RIFT VALLEY UNIVERSITY SENDEFA CAMPUS

Ethiopia TVET-System

INFORMATION TECHNOLOGY

SUPPORT SERVICE

Level III

MODULE TITLE: LEADING SMALL TEAM

LG CODE: ICT IT LST -003

L03: LEADING SMALL TEAM

Prepared by:- chare .D

 Chapter one

1.1 Introduction lead small team

Lead small team

Many people believe that leadership is simply being the first, biggest or most
powerful. Leadership in organizations has a different and more meaningful
definition. Very simply put, a leader is interpreted as someone who sets direction
in an effort and influences people to follow that direction – note that the people
can be a group,a team, an organization or a community,state,countary.

Small team leaders are responsible for nurturing the success of their entire team on
an individual level as well as a complete unit. However, in many cases, there can
be quite a bit of confusion surrounding what the role of the team leader is and how
they should assume that role.

In order to lead a team effectively, the leader needs to understand their role,
possess necessary leadership skills, as well as rely on and draw from the
contributions of other team members. The leader must have enough experience,
knowledge, and other relevant expertise that could add to or enhance efforts of the
team.

Leading
Leading is nothing its strategies or mechanism about setting direction and
ensuring that direction is followed. Leading can apply to leading oneself, other
individuals, groups, team, organizations and societies.
 It is coming or ranking first, exercising leadership ,providing or guidance a
leading question to control a group of people ,a country or situation
 Leader
 It is the person who leads or commands a group, team, community,
organization ,state,country.
 It is the inspiration and director of the action.
Team

 It is a group of people who share common objective and who need to work

together to achieve them. The common goals are seen as more important

than the goals of the individual.

 It is a small number of people with complementary skills who are

committed to a common purpose ,performance goals and approach for

which they hold themselves mutually accountable.

 Note that every group of individual does not necessarily constitute a

team .there are difference between group and teams.

 A team is distinct from a group when it has the following attribute:

 Linked together for A common purpose

 Interdependent function

 Key feature of team functioning

 Cohesion :the act of or state of sticking together , forming a united

whole
 Confrontation : the act challenging another
 Collaboration: the act of working with another person or team to
achieve a common goal.
 Group
It is a collection of individual who coordinate their individual efforts. When
two or more individual are classed together either by the organization or out
of social needs.

Comprassion between team and group

Basis for group Team
Comprassion
Leadership only one leader more than one
Members independent Interdependent
Process discuss ,decide and discuss,decide and do.
Delegate.

Work products individual Collective

Focus on accomplishing accomplishing
. Individual goals team goals

Accountability individual either individual

Or mutually

Similarities

 Two or more than two persons

 Interaction of members
 Face to face relationships.
 Leader
 Sharing of information and resources.
10 steps to lead small team to success include defining the following.

three ways to start strong.

1. Have a clear purpose and core :if you want to go somewhere,you have to
know where you are going and what roads you are willing to take.
2. Hire the right people: this is critical.you want the best ,most talented
people ,but those who are willing to play together for the teams success.
3. Be more selective about your customers: only work with customer who are
good fit with your core values and your team competencies.
three ways to stay effective in the present
4. Create an inspiring working environment:we must moved into a new
centeral location where our talented ,digital minded people feel
nurtured ,allowing their creativity to flow.
5. Foster a strong company culture:
Space where they can relax while brain storming ,is great.
6 .Help your team keep a clear mind and focus.
To maximize productivity
To care of your team day-to day concern.

two ways to promote future effectiveness

7. invest in learning
Help your people develop and grows as individuals
Ex sending them to training and industry conferences they come more
valuable to you.
8. support innovation .
Do things that don’t scale
 two ways to keep your team fresh and happy
9. treat your people right
Support their work life balance ,then they will support your vision and goals
with everything they have.
10.Have fun
Celebrate successes and arrange fun activity as a team.

1.2 way to motivate your team

 pay your people what they are worth
 provide them with a pleasant place to work
 offer opportunities for self development
 foster collaboration withn the team.
 Encourage happiness
 Set clear goals
Important things that make team successful
 Communicate openly with each other.
 Sharing their thoughts ,opinions and ideas with member of their team.
 Taking into consideration what others have to say.

1.3 Characteristics of Effective team

Clear sense of direction
 Shared purpose
 Goals and value are understand
Talented members
 Full complement of competencies(knowledge and skill)
available to accomplish set goals
Reasonable and efficient operating procedures
  Task, content and process system are in place to generate plans.
 Ateam also conduct ,meetings,share and receive information ,identify and
solve problem ,make decision .
Characteristics of effective team that distinguish them from simple
work group.
 Shared leadership rather than having one dominant leader
 Team accountability rather than holding individual accountable
 Distinctive purpose rather than assuming the corporate mission is the teams
 Shared work rather than simply trying to string together individual efforts
at the end of a project.
 Real work rather than making work or busy work projects.
A good team member is the one who
 Respect the time of all the other members
 Punctual for meeting, work, discussion
 Respect the opinion of others
 Share responsibilities
 Keep each other informed developments
1.4 Feature of good team
A good team has the following main features:
 Has a shared vision:- it knows what it wants to achieve
 Puts the desired team outcome first:- individual interests take a secondary
place
 Is clear about targets and priorities:- agrees those together
 Has members with different strengths:- who can make different
contributions
 1.5 stages in team development
Definition team development

