Professional Documents
Culture Documents
Ldrs 810 Researcher Reflexivity
Ldrs 810 Researcher Reflexivity
Ester Todd
Fall 2023
Insights in Emergency Preparedness Programs 2
Introduction
Emergency preparedness is a topic that many people shrink away from because it can bring up
feelings of anxiety and discomfort, especially in light of the recent COVID-19 pandemic.
Thinking of cyber-attacks, bioterrorism, and mega ice storms may not be light dinner-table
conversation, but they are important considerations for anyone working in the construction or
related industries. The risks and hazards from manmade, natural, or technological causes can
damage infrastructure, cause major supply chain disruptions, create immediate workforce safety
and well-being concerns, produce major financial setbacks, and delay or cancel projects. Within
the construction industry, safety standards are highly regulated to help mitigate accidents and
minimize injuries—but the same cannot be said for emergency preparedness beyond the basics
like fire prevention and hazardous materials management. This means that emergency
preparedness programs are built upon the engagement and cooperation of team members and are
therefore subject to the cultural backgrounds, values, and attitudes of said individuals.
backgrounds, values and attitudes on emergency preparedness, especially in terms of the growing
recognition of diversity and inclusion within emergency management fields (Almklov, P. G.,
Antonsen, S., Bye, R., & Øren, A., 2018; Ozaki, T., & Nakayachi, K., 2020; Paton, D., &
Johnston, D., 2001; Stabile, B., Simon, K., Thornton, T. E., & Grant, A., 2022). Other studies
have focused on safety in the construction industry and the impact of team members’ attitudes
and values (Zou, P. X., 2011). However, emphasis has never specifically been laid on the
cultural backgrounds, values, and attitudes of team members in relation to their engagement in
unregulated in construction and similar industries, the voluntary engagement and cooperation of
Insights in Emergency Preparedness Programs 3
team members in these programs is vital to the overall well-being of each team member and their
organizations. This study will fill a gap in the current literature and will help provide actionable
knowledge for professionals in emergency management fields and leaders in the construction and
related industries.
The purpose of this case study is to understand how diversity in the construction industry
influences the engagement of team members in disaster preparedness efforts both at the
individual and organizational levels. For this study, the construction industry is represented
location across the Midwest and South regions of the United States. To better understand the
purpose of this study, I am asking the central question, “How do the cultural backgrounds,
values, and attitudes of people in the construction industry influence their engagement in disaster
2. How does diversity in the workforce impact the organization’s ability to build an
3. How do team member’s attitudes and values play a role in their engagement in
organizational programs?
4. How does the organization facilitate cross-cultural collaboration among team members?
Literature Review
Insights in Emergency Preparedness Programs 4
After identifying the central question and sub-questions for this study, I began the literature
review process. The goal of reviewing relevant literature is to establish context for this study by
looking at the existing knowledge related to disaster preparedness, cultural backgrounds, values,
attitudes, team member engagement, and the construction industry. For this purpose, I utilized a
variety of search terms, key words, and databases to find relevant research. These search terms
What immediately stands out in current literature is a research gap; there are no major
peer-reviewed studies specifically looking at the central question, “How do the cultural
backgrounds, values, and attitudes of people in the construction industry influence their
engagement in disaster preparedness efforts, both at the individual and organizational level?”
Because of this, I found it necessary to examine research that may help fill gaps in what we
currently know, to provide better context for the overarching themes in this study. This research
is organized into two main categories: diversity in emergency preparedness and diversity in
organizational programs.
social justice, and an understanding and appreciation of diversity (Gil and Kilmer, 2016).
Understanding and integrating the strengths of both individual community members and
knowledge, skills, and viewpoints. Gil and Kilmer (2016) also write that “Social, cultural, and
historical factors shape the nature of the adverse events communities experience, their
perceptions of and responses to the events, the nature of the resources available, and how these
Insights in Emergency Preparedness Programs 5
resources are organized. These factors also influence community members’ perceptions of the
opportunities available and their investment in social settings and contexts” (p 1324).
