Hierarchy of Management:

A workplace leadership structure known as hierarchical management places employees

under the control of their superiors and distributes authority according to rank. For
instance, the lowest ranking employee in a human resources department, the human
resources assistant, assists other H.R. staff with administrative tasks as needed. The
assistant is under the direction of the HR coordinator, who is overseen by an HR generalist.

Three Levels of Hierarchy of Management:

1. Top Manager:- Top-level managers are the top executives in a company. They are
the ones responsible for choosing the direction it takes. These individuals are at the
top one or two levels in an organization and hold titles such as
Grameenphone Chief Executive Officer (CEO): Yasir Azman
Grameenphone Chief Financial Officer (CFO): Jens Becker
Chief Business Officer (CBO): Dr. Asif Naimur Rashid
Top managers in most organizations have a great deal of managerial experience and
have moved up the ranks of management within the company or another firm. The top-
level management is responsible for setting goals, creating a business plan or project
plan, and managing the entire organization. Generally, the top manager of
Grameenphone accounts for organizing the meeting of the board members and
developing reports on the accomplishments of Grameenphone’s business organization.

2.Mid dle Managers: Mid-level managers are sometimes referred to as executory managers
because they execute the plans of top-level managers. Some common mid-level manager
positions include General manager of Grameenphone, Branch manager of, Grameenphone,
Department manager of Grameenphone, etc.
Middle-level managers of Grameenphone work guide first-line managers and other
employees. They act as a kind of link, being the link between senior management and
everyone else in the company. Middle managers of Grameenphone encourage their
employees to contribute to the society that we are in. They may also communicate upward,
by offering suggestions and feedback to top managers. Because middle managers are more
involved in the day-to-day workings of a company, they may provide valuable information to
top managers to help improve the organization's bottom line.

2. First Line Manager: First-level management is managers who are primarily

responsible for supervising a department or group of employees. Generally, they
ensure that their team meets the day-to-day and overall goals of the given
organization. Because first-line managers usually work closely with team members,
they are deeply embedded in the organization's activities. They understand how to
effectively motivate team members, track goals, capture metrics, create schedules,
and ensure team members stay focused. Grameenphone first-line managers in every
work unit in the organization Although they typically do not set goals for the
 organization, they have a very strong influence on the company. The supervisor of
Grameenphone supervises all the essential aspects of a project During any natural
calamity GP regional teams have been on the ground in the shortest possible time to
make sure that connectivity is restored so that timely information is available to
those who need attention the most.
. A team leader is responsible for the successful coordination between the employees.
Team leaders play a very vital role because they are associated with the grass root level
of the organization. More than 600 Grameenphone employees of g have participated in
educating children across the country on safe digital participation and online
engagements. Now team leader of Grameenphone has become an ambassador for the
program

Grameenphone ORGANISATIONAL STRUCTURE

Managerial Role of Grameenphone

Managerial roles are a combination of the unique behavioral patterns, primary responsibilities,
and skill assets associated with a managerial position. Afunctional organization managers who
make sure other workers carry out tasks by the established internal and external quality, ethical,
and professional standards are a sign of a functional organization.
specific categories of managerial behavior:
1. Interpersonal: Interpersonal role is to ensure everyone understands their roles, their
responsibilities, their tasks, and their objectives. The three interpersonal functions are the
liaison, leader, and figurehead. The Chief Executive Officer (CEO) of Grameenphone is YASIR
AZMAN. Azman has a proven track record as a leader in transformation, change
management, and business development and he must act as a figurehead because of his
formal authority and symbolic position representing the organization The interpersonal
responsibilities of Yasir serve as a team player, manager, and leader. It takes
communication, listening, teamwork, negotiation, dispute resolution, decision-making, and
problem-solving abilities for a leader to effectively carry out their duties.

2. Informational: Informational roles of managers involve gathering and sharing information.

Informational roles are focused on dealing with information. The three informational roles that
Mintzberg described are the monitor, the disseminator, and the spokesperson.
Each of these roles is focused on collecting, analyzing, and sharing information. Ex: The
Customer Service Department of GrameenPhone Ltd. provides a full range of after-sales services
customized to the needs of valued customers. Efforts are made to offer complete service
through all the contact points dedicated to GrameenPhone customers at every opportunity
through Call Management Center, Customer Centers, GrameenPhone Service Desks (GPSD),
GrameenPhone Centers (GPC), and Customer Communication.

3. Decisional: Decision-making can be defined as the process of choosing the correct and
effective course of action from two or more alternatives to achieve the desired outcome.
Decision-making is the essence of management. The decisional process has four main roles as a
decision-maker within The organization.. Decision-making plays an important role in
management. Decision-making is perhaps the most important part of a manager's activity. It
plays the most important role in the planning process.. GrameenPhone has been successful in
Bangladesh for the past 23 years. What's the secret of their success?GP introduced GSM
technology when Citycell was only offering his CDMA. In comparison, GrameenPhone offered a
much better, innovative, and easy-to-use service. GrameenPhone had brought new offers for
their customers is as impressive as the way they conveyed their messages through various
ingenious promotional activity and marketing campaigns. Their advert- “Ma” and “Shopno Jabe
Bari” had created tremendous emotional appeal and found a way into people’s admiration.
Besides, GrameenPhone had been a valued and befitting sponsoring partner of the Bangladeshi
National Cricket Team regardless of being a foreign company. They have also organized various
CSR campaigns dedicated to the well-being of the general people and by making this decision
Grameenphone’s customers have increased and it became a popular telecommunication
company.