8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve

ieve Zero Troubles and Avoid Major and …

August 2023 Tutor Orientation with an

Interactive Approach and Know How You
can Achieve Zero Troubles and Avoid
Major and Serious Troubles
Total points 10/10

Good day, Tutor!

In line with the Tutor Orientation with an Interactive Approach and Know How You can
Achieve Zero Troubles and Avoid Major and Serious Troubles, kindly read carefully the
instructions on the COMPREHENSION CHECK QUIZ.

This COMPREHENSION CHECK QUIZ contains questions that aims to check your
comprehension regarding what has been discussed during the tutor orientation. Please
read the questions carefully and answer them correctly.

The Comprehension Check Quiz will serve as a Required Contribution to Activity for the
month of August 2023 even if the orientation and quiz was accomplished this August.
Thus, today’s attendance and accomplishing the CCQ will be counted in your CTA for this
month, which will give you a higher chance to rank higher and earn more!

Don’t forget to accomplish the Comprehension Check Quiz that has been provided at the
end of today’s Orientation. Deadline: WITHIN THE DAY.

Thank you!

Best regards,

Quality Assurance Section

Weblio Philippines, Inc.

Email *

khatorze14@gmail.com

0 of 0 points

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8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve Zero Troubles and Avoid Major and …

Surname *

Manuel

First Name *

Eunice Faith

Date of Tutor Orientation Attended *

August 14, 2023 (Monday)

August 15, 2023 (Tuesday)

August 16, 2023 (Wednesday)

August 17, 2023 (Thursday)

August 18, 2023 (Friday)

August 22, 2023 (Tuesday)

August 23, 2023 (Wednesday)

August 24, 2023 (Thursday)

August 25, 2023 (Friday)

August 29, 2023 (Tuesday)

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8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve Zero Troubles and Avoid Major and …

Time of Tutor Orientation Attended *

15:00~16:00

16:00~17:00

17:00~18:00

18:00 ~19:00

Serious Troubles 6 of 6 points

Choose the correct answer among the following choices.

1. It's okay to take pictures or recordings of the lesson as long as the *1/1
tutor asked for the customer's permission.

A.True

B. False

2. It is okay to post a picture or a video of the lesson on SNS as long as it *1/1

has restricted access setting.

A. True

B. False

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8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve Zero Troubles and Avoid Major and …

3. Tutors can ask the question repeatedly when customers are having *1/1
difficulty to answer the question.

A. True

B. False

4. Tutors may raise their voice to the customers when they are giving *1/1
instructions and corrections.

A. True

B. False

5. It is okay to ask personal questions such as relationship as long as it is *1/1

discussed as a free talk.

A. True

B. False

6. Telling customers “You’re beautiful./You’re cute.” as it’s in a form of *1/1

compliment is okay as long as customers do not feel uncomfortable.

A. True

B. False

Common Troubles 4 of 4 points

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8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve Zero Troubles and Avoid Major and …

Choose the correct answer among the following choices.

7. In the middle of Tutor Dan's lesson, his mobile phone suddenly rang. It *1/1
was an emergency call from his mother. He has been waiting for his
mother's return call the whole day to inform him about the health
condition of his father who was confined at the hospital. Tutor Dan
needed to answer the call, and so, he informed the Lesson Manager and
the customer about it and both told them that he will just leave for a few
minutes but will be back for the lesson. He then went to the other table
where his mobile phone was placed and took the call. Do you think this is
an appropriate way of dealing with an emergency?

A.Yes, because the tutor was able to inform Lesson Manager. It is okay to leave the
work station as long as the tutor informs the Lesson Manager.

B. Yes, because the tutor was able to inform the customer. It is okay to leave the
work station as long as the tutor informs the customer.

C. No, because leaving the workstation is not allowed. Tutor should have
cancelled his lessons in advance because he was already expecting an
emergency call from his mother on that particular day.

D. No, because the tutor just informed and lesson manager or the customer did not
say "Ok". He should have waited for approval from the Lesson Manager.

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8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve Zero Troubles and Avoid Major and …

8. In the middle of Tutor Harry's lesson, his alarm clock rang. It was *1/1
ringing and the sound could be heard on the customer's end. He was not
able to turn off the alarm since the clock is not within his reach, so he
excused his self to the customer and requested if he could quickly turn
off the ringing alarm clock. What should the tutor have done?

A.Tutor Harry should have left the alarm ringing. Even though the noise could be
heard, it was not appropreate to leave the work station and turn off the alarm which
was not within his reach.

B. Tutor Harry should have prepared and checked his working environment in
advance. He should have made sure that his alarm won't cause any noise and
inconvenience to the customer during the lesson.

C. Tutor Harry should have notified the Lesson Manager that he will leave the
workstation for a second to turn off the alarm since the noise is disturbing the on-
going class.

D. Tutor Harry should have apologized to the customer and went on with the lesson
while the alarm clock was ringing.

9. Before Tutor Bess opened lesson slots, she saw the announcement *1/1
email from her internet provider saying that there will be maintenance.
Even though she knew that there will be maintenance, she still pushed
through with opening slots for lessons. During the class, tutor Bess
encountered connection trouble. What do you think is the appropriate
way of dealing with the internet trouble?

A. Tutor Bess should have informed the admin at the beginning of the lesson about
her possible internet trouble so that the admin can replace her as a sub-tutor.

B. There was no need for Tutor Bess to deal with the internet trouble since it is the
internet provider's issue that caused it.

C. Tutor Bess should have closed her slots and canceled lessons in advance
because she was already aware of the maintenance notice.

D. This situation is not avoidable since the internet loss is out of Tutor Bess'
control.

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8/16/23, 5:04 PM August 2023 Tutor Orientation with an Interactive Approach and Know How You can Achieve Zero Troubles and Avoid Major and …

10. Tutor Mavy had a lesson at 10:00~10:25 and he conducted his lesson *1/1
properly until the feedback part. He was going to give feedback to the
student until he realized that his delivery is waiting for him outside and he
needs to sign and receive the package himself. He then decided to end
the lesson at 10:24 since it was only a minute until the lesson ended.
Which statement do you think is correct about this situation?

A. Tutor Mavy should have checked his delivery schedule in advance and
opened his slots only when he was 100% sure he can conduct the lesson from
start to end.

B. Tutor Mavy did the right thing to end the lesson early for 1 minute since it was
out of his control that the delivery came during the time he was doing the lesson.

C. Tutor Mavy should have asked for the Lesson Manager's permission to leave the
workstation for a moment to receive his delivery package.

D. Tutor Mavy should have left the working station while the lesson was ongoing
until it reaches the end lesson time of 10:25.

This form was created inside of Weblio Philippines, Inc..

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