1.

Introduction

An internship entails immersive on-the-job training offered by organizations to students,

facilitating practical experience within specific fields. This valuable opportunity allows students
to acclimate to real-world workplaces, effectively applying theoretical knowledge acquired in
academia. Internships serve as a conduit for skill and knowledge enhancement, effectively
preparing students for adept participation in the competitive job market, whether as industry
professionals or aspiring entrepreneurs within the realm of the hospitality industry.

I got an opportunity to do my internship in one of the largest properties in Dubai, named JW

Marriott marquis. It is one of the tallest 5-star hotel in the world and boasts awe - inspiring
views of the water and the Dubai cityscape. During my internship period, I worked in culinary
department specifically in In-room dining and tried to gather all the knowledge that I could.
My
Internship started from May.

This report goes through section 1 to 4 which composes of the following: -

1. Understanding the Host Organization

2. Understanding the Tasks and Your Worth
3. Reflective Analysis of the Cooperative Placement
4. Log Book
2.Section 1 Understanding the host organization

2.1 Brief history of Marriott

Marriott is an international company in the hotel and lodging industry. Its corporate
headquarters are in Bethesda, Maryland. The Marriott company started first as a root beer
stand opened by J.W. and Alice S. Marriott in 1927. It was named The Hot Shoppe due to
addition of hot Mexican food to the menu. Marriott first hotel “Twin Bridges Marriott Motor
Hotel” with 365 rooms was established on January 18, 1957 in Arlington, Virginia. Marriott
started acquiring various hotel groups which included Renaissance Hotel Group, Ritz-Carlton
Hotel Company, ExecuStay corporate housing company. Marriott has operated and franchised
more than dozens of brands, to meet the needs of the travelers
Some of the Marriott international brands are:

LUXURY

 The Ritz- Carlton

 BVLGARI

 JW Marriott
LIFESTYLE/COLLECTIONS

 Autograph collection

 Renaissance

 AC hotels

 Moxy
SIGNATURE

 Marriott Hotels
MORDERN ESSENTIALS

 Courtyard

 Springhill Suites
2.2 Brief History of JW Marriott Marquis Hotel

The JW Marriott Marquis Dubai Hotel stands as an iconic testament to modern architectural
prowess, soaring magnificently as the world's second tallest hotel. This illustrious establishment
comprises a remarkable 72-storey twin-tower skyscraper complex, reaching an impressive height
of 355 meters (1,165 feet). Gracefully situated along the prominent Sheikh Zayed Road at the
esteemed Business Bay, this five-star gem redefines opulence and luxury in the heart of Dubai.

The architectural splendor of the JW Marriott Marquis Dubai Hotel draws inspiration from the
revered date palm tree, a symbol of paramount significance in Dubai's culture and heritage. As a
nod to this treasured emblem, the towers' design seamlessly merges modernity with tradition,
creating a harmonious visual narrative that pays homage to the city's rich roots. Positioned with
meticulous symmetry upon a stately 7-storey podium, the twin towers command panoramic
vistas of Dubai's distinguished landmarks, including the resplendent Burj Khalifa, the dynamic
Business Bay district, and the serene azure of the Arabian Sea. These commanding views provide
a fitting backdrop to the hotel's exquisitely designed interiors and unparalleled hospitality.

Within its embrace, the JW Marriott Marquis Dubai Hotel offers a grand total of 1608
luxuriously appointed rooms, each meticulously crafted to provide the utmost in comfort and
style. Among these accommodations, 1364 standard guest rooms, 240 lavish suites, and 4 palatial
presidential suites stand as a testament to the hotel's commitment to unmatched indulgence. With
a dedication to culinary excellence, the hotel boasts a remarkable array of 14 food and beverage
outlets, complemented by an additional 4 esteemed outsourced restaurants. This gastronomic
journey encompasses an exquisite range of flavors, catering to the diverse palates of the
discerning global traveler.

Equipped to cater to the most prestigious gatherings, the JW Marriott Marquis Dubai Hotel
features a substantial repertoire of amenities, including 24 sophisticated meeting rooms and 2
expansive banquet halls with a collective capacity to host up to 1000 attendees. These venues
provide a perfect setting for conferences, events, and celebrations that demand sophistication and
refinement. In addition to these facilities, the hotel graciously offers a rejuvenating spa, a state-
of-the-art health club, a well-equipped gymnasium, and a serene swimming pool, ensuring that
each guest's wellness and relaxation are fully catered to.

2.3 Mission and Strategies

JW Marriott Marquis being the brand of Marriott international follows the same mission
and strategies. Every department in JW Marriott Marquis is the part of orchestra performing
their roles to create perfect service harmony. The JWMM is devoted to giving imaginative,
enhancing and sudden travel involvement to its travelers all through the world. The saying of
JWMM is "We put people first" as the originator reasoning signifying "taking care of our
associates as they take care of the guests". It pursues the qualities, missions and systems of the
Marriott that endeavors to give more choices, more chances and progressively stand-out
motivating forces to the customers. JWMM gives the visitors an encounter of the most
extravagant and rich advantages in the business. Pressing together greatness, grasping
change, acting with uprightness and serving the world.
2.4 Core Value and Brand Value
Being part of orchestra, JW Marriott has stated core values and brand values. Following the
core values helps to achieve the mission.
JW Marriot Core Values:
 We put people first “Take care of associates and they take care of guests”
 We pursue excellence “Our commitment to the customers appears in all that we do”
 We embrace change “Innovation has always been part of Marriott”
 We act with integrity “Honesty in the business should be seen”
 We serve our world “Marriot works for our community and our surroundings”

JW Marriott Brand Values:

 Authentic “service provided to the guest should be original”
 Crafted “Creating guests experience by providing exceptional service”
 Intuitive “silent anticipation and thoughtful preparation”
 Warm “being hospitable”

2.5 Major Product and Service

The JW Marriott Marquis, an esteemed 5-star hotel, presents an extensive range of services to its
patrons. It is known for delivering exceptional services marked by anticipatory excellence and
meticulous foresight. The leadership consistently generates innovative concepts to ensure
customer contentment, fostering lasting loyalty among satisfied patrons. The JW Marriott
Marquis continually introduces novel initiatives to elevate guest experiences.

