TEST (27/ 11/ 2023)

PART 1: LANGUAGE KNOWLEDGE.

Câu 1: Match the words/ phrases with their correct definitions. Write the answers on the Answer
sheet.
A. provide technical support B. give a fund C. dial the number
D. apologize E. exchange the product
1. say sorry
2. change the product for a new one
3. give them their money back
4. give help with complicated things like computers
5. press the button on your phone

Part 2: Complete the text about looking for work abroad with words from the box. (2pts)
sign up to stand pay without
from return coming back for
up sign to one-way standing

Does your daily commute to work stress you out? Are you tired of overcrowded, unreliable trains? If the
answer is yes, then _______ (1) for our new minibus commuter service! We can offer you a relaxing trip in
a luxury ten-seater minibus. No waiting on cold platform or _________ (2) in crowded carriages. If you
request it, we’ll provide your favourite newspaper free of charge. And if you’re left home _______ (3)
breakfast, we can sell you a bottle of water and a piece of fruit for the journey. Our driver will pick you
_______ (4) at Bedford station Monday to Friday at 6:15 for a 6:30 am start, and get you to Liverpool Street
station for 8 am. For the __________ (5) journey, we leave from the same spot at 5:30 pm. For your
morning and evening journey together, you’ll _________ (6) just £40. And if you don’t live in Bedford?
Watch this space. Further routes __________ (7) other towns, including Luton and Cambridge, are planned
_________ (8) next year.
PART 1: LANGUAGE USE
Part 3: Read the text and answer the questions below. Write the answers on the Answer sheet.

Very occasionally a man has an idea which changes the lives of millions. King Camp Gillette had one
in 1895 when he conceived the idea of the safety razor. Before that, men went to the barber’s for a
shave or took a long time using a cut-throat razor. In 1901 Gillette founded his company in Boston
and sales grew so fast that in 1905 he opened his first office in Europe, in London. Gillette was a
skillful advertiser and today the company continues to spend huge sums of money advertising in the
press and on TV, or sponsoring major sports events. In 1950 Gillette paid $6,000,000 to sponsor the
baseball World Series for six years. Back in 1908 the company designed its famous diamond – shaped
logo. Just a few years later, in 1917, Gillette won one of its largest contracts ever. It supplied the U.S
army with razors during the First World War. In 1930, in order to gain market share, it merged with
a competitor, Gaisman’s Razor Company, and from there went from strength to strength. After the
resignation of King Camp Gillette in 1931 the company continue to diversify and in 1936 it launched
brushless shaving cream, which is still one of Gillette most important products

Questions 1-3: Choose the best answer:

1. Gillette merged with its competitor in order to

a. diversify
b. gain market share
c. found a new company
2. Gillette established his own company in:
a. London
b. New York
c. Boston

3. Which of the following statement is FALSE?

a. Gillette had the idea for the safety razor in 1895
b. The Gillette logo was diamond-shaped
c. IN 1917 the company won a British army contract

Questions 4-5: What does each of the following underlined words/ phrased refer to?
4. “…………….. when he conceived the idea …………….”
5. “……………... it merged with a competitor ……………. “

Translate the following sentences into Vietnamese. Write the answers on the Answer sheet.
Câu 4:
If the customer needs information that you do not have, you should promise to call them again later.
Câu 5:
Customer loyalty and customer satisfaction increase when they are based on communication with real
people.

Complete the following sentences. You have to write more than 8 words.
Câu 6:
A sole trader is ________________________________________________________________________
Câu 7:
Training employees to develop their ability _________________________________________________
Câu 8:
Telephone skills are ___________________________________________________________________
The end