Self Certification Process SOP & Eligibility - v2.0

TITAN COMPANY LIMITED Doc. Ref.
IMS/IPD/QAL/QP /XX
JEWELLERY DIVISION Rev. No. 0
Date 01.07.2021
SELF CERTIFICATION FOR VENDORS
TCL-JD Page 1 of 5
Self-Certification process:
Self-Certification will be a three stage process based on the maturity of Quality processes at vendors and the
effectiveness of QC.
Self-Certification Level 1 (SCL1)  Product inwarded after Titan QC – no QA
Self-Certification Level 2 (SCL2)  Product inwarded after Vendor QC – no QA, & Titan QC – Vendor
Guarantee
Self-Certification Level 3 (SCL3)  Product inwarded after certification by Karigar – Green channel
The benefit of Self certification are as follows,
 Lead time for the product dispatch will come down drastically,
 Reduce multiple handling at various levels
 In built product quality at process level,
Objective:
The primary objective of the Self-certification process is to assure consistent manufacturing of high quality
products as demonstrated by predictable conformance to our Standards.
Eligibility Criteria for SCL1:
The following are the basic criteria for selecting vendors/suppliers to asses & certify as a SCL1 vendor.
Last 12 months trend of
 Obvious defect at QA Gate < 0.3% Obvious defect(Sample)

 Btq return within 12 months < 0.3% of Btq return– excluding discoloration
 Weight mismatch Btq returns <20 nos / year
Category-wise Vendor QC FTA % for Machine made 98%, Casting 98%, Handmade 97%
Prepared by Checked by Approved by
Signature –SD- Mohan Gughaprasad Anikesh Nandy
Date
TITAN COMPANY LIMITED Doc. Ref. IMS/IPD/QAL/QP /
SELF CERTIFICATION PROCESS FOR Date 01.07.2021
TCL-JD VENDORS Page 5 of 5
The following Qualitative evaluation will be done along with respective QC team
 Presence of Quality organisation structure

 Process audit by QA – Adherence to SOP on Inwarding, Weighing, and QC process
 Feedback from respective QC team
If there are more than 10 Btq returns or >2 MTO complaints in a month or Failure in Process audit, then the
vendor need to provide corrective action within 7 days otherwise the SCL1 can be revoked.
If there are >5<10 Btq returns and/or more than 1 MTO complaints once or twice within a 3 month period,
then the SCL1 will be reviewed along with Vendor / QC team and decision on continuation will be taken.
Critical Observation during Process Audit to be closed within 7 days
Eligibility criteria for SCL2 & SCL3 to be reviewed after 6 months of SCL1 for identified vendors.
Implementation plan:
Phase 1 – Build QC entry in Oracle, authorisation for Titan QC for SCL1 vendors
Phase 2 – Identify initial set of vendors for SCL1 and complete in Q1 of FY21-22
Phase 3 – Identify vendors at others regions for SCL1 Jun-Jul ‘21
Phase 4 – Work with High volume Low performing vendors to convert them in to SCL1 qualified vendors
Titan QC = QA at these identified vendors.
Respective Titan QC at the locations will clear Regular product based on this clearance.
MTO, Proto, Proto to Bulk for Collection will be audited by QA and has to be offered separately.
Date
Implementation of Self Certification Level-1(SCL1) will enable Regular product clearance with the
authorisation by Titan QC or Titan authorised 3rd party QC.
The following process steps needed to ensure tracking of qualified persons accepted the product.
SCL1 PROCESS GUIDELINES:
SL NO SYSTEM AUTHORISATION
1 Oracle entry to be done for All the accepted products by the authorized QC inspectors.
2 Authorized QC inspector’s specimen signature to be provided for stores /all locations.
3 Oracle User ID and password to be provided for Authorized QC inspectors for entry in Oracle
4 Seal and signature to be provided for Authorized QC inspectors for identifying accepted lots.
Sl no Guidelines for Titan QC inspectors

1 Match the final products against guide card ( Product code logic,finish,std weight,etc)
2 Match the final products against standards in all aspects.
3 MTO Inspection guidelines needs to be followed for MTO inspection
4 Inspect the products for Obvious, Critical, Major and Minor defects
5 Data entry in oracle for all products and data capturing to be maintain for all aspects.
6 Obvious defect's images to be capture by the QC inspectors.
7 The reason for rework to be clearly mention on the guide card
8 Rejected and for rework products return to production with proper remarks
9 Rework completed products inspect with all aspects.
10 Inspectors should undergo AAA assessment, and do Weekly E Roshini assessment.
SL NO WEIGHMENT PROCESS
1 Weighing Calibration ( Regular calibration)
2 Auto Capturing ( 100% at inwarding)
3 Zero Manual weight capturing
4 Fluctuation of weighing scale ( To be monitored with samples)
Date
Sl No SOP for QA process audit
1 Verify the Authorized QC signature in all DCs.
2 Verify the checklist for Inspection process
3 Verify the CAPA against for Btq Returns by the Quality team
4 Verify the CAPA against for MTO Returns by the Quality team
5 Verify the FTA trend at QC Gate and corrective action for top 3 defects
6 Verify the Design checking process during Inwarding
7 Verify the auto weight capturing process during Inwarding
8 Verify the Tagging Process
9 Verify the SOP follow up for Inspection and Inwarding process
10 Audit 5% of the products and update into Oracle, provide the feedback to concern team
Date
Monitoring & Measurement:

Process Audit – Audit will be carried out by QA as per the arrived plan – QA team.
Titan FTA at QC Gate – Data will be collected and circulated by QC team
Btq Returns – Return of products (MKT) produced within last 12 months will be considered – QA team
MTO Complaints – QA team will circulate Manufacturing & Inspection error data
Date

Self Certification Process SOP & Eligibility - v2.0

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TITAN COMPANY LIMITED Doc. Ref.

Self-Certification Level 1 (SCL1)  Product inwarded after Titan QC – no QA

The benefit of Self certification are as follows,

 Reduce multiple handling at various levels

 In built product quality at process level,

Eligibility Criteria for SCL1:

Last 12 months trend of

 Obvious defect at QA Gate < 0.3% Obvious defect(Sample)

Prepared by Checked by Approved by

Signature –SD- Mohan Gughaprasad Anikesh Nandy

 Presence of Quality organisation structure

Critical Observation during Process Audit to be closed within 7 days

Phase 3 – Identify vendors at others regions for SCL1 Jun-Jul ‘21

Titan QC = QA at these identified vendors.

Prepared by Checked by Approved by

Signature –SD- Mohan Gughaprasad Anikesh Nandy

SCL1 PROCESS GUIDELINES:

2 Authorized QC inspector’s specimen signature to be provided for stores /all locations.

Sl no Guidelines for Titan QC inspectors

Prepared by Checked by Approved by

Signature –SD- Mohan Gughaprasad Anikesh Nandy

Sl No SOP for QA process audit

1 Verify the Authorized QC signature in all DCs.

2 Verify the checklist for Inspection process

6 Verify the Design checking process during Inwarding

7 Verify the auto weight capturing process during Inwarding

8 Verify the Tagging Process

9 Verify the SOP follow up for Inspection and Inwarding process

Prepared by Checked by Approved by

Signature –SD- Mohan Gughaprasad Anikesh Nandy

Monitoring & Measurement:

Titan FTA at QC Gate – Data will be collected and circulated by QC team

Prepared by Checked by Approved by

Signature –SD- Mohan Gughaprasad Anikesh Nandy

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