Lần 2:

1. Culture shock is defined as:

a. The feeling of confusion and disorientation when someone is exposed to a new culture.

b. A set of beliefs and practices that are different from the dominant culture.

c. A cultural phenomenon that is considered taboo in many societies.

d. A group of people who share common beliefs and practices that are different from the
dominant culture.

2. Which of the following is an example of a subculture?

a. College students

b. Professional athletes

c. Doctors

d. All of the above

3. A taboo is:

a. A social norm that is considered inappropriate or forbidden(not allow) in a particular culture.

b. A set of beliefs and practices that are shared by a group of people.

c. A type of subculture that is based on a specific profession or interest.

d. None of the above.

4. Which of the following is an example of a taboo in some cultures?

a. Eating with your hands

b. Wearing shoes inside the house

c. Kissing in public

d. All of the above

5. Which of the following is NOT a common symptom of culture shock?

a. Homesickness(nỗi nhớ nhà)

b. Anxiety

c. Increased confidence in one's ability to adapt to new situations

d. Feeling overwhelmed or confused

 6. What is the name of the closest distance zone, according to Edward T. Hall's model of
proxemics?

a. Intimate zone( 0-45cm)

b. Personal zone(45-120cm)

c. Social zone(120-360cm)

d. Public zone(>360cm)

e. Spatial zone

7. In Edward T. Hall's model of proxemics, what is the name of the distance zone that
represents a person's immediate surroundings and personal space?

a. Intimate zone

b. Personal zone

c. Social zone

d. Public zone

e. Emotional zone

8. In low-contact cultures, people tend to:

a. Stand closer together than in high-contact cultures.

b. Use more direct eye contact than in high-contact cultures.

c. Touch each other more frequently than in high-contact cultures.

d. Speak more loudly than in high-contact cultures.

e. Maintain more physical distance than in high-contact cultures.

9. Which of the following is an example of a high-contact culture?

a. Japan

b. Saudi Arabia

c. Germany

d. Finland

10. Please describe briefly, in your own words. What is a misunderstanding?

 Is in the way that people understand wrongly the things that other are talking about, it cause
confuse between them. It may be differing expectation between two parties, choice of word,
unclear in using body language or verbal communication cue, external factors…

11. Please describe briefly, in your own words. What is a stereotype?

 Stereotype is a type of form, model or assumptions which is organized widely of a group of
people based on their beliefs. It may be gathered by different factors such as nation, age, sex,
interests…

12. Please describe briefly, in your own words. What can cause a misunderstanding?
 You speak wrong language, using confused body language or pronounce wrongly, differences of
culture, ..

 There are some main factor that can cause mis understanding differing expectation between
two parties, the external factors such as noisy, bad weather, small space...confusing accent,
unclear body language or non-verbal, choice of words.


 13. Outlined five fundamental principles of verbal communication that, when employed
effectively, can enhance one's ability to communicate professionally.
 They are adequate preparation, Using key words, Human interest(tell something ralate to
tourist), Follow basic rules(short, modest speed, clear content, tone of voice, confident.),
Giving example(easier to understand..)
 These are some rules of principle fundamental principles of verbal communication which can
enhance people to communicate professionally:
- Use short and meaningful sentences
- Use the modest speed in speech, don’t talk too fast or too slow
- Use the quiet space in your talking
- Use clearly body langguage, verbal communication such as gesture, posture,..
- Tone of voice depend on the sittuation, loud enough to tourists can hear you
- To be confident in communicating
- Use clear content, make sure one is understanding all thing you are tâlking
about.

14. What are three topics or behaviors that you should avoid when communicating with
people from Vietnam?

A) Discussing personal interests

B) Criticizing someone directly

C) Telling jokes

D) Sharing opinions on food preferences

15. Native English-speaking countries do not include:

A) United States of America

B) United Kingdom

C) Canada

D) Germany

Give 5 ESL, 5 EFL and Native English speaking countries

16. Prepare a piece of information about a country or city that you will provide to
emotional, cognitive and sensory tourists (100 -120 words)

17. How do you describe the action of welcoming someone by making a physical gesture,
such as waving, instead of using verbal communication?

A) Non-verbal greeting

B) Silent signal

C) Verbal greeting

D) None of the above.

18. What are some commonly accepted guidelines for conveying messages through
nonverbal cues, such as eye contact, body language, facial expressions, and personal
 space, that can aid in seamless cross-cultural interactions and minimize the chances of
misinterpretation?

