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Module Handbook - H7 BaMM
Module Handbook - H7 BaMM
Module Handbook - H7 BaMM
Module Handbook
2023/24
Becoming a Master Manager
School Leeds Business School
Level H7
Semester 1 and 2
Credits 20
CRN Semester 1 cohorts are CRN 36236 (January 2023
intake) and CRN 16546 (September 2023 intake)
Semester 2 cohort is CRN 36236 (January 2024 intake)
Name of Partner The British College, Nepal (Semester 1 only)
Institution
Becoming a Master Manager is built upon the ‘Competing Values Framework’, developed by Quinn and
Rohrbaugh (1983) who researched the major indicators of effective organisations which led them to two
major dimensions underlying conceptions of effectiveness:
1. Organisational Focus – from an internal emphasis on the well-being and development of people in the
organisation to an external focus on the well-being and development of the organisation itself.
2. Organisational Preference for Structure – the contrast between stability, control, and flexibility and change.
Together, the two dimensions form four quadrants which appear to carry conflicting messages, namely
that organisations must be adaptable and flexible, but, at the same time, they also need to be stable and
controlled - a paradox!
Each quadrant of the framework represents one of four major models of organisation and management
theory: Human Relations Model, Open Systems Model, Rational Goal Model and Internal Process Model.
The ‘framework’ can then be used to critique managerial leadership effectiveness where managers have
the ability to play multiple, even competing leadership roles whilst simultaneously balancing the
competing demands that are represented by each set of expectations and finally aiding the realisations of
outcomes for both the business and its key stakeholders.
I hope that you enjoy the teaching and engagement with this module and wider materials through
MyBeckett and Library searches. The teaching team are always open to feedback on your learning
experience. Their contact details are at the beginning of this guide.
Module Aims
1 To enable students to develop an understanding and practice of management and leadership
(managerial leadership) in an increasingly globalised and diversified world of work.
2 To encourage students to develop a critical analysis of this process that seeks to be not only
business-focussed but also context-sensitive and socially responsible
2. Directed study
The above, largely inter-active, ‘class-room style-based approach’ will be facilitated by students’ pre-
reading of any Module learning support materials along with discussion of ‘live-cases’. In-class tasks and
activities will help to encourage reflection of principles and theory and will form an essential and
substantial component of the student learning experience. Students will be encouraged to read widely on
the subject area with some directional guidance from the tutor. The module has extensive guidance on
reading as well as other useful material. Students will be expected to develop a knowledge base by
independent research of topics introduced in the module.
3. Independent-study
Independent study will involve directed reading and scholarly activities as specified by the teaching team.
Students are reminded to draw upon the University’s on-line library for access to scholarly and professional
papers pertinent to the topic area. This may also be complemented by access to audio and video
recordings where applicable.
Communication
Module staff will reply to student questions within a reasonable time, but this will normally be within office
hours only. Students are advised to check this handbook and also to see if there are any announcements
via MyBeckett or FAQ answers that deal with their enquiry before contacting staff. We will publish any
announcements relating to your assessment, learning and teaching on MyBeckett.
When you email your module tutor only use your university email address – this is to ensure that we
comply with data protection law and maintain all efforts to ensure the confidentiality of your information.
Use of other email accounts will not be acknowledged by the university, therefore remember to regularly
check your university email account. You should usually expect a reply within 3 workings days (excluding
weekends, Bank Holidays and University closed days). This may be an acknowledgement of your
communication with details of when you will receive further information or referring you to another
member of staff. If you do not receive a reply within 5 working days please send a reminder email to
your module tutor and copy your Course Leader into that email.
Should we need to cancel a class or a meeting with your module tutor, we will contact you as soon as
possible via text to the mobile phone number we have for you on our contact records. It is your
responsibility to ensure that the university has your most up-to-date mobile phone number.
You must notify your Course Administrator if you are absent for more than one day (for example for an
interview, emergency unforeseen circumstances, or for compassionate leave). If you are going to apply for
mitigation you will need to provide written evidence of the reason for your absence (see Extenuating
Circumstances and Mitigation for further information).
Contact Hours
Contact Hours: 36 hours class contact time.
Please check your timetable to see which lecture slot you have been assigned for attendance.
1 x 2-hour seminar class. There are 14 seminar groups timetabled for Semester 1 as follows:
1. Monday 09.00 – 11.00, Group 12 in RB223 - Seminar tutor is Ola Folorunsho
2. Monday 09.00 – 11.00, Group 13 in RB225 - Seminar tutor is Ahmed Younes
3. Monday 11.00 – 13.00, Group 14 in RB225 - Seminar tutor is Dean Horsman
4. Monday 12.00 – 14.00, Group 2 in RB515 - Seminar tutor is Dave Chesley
11. Friday 09.00 – 11.00, Group 1 in RB355 - Seminar tutor is Dean Horsman
12. Friday 13.00 – 15.00, Group 8 in RB308 - Seminar tutor is Pankajni Trivedi
13. Friday 15.00 – 17.00, Group 11 in RB308 - Seminar tutor is Dave Chesley
14. Friday 15.00 – 17.00, Group 9 in RB320 - Seminar tutor is Ola Folorunsho
Please check your timetable to see which seminar group you have been assigned for attendance.
