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Artificial Intelligence in Supply Chain
Artificial Intelligence in Supply Chain
INTELLIGENCE
&
SUPPLY CHAIN MANAGEMENT
Siddharth Nanda
Group 8
Srishti Arya
Shubham Kumar
Shubham Raj
Tanuj chaudhry
01 Introduction
What is artificial Intelligence ?
What is Artificial Intelligence ?
Artificial Intelligence is a method of making a computer, a
computer-controlled robot, or a software think intelligently
like the human mind. AI is accomplished by studying the
patterns of the human brain and by analyzing the cognitive
process. The outcome of these studies develops intelligent
software and systems.
Operations Cost
Most firms may encounter difficulty in implementing AI into supply
chain due to the associated costs. Although the operating costs can
be high, so can the initial upfront expenditures of investing in and
integrating the technology. AI is intended to facilitate human
employment by automating repetitive processes or facilitating
improved decision-making.
03 Tools of AI
Popular in Supply chain
Tools of AI
Predictive Analytics:
Predictive analytics can be used to analyze historical data and
forecast future demand patterns, inventory levels, and supply chain
disruptions.
Machine Learning:
Machine learning algorithms can be trained on large datasets to
make accurate predictions and optimize supply chain operations.
Autonomous Vehicles:
Autonomous vehicles such as drones and self-driving trucks can
be used to improve delivery times, reduce transportation costs,
and increase efficiency.
04 Case Study
NYKAA
NYKAA
Objective
Nykaa, a fashion and beauty retail brand, is a
popular online beauty and health destination. With
over 32,000 staff hours spent each month
addressing and responding to support concerns,
the organisation always provides a great customer
and purchasing experience.
It faced a hurdle because customers increasingly
preferred self-service over communicating with
representatives.
As a result, Nykaa chose to automate its customer
service in order to devote more time to other parts
of the customer experience.
Approach
Nykaa teamed with Verloop.io to boost
consumer engagement through chat support. It
built a solution that allowed Nykaa to manage
recurring requests such as cancellations,
returns, shipping enquiries, replacements,
refunds, and payment issues using bot-qualified
questions.
Nykaa was able to swap software systems
smoothly because of the AI's wide range of
integration options.
The purpose of using AI and machine learning
tools was to comprehend user intent and reply
to queries in a tailored manner.
Impact
Nykaa has been able to respond to client
inquiries with greater context after integrating
Verloop.io, which has increased post-
purchase customer happiness and
strengthened customer loyalty.
Nykaa managed almost 1.6 million different
talks in the first 30 days. ‘
The necessity to manually assign
conversations was removed when a client
clicked to send the conversation to one of
Nykaa's own specialists, who would then
handpick products depending on the
customer's needs.
Bibliography
https://dataconomy.com/blog/2023/01/23/artificial-
intelligence-supply-chain/#google_vignette
https://indiaai.gov.in/article/indian-retail-brands-using-ai-5-
case-studies
https://throughput.world/blog/ai-in-supply-chain-and-logistics/
https://www.logisticsit.com/articles/2022/09/28/four-ai-
challenges-businesses-face-in-the-supply-chain
Thank You