ISS Indonesia Company Profile

COMPANY PROFILE
Connecting People
and Places to make the
world work better
PEOPLE MAKE PLACES

Corporate Name
ISS Indonesia Number of Employees
45,845 employees (as of December 2020)
Head Office
Graha ISS, Bintaro Support Centre Regional Support Offices
Jl. Jend. Sudirman Blok J No.3 Bandung, Semarang, Surabaya, Medan,
Bintaro Jaya 15229 – Indonesia Pekanbaru, Bandar Lampung, Balikpapan,
Phone +6221 7486 4490 Makassar, Denpasar, Batam
Date of Establishment Corporate Website

February 8th, 1996 www.id.issworld.com
Core Business Email Address

Facility Services and Facility Management jakarta@id.issworld.com
ISS Indonesia | Company Profile
WELCOME TO OUR
WORLD OF SERVICE
Where we connect
people and places
While we create jobs and

develop excellent Indonesians
Our world of service is about people and the

service attitude we carry out to connect
people and places by bringing places to life.
People is always at the very heart of ISS, and
our people care about making the world work
better.
As a people organisation, ISS Indonesia is built by strong values and culture. We are grateful
of what we have, we are proud of who we are and what we do, and we are proud to be
Indonesians. That is what our corporate culture based on in the way we develop and
empower our people in creating excellent Indonesians.
In our services for customers, we build strong partnership to provide them the best
solutions and to deliver with quality, productivity, and compliance. Today, with around
45,000 employees spreading across the country, we serve at almost 8,000 sites of our
more than 600 customer groups, where more than 30 of them are key accounts.
We aim for the success of our customers, while we expand the job creation to connecting
people and places and protecting the planet.
CEO & PRESIDENT DIRECTOR ISS INDONESIA

Elisa Lumbantoruan
PEOPLE MAKE PLACES

We have always been focusing

on our customers and our people
ISS is a leading workplace experience and facility management company, formed

since 1901 and headquartered in Copenhagen, Denmark.
ISS is a true global player with a leading market position. Our global presence allows
us to meet the growing demand from multinational corporations for consistency
across borders while leveraging deep market expertise to ensure partnerships are
nurtured at the local level. ISS Global A/S holds ownership of 30+ countries.
In Indonesia, ISS Indonesia was established in 1996 with the focus on customer and
human capital development and empowerment.
Throughout our journey, we have grown our business from a single-service into
multi-services and then integrated facility services. We have evolved from man-
power outsourcing to facility management, moreover to experience management.
PEOPLE MAKE PLACES

In ISS Indonesia, we keep growing
and impacting people and
the country, every day
Create jobs,
develop and
empower
50,000+
people in
a year
Partner with
600+
customer groups
30+
key account
customers
Serving at
7,900+
sites across
the country
Operate
150+
cities and
districs
OUR PURPOSE:
Connecting people and places
to make the world work better
Our people care about the people they support, always adding a human touch to create places
that deliver and delight. They are all trained, equipped, motivated, and working with high
standards.
Working with our customers, we come to understand every aspect of the user experience. We
deploy data, insights and knowledge to develop innovative strategies and intelligent solutions
to meet the intricate realities of service delivery. This helps us manage risk, reduce cost and
ensure consistency.
We believe that people make places and places make people. We know that when
we get things right, it enhances lives and makes the world work better.
PEOPLE MAKE PLACES

OUR PEOPLE:
We are driven by our core values
People are always at the heart of our business. As a people organisation, our values are
fundamental to who we are and everything we do. Our values represent our behaviours, and
that is what drives us.
Quality Responsibility Enterpreneurship Honesty

We deliver We care We act We respect
We equip our people with skills and knowledge, and develop their
characters to make the difference
Human capital is our biggest

asset and plays a pivotal role in
achieving our purpose, and our
customers’ purpose. It is our
priority to train and empower
our people to ensure that we
deliver our services to high
standard and quality.
Through our learning and

development programmes, we
equip our people with skills and
knowledge, and continually
develop their characters that
based on our Indonesian
positive values. As a result, our
people care about the people they support, the places they maintain, and the planet we seek
to protect. Our people care to make the difference for our customers.
PEOPLE MAKE PLACES

OUR STRATEGY
OneISS: Stronger, Simpler, Closer
Jacob Aarup-Andersen, Group CEO, ISS A/S

