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    Front Office Management I 16.11.2018

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    ryanmusicalfilms
    This document contains a 10 question exam for a Front Office Management course. The questions cover various topics related to front office operations including: - Defining key terms like planning, forecasting, budgeting, and evaluating. - Describing the Hubbart formula and providing an example of its use. - Discussing the market condition approach to forecasting. - Drawing a 10 day forecast form or explaining how a hotel income statement is used to evaluate front office operations. - Matching terms related to revenue management and forecasting.

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    Front Office Management I 16.11.2018

    Uploaded by

    ryanmusicalfilms
    17 views2 pages
    This document contains a 10 question exam for a Front Office Management course. The questions cover various topics related to front office operations including: - Defining key terms like planning, forecasting, budgeting, and evaluating. - Describing the Hubbart formula and providing an example of its use. - Discussing the market condition approach to forecasting. - Drawing a 10 day forecast form or explaining how a hotel income statement is used to evaluate front office operations. - Matching terms related to revenue management and forecasting.

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    This document contains a 10 question exam for a Front Office Management course. The questions cover various topics related to front office operations including: - Defining key terms like planning, forecasting, budgeting, and evaluating. - Describing the Hubbart formula and providing an example of its use. - Discussing the market condition approach to forecasting. - Drawing a 10 day forecast form or explaining how a hotel income statement is used to evaluate front office operations. - Matching terms related to revenue management and forecasting.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    17 views2 pages

    Front Office Management I 16.11.2018

    Uploaded by

    ryanmusicalfilms
    This document contains a 10 question exam for a Front Office Management course. The questions cover various topics related to front office operations including: - Defining key terms like planning, forecasting, budgeting, and evaluating. - Describing the Hubbart formula and providing an example of its use. - Discussing the market condition approach to forecasting. - Drawing a 10 day forecast form or explaining how a hotel income statement is used to evaluate front office operations. - Matching terms related to revenue management and forecasting.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    SUBJECT CODE: BHM313 EXAM DATE: 16.11.

    2018

    ROLL No………………………………….
    NATIONAL COUNCIL FOR HOTEL MANAGEMENT
    AND CATERING TECHNOLOGY, NOIDA
    ACADEMIC YEAR – 2018-2019

    COURSE : 5th Semester of 3-year B.Sc. in H&HA


    SUBJECT : Front Office Management-I
    TIME ALLOWED : 03 Hours MAX. MARKS: 100
    ______________________________________________________________________
    (Marks allotted to each question are given in brackets)
    ______________________________________________________________________
    Q.1. Define the following:
    (a) Planning (b) Forecasting (c) Budgeting
    (d) Evaluating (e) Discount grid
    (5x2=10)

    Q.2. Describe stepwise Hubbart Formula in detail. Give an example bringing out its
    salient features.
    (5+5=10)

    Q.3. Discuss in detail about the market condition approach.


    (10)

    Q.4. Draw a neat format of a ten day forecast form.


    OR
    Explain the usage of hotel income statement in evaluating the front office
    operations with a neat format.
    (10)

    Q.5. Enumerate the various information required for forecasting room revenue.
    OR
    Exhibit the components of forecast formula.
    (10)

    Q.6. Explain the different types of budget.


    (10)

    Q.7. Write in detail about the advantages and disadvantages of budgeting.


    OR
    Explain the various stages of budget cycle.
    (10)
    FOM/NOV/ODD/18-19/01/NC Page 1 of 2
    SUBJECT CODE: BHM313 EXAM DATE: 16.11.2018

    Q.8. List atleast twenty tasks performed by the Property Management System.
    OR
    Give an account of the application of Amadeus in the travel industry.
    (10)

    Q.9. Explain the application of occupancy ratios in evaluating front office operations.
    OR
    What are the objectives of budgetary control? How will you refine a budget?
    (5+5=10)

    Q.10. Match the following:

    (a) Thorough knowledge (i) Special event that helps in revenue management
    (b) Reservation lead time (ii) Group blocks
    (c) Concert (iii) Decreases the availability pool
    (d) Cut-off date (iv) How far in advance reservation is made
    (e) Multi hotel groups (v) Forecasting
    (f) Renovation (vi) Hotel and its surrounding
    (g) Difficult skill to develop (vii) Compared with previous year
    (h) Forecasting (viii) Impact on the room reservations
    (i) Occupancy data (ix) Room availability in competing hotels
    (j) Blind calls (x) Short term plan
    (xi) Sundry services

    (10x1=10)

    ***********

    FOM/NOV/ODD/18-19/01/NC Page 2 of 2

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