Older research took a different approach to how much value diversity brings to
emergency preparedness efforts. For example, Paton and Johnston (2001) quote research
indicating that age, ethnic minority status, and education status can “act to increase or decrease
vulnerability [to disasters] depending on [their] contingent relationship with environmental and
hazard characteristics” (p 272). But these authors also state that effective communication
strategies for emergency preparedness efforts must be consistent with recipients’ beliefs and
requires identifying individual vulnerability factors (Paton & Johnston, 2001). They also note
that a “sense of community (feelings of belonging and attachment for people and places)
preparedness efforts, I am curious to know if it can be effectively translated into the workplace
as well.
Today, diversity is valued in both public and private sector emergency preparedness
programs. Author Ninela Ivanova writes in the article “People-centered business continuity: a
case for inclusive design” that developing successful business continuity programs (an umbrella
term used in private sector to describe a variety of emergency preparedness related processes)
requires having a diverse team, taking into consideration who they are, where they come from,
and how they demonstrate strategic value and activities to both external stakeholders and internal
employees (Ivanova, 2022). If the role of leaders is to model key behaviors, coach and provide
care for team members, then they must be able to understand the attitudes, values, and diversity
Insights in Emergency Preparedness Programs 6
of team members: “it comes down to empathy, inclusion and collaboration not just as a leader
but to also embed such attributes into culture, strategy and operations” (Ivanova, 2022, p 33).
The Construction Management and Economics journal recognized the opportunity for
additional research on lessons learnt from the COVID-19 pandemic (a major disaster) as
experienced specifically in the construction industry and produced a call for papers/summary of
current knowledge in 2021. This issue focuses on a variety of efforts from an industry/policy
because it points out several populations who were particularly at risk during this disaster: older
team members, migrant workers, and women (Lingard et al, 2021). Most importantly, the authors
of this article recognized the need for additional research on these topics, to “collate evidence as
to what worked well and what did not, and why, and to identify and share lessons learned in
From the public sector’s perspective, the United States government has recently recognized
that historical and cultural background can impact how individuals perceive disasters and
emergency work. They state that past mistrusts, abuse, and fear can lead to hesitation from Native
Americans in collaborating with response efforts. One recommendation when working with Native
Americans is to understand individual cultures and belief systems, as well as their unique
community needs (Substance Abuse and Mental Health Services Administration, 2022). This
historical and cultural backgrounds can have significant impact on individual’s response to
There are a lot of arguments for how diversity can positively influence organizational
engagement. Authors Kirby and Richard (2000) summarize these key arguments:
reputations with women and ethnic minorities leading to winning competition in the labor
pool
2. Marketing argument: markets are becoming more diverse, and women and minority
employees can provide awareness and understanding of how to approach these markets
decision-making
perspectives
Overall, organizational culture can have a significant impact on team member’s engagement in
disaster preparedness efforts, and therefore the success of these programs. Diverse organizational
cultures may help foster engagement including inclusion, collaboration, open communication,
accountability, and continuous learning. The way other team members and leadership behave can
also impact team member behavior. Other organizational culture factors are identified by Tyler et
al. (2019) when they conducted a study seeking to identify what factors motivate organizations
to adopt preparedness methods, from team members’ perceptions. For private organizations, this
study found that the age of the organization plays a role in emergency preparedness programs:
Insights in Emergency Preparedness Programs 8
“older private organizations reported being significantly more likely to adopt three of the four
response plans, and life‐safety protection” (Tyler et al. 2019, p 13). In addition, the perception of
risk influenced the organization’s decision to adopt disaster preparedness efforts, an idea backed
up by Paton and Johnston (2001): “risk perception, and support for collective mitigation
initiatives, was driven less by hazard characteristics and more by their current implications for
their livelihood” (p 271). Therefore, how an organization approaches risks and hazards (through
