ALAN SUSHANT C

Senior Process Executive Operator , Cognizant

E +91-7676149570  alansushant205@gmail.com e Yelahanka, Bangalore
SUMMARY LANGUAGES
An enthusiastic self-starter with strong communication skill and with proven English
academic and Curricular achievements Productive employee with proven track Proficient (C2)
record of successful project management and producing qualify outcomes
through leadership and team motivation . Seeking a challenging position in your
Hindi
Proficient (C2)
esteemed organization where my technical liaison and coordination skills can be
effectively utilized to improve operations and contribute to company’s growth Tamil
Intermediate(B1)
EXPERIENCE Malayalam
Elementarty(A2)
Senior Process Executive Operation
Cognizant Kannada
10/2022 - Present Bangalore ,Karnataka Elementarty(A2)
• Review websites/ images/ video for infringements based on DMCA, Defamation,
Telugu
Privacy and Local Laws
Beginner(A1)
• Analyze data and evaluate trends/ patterns and Successfully managed, coordinated
and regulates all processes within operations
• Ensured that performance parameters were met and exceeded within company's SKILLS
guidelines and policies Analyses training needs and developed new training
programme based on analysis. Process Implementation
• Monitor/Track and present employee performances.
• Lead meetings to delegate tasks, assign workloads and communicate changing
priorities. As a volunteer I have performed extra activities ,which enabled me to Risk Management Process and Analysis
wear different hats mentioned below ,
• Trainer : Trainer for Multiple Queue ensuring the training and agent are properly Compliance Management
engaged till Ramp-up period.
• Quality Analyst : 1. Performed and coordinated multiple queues quality activities,
ensuring that all policies & procedures were always followed. 2. Reviewed Client Assessment and Analysis
production records for accuracy and compliance and ensuring agents are meeting
their Quality on monthly basis. Team Leadership Anti-money laundering
Process Executive Operation
Customer due diligence Fraud Analysis
Cognizant
02/2021 - 10/2022 Bangalore ,Karnataka
• Review user complaints on search platform for content violating DMCA and
Client handling
copyright laws.
• Review business listings based on user complaints and make policy-based HTML/C++(Intemediate) MS OFFICE
decisions to take down.
• Ensure exceptional viability / acceptance rate Process Improvements and
Adherence.\ AutoCAD - Electrical
• Meet process SLAs / metrics – productivity and quality targets within the
established timelines.
• Processed removal of counterfeit products in Trademark queue and ensuring
Handled removal of live infringing contents in Live streaming queue.
• Adhere to security practices set by organization Project Control, Management and
Review / Program delivery.
• Raise/update CRM tool under required categories for issues identified or escalate to
the SME / TL Customer Relationship Management and Receive tickets/work on
issues related to respective process.
• Provide information, educate customer to update trackers, update required
applications & tools and keep SME and TL informed of new issues people/team

Intern
Bharat Heavy Electricals Limited
06/2019 - 08/2019 Vellore ,Tamilnadu
• As a part of Internship we are tasked with the case study of CNC control setup and
its functions including Axis and positions for increased productivity and reducing
minimal margin error

EDUCATION
Bachelor of Technology GPA
Karunya Institute of Technology And Sciences , Coimbatore
7.79 / 10
2016 - 2020

High School 12th - PCMB

Nagarjuna PU College , Bangalore

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