CHAPTER 5

TUTORIAL

Current real-estate market offers interesting opportunities thanks to the new

governmental program of housing. In this positive business opportunity
atmosphere GREM, the real-estate maintenance management company, recently
acquired a major property management competitor with a portfolio of more than
300 landlords. This acquisition is a first step of GREM to become one of the top 10
nationwide real-estate maintenance companies. The next step consists in a
landlord portfolio growth by at least 30% every year. This goal faces two
challenges because of the recent acquisition of more than 300 new portfolios:

o The current communication process with landlords, tenants, and

hardware suppliers risks not to scale up sufficiently.
o Service analysis, which is currently performed manually, needs to be
automated.

To fulfill this goal GREM intends to acquire and integrate a CRM system. The latter
provides the following functions:

- maintain the portfolio data

- handle communication with the customers
- assure service analysis through two inner functions: customer analysis and
sales analysis
- billing and invoicing
- service ticket management

Question: elaborate the future EA of GREM using TOGAF and Archimate. Use
data from Tutorial 1 of Chap. 2.
 1. Phase A Artifacts

1.1 Project Participants Matrix

Stakeholder Skill Decision Power Interest
Manager Goal orientation High High
TOGAF Consultant EA, migration Medium High
planning, PM
Software Consultant CRM integration, Low Quite High
programming,
networking

1.2 Goal Diagram

1.3 Requirements Catalog
Name Desc. Benefit Risk Targ. vsion
Communication Communication with High Low 1
with customers customers shall be
automated

Service Service performance High Low 1

performance analysis shall be
analysis automated

1.4 Refined Goal Diagram

2. Phase B Artifacts

2.1 Actor Organization Diagram

2.2 Functional Decomposition Diagram
2.3 Process Flow Diagram
2.4 Business Footprint Diagram
3. Phase C Artifacts

3.1 Application Communication Diagram