Tugas Kuantitatif

Uji Validitas Dan Uji Reliabilitas

Dibuat dan Diajukan Untuk Memenuhi Tugas Kelompok Mata Kuliah
“Penelitian Kuantitatif’

Disusun Oleh :

Dosen Pengampu:
Ika Septina Windi Antari, S.Si,.M.STAT.

JURUSAN PERBANKAN SYARIAH

FAKULTAS EKONOMI DAN BISNIS ISLAM
INSTITUT AGAMA ISLAM DAN NEGERI PONOROGO
2023
 A. Uji Validitas
a) (Y1)

Hipotesis
H0 : Item pernyataan tidak valid
H1 : Item pernyataan valid
Keputusan
Hasil
 b) (X1)
Correlations
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 X1.11 X1.12 X1.13 X1.14 X1.15 X1.TOTAL
X1.1 Pearson Correlation 1 .713** .465** .595** .610** .410* .716** .683** .419* .302 .370* .622** .666** .613** .697** .822**
Sig. (2-tailed) .000 .010 .001 .000 .024 .000 .000 .021 .105 .044 .000 .000 .000 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.2 Pearson Correlation .713** 1 .466** .344 .539** .354 .571** .502** .503** .354 .307 .517** .523** .633** .618** .726**
Sig. (2-tailed) .000 .009 .062 .002 .055 .001 .005 .005 .055 .098 .003 .003 .000 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.3 Pearson Correlation .465** .466** 1 .375* .512** .599** .330 .547** .390* .457* .415* .607** .720** .475** .417* .719**
Sig. (2-tailed) .010 .009 .041 .004 .000 .075 .002 .033 .011 .023 .000 .000 .008 .022 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.4 Pearson Correlation .595** .344 .375* 1 .610** .194 .474** .589** .276 .464** .491** .419* .439* .701** .697** .716**
Sig. (2-tailed) .001 .062 .041 .000 .304 .008 .001 .140 .010 .006 .021 .015 .000 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.5 Pearson Correlation .610** .539** .512** .610** 1 .109 .719** .772** .249 .155 .604** .673** .491** .602** .618** .783**
Sig. (2-tailed) .000 .002 .004 .000 .565 .000 .000 .184 .414 .000 .000 .006 .000 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.6 Pearson Correlation .410* .354 .599** .194 .109 1 .116 .240 .593** .655** .141 .345 .822** .461* .257 .555**
Sig. (2-tailed) .024 .055 .000 .304 .565 .543 .201 .001 .000 .456 .062 .000 .010 .171 .001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.7 Pearson Correlation .716** .571** .330 .474** .719** .116 1 .798** .164 .180 .579** .732** .531** .417* .415* .718**
Sig. (2-tailed) .000 .001 .075 .008 .000 .543 .000 .386 .342 .001 .000 .003 .022 .023 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.8 Pearson Correlation .683** .502** .547** .589** .772** .240 .798** 1 .283 .340 .768** .821** .660** .503** .447* .830**
Sig. (2-tailed) .000 .005 .002 .001 .000 .201 .000 .130 .066 .000 .000 .000 .005 .013 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.9 Pearson Correlation .419* .503** .390* .276 .249 .593** .164 .283 1 .669** .176 .295 .469** .494** .491** .566**
Sig. (2-tailed) .021 .005 .033 .140 .184 .001 .386 .130 .000 .353 .113 .009 .005 .006 .001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.10 Pearson Correlation .302 .354 .457* .464** .155 .655** .180 .340 .669** 1 .206 .345 .520** .414* .257 .545**
Sig. (2-tailed) .105 .055 .011 .010 .414 .000 .342 .066 .000 .276 .062 .003 .023 .171 .002
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.11 Pearson Correlation .370* .307 .415* .491** .604** .141 .579** .768** .176 .206 1 .716** .549** .424* .436* .667**
Sig. (2-tailed) .044 .098 .023 .006 .000 .456 .001 .000 .353 .276 .000 .002 .019 .016 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.12 Pearson Correlation .622** .517** .607** .419* .673** .345 .732** .821** .295 .345 .716** 1 .696** .448* .554** .813**
Sig. (2-tailed) .000 .003 .000 .021 .000 .062 .000 .000 .113 .062 .000 .000 .013 .001 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.13 Pearson Correlation .666** .523** .720** .439* .491** .822** .531** .660** .469** .520** .549** .696** 1 .587** .480** .834**
Sig. (2-tailed) .000 .003 .000 .015 .006 .000 .003 .000 .009 .003 .002 .000 .001 .007 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.14 Pearson Correlation .613** .633** .475** .701** .602** .461* .417* .503** .494** .414* .424* .448* .587** 1 .771** .795**
Sig. (2-tailed) .000 .000 .008 .000 .000 .010 .022 .005 .005 .023 .019 .013 .001 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.15 Pearson Correlation .697** .618** .417* .697** .618** .257 .415* .447* .491** .257 .436* .554** .480** .771** 1 .765**
Sig. (2-tailed) .000 .000 .022 .000 .000 .171 .023 .013 .006 .171 .016 .001 .007 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X1.TOTAL Pearson Correlation .822** .726** .719** .716** .783** .555** .718** .830** .566** .545** .667** .813** .834** .795** .765** 1
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .001 .002 .000 .000 .000 .000 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).