policies, training, resource investment, etc.) will have a direct impact on how team members
The length of a team member’s tenure may also impact their perception of disaster
preparedness, which of course may tie into how much training a team member has had (Tyler et
al., 2019). Tyler et al’s study focuses primarily on how preparedness efforts are perceived, and
the differences between private, public, and nonprofit sectors. However, it does provide a helpful
understanding of how preparedness and risks are perceived by the organization and individual
While much research has been done on diversity in organizations, there does seem to be
little literature available specifically looking at diversity and team member engagement in
emergency preparedness programs. There is, however, research about team member engagement
with other programs, such as safety. Since safety does overlap with emergency preparedness
(and vice versa) in many areas, it seems appropriate to use the available literature to provide
context and background for how diversity may impact team member’s engagement in workplace
programs. The American Society of Safety Professionals published a report titled “Women and
Safety in the Modern Workplace: Creating a diverse and inclusive workplace can boost safety,
Insights in Emergency Preparedness Programs 9
productivity and profitability,” in which they explore how diversity impacts workplace safety
and how to improve diversity initiatives. They write that ““Diversity is important for any
business and any industry, but maybe even more so in safety because we’re trying to protect a
wide variety of workers” (American Society of Safety Professionals, 2019, p 8). Traditionally,
safety has been a very male-dominated field, with women only making up 22% of certified
safety professionals; however, “efforts to attract the best practitioners should organically
translate into a more diverse profession” (American Society of Safety Professionals, 2019, p 8).
They also encourage organizations to mitigate against hiring only “like-minded people with
similar life experiences and backgrounds,” instead focusing on diverse hiring practices so that
team members can feel safe speaking up and engaging in the workplace (American Society of
Existing literature provides historical background about how diversity has been thought
of in emergency preparedness, insights into how diversity impacts organizational culture and
team member engagement, and even some thoughts about emergency preparedness efforts in the
construction industry. This qualitative research study seeks to provide a connecting thread
between all of these topics, providing a better understanding of how diversity, team member
Methodology
Research Design
For this study, I will be using the case study methodology approach to investigate the influence
construction industry in disaster preparedness efforts. The case study methodology provides an
in-depth explorations and analysis of a case or multiple cases. For this study, I will be looking at
Insights in Emergency Preparedness Programs 10
multiple individuals as the unit of analysis, allowing for a comprehensive examination of how (if
at all) their cultural backgrounds, values, and attitudes shape their approach to disaster
preparedness. The case study approach is suitable for this study because it directly addresses the
main research question and provides an in-depth, contextually rich understanding. Disaster
preparedness efforts are influenced by a multitude of contextual factors, and a case study will
allow me to delve deeper into these intricacies. Creswell and Poth (2018) write that case studies
typically focus on “current, real-life cases that are in progress” for the most accurate information,
which is how this research study will be conducted (p 97). Using the case study methodology
will also allow me to obtain detailed insights, identify specific patterns, and even transfer
The data for this study will consist of in-depth, one-on-one interviews with individuals from
within a construction industry organization called XXX. Interviews were chosen as the primary
data collection method due to their ability to provide accounts, or “rationales, explanations, and
justifications for [participants’] actions and opinions” (Tracy, 2013, p 132). I intend to conduct
three or four structured interviews with individuals within this organization who have insights
into disaster preparedness efforts. Each interview will last approximately forty-five minutes and
will be designed to explore the interviewee’s cultural backgrounds, values, and attitudes and
their engagement in disaster preparedness efforts, both at the individual and organizational level.
The structured format of these interviews will ensure that the data collection remains consistent
across each interview, so that the key research questions are addressed and answered in the most
efficient way possible. In Appendix C, the Interview Protocol provides a guide for the interview
process and the specific questions that will be asked during the interviews.
