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18E35
B. Tech. EXAMINATION, 2020
(Fifth Semester)
(C Scheme) (Main Only)
(ME)
ME309C
TOTAL QUALITY MANAGEMENT

Time : 2½ Hours] [Maximum Marks : 75

Before answering the question-paper candidates should ensure that they have been supplied
to correct and complete question-paper. No complaint, in this regard, will be entertained
after the examination.

Note : Attempt Four questions in all. All questions carry equal marks.

1. Define Quality and discuss its scope and importance for achieving excellence in
industries. Explain the different types of costs of quality.

2. Discuss contributions of Deming, Juran and Crossby in field of quality management.

3. Discuss difference between fundamental and new tools of quality. Explain

fundamental seven tools for quality and their applications in industries.

4. Write short notes on the following :

(a) Total Quality Management
(b) Quality Assurance and ISO 9000 quality system standards
(c) Inferential Statistics

(5)(D-20)M-18E35 1 P.T.O.
5. (a) Discuss the concept of variation and different causes of variation. Discuss the
significance of normal curve in the analysis of variation.
(b) Explain the different types of control charts and their application in industries.

6. Write short notes on the following :

(a) Probability distributions
(b) Process capability and six sigma approach
(c) Operating Characteristic Curve

7. Explain in brief the following approaches to quality :

(a) Bench marking
(b) Quality Function Deployment
(c) Failure mode and effect analysis

8. Write short notes on the following :

(a) JIT and lean manufacturing
(b) Taguchi approach to quality
(c) Service quality

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