HD07 - Amadeus Reservation and Ticketing Help Desk - Air - Help Desk Module - Jan2018 - 3903939 - en - US

Amadeus Reservation
and Ticketing Help Desk

- Air
Help Desk
Module
amadeus.com
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All Rights Reserved.
Edition 2.0
Job Number 4424
Published by:
Amadeus Learning Services

email: learning@amadeus.com
January 2018
Table of Contents
Before You Start ..................................................................................... 1

What's New in This Document.............................................................. 3
Chapter 1
Introduction to Amadeus Air ................................................................. 5
What Is Amadeus Air?.......................................................................... 5
What Are Global Distribution Agreements? .......................................... 5
Global Distribution Agreement - Non-Participating Carrier ........................... 6
Sponsored Carrier ......................................................................................... 7
Participating Carrier ....................................................................................... 7
Amadeus Altéa Reservation Airline ............................................................... 8
Ticketless Airlines .......................................................................................... 9
Working With the Daily Schedule Change .......................................... 11
How to Check Carrier Support for Access Update ...................................... 11
Chapter 2
Flight Connection Processing ............................................................. 13
How Are Flight Connections Processed? ........................................... 13
Using Dynamically Built Routes .......................................................... 13
Displaying Neutral Routes Without Options ........................................ 14
Using Connections in Availability Displays ......................................... 16
Working With the Minimum Connection Table .................................... 17
Chapter 3
Amadeus Access Levels ..................................................................... 19
Working with Connectivity Levels ....................................................... 19
What Is Standard Access? ................................................................. 21
Standard Access with Record Return ................................................. 23
Amadeus Access ............................................................................... 24
What Is Amadeus Access Update? ............................................................. 24
What Is Amadeus Access Sell? .................................................................. 26
What Is Full Amadeus Access? ................................................................... 27
What Is Direct Access? ............................................................................... 28
Chapter 4
Variations In Availability Displays ...................................................... 35
Overview: Variations in Availability Displays ....................................... 35
What Is Amadeus Availability Management?...................................... 35
What Is an Amadeus Carrier-Preferred Display? ................................ 39
© 2018 Amadeus s.a.s. - All Rights Reserved i

Amadeus Reservation and Ticketing Help Desk - Air Help Desk Module
Working With Amadeus Carrier-Preferred Display Management................ 41

System Responses in Carrier-Preferred Display ........................................ 42
Working with Married Segments......................................................... 43
Chapter 5
Explanation: The PCA Table Pages .................................................... 45
Chapter 6
Working With NoRecs .......................................................................... 49
What Is a NoRec? .............................................................................. 49
Why NoRecs? .................................................................................... 49
What Are TTY Messages? ................................................................. 50
Handling NoRecs ............................................................................... 51
How to Display NoRec Procedures Online.................................................. 53
Avoiding NoRecs ......................................................................................... 53
Chapter 7
Working With PNR History .................................................................. 55
What Is PNR History? ........................................................................ 55
Displaying PNR Creation History ........................................................ 56
Displaying a Segment History ............................................................ 60
Displaying PNR Record Locator History ............................................. 60
Appendix A
Amadeus Information Pages for Amadeus Air ................................... 61
ii Edition 2.0
Before You Start
Purpose of This Document

This document explains the Amadeus Air module.
It describes how to troubleshoot all of the Amadeus Air functionality, such as
schedules and availability.
Audience
This document is intended for first-level help desk staff attending the Help Desk
course.
The audience must have a good understanding of the following:
• Amadeus central system.
• Amadeus Selling Platform Connect.
• Amadeus Altéa Reservation Desktop (ARD Web).
• Amadeus Altéa Reservation Desktop Essential (ARD Essential).
Latest Version of This Document
For Travel Agencies:

1. Click here to view the User Guide in Amadeus Service Hub.
2. If you are asked to log in, select Travel Agency, then either:
- Enter the Office ID, Agent sign (or User ID), and Password that you
use to access Amadeus applications, then click on Sign in.
Or:
- If you are a first-time user, click on Register.
Note: For more information on how to register, click on the How to
register link.
3. Click on to view the guide in full screen.
4. Click on to receive alerts each time that the page is updated.
© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 1

For Airlines:
For the latest version of this document, and other reference material:
1. Click here to view the User Guide in Amadeus Service Hub.
2. If you are asked to log in, select Airline, then either:
- Enter your Service Hub user name and password, then click on Sign in.
Or:
- If you are a first-time user, click on Register to get access to Service
Hub.
3. Click on to view the guide in full screen.
4. Click on to receive alerts each time that the page is updated.
Feedback on This Document

Your feedback is very important, and will help us to improve this document.
Please email us with your comments and suggestions:
learning@amadeus.com
2 Edition 2.0
Before You Start
What's New in This Document

This edition includes the following changes:
Change Topic
Modified functionality • No-participating carriers system response has

been updated.
• See Global Distribution Agreement - Non-
Participating Carrier on page 6.
• Sponsored carrier system response has been
updated.
• See Sponsored Carrier on page 7.
• Amadeus Altéa Reservation airline system
response has been updated.
• See Amadeus Altéa Reservation Airline on page 8.
• Ticketless airlines system responses have been
updated.
• See Official Airline Guides on page 10.
• Working with the daily schedule change has been
updated.
• See Working With the Daily Schedule Change on
page 11.
• How to check carrier support for access update
has been updated.
• See How to Check Carrier Support for Access
Update on page 11.
• Working with connectivity levels system responses
have been updated.
• See Working with Connectivity Levels on page 19.
• Standard Access example has been updated.
• See Example: Standard Access on page 21.
• Full Amadeus Access system response has been
updated.
• See What Is Full Amadeus Access? on page 27.
• Entering a Direct Access display using short
entries has been updated.
• See How to Enter a Direct Access Display Using a
Short Entry on page 30.
• What are the differences between Amadeus and
Direct Access displays has been updated.
• See What Are the Differences Between Amadeus
and Direct Access Displays? on page 31.
• Married segments has been updated.
• See Working with Married Segments on page 43.
• The PCA table pages explanation has been
updated.
• See Explanation: The PCA Table Pages on page
45.

Chapter 1
Introduction to Amadeus Air
What Is Amadeus Air?

Amadeus Air provides airline schedules for more than 780 airlines and availability
information for flights that have seats available for sale on more than 450 airlines
of which more than 300 offer last seat availability.
The central system stores 500,000 city pairs and 3.9 million routings worldwide,
offering you a wide range of direct flights and 60 million connecting flights.
You can request schedules and availability for up to 361 days in the future and up
to three days in the past. Past-date flights are displayed without availability
posting levels.
What Are Global Distribution Agreements?

GG PCA
Each airline that can be sold in Amadeus has a contractual agreement with
Amadeus. This is called the Global Distribution Agreement, and defines the level
of functionality, level of service and costs.
An airline can have one of the following statuses in Amadeus:
• Non-participating carrier.
• Sponsored carrier
• Participating carrier.
• Amadeus Altéa Reservation airline.
• Light ticketing.
• Ticketless.
To find out how many airlines are available in Amadeus, enter GGPCALFIG.
You can display information about each airline that can be sold in Amadeus by
entering GGPCA followed by the airline code, for example, GGPCAAF.
The GGPCA page is described in detail in Explanation: The PCA Table Pages on
page 45.

Global Distribution Agreement - Non-Participating Carrier

The airline does not wish to be sold in Amadeus, and has no agreement with
Amadeus.
You can access the airline’s timetable and schedule in Amadeus by adding the
/AYY option to the timetable/schedule entry.
For example, to display all flights from Lahore to Karachi enter:
SN14AUGKHILHE/AYY
System response:
** AMADEUS SCHEDULES - SN ** LHE LAHORE.PK 218 TU 14AUG 0000
1 NL 142 Y KHI M LHE M 0745 0930 0 319 1:45
2 NL 148 Y KHI M LHE M 1330 1515 0 32S 1:45
3 NL 144 Y KHI M LHE M 1900 2045 0 32S 1:45
4 EK 603 J7 C7 I7 O7 PC Y9 E9 /KHI DXB 3 2230 2345 E0/77W
R9 W9 M9 B9 U9 K9 H9 Q9 L9 T9 V9 X9
EK 624 J7 C7 I7 O7 PC Y9 E9 /DXB 3 LHE 0315+1 0720+1E0/77W 8:50
R9 W9 M9 B9 U9 K9 H9 QC LC TC VC XC
5 FZ 336 Y4 A4 I4 E4 O4 W4 T4 KHI M DXB 2 1425 1525 E0.73H
M4 N4 R4 B4 U4 V4 K4 Q4 L4 X4
EK 622 J7 C7 I7 O7 PC Y9 E9 /DXB 3 LHE 2150 0150+1E0/77W 11:25
R9 W9 M9 B9 U9 K9 HC QC LC TC VC XC
R9 W9 M9 B9 U9 K9 H9 Q9 L9 T9 V9 X9
EK 624 J7 C7 I7 O7 PC Y9 E9 /DXB 3 LHE 0315+1 0720+1E0/77W 11:40
R9 W9 M9 B9 U9 K9 H9 QC LC TC VC XC
R9 W9 M9 B9 U9 K9 H9 Q9 L9 T9 V9 X9
EK 622 J7 C7 I7 O7 PC Y9 E9 /DXB 3 LHE 2150 0150+1E0/77W 11:45
R9 W9 M9 B9 U9 K9 HC QC LC TC VC XC
>
If you try to display the GGPCA page for an airline that is not a participating
carrier, for example, GGPCANL (SHAHEEN AIR INTL) shown on the above
display, the system displays the message:
>GGPCANL
THIS CARRIER IS NOT A VALID AMADEUS PARTICIPATING CARRIER
>
6 Edition 2.0
Chapter 1 Introduction to Amadeus Air
Sponsored Carrier
GGNONPCA
Certain airlines do not have an agreement to be sold in Amadeus but have been
sponsored by an airline or ACO.
These airlines can only be sold by the airlines that sponsor them or by travel
agents in a particular market, and only via the long sell entry.
For example:
D* EN 1JUN17 0730Z
FIND HEREAFTER THE LIST OF THE SPONSORED/NONPCA CARRIERS
AVAILABLE FOR THE LONG-SELL ENTRY ONLY.
AIRLINES SPONSORED BY AN AIRLINE OR ACO.
N/S CONTACTS E MAIL

--- -------- ------
LUFTHANSA : GUNTHER ABB GUNTHER.ABB@DLH.DE

IBERIA : GEMA ASCASIBAR GASCASIBAR@IBERIA.ES
THAI AIRWAYS : PATCHARAPORN JULATIWONG PATCHARAPORN.J@THAIAIRWAYS.CO.TH
AIR FRANCE : AXELLE EVE AXEVE@AIRFRANCE.FR
ACO : A02 5017
KEY TO TABLE:
AUS/FIN/NZL/USA = TRAVEL AGENCIES IN AU/FI/NZ/US
CARRIER NAME PNR ADDRESS SPONSORS

------------- ----------- --------

IT TIGERAIR TAIWAN CI,AE (CSH PURPOSE)
WK EDELWEISS AIR LX
FY FIREFLY HDQRMFY MH (CSH PURPOSE)
GZ AIR RAROTONGA AKLRMNZ AF,LH,AUS/NZL/USA
KB DRUK AIR HDQRMKB AF,LH,AUS/NZL/USA
MZ PT. MERPATI NUSANTARA JKTRMGA AF,LH,AUS/FIN/NZL/USA,QT3 & TU3
TY AIR CALEDONIE NOURMTY AF,LH,SB,AUS/NZL/USA
WN SOUTHWEST AIRLINES TEXAS DFWRMWN AF,LH,FI,1A,FIN/USA
PK PAKISTAN INTERNATIONAL KHIRMPK AF,BI,CX,GA,KA,KE,KQ,MH
XY NATIONAL AIR SERVICES HDQRMXY QR
JE MANGO JNB7RSA SA (CSH PURPOSE)
CJ BA CITYFLYER BA (FQTV PURPOSE)
ZD EWA AIR DZARMZD UU (CSH PURPOSE)
6C AIR TIMOR DILRS6C GA (CSH PURPOSE)
AW AFRICA WORLD AIRLINES SA (CSH PURPOSE)
RS AIR SEOUL OZ (CSH PURPOSE)
JX JAMBO JET KQ (CSH PURPOSE)
3A CHU KONG PASSENGER TRANSPORT CX (IET PURPOSE)
 These airlines and markets can make a sell entry.
Participating Carrier
A participating carrier airline does not use Amadeus as its own reservation
system, but can receive reservations made in Amadeus. The airline is shown on
and can be sold from all Amadeus Air displays.

