RUCHI SHARMA

Phone: +91-9827733366
Email: Ruchi.ec66@gmail.com
LinkedIn Profile: Ruchi Sharma | LinkedIn

Network engineer with 10+ years’ experience in end-to-end network infrastructure design (WAN-LAN-
WLAN), solution, implementation, and network operations. Skilled in delivering technical support,
managing network operations, automation.

SKILLS
• WLAN/ 802.11 • PYTHON
• ROUTING AND SWITCHING • LINUX
• STP • BGP
• VTP • OSPF
• Power bi

EXPERIENCE
FEB 2018 – PRESENT
SERVICE ENGINEER II, MICROSOFT
• Design, deploy, and provide network infrastructure solutions for end-to-end network
(WAN, LAN, WLAN) as per the standards and requirements across all the sites including
data centers and office deployments.
• Consult with service managers, project management, Regional IT, Operations teams,
Development teams and service owners to design scalable, end to end network solution
to meet application requirements by providing network designs, Bill of material for the
devices, Floor layout.
• Provide support, including escalations, for the designs created and deployed.
• Creating, Testing and Documenting new standards, procedures, and mentoring Vendors.
• Participating in On-Call rotation and being the escalation point for incident resolution
and during Major Incidents.
• Author and revise key engineering artifacts such as site audits by reviewing Closeouts,
post RF site survey for final sign off for the project.
• Networking Skills- Troubleshooting BGP, OSPF, STP, VTP, LAN, Wireless
• Hands-on Aruba WLC models 7030, 7220, 7210; Aruba access point AP225, AP335,
AP535, Experience Monitor, Aruba Mobility Master, Airewave, Aruba switch 8325, Aruba
switch 6300
• Hands-on Cisco WLC model 8510, 5508, 5520, 3504; and Cisco AP 3702, 3802, IW-3702;
Prime infrastructure
• Hands-on Cisco Catalyst 4500, 3850, 3650, 3560-X, Catalyst 9400 series, Cisco ASR 9001,
Cisco ASR 1001-X
• Hands-on Ekahau – Predictive wireless design, collect data for RF, VSO to build the AP
layout
 JUNE 2015 – FEB 2018
CUSTOMER SUPPORT ENGINEER (HTTS), CISCO SYSTEMS
The Cisco High-Touch Technical Support Service is a premium service. It gives priority access to a
designated team of Cisco engineers who are familiar with the customer's networking
environment. The support team has instant access to the business operations information, which
is stored in a customer information database - enabling them to see the history of issues and
resolve current network issues more quickly and more efficiently. The end results are faster
resolution of network issues, improved availability of your essential business systems, and
increased overall productivity.
• recreate customer issues in Lab and isolate potential bugs / work with escalation team to
fix the issue.
• Hands on experience WLC – 5500 series, 2100 series, 4400 series, WiSM2, 5760, 8500,
7500
• Hands on experience on Access points- 3700, 2700, 2600, 3800, 1141, 1242 1700, 1500,
3600, 1600 series (Standalone and Controller based)
• configuring and troubleshooting RF, mobility, high availability, AP group, EAP, flex
connect, 802.11 protocols, analyzing wire shark packet capture, Troubleshooting AP
connectivity issues, client’s connectivity issues, RF issues, WLC crash, AP crash.
• Hands on experience in Prime infrastructure related to wireless issue’s such as heat
maps, adding templates, creating campus maps, reading logs related to wireless, adding
devices on Prime, pushing configuration and troubleshooting

AUGUST 2012 – JUNE 2015

NETWORK ADMINISTRATOR, IPSOFT
• Monitoring and troubleshooting network for “The Home Depot”, Cisco ROS
(Remote Operation Services)
• Provide technical assistance and resolve problems in a short time interval for
customers and field technicians for various network scenarios and outages.
• Configuring and troubleshooting Cisco devices
• Review day to day operations with clients and technical leads.
• Provide Network Operational training to new Tier 1 engineers.
• Work with clients, TAC and global Service providers like AT&T, Verizon.
• Designed and configured wireless network for a client “Westbridge, Bengaluru”.

AUGUST 2011 – AUGUST 2012

TRAINEE (TAC), ARICENT
• configuring and troubleshooting Cisco Wireless LAN products (LWAP/WLC/CAPWAP)
• Hands on RRM, mobility, 802.1X, AP group, load balancing, EAP, H-reap, client
connectivity issues

EDUCATION
2005-2009
B.E (ELECTRONICS AND COMMUNICATION)
R.G.P.V UNIVERISITY, BHOPAL

2
CERTIFICATION
• CCNA R&S
• CCNA WIRELESS
• CWNA