Professional Documents
Culture Documents
CV Example
CV Example
Email: kmarecka@yahoo.co.uk
mobile: +393341346823
LANGUAGE KNOWLEDGE:
• English (fluent oral and written) (CAE Advanced English certificate)
• Italian Fluent (fluent oral and written) (nearly native speaker level)
• Polish Mother tongue
IT KNOWLEDGE:
• Use of KMS, CRM, GSP systems
• Windows, Microsoft Office, Excel, Microsoft Office Publisher, Power Point, Internet,
Email,
• Management of social media ( facebook, twitter, Instagram, Youtube etc.)
Management of E-commerce website
• Galileo Computer Reservation System Certificate, Amadeus, Worldspan,
• SAP • Stealth 400, • AS 400,
Nov 2015 – Dec 2015 Customer and dealers assistance for HP (Hewlett
Packard) working for Vauxhall, Opel and Chevrolet for General Motors (GM)
Luton, UK , Duties: customer assistance, work for Italian and Polish customers –
(for Italian and Polish market), email correspondence with clients and dealers, use of
CRM system
Aug 2015 - Sept 2015 Customer Service at General Motors, Minacs, Luton,
Bedfordshire, for ONSTAR project, http://www.opel.ie/onstar/onstar.html
Duties: answering calls from Customers from customers from England, Italy,
Poland (3 languages), on ONstar System, (handling emergency calls, destination
download, navigation, calls) working with systems KMS and GSP
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WORK EXPERIENCE ITALY
Social Media Manager for Comfort Hotel Bed and Breakfast in Florence, Italy
management of social media networks, customer care on- line
https://www.facebook.com/FlorenceComfort/?notif_t=page_user_activity
https://www.facebook.com/FlorenceComfort/
http://www.florencecomfort.com/
May 2015 - Jul 2015 Fashion Sample Office and Showroom assistant for
Knitwear Company “Maglificio Bartolini”, Prato, Italy
Duties: assistance in suppliers management, assistance in sales in showroom for
buyers, assistance in activities in showroom, color charts choice, new fabrics choice,
stylist assistant, assistant in interpretation of new orders from clients ( new knitwear
models), new tendencies research for new winter 2015 collection, compilation of spec
sheets, collaboration with production and modelling office
Jul 2013 - Sep 2013 “Fabrics research Assistant” (Fabrics and textile research)
for ”Roberto Cavalli S.p.a”, fashion company , Italy,
Duties: Assistant in all fabric research and fabric management, insertion of product
information, insertion of spec sheets, fabrics management, fabrics activation, fabrics
research and choice, contacts with Italian, English and French textile companies and
suppliers, accessories choice, choice of fabrics for the new fashion spring-summer
collection CRUISE, fabrics innovation, management of orders , use of the computer
system Stealth 400, As 400
Jun 2012 – Nov 2012 “Art Hotel Panorama” On line Reservations Manager
Duties: guest service, meeting and greeting clients, scheduling reservations,
answering phone calls, taking payments, reservations of rooms with tour operator
(Venere.com, Tripadvisor), updating database
May 2012 – Jun 2012 Retail sales assistant for Timberland, Florence
Duties: customer service, merchandising
25 June 2012 – 01 July 2012, Retail Sales Assistant for PANDORA jewels (in
Armando Poggi store), duties: new collection launching, customer service,
01 November 2010 – 01 April 2011, Retail Sales Manager at Duty free Airport
Store (fashion brands Salvatore Ferragamo, Etro Milano, Ermanno Scervino),
duties: customer service, management of cash desk, TAX FREE operations,
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05 July 2010 – 01 October 2010, Retail Sales assistant at luxury boutique
“Salvatore Ferragamo”, Florence town center (www.ferragamo.com),
duties: customer service focusing on correct customer needs comprehension, sales
of products with direct customer contact, customer welcome, assistance and
orientation during buying process keeping at the same time the adequate level of
service for customer satisfaction, -identification of slow rotation products, special
projects in which promotion, launching new products, new marketing initiatives, shop
management and shop operation process (transfers, inventory, orders)
July 2008 – May 2009, Senior Retail Manager for Morellato jewels at Rinascente
Store, Piazza della Reppublica, Florence, Italy
June 2009 – August 2009 Senior Retail Manager for Massimo Dutti and Zara
brands , Inditex, Via Cerretani, Florence, Italy
July 2008 Assistant Buyer Fashion and Translator Italian-English at “PITTI
UOMO E PITTI WOMAN PRECOLLECTION”, (international fashion event), for the
fashion company “Raguso”,
July 2008 - May 2009, Customer service ON-LINE and reservations for tour
operator “Expedia” work with Expedia website, on-line and telephone customer
service, handling customer queries, reservations of flights and hotels relocation, work
with Amadeus and word span system (www.expedia.it)
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EDUCATION
MASTER DEGREE AND BACHELOR DEGREE
October 2006 - September 2008 Master degree (level 1 and 2) in “Tourism and
development” at University “Toulouse Le Mirail”, in Toulouse, France
Thesis: “The role of international integration –example of Foundation Romualdo Del
Bianco in Florence
October 2003 – July 2006 Bachelor degree (Bc) at University of Economy,
“Tourism and Hotel Management”
Thesis: SPA and Wellness Sector –the comparison of Polish and Italian market
October 2014 –July 2015 Expertise specialist for e-commece and social media
marketing, Italy (studied subjects: management operations of e-commerce website,
activation of promotional activities in social networks and social media, management
of clients on line and feedback from the market)
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1995-1999 Linguistic School-College, “GCSE“, obtained: College „Liceum
Ogólnokształcące Towarzystwa Salezjańskiego” in Aleksandrow Kujawski, Poland
HOBBIES
• fashion, e -commerce, social networks, psychology, travel