Amadeus Altéa Reservation Airline

An Amadeus Altéa Reservation Airline uses Amadeus as its own reservation
system. It can have its own inventory system or can use the Amadeus Altéa
Inventory. (See GGPCALINV for the list of airlines using the Amadeus Altéa
Inventory.)
Originally, the only Amadeus Altéa Reservation Airlines were the founders of
Amadeus. Now there are over 130 Amadeus Altéa Reservation Airlines.
The GGPCA page indicates if the airline is an Amadeus Altéa Reservation Airline.
For example:
GGPCAQF
System response:
PARTICIPATING CARRIER ACCESS AND FUNCTION LEVEL
QF - QANTAS AIRWAYS
ALTEA RESERVATION :YES

ACCESS INDICATOR : / RECORD LOCATOR RETURN : ALL
LAST SEAT AVAIL INDIC : / CARRIER PREFERRED DISP : ALL
STANDARD ACCESS : BOOKING RANGE IN DAYS : 353
AMADEUS ACCESS SELL : YES INTERACTIVE SEAT MAP : YES
DYNAMIC SCHEDULE UPD : YES INTERACTIVE ASR : YES
NUMERIC AVAIL UPDATE : YES ASR DAYS/HOURS : 356/24
AMADEUS DYNAMIC AVAIL : YES BP ISSUE DAYS/HOURS : 356/24
DIRECT ACCESS :
PASSIVE SEGMENT: PASSIVE NOTIFY: PNR CLAIM:

SERVICE SEGMENT: DELETE SEGMENT: TICKETLESS:
MEAL VALIDATION: FREQUENT FLYER: Y EPAY:
FOR DECODING ENTER : E-TKT NBR TRANSMISSION:ALL

GGPCALDEC (FOR MENU) PAPER TKNB TRANSM. VIA FA:ALL
GGPCALDEC1 (FOR ACCESS) PAPER TNB TRANSM. VIA FHA/FHM:ALL
GGPCALDEC2 (FOR FUNCTION) OPERATIONAL MVT/DIV FLIFO:Y
>
 The airline uses Altéa Reservation.
8 Edition 2.0
Ticketless Airlines
HETLA
The Amadeus Ticketless Access is intended for the low cost carriers who choose
to distribute their content to Amadeus end-users. With Amadeus Ticketless
Access, Amadeus is responding to the low cost carriers’ need for a larger reach
and higher yield as well as increasing the content value that is available from all
Amadeus channels.
Distributing such airlines in Amadeus requires that their flights are integrated in
the Amadeus principal displays with “simplified” booking process capabilities
offered to the Amadeus travel agencies.
The other main feature of the Amadeus Ticketless Access to those low cost
carriers lies in the communication technology used. By responding to the low cost
carrier need for accessing their API using the XML type of message format,
Amadeus Ticketless Access has by-passed costly technology like IATA
EDIFACT, AIRIMP messages, Host to Host or SITA.
Detailed Functional Features

Amadeus Ticketless Access is a new kind of access type that covers a full
booking process including the following functionalities:
• Schedules.
• Integration of the flights in the Amadeus principal displays.
• Availability display from the airline’s inventory with the fares.
• Fare rules display.
• Short Sell from the airline availability display.
• Pricing.
• Payment.
• Book reservation at end of transaction.
• Checking of the reservation status.

Light Ticketing
Light Ticketing carriers can be booked by the travel agent using the same simple
and integrated workflow as any other carrier in Amadeus:
• Pricing entries will be aligned with the standard booking flow.
• Chargeable services will be priced with the FXG entry in the cryptic booking
flow and through a standard message in web-services and the API.
• Followed by a standard issuance entry (TTP/TTM) to finalise the booking
process.
Once this process has been completed:
• The PNR will be updated with Light ticket numbers in this process, for
itinerary and services.
• A back office AIR will be sent to the mid and back offices containing all the
info from the PNR, TST and TSM as for all traditional carriers.
• Online sales reports will contain the sales done on these carriers in a
dedicated partition, for example, TJQ/T-HV.
• No reporting files (RET files) will be sent to the BSP as light ticket payment
and issuance is instantaneous.
Official Airline Guides

The Ticketless Access carrier regularly sends its schedule to the OAG (Official
Airline Guides). The OAG sends it to Amadeus.
Note: At least one class must be published for the flight to be included in an
availability display.
If a Ticketless Access airline supports online connection, the OAG sends
standard and specific minimum connecting time (MCT) information to Amadeus.
The method used to identify a Ticketless Access airline on an availability display
depends on the end user as follows:
• By a dash (–) for cryptic and Amadeus Selling Platform users (see the
following example).
• By the letters TLA for API users.
AN28FEBCDGCPH
** AMADEUS AVAILABILITY - AN ** CPH COPENHAGEN.DK 54 WE 28FEB 0000
1AF:9W6838 C9 J9 Z9 I0 P0 Y9 M9 /CDG2F CPH 3 0710 0905 E0/318 TR 1:55
T9 U9 N9 L9 Q9 S9 K9 H9 V9 O9 W9
2 AF1750 J9 C9 D9 I9 O9 W9 S9 /CDG2F CPH 3 0710 0905 E0/318 1:55
A9 Y9 B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9 R9 V9 X9 GR
3 SK 566 C9 D9 Z9 R9 J9 Y9 S9 /CDG 1 CPH 3 1110 1300 E0/320 1:50
B9 P9 A9 E9 M9 H9 Q9 V9 W9 U9 K9 L9 T9 O9 G9 N9
4SK:SQ2632 Z4 C4 J4 U4 D4 S4 T4 /CDG 1 CPH 3 1110 1300 E0/320 1:50
P4 Y4 B4 E4 M4 H4 W4 Q4 N4 V4 K4
5 AF1850 J3 C3 D3 I3 Z2 W9 S9 /CDG2F CPH 3 1220 1415 E0/318 1:55
A9 Y9 B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9 R9 V9 GR
6 AF1050 J9 C9 D9 I9 Z9 O9 W9 /CDG2F CPH 3 1750 1940 E0/318 1:50
S9 A9 Y9 B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9 R9 GR
7 U23827 W9 B9 Y9 /CDG2D CPH 2 1805 2000 T0-320 1:55
 In TO-320 the dash (-) indicates a ticketless airline.
To report problems that you are having related to ticketless airlines open an
incident record and assign it to the Service Management Centre.
10 Edition 2.0
Working With the Daily Schedule Change

Since May 2012, the Official Airline Guide (OAG) has provided Amadeus with a
daily transmission of schedule data files. The OAG file is transmitted to Amadeus
around 3:00 - 4:00am GMT in general. When there are no issues, the OAG file
can take from 40 minutes to two hours to be loaded to the Amadeus central
system.
The OAG file is received by the Service Management Centre (SMC). This
includes all CRSs with the flight, schedule, classes, comments, and other details,
for all airlines worldwide.
Exceptions are:
• American Carriers (TC1 area: AA - AM - AS - CM - CO - DL - HP - NW - US -
FL): Saturday mornings.
• Midwest Airlines (YX): Sundays.
Regarding Schedule TPF decommissioning, Amadeus Altéa Inventory is the
master for all the schedules (even for non-Altéa inventory carriers). All schedules
from OAG are routed directly to Altéa Inventory which then publishes them to
TPF (Reservation).
For OAG airlines, Amadeus receives an SSIM7 file daily containing the defined
flight period. Only the delta between the OAG file Amadeus receives and the one
from the day before is processed each day.
How to Check Carrier Support for Access Update

Access Update allows the airline to upload its flight schedule in real time through
SSIM Standard Schedule Messages.
You can check in the GGPCAxx pages to see if a carrier supports Access
Update.
When the Dynamic Schedule Update is set to Yes, the carrier has Access
Update, otherwise, the data is received from the OAG file.
Example partial system response:

Chapter 2
Flight Connection Processing
How Are Flight Connections Processed?

When a user requests an availability for a city pair, the Amadeus availability
display shows non-stop and direct flights (when they exist), followed by elapsed
flying time for connections.
The DRT transaction displays the neutral and biased routes built by the Linux
Route Explorer process. It can be used with or without options and is available to
all end-users by default.
The neutral and biased routes are built by the Route Explorer using rules defined
in the Preference For Availability product. The neutral routes use the active 1A
(Amadeus) preferences; the biased routes use the active Airline/Alliance
preferences.
The routes are requested for a specific date and city pair. They are calculated for
a four-day period around the request date as follows: request date -1, request
date, request date +1, request date +2. The routes use currently operational
flights.
Using Dynamically Built Routes

This service is provided by the Linux Route Explorer, which is part of the Journey
Server.
The server dynamically builds the operating routes between two cities for a
specific date. The program searches all existing links between cities operated by
non-stop, direct or change-of-gauge flights.
Routes are built according to active preference by itinerary and then a weight is
attributed to each route based on the following criteria:
• The lowest estimated flight time (EFT).
• The city pair density (the annual average of flights per day for the city pair).
• The length of the route (mileage).

Displaying Neutral Routes Without Options

HE DRT
The route functionality displays neutral routes built by the Route Explorer. You
can use the DRT transaction to display the following connect point information for
a city pair:
• The maximum elapsed flying time (MEFT).
• The number of routes generated by the Journey Server.
• The mileage.
• Possible connect points.
Example: Neutral Routes Without Options

DRT12NOVDENBSB
Note: Entering DRT alone will give you a list of options that can be used with
this entry.
System response:
DRT12NOVDENBSB
DEN-BSB MEFT 31:45 

1A NEUTRAL DISPLAY 
   
NB MIN-EFT MILEAGE CX1 CX2 CX3 CX4
01 10:21 5381 ATL
02 14:25 5723 WAS
03 12:07 5555 DFW ATL
04 12:49 5670 CHI ATL
05 13:05 6249 WAS ATL
06 12:58 5762 HOU ATL
07 13:37 6306 DFW SAO
08 16:10 5739 CHI WAS
09 13:43 6780 WAS SAO
...
30 16:42 6363 HOU WAS
31 14:03 6373 PHX ATL
32 16:10 7566 LAX SAO
33 13:50 5767 DFW HOU ATL
34 13:39 6385 PHX DFW ATL
35 13:59 6260 WAS CLT ATL
36 14:50 6265 CHI WAS ATL
37 ROUTES FROM DEN TO BSB ON 12NOV10 

* NO MORE ROUTES TO DISPLAY
>
 The maximum elapsed flying time (MEFT) for the city pair (hh:mm)
The DRT entry displays 150% of the MEFT by default. For other products (for
example: Master Pricer, Flex Pricer and so on) 750% of the MEFT is displayed.
Connections above this time are excluded from the display.
 A message to indicate that this is an Amadeus neutral display.
 The order of the route.
 Theoretical minimum elapsed flying time for the journey between the city pair.
14 Edition 2.0
Chapter 2 Flight Connection Processing
 The ticketed point mileage between the origin and destination.

Cities via the connect points.
 The connect points. Connection Builder only offers connections for the first 30
points.
 The number of neutral routes between the city pair on a given date. The system
also considers a Maximum Ground Time (MGT) of 24 hours by default in the
online products and 14 hours in the central system. Some markets and some
carriers can also be customised (contact your account manager for more details).
The example entry above can also be customised per product by adding, for
example: /PMP.
Example:
DRT12NOVDENBSP/PMP
Note: A list of entries can be found in HE DRT - MS274.