“ISS is a truly great company, with a proud, unique heritage
and deep respect for people. Our role and responsibility in
society is quite profound and never more so than during this
global pandemic. Recently, our execution and financial
performance has not been where it needs to be. The strategy
we launch today – OneISS – creates a Stronger, Simpler,
Closer ISS. It represents the start of a new journey, refocused
and relentless in driving execution and delivering on the
promise of the company’s global strengths. It is a strategy
that will help us achieve our purpose – connecting people
and places to make the world work better.”
PEOPLE MAKE PLACES

Our OneISS strategy will ensure that we can live up to our purpose and help us become the
most respected global leader in integrated facility services and strengthen our position as
number one in cleaning.
OUR VALUE PROPOSITION

We help to create places that work,
think and give
As a leading workplace experience and facility management company, we provide placemak-
ing solutions that contribute to better business performance and makes life easier, more
productive and enjoyable – delivered to high standards by people who care.
We partner with customers to deliver places that work, think and give – covering their function-
al as well as their emotional needs and delivering three key outcomes: cost, compliance and
excellence.
PEOPLE MAKE PLACES

“We have a proud heritage of
equality, diversity and inclusion.
We are provided with opportunity
and being supported to develop
ourselves and be the best
we can be.”
Al Ainaa Al Mardhiyah Tri Wulandari

ISS Indonesia HQ Halliburton Indonesia HQ
Project Management Office Specialist Site Junior Supervisor
The Best Employee 2020 The Best Employee 2020
ISO Certified service that

nourish quality
Our services are ISO certified, as

we make our commitment to
provide the best quality service
for our customers. ISO certifica-
tion measures the quality
management system of an
organisation. Our ISO certifica-
tions (listed below) ensure the
quality, safety and efficiency of
services we offer.
Products and Services

ISO 9001 Quality Management System
ISO 14001 Environmental Management System
ISO 45001 Occupational Health and Safety Management System
ISO 22000 Food Safety Management System
PEOPLE MAKE PLACES

INTEGRATED FACILITY SERVICES

Solution that frees you to focus on your
core business
• Curated Experience &
Workplace Strategy
• Workplace & Service
Design
• Portfolio & Relocation
Strategy
• Capital Project
• The Mental Rebuild
• Co-working
WORKPLACE
MANAGEMENT
CLEANING SUPPORT TECHNICAL FOOD SECURITY

SERVICES SERVICES SERVICES SERVICES SERVICES
• Workplace Cleaning • Front Desk & Reception • Energy Management • Restaurant & • Guarding & Security
• Healthcare Cleaning Services • Asset Management Takeaway Awareness
• Laboratory Cleaning • Meeting & Conference • Capital Projects • Coffee Bars • Surveillance
• Food Hygiene Cleaning Management • Building Structure and • Hospitality & Catering • Workplace Safety &
• Hospitality and Events • Switchboards & Service Fabrics • Pop-ups & High-street Emergency Manage-
Cleaning Desks • Critical Environments Partners ment
• Concierge Services • Property Maintenance • Fine Dining & Event • Consulting Services
• Mail and Courier • Waste Management Catering • Security Risk Manage-
Services • Micro-kitchens & ment
• Document Services Vending • Technical Installations
• Executive & Administra- • Power Plant Diet
tive Support
• Experience Curation &
Management
An integrated facility services (IFS) can help your organisation grow profitability, boost efficien-
cy and gain a competitive edge. All while freeing you to focus on your core business.
When all your workplace or facility needs are integrated into one solution, it gives you the full
benefit of our cross-functional teams, dedicated key account management and workplace data
insights.
We adapt to your needs and ongoing transformation. Whichever industry, whichever place, we
are there to enhance your success.
PEOPLE MAKE PLACES

CLEANING SERVICES
Precise cleaning for the new normal
Clean, hygienic and welcoming workplace or facility

is much wanted in the new normal. We understand
this as our customers’ need for their people’s safety,
health and well-being, while the place help to boost
concentration and fuel productivity, to attract and
retain talent, and to strengthen our customers’
brands.
In partnership with you, we deliver consistency and

compliance cleaning services that are customised
to meet your organisation’s needs.
PEOPLE MAKE PLACES

People and businesses do better in a PURE SPACE

... and we can’t wait to invite you inside
The COVID-19 pandemic has disrupted

the relationship between people and
places.
Fear of contamination has inevitably

created insecurities and doubts that can
prevent people from feeling confident in
public and work environments, or even
from being physically present in them.
This changed attitude to place is a new
reality, and it will persist even after the
critical phases of the pandemic have
ended.
Addressing the issue requires more than new physical measures to improve and maintain
hygiene, as it also requires addressing human concerns.
At ISS, we have developed a solution that does all this and much more.
It’s called PURE SPACE and it enables people to fully connect with places.
With PURE SPACE, you not only achieve a new, higher standard of hygiene, you also
get the data you need to maintain cleanliness, troubleshoot risk of contamination
and influence the right behaviour.
PEOPLE MAKE PLACES

