Complaints Drop 12

Journey Channel Type Category Sub Category
Subscription Call Center Complaint Onboarding onboarding issues
Subscription call center Complaint Onboarding account opening
Subscription call center Complaint Onboarding Registration
Transfer other account

Transfers Call Center Complaint payment
one bank
App/call
Transfers Complaint Payments Outward transfers
center
App/call
Transfers Complaint Payments Inward transfer
center
App/call
center
App/call Inward / Outward

Transfers Complaint Payments
center transfers
App/call
Transfers Complaint Payments Outward transfers
center
App/call
center
App/call
center
Security Call center Complaint Mobile App SoftToken
Security Call Center Complaint Mobile App OneAPP
Security - Notification Call Center Complaint Mobile App OneAPP
Security Call Center Complaint Mobile App OTP SMS Issue
Security Call Center Complaint Mobile App SoftToken
App/call
Cards Complaint Cards Debit Card
center
App/call
Cards Complaint Cards Debit Card
center
App/call
Cards Complaint Cards VCN
center
App/call
Cards Complaint Cards Debit card
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
MarketPlace Complaint Marketplace Offer / Product
center
App/call
MarketPlace Complaint Marketplace Transactions
center
App/call
MarketPlace Complaint Marketplace Transactions
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
App/call
center
Accounts Call center Complaint Accounts Inheritance
App/call
Accounts Complaint Accounts Stamped Statement
center
App/call
Accounts Complaint Accounts Account garnishment
center
App/call
Accounts Complaint Accounts Account blockage
center
App/call
Accounts Complaint Accounts Fund reservation
center
App/call
Accounts Complaint Accounts Account fees
center
App/call
Accounts Complaint Accounts Account interest
center
App/call
Accounts Complaint Accounts Customer data update
center
App/call
Accounts Complaint Accounts Open additional account
center
App/call
Accounts Complaint Accounts standing instructions
center
App/call
center
App/call
center
App/call
Accounts Complaint Accounts Close accounts
center
App/call
Accounts Complaint Accounts Close accounts
center
PFM Call Center Complaint Mobile App PFM
App/call
Invite Complaint Invite friend MGM
center
Invite Call center Complaint Invite friend MGM

Notification Call Center Complaint Mobile App OneAPP
accounts/cards -
Call Center Complaint Notification SMS TRX notification
Notification
Notification call center Complaint Mobile App OTP
App/call
Notification Complaint Cards SMS TRX notification
center
App/call
Notification Complaint Cards 3D secured notification
center
Loyalty Call Center Complaint Loyalty Enroll
Loyalty Call Center Complaint Loyalty Points
Loyalty Call Center Complaint Loyalty Points
Loyalty Call Center Complaint Loyalty Redemption

Loyalty Call Center Complaint Loyalty Pay Points
Loyalty Call Center Complaint Loyalty Deals
Loyalty Call Center Complaint Loyalty Generic
App/call
Loyalty Complaint Deals & Rewards Merchant Discount
center
App/call
Loyalty Complaint Deals & Rewards Merchant Cashback
center
App/call Merchant Discount

Loyalty Complaint Deals & Rewards
center /Cashback
Create request or
Support call center Complaint Mobile App
complaint from app
Support call center Complaint Mobile App View tickets
support call center Complaint Mobile App Attach documents
customer wrong/missing
Support call center Complaint
satisfaction Information
customer wrong/missing
Support call center Complaint
satisfaction Information
customer
Support call center Complaint Wrong Transaction
satisfaction
customer
Support call center Complaint Wrong Transaction
satisfaction
customer
Support call center Complaint Behavior
satisfaction
customer
satisfaction
customer
satisfaction
customer
satisfaction
customer
Support call center Complaint Confidentiality
satisfaction
Cards Call center Complaint Cards VCN
Cards Call center Complaint Cards Debit card
Cards Call center Complaint Cards Debit card

