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How To Build A Strong Therapeutic Relationship With Clients - Docm
How To Build A Strong Therapeutic Relationship With Clients - Docm
How To Build A Strong Therapeutic Relationship With Clients - Docm
A solid therapeutic relationship is vital for clients to get the most out of therapy and
remain in treatment (DeAngelis, 2019).
It’s as powerful, if not more so, than the treatment chosen by the therapist (DeAngelis,
2019).
Because we can use the quality of the therapeutic relationship to predict clinical
outcomes, it’s essential to get the alliance right (Ardito & Rabellino, 2011).
This article explores the skills and techniques that therapists need to build a healthy
therapeutic alliance and successful outcome.
• A Take-Home Message
Even though the therapeutic alliance may vary over the course of therapy, its quality
impacts the successful outcome of treatment and, therefore, deserves special attention
(Ardito & Rabellino, 2011).
The degree to which the alliance is correlated with the therapeutic outcome is clear;
its growth is linked to the successful resolution of ruptures, breaches, and repairs
(Ardito & Rabellino, 2011).
There are two clear phases in establishing a healthy therapeutic alliance (Ardito &
Rabellino, 2011):
• First phase:
The alliance develops in the first five sessions of short-term therapy, peaking
around the third. Typically, during this phase, collaboration and mutuality are
fostered, goals are agreed upon, and the client develops confidence in the
therapist and therapeutic process.
The therapist must begin the relationship by considering the therapeutic frame and
boundaries they want to put in place (Knox & Cooper, 2015).
“The therapeutic frame refers to the fixed elements of the therapeutic relationship that
provide the context for the therapeutic work” (Knox & Cooper, 2015, p. 1). The
boundaries define the rules and limits to the relationship from the outset and ensure a
safe, supportive, and contained environment for work to take place.
The setting in which counseling takes place is vital. While it will vary depending on the
context in which the client is seen, points to consider include the following (Knox &
Cooper, 2015):
Ultimately, the location should feel safe and secure, a place where the client can talk
openly without being overheard or interrupted. If the therapy space is located within
the therapist’s home, it is vital to consider the visibility of personal items and their
• The timing for the therapeutic work should be agreed upon and set early in the
process. Consider the following questions with the client (modified from Knox &
Cooper, 2015): How many sessions?
If a workplace has arranged the sessions, the organization may decide how many and
how long they continue. Otherwise, it is typical for private clients to agree to review
progress after a set period, perhaps four to six weeks.
• How long should sessions be?
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Typically, sessions last between 50 and 60 minutes. This allows time to dig sufficiently
deeply into issues and prevents the client from becoming exhausted. Consistency can
be helpful.
Clients need to become comfortable and familiar with the process, and knowing the
time remaining in a session can influence the degree to which they open up.
Social media can bring other issues and challenges, and it is advisable to keep
therapeutic relationships separate from social ones (Knox & Cooper, 2015).
Putting in place the practices above and ensuring that the following softer components
are addressed can lead to a healthier and more productive therapeutic alliance.
There are several crucial factors and components to building and maintaining a
therapeutic relationship. While not exhaustive, the following sections introduce key
features of therapy that require focus and, often, ongoing attention.
• Therapists have come to recognize, especially over recent decades, that successful
treatment relies on mutuality and collaboration. Forming an equal partnership between
clients and therapists involves a commitment to a two-way relationship, “working
together to define and actualize therapy goals, including the direction the therapy is
taking” (DeAngelis, 2019).
• Client feedback lets the therapist know what works well and what does not. Allowing
the client to provide input into the therapeutic process and relationship supports
client agency and ensures both are working together in the same direction (Knox &
Cooper, 2015).
Then, of course, feedback must be put into action, with therapists improving their
skills, managing their mistakes, and trying new or alternative interventions (DeAngelis,
2019).
• When therapeutic relations break down, ruptures must be repaired. They typically
occur when the client withdraws or is confrontational, including verbal and nonverbal
expressions of frustration or anger (DeAngelis, 2019).
Such distancing behavior may result from a lack of trust or the client feeling judged or
misunderstood. If the therapist senses the start of a breakdown or a strain in the
relationship, they must not let it grow but clarify any issues and repair mistakes (Knox
& Cooper, 2015).
Empathic listening requires that the counselor experience the client’s feelings as
though they were their own; such active listening is more intense than typically found
in our daily lives.
• Research suggests that warmth and caring in therapy are critical factors in a solid
therapeutic relationship. The client must feel that their lives and problems are essential
to the therapist and that they care. Sometimes this is as simple as seeing a natural,
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unprompted human response to what they say (Knox & Cooper, 2015).
The following two examples taken from case reports provide examples of the results of
healthy therapeutic relationships between the client and therapist.
Psychodynamic therapy
From the outset, her therapist, ‘C,’ encouraged Wendy to express her feelings as much
and as often as possible regarding the sudden and drastic life changes. Wendy found
support in the empathy and understanding that her relationship with C fostered
(Tamplin, 2014).
C asked Wendy to think of the things she had wanted but had previously sacrificed for
the sake of her marriage. With the support of their alliance, Wendy ultimately found
the courage to move forward and live her life as though her husband wasn’t returning.
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Obsessive-Compulsive Disorder
‘Darcy’ and her psychologist, ‘Marian,’ had a
particularly strong therapeutic alliance that got
them through 12 years of treating Darcy for
obsessive-compulsive disorder (Australian
Institute of Professional Counsellors, 2013).
Marian felt and displayed enormous compassion for Darcy. She began by working with
her to achieve emotional stability before starting a long-term process of changing her
thinking habits. Over the years, Darcy discontinued all medication and ultimately
married a “wonderful” man with whom she had a daughter. “Marian felt blessed to have
had Darcy as a client” (Australian Institute of Professional Counsellors, 2013).
International research about what makes a great therapist explored what such
professionals were doing, thinking, and feeling when they were at their most effective
(Novotney, 2013).
There are several techniques that counselors can adopt to improve the therapeutic
relationship.
Creating a bond requires building warmth and trust within the relationship. The client
should feel heard, supported, and able to connect deeply with the therapist when
needed (Knox & Cooper, 2015).
While the counselor cannot always change whether the client sees them as the right
person to work with, there are some techniques that can help them foster client trust
(modified from Knox & Cooper, 2015):
Sometimes the best way to find out what is working and what needs to change is to
ask. At the end of each session, consider asking your client the following questions
(modified from Knox & Cooper, 2015).
Empathy is one of the most important aspects of being a good therapist and developing
successful alliances.
Some techniques can help you prepare for empathic listening, including (modified from
Knox & Cooper, 2015):
1. Practice putting aside judgments in your everyday conversations with friends, families,
and strangers.
2. Explore issues that make you uncomfortable. As your understanding grows, consider
whether your feelings and opinions have changed.
3. Be ready to say ‘no’ if you feel unable to work with a particular client.
4. Discuss with a colleague or supervisor any feelings you need to sideline to be
successful with a client.
6 Communication Tips
A Take-Home Message
Indeed, “a good relationship is essential to helping the client connect with, remain in,
and get the most from therapy” (DeAngelis, 2019).
Therefore, it remains vital that soft skills that build the therapeutic relationship receive
the attention needed and are tailored according to clients’ needs. As therapists and
counselors, we must continue to seek training, supervision, and feedback to identify
further growth and development opportunities.Why not use this article and awareness
of your strengths and weaknesses to reflect upon how you can develop your skills? Use
the learnings to put in place robust and healthy relationships with your clients and
increase the potential for a successful treatment outcome.
Source: Google
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