TECHNICAL SERVICES
Making your place work better for you
Well-maintained workplaces or facilities provide safe, productive environments and ensure

your assets function optimally throughout their lifecycle. From building services to energy
management, our technical, mechanical and engineering teams meet your specific business
and operational needs, offering strategic insights and tactical expertise on risk, efficiency and
innovation, for today and tomorrow.
PEOPLE MAKE PLACES

SECURITY SERVICES
Protecting people and places,
providing peace of mind
Connecting people and places

depends on protecting
employees, guests and assets.
Our security services are key to
creating a welcoming and
productive environment. Our
custom security services play a
vital role in strengthening
teams, building robust safety
cultures, and shaping strong
and reputable workplaces in
prioritising the safety of your
people and places.
With intelligent solutions that

meet today’s high standards,
we ensure that people and
places are safe, and that
customers get peace of mind.
PEOPLE MAKE PLACES

SUPPORT SERVICES
A welcoming and well-run place
for all people
Through front and back office

services, we create memor-
able service moments and
great workplace experiences
for your employees and
visitors, inspiring a stronger
connection to your place and
increasing loyalty to your
brand. Our visitor and
employee services are flexi-
ble and adaptable to any
industry – architected to fit
your business strategy and
meet the needs of your work-
place or facility.
PEOPLE MAKE PLACES

“We work from the
heart, bringing our
human touch to add
values and create
the best workplace
experience.”
WORKPLACE MANAGEMENT
Building better workplaces and
stronger cultures
The well-designed place inspires people to be more productive and keeps them healthy and
safe. While in connecting people and places, it means to improve the way people communi-
cate, innovate and collaborate.
Working closely with you, we design and deliver workplace strategies and solutions that are
healthier and safer as well as more productive, sustainable and more enjoyable for your
employees and visitors. Your place is our place, and we care to build better workplaces with
stronger cultures for your organisation.
PEOPLE MAKE PLACES

FOOD SERVICES
Bringing you food experiences while
nourishing health and fuelling minds
Food brings people together. It builds connections, strengthens communities and sparks joy.
Our food services create experiences that set new standards for health and well-being,
productivity, and sustainability, making it as a contribution to a happier, more creative
workforce.
Our approach to food matches your need for a place that works, thinks or gives. From everyday
kitchen and food services to pop-up concepts and fine dining, we tailor food experiences to
your desired taste and deliver the best the market has to offer.
PEOPLE MAKE PLACES

“Customers choose us
because we create,
manage, and maintain
environments that
make life easier,
more productive
and enjoyable.”
Khendy Lim
Key Account Manager
Energy & Resources
The Best Employee 2020
ACHIEVEMENTS AND AWARDS

Our commitment for the best service
performance
In ISS Indonesia, our people strive to deliver with intelligent solution and high quality. As we
are always committed to performing the best service moments in creating places that deliver
and delight.
Below are some awards recognised to us throughout our achievements:
Vendor Contribution SMK3L & The Best Vendor

COVID-19 Protocols Award From PT of MMC Hospitals in 2020
Hino Motors Manufacturing Indonesia 2021
2021
LMI Awards 2019: Most Outstanding

SHES Award 2020
Valuable Partner Supplier Award
PT MRT Jakarta
Lippo Malls Huawei HQ China
2020
2019 2019
Excellent Contribution in Complying 2nd International Outsourcing

to Tax Obligations – Ministry of Summit 2017 - Healthy Outsourcing
Finance of the Republic of Indonesia Appreciation
2018 2017
Indonesia Service Quality Award Best Overall Improvement Award

From Service Quality (SQ) Magazine From ISS A/S
2017 2017
Best in Empowering
Career Advancement Indonesia
SWA Magazine Service Quality (SQ) Award
2017 2017
PEOPLE MAKE PLACES

Golden Passion Award – Good EMC2 Award

Relationship & Service 2017, 2015, 2014, 2012, 2005, 2004,
From PT Nestle Indonesia 2003, 2002, 2001, 2000
2017
Corporate Image Award 2015

Top Brand Award
“The Best In Building And Managing
Category: Cleaning Service
Corporate Image” - Category:
Provider
Cleaning Service
2016
2015
Aircraft Cleaning Award “The Hard Work

