Which of the following is a generic term that covers a broad range of feelings that people

experience?
A) affect
B) knowledge
C) insight
D) attention
Answer: A
Which of the following is a characteristic of emotions?
A) Emotions are reactions to a person or event.
B) Emotions last for a longer time period than moods.
C) Emotions are never action-oriented in nature.
D) Emotions lack a contextual stimulus
Answer: A
Which of the following terms best describes an intense feeling directed at someone or
something?
A) perception
B) cognition
C) mood
D) emotion
Answer: D
________ refers to feelings that tend to be less intense than emotions and that lack a
contextual stimulus.
A) Affect
B) Cognition
C) Mood
D) Thought
Answer: C
Which of the following statements is most likely to be true regarding moods?
A) Moods are always brought about by a specific event.
B) Moods last for a very short period of time
C) Moods are more likely to be clearly revealed by facial expressions.
D) Moods are cognitive in nature.
Answer: D
________ are cognitive in nature, have an unclear, general cause, and last for several hours
or days.
 A) Emotions
B) Feelings
C) Perceptions
D) Moods
Answer: D
________ are caused by a specific event, are very brief, and are accompanied by distinct
facial expressions.
A) Emotions
B) Perceptions
C) Attitudes
D) Moods
Answer: A
Negative affect is a mood dimension consisting of ________ at the low end.
A) nervousness
B) relaxation
C) anxiety
D) depression
Answer: D
________ refers to the tendency of most individuals to experience a mildly positive mood at
zero input when nothing in particular is going on.
A) Low positive affect
B) Positivity offset
C) Blunted affect
D) Negativity bias
Answer :B
Which of the following is most likely to be experienced during a positivity offset?
A) nervousness
B) depression
C) stress
D) relaxation
Answer :D
Which of the following is true about emotions?
A) They are experienced over several days or months.
B) They are critical to rational thinking.
C) They are never caused by specific events.
D) They are less intense than moods.
 Answer: B
On which day of the week does the positive effect tend to be highest?
A) Sundays
B) Mondays
C) Saturdays
D) Tuesdays
Answer: C
Which of the following statements is most likely to be true about differences between men
and women in relation to emotional reactions?
A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women
C) Women express anger more frequently than men.
D) Women tend to hold onto emotions longer than men.
Answer: D
A situation in which an employee expresses organizationally desired emotions during
interpersonal transactions at work is known as ________.
A) emotional labor
B) self-concordance
C) emotional liability
D) negative affect
Answer: A
________ refers to inconsistencies between the emotions people feel and the emotions they
project.
A) Collective efficacy
B) Emotional dissonance
C) Social loafing
D) Positivity offset
Answer: B
________ is defined as the dynamic organization within the individual of those psychophysical
systems that determine his unique adjustments to his environment.
A) cognitive dissonance
B) heredity
C) personality
D) descent
Answer: C
 Who defined personality as the dynamic organization within the individual of those
psychophysical systems that determine his unique adjustments to his environment?
A) Leon Festinger
B) Dr. Sigmund Freud
C) Gordon Allport
D) Abraham Maslow
Answer: C
________ is the sum total of ways in which an individual reacts to and interacts with others.
A)Talent
B)Skill
C)Knowledge
D)Personality
Answer: D

Which of the following is the most common means of measuring personality?

A) in-depth interviews
B) self-report surveys
C) career portfolio
D) reference interviews
Answer: B

Which of the following terms refers to factors such as one's biological, physiological, and
inherent psychological makeup determined at conception?
A) social identity
B) heredity
C) behavioral contagion
D) self-concordance
Answer: B

The ________ is a personality assessment consisting of 100-questions where respondents are

classified as extraverted-introverted, sensing-intuitive, thinking-feeling, and judging-
perceiving.
A) Myers-Briggs Type Indicator
B) Birkman Method
C) Karolinska Scales of Personality
D) Keirsey Temperament Sorter
Answer: A

According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging to

the ________ type are practical and prefer routine and order and focus on details.
A) sensing
B) extraverted
C) feeling
D) perceiving
Answer: A
According to the Myers-Briggs Type Indicator (MBTI) classification, introverted/ intuitive/
thinking/judging type of people are ________.
A) visionaries
B) organizers
C) conceptualizers
D) executors
Answer: A

People belonging to the ESTJ type are characterized as ________ according to the Myers-
Briggs Type Indicator (MBTI) classification.
A) irrational
B) perplexed
C) decisive
D) disoriented
Answer:C

The ________ is a personality assessment model that taps basic dimensions which
encompass most of the significant variation in human personality, namely extraversion,
agreeableness, conscientiousness,emotional stability, and openness to experience.
A) Myers-Briggs Type Indicator
B) Big Five Model
C) Birkman Method
D) Keirsey Temperament Sorter
Answer:B

________ is defined as the processes that account for an individual's intensity, direction, and
persistence of effort toward attaining a goal.
A) Leadership
B) Management
C) Learning
D) Motivation Answer:D

The ________ dimension of motivation measures how long a person can maintain effort.
A) direction
B) persistence
C) intensity
D) knowledge
Answer: B

The ________ element of motivation describes how hard a person tries.

A) intelligence
B) experience
C) direction
D) intensity
Answer: D

Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and
other bodily needs? A) safety
B) physiological
C) social
D) esteem
Answer: B

According to Maslow's hierarchy of needs, which of the following is a lower-order need?

A) social
B) safety
C) esteem
D) self-actualization
Answer: B

According to Douglas McGregor's Theory Y, a manager assumes that employees ________.

A) need to be directed
B) prefer to be controlled
C) learn to accept responsibility
D) need to be micromanaged
Answer: C

Which of the following is a motivational factor, according to Herzberg's two-factor theory?

A) quality of supervision
B) recognition
C) pay
D) relationships with others
Answer: B

Which of the following needs in Maslow's hierarchy refers to the drive to become what one
is capable of becoming?
A) social
B) self-actualization
C) physiological
D) esteem
Answer: B

McClelland's theory is based on which of the following needs?

A) stability, growth, and security
B) achievement, power, and affiliation
C) self-actualization, stability, and safety
D) hygiene, control, and security
Answer: B
Erika wants to become the head of the HR department. Although the role comes with a
generous salary hike and will put her in charge of several subordinates, she is mainly
pursuing this position because she believes she can do the job better than anyone else and
wants people to know this. According to McClelland's theory of needs, which of the
following needs is Erika primarily driven by in this case?
A) the need for stability
B) the need for achievement
C) the need for security
D) the need for affiliation
Answer: B

Which of following needs, as detailed by Maslow's hierarchy of needs, best corresponds to

McClelland's need for affiliation?
A) safety
B) social
C) esteem
D) self-actualization
Answer: B