Insights in Emergency Preparedness Programs 11
For this case study, participants will be recruited from within a mid-size organization in the
construction industry called XXX. XXX employes approximately 3,500 employees and is
geographically spread out across over a dozen locations in the United States. While many of the
organization’s offices are based out of the Midwest or South, employees are recruited and work
on job sites in every area of the U.S. Participants for this study will ideally be individuals within
the organization who can accurately describe the workforce, emergency preparedness program,
and employee attitudes, values, and cultural backgrounds. Participants will ideally be from
that given the small sample size not all perspectives may be covered. Because of the time
constraints and level of this research project, convenience sampling will be used.
For this study, I will be recruiting the intended sample via email. These participants will be
individuals who have expressed to the researcher an interest in participating, or who have a
considering that I am not physically able to post a flyer in the breakroom as a remote employee.
Because this will be conducted at my current place of employment, I want to ensure through my
verbiage that participants understand they can choose to not participate without any
As a graduate school student in the Organizational Leadership program at Fort Hays State
University, I, Ester, have had the opportunity to expand my knowledge of research processes
undergraduate studies, I learned the importance of quantitative research and how to understand
and utilize data. Now, I have grown to appreciate the value of qualitative research and the role
that it plays in understanding the world around us, especially in the way that it encourages
critical thinking and question-asking. I have always been naturally inquisitive, wondering how
and why things work the way that they do, and more importantly—how people think, what they
think, and why they think that way. Much of my research is driven by an underlying desire to
better understand people so that I can effectively contribute to improving community and
organizational systems.
My interest in emergency management work began early in life, when I became aware of
the enormous and tragic effect that natural disasters and other emergencies can have on
communities. Naturally, I began asking questions about the decision-makers in disaster recovery
processes, then about disaster response processes, and finally—about emergency preparedness.
My work in public health emergency preparedness during the COVID-19 pandemic helped shape
my understanding of the needs that communities and organizations face during disasters. Along
with a heavy focus on understanding people and at-risk groups during my undergraduate studies,
my post-graduation work has also looked in-depth at the way emergencies and disasters affect
diverse populations in different ways. During COVID-19, I became acutely aware of how some
populations are disproportionately affected by disasters and emergencies. I connected this with
my understanding of leadership and systems thinking, realizing that to effectively lead the
Insights in Emergency Preparedness Programs 13
improvement of systems, one must first understand how individuals think about and are affected
Leadership studies, and in my daily work. This particular research study began as a question in
my head several years ago and morphed into the study that has allowed me to better understand
people’s opinions, thoughts, and beliefs about emergency preparedness in relation to their
cultural backgrounds and upbringings. I believe that people are the most important resource in an
organization, and I also believe that one of the keys to good leadership and systems improvement
is understanding your people. I believe that everyone holds a leadership role in their life and that
leaders are responsible for asking questions—lots of questions—in order to make the best
decisions possible. The same applies to both the researcher (myself) and the readers who wish to
References
American Society of Safety Professionals. (2019, October). Women and safety - american society
document-library/assp_women_and_safety_report_0419.pdf?sfvrsn=28
Gil, R. V., & Kilmer, R. P. (2016). Building Community Capacity and Fostering Disaster
org.ezproxy.fhsu.edu/10.1002/jclp.22281
Ivanova, N. (2022). People‐centred business continuity: a case for inclusive design. Design
Kirby, S. L., & Richard, O. C. (2000). Impact of marketing work-place diversity on employee job
377. https://doi-org.ezproxy.fhsu.edu/10.1080/00224540009600477
Lingard, H., Peihua Zhang, R., Räisänen, C., Miang Goh, Y., Bowen, P., & Bhandari, S. (2021).
Special issue: what have we learnt from the COVID-19 global pandemic: improving the
construction industry’s abilities to foresee, respond to and recover from future endemic
org.ezproxy.fhsu.edu/10.1080/01446193.2020.1869480
Paton, D., & Johnston, D. (2001). Disasters and communities: Vulnerability, resilience and
270–277. https://doi.org/10.1108/eum0000000005930
Insights in Emergency Preparedness Programs 15
Substance Abuse and Mental Health Services Administration. (2022). Tips for Disaster
Event in Indian Country. Unites States Department of Health and Human Services.