Semester 2 - Class attendance for both CRNs 16546 & 36236
1 x 1 hour Lecture. There are 2 lectures timetabled for Semester 2 as follows: TBC
1. Thursday 11.00 – 12.00 in RB437 – Lecturer is Dave Chesley
2. Thursday 12.00 – 13.00 in RB437 – Lecturer is Dave Chesley
Please check your timetable to see which lecture slot you have been assigned for attendance.
1 x 2-hour seminar class. There are 11 seminar groups timetabled for Semester 2 as follows:
1. Monday 16.00 – 18.00, Group 11 in RB407 – Seminar tutor is Pankajni Trivedi
10. Thursday 12.00 – 14.00, Group 10 in RB314 – Seminar tutor is Pankajni Trivedi
11. Friday 15.00 – 17.00, Group 7 in RB413 – Seminar tutor is Dave Chesley
Please check your timetable to see which seminar group you have been assigned for attendance.
Key Resources to Support Learning
A Reading List has been created for the module which will automatically appear in the left-hand menu in
the student view of the module in the Virtual Learning Environment (MyBeckett).
a) Please click the link below for more information. DO NOT attempt
any of the paid exercises. This is just to give you some background
information.
https://learningfromexperience.com/themes/kolb-experiential-
learning-profile-kelp/
c) Access and read any of the articles at the link below to find out more
about Experiential Learning:
https://experientiallearninginstitute.org/resources/articles/
Find out more about the personality test you have just taken by going to
the Myers-Briggs Foundation
Semester 1: Week 2 – w/c Monday 2nd October 2023
Semester 2: Week 2 – w/c Monday 5th February 2024
Type of Session (e.g. Activity Detail Directed study
Lecture / Seminar)
Lecture Continuing with Quadrant (Module) 1 – Human Relations Model Prior to the lecture,
Comp 3 - Mentoring and developing others please read Quinn et
Comp 4 - Managing groups and leading teams al, pages 48 - 71
Seminar Core Competency 1 – Understanding self and others Prior to the seminar,
1. Assessment 1 – Anchors and oars (p29-30) please read Quinn et
2. Practice – How to receive feedback (p39) al, pages 28 - 48
Seminar Core Competency 3 – Mentoring and developing others Prior to the seminar,
1. Exercise 1 - Assessment – Assumptions about performance please read Quinn et
evaluations (p48-49) al, pages 48 - 71
2. Exercise 2 - Analysis – United Chemical Company (p56-58)
Seminar Core Competency 5 – Managing and encouraging creative conflict Prior to the seminar,
1. Practice – Win as much as you can (p81-82). please read Quinn et
al, pages 72 – 86 &
Core Competency 6 - Developing and communicating a vision 136 - 146
1. Analysis – Doug Fecher, Wright-Patt Credit Union (p143-145)
Seminar Core Competency 7 – Setting goals and objectives Prior to the seminar,
1. Analysis – Objectives don’t work for me (p153-155). please read Quinn et
2. Practice – Creating an implementation plan (p155) al, pages 146 - 168
Seminar Core Competency 13 - Planning and coordinating projects Prior to the seminar,
1. Analysis – Planning a training course (p113-114) please read Quinn et
2. Practice – The job fair (p115) al, pages 103 – 115
and pages 116 - 123
Seminar Core Competency 15 - Encouraging and enabling compliance Prior to the seminar,
1. Assessment – Reactions to methods of encouraging please read Quinn et
compliance (p123-124) al, pages 123 – 135
2. Application – Your organisation’s (or an organisation of choice) and pages 193 - 205
compliance policies and practices (p132)
Seminar Core Competency 17 - Championing and Selling New Ideas Prior to the seminar,
1. Analysis - Applying communication tools to evaluate a please read Quinn et
presentation – Reactions to methods of encouraging al, pages 205 – 217
compliance (p215) and pages 217 - 226
2. Practice – Improving a memo requesting additional personnel
(p215-216)
TASK
With reference to at Least one Competency from Quadrant 1, Quadrant 2, Quadrant 3 and Quadrant 4 of the Competing Values
Framework, produce a report that critically articulates the extent to which managers can create and sustain commitment and
cohesion (Quadrant 1), whilst establishing and maintaining stability and continuity (Quadrant 2), with a view to improving
productivity and increasing profitability (Quadrant 3), whilst promoting change and encouraging adaptability (Quadrant 4).
In addition, utilise the 4 ‘Self-Evaluation Matrices’ for each of the 4 competencies chosen to inform the ‘Re-examining Your
Personal Competencies Matrix’. From this, produce a Personal Development Plan which demonstrates your ‘next steps’ on your
management development journey to ‘Becoming a Master Manager’, and which should also incorporate a reflective-self
assessment of your management development journey through a critique and application of David’s Kolb’s (1984) Experiential
Learning Framework.