Funding Call Center Complaint Funding Funding fees
Funding Call Center Complain Funding Funding TRX
Funding Call Center Complain Funding AFT
Physical Channels/funding Call Center Complain mobile app ATM locations
App/call
support Complaint Mobile App problem
center
Subject dynamic Fields assigned team
Account
Account is not created Mobile Number
Opening unit
Account
Onboarding review delay
Opening Unit
Complaint
Can't register /Failure
team
Transfer amount(money)
Complaint
Can't make the transfer - Beneficiary payment (tb be filtered by financial team
product)
account number (financial product)

transaction date(dynamic field)
Cancel outward transfer & original amount(dynamic field)
Payment Team
Refund delayed - Beneficiary payment (tb be filtered by financial
product) (payment info reference, bank)
account number (finanical product)

original amount(dynamic field)
Transfer delayed Sender bank (dynamic field)(text) Payment Team
sender account number(dynamic field)(text)
sender name(dynamic field)(text)
transaction number(dynamic field)(optional)

wrong amount/Transfer
original amount(dynamic field)(money) Payment Team
with different currency
sender bank(dynamic field)(Beneficiary payment)
received amount (money)

fees amount(dynamic field)
wrong comm/fees Payment Team
- Beneficiary payment (tb be filtered by financial
Transfer Type(inward/outward)

Transfer /Beneficiary
original amount(dynamic field) Payment Team
Transfer delayed
wrong value date original amount(dynamic field) Payment Team

Transfer with different original amount(dynamic field)
Payment Team
currency - Beneficiary payment (tb be filtered by financial
- received amount
Can't access token App / Serial number for the token(text)(to be Application
Not Working determined) Support
Can't access App / Not Application

Working support
Transaction Number(text)
Application
Notification Delay Transaction date
Support
Serial number for the token(text)(to be Application

OTP Not Received
determined) Support

Activation Issue
determined) Support

Incorrect OTP
determined) Support
Application
Can't change personal data Account number(financial product)
Support
Can't change username Application

Account number(financial product)
/password Support
Cards
Digital Card is not created Account number(financial product) Customer
Service
Physical card Deactivation Complaint
Card No.(financial product)
delay team
Card No.(financial product) Complaint

VCN Closure delay
balance(money) team
(product 1):
Card Number Complaint
Account not Link
(product 2): team
account number
link product(debit card product)

Daily/monthly Purchase limit(money)
Cards
Daily/monthly No. of Purchase trx(number)
Authorization TRX control Customer
Daily/monthly cash limit(money)
Service
Daily/monthly No. of cash trx(number)
Card No.(financial product)(Card Complaint

Delay Card cancellation
number/status/expiry date) team

Delay Card cancellation

Card Delivery delay
Card Embossing Name ( 26 Character ) (dynamic

Complaint
Card printing issue field)(ignore special char.)
team

Card replacement issue

Card status not changed

Card status not changed
Points to Redeem(dynamic field)
Loyalty Release / Complaint
Loyalty account no#
Redemption team
real loyalty balance
Gift type
Card No.(financial product) Complaint

Pin Management Issue
delivery date (dynamic field) team
Complaint
Pin Management Issue Card No.(financial product)
team
Refund Reason:(dynamic field)(DDL)

LPF
DI
AMF
JF Complaint
Waving charged fees
Insurance fees team
Early settlement fees
Loan enrollment fees
Replacement fees
Others

Transaction Type:(dynamic field)(DDL)
cash Complaint
Card not working
purchase team
online
contactless
Refund Reason:(dynamic field)(DDL)

