YOGYAKARTA

Gischa Salwa Aqilah

1SB01
 Welcome to GRAMM HOTEL, a gateway to modern
Javanese hospitality. We are a 4-star bleisure hotel,
GRAMM HOTEL BY AMBARRUKMO catering to guests who seek a harmonius
combination of business leisure.
 Value Location
25% 25%

5.0 excellent #3 of 404 hotels

in Yogyakarta
Cleanliness Service
25% 25%
 GOOD FOOD GOOD DAY

Positive The food was good. It also has a good swimming

pool. From the pool, I hear some people singing
(more like karaoke?), is there a karaoke event at
that time, or there's a karaoke room? Idk tho, but

Reviews that'll be so cool if there's a karaoke room

THE BEST CUSTOMER

SERVICE AND ROOM IN
JOGYAKARTA
Amazing customer services are by Manager Rahmat and
team members Herdin and Michella , I did organise the
room by phone for my family and they just organise so
amazing and lookafter my family well . I did this many
times and the manager Rahmat always delivery the best
customer service so amazing and that's why we always
use Gramm Hotel by Ambarrukmo in jogya.. the best Hotel
and room and Amazing customer service in Jogyakarta
Indonesia. Well done

BEST HOTEL
Good opportunity for me to find a hotel in the city of
Yogyakarta with a strategic location and very close to the
mall, cs so humble anda beautifull, good service, beautiful
interior and very comfortable, I will visit this place again
when visiting the city of Yogyakarta.
"I booked 4 rooms for 4 night (family holiday), asking 2 weeks earlier to get a connecting
room/adjoining room because there will be a children's and elderly, when we arrive, we
get 4 different rooms that not connected and separated crossed the hallway, and when
my family gets busy going in and out to another room to find some of their stuff or
talking with other family members, the hotel send their 3 staff and warn us because
they think we are being too noisy...what are you expecting when you separate a family
like that? - Buffet breakfast food - taste is so-so and you might need to wait before
able to enter the restaurant because they are full capacity (no ETA, so wait until some
seat available) - in room 609, the bathroom is smelly, calling their front-desk and their
staff comes and try to fix, but the stinky aroma back in few hours...tired with all the
drama with this hotel, I decided to just accept the situation WILL NEVER COME BACK
TO THIS HOTEL ANYMORE"
Management
response

The company apologized for the

customer's inconvenience, and
ensured that this would not
happen again.
 ECOME
I B G

M
IF
respond to negative reviews
respond to negative reviews
Turn a negative review into something
positive and then turn it into a
suggestion from the customer for our
company to be better, and don't forget
to apologize to the customer for the
inconvenience and develop to be even
better in the future so that negative
reviews don't happen again.
MAINTAINING EXISTING FACILITIES IF
THAT IS SOMETHING THAT IMPROVES
THE QUALITY OF THE COMPANY, AS
WELL AS DEVELOPING NEGATIVE
REVIEWS INTO POSITIVE THINGS AND
MAKING US DEVELOP FROM BEFORE.
POWERPOINT BY GISCHA SALWA
AQILAH (20623240) 1SB01