Professional Documents
Culture Documents
Business Skills Intermediate Worksheet 9
Business Skills Intermediate Worksheet 9
Business Skills Intermediate Worksheet 9
Objective: Speaking
Can use a basic repertoire of conversation strategies to maintain a discussion.
Tim and Sarah from Healthy Earth Solutions are having a teleconference with Rebecca and Ravi from Swanson
Global Management. They are experiencing some technical difficulties.
3 The problem isn’t fixed perfectly first time round. What problem remains with Tim
and Sarah’s connection?
2 Watch the video clip again. Complete the sentences with the words you hear.
Tim and Sarah
1 What happened? Did we from the meeting?
2 There’s Steve from sales. I’ll just quickly.
3 OK, it looks like we now.
Rebecca
4 Hi there. for the delay.
5 Let me some more .
6 It looks like it’s a .
3 The following IM acronyms were used in the video clip. What do they mean?
1 BRB
2 FYI
3 NP
4 TTYL
4 Choose one of the following tasks. If you have Work in groups of three. Role-play the following
time, do both tasks. situation. Use expressions from Exercise 2 where
Business Skills
Task Task
Take turns to choose an IM acronym from your list. You are having a teleconference. Student A is
Dictate the letters to your partner. in his/her office with a colleague. Student B
If your partner knows the phrase, he/she gets is leading the meeting. Student C works with
three points. Student B but is in a different office.
If your partner doesn’t know the phrase, play A Show surprise when the meeting connection
hangman in English with the acronym. breaks.
If your partner guesses the phrase before he/she A You receive an IM from another colleague. Tell
gets four wrong letters, he/she gets one point. the colleague with you that you are going to
For example: answer the message.
Student A has the acronym GMTA. It means A You see the connection restore. Tell the
‘Great minds think alike’ but Student B doesn’t colleague with you.
know that.
B You get the meeting going again. Apologise.
Student A writes the number of spaces for the
C Tell B you can’t see A.
words:
_____/_____/_____/_____ B Explain and say you’ll try to fix it.
Student B suggests the letter A. So student A C Tell them you can see now.
writes the letter A in the correct places in the B Apologise again.
phrase.
___A_/_____/_____/A____
If Student B guesses a letter that doesn’t appear
in the phrase, it is written at the side of the page.
You’re welcome YW Please PLS
Thanks in advance TIA On the phone OTP
To be honest TBH No way NW
Thanks THX Just kidding JK
I see IC I’m sorry IMS
Hope this helps HTH See you later CUL
Have a nice day HAND By the way BTW
Go right ahead GRA Be my guest BMG
Good luck GL At the moment ATM
Student B Student A