CASE STUDY 2

Presented by:
Norlie Jhon B. Malagdao
Lenedeltom s. Dela Cruz
Jhomarie T. Avenido
Florie Mae S. Sango
 A-1 Information Systems

Phone: 838-9009 Fax: 838-1115

Internet: http://www.a1.com
Intranet: http://www.a1.is.com/is

DATE OF SERVICE REQUESTED FOR ORGANIZATION

REQUEST
10-15-23 COASTLINE SYSTEM CONSULTING

SUBMITTED BY (key user contact) EXECUTIVE SPONSOR (funding authority)

Name Anna Kelly Name Peter Charles

Title Web Programmer Title President/Analyst
Office BLDG 100 RM 3A45 Office BLDG 105 RM 3B45
Phone (919) 555-3625 Phone (919) 666-4536
TYPE OF SERVICE REQUESTED:
Information Strategy Planning Existing Application Enhancement
Business Process Analysis and Redesign Existing Application Maintenance (problem fix)
✔ New Application Development Not Sure
Other (please specify ______________________________________________________

BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional

documentation as necessary)

The inefficient tracking and management of client’s hardware and software

configurations, which leads to a lack of accessibility, security, and documentation
for critical information is the main problem of the Coastline System Consulting. This
includes managing passwords and configurations, managing customer support
requests, and keeping track of various hardware components and their guarantee
durations.
 BRIEF STATEMENT OF EXPECTED SOLUTION

Develop a centralized, and secure internet application that integrates the client hardware and software
configurations. This solution may offer a user-friendly interface that will make it easy for the client and
technicians to access, update, and document each of the information such requests and changes.
Additionally, system will include barcode scanning capabilities for hardware installation and produce
insightful data to aid attempts at ongoing development.

ACTION (IT Office Use Only)

Feasibility assessment approved Assigned to: _Department1___
✔ Feasibility assessment waived Approved Budget $ _2000____
Start Date: 10-25-23 Deadline: _12-30-23_
✔ Request delayed Backlogged until date: 10-30-23
Request rejected Reason: __________________________
Authorized Signatures:
______________________________ __________Jack Mills_________________
Project Executive Sponsor
PROBLEM STATEMENT
MATRIX
 PROBLEM STATEMENT MATRIX
PROJECT: Coastline System Consulting PROJECT MANAGER: Cindy Lasco

CREATED BY: Malagdao, Dela Cruz, Sango, Avenido LAST UPDATED BY: Malagdao, Dela Cruz, Sango, Avenido

DATE CREATED: 10-02-23 DATE LAST UPDATED: 10-04-23

Brief Statements of Problem, Opportunity, or Urgency Visibility Annual Benefits Priority or Rank Proposed Solution
Directive

1. Ineffective coordination and communication 2 months Low Estimated 10% 1 Create web
among consultants lead to wasted time and reduction in time application so that
duplication of works. wasted on redundant clients may send
tasks. service request,
track consultant
actions, and keep an
organized database

2. Inefficient call handling by the receptionist, 3 months High Estimated 15% 2 To make data input
causes delays in problem resolution. reduction in response and request
time to client requests. processing more
efficient, integrate
the receptionist’s
duties with the new
internet application
 PROBLEM STATEMENT MATRIX

Brief Statements of Problem, Opportunity, or Urgency Visibility Annual Benefits Priority or Rank Proposed Solution
Directive

3. Lack of previous data of each client issue, 6 months Low Estimated 5% 3 Set-up a tracking
that makes it difficult for consultants to avoid improvement in system for each
repeating unsuccessful operation. problem resolution client problem
efficiency. consultant actions
within the internet
application.
4. Enhance customer satisfaction by providing 4 months High Improved client 4 Create a
a user-friendly portal for clients to submit satisfaction and user-friendly service
service request. potential for increased request portal
repeat business accessible from the
company’s
homepage.
5. Examine the business hardware 8 months Low Potential for increased 5 Consult the
maintenance division, to identify potential efficiency and reduced hardware team to
areas for process improvement. service times in get information and
hardwarerelated tasks. discover areas for
technological and
process
improvement.
6. Communicate regularly to the hardware Ongoing Low Continuous 6 Create a feedback
experts, receptionist, and to consultants to improvement in system loop and review
gather feedback and refine the internet effectiveness and procedure to make
application efficiency. sure that the system
remains responsive
to changing needs
and challenges
Thank You ☺☺