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What Is Knowledge Management
What Is Knowledge Management
As the discipline matures, academic debates have increased regarding both the theory and practice of KM, to include the following perspectives[
Techno-centric with
a focus on technology, enhance knowledge sharing and creation. facilitate knowledge processes best.
ideally
those
that
Organizational with a focus on how an organization can be designed to Ecological with a focus on the interaction of people, identity, knowledge, and
as
a complex
adaptive
system akin
to
ASSIGNMENT NO:2
ASSIGNMENT NO:2
Figure: Knowledge Management (KM) Framework Generally speaking, creating a knowledge environment usually requires changing organisational values and culture, changing peoples behaviours and work patterns, and providing people with easy access to each other and to relevant information resources. In terms of how that is done, the processes of knowledge management are many and varied. In order for Knowledge Management to be measurable and be aligned to the business strategy the following need to be applied and taken under consideration:
1. How would the KM initiative change the organisation in terms of how it conducts
daily business function, how will it change the productivity and the organisations employees and how will it affect the current business processes. 2. What technologies are available for implementing KM what are their advantages and their drawbacks? 3. Is KM really feasible? Many of the processes that currently fall under the banner of knowledge management have been around for a long time, but as part of functions such as training, human resources, internal communications, information technology, librarianship, records management and marketing to name a few. And some of those processes can be very simple, such as:
PREPARED BY: TONMOY BORAH 3RD YEAR MBA (PT) Page 3
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Providing induction packs full of know how to new staff; Conducting exit interviews when staff leave so that their knowledge is not lost to the organisation; Creating databases of all publications produced by an organisation so that staff can access them from their desk; Providing ongoing learning so that people can constantly update their knowledge; Encouraging people with a common interest to network with each other; Creating electronic filing systems that can be searched in a number of ways, making the information much easier to find; Redesigning offices to be open plan so that staff and managers are more visible and talk to each other more; Putting staff directories online so that people can easily find out who does what and where they are; Creating intranets so that staff can access all kinds of organisational information and knowledge that might otherwise take a great deal of time and energy to find.
CONCLUSION:
In conclusion, management experts agree that learning and growth are the key to strategic success, the foundation for the future. A learning and growing organization is one in which knowledge management activities are deployed and expanding in order to leverage the creativity of all the people in the organization.