That Has Been Done So That Garuda Aircraft Cleaning Award
Indonesia Can Be Awarded As The Sixth “The Best Cleaning Provider”
Clearest Aircraft Cabin In The World” 2015
2015
ROCC Award Emerald Award

2009, 2007 2009, 2008, 2006, 2005
Best Value Creation Award Five Bees Award

2005 2003, 2002, 2001
PEOPLE MAKE PLACES

INDUSTRIES WE SUPPORT
Optimizing your industry and
manufacture to highest standards
In the midst of immense industrial and
manufacturing change, we continue to
develop our capability and capacity as a
facility services and facility management
provider to be in line with our customers’
needs. From factories producing goods, to
discrete and process manufacturing. Our
service plan is carefully aligned to your
business compliance to highest standards, as
we also optimize cost efficiency, cost-
effectiveness and transparency.
Our partnerships on Industry

& Manufacture:
Philip Morris Indonesia, Unilever Indonesia,
Astra Honda Motor (AHM), and many more.
Bringing quality to maintain the well-being

through food and beverage products
Everybody needs food, and we care about it.

Partnering with our customers, we ensure
that the food and beverage products are
made within a clean, healthy and safe envi-
ronment. We bring quality services to highest
standards, as we utilise technology and
create innovation to help you maintain the
well-being of your people and your consum-
ers, and to free you to focus on your goals.
Our partnerships on Food & Beverage:

PT Danone Indonesia, PT Indofood Sukses
Makmur Tbk, Sinar Mas Land, PT Frisian Flag
Indonesia, and many more.
PEOPLE MAKE PLACES

Moving with you as fast as the technology

develops
The world of technology moves very fast, as

it’s always developed within seconds.
Working to move together with you, we
create great workplace experiences that
boost productivity and support you in
attracting and retaining the best talent.
Through years of our partnerships with
digitalised and telco, our people know what
it takes to make your place work, think, and
give.
Our partnerships on Technology:

Elang Mahkota Teknologi (EMTEK) Group,
Indosat Ooredoo, GO-JEK, Huawei Indonesia,
and many more.
Supporting financial service with

compliance and beyond
We understand how financial service plays a
crucial role in running the economy wheels.
As one of the global leaders on workplace
experience, we support your banking and
finance activities with compliance according
to Financial Services Authority (OJK) and
transparency, while we also help you to retain
your MRI performance.
Our partnerships on Financial Service:

Citibank, BBCA, Bank Danamon Indonesia,
Bussan Auto Finance Indonesia, and many
more.
PEOPLE MAKE PLACES

Transforming healthcare facilities

“From sickness to wellness”
The best healthcare facilities provide world-class services to patients, visitors and staff: from
the warm and friendly service they receive, to the food they need for recovery. We understand
that, and we always strive to support patient’s journey through our non-medical services.
Working side by side with you, we provide smart and integrated solutions that can help your
healthcare facilities grow profitability, increase efficiency, and gain a competitive advantage.
Supporting you with compliance and transparency in HSEQ, as well as to achieve and retain
your accreditation, nationally (SNARS) and internationally (JCI).
An ounce of protection is worth a pound of cure. Our people care to transform your facilities
“From sickness to wellness,” as we create places that heal to your patients, and bring them back
for regular check-ups for their health and well-being.
Our partnerships on Healthcare:

Siloam Hospitals Group, RS Pondok Indah Group, Ramsay Healthcare, Hermina Hospitals Group,
Wisma Atlet Kemayoran Emergency Hospital for COVID-19, and many more.
PEOPLE MAKE PLACES

Increasing productivity of energy and

resources, while protecting the planet
Through our experience and strong partnership with customers, we understand your highly
regulated environments and your business in fulfilling the energy and resources supply for the
society as well. Working closely with you, we ensure the safety and comfort of your people
working in challenging areas, helping to achieve your goals with increased productivity, while
protecting our planet.
Our partnerships on Energy & Resources:

PLN, ADARO Energy, Timah, Paiton Energy, ABM Group, and many more.
PEOPLE MAKE PLACES

Creating great experiences in your

transportation facilities
We care about how you ensure your
passengers and your employees expe-
riencing memorable journey in your
transportation facilities, whether it is
airports, trains, ports, or other stations
transferring people everywhere.
At ISS, we offer our global expertise to

raise the standard for services at your
place, while providing you with strate-
gic advice through compliance and
consistency, making your place grow
productivity to new heights.
Our partnerships on Transportation:

