CHRISTOPHER N.

BURGER
cburgere@gmail.com cl.linkedin.com/pub/christopher-burger/2/236/6b +56 9-922-27156

SUMMARY
Bilingual (English, Spanish), IT leader with multi-national corporate, mining and government
experience. Experienced project manager and cost cutter (20 %+). Proven ability to design,
implement and future-proof multinational business operations and infrastructures. Experienced in
pre-Sales. Certified in Microsoft, Networking, Cybersecurity and ITIL. PMP trained. Proactive and
focus on Sales and cost efficiency.

SKILLS

• Wide ability to work based on objectives and under pressure

• Excellent interpersonal relationships with internal team and suppliers
• Leadership ability to face and direct complex projects, integrating solutions to different countries,
and in some cases reporting directly to English speaking superiors
• Ability to detect business and improvements, interacting with technical staff of clients and external
suppliers
• Excellent technical knowledge in the area of communications, networks and services of Datacenter
• Excellent technical knowledge in Mining Software administration and support, Tekla, Sap2000,
PDMS, Etap, Mathcad, AutoCAD Suite.
• Scrum Master, Cybersecurity, Networking.

EDUCATION
• B.S. (“Licenciatura”), computer science and telematics engineering, U. de las Americas, Chile,
2006
• ITIL Foundation V3 Certified
• CCNA, MS Professional 2000, MS Professional Server 2000, CompTIA Network+, CompTIA A+,
Avaya MPLS and VoIP,
• Project management professional (PMP)
• Strategy and Project Development
• Leadership and coaching Development
• Cybersecurity, MIT Certification
• Marketing Digital, Basic Course
• Scrum Master
• Huawei Cloud
• Cyber Security Certified Professional
• AWS
• The Agile Leader
• Power BI
 PROFESIONAL EXPERIENCE

DXC
DXC is the top 10 company worldwide, technology company deliver in Chile, the most
important transaction client in the country, Transbank, Redbanc, Nexus, also in Latin
America Responsible for Accounts like Ternium.
Apr-2021- Present
Responsibilities

§ Responsible for all Network, for all transaction for Wire transfer, online payment, Bank wires, Owner for
the following accounts: Transbank, Redbanc, Nexus (Chile) / Ternium (Argentina, Mexico, Brasil) / CPFL
( Brazil)
§ Responsible for Change Orders, Incident, Problems resolution.
§ Responsible for Management for more than 1200 devices, Firewall NGF, Routers, Switches, Load Balances,
Cloud Network and Security Solutions.
§ Managing Contract and budget for more that USD$20M Annually.
§ Always been proactive trying to automatize process with Technology.
§ Responsible for Ternium Account, networking ongoing operation and projects.
§ Working with top technologies in the market CISCO ACI-SDN, F5, Cisco, Fortinet, Palo Alto, Checkpoint,
AWS, Azure, Google Cloud, Huawei Cloud.
§ Responsible for 62 collaborators working around the globe.
§ Working with ERP Sales Force, SAP, MS Dynamics, Office 365, Exchange, SharePoint, HelpDesk System,
Amazon Web Services, MS Azure.

Achievements

§ Gain the trust of our clients with a G4G process (Go for Green), deliver the best support and best Projects.
§ Leading a team for 62 Persons.
§ Leading the Project, from share services to an Individual networks for these three transactional companies
in Chile, Implementing new Technology SDN, Cisco ACI, VMware NSX-T, AWS Networks.
§ Responsible for the ROADM network.
§ Implementation for a NOC L1 Engineers, L2 Ongoing, L3 Specialist for daily duty, and Projects and
proposals for Projects Area.
§ Be accountable for all the Team HR. (The Manager is the HR manager for your people in DXC)
§ Maintain the operation for one years without have any P1 or P2 Incident, Respond with 100% SLA with
the clients.
§ Train the trainers Program: L3 must train L2, L2 must Train L1, Projects must train the Team for new
technologies.

El Mercurio SAP
Mercurio SAP is a Holding Company responsible for almost 90% of the Newspaper and
digital media in Chile Area.
Jan 2018 – Mar 2020
IT COMUNICATION AND NETWORKING MANAGER

Responsibilities

§ Responsible for all Network, Security, Comunication, lines between all the 40 Different Branches.
According to support all operation in the Chile Location; With a Network MAN; Connected and managed
by my Team responsibility, within up to 18Gbps in Internet Delivering Services for more than 25 Web Pages,
for News, Radios, TV and so on. + a Local Area Network with up to 20Gbps In Point to Point and Mpls
Lines.
§ Define policies (including definition of Hardware, Software and security policies)
§ Managing Contract and budget for more that USD$4M Annually (With 19% Negotiation Cutter at the second
year)
§ Always been proactive trying to automatize process with Technology.
§ In Charge of all the Business partner for the company. (Regional Newspapers, Regional Radios, TV´s, and
Other company for the same holding)
§ Responsible for Call Center Mercurio, and all the PBX delivery services Up to 1500 users.
§ Working with technology Juniper, F5, Cisco, Fortinet, Palo Alto, Open Source, Nginx, Etc.
§ Manage annual USD$4M Budget with a qty of 15 Persons.
§ Working with ERP Sales Force, SAP, MS Dynamics, Office 365, Exchange, SharePoint, HelpDesk System,
Amazon Web Services, MS Azure.

