SUSTAINABILITY

REPORT
TABLE OF CONTENTS
03 MESSAGE FROM THE CEO 14 STAKEHOLDER DEMOGRAPHICS

04 ABOUT US 15 CONSUMER PROTECTION

05 VISION, MISSION, & VALUES 16 COMMUNITY ENGAGEMENT

07 OUR ESG GOALS 17 OUR PARTNERS

09 SUSTAINABILIY GOALS 18 CORPORATE SOCIAL RESPONSIBILITY

10 OUR ROAD TO NET ZERO 19 CUSTOMER SERVICEE

11 OPPORTUNITIES IN CLEAN ENERGY

13 BOARD COMPOSITION AND INDEPENDENCE

MESSAGE FROM THE CEO
Dear Stakeholders,
We recognize that our success depends not only on our
financial performance but also on our environmental and
I am pleased to share with you our first Environmental,
social performance. This is why we have integrated ESG
Social and Governance (ESG) report for Natfort
outcomes into our strategy, operations, and culture. We
Energy, an organisation with a great interest in
have set ambitious goals and targets to reduce our
renewable energy. This report reflects our commitment
environmental footprint, enhance our social impact, and
to creating a positive impact on the planet and society
strengthen our governance practices. We have also
through our innovative solutions and responsible
established a robust ESG management system to
practices.
monitor, measure, and report on our progress and
performance. This report will provide detailed
As a renewable energy company, and since our
information on our ESG approach, initiatives, and
inception, we have successfully launched and distributed
achievements. You will also learn about our plans and
over 8000 Solar Home Systems (SHS) units to low-
aspirations to improve our ESG performance and create
income and rural households. We have also expanded
long-term value for all our stakeholders.
our market reach and customer base across several
provinces and districts such as Manicaland Province
We are proud of what we have accomplished so far, but
(Mutare, Hauna), Masvingo (Gutu) and Mashonaland
we know there is still much more to do. We are
East (Goromonzi, Marondera). We have achieved these
committed to continuous improvement and innovation
milestones while maintaining a lean and agile team of
in all aspects of our business.
talented and passionate professionals who share our
vision and values.
Yours Sincerely,

Kudzanai Chitiva
CEO, Natfort Energy
 ABOUT US
Who We Are?
Natfort Energy is a company that provides clean
and affordable energy solutions to rural and peri-
urban households in Zimbabwe. Since its inception
in 2014, Natfort Energy has distributed over 8,000
solar home systems (SHS) to customers who
previously relied on kerosene, candles, or diesel
generators for lighting and power.
What We Do?
Natfort Energy's solar home systems are designed
to meet the needs and preferences of different
customer segments, ranging from basic lighting
and phone charging to powering TVs, and
refrigerators. The PAYGO model allows clients to
pay small incremental payments towards
ownership of a solar asset, and Natfort has
payments plans for 3, 6 and 10 months.
 VISION, MISSION, & VALUES

OUR VISION OUR MISSION

Enrich lives and contribute to the sustainable socio-econmic

Leading the quest to provide modern, affordable development of Sub- Saharian Africa by providing energy
and sustainable energy solutions for all by 2030. solutions that are tailor-made to meet the unique needs of
the region Improve access to Reliable, High Quality,
Affordable, Modern and Sustainable energy.

VALUES
OUR VALUES

Impact on People
Integrity
Teamwork
Professionalism
Eco-friendly innovation
 Our ESG Impact
Natfort Energy is committed to delivering positive ESG impacts through its business activities. The company's ESG report covers the following aspects:

ENVIRONMENTAL IMPACT SOCIAL IMPACT

Natfort Energy estimates that solar home systems have
displaced over 25,000 metric tons of Carbon dioxide (CO2)
emissions that would have been generated by fossil fuel-based
sources of energy.
The company also ensures that our solar home systems are
compliant with international standards for quality, safety,
and durability and that they are properly recycled or disposed
of at the end of their lifespan.
The organization minimizes its environmental footprint by
using renewable energy sources for its offices by reducing
waste and water consumption.
GOVERNANCE
Natfort Energy aims to improve the quality of life and livelihoods of
its customers by providing them with access to reliable and affordable
energy. The company's solar home systems enable customers to enjoy
better lighting, communication, entertainment, and comfort in their
homes, as well as to increase their income-generating opportunities by
extending their working hours or starting new businesses. Natfort
Energy also empowers women and youth by intentionally hiring them
as sales agents, technicians, or customer service representatives, and
by providing them with training and career development
opportunities. The company also supports local communities by
engaging with them on issues such as health, education, and
environmental awareness.
GOVERNANCE IMPACT

Natfort Energy adheres to the highest standards of corporate governance and

ethics in its operations. The company has a clear vision, mission, and values that
guide its strategic decisions and actions. The company also has a board of directors
that oversees its performance and risk management, and an executive team that
leads its day-to-day operations. Natfort Energy complies with all applicable laws
and regulations in Zimbabwe and respects the human rights and dignity of its
stakeholders. The company also fosters a culture of transparency, accountability,
and integrity among its employees, partners, suppliers, and customers.
OUR ESG GOALS
These inaugural goals are only a starting point to demonstrate our current commitment and performance on ESG.