LPF
DI
AMF
JF Complaint
Waving charged fees
Insurance fees team
Early settlement fees
Loan enrollment fees
Replacement fees
Others
Identifier of payment:(section)
Amount(money)
Biller/Merchant(text)
Complaint
Offer not granted Account Number(financial product)
team
Transaction Reference(text)
Transaction Date (datetime)
Offer(text)
Amount(money)
Complaint
History not displayed Account Number(financial product)
team
Offer(text)
Amount(money)
History displayed Complaint
Account Number(financial product)
incorrectly team
Offer(text)
Amount(money)
Complaint
Booking not displayed Account Number(financial product)
team
Booking(text)
Amount(money)
Booking displayed Complaint
incorrectly team
Booking(text)
Amount(money)
Complaint
Bus ticket not granted Account Number(financial product)
team
Booking(text)
Amount(money)
Complaint
Event ticket not granted Account Number(financial product)
team
Booking(text)
Amount(money)
Gaming Voucher not Complaint
granted team
Voucher(text)
Amount(money)
Complaint
Gaming Voucher expired Account Number(financial product)
team
Voucher(text)
Amount(money)
Complaint
Promo code expired/invalid Account Number(financial product)
team
Voucher(text)
inheritance documents Complaint

delay team
account number(financial product) Complaint

Print Delay
Request number(service request) team
Complaint
Remove hold account number(financial product)
team
Complaint
reason /remove block account number(financial product)
team
Fund reservation on Complaint

account number(financial product)
account team

fees type(dynamic field)(DDL)(maintenance
Complaint
Unknown /refund fees fees/overdrawn/statement)
team
Fees date (dynamic field)
amount(dynamic field)
Interest calculation
amount(dynamic field) team
Not updated /pending Complaint

review team

not opened/not activated
team

to account number (text) Complaint
standing instructions
amount(money) team
freq (DDL)(once/monthly/daily/weekly/yearly)

Sweep In
amount(money) team

Sweep out
amount(money) team

sub Account closure
amount(money) team

full relation closure
amount(money) team
Account number (financial product)

PFM Transaction type (DDL)(withdrawal, deposit,
international withdrawal)
Complaint
wrong/Missing Display Customer issue description (text)
team
Current Balance(text)
Expected balance(text)
Sender mobile number(number)

Receiver mobile number(number) Complaint
Gift problem
Receiver account number(text) team
Receiver onboarding date(date)
Sender mobile number(number) Complaint

Link Not Working
Receiver mobile number(number) team
Transaction Number(text) Application
Notification not received
Transaction date(date) Support
Account number(financial product) Complaint

SMS Issue/not received
card number(financial product) team
Application
OTP Not Received
Support

SMS Issue

OTP SMS Issue
Application
Not enrolled in loyalty Account number(financial product)
Support
Account number(financial product) Application

Points not added
Transaction Date Support
Application
Point displayed incorrectly Account number(financial product)
Support

Exchange Date Application
Wrong redemption voucher
Merchant name(text) Support
Voucher Code

Voucher not working
Voucher Code

Voucher not received
Voucher Code
Incorrect voucher info Application

displayed Support
wrong Pay Points Transaction Date Application
consumption Amount Paid(money) Support
Merchant name(text)
Application
deal of month locked Account number(financial product)
Support
Application
Wrong trigger display Account number(financial product)
Support
Complaint
Redemption issue
team
Complaint
Redemption issue
team
Complaint
Technical problem
team
can’t create request or Complaint

complaint from app team
Complaint
Can’t see the tickets
team
Can’t attach the required Complaint

documents team
Complaint
Contact Center
team
Complaint
Agent bank
team
Complaint
Contact Center
team
Complaint
Agent bank
team
Complaint
Contact Center
team
Complaint
Agent bank
team
Complaint
Courier
team
Complaint
branch
team
Complaint
Data release
team
Card No. (financial product)

WafferX Cashback not Complaint
Original transaction amount(money)
correct team
WafferX Merchant (DDL)
Original transaction date

correct team

received team

received team
Complaint
VCN not issued
team
Application
Reactivation assistance Serial number for the token
Support

Amount(money) Complaint
waving funding fees
Masked other bank card number(text)(optional) team
Transaction date