Using Connections in Availability Displays

The processing to display connections for a city pair depends on the type of
availability display that the user requests:
• Neutral availability display (ANNCELIS).
• Carrier-preferred availability display (ANAFNCELIS) (or by default in an
airline office).
• Airline-specific availability display (ANNCELIS/AAF).
Neutral Availability Display

When the user makes a neutral availability display, the system displays
connections based on the routes built by the Journey Server, up to the maximum
elapsed flying time (MEFT).
Here is a neutral availability display for Paris to Bristol showing the elapsed flying
time on the right of the screen:
AN12JUNPARBRS
** AMADEUS AVAILABILITY - AN ** BRS BRISTOL.GB 309 TH 12JUN 0000
1 AF1372 Y9 S9 B9 K9 H9 T9 V9 /CDG2F BRS 0935 1010 E0/AT5 1:35
L9 R9 M9 Q9 U9 W9 E9 A9 N9 I2 GR
2 AF1672 Y9 S9 B9 K9 H9 T9 V9 /CDG2F BRS 1400 1435 E0/AT5 1:35
L9 R9 M9 Q9 U9 W9 E9 A9 N9 I2 GR
3 AF2072 Y9 S9 B9 K9 H9 T9 V9 /CDG2F BRS 2040 2115 E0/AT5 1:35
L9 R9 M9 Q9 U9 W9 E9 A9 N9 I2 GR
4 KL1240 J9 C9 I6 Z6 X9 S9 B9 /CDG2F AMS 1930 2050 E0/738
M9 H9 Q9 K9 L9 T9 E9 N9 V8
*KL1057 J9 C9 I6 Z6 X9 S9 B9 /AMS BRS 2145 2200 E0/100 3:30
M9 H9 Q9 K9 L9 T9 E9 N9 V8
5KL:AF8240 D9 Y9 S9 C9 /CDG2F AMS 1930 2050 E0/737
*KL1057 J2 C6 I2 X9 S9 B9 M9 /AMS BRS 2145 2200 E0/100 3:30
H9 Q9 K9 L9 T9 E9 N2 V2
6KL:AF8234 D9 Y9 S9 C9 /CDG2F AMS 1425 1545 E0/737
*KL1053 J9 C9 I9 Z7 X9 S9 B9 /AMS BRS 1650 1705 E0/F70 3:40
M9 H9 Q9 K9 L9 T9 E9 N9 V2
 Flights 1 to 3 are direct flights.
 Flights 4 onward are connecting flights.
To see the maximum elapsed flying time, enter MD several times until you reach
the end of the list. For example, as indicated on the following partial display, the
MEFT between Paris and Bristol is 6Hrs:45Mins:
3 AF7646Y9 S9 B9 K9 V9 L9 R9 /CDG2F LYS 2 1615 1725 E0/100
M9 Q9 U9 W9 E9 A8 N8 I2 GR
AF3484 C9 D9 Z9 F9 Y9 S9 B9 /LYS 2 AMS 1750 1930 E0/318
K9 V9 R9 M9 Q9 L9 U9 W9 E9 A9 N9 I9 GR 
*KL1057 J2 C6 I2 X9 S9 B9 M9 /AMS BRS 2145 2200 E0/100 6:45
H9 Q9 K9 L9 T9 E9 N2 V2
NO LATER FLTS -PAR BRS- ENTER A CONNECT POINT /X... FOR MORE
 Maximum Elapsed Flying Time.
16 Edition 2.0
Chapter 2 Flight Connection Processing
Carrier-Preferred Display
An airline carrier-preferred availability display may show different connection
points because connections are built dynamically from routes and flights specified
in the preference rules.
See What Is an Amadeus Carrier-Preferred Display? on page 39 for more
information.
Working With the Minimum Connection Table

HE MCT
The minimum time required for a passenger to transfer from one flight to a
connecting flight in a specific airport or city is shown on a Minimum Connecting
Time (MCT) display. These times are obtained by the system from various
industry sources, such as the Official Airlines Guide (OAG) or airline exceptions
information.
To display the minimum connecting time you use the DM transaction. For more
information, see HE MCT.
If an airline or travel agency contact you as a member of the help desk, because
the passenger’s itinerary does not respect the minimum connection time, do the
following:
1. Repeat the DM entry and check the specific airport terminals and type of
connection (domestic, international).
2. Check whether there are any exceptions for the airline concerned.
To do this, use the DMS transaction with the mask, and enter as much
information as possible. See the online help HE DM for information on how to
do this.
3. If it is true that the minimum connection time was not respected, open an
incident record severity 3 and assign it to the Service Management Centre.
Note: Minimum connection times are not guaranteed by Amadeus if the
segments are passive, booked through Direct Access or are updated by
TTY message.
For example, if you check the minimum connect time for a segment booked in
Direct Access, you see the following message:
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM
AA 0001-2699 W** -AA I/D:115
MCT NOT GUARANTEED - DIRECT ACCESS/PASSIVE/TTY SEGMENT(S)

Chapter 3
Amadeus Access Levels
Working with Connectivity Levels

GGPCALDEC1
The connectivity indicators are shown in the Amadeus availability and schedules
displays in the column between the number of stops and the aircraft type:

The table below lists each access indicator:
Table: Access Indicators
Indicator Access Level
Blank Standard Access.

* Direct Access.
: Amadeus Access Update.
. Amadeus Access Sell.
/ Full Amadeus Access (Update & Sell).
- Ticketless.
The airlines page GGPCA also indicates the access levels supported by each
airline. For example:
GGPCAKL
System response:
20 Edition 2.0
Chapter 3 Amadeus Access Levels
What Is Standard Access?

Amadeus Standard Access is the lowest level of access. There are over 100
airlines implemented in Standard Access.
Standard Access provides the following features:
• Flight schedules are received from the Official Airline Guide (OAG) and
loaded into the Amadeus database once a week.
• Posting levels are updated by the airline at any time using non-numeric
Availability Status Messages (AVS).
• The booking request is sent to the airline with an SS, LL or NN status code at
end of transaction in a SITA teletype message.
• The airline can reject the booking within 12 hours of receiving the booking
message.
Note: Advice codes are described in GGCODE. For information on how to
respond to advice codes, see the help page HE PNR STA.
Example: Standard Access

Here is an example of Thai Lion Mentari (SL) in Standard Access:
AN28JANHKTBKK
** AMADEUS AVAILABILITY - AN ** BKK BANGKOK.TH 41 SU 28JAN 0000
1 FD3036 SA XA HKT D DMK 1 0600 0715 T0-320 1:15
2 PG 270 Y7 M7 K7 N7 T7 L7 H7 /HKT D BKK 0655 0820 E0/320 1:25
Q7 V7 G7 B7 R7 P7
3PG:TG5981 Y4 B4 M4 H4 Q4 T4 K4 /HKT D BKK 0655 0820 E0/320 1:25
V4 W4
4 TG 226 C9 D9 J9 Z9 Y9 B9 M9 /HKT D BKK 0720 0845 E0/330 1:25
H9 Q9 T9 K9 S9 V9 W9
5 SL 769 Y4 A4 G4 W4 S4 B4 H4 HKT D DMK 2 0745 0910 E0 737  1:25
K4 L4 M4 N4 Q4 T0 V0 X0
6 FD3020 SA XA HKT D DMK 1 0750 0915 T0-320 1:25
7 FD3002 SA XA HKT D DMK 1 0840 1000 T0-320 1:20
8PG:TG5983 Y4 B4 M4 H4 Q4 T4 K4 /HKT D BKK 0845 1010 E0/319 1:25
V4 W4
9 PG 290 Y7 M7 K7 N7 T7 L7 H7 /HKT D BKK 0845 1010 E0/319 1:25
Q7 V7 G0 B0 R0 P7
10 SL 751 Y4 A4 G4 W4 S4 B4 H4 HKT D DMK 2 0905 1020 E0 737  1:15
K4 L4 M4 N4 Q0 T0 V0 X0
11 TG9241 C9 D2 J2 Z2 Y9 B9 M9 /HKT BKK 1000 1130 E0/747 1:30
H9 Q9 T7 K7 S7 V7 W4
 Standard Access is indicated by a blank
The agent performs a segment sell from the Amadeus principal displays.
RP/NCE1A0990/
1.SMITH/TOM MR
2 SL 769 Y 28JAN 5 SFOSLL SS1 0745 0910 28JAN E 0 737
SEE RTSVC 
TICKETLESS FLIGHT
>
 SS status code

The status code changes to HK at end of transaction. Some Standard Access

airlines provide a record locator. Check the airline's GGPCA page to find out if
this feature is available.
Non-numeric Availability Status Messages

An AVS message is a method used to set the posting level of a class of service.
When the message is non-numeric, the posting level for a class open for sale can
only be updated to one pre-determined value chosen by the airline, such as 2, 4
or 7. Therefore, the posting level is not 100% accurate.
If the airline is also available in Direct Access, check the accurate posting levels
in the Direct Access display.
Handling Rejected Flights

Note: Reservations made in Standard Access can be rejected by the airline
(with a UC/US/NO status) up to twelve hours after the teletype message
has reached their system. After this time limit, incoming rejection
messages must not be accepted by the agent.
1. For Standard Access bookings check the PNR history and compare the time
stamp of the segment sell with the time stamp of the incoming teletype
rejection message.
If the time difference is more than twelve hours proceed to step 2.
2. Contact the airline concerned and request that it reinstate or confirm all
missing or unmatched flight reservations.
If there is no representative of the airline concerned in your country, if the
airline representative is unhelpful or does not have the authority to confirm
and reinstate reservations, proceed to step 3.
3. Open a severity 4 incident record and assign it to the Service Management
Centre.
In such cases the Service Management Centre will send a telex to the airline's
headquarters and request that the airline reinstate or confirm the reservation in
their system so that it matches the reservation in Amadeus.
For updates on procedures for rejects and NoRecs, see the Amadeus Information
Page GGASKNORECAIR.
22 Edition 2.0
Standard Access with Record Return

Some airlines in Standard Access provide a record locator. Check the airline’s
GGPCA page to find out if this feature is available.
After building the PNR in its system, the airline sends Amadeus a teletype
message advising its record locator. The agent can display the record locator
using the transaction RL. In Standard Access the record locator return can take
up to 12 hours.
>Rl
RP/NCE1A0990/NCE1A0990 SS/SU 8MAR00/1055Z YO8SDZ
NCE1A0990/9844SS/8MAR00
VX/SVYFHD
If the RL display does not contain the airline's record locator, the agent knows
that the booking has not been processed on the airline's side.
If this happens, first, check GGHOT to see if there are any link problems. If not,
contact the local representative of the airline and ask him or her to reinstate the
booking in their system. If the problem cannot be sorted out locally by the help
desk, log an incident record so that the Service Management Centre can follow
up with the airline headquarters.

Amadeus Access
Amadeus Access allows the exchange of information interactively with the
airline’s own system.
Amadeus Access is divided into the following three products:
• Amadeus Access Update.
• Amadeus Access Sell.
• Full Amadeus Access (Access Update and Access Sell).
What Is Amadeus Access Update?

Amadeus Access Update is the product that deals with the airline’s availability
and schedules information shown in Amadeus.
There are two variants of Access Update:
• Dynamic Schedule Update.
- Real-time update of schedules using SSIM messages (Standard
Schedule Interchange Messages).
- The update of posting levels is done using non-numeric AVS messages.
• Dynamic Schedule Update and Numeric Availability Update.
- Real-time update of schedules using SSIM messages.
- Real-time update of posting levels using numeric AVS messages at any
time.
Communication from the airline system to Amadeus is done using a host-to-host
link or SITA type B messages.
When an airline is implemented in Access Update only, the segment sell process
is the same as Standard Access.
Amadeus Access Update is indicated by a colon (:) before the equipment type in
availability displays.
You can find out which option of Access Update an airline supports by consulting
its GGPCA pages.
Here are two partial system responses to demonstrate what we mean.
In the first example the airline uses Amadeus Access Sell, Dynamic Schedule
Update without Numeric AVS messages:
DYNAMIC SCHEDULE UPD : YES INTERACTIVE ASR :
NUMERIC AVAIL UPDATE :  ASR DAYS/HOURS : 100/24
In the second example the airline uses Amadeus Access Sell, Dynamic Schedule
Update WITH Numeric AVS messages:
NUMERIC AVAIL UPDATE : YES  ASR DAYS/HOURS : 180/00
24 Edition 2.0
Note: There are relatively very few airlines implemented in Access Update
only (without Access Sell as well). Often, this is an interim solution while
the airline works towards implementing full Amadeus Access.
Updating Schedules in Amadeus Access Update

The airline informs Amadeus of schedule updates by sending an SSIM message
at any time. There are two types of SSIM messages:
• A Standard Schedule Message (SSM), used to define basic schedules over a
period of time, or to change existing schedules
• An Ad-hoc Schedule Message (ASM), used to define a variation in the
schedule for a specific date, such as a supplementary flight, a change of
routing, or equipment
SSIM messages can change a range of elements for a flight, and there are
different command codes for each individual change. The table below gives some
examples:
Table: SSIM Message Types
SSIM Message Result
SSM SKD Cancels an existing schedule

SSM NEW Adds a new flight
SSM CNL Cancels a flight
SSM RPL Replaces an existing schedule with a new one
SSM EQT Changes flight equipment
SSM TIM Changes flight times
SSM ADM Updates comments for a flight
Once a schedule has been changed, all non-stop and direct flights are updated
immediately, while connections affected by any change will be subject to a
connection rebuild which takes place every night. Therefore, you may have a
situation where a non-stop flight and the same flight used in a connection show
different values.
Amadeus offers a manual process as a temporary alternative to automatic SSIM
messages, subject to mutual agreement with the airline.
Numeric Availability Update in Amadeus Access Update

The airline communicates its posting levels to Amadeus by sending numeric AVS
messages at any time. When the AVS message is numeric, the posting level can
be updated with any number from 1-9. Therefore, the posting level is 100%
accurate and last seat availability is available for Amadeus users.
Each time the airline's posting level on a given flight/date/segment/class is re-
adjusted below nine seats in its inventory, the airline sends a numeric AVS
message containing the number of seats available. Amadeus adjusts the posting
level in real time in the Amadeus database.

