LESSON PLAN

SEMESTER OCT 2023 – FEB 2024

COURSE INFORMATION

Code ASM553 Contact Hour 4

Course Administrative Operation Systems Credit Unit 4

Part 3 Course Status Core

Lecturer’s Details:
LEVIANA ANDREW | leviana141@uitm.edu.my | +60198606087

COURSE DESCRIPTION

This course examines the administrative office manager’s role in planning, organizing, and controlling
office services and systems. It also covers the concepts and procedures of managing physical and
technical resources of the office and scheduling the workforce.

COURSE OBJECTIVES

At the end of the course, students should be able to:

1. Analyse the concept of administrative operation systems. (PLO6, C4)

2. Demonstrate managerial skills in administrative operation systems. (PLO8, A3)

3. Demonstrate information retrieval and management skills in administrative operation systems.

(PLO7, A3)
COURSE CONTENT

CLO
WEEK TOPIC ACTIVITY PLATFORM
MAPPING

LECTURE I (02 OCT – 10 NOV 2023)

C1. The Administrative Office

WK 1 Management (AOM): CLO 3 Lecture Physical Class
Seminar 1 • Objectives of AOM
02 – 06 • The Administrative Office Manager
Oct 2023 (Important Overview as introduction to
following topics)
C2. Systems Approach in
WK 2 Administrative Office Systems Lecture and Tutorial Physical Class
Seminar 1 • The Systems and Procedures
09 – 13 Concept CLO 1, CLO
Oct 2023 • New Developments in Systems and 2, CLO 3
Procedures Design
• The Systems and Procedures Staff
• Designing and Modifying Systems
• Systems and Procedures Tools
• Workload Chart
• Flow Process Chart
• Office Layout Chart

**Assignment, Project, Exam

C3. Office Design and Workflow

WK 3 • Preliminary Planning Stage CLO 1, CLO Lecture, Tutorial, Physical Class
Seminar 1 • Costing of Office Space 2, CLO 3 Other
16 – 20 • Open Office Concept
Oct 2023 • Principles of Effective Layout

**Assignment, Project, Exam

C3. Continued from WK3 - Office

WK 4 Design and Workflow CLO 1, CLO Lecture, Tutorial, Physical Class
Seminar 1 2, CLO 3 Other
3 – 27 **Assignment, Project, Exam
Oct 2023

C4. Office Environment

WK 5 • The Impact of the Office CLO 3 Lecture, Tutorial, Physical Class
Environment on Employees Other
Seminar 2 • The Healthy Office Environment
30 Oct – 03 • Lighting
Nov 2023 • Color
• Noise Control
 • Conditioning the Air
• Music
• Conservation of Energy
*Project

C5. Office Furniture and Equipment

WK 6 • Office Equipment CLO 3 Lecture, Tutorial, Physical Class
Seminar 2 • Equipment Maintenance Other
06 – 10 Nov Consideration
2023 • Office Furniture
*Project

MID TERM BREAK (11 – 19 NOV 2023)

LECTURE II (20 NOV – 22 DEC 2023)

C6. Office Reprographics and Mail

WK 7 Services CLO 3 Lecture, Tutorial Physical Class
Seminar 3 • Organization of the Reprographics
20 – 24 Nov Center
2023 • The Mailroom
*Project

C7. Measuring Output of Office

WK 8 Employees CLO 1, CLO 2 Lecture, Tutorial, Physical Class
Seminar 3 • Nature of Work Measurement Other
27 Nov – 01 • Work Measurement Program
Dec 2023 • Work Measurement Technique
• Performance Levelling
• Work Standards

*Assignment, Final Examination

C7. Continued from WK8 -

WK 9 Measuring Output of Office CLO 1, CLO 2 Lecture, Tutorial, Physical Class
Seminar 3 Employees Other
04 – 08 Dec
2023 C8. Improving Productivity of
Office Employees
• The Productivity Dilemma
• The Productivity Program
• Productivity Improvement
Techniques
 *Assignment, Final Examination

