TQFTM ASSESSMENT CRITERIA BASED ON

SIRIM 7:2016

Duration: 2 Days

PROGRAM OVERVIEW COURSE CONTENTS

In the era of globalization that is always • Introduction to the Concept of Quality

a challenge, the success of a business
or organization depends on effective
management of various activities such
as design, quality of products/ services,
manufacturing, materials management,
supplier and customer relationships
to meet market needs. Manages the
activities of the most effective methods
is the ultimate goal of Total Quality
Management (TQM).
and TQM
• TQM Philosophies and Teacher Quality
• Cycle of Improvement
• Methods for Solving/KAIZEN
• Method Performance Measurement and
Quality Costs
• Method of Data Collection
• Develop TQM
• Experience Company “TQM Model”
• Fast Track Model and Implementation
Method

LEARNING OUTPUT
WHO SHOULD ATTEND?
• TQM concept and understanding

INTRODUCTION TO
quality • Top Management
• Understanding of the requirements • HODs
and benefits of TQM-interest • HOSs
• Exposure to approach a more effective • QMS representative

ISO 9001:2015
implementation of TQM by “Fast Track”
Model