What Is Amadeus Access Sell?

Amadeus Access Sell is the product that deals with the exchange of information
between Amadeus and the airline to register a segment sell.
Access Sell provides the following features:
• The segment sell message is sent to the airline as soon as the user enters it,
and an immediate response is returned by the airline.
• There is a host-to-host link from the airline system to Amadeus.
• The airline’s record locator is sent to Amadeus after end of transaction.
Access Sell is indicated by the dot (.) on availability displays.
AN26NOVALGPAR
** AMADEUS AVAILABILITY - AN ** PAR PARIS.FR 45 FR 26NOV 0000
1 AH1002 F2 C4 Y7 S9 B9 K9 H9 ALG CDG2B 0735 1005 E0.330 2:30
V9 W9 N9
2 AH1000 F2 Y7 S9 B9 K9 H9 V9 ALG CDG2B 1015 1245 E0.736 2:30
W9 N0
At segment sell time, the number of seats requested is checked against the real
situation of the airline's inventory, through a set of IATA EDIFACT messages
using AIRIMP (ATC/IATA Reservations Interline Message Procedures) standard
action codes (NN, LK, LL), irrespective of the status kept on the flight/date/class
within the Amadeus database. Amadeus maintains a table (the SSC table) to
manage the action codes to send or to restrict for each airline.
The airline's inventory system replies to Amadeus with appropriate status codes
(HK, HL, HN, UC, UN) according to the status of the seats requested. In the case
of an unable (UN) status code, an appropriate message is sent and a new
availability display is shown automatically for an alternative segment sell.
The flight segments part of the PNR is constructed simultaneously in Amadeus
and in the airline's inventory system. At end of transaction a full image of the
PNR, containing all booked segments, passenger names, SSR and OSI
elements, is sent to the airline system.
The remote system generates an acknowledgement (AIRIMP, AKA or TRL
message) containing the airline's record locator. This record locator is inserted in
the Amadeus PNR and is retrievable with the RL entry.
If a problem occurs at end of transaction that prevents the transmission of the
PNR booking message to the airline via the host-to-host link, the PNR message
is sent to the airline in a SITA message. If this occurs the booked segments do
not show LK, but SS status codes.
Note: When an airline is implemented in Access Sell only, the availability and
schedule process is the same as Standard Access.
System Responses in Access Sell

DI7016 S 13JAN MUCTXL NOT AVAILABLE BUT WAITLIST OPEN
If you attempt to book seats on Amadeus Access Sell carriers where only a
waitlist is possible, this response is returned as a direct reply from the targeted
system.
Action: Adding the /PE option to the entry may solve the problem.
26 Edition 2.0
What Is Full Amadeus Access?

Full Amadeus Access is a combination of:
• Access Update, for schedules and availability features.
• Access Sell, for segment-sell features.
Full Amadeus Access provides the highest level of access for both the schedules
and segment sell processing.
Full Amadeus Access is indicated by a slash (/) on the availability displays.

What Is Direct Access?

HE DIR
Direct Access is a real-time link between Amadeus and the airline’s reservation
system. Direct Access can be available in addition to other, higher levels of
access.
It provides the following features:
• When the agent performs a Direct Access entry, an online link to the airline's
inventory system is built. Amadeus has no influence over the content that is
sent by the airline.
• The agent sells the seat using the regular SS entry and the segment is sold
using the highest level of access available for the airline. For example,
Amadeus Access Sell, if available for the airline, or Direct Access, if
Amadeus Access Sell is not available.
• When the segment is sold using Direct Access, at end of transaction
Amadeus sends a teletype message to the airline reporting the booked space
with a priority sell message with the status code LK (instead of SS). No
response is sent back from the airline.
• The airline is not allowed to reject the booking. All bookings must be
honoured.
You must check the GGPCAxx page to see if the airline supports Direct Access.
For example:
GGPCAUS
System response;
US - US AIRWAYS
ALTEA RESERVATION :
ACCESS INDICATOR : .  RECORD LOCATOR RETURN : ALL
LAST SEAT AVAIL INDIC : / CARRIER PREFERRED DISP : A/L
AMADEUS ACCESS SELL : YES INTERACTIVE SEAT MAP :
DYNAMIC SCHEDULE UPD : INTERACTIVE ASR :
NUMERIC AVAIL UPDATE : ASR DAYS/HOURS : 331/24
DIRECT ACCESS : AVL SCH PNR FAR FLI SMP MIS 
PASSIVE SEGMENT: Y PASSIVE NOTIFY: Y PNR CLAIM: Y
SERVICE SEGMENT: Y DELETE SEGMENT: Y TICKETLESS:
MEAL VALIDATION: FREQUENT FLYER: EPAY:
FOR DECODING ENTER : TICKET NUMBER TRANSMISSION:ALL

GGPCALDEC (FOR MENU) GROUP TICKET NUMBER TRANSM:Y
GGPCALDEC1 (FOR ACCESS) OPERATIONAL MVT/DIV FLIFO:Y
GGPCALDEC2 (FOR FUNCTION)
>
 The airline supports Direct Access in addition to higher levels of access.
28 Edition 2.0
 Direct Access is available for the applications listed.

The following list describes the codes:
AVL Availability SCH Schedules
PNR Passenger Name Records FAR Fare Quote
FLI Flight Information SMP Seat Maps
MIS Miscellaneous Segments
Using Direct Access you can retrieve information directly from the airline's
database. To demonstrate this we will use the following Amadeus PNR, with an
Other Airlines Record Locator (RL) display:
--- RLR ---
RP/NCE1A0990/NCE1A0990 AC/SU 9AUG07/1232Z 2DJTQP
NCE1A0990/2404AC/9AUG07
1.COELHO/ADRIAN MR
2 AZ 349 Y 28AUG 2 NCEMXP HK1 2 0630 0735 *1A/E*
3 AP NCE 33(0)4 92946200 - AMADEUS SERVICE MANAGEMENT CENTRE -
A
4 TK OK09AUG/NCE1A0990
>rl
RP/NCE1A0990/NCE1A0990 AC/SU 9AUG07/1232Z 2DJTQP
NCE1A0990/2404AC/9AUG07
AZ/JAX8DM
>
To display the information help in the airline system for the record locator
JAX8DM using Direct Access, enter:
1AZRTJAX8DM
System response:
1AZRTJAX8DM
** AZ - ALITALIA **
JAX8DM
1. 1COELHO/ADRIANMR
1 AZ 349 Y 28AUG NCEMXP HK1 E 0630-2 0735-2 Y-Y L*1A
RMKS-1 TKNO TIME LIMIT WITHIN 25AUG
FOR SUPPLEMENTARY INFORMATION *OSI
FOR SPECIAL SERVICE REQUIREMENT *SSR
Direct Access is a very useful tool when Amadeus Access Sell is down. It enables
travel agents to make bookings that are guaranteed by the airline. It provides
users with a much higher level of security than a booking made in Standard
Access. There are two ways to enter a Direct Access display.

How to Enter a Direct Access Display Using a Short Entry

1. Make an Amadeus availability display.
For example:
AN30NOVLAXMIA/AUA
System response:
AN30NOVLAXMIA/AUA
** AMADEUS AVAILABILITY - AN ** MIA MIAMI.USFL 10 TH 30NOV 0000
1 UA1241 F5 C4 A3 D3 Z0 P0 Y9 /LAX 7 IAH C 1335 1859 E0/739
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T3 L0 K0 G0 N9
UA1061 F5 C4 A3 D3 Z0 P0 Y9 /IAH C MIA 1940 2302 E0/738 6:27
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T3 L0 K0 G0 N9
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T0 L0 K0 G0 N9
UA2053 F2 C1 A0 D0 Z0 P0 Y9 /IAH C MIA 1430 1757 E0/739 N 6:47
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T0 L0 K0 G0 N9
3 UA1614 F4 C4 A2 D2 Z1 P0 Y9 /LAX 7 IAH C 0111 0628 E0/739 9
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T6 L3 K0 G0 N9
/IAH C MIA 0735 1101 E0/320 6:50
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T3 L0 K0 G0 N9
UA1061 F5 C5 A4 D4 Z3 P1 Y9 /IAH C MIA 1940 2302 E0/738 7:30
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T3 L0 K0 G0 N9
5 UA 269 F5 C5 A5 D5 Z3 P0 Y9 /LAX 7 ORD 1 1228 1835 E0/739
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K6 G3 N9
UA1185 F5 C5 A5 D5 Z3 P0 Y9 /ORD 1 MIA 1925 2330 E0/739 N 8:02
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K6 G3 N9
>
2. Make the entry to change to Direct Access for a given line number.
For example, to change to Direct Access for line number 1, enter:
ACL1
System response:
1UAAD30NOVLAXMIA1335
** UA - UNITED AIRLINES **  10 TH 30NOV 1335
21 UA1241 F5 C4 A3 D3 Z0 LAX IAH 1335 1859 0 739
 P0 Y9 B9 M9 E9 U9 H9 Q9 V9 W9 S9
T3 L0 K0 G0 
UA1061 F5 C4 A3 D3 Z0 IAH MIA 1940 2302 0 738
P0 Y9 B9 M9 E9 U9 H9 Q9 V9 W9 S9
T3 L0 K0 G0
>
 This message indicates a Direct Access display.
 Flight line numbers begin at 21.
 Classes and posting levels from the airline’s own system.
30 Edition 2.0
How to Enter a Direct Access Display Using a Long Entry

The second way to request a Direct Access display is to make a long entry,
specifying the airline code:
1USAD30NOVLAXMIA
System response:
1USAD30NOVLAXMIA
** US - US AIRWAYS ** 049 TU 30NOV
30NOV-TUE- ALTERNATE SERVICE
21 US 700 F9 A9 P9 Y9 B9 LAX PHL 0630 1430 0 321
M9 H9 Q9 N9 V9 W9 L9 S9 T9 G9 K3
U0 E0 R0
US 751 F9 A9 P9 Y9 B9 PHL MIA 1535 1826 0 320
M9 H9 Q9 N9 V9 W9 L9 S9 T9 G9 K0
U0 E0 R0
>
What Are the Differences Between Amadeus and Direct Access

Displays?
Sometimes there is a discrepancy between the classes or posting levels in the
Amadeus availability display and the Direct Access display.
Here is an example for Cyprus Airways.
The Direct Access availability display is shown below for flight CY523:
1CYAD01MARLONLCA
** CY - CYPRUS AIRWAYS ** 000 WE 01MAR
LON/Z LCA/$2
21 CY 523 Y7 K7 B7 N7 S7 LGW PFO 1430 2045 0 310
T7 M7 X7 Q7 L7 H7 V7
22 CY 523 Y7 K7 B7 N7 S7 LGW LCA 1430 2205 1 310
T7 M7 X7 Q7 L7 H7 V7
23 CY 333 C7 D7 Z0 Y7 K7 LHR LCA 2200 0425+1 0 310
B7 N0 S0 T0 M0 X0 Q0 L0 H0 V0
Here is the Amadeus neutral availability display for Cyprus Airways on the same
date:
>ANLONLCA/ACY
** AMADEUS AVAILABILITY - AN ** 0 WE 01MAR 1254
1 CY 333 C4 D4 Y7 K7 B4 N0 S0 LHR 1 LCA 2200 0425+1 0*312 4:2
T0 M0 X0 Q0 L0 H0 V0
2 CY 523 C4 D4 Y7 K7 B4 4 S7 LGW S LCA 1430 2205 1*312 5:3
T4 M7 X4 Q4 L4 H4 V4
You can see that there are C or D classes in Amadeus, but not in the Direct
Access display.

