900 LWX Timely compliance with all related O Time Index Y

provisions of Companies Act including
filing of statutory returns and forms.
LWX00901 LWX Updation & maintenance of Statutory O No. of days delayed from N
Registers and Records scheduled date
LWX01000 LWX Compliance with corporate O No. of deviations pointed out Y

governance provisions as per SEBI by authorities
guidelines
LWX01100 LWX Timely compliance with listing O No. of days delayed from Y
agreements with stock exchanges scheduled date
LWX01200 LWX Monitoring of shareholder grievances O % grievances redressed/ total Y

redressal
LWX01300 LWX Timely compliance with all other O % deviations noted Y
related laws other than Companies
Act.
LWX01400 LWX Timely compliance with provisions of O Time Index Y

Depository Laws/ NSDL and CDSL
Business Rules.
LWX01500 LWX Timely appointment of bankers/ O No. of days delayed from Y
printing of dividend warrants and scheduled date
dispatch of dividend
LWX01600 LWX Advising Management on matters O Score (Assessment by users) Y
relating to Company Law and other
related laws
LWX01700 LWX Reply to Govt. Audit queries/ O % Y
time (2 weeks).
LWX01800 LWX Reply/settlement of Internal Audit O % Y
paras within specified time (4 weeks)
LWX01900 LWX Development of Knowledge O No. of days delayed from Y

management Portal scheduled date
LWX02000 LWX Contributing case studies etc.for C Number N
LWX02100 LWX Implementation of Special C No. of days delayed from Y
LWX02200 LWX Implementation of Special C No. of days delayed from N




LWX02700 LWX Timely inputs to unit/corporate finance O Time Index Y

for inter-unit re-conciliationof accounts
LWX02800 LWX Timely inputs to unit/corporate finance O Time Index Y

for BUDGET/FLASH/MIRs etc.
LWX02900 LWX Finalisation of Functional scorecard O No. of days delayed from Y

by specified date scheduled date
LWX03000 LWX Improvement in Employee O Score Y
Satisfaction Score
LWX03100 LWX Increase in no. of active Quality O Number of new circles N

LWX03200 LWX Achieving Business excellence thru' C TQM Score Y
TQM at Deptt. level
LWX03201 LWX Implementation of Improvement C Time Index Y
LWX03202 LWX Preparation of action plan based on O No. of days delayed from Y
Position report scheduled date
LWX03300 LWX Accomplishment of targets of C Balanced Scorecard Rating Y
Unit/NC/Function/Department level (5/4/3/2/1)
Balance Score Card
LWX03400 LWX Reply to Govt. Audit queries/ O % Y
time (2 weeks)
LWX03500 LWX Completion of KM Projects as per C Time Index Y
schedule
Special Universal Suggested Weightage for Source of Data for Measurement
KRA KRA category A
(Y/N) (Y/N) B C
N N H X H Concerned Unit/ Department from
whom references are received
N N H H H Concerned Unit/ Department from



N N H H H Concerned Unit/Department/
advocates engaged.
N N H H H Concerned Unit/ Department.
N N H H H Case files
N N H H H Records of meetings
Y N M M H Concerned Units\Departments.
N N M M M Completion of assignment
N N H H H
Y N M M M
N N H H H Activity Chart for Meetings in line

with Secretarial Standards &
N N H H H Companies Act.
Secretarial Standards / provisions
of Companies Act & Listing
Agreement.
N N H H H Secretarial Standards / provisions
of Companies Act & Listing
Agreement.
Y N H H H 21 clear days as per Companies

Act
N N H M H Within 30 days after the concerned

meeting in compliance with the
statutory provisions provided under
Companies Act.
N N H H H As per the provisions of
Companies Act
Y N H H H As per the provisions of

Companies Act and SEBI Rules &
Regulations.
N N H H H Within the stipulated time as per
listing agreement
Y N H H H Provisions of Listing agreement
N N H H H Listing agreement & SEBI

requirement
N N H H H Legal provisions
N N H H H Provisions of Depository Laws and

Business rules of NSDL & CDSL
Y N H H H Provisions of Companies Act &

Listing Agreement
N N H M M Questionairre to be designed and
feedback taken from Director's &
ED's (at least 10)
N Y M L L
N Y M L L
Y Y L M H
N Y M M M
Y Y X M H
Y N H H H
Y N H H H
Y N H H H
Y N H H H
Y N H H H
N Y M L L Record maintained by individual/

deptt.
N Y M L L Record maintained by Unit/Corp.

