Question Response

EFFECTIVE
COMMUNICATION 1
1. IDENTIFY THE
QUESTION/STATEMENT TYPE
2. DECIDE WHAT THE QUESTION

The IS ASKING
Question-
Response
3. LISTEN TO RESPONSES AND
Method ELIMINATE TRICKS
1. IDENTIFY THE
QUESTION/STATEMENT TYPE
Common Types:
why where who when
duration what action method choice
statement amount opinion request
yes/no
Pay attention to the first 1-2 words of
the Question to identify the Question
Type.
Some words that identify the Question

Type may be in the middle of a
Question.
Tag-Questions are Yes/No Questions.

Listening to the first 1-2 words of a Question is
very important. Often they will determine what
type of question it is asking.
Sometimes words in the middle of a
question help you identify the type of
Question.
If you know the Question/Statement Type,
you can more easily hear wrong answers—
almost 30% of all Wrong Responses are
wrong because they are Responses to a
different Question Type.
However, be careful! In some questions, the

type is not clear until later in the question
In the above Example, though this looks like a Yes/No
question at first, only at the end is it clear that it the Question
is asking for a Choice.
Remember that all Tag-Questions are Yes/No Questions.

EXAMPLES OF EACH QUESTION TYPE
Amount The answer will be about the quantity of something.
Choice The question will use “or”. The answer needs to pick one
of the choices.
Duration The answer will be about the length of time for an action.
Request The question will either ask someone to do something or ask
for permission to do something. The answer will either:
accept/turn down the request or give/not give permission.
Statement The answer will be about the same topic or the same
positive/negative feeling. Listen for context and use logic.
What Action The answer will be about an action.
When / What time The answer will be about time.
Where The answer will be about a place or location.

Who The answer will be about a person, group, organization or job title.
Why The answer will be about a cause or reason. The answer may
not use the word “because”.
Opinion The answer will be about someone’s opinion.

Method The answer will be about a process or method.
Yes/No The answer will say either “yes” or “no” or a synonym of

those words. There may also be a tag question.
Listen for negative forms of why Questions.

Method The answer will be about a process or method.
Yes/No The answer will say either “yes” or “no” or a synonym of

those words. There may also be a tag question.
Listen for negative forms of why Questions.

2.DECIDE WHAT THE
QUESTION IS ASKING
Listen for Key Words that give the Subject,
Object, Topic and Action.
Listen for Negative Words in the Question.
Listen for the Verb Tense.
Responses to Tag-Questions must answer

the main statement appropriately, NOT the
tag-questions.
You need to remember
these Key Words while
listening to the responses—
you will use these Key
Words to identify Wrong
Responses.
Key Words can be the Subject or Object of the sentence:
Key Words can be the Topic of the sentence:
Key Words can be the Action of the sentence:

Tag Questions
The only purpose of a Tag-Question at the end of a statement is

to request agreement or disagreement with the main
statement. When answering Tag-Questions, focus on the main
statement. The correct response will either agree or disagree
with the main statement. The whole Response—the “Yes” or “No”
and the statement after the comma—must either agree or
disagree with the main statement, NOT the tag-question.
3. LISTEN TO RESPONSES
AND ELIMINATE TRICKS
Correct Responses don’t normally

repeat key words unless asking for
clarification.
Some correct Responses are only

related to the question by Context.
QUESTION-RESPONSE TRICKS
1. Similar-Sounding Words. Listen for near-homophones (Ex: “freeze”,

“sneeze”). If the word sounds strange, it might be the wrong word!
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Cantu
Marketing
2. Topic-Related Words. Wrong Responses use words related to the topic of

the Question, but give information that the Question does not ask for.
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Cantu
Marketing
3. Word Repetition. Many wrong Responses will repeat words or phrases

from the Question but not be correct answers. In English, important words
from Questions are usually not repeated in Answers to Questions. Also,
beware of words that can be both nouns and verbs (Ex: “can”).
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Cantu
Marketing
4. Wrong Question Type. These wrong Responses will use pieces of

information from the Question, but they are answers to a different type of
Question (Ex: “who” instead of “where”).
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Cantu
Marketing
5. Wrong Subject/Object. These wrong Responses will use the correct

Question Type (“where”), but refer to different Subject or Object
(“someone” Question and a “something” Response) than the Question.
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Marketing
6. Wrong Verb Tense. These wrong Responses will use an incorrect verb
tense. For example, the Question is asking about the future, but the
Response uses the past tense.
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Cantu
Marketing
More Listen for what is wrong with an
Strategies 01 Answer Choice, not what is right.
Listen for what is wrong

02 with an Answer Choice.
If you miss a response, keep

03 listening!
04 Some Yes/No questions CAN be

answered without a “yes” or “no”.
Some “Yes/No” questions will begin with the
word “when”
05
THANK
YOU

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EFFECTIVE

2. DECIDE WHAT THE QUESTION

Some words that identify the Question

Tag-Questions are Yes/No Questions.

However, be careful! In some questions, the

Remember that all Tag-Questions are Yes/No Questions.

What Action The answer will be about an action.

When / What time The answer will be about time.

Where The answer will be about a place or location.

Opinion The answer will be about someone’s opinion.

Method The answer will be about a process or method.

Yes/No The answer will say either “yes” or “no” or a synonym of

Listen for negative forms of why Questions.

Method The answer will be about a process or method.

Yes/No The answer will say either “yes” or “no” or a synonym of

Listen for negative forms of why Questions.

Listen for Negative Words in the Question.

Listen for the Verb Tense.

Responses to Tag-Questions must answer

Key Words can be the Topic of the sentence:

Key Words can be the Action of the sentence:

The only purpose of a Tag-Question at the end of a statement is

Correct Responses don’t normally

Some correct Responses are only

1. Similar-Sounding Words. Listen for near-homophones (Ex: “freeze”,

2. Topic-Related Words. Wrong Responses use words related to the topic of

3. Word Repetition. Many wrong Responses will repeat words or phrases

4. Wrong Question Type. These wrong Responses will use pieces of

5. Wrong Subject/Object. These wrong Responses will use the correct

Listen for what is wrong

If you miss a response, keep

04 Some Yes/No questions CAN be

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