The TASK should be broken down into THREE sections which will provide some directed guidance as to your approach to the
assessment:
In addition:
1. Complete Table 1: Quadrant (Module) 1 - Collaborate-Focused Competency Evaluation Matrix. As a minimum, you should fill
out in as much detail as possible, all 7 answers to the 7 questions related to the Competency that you have critiqued in Quadrant
1.
2. Complete Table 3: Quadrant (Module) 3 - Compete-Focused Competency Evaluation Matrix. As a minimum, you should fill
out in as much detail as possible, all 7 answers to the 7 questions related to the Competency that you have critiqued in Quadrant
3.
In addition:
1. Complete Table 2: Quadrant (Module) 2 - Control-Focused Competency Evaluation Matrix. As a minimum, you should fill out
in as much detail as possible, all 7 answers to the 7 questions related to the Competency that you have critiqued in Quadrant 2.
2. Complete Table 4: Quadrant (Module) 4 - Create-Focused Competency Evaluation Matrix. As a minimum, you should fill out
in as much detail as possible, all 7 answers to the 7 questions related to the Competency that you have critiqued in Quadrant 4.
This assessment gives students the opportunity to clearly demonstrate how their assessment meets the exacting standards of a
piece of work at Master’s level which clearly exemplifies an outstanding structure and presentation with precise, full and
appropriate references and subtle use of language expressing a high degree of critical thinking, a critical writing style allowing
scope, depth and currency of materials to be meticulously scrutinised and evaluated, plus application of those same materials to
leave the reader in no doubt how a ‘Master Manager’ should and can function. The Evaluative Report combined with the
Personal Development Plan should be a page-turner!
Additional guidance:
Becoming a Master Manager is built on a solid conceptual foundation. The Competing Values Framework is designed to help
students understand the complex and dynamic nature of the organisational world through an exploration of four meta-models.
The rational goal model focuses on the need for productivity and profitability, summarized by the imperative to compete
(Quadrant 3). Its opposite is the human relations model, which focuses on cohesion and commitment and can be summarised by
the imperative to collaborate (Quadrant 1). The internal process model emphasises the importance of establishing and
maintaining stability and represents the imperative to control (Quadrant 2). Its opposite is the open systems model, which
stresses the importance of adaptability and innovation and represents the imperative to create (Quadrant 4). Together, these
four models provide a holistic perspective on what is required to manage an organisation effectively.
Indeed, one of the signature characteristics of the Competing Values Framework is its emphasis on embracing paradox. It first
calls our attention to the fact that managers and leaders are constantly confronted with an array of choices that seem to require
trade-offs:
Do we want higher quality (Quadrant 4) OR lower costs (Quadrant 2)?
Better conditions for our employees (Quadrant 1) OR faster response times for our customers (Quadrant 3)?
Take-charge leaders who have their own vision for the organization (Quadrant 3) OR leaders who invite participation
and value the ideas of others (Quadrant 1)?
The framework next calls our attention to the fact that managers must integrate differences. It is difficult to be effective without
integrating multiple concerns. A sustainable competitive advantage is really only possible when we find ways to transcend
paradox. The most admired organisations now find ways to satisfy the demands of both stakeholders AND shareholders. They
find ways to both improve quality AND lower costs, as well as to improve conditions for employees AND increase customer
satisfaction; and their leaders are both visionary AND participative. An understanding of the competing values framework shifts
our thinking to a ‘both–and’ approach to management. As a result, it can help current and future managers develop their
capacity to act quickly, confidently, imaginatively, and ethically when faced with the paradoxes that are ubiquitous in
organizations around the world.
PLEASE NOTE
1. This is an individual summative assessment contributing 100% weighting to the final mark
5. 6,000 words (+/- 10%), split into THREE sections, weighted at 40% for Section 1, 40% for Section 2 and 20% for
Section 3.
6. The narrative should be underpinned by appropriate academic literature wherever applicable and should clearly
demonstrate your ability to engage with academic skills and competences in the crafting of your individual
submission.
7. Tutors will follow up any suspected unfair practice found after the submission date as per LBU policy.
8. You are reminded to draw upon evidence and arguments presented from a range of relevant human resource
management, leadership and organisational behaviour textbooks as well as academic and practitioner journals. It is
expected that you utilise the references covered during your classes in your assessment.
From this, produce a Personal Development Plan which demonstrates your ‘next steps’
on your management development journey to ‘Becoming a Master Manager’, and
which should also incorporate a reflective-self assessment of your management
development journey through a critique and application of David’s Kolb’s (1984)
Experiential Learning Framework
The rationale is the same for the 1st sit and resit
Component 1 With reference to at Least one Competency from Module 1, Module 2, Module 3 and Module 4
of the Competing Values Framework, produce a report that critically articulates the extent to
which managers can create and sustain commitment and cohesion (Module1), whilst
establishing and maintaining stability and continuity (Module 2), with a view to improving
productivity and increasing profitability (Module 3), whilst promoting change and encouraging
adaptability (Module 4).