Funding error
Transaction date

Money not reflected
Transaction date
ATM Location (address)

Complaint
BM ATM incorrect location ATM name
team
date & time
Application
Technical Problem
Technical Problem(DDL) support
related screen(text)
Reminder Action 80% SLA Failure assigned team Working
SLA Time
SLA Escalation Action days and hours
To: 1st reporting
To: owner user line
2 working days 247
CC:1st reporting line CC:2nd reporting
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line Sun - Thursday , 9:00 am
2 working day
CC:1st reporting line CC:2nd reporting till 8:00 pm
line
To: 1st reporting

2 working day
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting
2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

To: owner user line
1 working day 247
line
To: 1st reporting

2 working days
line
To: 1st reporting
2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

1 working day
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

3 working days
line
To: 1st reporting

3 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting
3 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting
2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

5 working days
line
To: 1st reporting

5 working days
line
To: 1st reporting
5 working days
line
To: 1st reporting

5 working days
line
To: 1st reporting

5 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting
2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

1 working day
line
To: 1st reporting

2 working days
line
To: 1st reporting

3 working days
line
To: 1st reporting
To: owner user line
1 working day 247
line
To: 1st reporting

2 working days
line
To: 1st reporting

To: owner user line
2 working days 247
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting
To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

To: owner user line
3 working days 247
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

3 working day
line
To: 1st reporting

4 working day
line
To: 1st reporting

5 working day
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting
2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

2 working days
line
To: 1st reporting

1 working days
line
To: 1st reporting

1 working days
line
To: 1st reporting

1 working days
line
To: 1st reporting

1 working days
line
To: 1st reporting
1 working days
line
To: 1st reporting

To: owner user line
2 working day 247
line
To: 1st reporting

5 working days
line
To: 1st reporting

5 working days
line
To: 1st reporting

5 working days
line
To: 1st reporting

3 working days
line
To: 1st reporting

To: owner user line
1 working day 247
line
1st Task Name 1st (task) routed team SLA task 1 working hours task1 2nd Task Name
Subscription Registration 1 working

Application Support 247
Failure day
payment can't make 1 working

transfer day
1 working create digital
IT investigation Application Support 247
day card
1 working Sun - Thursday , 8:00
Card Closure delay Cards Customer Service
day am till 4:00 pm

VCN Closure delay Cards Customer Service
day am till 4:00 pm

Debit card not link Cards Customer Service
day am till 4:00 pm
Debit card delay 1 working Sun - Thursday , 8:00

Cards Customer Service
cancellation day am till 4:00 pm
Prepaid card delay 1 working Sun - Thursday , 8:00

cancellation day am till 4:00 pm

Debit card Delivery delay Delivery unit
days am till 4:00 pm
2 working Sun - Thursday , 8:00 new Card

Debit card printing issue Cards Customer Service
day am till 4:00 pm delivery
Debit card replacement 1 working Sun - Thursday , 8:00

issue day am till 4:00 pm
Card 1 working Sun - Thursday , 8:00

number/status/expiry day am till 4:00 pm
Card 1 working Sun - Thursday , 8:00

number/status/expiry day am till 4:00 pm
Debit card loyalty 2 working Sun - Thursday , 8:00
Redemption days am till 4:00 pm
1 working
Debit card pin Issue Application Support 247
day
1 working
VCN pin Issue Application Support 247
day

Debit card waving fees Cards Customer Service
day am till 4:00 pm

Debit card not working Cards Customer Service
day am till 4:00 pm

VCN Card waving fees Cards Customer Service
day am till 4:00 pm
2 working
Marketoffer not granted Application Support 247
days
transaction history not 2 working
displayed days
History displayed 2 working

incorrectly days
2 working
Booked is not displayed Application Support 247
days
Booking is displayed 2 working

incorrectly days

Bus Ticket not received Settelment team

Event Ticket not received Settelment team
Gaming Voucher not 5 working Sun - Thursday , 8:00
Settelment team
received days am till 4:00 pm
Gaming Voucher is 5 working Sun - Thursday , 8:00

