KEY – MODULE 1

Section 1: Language knowledge (40 marks)

I.
1. which / that 6. also
2. more 7. on
3. is 8. they
4. while 9. Whether
5. the 10. To

II.
11 B 21 B 31 C
12 D 22 A 32 D
13 A 23 D 33 A
14 C 24 B 34 C
15 B 25 A 35 A
16 C 26 D 36 B
17 A 27 C 37 A
18 C 28 B 38 B
19 D 29 C 39 D
20 B 30 A 40 B

Section 2.
I. Reading
1. b) Rare earths
2. b) Business partnerships and deals
3. c) A chip assembling factory worth $1.6 billion
4. b) Semiconductor, tech, and aviation
5. True
6. False
7. conglomerate
8. pilot
9. deposits
10. sector
II. Writing

Dear colleagues,

I would like to introduce myself. I have just been appointed as the new Sales Manager for the
company.

Before I joined this company, I worked in a similar position in a smaller company in France.
I am really excited to be working for a larger company here in New York.

Please feel free to contact me by email or phone if you have any questions.

I look forward to meeting you all in person.

Kind regards,

Gil Folds

III. Listening
Part 1.
1. a 2. a 3. b 4. a 5. c
Part 2.
Order (1) Problems
+ Part of order: (2) missing & not the first time
+ Order parts of (3) BHX455 machines, but sending BHX545
+ last three orders: (4) delayed & two completely wrong => having to (5) sort this out, otherwise,
looking for another (6) supplier
+ keeping customer waiting => customer: not happy & we can’t (7) afford to lose any
+ discussing with (8) supervisors & starting a new (9) priority system
+ orders will be (10) handled, checked and sent out as soon as receiving
AUDIO SCRIPT
Part 1.
1. I was in South America last week.
a What did you do there?
b Where exactly did you live?
c When did you live there?
2. I lived in Cairo.
a When were you there?
b Do you know Cairo?
c How long have you been living there?
3. Can I just finish my point?
a That’s the point I was making.
b Sure, please continue.
c So, as I was saying.
4. Can you get back to us by Monday?
a I think we’ll have an answer by then.
b We’ll return on Monday.
c We won’t be back on Monday.
5. What are you going to do about this problem?
a I see your point.
b You are correct about that.
c I’m sure we’ll come up with a solution.

Part 2.

E: Peter, I’m so sorry about the order problems.

Let’s see what we can do about it.
P: Great. Last week, part of our order was missing and this isn’t the first time this has happened.
We ordered parts for our BHX455 machines but you sent us ones for the BHX454.
E: Oh dear. Sorry. Our order department says it was a mistake. I can’t apologise enough.
P: But this isn’t the first time. The last three orders were delayed and two of them were
completely wrong. You’ll have to sort this out, otherwise we need to look for another supplier.
E: We’ve just installed a new automated system and some staff are having problems with it. I’m
sure we can find a solution.
P: Can you tell me that there won’t be any other issues? We’ve had to keep customers waiting
because of your mistakes. They’re not happy and we can’t afford to lose any.
E: I really understand your situation and I will do everything in my power to solve this. I’ve
discussed this with my supervisors and we’re starting a new priority system. Your orders will be
handled by a supervisor who’ll check them and send them out as soon as we receive them from
you.