19. What is the definition of a stereotype?

20. What are the acceptable personal and intimate, social and public distances for
individuals from North America? (cm, meter)

21. What is the number of facial expressions that are distinct in their conveyed meanings?

21. How many different facial expressions are there that have distinct meanings?
22. Name some Anglo Saxon Taboos

23. What do the terms "extrovert" and "introvert" mean in personality psychology?

24. Please name 3 stages in the process of memory

25. What are sensory, emotional and cognitive learners?

26. How many percentage do we deliver by verbal and non-verbal communications? (tone of
voice, verbal?

27. How many Kinemes and facial expressions do we have?

28. Name 3 different gestures and give examples for each.

22. Culture shock is defined as:

e. The feeling of confusion and disorientation when someone is exposed to a new culture.

f. A set of beliefs and practices that are different from the dominant culture.

g. A cultural phenomenon that is considered taboo in many societies.

h. A group of people who share common beliefs and practices that are different from the
dominant culture.

23. Which of the following is an example of a subculture?

e. College students

f. Professional athletes

g. Doctors

h. All of the above

24. A taboo is:

e. A social norm that is considered inappropriate or forbidden in a particular culture.

f. A set of beliefs and practices that are shared by a group of people.

g. A type of subculture that is based on a specific profession or interest.

h. None of the above.

 25. Which of the following is an example of a taboo in some cultures?

e. Eating with your hands

f. Wearing shoes inside the house

g. Kissing in public

h. All of the above

26. Which of the following is NOT a common symptom of culture shock?

e. Homesickness

f. Anxiety

g. Increased confidence in one's ability to adapt to new situations

h. Feeling overwhelmed or confuse

What is the name of the closest distance zone, according to Edward T. Hall's model of
proxemics?

f. Intimate zone

g. Personal zone

h. Social zone

i. Public zone

j. Spatial zone

27. In Edward T. Hall's model of proxemics, what is the name of the distance zone that
represents a person's immediate surroundings and personal space?

f. Intimate zone

g. Personal zone

h. Social zone

i. Public zone

j. Emotional zone

28. In low-contact cultures, people tend to:

f. Stand closer together than in high-contact cultures.

g. Use more direct eye contact than in high-contact cultures.

h. Touch each other more frequently than in high-contact cultures.

i. Speak more loudly than in high-contact cultures.

j. Maintain more physical distance than in high-contact cultures.

29. Which of the following is an example of a high-contact culture?

e. Japan

f. Saudi Arabia

g. Germany

h. Finland

30. Please describe briefly, in your own words. What is a misunderstanding?

 Is in the way that people understand wrongly the things that other are talking about, it cause
confuse between them. It may be using wrong body language, …

31. Please describe briefly, in your own words. What is a stereotype?

 Stereotype is a type of formal

32. Please describe briefly, in your own words. What can cause a misunderstanding?

 You speak wrong language, using confused body language or pronounce wrongly, different kind
of culture, ..
33. Outlined five fundamental principles of verbal communication that, when employed
effectively, can enhance one's ability to communicate professionally.

34. What are three topics or behaviors that you should avoid when communicating with
people from Vietnam?

E) Discussing personal interests

F) Criticizing someone directly

G) Telling jokes

H) Sharing opinions on food preferences

35. Native English-speaking countries do not include:

E) United States of America

F) United Kingdom

G) Canada

H) Germany

Give 5 ESL, 5 EFL and Native English speaking countries

36. Prepare a piece of information about a country or city that you will provide to
emotional, cognitive and sensory tourists (100 -120 words)

37. How do you describe the action of welcoming someone by making a physical gesture,
such as waving, instead of using verbal communication?

E) Non-verbal greeting

F) Silent signal

G) Verbal greeting

H) None of the above.

38. What are some commonly accepted guidelines for conveying messages through
nonverbal cues, such as eye contact, body language, facial expressions, and personal
space, that can aid in seamless cross-cultural interactions and minimize the chances of
misinterpretation?

39. What is the definition of a stereotype?

40. What are the acceptable personal and intimate, social and public distances for
individuals from North America? (cm, meter)

41. What is the number of facial expressions that are distinct in their conveyed meanings?

29. How many different facial expressions are there that have distinct meanings?
30. Name some Anglo Saxon Taboos

31. What do the terms "extrovert" and "introvert" mean in personality psychology?

32. Please name 3 stages in the process of memory

33. What are sensory, emotional and cognitive learners?

34. How many percentage do we deliver by verbal and non-verbal communications? (tone of
voice, verbal?

35. How many Kinemes and facial expressions do we have?

36. Name 3 different gestures and give examples for each.