MOUNT VERNON HOSPITAL

Love & Quality Care

PATIENT RIGHTS & SERVICE CHARTER

Mount Vernon Hospital is committed to put the patient first with Love and Quality Care

OUR RESPONSIBILITY YOUR RESPONSIBILITY

1. To offer you excellent, safe, competent, compassionate and 1. To provide information on past illnesses,
quality healthcare in a healing environment. hospitalization, medications, allergies and
2. To maintain high standards and professionalism in pursuit of all matters related to their health.
medical healing. 2. To cooperate with the caregivers and follow
3. To strive to maintain these standards while open to instructions.
continuous learning from others. 3. To respect other patients and staff and
follow all the rules and regulations of the
facility.
YOUR RIGHT
4. To make payments for services received
1. To considerate and respectful care and medication
2. To obtain complete current information concerning your 5. To strictly adhere to any follow-up
diagnosis, treatment and prognosis appointments
3. To be given necessary information to give informed consent 6. To take care of health records in their
before the start of any procedure and/or treatment. possession and produce them when seeking
4. To every consideration of privacy concerning your medical care.
care. 7. To care for their valuables while in the
5. To confidentiality of information given to the health facility.
providers 8. To take necessary precaution and
6. To receive emergency treatment. preventive measures in case of infectious
7. To object to any human experimentation, research and and contagious diseases.
projects affecting their care and treatment. 9. To ask questions and seek redress when not
satisfied with the care given.

SERVICE CHARTER
SERVICE AMOUNT WAITING SERVICE AMOUNT WAITING

OPD Consultation 5 Mins VCT Services 10

Antenatal 10 Mins MCH Services 15 Mins

Postnatal 10 Mins Promotive & Preventive

Health Services
Laboratory Service 20 Mins ---------
Pharmacy
Ultrasound 15 Mins 15 Mins