Amber Carroll

ammbercarroll15@gmail.com

916-847-1405

Dedicated and driven Organizational Leadership major with an extensive customer service background,
specializing in effective communication and relationship management.
Education
Bachelor of Arts in Organizational Leadership Graduating May 2024
Arizona State University, Tempe, Arizona GPA: 4.0
Dean's List Fall 2021 - Current
Professional Experiences
Shift Supervisor - Starbucks Coffee Company
Folsom, CA September 2020 - Present
● Led daily operations, overseeing break scheduling, inventory management, and customer
services, maintaining high cleanliness and sanitation standards.
● Efficiently completed checklists, crafted shift summaries, and recorded essential notes for
seamless communication and operational efficiency.
● Implemented precise opening procedures, producing accurate morning reports, ensuring start-of-
day operational integrity.
● Demonstrated dedication to exceptional customer service while strictly adhering to company
standards, fostering a blend of customer satisfaction and operational compliance.

Shift Supervisor - Folsom Lake Bowl Entertainment Center September 2018 - September 2020
Folsom, CA

● Managed and led a dedicated team, ensuring the seamless execution of daily operations, including
break scheduling, reservation management, coordination of bowling leagues and parties, guest
check-ins and check-outs, and meticulous cleaning and sanitation procedures.
● Diligently maintained and completed daily checklists, as well as compiled shift summaries and
comprehensive notes to facilitate effective communication among team members and
management.
● Demonstrated a relentless commitment to prioritizing customer satisfaction while strictly
adhering to company policies and standards.
Volunteering and Community Involvement
Omicron Delta Kappa National Leadership Honor Society Member December 2022 - Present
● Contributing actively to collaborative leadership initiatives
and community service projects.
Fair Oaks Parks and Recreation volunteer January 2016 - November 2019
● Led educational tours and executed general maintenance.
California State Parks and Recreation volunteer January 2021 - July 2021
● Participated in working events and general maintenance.