If a discrepancy is reported, take the following actions:

1. Make an SN schedule entry and check that the class is published in
Amadeus, and not simply posted.
2. If it is published, open an incident record and assign it to the Service
Management Centre.
The flights and schedules database team in Amadeus will request the airline
to send SSIM or AVS messages to reflect the correct situation.
There may also be a difference in posting levels between an Amadeus display
and a Direct Access display when posting levels are updated using non-numeric
AVS messages.
Here is an example for Aeromexico:
AN28AUGMIAMEX/AAM
** AMADEUS AVAILABILITY - AN ** MEX MEXICO CITY.MX 231 TU 28AUG 0000
1 AM 423 J7 C7 D7I0 Y7 W0 B7 /MIA MEX 2 1235 1515 E0/738 3:40
M7 U7 K7 H7 L7 Q7 T7 E7 N7 R7 V7
2 AM 413 J7 C7 D7 I5 Y7 W0 B7 /MIA MEX 2 1720 2000 E0/7S8 3:40
M7 U7 K7 H7 L7 Q7 T7 E7 N7 R7 V7
>
 The Amadeus availability display for Aeromexico (Standard Access) shows

posting levels of 7.
However, the Direct Access display below shows different posting levels for other
classes:
1AMAD28AUGMIAMEX1235
** AM - AEROMEXICO ** 231 TU 28AUG 1235
28AUG TUE MIA/EDT MEX/CDT-1
21 AM 423 J7 C7 D7 I0 Y7 MIA MEX 1235 1515 0 738
W0 B7 M7 U7 K7 H7 L7 Q7 T7 E7 N7
R7 V7
22 AM 413 J7 C7 D7 I5 Y7 MIA MEX 1720 2000 0 7S8
W0 B7 M7 U7 K7 H7 L7 Q7 T7 E7 N7
R7 V7
>
This is because the airline has chosen to display a posting level of 7 in Amadeus
when the class is open for sale.
32 Edition 2.0
Handling System Responses in Direct Access
Table: System Responses in Direct Access
System Response Explanation
ENTRY NOT SUPPORTED This response occurs when a request is made to a

Direct Access airline, but the airline does not support
the functionality. For example, requesting a seat map
from an airline that does not support seat maps. The
Direct Access participants maintain different
functionalities depending on their system capabilities
and requirements.
Action: Check the help page containing the
supported Direct Access entries
(HEDIRxx, where xx is the airline code).
NOT SUPPORTED This system response indicates that you have made a
carrier-preferred availability entry for an airline which
is neither an Amadeus Access airline nor an
Amadeus Direct Access airline.
INVALID DATE, INVALID CLASS, INVALID Each of these responses is displayed if invalid data
TIME INVALID BOARD POINT INVALID OFF that cannot be processed by the targeted Direct
POINT INVALID BRD/OFF Access airline is entered.
For example, the Direct Access airline's system has a
date range of 345 days, and the Amadeus central
system has a date range of 361 days. If you enter a
date that is 350 days in the future, it is accepted by
Amadeus but rejected by the airline system and the
message INVALID DATE is displayed.
UNABLE TO PROCESS - PLEASE CONTACT This response occurs after you perform a Direct
AMADEUS HELP DESK Access entry. The target airline is returning
information that is not expected by Amadeus and that
cannot be processed in our system. Generally this
problem will be for a specific city pair and date or date
range.
Action: Open an incident record and assign it to
the Service Management Centre. The
problem will be resolved with the airline.
APPLICATION DISABLED When the target airline system is down this response
might be generated by the airline. Normally it occurs
when the airline system experiences a planned
outage on their side so that Direct Access will work
again after usually one or two hours. If the
application is disabled for a longer period, please
notify the Service Management Centre by opening an
incident record.
LOST RESPONSE - RETRY The target airline is not responding to the Direct
Access request after a fixed amount of time (normally
30 seconds) and the request has timed out.
Action: Make the entry again. Verify if the problem
occurs with any date, and with any city
pair. If the same system message is
displayed for all dates and city pairs, open
a Severity 2 incident record and assign it to
the Service Management Centre, who will
check the link to the targeted airline.

System Response Explanation
COMMUNICATION CURRENTLY Depending on the targeted airline one of these

UNAVAILABLE - RETRY LATER responses is generated if the airline does not have
SIGN IN enough pool AAAs available in their system for
EXISTING XX AAA REQUIRED Amadeus users. It usually occurs on a very busy day.
Action: Retry the direct access entry several times.
If not successful open an incident record
and assign it to the Service Management
Centre.
FUNCTION RESTRICTED This response is returned by the system when agents
attempt Direct Access requests to:
• An airline that is currently available
• A new airline that is still in the process of being
set up
REQUEST NEW AVAILABILITY FOR XXX YYY When a Direct Access availability is requested, you
can make a reservation from it within three minutes. If
you wait longer than three minutes the system
displays this message for you to refresh the display in
case the availability status has changed.
Action: Make a new Direct Access availability
request.
PLEASE USE ANYY FOR REQUESTS OF YY Full Amadeus Access airlines normally decide to
DISPLAYS switch off all direct entries to their system because in
>1AYAD08MARPARHEL Amadeus Access the same data is shown in the
PLEASE USE ANAY FOR REQUESTS OF AY Amadeus principal displays as in Direct Access.
DISPLAYS Action: Instruct the user to request an Amadeus
carrier-preferred display
PLEASE USE AMADEUS AVAILABILITY AN This response is generated when the user makes a
Direct Access long entry for an airline that does not
support Direct Access or Amadeus Carrier-preferred
Displays.
Action: Instruct the user to request an Amadeus
neutral availability.
34 Edition 2.0
Chapter 4
Variations In Availability Displays
Overview: Variations in Availability Displays

There are some features of availability displays that may result in different
variations appearing for different users. It is important to be aware of these
features when responding to users’ problems, and to be sure what type of display
they are working with.
The features that can cause display variations are as follows:
• Amadeus Availability Management.
• Amadeus Carrier-preferred Display.
• Married Segments.
Note: There can also be variations due to a Long Haul Override rule. This
feature is only used by a few airlines and is not described in this
module.
What Is Amadeus Availability Management?

Amadeus Availability Management is a set of tools available to Amadeus
participating carrier airlines. It allows the airline to suppress, limit, or poll the
airline’s inventory for the classes and posting levels on the Amadeus availability
or schedule display for users in selected locations.
The locations that Amadeus Availability Management applies to are determined
by the airline and can be defined for individual office IDs, or by city, country,
corporation, corporate qualifier, or IATA area level.
The tools that comprise Amadeus Availability Management are as follows:
• Class suppression.
• AVS-driven rules.
• Dynamic Availability.
The airline creates Amadeus Availability Management rules that determine in
which circumstances and to which users the rules apply. Groups of users can be
identified by a keyword to simplify the creation and maintenance of rules.

Class Suppression
The airline can suppress a specific class, several classes, or all classes for any
given users, according to the circumstances defined in the class suppression
rule.
For example, airline BA has a class suppression rule to suppress class G for
various offices except for certain offices, for example, LONBA07GH.
Here we show an example of an availability display from office LONBA07GH:
AN28JANNCELON/ABA
System response:
09B12A14 LONBA07GH PSEUDO CITY : LON
AN28JANNCELON/ABA
** BRITISH AIRWAYS - AN ** LON LONDON.GB 171 MO 28JAN 0000
1 BA 341 J9 C9 D9 I7 U7 Y9 B9 /NCE 1 LHR 1 0855 1005 E0/320 2:10
H9 K9 M9 R9 V9 N9 E9 Q9 L9 S9 O9 G9 X9
>
 Class G is displayed
The same availability request from another travel agency office, MANAI3100,
does not include class G as it is suppressed:
09B12A14 MANAI3100 PSEUDO CITY : AGY
AN28JANNCELON/ABA
** AMADEUS AVAILABILITY - AN ** LON LONDON.GB 171 MO 28JAN 0000
H9 K9 M9 R9 V9 N9 E9 Q9 L9 S9 O9 X9
AVS-Driven Rules
Availability Status (AVS) messages are sent by airlines to Amadeus at any time
to set the posting level of a class of service in the inventory in Amadeus. The
posting level from the inventory is normally displayed on the Amadeus availability
display.
However, when an airline creates an AVS-driven rule, it can decide to modify a
posting level in the availability display. For example, instead of displaying the
posting level stored in the inventory, the rule may define that a lower posting level
is shown instead. For example, the rule could define that when a posting level in
the inventory is equal to or lower than 3, it is shown as 'waitlist' on the availability
display.
AVS-driven rules can also be used to implement a form of selective polling when
a market restriction indicator (MR) is set on the class in the inventory record.
36 Edition 2.0
Chapter 4 Variations In Availability Displays
Dynamic Availability
Airlines that use Dynamic Availability can decide when the airline inventory is
checked, according to which user is making the availability request. This feature
is called ‘polling’. It requires some development from both the airline and
Amadeus.
There are three types of polling:
• 100% polling.
Amadeus sends a query to the inventory system of the airline every time one
of their flights is requested in a schedule or availability display.
• Selective polling.
The airline decides to be polled only in certain circumstances determined by
the airline, based on factors such as the user making the availability request,
the flight number, date or market.
• Selective polling with market restriction.
The airline is polled only when the market restriction indicator (MR) is set on
the flight in the Amadeus inventory record.
When the circumstances defined by the airline are met, Amadeus sends the
availability query to the airline, which returns the posting level from its inventory
using standard EDIFACT messages. You can see whether an airline supports
Dynamic Availability by checking its GGPCA page.
Enter, for example:
GGPCASQ
Partial system response:
SQ - SINGAPORE AIRLINES
ALTEA RESERVATION :
ACCESS INDICATOR : . RECORD LOCATOR RETURN : ALL
LAST SEAT AVAIL INDIC : /  CARRIER PREFERRED DISP : YES
DYNAMIC SCHEDULE UPD : INTERACTIVE ASR : YES
AMADEUS DYNAMIC AVAIL : YES  BP ISSUE DAYS/HOURS : 000/00
DIRECT ACCESS : AVL SCH PNR FLI
 Last seat availability.
 YES indicates that the airline supports Dynamic Availability.
When polling has been applied, the slash (/) indicator is shown before the
departure city. The same indicator is used to show that the posting levels have
been obtained from the airline’s inventory system when the airline is implemented
in Dynamic Schedule Update with numeric AVS. On the availability display this is
called Last Seat Availability. You need to check the airline's GGPCA page to find
out whether the / is due to Dynamic Schedule Update with numeric AVS or
Amadeus Availability Management.

For example compare the following GGPCA page for Alaska Airlines with the one
above.
AS - ALASKA AIRLINES
ALTEA RESERVATION :
LAST SEAT AVAIL INDIC : /  CARRIER PREFERRED DISP :
NUMERIC AVAIL UPDATE : YES ASR DAYS/HOURS : 361/24
AMADEUS DYNAMIC AVAIL :  BP ISSUE DAYS/HOURS : 000/00
DIRECT ACCESS : AVL SCH FAR FLI SMP MIS
 Last-seat availability.
 Amadeus Dynamic Availability is not supported.
In this case the last-seat indicator is a true reflection because the airline does not
support Dynamic Availability. You can see the last-seat indicator in the system
response to the following availability entry for Alaska Airlines.
AN29NOVANCCHI/AAS
AN29NOVANCCHI/AAS
** AMADEUS AVAILABILITY - AN ** CHI CHICAGO.USIL 48 MO 29NOV 0000
** WV DANA HOTEL/SPA CHI*BOUTIQUE NOW OPEN* NEAR MICH AVE
** MAG MILE*37INCH FLAT SCREEN TVS*COMP HSIA >HFWVORD097
1 AS 138 F7 U7 Y7 S7 B7 M7 H7 /ANC S ORD 3 2325 0810+1E0/738 9 5:45
Q7 L7 V7 K7 G7 T7
2 AS 120 F7 U0 Y7 S7 B7 M7 H7 /ANC S SEA 0730 1201 E0/739 9
Q7 L7 V7 K7 G7 T0
AS 022 F7 U3 Y7 S7 B7 M7 H7 /SEA ORD 3 1245 1847 E0/738 9 8:17
Q0 L0 V0 K0 G0 T0
Here is an example of selective polling. The following is an availability display

requested from office NCE1A0900:
AN28JUNSINSYD/ASQ
** AMADEUS AVAILABILITY - AN ** SYD SYDNEY.AUNS 259 TU 28JUN 0000
1 SQ 231 R4 Z4 C4 J4 D4 S0 Y9 /SIN 3 SYD 1 0025 0945 E0.388 7:20
B9 E9 M9 W9 Q9 N9 H9 V0 T0 L0 K0
2 SQ 241 Z4 C4 J4 D0 S0 Y9 B9 /SIN 3 SYD 1 0700 1630 E0.772 7:30
E9 M9 W9 Q9 N9 H9 V0 T0 L5 K5
3 SQ 211 Z4 C4 J4 D4 S0 Y9 B9 /SIN 3 SYD 1 0925 1855 E0.772 7:30
E9 M0 W0 Q0 N0 H0 V0 T0 L0 K0
4 SQ 221 R4 Z4 C4 J4 D0 S0 Y9 /SIN 3 SYD 1 2035 0555+1E0.388 7:20
B9 E9 M9 W9 Q9 N9 H9 V0 T0 L0 K0
5 SQ 285 F4 P4 A4 Z4 C4 J4 D4 /SIN 3 AKL I 2110 1050+1E0.77W
S9 Y0 B0 E9 M4 W0 Q0 N0 H9 L0 K0 V0 T0
NZ:SQ6839 Y6 B6 E6 H6 Q6 N6 V6 /AKL I SYD 1 1300+1 1430+1E0.320 TR 15:20
> 
 The slash (/) indicates that polling has taken place.
38 Edition 2.0
The same availability request from the office TYO1F2LHG is not polled:
AN28JUNSINSYD/ASQ
** AMADEUS AVAILABILITY - AN ** SYD SYDNEY.AUNS 259 TU 28JUN 0000
1 SQ 231 R4 C4 Z4 J4 D4 Y4 B4 SIN 3 SYD 1 0025 0945 E0.388 7:20
E4 M4 W4 H4 Q4 N4 V4 T4 S4 L4 KR G4
2 SQ 241 C4 Z4 J4 D4 Y4 B4 E4 SIN 3 SYD 1 0700 1630 E0.772 7:30
M4 W4 H4 Q4 N4 VR T4 S4 L4 KR G4
3 SQ 211 C4 Z4 J4 D4 Y4 B4 E4 SIN 3 SYD 1 0925 1855 E0.772 7:30
M4 W4 H4 Q4 N4 VR T4 S4 LR KR G4
4 SQ 221 R4 C4 Z4 J4 D4 Y4 B4 SIN 3 SYD 1 2035 0555+1E0.388 7:20
E4 M4 W4 H4 Q4 N4 VR T4 S4 LR KR G4
5 SQ 285 F4 P4 AR C4 Z4 J4 DR SIN 3 AKL I 2110 1050+1E0.77W
Y4 B4 E4 M4 W4 H4 Q4 N4 VR T4 S4 L4 K4 G4
NZ:SQ6839 C4 D4 Y4 B4 E4 H4 Q4 AKL I SYD 1 1300+1 1430+1E0.320 TR 15:20
N4 V4 G4
> 
 A blank indicates that polling has NOT taken place.
What Is an Amadeus Carrier-Preferred Display?