In addition, utilise the ‘Self-Evaluation Matrix’ for each of the 4 Modules to inform the ‘Re-
examining Your Personal Competencies Matrix’. From this, produce a Personal Development
Plan which demonstrates the ‘next steps’ on your management development journey to
‘Becoming a Master Manager’
The TASK above should be broken down into THREE sections which will provide some directed
guidance as to your approach to the assessment:
The assessment has been designed so that students can demonstrate their understanding of management models
and competencies through the guise of the ‘Competing Values Framework’, itself designed to help students
understand the complex and dynamic nature of the organisational world through exploration of four ‘Meta-Models’.
To aid this undertaking, the assessment is broken down into two sections, with Section 1 being clearly linked to
Learning Outcome 1 and Learning Outcome 3, and Section 2 being clearly linked to Learning Outcome 2 and Learning
Outcome 4
Additionally, by completing Table 1: Quadrant (Module) 1 - Collaborate-Focused Competency Evaluation Matrix and
Table 3: Quadrant (Module) 3 - Compete-Focused Competency Evaluation Matrix, students will be better prepared to
answer, in detail, the requirements for Section 3 of the assessment. Both Table 1 and Table 3 should be interested
into the assessment at the end of Section 1
Additionally, by completing Table 2: Quadrant (Module) 1 - Control-Focused Competency Evaluation Matrix and Table
4: Quadrant (Module) 3 - Create-Focused Competency Evaluation Matrix, students will be better prepared to answer,
in detail, the requirements for Section 3 of the assessment. Both Table 2 and Table 4 should be interested into the
assessment at the end of Section 2
Section 3 (20% - LO1, LO2, LO3 and LO4: Reflective Practice – Personal Development Plan)
This section allows students to utilise the ‘Self-Evaluation Matrix’ for each of the 4 ‘Meta-Models’ of the Competing
Values Framework to then inform the ‘Re-examining Your Personal Competencies Matrix’. To aid in the undertaking
of this reflective task, students will need to draw down personal conclusions through a reflective analysis and critical
application of David’s Kolb (1984) Experiential Learning Framework of their investigation into the TWO Competencies
discussed for Section 1 and the TWO Competencies discussed for Section 2, which should be incorporated as part of a
Personal Development Plan to help demonstrate the student’s management development journey to ‘Becoming a
Master Manager’.
RESIT PAPER
The rationale for the resit summative paper is the same with the ultimate aim being to ‘make good’ the submission
Listed on the pages that follow are the 4 x ‘Competency Evaluation Matrices’ that students will need to work on in order to
inform the ‘Re-examining Your Personal Competencies Matrix’ which they will then use to support and write about their
‘Personal Development Plan’
PURPOSE: This activity helps you begin working on your plan for mastery by assessing your current level of
performance with respect to the five competencies in Quadrant (Module) 1 and identifying steps you
can take to become more effective.
KEY TOPICS: Review of competencies associated with the human relations quadrant and the Collaborate action
imperative. Preparation for designing a plan for mastery to be used in the future.
SEQUENCE:
1. Students to individually respond to the seven questions listed for each of the five competencies in Quadrant (Module) 1
2. This matrix provides a summary of where you are with regard to the competencies associated with the human relations
model and the Collaborate action imperative. It also provides an organised plan for self-improvement, with specific
steps that can be pursued now, as well as after the conclusion of the Becoming a Master Manager module.
3. Students MUST complete this matrix. You will need it for the Application exercise (Your Strategy for Mastery) on page
262 in the Quinn et al, text, which asks you to focus on your future by preparing a more detailed strategy for a mastery
self-development plan (refer pages xx to xx of this module guide)
KEY POINT:
1. Becoming a Master Manager is a journey that requires us to regularly review our competencies and identify ways to
improve our performance.
The Collaborate-Focused Competency Evaluation Matrix
Objective:
The final exercise in each module is intended to give you a starting point for developing a comprehensive strategy for mastery
that you can implement and monitor in the future. These competency evaluation matrices will be used at the end of each
quadrant teaching block to help you create a long-term development plan that focuses on enhancing your behavioural
complexity.