Insights in Emergency Preparedness Programs 16
APPENDIX B – Databases
Academic Search Premier
EBCO Database
Insights in Emergency Preparedness Programs 18
APPENDIX C
Interview Protocol
Opening Statement
Thank you for taking time to participate in the study “Insights in Emergency
Preparedness Programs: Understanding the Impact of Diversity in Construction
Industries”.
---Start recording---
Interview Questions
2. How would you describe your experience with cultural diversity, both at a personal level
3. When you think of diversity, what factors, characteristics, or attributes do you think of
4. When you hear the terms disaster preparedness or emergency preparedness, what do you
think of?
5. What, if any, risks or hazards did you consider when you were growing up? Where did
your knowledge of these risks come from? (i.e. family, school, T.V.)
6. Can you describe any particular experiences where your cultural background and
7. How do you believe your background might have shaped your perspective on emergency
preparedness?
1. When you think of diversity in the construction industry, what factors do you think of,
3. To what extent have you been involved in your organization’s emergency preparedness
efforts?
4. How do you think a diverse workforce might affect the development and implementation
5. Are there specific ways in which a diverse workforce might impact the organization’s
1. How would you describe the attitudes and values among team members in your
2. Can you describe any situations or experiences in which your beliefs, attitudes, or values
3. How do you think beliefs, attitudes, or values shape a team member’s commitment and
the workplace?
2. How do you think cross-cultural collaboration might impact the organization’s decision-
3. Are there any specific practices, skills, or competencies that the organization encourages
to help make team members from different backgrounds feel more included?
Section E - Conclusion
1. Is there anything else you’d like to share related to the study that I have not asked about
yet?
Closing Statement
That concludes the interview. I want to thank you again for your time and insight.
As detailed in the participant consent form, any identifying information from this
interview will be removed from the transcript. Once all interviews are complete, I will be
analyzing this data to help complete my study. If you have any follow-up questions about
your participation or would like a copy of the completed study, please let me know.
Insights in Emergency Preparedness Programs 21
If you have any other questions or concerns, please do not hesitate to contact me.
Thank you!
Insights in Emergency Preparedness Programs 22
APPENDIX D
Procedures
This research will involve your participation in a one-on-one interview with the researcher. This
will be a one-time interview consisting of pre-established questions and lasting approximately 30
minutes in length.
Confidentiality
The interview will be audio and video recorded for the purpose of being transcribed. You have
the right to turn off your video or change your name at any time during the interview process.
The recording will only be viewed by me as the researcher. I will use it to create a transcript, and
I will remove all identifiable information in the transcript. Once the de-identified version of the
transcript is created, the recording will be deleted. All electronic data will be stored in a
password-protected location.
Voluntary Participation
You are invited to participate in this study because you are employed in the construction (or
adjacent) industry. Your decision to participate is voluntary and you have the right to withdraw
your consent and discontinue your participation at any point during the study. Your decision to
participate or not participate will not affect your relationship with your employer or the
researcher.
Risks
Insights in Emergency Preparedness Programs 23
Minimal risks are anticipated as part of this study. However, to further minimize potential risks,
we will be sure to reiterate that participation is voluntary and that the responses will be
anonymous.
Benefits
There is no compensation for participating in this study. The anticipated benefit to you as a
participant is the opportunity to reflect on and contribute to the understanding of the research
topic.
Consent
Prior to participating in the study, you will have an opportunity to ask questions and to provide
verbal consent. By consenting, you are agreeing that you are not giving up any legal rights and
confirming that you are 18 years or older.
Questions
If you have questions about the study, please contact the following individuals:
Ester Todd
Primary Researcher
m_todd2@mail.fhsu.edu
(785) 673-3157
If you have any concerns regarding the study, you may also contact the supervising instructor or
the Office of Scholarship and Sponsored Programs at Fort Hays State University:
APPENDIX E
Draft Recruitment Email