FULL NAME: MULENGA WAPALWA NKOLE

COURSE: BSS1030

PROGRAMME: BACHELOR OF ARTS IN FILM AND MEDIA STUDIES

STUDENT ID: 2023000366

NRC NUMBER: 634688/10/1

YEAR OF STUDY: FIRST

MODE OF STUDY: FULL TIME

TASK: BSS 1030 TEST ONE

DUE DATE: APRIL 15, 2023

LECTURE’S NAME: MERIT KATOTOBWE

CONTACT DETALS

PHONE NUMBER: +260957851083

EMAIL ADDRESS: nkolemulenga26@gmail.com

 BSS 1030_COMMUNICATION AND STUDY SKILLS_ TEST ONE_APRIL 2023

ANSWER BOTH QUESTIONS

QUESTION 1

Chilala Moonga is Administrative Manager of a major advertising firm. Seeing that staff ‘s
proficiency in English is critical to their communication effectiveness and thus the company’s
success, the board of directors has decided to ask all staff at executive or above grades to sit for a
globally recognized public examination. Those who fail to get a pass grade will have the salary
point frozen until they pass the examination. To implement this policy, the company will run a
language course to equip staff with the necessary skills to take the examination.

The board of directors has given Chilala Moonga the responsibility to inform all staff of the
decision. The following is relevant information:

EXAM : International Diploma in Language for Specific Purposes

EXAMINATION BODY : Chartered Institute of Language and Communication) a UK –
based international professional body and language testing
authority.)
EXAM FEE : K18 000 (Company to pay in the first sitting, staff to pay if they
fail the first sitting and sit for it again.
In –House English course_ to be launched next month
Course contents - first five lessons (1 hour each) _Exam techniques, further lessons, (2
hours each) – English language skills.
Course fee - - first five lessons paid by company, further lessons (optional) _K9 900
per ten lessons, (10 participants per class)
She knows that the new policy will not be welcome, and has decided to write a memo to all staff
informing them of the policy and the course.

REQUIRED

Write the memo for Chilala Moonga, Suggesting FOUR ways, with explanations, how to motivate
the staff to accept the new arrangements. Add any relevant information where necessary. Your
memo should be written in paragraphs, rather than in note form. (20 marks)

QUESTION 2

A prominent novelist critic of the management scene once stated, “I do not think we can go on
very much longer with the luxurious practice of hiring ten men to make one man’s decision.”
With all its advantages, professional management tends to encourage bureaucratic corpulence.”

REQUIRED

Giving practical examples from the industry, briefly discuss FIVE drawbacks of bureaucratic
tendencies to the operations of an Organization. (Marks will be awarded for the practical
examples) (10 marks)
[Total= 30 marks]

GOODLUCK
QUESTION ONE

YOU PLUS ME ADVERTISING

MEMORANDUM

TO: ALL STAFF MEMBERS

FROM: CHILALA MOONGA, ADMINISTRATIVE MANAGER

REF: YOU PLUS ME ADVERTISING

DATE: 15 APRIL 2023.

SUBJECT: NEW STAFF POLICY

This severs to inform all staff members are now required to sit for International Diploma in
Language examination held by the UK-based examinations body, Chartered Institute of
Language and Communication.
For the company to be more prominent and guarantee effective communication towards the
public, all staff members will now be required to have a passing grade in the exams. The course
content includes 1 hour of exam techniques and 2 hours of English language skills with 10
participants per class. Further lessons are optional. Examination and course fees are going to be
compensated for by the company.
Please note that in-house English courses will begin next month. Failure to attend the first sitting
of examinations will lead to self-sponsorship of the examination fee (K18,000) and failure to
obtain a passing grade will cause a salary freeze until otherwise.
C.Moonga
CHILANGA MOONGA
QUESTION TWO

Bureaucracy is a hierarchal management system that divides power to different officials and
departments to make decisions. Although this can be used to keep a company in order it can also
faces many issues while operating.

Excessive and unnecessary procedures that are involved with an organisation’s interactions is
just one of the many problems that happens within the system. This is referred to as the red tape,
keeping certain processes delayed because of these restrictions. In the insurance industry it can
be noticed with its complicated procedures of applying, gaining approval, maintaining it and
even claiming insurance take a long time for many people to go through.

Conflict can arise from bureaucratic agencies’ ides not aligning or competing over the same idea.
The United States education system often butts heads with its teachers, students and parents on
numerous topics that differ greatly from necessity of what topics should be taught in school, to
teacher’s salaries and students mental safety at school. Even with committees and boards set up
to help minimize problems, conflict is not always easily avoided.

Businesses waste money and resources through inefficiencies, underperforming staff

members, and poor customer service. In software development having a poor user
experience can ultimately lead to a product being abandoned, having wasted time and
money on making it.

When an organization attempts to impose a certain lifestyle onto another group, this is
called imperialism. Unfortunately, it happens often in military services using pressure
tactics to dominate over subordinates and leads to a lack of foundational trust within the
organization.

More than one person may be working on the same project or making decisions about
something without any clear direction between them. In the postal system a customer needs
to fill out a registration form every time they send or receive a package, provide copies of
their ID and proof of address to each department in order to be approved for access.