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    Maklumat Prosedur

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    Maklumat Prosedur

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    AhmadFahmiMohdAdni
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    Maklumat Prosedur

    Uploaded by

    AhmadFahmiMohdAdni

    Copyright:

    © All Rights Reserved
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    of 1

    MAKLUMAT PROSEDUR KUALITI

    PENGURUSAN ADUAN DAN MAKLUM BALAS


    NAMA PROSEDUR PELANGGAN

    NAMA PEMEGANG

    JAWATAN KETUA UNIT PSIKOLOGI DAN KERJAYA

    KOD KVKPM-PK-SA-03
    Manual Kualiti – MK-KVKPM-01

    DOKUMEN RUJUKAN PKPA Bil. 1/2009 : Penambahbaikan Proses Pengurusan Aduan


    Awam

    Borang Aduan Pelanggan

    Borang Daftar Aduan Pelanggan

    Surat Makluman Aduan Kepada Pelanggan

    Borang Laporan Siasatan Aduan Pelanggan


    BORANG KUALITI
    Borang Maklum Balas Pelanggan

    Borang Analisis Tahap Kepuasan Pelanggan

    Borang Tahap Kepuasan Pensyarah dan AKP

    Borang Analisis Tahap Kepuasan Pensyarah dan AKP

    Timbalan Pengarah Sokongan Akademik

    Ketua Jaminan Kualiti

    Ketua Unit Psikologi dan Kerjaya


    PEGAWAI TERLIBAT
    Pengurus Aduan

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