The primary focus of this establishment is the accomplished clientele, individuals who possess
refined preferences and often travel extensively. These discerning guests prioritize personalized
service tailored to their specific desires. Predominantly catering to business travelers, the
majority of guests are professionals seeking an environment conducive to successful business
interactions. To facilitate this, the hotel offers a selection of meeting rooms and banquet halls,
providing sophisticated spaces for business meetings and events.

1. Room and suites

JW Marriot Marquis offers accommodation facilities. Guest rooms are beautifully
designed and offers plush bedding and stunning views. Guests are provided with
complimentary high speed Wi-Fi access. Executive level rooms and suites provide
additional space and access to hotel lounge.

2. Restaurant
The hotel presents its guests with expansive dining options, featuring the largest
restaurants that offer both à la carte and buffet menus. Each of these dining
establishments boasts a unique identity and an impressive array of culinary offerings.
o Kitchen 6: Situated on the first floor, Kitchen 6 is an all-day dining restaurant that
showcases an international buffet, including Asian wok specialties, Western grills,
Arabic dishes, Indian tandoor selections, and delectable desserts. The restaurant's
open kitchen setup invites patrons to observe skilled chefs at work, crafting
culinary delights. Lunch is available from 12:30 pm to 3:30 pm on Sunday to
Thursday at AED 169 per person, and AED 199 per person on Friday and
Saturday. Dinner, from 7 pm to 11 pm, is priced at AED 199 per person.
o Positano: Offering an Italian dining experience, Positano features handcrafted
pasta and pizza, alongside flavorful meat dishes and an exceptional wine and
dessert menu. Children below 6 years can dine for free with the purchase of every
adult main course. Operating daily from 6 pm to 11 pm, the restaurant also
provides a special kids' menu for young diners.

o Tong Thai: This establishment presents an exquisite Thai dining experience,

featuring a menu that highlights unique regional dishes, from street food favorites
to authentic classics cherished worldwide. The Thai authenticity is further
accentuated by a genuine Thai team. Tong Thai has received accolades for its
exceptional Thai cuisine.

o Rang Mahal: Showcasing innovative cuisine with the integration of molecular

gastronomy, Rang Mahal brings forward dishes that encapsulate the cultural
heritage of various regions in India. The restaurant offers a 12-course tasting
menu, a 12-course vegetarian tasting menu, and an à la carte menu. Operating on
the 4th floor, it welcomes guests daily from 6 pm to 11:30 pm.

o La Farine: Offering a taste of France, La Farine serves freshly baked pastries,

refreshing juices, and gourmet coffee in a relaxed setting. This bakery is
operational 24 hours a day for guests' convenience.

o The Lounge - Ground Floor: From starting the day with a fulfilling breakfast to
enjoying evening cocktails, The Lounge on the ground floor offers a diverse menu
and an impressive array of beverages.

o Bridgewater Tavern: With a welcoming and casual gastropub atmosphere,

Bridgewater Tavern offers laid-back dining while broadcasting major sporting
events of the day.
 o Izakaya: A trendy and vibrant spot for sharing excellent food and drinks with
friends, Izakaya, the casual Japanese restaurant, promises a delightful experience
for even the most discerning palates. Reservations are recommended.

o Aqua Poolside Grill and Bar: Providing a serene dining ambiance in a luxurious
poolside setting, Aqua Poolside Grill and Bar allow guests to enjoy both the sun
and delectable meals.

o Prime68: Recognized as one of downtown Dubai's premier steakhouse

restaurants, Prime68 is renowned for its top-quality, perfectly prepared meat
selections. Guests can complement their meals with a variety of side dishes and
wines from an extensive menu. Reservations are essential to secure a table at
Prime68.

3. Saray Spa

Tucked away behind ornately carved doors, the world-class Saray Spa is a health and
wellness haven at the heart of the world's tallest hotel. True to its name and drawing
inspiration from the historic Caravanserais located along the silk trade routes of old,
Saray Spa offers a personal experience of restoration and renewal through rituals that
have withstood the test of time. Ancient healing techniques and locally sourced natural
ingredients are combined to pay homage to the Arabian heritage of Saray Spa. All
products used in these treatments come from an exclusive line only found at the JW
Marriott Marquis Dubai in the UAE and are available in our luxurious Saray Spa
Boutique (JW Marriott Marquis Dubai, 2019).

4. Banquet halls

Dubai Ballroom and Emirates Ballroom comprising 1300-meter square and 1100-
meter square respectively and Dubai Ballroom featuring one of the largest LED TV
screens in the region with 7m width by 4m length. Dubai Ballroom has separate
entrance from Dubai canal side. 25 modern multi-use meeting rooms with all
necessary equipment. Over 7500-meter square of total event space. Business Bay
 event restaurant and Executive Lounge Tower B are managed by the banquet
department.

5. Meeting rooms

6. Club Marquis

7. Parking Service

8. Laundry