HECPD
An Amadeus carrier-preferred display is an availability or schedule display that
shows flights that an airline has chosen to display for a city pair requested in an
entry.
The airline must have an Amadeus carrier-preferred display agreement with
Amadeus. The airline's GGPCA page informs you whether the airline supports
this feature. To display this page, enter for example:
GGPCAAF
System response (partial):
AF - AIR FRANCE
ALTEA RESERVATION : YES

LAST SEAT AVAIL INDIC : / CARRIER PREFERRED DISP : YES
The Amadeus carrier-preferred display can include:

• Flights operated by the airline.
• Flights operated by the airline's chosen affiliates.
• Flights that are normally excluded from a neutral display due to lengthy flying
time or excessive mileage.
The airline can also choose the order that the selected flights are shown on the
display, and can suppress specific airlines or flights if required.
Users at airline offices see an Amadeus carrier-preferred display by default. Here
is an availability display from an Air France office:
AN15DECPARLAX

System response:
AN15DECPARLAX
** AIR FRANCE - AN ** LAX LOS ANGELES.USCA 127 SA 15DEC 0000
* ATTN * PAX MUST BE INFORMED ABOUT PERSONAL DATA TRANSMISSION
TO US AUTHORITIES * SEE AF INFOPAGE SAFETY *
1 AF 062 P4 F1 J9 C9 D9 I9 Z9 /CDG2E LAX 2 1015 1250 E0/772 11:35
Y9 B9 K9 H9 W9 T9 GR UR
2 AF 072 P2 FL J9 C9 D9 I9 Z9 /CDG2E LAX 2 1315 1550 E0/772 11:35
3 AF 074 P2 F2 J9 C9 D9 I9 Z5 /CDG2E LAX 2 1630 1855 E0/77W 11:25
Y9 B9 K9 H9 GR UR
 ** AIR FRANCE - AN ** indicates a carrier-preferred display.
Users in non-Air France offices must include the airline code after the AN or SN
transaction to request an Amadeus carrier-preferred display.
For example:
AN AF 15DECPARLAX
Here is an Amadeus neutral availability display requested from a non-Air France
office for the same date and city pair for you to compare it with the Air France
carrier-preferred display above:
AN15DECPARLAX
System response:
AN15DECPARLAX
** AMADEUS AVAILABILITY - AN ** LAX LOS ANGELES.USCA 127 SA 15DEC 0000
** THE STYLISH BEL AGE** NOW **XO** FRMRLY WY >HFXOLAX300
** LOCATED IN TRENDY WEST HOLLYWOOD - OFF THE SUNSET STRIP
1AF:DL8510 C9 D9 I9 Y9 B9 M9 H9 /CDG2E LAX 2 1015 1250 E0/772 11:35
Q9 K9 L0 U0 T0
2 AF 062 P4 F1 J9 C9 D9 I9 Z9 /CDG2E LAX 2 1015 1250 E0/772 11:35
3 TN 021 P4 A0 J4 D4 Z4 I0 Y4 CDG2A LAX B 1130 1435 E0/343 12:05
M4 K4 H4 T4 L4 W4 V4 Q0 B4
4AF:DL8508 C9 D9 I9 Y9 B9 M9 H9 /CDG2E LAX 2 1315 1550 E0/772 11:35
Q9 K9 L0 U0 T0
5 AF 072 P2 FL J9 C9 D9 I9 Z9 /CDG2E LAX 2 1315 1550 E0/772 11:35
>
 ** AMADEUS AVAILABILITY - AN ** indicates an Amadeus neutral availability

display.
40 Edition 2.0
Working With Amadeus Carrier-Preferred Display Management

The carrier-preferred availability display is customized by airline agents using
Amadeus Carrier Preferred Display Management (CPDM) to produce a set of
rules that determine the display. The CPDM is a graphical interface tool running
on the internet.
The process involves the following steps:
1. Airlines or Amadeus staff create points of sale rules that govern the carrier-
preferred displays.
The rules database is located on an open back-end server.
2. Routings and connections are built dynamically from the rules.
Flight selections and rankings for the carrier-preferred displays are built using
three main criteria:
• The point of sale that requests the display.
• The city pair for which the display is requested.
• The preference rules that correspond to the point of sale and the city pair.
When you use the Amadeus carrier-preferred display entry, the system checks
the preference records for the airline and the city pair, and displays the flights as
defined in the record. There must always be a default record, and an airline can
optionally create different preference records for different city pairs.
Point of Sale
An airline can target its display to a specific group of users by defining a set of
rules, called the point of sale. For example, an airline can create a different point
of sale definition for:
• An internet office.
• An agent in its domestic market.
• A corporate customer in a specific country.
Market Pair
The airline can now define rules for a market pair. A rule can be defined to apply
to availability requests for travel from one country - Thailand for example - to a
specific city - Paris for example.
This saves a lot of maintenance to the airlines as they can aggregate the rules
(from the largest definition: World, to the narrowest one: Airport).
Preference Rules
Airlines can use preference rules as a flexible and powerful tool for building their
displays. Preference rules allow airlines to:
• Specify which carriers, flights and segment types must be selected.
• Specify in which order the different elements appear on an availability
display.
• Define validity periods.
• Select online or interline connections.
• Specify preferred via points (called connecting markets).

Connections are built dynamically from routes and flights specified in the
preference rules.
When a carrier-preferred availability, schedule or timetable display is requested,
the central system checks the Amadeus Display Content rules, which indicate the
preferred sequence defined by the participating carrier for the point of sale, origin
and destination. This is illustrated below:
When a user makes a biased display entry for an airline that does not use
Amadeus Carrier Preferred Display Management, the system displays neutral
availability.
System Responses in Carrier-Preferred Display

The following system responses can occur when you request an Amadeus
carrier-preferred display:
• NOT SUPPORTED.
You have requested an Amadeus carrier-preferred display for an airline that
does not support it.
• USE DIRECT ACCESS 1YY.
You have requested an Amadeus Carrier-preferred display for an airline that
does not support Amadeus Carrier-preferred displays but does support Direct
Access.
42 Edition 2.0
Working with Married Segments

HE MARRIED
Amadeus Married Segment Control is an optional product available to airlines
that have implemented Amadeus Access Sell. It allows airlines to tie segments
together during reservation, pricing, and ticketing for the following reasons:
• The revenue forecast will be more accurate if the segments are processed as
a unit during reservation, pricing and ticketing.
• To ensure better availability for long-haul connection flights.
• To stop agents abusing the reservation system by booking a long-haul
connection (to obtain availability) then cancelling one of the flight segments.
It is not possible for the travel agent to see if a segment is married from the
availability display.
Amadeus provides different methods to the airline for defining a segment as
married. There are different levels of authorization for partial cancellation and
rebooking. This means that all married segments do not behave in an identical
way.
American Airlines (AA) applies married segment control from LHR to GRU via
JFK. The following partial availability display for flights from LHR to JFK shows an
example:
AN18AUGLHRJFK/AAA131
** AMADEUS AVAILABILITY - AN ** JFK JOHN F KENNEDY.USNY 8 SA 18AUG 0000
** HI DOWNTOWN*NYC BEST KEPT SECRET*GREAT SUMMER RATES AVAIL
** HI SPD INRNT*STEPS FM SOHO*TIMES SQRE*CHINATOWN >HAHINYC19B
1 AA 131 F5 A1 J7 D7 I4 Y7 B7 /LHR 3 JFK 9 1635 1925 E0.777 7:50
H7 K7 M7 S7 Q7 N7 G7 O7 L7 V7 W7
Here is a second example for flights from LON to GRU. Notice that the posting
levels for classes F, A and V on flight AA 131 from LHR to JFK are different to
those for the same flight above:
AN28AUGLONGRU/AAA131,AA951
** AMADEUS AVAILABILITY - AN ** GRU GUARULHOS INTL.BRSP 18 TU 28AUG 0000
** EXPERIENCE LUXURIOUS *GRAND HYATT SAO PAULO* DLX FR 195USD
** CLUB RMS FR 245USD INCL BKFST AND EVENING COCKTAIL >HAHYSAO
1 AA 131 F7 A7 J7 D7 I7 Y7 B7 /LHR 3 JFK 9 1635 1925 E0.777
H7 K7 M7 V7 S7 L7 G7 W7 N6 Q1 O0
AA 951 F7 A0 J7 D0 I0 Y7 B7 /JFK 9 GRU 2 2130 0815+1E0.777 19:4
H7 K7 M7 V7 S7 L7 G7 W7 N6 Q1 O0
When the travel agent makes the segment sell, the text '--- MSC ---' in the PNR
header shows that it contains married segments:
--- MSC ---
RP/NCE1A0990/
1 AA 131 Y 28AUG 2 LHRJFK HK1 3 1635 1925 777 E 0 DS
ARVS JFK 9 ADV LHR FLTS DEPT TERMINAL 3
SEE RTSVC
2 AA 951 Y 28AUG 2 JFKGRU HK1 9 2130 0815+1 777 E 0 DB
DPTS JFK 9
SEE RTSVC

To display the married segments and their relationship, enter:
RTAM
System response:
RP/NCE1A0990/
1 AA 131 Y 28AUG 2 LHRJFK HK1 3 1635 1925 *1A/E*
A01
2 AA 951 Y 28AUG 2 JFKGRU HK1 9 2130 0815+1 *1A/E*
A01
The married segment control indicators are as follows:
Table: Married Segment Control Indicators
Indicator Description
M Pre-married, based on online connection or origin and destination.

T Pre-married, based on traffic restriction.
A Married segment received from the airline in a Type A message.
B Married segment received from the airline in a Type B message.
R Married segment defined by manual entries in an airline control office.
Note: Pre-marriage means that Amadeus has set MSC indicators for some
connections on the participating carriers’ behalf. Amadeus can
pre-marry some connections based on existing online connections as
well as long haul connections.
If an agent tries to price a married segment separately, the following system
message is displayed:
>FXX/S2
PRICING REQUEST REJECTED DUE TO MARRIED SEGMENT CONTROL
>
Under certain circumstances, some ACO supervisors may be able to divorce

segments. See the solution, Troubleshooting Guidelines to Divorce or Marry
Segments in Amadeus Service Hub.
44 Edition 2.0
Chapter 5
Explanation: The PCA Table Pages
GGPCA
The Global Distribution Agreement (GDA) table is a system table that stores the
features and level of functionality available to each airline.
You can check a subset of the information in this table per airline by making a GG
entry. For example, to display the GDA table for American Airlines, enter
GGPCAAA.
System response:
AA - AMERICAN AIRLINES 

ALTEA RESERVATION :
 ACCESS INDICATOR : . RECORD LOCATOR RETURN : ALL
LAST SEAT AVAIL INDIC : / CARRIER PREFERRED DISP : A/L
DYNAMIC SCHEDULE UPD : INTERACTIVE ASR : YES
DIRECT ACCESS : AVL PNR FAR FLI SMP MIS
PASSIVE SEGMENT: Y PASSIVE NOTIFY: Y PNR CLAIM: Y

SERVICE SEGMENT: DELETE SEGMENT: TICKETLESS:
MEAL VALIDATION: FREQUENT FLYER: EPAY:
FOR DECODING ENTER :  TICKET NUMBER TRANSMISSION:ALL

GGPCALDEC (FOR MENU) GROUP TICKET NUMBER TRANSM:Y
GGPCALDEC1 (FOR ACCESS) OPERATIONAL MVT/DIV FLIFO:Y
GGPCALDEC2 (FOR FUNCTION)
>
 Airline.
 Access level information.
 GG pages for decoding the display.
 Function level information.