Angkasa Pura Solusi, ASDP Indonesia
Ferry, Mass Rapid Transit Jakarta,
Garuda Maintenance Facility AeroAsia,
and many more.
Helping to connect people and places

at public sector
We work with high standards and
provide intelligent solutions, delivered
by our people who care. From stadiums
hosting major events, schools and
universities creating the best genera-
tion, to residences and retail industries,
we embrace various public and com-
mercial sector organisations. We help
our customers to connect their people
with places, supporting success
through innovation.
Our partnerships on Public Sector:

GBK Sports Complex, PT Metropolitan
Kentjana (Pondok Indah Group), BINUS
University, and many more.
PEOPLE MAKE PLACES

Quality training for skills and competency
Experience have brought us to expertise. Within our 25 great years connecting people and
places, we manage and develop human capital with characters and service excellence. It all
starts from the quality of education and training we provide, and through ISS Sekolah Vokasi PT
ISS Jasa Fasilitas, we bring all of this and build competent skills to Indonesia workforce.
PEOPLE MAKE PLACES

“We are grateful of what we have,
we are proud of who we are and what we do,
and we are proud to be Indonesians.”
Making the world work better, keeping

Indonesia clean
We strive to build public awareness to care for the environment. Starting from the simplest
action to care about our own trash, to encouraging people to implement 4R (Refuse, Reduce,
Reuse, Recycle). We campaign this effort through Keep Indonesia Clean.
Starting within our own cycle in ISS Indonesia, we hope that it will influence wider community
anywhere and anytime to make the world work better and keep Indonesia clean.
PEOPLE MAKE PLACES

Visit and contact us for more information:
jakarta@id.issworld.com
id.issworld.com
ISS Indonesia - Official Facebook Page
@iss.indonesia - Official Instagram Account
@ISSINDO - Official Twitter Account
ISS Indonesia - Official LinkedIn Page
ISS Indonesia - Official Youtube Channel
greatpeople.co.id - Official Microsite

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COMPANY PROFILE

PEOPLE MAKE PLACES

Date of Establishment Corporate Website

Core Business Email Address

While we create jobs and

Our world of service is about people and the

CEO & PRESIDENT DIRECTOR ISS INDONESIA

PEOPLE MAKE PLACES

We have always been focusing

ISS is a leading workplace experience and facility management company, formed

PEOPLE MAKE PLACES

PEOPLE MAKE PLACES

Quality Responsibility Enterpreneurship Honesty

Human capital is our biggest

Through our learning and

PEOPLE MAKE PLACES

Jacob Aarup-Andersen, Group CEO, ISS A/S

PEOPLE MAKE PLACES

OUR VALUE PROPOSITION

PEOPLE MAKE PLACES

Al Ainaa Al Mardhiyah Tri Wulandari

ISO Certified service that

Our services are ISO certified, as

Products and Services

PEOPLE MAKE PLACES

INTEGRATED FACILITY SERVICES

CLEANING SUPPORT TECHNICAL FOOD SECURITY

PEOPLE MAKE PLACES

Clean, hygienic and welcoming workplace or facility

In partnership with you, we deliver consistency and

PEOPLE MAKE PLACES

People and businesses do better in a PURE SPACE

The COVID-19 pandemic has disrupted

Fear of contamination has inevitably

PEOPLE MAKE PLACES

Well-maintained workplaces or facilities provide safe, productive environments and ensure

PEOPLE MAKE PLACES

Connecting people and places

With intelligent solutions that

PEOPLE MAKE PLACES

Through front and back office

PEOPLE MAKE PLACES

PEOPLE MAKE PLACES

PEOPLE MAKE PLACES

ACHIEVEMENTS AND AWARDS

Below are some awards recognised to us throughout our achievements:

Vendor Contribution SMK3L & The Best Vendor

LMI Awards 2019: Most Outstanding

Excellent Contribution in Complying 2nd International Outsourcing

Indonesia Service Quality Award Best Overall Improvement Award

PEOPLE MAKE PLACES

Golden Passion Award – Good EMC2 Award

Corporate Image Award 2015

Aircraft Cleaning Award “The Hard Work

ROCC Award Emerald Award

Best Value Creation Award Five Bees Award

PEOPLE MAKE PLACES

Our partnerships on Industry

Bringing quality to maintain the well-being

Everybody needs food, and we care about it.

Our partnerships on Food & Beverage:

PEOPLE MAKE PLACES

Moving with you as fast as the technology