Review:
The first competency in the Collaborative quadrant, ‘Understanding Self and Others’, discussed the importance of emotional and
social intelligence, focusing particularly on how to increase your self-awareness, as well as different personality variables that
can affect how people behave in your organisation. Next, we discussed the importance of communicating honestly and
effectively. We noted that there are many barriers to effective communication and offered suggestions on overcoming these
barriers. In this competency, we also introduced the concept of ‘left-hand column’ issues – those things that people think and
feel but that they chose not to communicate, and we discussed why it is often important to find ways to raise those hidden
issues. Our third competency, mentoring and developing others, addressed formal performance evaluation processes as well as
more informal coaching and mentoring activities. We also discussed the value of using delegation as a tool for developing
others. We then moved from one-to-one interactions to consider managing groups and leading teams. After presenting key
variables that influence team effectiveness and suggestions for increasing meeting effectiveness, we discussed the team
development process and offered some suggestions for team building activities. Our final competency focused on managing and
encouraging constructive conflict. We noted that although interpersonal conflict can be dysfunctional, conflict that focuses on
the task at hand can actually help improve our decisions. We identified five different ways that people tend to respond to
conflict and provided examples of when each of the five ways might be appropriate.
Task:
Answer the questions in Table 1 for each competency in this module based on the reading material, class discussions, and your
personal work (e.g., Assessment exercises, Analysis exercises, Practice exercises and Application exercises)
Reflection:
Taking time to record how you feel about your current performance for the five competencies and to identify specific actions
that you can take to improve your performance helps reinforce what you have learned. If you have questions as you are going
through this exercise you can ask for guidance from your tutor or work with your peers to ensure you have a solid understanding
of the material covered up to this point in the teaching.
Table 1: Quadrant (Module) 1 - Collaborate-Focused Competency Evaluation Matrix
PURPOSE: This activity helps you begin working on your plan for mastery by assessing your current level of
performance with respect to the five competencies in Quadrant (Module) 2 and identifying steps you
can take to become more effective.
KEY TOPICS: Review of competencies associated with the internal process quadrant and the Control action
imperative. Preparation for designing a plan for mastery to be used in the future.
SEQUENCE:
1. Students to individually respond to the seven questions listed for each of the five competencies in Quadrant (Module) 2
2. This matrix provides a summary of where you are with regard to the competencies associated with the internal process
model and the Compete action imperative. It also provides an organised plan for self-improvement, with specific steps
that can be pursued now, as well as after the conclusion of the Becoming a Master Manager module.
3. Students MUST complete this matrix. You will need it for the Application exercise (Your Strategy for Mastery) on page
262 in the Quinn et al, text, which asks you to focus on your future by preparing a more detailed strategy for a mastery
self-development plan (refer pages xx to xx of this module guide).
KEY POINT:
1. Becoming a Master Manager is a journey that requires us to regularly review our competencies and identify ways to
improve our performance.
The Control-Focused Competency Evaluation Matrix
Objective:
The final exercise in each module is intended to give you a starting point for developing a comprehensive strategy for mastery
that you can implement and monitor in the future. These competency evaluation matrices will be used at the end of each
quadrant teaching block to help you create a long-term development plan that focuses on enhancing your behavioural
complexity.
Review:
The first competency in the Control quadrant focused on organizing information flows for the individual manager, with an
emphasis on increasing the efficiency of handling information inflows and improving the effectiveness of information outflows.
Next, we expanded our view of the manager's job to consider how managers can work and manage across functions. The third
competency focused on planning and coordinating activities in general, while the fourth competency focused on monitoring and
measuring performance to ensure that actual outcomes were aligned with goals established in the planning phase. Finally, we
considered control and stability in light of pressures from the external context, particularly issues of compliance with
Government guidelines for corporate accountability
Task:
Answer the questions in Table 2 for each competency in this module based on the reading material, class discussions, and your
personal work (e.g., Assessment exercises, Analysis exercises, Practice exercises and Application exercises)
Reflection:
Completing the matrix in Table 2 should give you some ideas about how you can continue to improve on competencies that
focus on establishing and maintaining stability and continuity, consistent with the goals of the internal process quadrant.
Table 2: Quadrant (Module) 2 - Control-Focused Competency Evaluation Matrix
With respect to Organising Working and Planning and Measuring and Encouraging and
this Information Managing Coordinating Monitoring Enabling
competency: Flows Across Functions Projects Performance Compliance
and Quality
What do I know
about my
current
performance?
How could I be
more effective?
Who are some
people I could
observe?
What books
should I read?
What objectives
and deadlines
should I set?
With whom
should I share
my objectives?
How will I
evaluate my
efforts?
Quadrant 3 - Compete-Focused Competency Evaluation Matrix
PURPOSE: This activity helps you begin working on your plan for mastery by assessing your current level of
performance with respect to the five competencies in Module 3 and identifying steps you can take to
become more effective.
KEY TOPICS: Review of competencies associated with the internal process quadrant and the Control action
imperative. Preparation for designing a plan for mastery to be used in the future.
SEQUENCE:
1. Students to individually respond to the seven questions listed for each of the five competencies in Quadrant (Module) 2
2. This matrix provides a summary of where you are with regard to the competencies associated with the rational goal
model and the Compete action imperative. It also provides an organised plan for self-improvement, with specific steps
that can be pursued now, as well as after the conclusion of the Becoming a Master Manager module.