The resulting display is built from the values held in the system. This ensures that
the information displayed is accurate each time you make the entry. If a field is
blank, the feature is not supported by the airline.
You can also display the PCA table in list form for all participating carriers using
the entries shown below. This is especially useful if you want to compare
information between airlines.
Entry Displays
GG PCA L ACC Lists the access levels for all participating carriers.
GG PCA L FUN Lists the function levels for all participating carriers.
Here is an example of the system response to the entry GGPCALACC:

GGPCALACC EN 10AUG07 0130Z
AMADEUS PARTICIPATING CARRIERS : ACCESS LEVEL
FOR DECODING OF ACCESS LEVEL ENTER GP1
ACC LSA DYN NUM
CC CARRIER NAME IND IND AAS SCH AVL ADA DIR STD
--- ---------------------- ---------------------------------
AA AMERICAN AIRLINES . / YES YES YES
AB AIR BERLIN / / YES YES YES
AC AIR CANADA / / YES YES YES YES YES
AE MANDARIN AIRLINES YES
AF AIR FRANCE / / YES YES YES YES
AH AIR ALGERIE . YES YES
AI AIR INDIA . YES YES
AJ AEROCONTRACTORS YES
AK AIRASIA SDN BHD YES
AM AEROMEXICO / / YES YES YES YES
AP AIR ONE / YES YES YES
AQ ALOHA AIRLINES / / YES YES YES YES
AR AEROLINEAS ARGENTINA / / YES YES YES YES YES
AS ALASKA AIRLINES . YES YES
AT ROYAL AIR MAROC / / YES YES YES YES
ACC LSA DYN NUM
>
For a description of each field on an Access Level display, enter:
GPAC1
or
GGPCALDEC1
46 Edition 2.0
Chapter 5 Explanation: The PCA Table Pages
Here is an example of the system response to the entry GGPCALFUN:

GGPCALFUN EN 10AUG07 0130Z
AMADEUS PARTICIPATING CARRIERS : FUNCTION LEVEL
FOR DECODING OF FUNCTION LEVEL ENTER GP2
A R C SYS I I ASR BPR P P P S D T M F E TKNO G O
L L P RNG S A DAY/HR DAY/HR S S N V E K L F P TRAN P F
CC T R D M S V N C C L L V V Y T L
--- --------------------------------------------------------
AA ALL Y 331 Y Y 330/02 Y Y ALL Y Y
AB Y ALL Y 361 361/00 Y ALL Y Y
AC ALL Y 355 Y 329/04 Y Y Y Y ALL Y Y
AE ALL 340 Y Y ALL Y
AF Y ALL Y 361 Y Y 361/00 361/03 Y ALL Y
AH ALL 361 Y 090/12 Y Y ALL Y
AI ALL 361 090/24 Y Y ALL Y
AJ 361 Y Y ALL Y
AK ALL 361 Y Y Y Y
AM ALL 340 090/12 090/02 Y Y Y Y ALL Y
AP ALL 361 Y Y Y Y ALL Y
AQ ALL Y 336 300/24 Y Y ALL Y
AR ALL 331 Y Y 090/06 030/06 Y Y Y ALL Y
AS ALL 331 330/06 Y Y ALL Y
A R C SYS I I ASR BPR P P P S D T M F E TKNO G O
>
For a description of each field on a Function Level display, enter:
GPAC2
or
GGPCALDEC2

Chapter 6
Working With NoRecs
What Is a NoRec?
GGASKNORECAIR
A NoRec (no record) exists when:
• A reservation exists in the central system, but no reservation is found in the
airline's system.
• A reservation exists in the central system, but a different reservation is found
in the airline's system. This may include discrepancies in status codes, seats
not booked, schedule changes not received, or confirmation numbers not
received.
Why NoRecs?
The following situations can cause a NoRec:
• Duplicate reservations or same names on the same itinerary. Two or more
bookings, not necessarily on the same flight, date and/or city pairs. A dupe
reservation may be held within the same PNR, or different PNRs.
• Problems due to the airline system's limitations, such as an inability to handle
split parties, name changes or new industry formats.
• The agents or the passengers may have called the airline directly, without
using the central system, and changed the booking. Any subsequent updates
to the booking in the reservation system will not be processed by the airline.
• Ticket number transmission may have failed, causing the airline to cancel the
reservation.
Note: Most airlines systems will detect and cancel duplicate reservations.

What Are TTY Messages?

TTY is the abbreviation of TeleType Message. This is a message in a format that
can be accepted and processed automatically by airlines and GDSs.
Once a PNR is created in Amadeus, the passenger name, itinerary, OSI and SSR
elements, and the Amadeus record locator are transmitted to all the airlines
participating in the itinerary. An outgoing TTY message is created.
This process takes place again each time there is a modification in the itinerary or
a new OSI or SSR message is generated. In this way, the airlines are informed of
the creation and changes of PNRs in Amadeus.
When an airline receives the TTY message it creates a PNR in its own system.
If the airline makes modifications to its PNR it informs Amadeus by generating a
Teletype Message. For Amadeus this is considered an Incoming TTY.
TTY messages use particular codes to identify the type of message that is
transmitted. For example, an Advise schedule change uses code ASC, a Name
change uses code CHNT, and a TTY containing the record locator is identified
with code RLR.
Example: Incoming TTY Message

Here is an example of an incoming TTY message:
MUCRM1A
.SWIRM1G 011127
SWI1G MBPN080/7L6A/64231753
MUC1A ZG4SNE
2PEREIRA/HUGOMR/MARIAMRS
AF1046Q03APR CDGWAW RR4 1A
AF4903Q11APR PRGCDG HK4 1A
It contains the following information:

• Destination Sita address (MUCRM1A for Amadeus).
• The sender's Sita address preceded by a dot (.SWIRM1G for Galileo).
• The day (01) and time (1127) when the TTY was generated. The month is not
indicated.
• Owner of the reservation.
- System identifier (SWI1G).
- Record locator (MBP0N80).
- Office identification on the external system (7L6A/64231753).
• Amadeus reservation system (MUC1A).
• Amadeus record locator (ZG4SNE).
• Passenger data and itinerary.
50 Edition 2.0
Chapter 6 Working With NoRecs
Example: Outgoing TTY Message

Here is an example of an outgoing TTY message:
HDQRMAA
.MUCRM1A 18140118
HDQAABYURLQ/4DC2/57528645
1SOUZA/MARCELOMR
RG8670Q25APR GRUMEX HK1
RG8677M10MAY CUNGRU HK1
SSR OTHS AA ADB MUC1AZJKQAK/NIL SOUZA/MARCELOMR RQR
SSR OTHS AA PLS CFY ADB WITHIN 5DAYS OR WILL AUTOCNCL OURSIDE
It contains the following information:

• Destination Sita address (HDQRMAA for Sabre GDS).
• The sender's Sita address preceded by a dot (.MUCRM1A for Amadeus).
• The day (18) and time (140118) when the TTY was generated.
• Owner of the reservation.
- System identifier (HDQAA).
- Record locator (BYURLQ).
- Office identification on the external system (4DC2/57528645).
• Passenger data and itinerary.
• Special Service requests.
Handling NoRecs
How to Check for Duplicate Segments
Verify that no duplicate reservations exist in Amadeus:
• Display the PNR by flight, date, name. This will show all PNRs booked in the
system, not only in the reporting agency's office.
• Display the PNR history to verify if two flights to the same destinations were
held at the same time (including any KL segments that may have been
received) while an alternate flight was held.
• Verify if a name change took place and whether the provider honours name
changes.
Note: If a dupe situation exists, do not open an incident record. The Service
Management Centre will reject incidents for NoRecs caused by
duplicate reservations.
How to Check PNR History

1. Check the incoming messages in the PNR history. See Working With PNR
History on page 55 for more information.
2. Check all types of PNR segments (air bookings, OSIs, FB and FA elements,
queue placements and so on).
3. Verify that the travel agent has provided all information requested by the
airline on time.

How to Check the PNR Message Journal (TTY Messages)

Request the PNR message journal that contains the TTY messages for the PNR
and see if you can find out the reason for the NoRec.
How to Check the Status of the Air Segment in the Airline's System
Use the Direct Access PNR display capabilities supported by some airlines to
display the PNR. For example, 1CORTrecord locator. See HE DIR XX for the
entry formats.
If PNR display is not supported, contact the airline and ask what they hold in their
PNR.
How to Contact the Airline

1. Check the page GGASKNOR followed by the airline code to find out the
airline contact and any specific instructions.
2. Call the airline and verify that a NoRec situation exists:
- If the reservation is present in the airline's system, but not in synch with
the Amadeus PNR, obtain the airline's record locator, or confirmation
number and the exact information.
- Try to solve the problem with your local airline contact. If the problem is
solved locally, it is not necessary to open an incident record.
How to Open an Incident Record

1. If you cannot solve the problem with the airline, open an incident record.
However, do not contact the airline or open an incident record in the following
circumstances:
- A duplicate segment exists.
- The airline's policy has not been respected.
- The PNR has been modified directly by the airline.
- The agent has misused the system.
2. Use the template to open a severity 4 incident record. The travel date in the
title of the incident record will indicate the urgency of the case.
The IR title should use the following format:
AIR <airline code> NOREC <departure date> <passenger name> <record
locator>
Include the following information in the incident record:
- The actions you have taken to solve the problem.
- Who you called at the airline and why the airline cannot help you.
- A copy of the itinerary with the Amadeus and airline's record locator.
3. Specify which segments in the PNR are NoRec.
4. Assign the incident record to the Service Management Centre.
Note: SMC cannot process NoRec incident records if the travel date is
within 24 hours.
52 Edition 2.0
Chapter 6 Working With NoRecs
How to Display NoRec Procedures Online

To display NoRec procedures in Amadeus Information Pages, enter:
GGASKNORECAIR
System response:
AIR NOREC PROCEDURE EN 1JUL10 1833Z

*************************************************************************
* AIR NOREC PROCEDURE *
*************************************************************************
TABLE OF CONTENTS PAGE LOCATION

----------------- -------------
AIRLINE CONTACTS....................................MS022
PTR LOGGING.........................................MS035
PTR TITLE NAMING CONVENTION.........................MS064
SPECIFIC PROBLEM TYPES :
TICKET NUMBER TRANSMISSION..........................MS106
TELETYPE MESSAGE (TTY) PROCESSING...................MS127
FULL NOREC PROCEDURE................................MS169
BELOW YOU WILL FIND AN EXTRACT OF THE NOREC PROCEDURE. FOR FULL DETAILS
PLEASE LOGON TO OPERA INTRANET. FOR AN EXPLANATION, SEE MS135.
LAST UPDATE : 11MAR09 (PTR TITLE NAMING CONVENTION)
Avoiding NoRecs
Amadeus automatically transmits the ticket number when a ticket is issued
through Central Ticketing. If the itinerary is cancelled and then rebooked, the
ticket numbers must be manually entered into the PNR because the airline lost
them when the segments were cancelled. IATA rules allow airlines to cancel
itineraries if ticket numbers are not received.
• Check in the airline's GGPCA page to see if ticket number transmission is
supported by the airline.
• If the ticket is issued manually, use the FH element.
• If ticket number transmission is not supported, check in what format the
airline prefers to receive the ticket number (SSR, OSI). You can find this
information in HE TKT, GP MTN.

Chapter 7
Working With PNR History
What Is PNR History?

HE PNR HISTORY
All PNRs stored in the central system have associated historical data. The
history elements are attached to the PNR at end transaction. Every PNR has
historical information relating to:
• Original Segment.
• Received From.
• Booking Office Identification.
• Agent Sign.
• Agent Duty Code.
• Time and Date of Original PNR Creation.
At end of transaction after PNR creation the following elements are added to PNR
history, under step 00:
• The original names.
• The air segments.
• The auxiliary segments.
• OSI and SSR elements.
• The Received From and a communications reference.
Any other PNR elements created before the first end of transaction do not appear
in the PNR History step 00.
Any modifications an agent makes after initial PNR creation are also recorded in
history. Each time a modification is made, the modified data is stored in PNR
history. For each modification, history records the office identification, agent sign,
duty code, and the date and time of the modification.
Features of the history display are:
• A numbering sequence for each modification step providing an easy method
of determining when changes occurred to a PNR.
• A two-letter historical code preceding every history element for additions,
modifications, cancellations, and deletions.