Settelment team
corrupted/expired days am till 4:00 pm
Marketplace Promo code 1 working

expired/invalid day
inheritance documents 1 working

Account Opening Unit 247
delay day
Stamped Statement Print 1 working Sun - Thursday , 8:00

Delivery unit
Delay day am till 4:00 pm
Account garnishment 1 working

remove hold day
Account blockage 1 working

remove block day
Fund reservation on 1 working

account day
1 working Account fees

Account fees refund AOU Account Opening Unit 247
day Technical
Interest
Account interest 1 working
Account Opening Unit 247 calculation
calculation AOU day
Technical
1 working
data not updated Account Opening Unit 247
day
additional account not 1 working

activated day

standing instructions Payment Team
day am till 4:00 pm
standing instructions 1 working Sun - Thursday , 8:00

Payment Team
Sweep In day am till 4:00 pm
standing instructions 1 working Sun - Thursday , 8:00

Payment Team
Sweep out day am till 4:00 pm
1 working
Close sub- accounts Account Opening Unit 247
day
1 working
Terminate full relation Account Opening Unit 247
day
Display shows incorrect 1 working

info day

MGM gift problem Cards Customer Service
day am till 4:00 pm
referral link is not 3 working

working days
TRX notification SMS 1 working Sun - Thursday , 8:00
Issue day am till 4:00 pm
TRX notification SMS 1 working Sun - Thursday , 8:00

Issue day am till 4:00 pm
3D secured notification 1 working

Issue day
Merchant Discount 1 working Sun - Thursday , 8:00
redemption issue day am till 4:00 pm
Merchant Cashback 1 working Sun - Thursday , 8:00

redemption issue day am till 4:00 pm
Merchant Discount
1 working
/Cashback Technical Application Support 247
day
problem
can’t create request or 1 working

complaint from app day
1 working
Can’t see the tickets Application Support 247
day
Can’t attach the required 1 working

documents day
WafferX Cashback not 5 working Sun - Thursday , 8:00
Settelment team
correct day am till 4:00 pm

Settelment team
correct day am till 4:00 pm

Settelment team
received day am till 4:00 pm

Settelment team
received day am till 4:00 pm
1 working
VCN not issued Application Support 247
day

waving funding fees Cards Customer Service
3 working
Funding error Application Support 247
days
Technical
2working Sun - Thursday , 8:00
AFT money not reflected Cards Customer Service money not
reflected
1 working
ATM incorrect location Application Support 247
day
2nd routed team (task) SLA task 2 working hours task2 3rd Task Name 3rd routed team (task)
Sun - Thursday , 8:00 am
Cards Customer Service 1 working day
till 4:00 pm
Sun - Thursday , 8:00 am
Delivery unit 2 working day
till 4:00 pm
Application Support 1 working day 247
SLA task
working
3 hours
Notification
task3 Template
comment
Channel Type Category Sub Category Subject dynamic Fields
call center Escalation Escalation Escalation Products
call center Escalation Escalation Escalation Contact Center
call center Escalation Escalation Escalation Deals & Rewards
call center Escalation Escalation Escalation Funding
call center Escalation Escalation Escalation Marketplace
call center Escalation Escalation Escalation Mobile App
call center Escalation Escalation Escalation onboarding
call center Escalation Escalation Escalation Payments
call center Escalation Escalation Escalation Transfers
call center Escalation Escalation Escalation IVR

