Let's Chat (06/04/2021, 21:08:13): Hey there, Guthierry!

I'm the StockX digital

assistant. I'm here to answer some of your most common questions.
Let's Chat (06/04/2021, 21:08:13): Ask me a question or select from one of the
topics below.
Let's Chat (06/04/2021, 21:08:18): Menu Options:
Order Status
Shipping
Account Issue
Returns/Exchange
You (06/04/2021, 21:08:22): Status do Pedido
Let's Chat (06/04/2021, 21:08:33): You bought a Jordan 4 Retro Off-White Sail (W)
(SIZE: 14W) on 03/26/2021. Are you looking for info on this order?
Let's Chat (06/04/2021, 21:08:33): Button Selections:
Yes
A different order
You (06/04/2021, 21:09:12): Sim
You (06/04/2021, 21:09:58): Yes
Let's Chat (06/04/2021, 21:10:06): Sorry, would you like me to put you in touch
with someone who can help?
Let's Chat (06/04/2021, 21:10:06): Button Selections:
Yes
No
You (06/04/2021, 21:10:35): Sim
Let's Chat (06/04/2021, 21:10:38): Sorry, would you like me to put you in touch
with someone who can help?
Let's Chat (06/04/2021, 21:10:43): Button Selections:
Yes
No
You (06/04/2021, 21:10:44): Sim
Let's Chat (06/04/2021, 21:10:48): Sorry, would you like me to put you in touch
with someone who can help?
Let's Chat (06/04/2021, 21:10:53): Button Selections:
Yes
No
You (06/04/2021, 21:10:54): Sim
Let's Chat (06/04/2021, 21:10:58): Sorry, would you like me to put you in touch
with someone who can help?
Let's Chat (06/04/2021, 21:11:03): Button Selections:
Yes
No
You (06/04/2021, 21:11:11): Sim
Let's Chat (06/04/2021, 21:11:18): Sorry, would you like me to put you in touch
with someone who can help?
Let's Chat (06/04/2021, 21:11:18): Button Selections:
Yes
No
You (06/04/2021, 21:11:25): Sim
Let's Chat (06/04/2021, 21:11:28): Sorry, would you like me to put you in touch
with someone who can help?
Let's Chat (06/04/2021, 21:11:33): Button Selections:
Yes
No
You (06/04/2021, 21:11:50): Yes
Let's Chat (06/04/2021, 21:12:00): Sure, one moment.
Let's Chat (06/04/2021, 21:12:04): Okay, I'm creating a ticket for you and
transferring you to a live agent now.
Let's Chat (06/04/2021, 21:12:04): Your ticket number is #08497144. Someone will be
with you shortly.
Kyle M (06/04/2021, 21:12:04): Hi! I'm Kyle. Give me a moment while I review your
issue.
You (06/04/2021, 21:12:21): Hi
Kyle M (06/04/2021, 21:12:44): Hi Guthierry, I hope you are having a good day. How
can I help you?
You (06/04/2021, 21:13:18): I'm trying to locate the status of jordan off white and
it's not showing up in the app
Kyle M (06/04/2021, 21:13:58): Okay, please give me 3-4 minutes to look into this
for you.
You (06/04/2021, 21:15:18): Until this morning I went to consult to see what was
the status, and now you consult to see if i had come to Stock and disapp
You (06/04/2021, 21:16:14): and disappeared from the app
You (06/04/2021, 21:16:47): But he was in the chat query
Let's Chat (06/04/2021, 21:17:04): I checked on the order for your of the Off-White
Jordan 4's and the order is unable to be fulfilled and had to be cancelled. I
apologize that the order is unable to be completed but you have been refunded for
the purchase. Please allow 3-5 business days for the money to be back in to you
account.
You (06/04/2021, 21:17:12): I have proof of purchase on the card
Let's Chat (06/04/2021, 21:17:24): I will look into why the status disappeared from
your app.
You (06/04/2021, 21:17:52): Thank you
You (06/04/2021, 21:20:09): The order was cancelled what day? Because I already
wanted to take the money and buy another, I need to take advantage while
You (06/04/2021, 21:20:35): the price is lower
Let's Chat (06/04/2021, 21:20:40): You are welcome, since the order cannot be
fulfilled and had to be cancelled the status of the order was removed from your
app. I apologize for the inconvenience but this why it is no longer showing.
