Air India SATS Airport Services Pvt. Ltd.

Bangalore

Aptitude Test for Customer Service

Duration: 30 Minutes - Total Marks - 30

Name:

Contact No.

Date:

Circle the correct Option 07 Marks

1. Suganya is typing.
a. Simple Past
b. Simple Present
c. Present Continuous
d. Past Perfect

2. When I went back to my hometown three years ago, I found

that a lot of changes ______.

had taken place

a.
have taken place
b.
are taken place
c.
were taken place
d.
3. Ronnie, I ________________ you in a long time. How have you
been?
a. was seen
b. saw
c. haven't seen
d. hadn't seen
4. Sam __________ the marathon for the first time in 2009
a. has run
b. ran
c. is running
d. Runs
5. Did you play tennis yesterday?
a. Present Perfect
b. Simple Past
 c. Past Progressive
d. Present Perfect Progressive

6. Joining Sentences 01 Marks

Martin is not tall. His father is not tall.

a) Either Martin or his father is tall.
b) Neither Martin or his father is tall.
c) Either Martin nor his father is tall.
d) Neither Martin nor his father is tall.

7. Fill in the blank 01 Marks

Once upon a time there _________ (live) a man called Damocles.

a) Live
b) an lived
c) was lived
d) lived

Read the following passage and answer the questions given below it in the context of the
passage. 05 Marks

About a hundred years ago, whenever an operation was performed, the patient
would cry out in agony because he felt the surgeon cut his flesh. But now serious
operations are performed without pain, and thousands of lives are saved. James
Simpson was the first to discover and use the pain-killing power of chloroform.
James was born into a poor family. So in his childhood, he not only helped his
father on holidays but also helped the village doctor.

But he was horrified by the dire suffering of the people who came to the hospital
for treatment. He now made it his life’s mission to find new inventions that would
prevent so much pain. Simpson did many experiments and finally discovered
chloroform. Now the patient is not afraid of the operation.

Questions:

(a) Who discovered the pain-killing power of chloroform?

Ans: James Simpson

 (b) What was James Simpson’s childhood like?

Ans: He was born into a poor family and helped his father and the village doctor

(c) What motivated James Simpson to find new inventions to prevent the pain?

Ans: He was horrified by the suffering of people who came to the hospital for
treatment.

(d) What did James Simpson finally discover?

Ans: Chloroform

(e) How did the discovery of chloroform impact surgery?

Ans: Serious operations could be performed without pain, saving thousands of

lives

8. Logical Reasoning 01 Marks

Look at this series: 2, 1, (1/2), (1/4), ... What number should come next?
a) (1/3)
b) (1/8)
c) (2/8)
d) (1/16)

9. Three of the words will be in the same classification, the remaining one will not be.
Your answer will be the one word that does NOT belong in the same classification as
the others. 01 Marks

1. Which word does NOT belong with the others?

a. Tyre
b. steering wheel
c. engine
d. car

10. Each question given below consists of a statement, followed by two arguments
numbered a and b. You have to decide which of the arguments a ‘strong’ argument is
and which a ‘weak’ argument is. 02 Marks

Should the railways immediately stop issuing free passes to all its employees?
a. No. The employees have the right to travel free.
b. Yes. This will help railways to provide better facility.
i. Only argument “a” s strong
ii. Only argument “b” is strong
iii. Either “a” or “b” is strong
 iv. Neither “a” nor “b” is strong
v. Both “a” and “b” are strong

11. Select the correct IATA Airport Codes 02 Marks

1. VANCOUVER
a. VAN b. VAC c. YVR

2. DOHA
a. DHA b. DOH c. DHO

12. Write the Country Names of these States:

02 Marks
1. Ottawa _____________
2. Paris _____________

13. Choose the Write answer 01 Marks

Write the full form of SATS
a) SITA AIR TRANSPORT SERVICES
b) SINGAPORE AIRLINE TRANSPORT STANDARDS
c) SINGAPORE AIRPORT TERMINAL SERVICES

14. What is the IATA 2 letter code of below mentioned Airlines? 03 Marks
Qantas Airlines-
Malaysia Airlines-
Emirates -

15. Who is the Civil Aviation Minister of India? 01 Marks

______________________________________

16. Expand DGCA 01 Marks

_______________________________________________

17. Who is the CEO of AirIndia SATS ? 01 Marks

18. When AISATS Started its operation in India? 01 Marks

19. Who is the CEO of AirIndia ? 01 Marks

20. How many Airport Terminals are there in Bangalore International Airport ? 01 Marks