3. Students MUST complete this matrix. You will need it for the Application exercise (Your Strategy for Mastery) on page
262 in the Quinn et al, text, which asks you to focus on your future by preparing a more detailed strategy for a mastery
self-development plan (refer pages xx to xx of this module guide).
KEY POINT:
1. Becoming a Master Manager is a journey that requires us to regularly review our competencies and identify ways to
improve our performance.
The Compete-Focused Competency Evaluation Matrix
Objective:
The final exercise in each module is intended to give you a starting point for developing a comprehensive strategy for mastery
that you can implement and monitor in the future. These competency evaluation matrices will be used at the end of each
quadrant teaching block to help you create a long-term development plan that focuses on enhancing your behavioural
complexity.
Review:
The first competency in the Compete quadrant focused on developing and communicating a vision and included exercises to
help you connect your vision to your career goals. To help turn that vision into reality, the next competency reviewed how to set
goals and objectives, where we emphasised the importance of creating SMART goals that are aligned with your overall vision.
The third competency, motivating self and others, provided insights into what is necessary to translate goals into actions and
considered both what motivates people and how our beliefs and expectation influence our willingness to exert the effort needed
to achieve specific goals. The discussion of designing and organizing focused on the organizational context and helped us
understand how key structural variables and organizational culture can impact our ability to achieve the goals of the
organization. Finally, we considered what kinds of systems and processes can help us be successful as we manage execution and
drive for results.
Task:
Answer the questions in Table 3 for each competency in this Quadrant (module) based on the reading material, class discussions,
and your personal work (e.g., Assessment exercises, Analysis exercises, Practice exercises and Application exercises)
Reflection:
Completing the matrix in Table 3 should give you some ideas about how you can continue to improve on competencies that
focus on improving productivity and profitability, consistent with the goals of the rational goal quadrant.
Table 3: Quadrant (Module) 3 - Compete-Focused Competency Evaluation Matrix
With respect to Developing and Setting Goals Motivating Self Designing and Managing
this Communicating and Objectives and others Organising Execution and
competency: a Vision Driving for
results
What do I know
about my
current
performance?
How could I be
more effective?
Who are some
people I could
observe?
What books
should I read?
What objectives
and deadlines
should I set?
With whom
should I share
my objectives?
How will I
evaluate my
efforts?
Quadrant 4 - Create-Focused Competency Evaluation Matrix
PURPOSE: This activity helps you begin working on your plan for mastery by assessing your current level of
performance with respect to the five competencies in Quadrant (Module) 4 and identifying steps you
can take to become more effective.
KEY TOPICS: Review of competencies associated with the internal process quadrant and the Create action
imperative. Preparation for designing a plan for mastery to be used in the future.
SEQUENCE:
1. Students to individually respond to the seven questions listed for each of the five competencies in Quadrant (Module) 4
2. This matrix provides a summary of where you are with regard to the competencies associated with the open systems
model and the Create action imperative. It also provides an organised plan for self-improvement, with specific steps
that can be pursued now, as well as after the conclusion of the course.
3. Students MUST complete this matrix. You will need it for the Application exercise (Your Strategy for Mastery) on page
262 in the Quinn et al, text, which asks you to focus on your future by preparing a more detailed strategy for a mastery
self-development plan (refer pages xx to xx of this module guide).
KEY POINT:
1. Becoming a Master Manager is a journey that requires us to regularly review our competencies and identify ways to
improve our performance.
The Create-Focused Competency Evaluation Matrix
Objective:
The final exercise in each module is intended to give you a starting point for developing a comprehensive strategy for mastery
that you can implement and monitor in the future. These competency evaluation matrices will be used at the end of each
quadrant teaching block to help you create a long-term development plan that focuses on enhancing your behavioural
complexity.
Review:
The first competency in the Create quadrant focused on using power ethically and effectively. In addition to identifying different
sources of power and influence tactics, we also discussed the importance of networking effectively to build your power base.
Next, we addressed the competency of championing and selling new ideas. After describing four different types of managerial
communication, we discussed how the building blocks of Set, Support, Sequence, Access, and Polish can improve the quality and
impact of presentations and other types of communication. The third competency, fuelling and fostering innovation, described
the characteristics of creative thinking and provided suggestions for encouraging creativity in the workplace. Negotiating
agreement and commitment, the fourth competency in this module, provided suggestions for how to achieve win—win
solutions by focusing on the problem and the interests of the parties, generating multiple possibilities, and using objective
standards rather than emotional arguments. Finally, we discussed how to implement and sustain change and described how to
conduct a force field analysis. We also identified four approaches to bringing change, discussed how they related to the four
quadrants of the competing values framework, and explained how different approaches may be appropriate for different
situations.
Task:
Answer the questions in Table 4 for each competency in this quadrant (module) based on the reading material, class discussions,
and your personal work (e.g., Assessment exercises, Analysis exercises, Practice exercises and Application exercises)
Reflection:
Completing the matrix in Table 4 should give you some ideas about how you can continue to improve on competencies that
focus on promoting change and encouraging adaptability, consistent with the goals of the open systems quadrant.