C8. Continued from WK9 –

WK 10 Improving Productivity of CLO 1, CLO 2 Lecture, Tutorial, Physical Class
Seminar 3 Office Employees Other
11 – 15 Dec
2023 *Assignment, Final Examination

C9. Quality and Quantity Control

WK 11 • The process of Control CLO 1, CLO 2 Lecture, Tutorial, Physical Class
Seminar 4 • Objectives of Control Other
18 – 22 Dec • Advantages of Control
2023 • Elements of Control
• Quantity Control
• Work Scheduling

*Assignment, Final Examination

SPECIAL BREAK (23 DEC 2023 – 01 JAN 2024)

LECTURE III (02 – 19 JAN 2024)

C10. Budgetary and Cost Control

WK 12 • Budgeting CLO 1, CLO 2 Lecture, Tutorial, Physical Class
Seminar 4 • Zero-Based Budgeting Other
02 – 05 Jan • Budgetary Control
2024 • Cost Control

*Assignment, Final Examination

C10. Continued from WK12 - Budgetary and
WK 13 Cost Control CLO 1, CLO 2 Lecture, Tutorial, Physical Class
Seminar 4 Other
08 – 12 Jan *Assignment, Final Examination
2024

Revision
WK 14 CLO1 Tutorial Physical Class
Seminar 5
15 – 19 Jan
2023

REVISION WEEK (20 – 28 JAN 2024)

FINAL EXAMINATION (29 JAN – 18 FEB 2024)

STRUCTURED ASSESSMENT MECHANISM (ASSESSMENT SCHEDULE)

DATE TYPE OF ASSIGNMENT

*Block 1 (WK1 – WK6)

02 Oct – 10 Nov 2023 Assignment 1 – Workflow (Due W6)

*Block 2 (WK7 – WK11)

20 Nov – 22 Dec 2023 Group Project – Presentation (Due W11)

Group Project - Report (Due W12)

*Block 3 (WK12 – WK14)
02 – 19 Jan 2024
Assignment 2 - Case Study (Due W14)

*Block 4 (WK15 – WK17)

29 Jan – 18 Feb 2024) Final Examination

*subject to change according to the Structured Assessment Mechanism per semester by BPPA.

COURSE EVALUATION

Student will be assessed as follows:

Continuous Assessment Marks

Individual Assignment 1 (CLO2) 15%
Pair Assignment 2 (CLO2) 15%
Group Project - Report (CLO3) 20%
Group Project - Presentation (CLO3) 10%
Final Examination (CLO1) 40%
Total 100%
IMPORTANT DATE

ACTIVITY DATE
Entrance Survey 2 – 15 Oct 2023
Assignment 1 10 November 2023
Assignment 2 19 Jan 2024
Group Project – Presentation 22 Dec 2023
Group Project - Report 5 Jan 2024
SUFO 18 Dec 2023 - 28 Jan 2024
Exit Survey 04 Jul - 17 Jul 2023

RECOMMENDED TEXT

Quible, Zane K. (2014). Administrative Office Management: An Introduction. 8th ed. Pearson New
International Edition.

REFERENCES

Odgers, Pattie (2005). Administration Office Management: Complete Course. 13th edition, Thomson,
South-Western.

http://www.haworth.com/resource/index-asp?page=index.htm. Office Trends, Human Factors and

Ergonomics.

http://www.haworth.com/furncat-new 2000/index.cfm. Haworth Furniture Catalog. Haworth, Inc.

GRADING SYSTEM

Marks Grade Credit

90 - 100 A+ 4.00
80 - 89 A 4.00
75 - 79 A- 3.67
70 - 74 B+ 3.33
65 - 69 B 3.00
60 - 64 B- 2.67
55 - 59 C+ 2.33
50 - 54 C 2.00
47 - 49 C- 1.66
44 - 46 D+ 1.33
40 - 43 D 1.00
30 - 39 E 0.67
0 - 29 F 0.00
INDIVIDUAL ASSIGNMENT RUBRIC
GROUP ASSIGNMENT RUBRIC