The process of learning to work together effectively is known as team

development.In 1965 Bruce tuck -man an educational psychologist, identified four
stage of team development process that most teams follow to become high
performing and this stages of team development is called tuck man’s stages .in
1977 Tuck man jointly with Mary Ann Jensen added fifth stage.
Note : The main goals of team development are to improve productivity and
motivation.

There are five stages in team development

Stage 1. forming stage
The first stage for most team is forming which involves a period of orientation,
getting acquainted ( Team members are introduced to each other) and share
information about their backgrounds, interest and experience . At this stage
productivity is low because members are not clear on goals and tasks have minimal
knowledge and skill about how to function together.

Stage 2.Dissatisfaction (Storming)

The storming stage is the most difficult and critical stage to pass through.
It’s a period of marked by conflict and competition as individual personalities
emerge. Team performance may actual decrease because members are disagree on
team goals.
At this stage, the initial high expectations of the group are seen as being more
difficult to achieve.
Characteristics
 Feeling frustrated
 Feeling incompetent and confused
 reacting negatively toward the leader and other amount
Stage 3 Resolution (Norming)
At this stage the team is learning together resolving differences and developing
confidence and cohesion.
Characteristics
 Decreasing dissatisfaction
 Team performance increase
 Developing harmony ,trust, support and respect
 Developing self steam and confidence
Stage 4 production (performing)
In the performing stage consensus and cooperation have been well established and
the team is matured, organized and well-functioning. Team functioning is at
highest level of productivity and focus on each members shifts from individual to
group concern.
Characteristics
 Feeling excited about participating in team activities
 Feeling team strength
 Showing high confidence in accomplishing tasks
 Feeling positive about task successes

Stage 5. Termination(adjourning)
This is the last stage of team development that reflects the ending of the
process. At this stage most of team goals are accomplished and they will be
joining other teams and moving on to other work in the near future.

1.7 Team diagnostic questionnaire(survey) (TDS)

 This questionnaire is designed to diagnose the strengths and weaknesses of
team which means to determine the capability of team or how much the team
member’s goals are satisfied? To measure the handful of team feature that are
most consequential for team performance.TDS assesses how well members
work together and their motivation and satisfaction level.
0= not at all 1 = a little bit 2=somewhat
3= to large extent 4= very much

 Ex : is that team accomplish its goal?

Chapter two

Leader ship

2.1 what is leadership?

Leadership: is the act of motivating a group of people to act towards achieving a

common goals.
In a leadership situation, there are directive behavior and supportive behavior.

Directive behavior: means clearly telling people what to do, how to do it, where
to do it,when to do it.

Example of directive behavior

Any time leader:

- Plan work
-Set goal or objective
- Make clear role of each person - set time line for future work
Supportive behavior: means listening to people, providing support and
encouragement of their efforts.

Example of supportive behavior

 Ask for suggestion

  listen to the problem of the followers
 communicate information about total organization’s operation

2.2 Types of team leader

Designated: the person assigned to lead and organize a team ,establish a clear
goals, and facilitate open communication and team worker among team members.

Situational: any team member who has a skill to manage the situation at hand.

2.3 Characteristics Effective team leader

 support team philosophy

 Define,assign,share monitor and modify a plan.

 Review the team performance.
 Manage and allocate resource effectively.
 Treat team members with respect .
 Facilitate information sharing
 Facilitate conflict resolution
 Model effective team work
 Lead by example
Important leader ship qualities that separate good leader from bad
one.
 Honesty and integrity
 Inspire other
 Commitment and passion
 Good communicator
 Decision making capabilities
 Accountability
 Delegation and impowerment
 Creativity and innovation

qualities of an effective team leader :

  a clear communicator
 Strong organizational skill
 confident in the team
 respect full to others
 fair and kind
 willing to delegate

responsibility of team leader

 guiding a group of employees as they complete a project
 developing and implemeting a time line their team will use to reach its end
goal.
 Aligning followers to their vision
 Lead by example
 Conflict resolution
 Commitment to growth
 Maintain integrity

Q1. What is the difference between supervisor and leader

Ans. Supervisor always look at the quantity (number) of works but a leader looks
at the quality of the work. Also supervisor complete technical and administrative
tasks,work have to complete in time where as leader provide direction to team
members and doing management.

Defining the plan

When developing a plan , a team leader should consider.
Time : how much time is available to complete all the necessary tasks and
activities?
People: do the available staffs have the necessary knowledge and skills to perform
their roles?
Equipment: is the necessary equipment available and working?
Information: has all of the necessary information been collected and reviewed?