Finance deptt.
Y Y H M L Record maintained by Unit

Head/Unit P&D
N Y M X X Survey Report
N N H H X Rating declared at year end by

Corporate / Unit Management
Y M L L Record maintained by Audit deptt.
KRA Remarks
All activities relating

to implementation
of
- companies act
and coordination of
-
"1. Forms / Returns

from the Directors.
2. Board / AGM
Resolutions."
To be prepared
based upon
Secretarial records
& factual
information relating
to Board / BLAC
etc.
"a) Forms /
Returns from the
Directors
b) Finance data
from Corporate
Finance
c) Board agenda &
minutes."
RTA is required to
provide the data.
Information from all
the Units / Divisions
/ Departments
RTA is required to
provide the data.
1. Finance dept. in
arranging funds for
distribution of
dividend. 2. RTA
-
Targets to be set
as follows: 100%
cases-L5; 95-99%
cases-L4;85-94%
cases-L3; 75-84%
Targets to be set
as follows: 100%
cases-L5; 95-99%
cases-L4;85-94%
cases-L3; 75-84%
cases-
L2;<75%cases-L1
Questionnaire
developed by CQA
to be adopted .
This KRA will be

taken by Head of
Unit /Function /
Department , if

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KRA

to be listed seperately. 2. KRAs for each scorecard (BSC) parameter have

been finalised and communicated for implementation.

KRA ID Function KRA Description KRA

MFM00100 MFM Cycle time reduction for a product / assembly/Process C

MFM00101 MFM Timely identification of number of activities having C

MFM00102 MFM Timely Implementaion of action plan in identified C

MFM00200 MFM Timely identification of new technology and its C

MFM00401 MFM Identification of critical areas for improvement and O

MFM00600 MFM Increase in productivity by relevant initiatives C

MFM00700 MFM Timely establishment of additional facilities/ improvement C

MFM00701 MFM Timely analysis of existing facilities against productivity/ C

MFM01000 MFM Percentage Increase in implimented suggestions / C

MFM01100 MFM Introduction of latest testing techniques and accredition / C

MFM01200 MFM Identification and implimentation of action plan for C

MFM01300 MFM Strengthening of Quality circle movement O

MFM01302 MFM Monthly review meetings/ monitoring progress and O

MFM01400 MFM Number of fresh welders qualified for additional position C

MFM01501 MFM Timely identification of various factors/ viz. Qulity/ safety/ C

MFM01700 MFM Analysis of existing methodology of welding vis-a-vis C

MFM01800 MFM Improvement projects implemented in a time scale C

MFM01900 MFM Indeginisation of technology / components within a C

MFM02000 MFM Reduction in variety of cutting tools. C

MFM02100 MFM Development of systems for tracking online Shopfloor C

MFM02200 MFM Increase in no.of active Quality Circles in the deptt. O

MFM02301 MFM Implementation of Improvement projects identified in C

MFM02402 MFM Contributing case studies etc. for Knowledge C

MFM03300 MFM Development of a system for enhancing overall C

MFM03401 MFM Timely preparation of Quarterly / monthly plan against O

MFM03402 MFM Follow-up for the timely inputs as per plan O

MFM03403 MFM Monitoring day-today output and course correction O

MFM03404 MFM Physical/Financial achievement vis-à-vis issued monthly O

MFM03405 MFM Timely Finalisation of plans for sub-contracting / O

MFM03500 MFM Reduction in material consumption as a % of GTO less O

MFM03600 MFM Total WIP as a % of GTO less excise duty. O

MFM03700 MFM Reduction in cost quality (Reject/ rework) O

MFM03702 MFM Timely implementation of action plan and course O

MFM03800 MFM % of installed capacity utilised.( Work shop capacity like O

MFM04200 MFM Delivery performance (ratio of milestone deliveries on O

MFM04201 MFM Time bound planning for outsourcing against shop O

MFM04202 MFM Timely machine loading/ periodic review and course O

MFM04300 MFM % Reduction in No.of Days of inventory O

MFM04600 MFM Reduction in indirect material consumption vis-à-vis O

MFM04800 MFM Turnover from New products O

MFM04900 MFM Increase in efficiency of direct workers O

MFM04901 MFM Identification of the cause responsible for low efficiency O

MFM05200 MFM Reduction in customer complaints w.r.t. Testing aspects O

MFM05300 MFM Average reduction in testing cycle time of all machines O

MFM05601 MFM Follow up for sequencial receipt of components in time O

MFM05700 MFM Liquidation of shortages within stipulated time O

MFM05800 MFM Adherence to dockets delivery commitment O

MFM05801 MFM Follow-up with concerned agencies for receipt of O

MFM05802 MFM generation of required documents and handing over in O

MFM05900 MFM Time reduction in generation of indents for O

MFM06000 MFM Reduction in No. of audit NCRs (ISO/ HSE/ 5S) O

MFM06002 MFM Reduction in No. of audit NCRs for HSE. O

MFM06003 MFM Reduction in No. of audit NCRs for 5 S. O

MFM06100 MFM Reduction in average handing over time O