Achievements

§ Organize all the Area, Improving Security and delivering Process to improve Business Performance
§ Leading a team for 15 Persons.
§ Leading the Project CDN for all the important Medias, LUN and EMOL.COM.
§ Responsible for Cybersecurity.

Thyssenkrupp Industrial Solution Chile

Thyssenkrupp is a Germany engineer Company with local sales of EUR150m and 200
Employees, focus on Miner projects and Miner Services.
Jan 2016 – March 2017
IT MANAGER

Responsibilities

§ Responsible for Support, Infrastructure, Security and Development According to support all operation in the
Chile Location
§ Define standards, setup and policies (including definition of Hardware, Software and security policies)
§ Always been proactive trying to automatize process with Technology.
§ In Charge of all the Technology, Performance and Improvement for “Sierra Gorda” and “Andina Traspaso”
Projects
§ Responsible for work and support with the following mining software: Tekla, Sap2000, PDMS, Etap,
Mathcad, AutoCAD Suite.
§ Manage annual CLP$250M IT budget and a team of 5 people

Achievements

§ Organize the IT Team

§ Implement Project Methodology
§ Implement Help Desk Solution ( According ITIL)
§ Standardize and implement Datacenter TIER I.
§ Reach Operation Performance uptime to 99%.
§ Create / Management “Requisition ONLINE system”
§ Implement Purchasing and Warehousing Processes with a ERP Tool
§ Implement intranet for all the Areas for the company.
§ Add security into the Network and also Server with audit process
§ Optimize the Finance Purchase and Invoicing Process from the Scratch
§ Negotiation with all IT contract, Software, Hardware and Mobile Phones Reducing by 20% the Annual
cost.

Oriflame Cosmetics
Oriflame is Swedish direct sales company with regional sales of EUR150m and 250,000
independent consultants. Regional IT operations encompass 700 computers and 30 servers.
2009 – September 2015
Latin America Infrastructure and Service Support Manager,

Responsibilities

§ Responsible for design, implementation, and executive oversight of IT architecture

§ Define standards, setup and policies (including definition of Hardware, Software and security policies)
§ Manage projects that affect Oriflame’s ability to optimize operations and align regional requirements with
global business initiatives
§ Manage annual EUR 2M IT budget (negotiating all vendor contracts) and a team of 14 people in five
countries

Achievements

§ Standardize all countries with same platforms, networking, and reducing cost and deliver better Users
Experience.
§ Design Architecture for Global Contact Center for 52 Countries.
§ Implementing the first Incident module for receive all the tech and support request, aligning with ITIL best
practices, showing KPI, SLA and Survey for end users.
§ Reduce Operation Cost 20%+ with all vendors and contract. (Networking, Telephone, Infrastructure,
Software, and outsourcing)
§ Implement ERP call “Orisales”, in Ecuador, Colombia, Mexico, Peru and Chile.
§ Migrate Online/ Mail/ ERP to Cloud.
§ Lead Sales Projects, for Recruitment and Sales over Social Media.
§ Standardize 5 datacenters in Latin America with TIER II, electrical systems, A/C, redundancy.

Internal Revenue Service of Chile (“SII”)

Chilean Government entity, care about collecting Taxes.
IT Support & Logistics Manager,
2008 – 2009

§ Managed a team of 15 person offering IT system support for 4,200 federal tax authority employees using
multiple systems: Window, Windows Server, User Support Level 2 support SharePoint tools, active
directory, ALTIRIS, and Help Desk
§ Responsible for USD 5M capex budget and security of physical assets, Vendors and contracts.
§ Negotiated maintenance and rental contracts

Achievements
§ Lead and design the first Ticketing system for IT support and for receive the request from the contributors
(According to ITIL good practices)
§ Lead and Implement first Online Inventory Solution, take caring the assets for the Government.
§ Prepare and Create the Budget Process and present into the Government entity.

Pre-Sales and Operation Engineer, Icon Security (NOMAD Security in US)

2006 – 2007
§ Responsible for pre-sales, implement and maintain the platform Icon Security System for VIP people. With
Digital Certificates, Single Sign on and non repudy system
§ Lead procedures and implementation for the platform in Chile for make DEMO.
§ Pre-Sales, Proof of Concept and lead the implementation in Salt Company Salt Lobos. Chile
§ Prepare and make process and entire documentation in Spanish.

TI Chief, Editorial Pacifico

2003 – 2006
§ Responsible for all aspects of system administration and configuration (Windows 2000 server, Cisco
Routers, LAN and WAN, firewall, etc.)
§ Lead ERP Softland implementation and migration from old ERP System.
§ Deliver support to APPLE Mac computers and servers.
§ Lead first small datacenter with Cisco technology.

Others

Budget, KPI, SLA, Windows Server, Active Directory, Exchange Server, SharePoint, Help Desk, MS Project, MS
Office, MAC, VMWare, Cognos BI, Softland, Symantec, McAfee, Nagios, Cacti, Appica, Single Sign On, Digital
Cetificate, Inventory solutions, Cisco, Networking, Web , Databases., AWS, Azure, Tekla, Eplan, Mathcad,
PDMS, Dynamics, SAP.