SLA Failure
Reminder Action assigned team Working
assigned team SLA Time Escalation 1st (task) routed team
80% SLA days and hours
Action
To: 1st
To: owner user
reporting line
Call center supervisors Team 4 H CC:1st reporting 247
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
To: 1st
To: owner user
reporting line
CC:2nd
line
reporting line
SLA task
working
1 hours
2nd routed
task1 teamSLA
(task)
task
working
2 hours
3rd routed
task2 team SLA
(task)
task
working
3 hours
Notification
task3 Template
comment
Created by CC agents and handled by call center

supervisor not routed to complaints









Channel Type Category Sub Category Subject dynamic Fieldsassigned team
CBE CBE Complain CBE Complain CBE Complain CBE Complain Complaint team
E-mail E-mail E-mail E-mail E-mail Complaint team

assigned team
Reminder Action SLA Failure
SLA Time Working days 1st (task) routed team SLA task 1
80% SLA Escalation Action
and hours
To: 1st reporting

To: owner user Sun - Thursday ,
line
2 working days CC:1st reporting 9:00 am till 8:00
CC:2nd reporting
line pm
line
To: 1st reporting

To: owner user Sun - Thursday ,
line
2 working days CC:1st reporting 9:00 am till 8:00
CC:2nd reporting
line pm
line
working hours
2nd routed
task1 teamSLA
(task)
task
working
2 hours
3rd routed
task2 team SLA
(task)
task
working
3 hours
Notification
task3 Template
comment
auto creation case on CRM

based on E-mails received
from CBE Email to mobidfied
by complaint team
auto creation case on CRM

based on E-mails received
from customers to mobidfied
by complaint team

Complaints Drop 12

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Complaints Drop 12

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Journey Channel Type Category Sub Category

Subscription Call Center Complaint Onboarding onboarding issues

Subscription call center Complaint Onboarding account opening

Subscription call center Complaint Onboarding Registration

Transfer other account

App/call Inward / Outward

Security Call center Complaint Mobile App SoftToken

Security Call Center Complaint Mobile App OneAPP

Security - Notification Call Center Complaint Mobile App OneAPP

Security Call Center Complaint Mobile App OTP SMS Issue

Security Call Center Complaint Mobile App SoftToken

Security Call Center Complaint Mobile App SoftToken

Security Call Center Complaint Mobile App OneAPP

Security Call Center Complaint Mobile App OneAPP

Accounts Call center Complaint Accounts Inheritance

PFM Call Center Complaint Mobile App PFM

Invite Call center Complaint Invite friend MGM

Notification call center Complaint Mobile App OTP

Loyalty Call Center Complaint Loyalty Enroll

Loyalty Call Center Complaint Loyalty Points

Loyalty Call Center Complaint Loyalty Points

Loyalty Call Center Complaint Loyalty Redemption

Loyalty Call Center Complaint Loyalty Redemption

Loyalty Call Center Complaint Loyalty Redemption

Loyalty Call Center Complaint Loyalty Redemption

Loyalty Call Center Complaint Loyalty Deals

Loyalty Call Center Complaint Loyalty Generic

App/call Merchant Discount

Support call center Complaint Mobile App View tickets

support call center Complaint Mobile App Attach documents

Cards Call center Complaint Cards VCN

Cards Call center Complaint Cards Debit card

Cards Call center Complaint Cards Debit card

Cards Call center Complaint Cards VCN

Security Call Center Complaint Mobile App SoftToken

Funding Call Center Complaint Funding Funding fees

Funding Call Center Complain Funding Funding TRX

Funding Call Center Complain Funding AFT

Physical Channels/funding Call Center Complain mobile app ATM locations

account number (financial product)

account number (finanical product)

account number (finanical product)

account number (finanical product)

account number (finanical product)

account number (finanical product)

Can't access App / Not Application

Serial number for the token(text)(to be Application

Serial number for the token(text)(to be Application

Serial number for the token(text)(to be Application

Can't change username Application

Card No.(financial product) Complaint

link product(debit card product)

Card No.(financial product)(Card Complaint

Card No.(financial product)(Card Complaint

Card No.(financial product)(Card Complaint

Card Embossing Name ( 26 Character ) (dynamic

Card No.(financial product)(Card Complaint