ENVIRONMENTAL SOCIAL GOVERNANCE

Our objective is to achieve a reduction of
32,865 metric tonnes of carbon emissions
by the end of 2023.
Reduction of E-waste. By the year 2026, a total
of 10% of the product line will have reached the
end of its life cycle, resulting in the recycling of
approximately 2,100 kilograms of e-waste.
To ensure the proper execution and adherence
of the Environmental & Social Policy, it is
necessary to oversee and track its
implementation.
The installed capacity is expected to reach
65.18 kilowatts peak (kWp) by the end of
2023.
Ensure the highest level of safety in operations Successfully recruit an Environmental, Social
and closely monitor the implementation of and Governance supervisor/manager who will be
SHE (Safety, Health, and Environment) responsible for overseeing all operations by
operations. December 2023.
Minimize the occurrence of accidents and Achieve full compliance with the anti-
incidents in both work and site environments. corruption policy by December 2023.
Provide comprehensive training and education
to all customers, ensuring they are well-
informed about the advantages and benefits of
solar technologies.
Increase female representation in the
workforce by 5%

Achieve a 95% level of satisfaction among

employees and customers by the end of 2023.
 IMPACT
FOOTPRINT
SUSTAINABILITY GOALS
We believe that our business makes a meaningful difference to our customers and society. We have the potential to make the most meaningful contributions by
focusing on 5 of the 17 SDGs.
Target 5.5.2
Our product lines allow
women to engage in other
productive activities or
participate in community
decision-making processes.
As they participate in
community affairs, their
chances of occupying
leadership positions will
increase.
Target 6.1,1 Target 7.11
The key benefits of the solar Our products reduce
pumps is their ability to emissions related to the
provide access to clean and production of resources
safe drinking water in remote through improved
and off-grid areas. Many productivity, increased
communities, especially in efficiency, and reduced
rural areas lack access to energy consumption. The
reliable electricity supply or Solar Home Systems (SHS)
face challenges in accessing increase in access to
clean water sources. The electricity for populations
pumps are used to extract that are currently under-
water from underground served or lack access to grid-
sources such as wells or based electricity.
boreholes and distribute it to
the communities for drinking
Target 8.3.1, 8.5.2, 8.6.1 Target 13.2.2
Our product lines displace
Natfort supports initiatives fossil fuel-based electricity
aimed at improving skills and generation, thereby directly
productivity of the youth in reducing emissions from
reducing emissions from the power plants. Our products
informal sector by providing also enable independence,
training programs, and decentralization, and reduce
entrepreneurship development transmission losses. Lastly,
opportunities. their long life-span and
minimal maintenance
Our products and solutions requirements ensure
support women sustained clean energy
entrepreneurship and small generation over time.
business development, and
encourage innovation and
technological advancements that
lead to job creation.
OUR ROAD TO NET ZERO

Though Zimbabwe contributes less than 0.1% of global greenhouse gas

emissions, the country has committed to reduce emissions by 33% by
2030. By making these efforts to mitigate climate change, Zimbabwe
will also be able to achieve a number of societal benefits, as well as
meetings its international obligations. We are committed to helping
Zimbabwe get there.

Zimbabwe has a clean energy target

Reduce greenhouse missions
of generating by 2025
by 2030
1,100MW
UP TO
Our target number of big projects
40%
40 PROJECTS
The Transformative Impact We’ve Made: Empowering Individuals and
Shaping Communities
30 570
312
PayGO
Over 8000 solar systems, distributed by Natfort
Energy, are currently operational across
Zimbabwe.