Hipotesis
H0 : Item pernyataan tidak valid
H1 : Item pernyataan valid
Keputusan
Hasil
 c) (X2)
Correlations
X2.1 X2.2 X2.3 X2.4 X2.5 X2.6 X2.7 X2.8 X2.9 X2.10 X2.11 X2.12 X2.13 X2.14 X2.15 X2.TOTAL
X2.1 Pearson Correlation 1 .617** .508** .347 .531** .310 .299 .490** .489** .594** .654** .480** .075 .238 .408* .720**
Sig. (2-tailed) .000 .004 .061 .003 .095 .109 .006 .006 .001 .000 .007 .695 .205 .025 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.2 Pearson Correlation .617** 1 .543** .149 .373* .242 .497** .695** .569** .492** .447* .426* -.006 .141 .318 .676**
Sig. (2-tailed) .000 .002 .433 .042 .198 .005 .000 .001 .006 .013 .019 .973 .456 .087 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.3 Pearson Correlation .508** .543** 1 .545** .508** .224 .662** .911** .739** .321 .476** .380* .122 .438* .208 .772**
Sig. (2-tailed) .004 .002 .002 .004 .235 .000 .000 .000 .084 .008 .038 .520 .015 .271 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.4 Pearson Correlation .347 .149 .545** 1 .347 .287 .486** .434* .655** .128 .237 .233 .184 .288 .557** .607**
Sig. (2-tailed) .061 .433 .002 .061 .124 .007 .017 .000 .501 .208 .216 .330 .123 .001 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.5 Pearson Correlation .531** .373* .508** .347 1 .213 .299 .490** .285 .759** .382* .330 -.019 .238 .323 .623**
Sig. (2-tailed) .003 .042 .004 .061 .257 .109 .006 .127 .000 .037 .075 .922 .205 .081 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.6 Pearson Correlation .310 .242 .224 .287 .213 1 .512** .283 .362* .287 .542** .522** .429* .444* .444* .593**
Sig. (2-tailed) .095 .198 .235 .124 .257 .004 .130 .049 .124 .002 .003 .018 .014 .014 .001
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.7 Pearson Correlation .299 .497** .662** .486** .299 .512** 1 .681** .626** .260 .534** .337 .243 .248 .325 .725**
Sig. (2-tailed) .109 .005 .000 .007 .109 .004 .000 .000 .165 .002 .069 .195 .187 .080 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.8 Pearson Correlation .490** .695** .911** .434* .490** .283 .681** 1 .736** .345 .478** .465** .198 .349 .257 .797**
Sig. (2-tailed) .006 .000 .000 .017 .006 .130 .000 .000 .062 .008 .010 .293 .059 .170 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.9 Pearson Correlation .489** .569** .739** .655** .285 .362* .626** .736** 1 .296 .405* .409* .246 .310 .532** .792**
Sig. (2-tailed) .006 .001 .000 .000 .127 .049 .000 .000 .112 .026 .025 .190 .095 .002 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.10 Pearson Correlation .594** .492** .321 .128 .759** .287 .260 .345 .296 1 .621** .550** .184 .288 .467** .664**
Sig. (2-tailed) .001 .006 .084 .501 .000 .124 .165 .062 .112 .000 .002 .330 .123 .009 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.11 Pearson Correlation .654** .447* .476** .237 .382* .542** .534** .478** .405* .621** 1 .605** .203 .316 .514** .741**
Sig. (2-tailed) .000 .013 .008 .208 .037 .002 .002 .008 .026 .000 .000 .283 .088 .004 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.12 Pearson Correlation .480** .426* .380* .233 .330 .522** .337 .465** .409* .550** .605** 1 .514** .523** .360 .678**
Sig. (2-tailed) .007 .019 .038 .216 .075 .003 .069 .010 .025 .002 .000 .004 .003 .051 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.13 Pearson Correlation .075 -.006 .122 .184 -.019 .429* .243 .198 .246 .184 .203 .514** 1 .386* .285 .373*
Sig. (2-tailed) .695 .973 .520 .330 .922 .018 .195 .293 .190 .330 .283 .004 .035 .128 .042
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.14 Pearson Correlation .238 .141 .438* .288 .238 .444* .248 .349 .310 .288 .316 .523** .386* 1 .259 .494**
Sig. (2-tailed) .205 .456 .015 .123 .205 .014 .187 .059 .095 .123 .088 .003 .035 .167 .005
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.15 Pearson Correlation .408* .318 .208 .557** .323 .444* .325 .257 .532** .467** .514** .360 .285 .259 1 .639**
Sig. (2-tailed) .025 .087 .271 .001 .081 .014 .080 .170 .002 .009 .004 .051 .128 .167 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
X2.TOTAL Pearson Correlation .720** .676** .772** .607** .623** .593** .725** .797** .792** .664** .741** .678** .373* .494** .639** 1
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .000 .000 .000 .000 .042 .005 .000
N 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).