Table 4: Quadrant (Module) 4 - Create-Focused Competency Evaluation Matrix
With respect to Using Power and Championing Fueling and Negotiating Implementing
this Influence and Selling new Fostering Agreement and and Sustaining
competency: Ethically and ideas Innovation Commitment Change
Effectively
What do I know
about my
current
performance?
How could I be
more effective?
Who are some
people I could
observe?
What books
should I read?
What objectives
and deadlines
should I set?
With whom
should I share
my objectives?
How will I
evaluate my
efforts?
At the same time, focus in on how your Myers-Briggs Personally Test results and critical use of David’ Kolb’s (1985) Experiential
Reflective Cycle have also informed your Personal Development Plan
SECTION 3 of the ASSESSMENT
Objective
At the end of each quadrant (module), you were asked to complete an evaluation matrix to help you organise your
thoughts about your personal competencies. In this exercise, you will update and integrate these earlier matrices and
identify specific areas of focus for the next steps on your developmental journey to Becoming a Master Manager
Directions (Part 1)
First, review the four evaluation matrices that you prepared at the end of each quadrant (module) and then respond to the
questions that follow.
1. Please evaluate your comfort with, use of, and future need for each competency listed below.
2. Sum your scores for each quadrant (module) of the Competing Values Framework and write the sum in the appropriate
box on the rows labelled for each of the four action imperatives.
In the left-hand column, indicate your current comfort level In the right-hand columns, indicate how much you use each
with each competency below using the following scale: competency today (in the first column) and how much you
expect to need each competency within the next two years (in
the second column). Please use the following scale:
Very Low Moderate High Very Rarely Seldom Sometimes Often Very
low High Often
1 2 3 4 5 1 2 3 4 5
Right now, my Competing Values Framework: For my role today, I Within the next
comfort level with need to use this two years, I will
Managerial Competencies by
this competency competency: need to use this
Quadrant
is: competency:
COLLABORATE
Understanding self and others
CONTROL
Organizing information flows
COMPETE
Developing and communicating a
vision
CREATE
Using power ethically and
effectively
Based on your summary scores for each quadrant (module), rank Collaborate Control Compete Create
the four action imperatives from 1 to 4, as explained below:
Need for in the next two years (1 = I expect to need to use the
competencies associated with this action imperative the most in
the near future, so this action imperative is very important to
my long-term success.)
Quadrant (module) 1 - Competency: (Please indicate the name of the competency here)
Goal 1:____________________________________________________________________________
__________________________________________________________________________________
Quadrant (module) 2 - Competency: (Please indicate the name of the competency here)
Goal 2:____________________________________________________________________________
__________________________________________________________________________________
Quadrant (module) 3 - Competency: (Please indicate the name of the competency here)
Goal 3:____________________________________________________________________________
__________________________________________________________________________________
Quadrant (module) 4 - Competency: (Please indicate the name of the competency here)
Goal 4:____________________________________________________________________________
__________________________________________________________________________________
Current strengths that will help me achieve each goal (based on the 4 Competencies
critiqued)
Quadrant (module) 1 - Competency: (Please indicate the name of the competency here)
Goal 1:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Quadrant (module) 2 - Competency: (Please indicate the name of the competency here)
Goal 2:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Quadrant (module) 3 - Competency: (Please indicate the name of the competency here)
Goal 3:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Quadrant (module) 4 - Competency: (Please indicate the name of the competency here)
Goal 4:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Key areas for development with my goals in mind…
Quadrant (module) 1 - Competency: (Please indicate the name of the competency here)
1.________________________________________________________________________________
Quadrant (module) 2 - Competency: (Please indicate the name of the competency here)
2.________________________________________________________________________________
Quadrant (module) 3 - Competency: (Please indicate the name of the competency here)
3.________________________________________________________________________________
Quadrant (module) 4 - Competency: (Please indicate the name of the competency here)
4.________________________________________________________________________________
Skills/knowledge/qualifications I need to gain…
Quadrant (module) 1 - Competency: (Please indicate the name of the competency here)
Goal 1:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Quadrant (module) 2 - Competency: (Please indicate the name of the competency here)
Goal 2:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Quadrant (module) 3 - Competency: (Please indicate the name of the competency here)
Goal 3:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
Quadrant (module) 4 - Competency: (Please indicate the name of the competency here)
Goal 4:____________________________________________________________________________
_________________________________________________________________________________________________________
___________________________________________________________
What I need to do…
Goal 1
Goal 2
Goal 3
Goal 4
Goal 2:_______________________________
Goal 3:_______________________________
Goal 4:_______________________________
Progression…
Goal 2
Goal 3
Goal 4
Clearly demonstrate how you have critically applied David Kolb’s (1984) Experiential
Reflective Cycle to help inform your Personal Development Plan under the headers:
Experiencing
Reflecting
Thinking
Acting
Student Instructions for Submission of Coursework
Instructions to Students
Please read carefully the assessment and grade/marking descriptors overleaf:
Assessment Title:
With reference to at Least one Competency from Module 1, Module 2, Module 3 and Module 4 of the Competing Values Framework, produce a report that critically articulates the extent to which
managers can create and sustain commitment and cohesion (Module1), whilst establishing and maintaining stability and continuity (Module 2), with a view to improving productivity and increasing
profitability (Module 3), whilst promoting change and encouraging adaptability (Module 4).