• The system displays the history from the original name to the most recent
modification date, unless the PNR has been split, and then the split
information appears first.
• Flown air segments and past date auxiliary segments are shown at the
bottom of the display and are numbered as they appear in the PNR.
Note: ARNK segments are not transferred to PNR history.
Displaying PNR Creation History

You can only display history for a PNR that is active on your screen.
The PNR below illustrates a request for PNR history:
--- RLR ---
RP/PARAF0800/PARAF0800 WG/SU 18MAR9x/0802Z LBU75T
1.RAVEL/MAURICE MR
2 AF1114 C 15MAY 4 CDGMAD HK1 0940 2D 1000 1200 *1A/
3 AF1123 C 29MAY 4 MADCDG HK1 0655 I 0720 0920 *1A/
4 AP PAR 45 78 45 89-H
5 TK OK18MAR/PARAF0800
>
To request PNR history, enter:
RH
System response:
RP/PARAF0800/PARAF0800 WG/SU 18MAR9x/0802Z LBU75T
000 ON/RAVEL/MAURICE MR
000 OS/AF1114 C 15MAY 4 CDGMAD LK1 1000 1200/NN *1A/
000 OS/AF1123 C 29MAY 4 MADCDG LK1 0720 0920/NN *1A/
000 RF-MRRAVEL CR-PARAF0800 SU 6434WG 18MAR/0802Z
>
The first line of the display is the header line from the PNR. The second line of
the display shows the names as they were entered in the PNR at creation time.
Here is the third line of the display:
000 OS/AF1114 C 15MAY 4 CDGMAD LK1 1000 1200/NN *1A/
The following table explains the components of the third line:
Component Identifies
000 Transaction number

OS History code indicating original segment
/AF1114 C 15MAY 4 CDGMAD Flight segment data
LK1 Status code and number of seats
1000 1200 Flight departure and arrival times
/NN Initial action code
*1A/ Sell indicator
56 Edition 2.0
Chapter 7 Working With PNR History
The fourth line of the history contains the same information for the return flight
segment.
The fifth line of the display contains the following information:
000 RF-MRRAVEL CR-PARAF0800 SU 6434WG 18MAR/0802Z
The following table explains the components of the fifth line:
Component Identifies
000 Transaction number

RF- Received from indicator
MRRAVEL Name entered in the received from element
CR- Communication reference indicator
PARAF0800 Office identification of the office creating or modifying the PNR
SU Duty code of the agent creating or modifying the PNR
6434WG Agent sign of the agent creating or modifying the PNR
18MAR Date of creation or modification
/0802Z Zulu time of creation or modification
For more information on the RF line formats, see HE RH, GPHS2.
History Codes
For the full list of codes that identify each item in history, see HE PNRCOD in the
Amadeus Online Help.
Displaying More Information in a Long PNR History

History is a chain of records attached to the PNR. Sometimes there are too many
records to display on the screen. If the history is too long to be displayed, the
system displays the warning message:
DISPLAY TOO LONG, REQUEST HARDCOPY
>
When you receive this warning message. you can either print the PNR history, or
display the history from the next step number, to receive the next block of
information on the screen.
To display the next block of history information, enter:
RH049
Note: You must include any preceding zeros.

Explanation: Updated Action Codes in PNR History

The following PNR history illustrates air segment action codes that have been
updated by the airline.
RP/NCE1A0990/NCE1A0990 GM/SU 21MAR00/0804Z ZLB2Q3
NCE1A0990/6661GM/14FEB00
000 ON/MOLESTI/GILLES 
000 OS/LH4071 D 25FEB 5 NCEFRA LK1 0700 0850/NN *1A/
000 OS/LH6372 D 25FEB 5 FRASIN PE1 1200 0705+1/NN *1A/
000 OS/LH6394 D 26FEB 6 SINSYD PE1 0930 2000/NN *1A/
000 OS/LH6391 D 08APR 6 SYDSIN LK1 1550 2150/NN *1A/
000 OS/LH6373 D 08APR 6 SINFRA PE1 2350 0630+1/NN *1A/
000 OS/LH4118 D 09APR 7 FRANCE LK1 0805 0940/NN *1A/
000 RF- CR-NCE1A0990 SU 6661GM 14FEB/1422Z
  
000/001 CS/LH6372 D 25FEB 5 FRASIN UC1 1200 0705+1/HL *1A/
000/001 CS/LH6394 D 26FEB 6 SINSYD KL1 0930 2000/HL *1A/
000/001 CS/LH6373 D 08APR 6 SINFRA KL1 2350 0630+1/HL *1A/
001 RF-FRARMLH 141439 CR-FRA RM LH 14FEB/1439Z
  
002 RF-CR-NCE1A0990 SU 2707JS 14FEB/1657Z
 Action codes sent to the airline.
 Modifications made to the original booking.
 History code for changed segment.
 New action codes from airline.
 Day of month (14) and time the message was sent to Amadeus.
 Communications reference of the system that made the modifications.
 Date and time the PNR was updated.
Notes: The LK action code indicates that the booking was made using Direct
Access or Amadeus Access Sell.
The SS action codes indicate that the booking was made using
Standard Access.
See GGCODE for a list of all input and output action codes.
See GGCODEx (where X is the first letter of the abbreviation) for a list of codes
used in the central system.
Explanation: Rejected Teletype Messages in PNR History

Amadeus identifies incoming teletype messages in PNR history using an identifier
in the RF element. This indicator shows that the message was rejected and
subsequently processed by a reject agent or by a dedicated expert system.
If the message was processed by a reject agent, the indicator is /TR. For
example:
002 RF-ALLRMAZ 151517/TR CR-ALL RM AZ 15JAN/1823Z
If the message was processed by an expert system, the indicator is /IQ. For
example:
008 RF-HDQRMTW 042341/IQ CR-HDQ RM TW 04JUN/2342Z
58 Edition 2.0
Chapter 7 Working With PNR History
Reference: PNR History Option Codes

You can display specific elements of PNR history. The following table describes
the option codes that you can add to the RH transaction code:
Table: Option Codes Used with the RH Transaction
Indicator Displays
RHA Air Elements.

RHB Invoice Remarks.
RHC Car Elements.
RHE PNR Security Elements.
RHF Fare Elements.
RHFR Historical Fare Record.
RHG OSI, SSR, RM, RC, AM, AB Elements.
RHH Hotel Elements.
RHI Itinerary Segments.
RHJ Telephone Elements.
RHK Ticketing elements.
RHN Name elements.
RHO Option elements.
RHP Passenger data (telephone, ticketing, remark elements).
RHR General and confidential remark elements.
RHRx Remark categories (x = the category letter).
RHT Tour elements.
RHX Non-air elements.
RHY Accounting remarks (RM*, all AI and FZ).
RHZ Rail elements.
RHQ Queue placements.
RH/ALL The entire history, including queues.
This entry allows you to determine which action in the PNR
generated an automatic queue placement.

Displaying a Segment History

From a retrieved PNR, you can view all the historical data relating to a segment
that was previously entered in the PNR. The display includes a repeat of the
active data, and each historical item, in the order that it was entered.
The PNR below illustrates this entry:
--- RLR ---
RP/MUC1A0701/MUC1A0701 BM/PR 18JUN9x/0934Z DL1OZB
1.LEWIS/ARTHUR MR 2.GRANT/JOHN MR
3 AF 032 J 28JAN 2 CDGMIA HK2 1240 2C 1315 1715
4 JM 036 Y 28JAN 2 MIAKIN HK2 1845 2120
5 TK TL21JAN/MUC1A0701
6 SSR NSST AF HN2 CDGMIA/S3
>
To see all the historical air information pertaining to segment number 4, enter:
RHS4
System response:
RP/MUC1A0701/MUC1A0701 BM/PR 18JUN9x/0934Z DL1OZB
4 JM 036 Y 28JAN 2 MIAKIN HK2 1945 2120
001 AS/JM 036 Y 28JAN 2 MIAKIN SS2 1945 2220/NN
001 RF-PAX CR-MUC1A0701 PR 9999BM 18JUN/0909Z
001/005 CS/JM 036 Y 28JAN 2 MIAKIN TK2 1845 2120/HK
005 RF-HDQRMJM 160933 022812 CR-HDQ RM JM 18JUN/0933Z
005/007 CS/JM 036 Y 28JAN 2 MIAKIN HK2 1845 2120/TK
007 RF-ETK-MR CR-MUC1A0701 PR 9999BM 18JUN/0934Z
>
The display shows the segment in the PNR and all of the historical references. In
this case, it shows the segment sell, the time change from the airline, and the
acceptance of the changes by the agent.
Note: This display does not reflect any changes to the segment that cause the
system to cancel and rebook, such as a class or date change.
Displaying PNR Record Locator History

To display the history of the airline record locator, first display the PNR, then,
enter:
RLH
System response:
RP/NCE1A0990/NCE1A0990 GM/SU 21MAR00/0804Z ZLB2Q3
NCE1A0990/6661GM/14FEB00
LH/KGH7S 14FEB 1421Z
>
 Airline record locator, date and time it was received by Amadeus.
60 Edition 2.0
Appendix A
Amadeus Information Pages for

Amadeus Air
Table: Amadeus Information Pages for Amadeus Air
Amadeus Information Page Description
GG AIR Index for information on participating carriers.

GG PCA
GG SPONSORED Sponsored and non-participating carriers.
GG NONPCA
GG ALLIANCES Airline alliances.
GG PCA xx Access levels and supported functions by airline.
GG PCA L ACC Access levels and supported functions in list form.
GG PCA L COU Airlines with their country of origin.
GG PCA L REQ Participating airlines with flights shown on request.
GGPCA L FIG Amadeus Air in figures.
GG PCA L FUN Function levels in list form.
GGPCA L INV List of airlines using Amadeus Altéa Inventory.
GGPCALDEC1 Description of access levels.
GGPCALDEC2 Description of function levels.
GG CODE Input and output codes, global indicators.
GG CODEx Other codes.
GG ASK NOREC AIR Procedure to follow for NoRecs.
HE TKT, GP MTN Manual ticket number transmission preferences for
airlines that do not support ticket number
transmission.
HE AIR Help on Air entries.
HE DIR Help on Direct Access entries.
HE DM Help on minimum connect time.
HE DRT Help on connect points.
HE MARRIED Help on married segments.
HE PNR STA Help on what to do with advice codes.

Amadeus Information Page Description
HE PNR HISTORY Help on PNR history.
62 Edition 2.0

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and Ticketing Help Desk

© 2018 Amadeus s.a.s.

Amadeus Learning Services

Before You Start ..................................................................................... 1

© 2018 Amadeus s.a.s. - All Rights Reserved i

Working With Amadeus Carrier-Preferred Display Management................ 41

Purpose of This Document

Latest Version of This Document

For Travel Agencies:

4. Click on to receive alerts each time that the page is updated.

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 1

4. Click on to receive alerts each time that the page is updated.

Feedback on This Document

What's New in This Document

Modified functionality • No-participating carriers system response has

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 3

Introduction to Amadeus Air

What Is Amadeus Air?

What Are Global Distribution Agreements?

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 5

Global Distribution Agreement - Non-Participating Carrier

N/S CONTACTS E MAIL

LUFTHANSA : GUNTHER ABB GUNTHER.ABB@DLH.DE

AUS/FIN/NZL/USA = TRAVEL AGENCIES IN AU/FI/NZ/US

CARRIER NAME PNR ADDRESS SPONSORS

 These airlines and markets can make a sell entry.

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 7

Amadeus Altéa Reservation Airline

ALTEA RESERVATION :YES

PASSIVE SEGMENT: PASSIVE NOTIFY: PNR CLAIM:

FOR DECODING ENTER : E-TKT NBR TRANSMISSION:ALL

 The airline uses Altéa Reservation.

Detailed Functional Features

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 9

Official Airline Guides

 In TO-320 the dash (-) indicates a ticketless airline.

Working With the Daily Schedule Change

How to Check Carrier Support for Access Update

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 11

Flight Connection Processing

How Are Flight Connections Processed?

Using Dynamically Built Routes

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 13

Displaying Neutral Routes Without Options

Example: Neutral Routes Without Options

DEN-BSB MEFT 31:45 

37 ROUTES FROM DEN TO BSB ON 12NOV10 

 A message to indicate that this is an Amadeus neutral display.

 The order of the route.

 The ticketed point mileage between the origin and destination.

Note: A list of entries can be found in HE DRT - MS274.

© 2018 Amadeus s.a.s. - All Rights Reserved learning@amadeus.com 15

Using Connections in Availability Displays

Neutral Availability Display

 Flights 1 to 3 are direct flights.

 Flights 4 onward are connecting flights.

 AIR FRANCE - AN indicates a carrier-preferred display.

 AMADEUS AVAILABILITY - AN indicates an Amadeus neutral availability