Hipotesis
H0 : Item pernyataan tidak valid
H1 : Item pernyataan valid
Keputusan
Hasil
B. Uji Reabilitas
a. (Y1)
Reliability Statistics
Cronbach's
Alpha N of Items
.930 15

Hipotesis
H0 : Instrument tidak reliabel
H1 : Instrument reliabel
Keputusan
Hasil

b. (X1)
Reliability Statistics
Cronbach's
Alpha N of Items
.935 15

Hipotesis
H0 : Instrument tidak reliabel
H1 : Instrument reliabel
Keputusan
Hasil

c. (X2)
Reliability Statistics
Cronbach's
Alpha N of Items
.905 15

Hipotesis
H0 : Instrument tidak reliabel
H1 : Instrument reliabel
Keputusan
Hasil
 LAMPIRAN

A. Kuisioner

Variabel Indikator Pernyataan SS S N TS STS

1. Berkunjung Kembali 1. Puas dengan kemudahan
layanan yang diberikan oleh
BSI
2. Saudara selalu
menggunakan layanan BSI
secara berulang-ulang
3. Interaksi atau konsul saya
dengan BSI jelas dan dapat
dimengerti
4. Tertarik untuk terus
menggunakan BSI dimasa
yang akan datang
5. Saudara akan menggunakan
kembali layanan BSI secara
Kepuasan berulang karena
Nasabah memberikan kemudahan
(Y) dalam bertransaksi
2. Ketersediaan 1. Menggunakan BSI
Merekomendasikan membuat tabungan saya
lebih mudah
2. Fitur layanan BSI lengkap
sesuai dengan kebutuhan
nasabah
3. Lebih memilih untuk
menabung dengan BSI
daripada bank lainnya
4. Berminat
merekomendasikan produk
dan layanan BSI kepada
orang lain
5. Secara keseluruhan, saya
merasa system BSI sangat
bermanfaat dan mudah
3. Konfirmasi Harapan 1. Bank BSI memberikan
panduan yang kompeten
(yang diperlukan) saat
kondisiapapun
2. Produk - produk yang
disediakan BSI sesuai
dengan kebutuhan saudara
 3. Layanan BSI sangat mudah
bagi nasabah
4. Kinerja layanan BSI sangat
sesuai dengan harapan
5. Layanan BSI mampu
memberikan pelayanan
yang terbaik
Kualitas 1. Mudah Berbaur 2. Dalam memberi pelayanan
Pelayanan pihak bank tidak lupa
(X1) menyebutkan nama nasabah
3. Sungguh-sungguh
mengutamakan kepentingan
nasabah
4. Memberikan perhatian
secara individual kepada
nasabah
5. Kenyamanan jam
operasional di Bank BSI
6. Karyawan yang
memperlakukan nasabah
secara penuh perhatian
2. Daya Tanggap 1. Dapat diandalkan dalam
menangani masalah jasa
pelanggan
2. Kecepatan pelayanan yang
diberikan oleh teller Bank
BSI
3. Bank menyelesaikan
pelayanan tepat waktu
yang dijanjikan
4. Menyimpan dokumen
tanpa kesalahan
5. Menyampaikan jasa secara
benar sejak pertama
kalinya
3. Profesional dalam 1. Karyawan bank mampu
Bekerja menjawab semua
pertanyaan nasabah
2. Karyawan yang
menumbuhkan rasa
percaya para nasabah
3. Membuat nasabah merasa
aman sewaktu melakukan
transaksi
4. Karyawan yang secara
konsisten bersikap sopan
 5. Kesiapan untuk merespons
permintaan nasabah
Keamanan 1.Keamanan 1. Saya merasa BSI mobile
Layanan Bertransaksi dengan dapat menjaga informasi
(X2) aplikasinya pribadi nasabah dengan
baik
2. Saya yakin transaksi BSI
mobile saya hanya akan
sampai ke rekening bank
yang di tuju
3. Saya dapat mencetak
laporan rekening melalui
layanan BSI yaitu BSI
mobile
4. Tersedia fitur keterangan
saldo dalam aplikasi BSI
mobile
5. Saya dapat mengakses
keterangan mengenai kartu
kredit dan ATM
2.Keamanan 1. Saya merasa BSI dapat
Bertransaski Offline menjaga informasi pribadi
nasabah dengan baik
2. Saya yakin transaksi BSI
hanya akan sampai ke
rekening bank yang di tuju
3. Saya dapat mencetak
laporan rekening dengan
mudah
4. Tersedia berbagai produk
layanan
5. Saya dapat mengakses
keterangan mengenai kartu
kredit dan ATM
3. Keamanan layanan 1. karyawan BSI dapat
menjaga dengan baik.
2. BSI sering melakukan
pengawasan terhadap nasabah
3. karyawan sering bertanya-
tanya terhadap nasabah terakit
keamanan yang diberikan
4. Saya memiliki pemahaman
yang bijak tentang keamanan
BSI
5. Saya yakin karyawan BSI
mampu menjaga keamanan
 BSI

B. Dokumentasi