58.06

EPC 8120 532 009

Total number of CO2 Emissions
A total of 312 large solar home systems have customers using clean Avoided in metric
been installed throughout Zimbabwe. energy tonnes

620
Total capacity
installed (kwp)
GOVERNANCE
 BOARD COMPOSITION AND
INDEPENDENCE

Board Diversity Women Empowerment

We value diversity and understand the importance of having an
The engineering field in Zimbabwe is largely dominated by male
independent board of directors. Our Board originally consisted
professionals, our organization is taking a conscious stance in
of private equity-backed directors and as those investors began
bridging and creating balance in the field by being a lot more
to divest, we worked to welcome board members with a range of
encouraging of the female inclusion in our organisation.
perspectives, backgrounds, ethnicities and expertise to build a
private company board.
 STAKEHOLDER DEMOGRAPHICS
As we move towards that future, our continued success is due to our strong partnerships and innovative ways of engaging our employees, customers,
vendors and communities.

EMPLOYEES

18
Number of employees

SALES & TECHNICAL AGENTS

53
Number of Agents

PARTNERS

Number of Partners
SOCIAL IMPACT
CONSUMER PROTECTION

The Company is committed to our end consumers and improving

their quality of life. As we are a signatory of the GOGLA Consumer
Protection Code, we will adhere to guiding principles in our
operations which include:

Appropriate product design Prevention of over- Transparency Responsible pricing

and delivery
The Company will take adequate
care to design products and delivery
channels in such a way that they do
not cause clients harm. Products and
delivery channels will be designed
with client characteristics taken into
account.
indebtedness
The Company will take adequate care in
all phases of their credit process to
determine that clients have the capacity
to repay without becoming over-
indebted. In addition, providers will
implement and monitor internal systems
that support prevention of over-
indebtedness and will foster efforts to
improve market level credit risk
management (such as credit information
sharing).
The Company will
Pricing, terms and conditions
communicate clear, sufficient
will be set in a way that is
and timely information in a
affordable to clients while
manner and language clients
allowing for financial
can understand so that clients
can make informed decisions. institutions to be sustainable.
The need for transparent The Company will strive to
information on pricing, terms provide positive real returns
and conditions of products is on deposits.
highlighted.
CUSTOMER
SERVICE

Fair and respectful treatment of clients

The Company will treat their clients fairly, and respectfully and will not
discriminate. The Company will ensure adequate safeguards to detect and
correct corruption and aggressive or abusive treatment by their staff and
agents, particularly during the loan sales and debt collection processes.

Privacy of client data

The privacy of individual client data will be respected in accordance with
the laws and regulations of individual jurisdictions. Such data will only be
used for the purposes specified at the time the information is collected or as
permitted by law, unless otherwise agreed with the client.

After-Sales Servive
The Company ensures availability of technical and after-sales service
support, including warranty and post-warranty service for a reasonable
period of time. The Company instructs consumers on proper use and care,
and any health and safety risks, related to the product usage or disposal.
The Company considers measures to enable continued operability of the
product in the event of the failure of the company. The Company will have
in place timely and responsive mechanisms for complaints and problem
resolution for their clients and will use these mechanisms both to resolve
individual problems and to improve their products and services.
 COMMUNITY ENGAGEMENT
Natfort Energy attracts investors,
such as impact funds, development
banks, and foundations, to finance its
growth and scale-up its impact. The
company engages investors through
transparent and regular reporting, due
diligence, and impact assessment.
Natfort Energy also showcases its
achievements and challenges through
events, newsletters, and social media.
INVESTORS EMPLOYEES
Natfort ensures that its employees feel
valued, motivated, and connected to the
organization's goals.
The company engages its employees
through; open communication channels,
feedback mechanisms, recognition
programs, training and development
initiatives, employee resource groups,
wellness programs, and social events.
Natfort Energy provides affordable and
reliable solar home systems to customers
in rural and remote areas, where access
to electricity is limited or nonexistent.
Natfort Energy engages customers
through various channels, such as
community meetings, mobile apps, and
feedback surveys. Natfort Energy also
educates customers on the benefits of
solar through social media.
CUSTOMERS SUPPLIERS
Natfort engages with suppliers in various
ways, including supplier selection and
evaluation, negotiation and contracting,
supplier relationship management,
collaborative product development,
supply chain optimization, sustainability
initiatives, and continuous improvement
efforts. These engagements cover a wide
range of topics aimed at ensuring effective
collaboration, meeting quality standards,
optimizing processes, promoting
sustainability, and driving innovation.
OUR PARTNERS
 Corporate Social
Responsibility

Natfort embarked on a journey to Mutare,

Hondevalley, and Hauna in the Manicaland
district with the purpose of conducting a
product launch that spanned three days.
The event garnered an impressive
attendance of over 300 individuals, and as a
result, we were able to secure a total of 100
sales during the course of the launch.
23 Kay Gardens, Kensington, Harare

+2638677008828

info@natfortenergy.com

https://natfort.services/natfort/