Let's Chat (06/04/2021, 21:20:53): The order was cancelled this morning
You (06/04/2021, 21:22:42): The seller could be punished right, because I need this
shoe at this value and can be much more valued
You (06/04/2021, 21:23:31): What is the number of the reversal process for me to
send to my bank
Let's Chat (06/04/2021, 21:25:05): Yes there is a punishment for the seller for not
being able to fulfill the order. For the refund, it will be going back to the
payment method you purchased the shoes with.
You (06/04/2021, 21:26:59): More as I consult if there is a problem in this process
You (06/04/2021, 21:27:48): Because I'm worried about the money taking or not came
to the account, and the first time it happens to me in this app
Let's Chat (06/04/2021, 21:29:05): Yes, I understand your concern. The money will
be going back on to the payment method you used to make the purchase. If any issue
arrises please feel free to reach back out to us to follow up.
You (06/04/2021, 21:30:29): More just wanted to understand why I didn't get any
email or information about it
You (06/04/2021, 21:31:11): It would be super important for me to receive the news
that the product has been cancelled
You (06/04/2021, 21:31:51): I'm no longer receiving email from stockx notifications
Let's Chat (06/04/2021, 21:32:19): Yes I understand, I checked on your account and
an email was sent to your email that is linked to your account when the refund was
processed.
Let's Chat (06/04/2021, 21:32:33): Please be sure to check all email folders for
the email from StockX/
You (06/04/2021, 21:33:59): I checked and there's nothing for me, nothing appears
Let's Chat (06/04/2021, 21:36:55): What is the email you are using for your
account?
You (06/04/2021, 21:37:15): Hypeonforsale@gmail.com
You (06/04/2021, 21:39:39): Nothing's coming up for me for email for a long time,
including the confirmation of the purchase of jordan 4 came to me
Let's Chat (06/04/2021, 21:41:56): I am not seeing that gmail associated with your
StockX account, please check under your settings to verify which email you are
getting the notifications sent to.
You (06/04/2021, 21:43:15): More before you get everything, now you don't get
Let's Chat (06/04/2021, 21:43:16): The email that is in your account settings will
be the email address that the updates are getting sent to.
Let's Chat (06/04/2021, 21:45:25): I am sorry, I do not understand what you mean.
Can you please clarify?
You (06/04/2021, 21:45:30): So now you're waiting for my reversal, should you drop
this week?
You (06/04/2021, 21:47:19): Will I receive the total amount of 2,022.45 ?
Let's Chat (06/04/2021, 21:47:30): I apologize I do not understand the reversal you
are referring to. If it is for your refund, it has been processed and you will
receive it in 3-5 business days.
You (06/04/2021, 21:48:30): Can you send me an e-mail with this confirmation?
Let's Chat (06/04/2021, 21:50:41): You will be refunded the amount you paid for the
item, I am sorry I do not have the ability to resend you the email unfortunately,
but an email was sent to the email account that is attached to your account
settings, you can see the email address in My Account on the website or app.
You (06/04/2021, 21:52:00): I consulted the email and nothing appeared, want me to
take a print from the screen, since they do not believe ?
You (06/04/2021, 21:54:27): I bought 2 items this year and nothing appeared in the
email, with this serious sneakers the third item
Let's Chat (06/04/2021, 21:54:33): What was the email address you checked?
You (06/04/2021, 21:55:26): Hypeonforsale@gmail.com
Let's Chat (06/04/2021, 21:57:27): That is not the email you have linked to your
StockX account. Please go to your My Account and go into the Settings tab. From
there you will be able to see the email that your account and orders are linked to.
The reason that you are not receiving the updates is because the email under your
account is different from the one you are providing us with.
You (06/04/2021, 22:00:09): Which email is connected then?
You (06/04/2021, 22:01:54): Because since 2018 it has always been this
Let's Chat (06/04/2021, 22:17:03): Sorry, I'm having trouble answering your
question.
Let's Chat (06/04/2021, 22:17:03): The chat will be terminated. Apologies for the
inconvenience caused.