In addition, utilise the ‘Self-Evaluation Matrix’ for each of the 4 Modules to inform the ‘Re-examining Your Personal Competencies Matrix’. From this, produce a Personal Development Plan which
demonstrates your ‘next steps’ on your management development journey to ‘Becoming a Master Manager’, and which should also incorporate a reflective-self assessment of your management
development journey through a critique and application of David’s Kolb’s (1984) Experiential Learning Framework.
The TASK should be broken down into THREE sections which will provide some directed guidance as to your approach to the assessment: 100%
Weighting:
In addition:
1. Complete Table 1: Quadrant (Module) 1 - Collaborate-Focused Competency Evaluation Matrix. As a minimum, you should fill out in as much detail as possible, all 7 answers to the 7 questions related to
the Competency that you have critiqued in Quadrant 1.
2. Complete Table 3: Quadrant (Module) 3 - Compete-Focused Competency Evaluation Matrix. As a minimum, you should fill out in as much detail as possible, all 7 answers to the 7 questions related to the
Competency that you have critiqued in Quadrant 3.
In addition:
1. Complete Table 2: Quadrant (Module) 2 - Control-Focused Competency Evaluation Matrix. As a minimum, you should fill out in as much detail as possible, all 7 answers to the 7 questions related to the
Competency that you have critiqued in Quadrant 2.
2. Complete Table 4: Quadrant (Module) 4 - Create-Focused Competency Evaluation Matrix. As a minimum, you should fill out in as much detail as possible, all 7 answers to the 7 questions related to the
Competency that you have critiqued in Quadrant 4.
Criteria and 100-86% 85-70% 69-60% 59-50% 49-40% 39-30% 29-15% 14-0%
Weighting Distinction ** Distinction Merit Pass Fail Fail Fail Fail
Section 1 (40%) Excellent deep, detailed, Very good, deep, Demonstrates good Demonstrates adequate Demonstrates some basic Over reliance on Problems /issues are not No evidence of problems
Learning Outcomes and critical analysis and detailed, systematic evidence of systematic evidence of systematic evidence of systematic description at the consistently critically and issues being
tested: LO1 and LO3 interpretation of the critical analysis and critical analysis and critical analysis and critical analysis and expense of critical examined. The examined critically. The
material resulting in interpretation of the interpretation of the interpretation of the interpretation of the analysis and theoretical and main theoretical and
Analysis and illuminating, and elegant material resulting in well- material resulting in material resulting in some material resulting in some interpretation. Minimal practitioner-led practitioner-led
interpretation conclusions that extend reasoned conclusions reasoned conclusions. measured conclusions. weak conclusions. basic evidence of perspectives are used in a perspectives are not used
Examine problems and the sum of knowledge in that extend the sum of Consistent consideration Some consideration of Reliance on description systematic critical very limited way to to support any
issues critically and in the area. A range of knowledge in the area. of complex ideas complex ideas evidenced. rather than critique. analysis and support interpretation. interpretation. Analysis of
detail using the main appropriate theoretical Theoretical and evidenced. Good use of Adequate evidence of use Inconsistent use of interpretation resulting in Analysis of the material is the material is
theoretical perspectives and practitioner-led practitioner-led theoretical and of some appropriate theoretical perspectives simplistic conclusions primarily uncritical and incomplete, unstructured
of the cognate area and perspectives used to perspectives used to practitioner-led theoretical and and practitioner-led that need significant not systematic. There is superficial, and wholly
the appropriate practice support robust and support robust perspectives to support practitioner-led examples to support any development. Incomplete limited evidence to descriptive rather than
methods and strategies, detailed interpretation. interpretation. Creatively interpretation. perspectives to support interpretation. Minimal use of theoretical and support the drawing of critical. There are no
seeking evidence to offer The consideration of demonstrates new Demonstrates evidence interpretation. demonstration of new practitioner-led conclusions and those conclusions
and support valid complex ideas is robust concepts, ideas and/or of some new concepts, concepts, ideas, or perspectives to support that are present are
interpretations. and sustained theories. ideas and/or theories. theories. the interpretation. superficial.
throughout. Creatively
demonstrates new
concepts, ideas and/or
theories.
Section 2 (40%) Excellent deep, detailed, Very good, deep, Demonstrates good Demonstrates adequate Demonstrates some basic Over reliance on Problems /issues are not No evidence of problems
Learning Outcomes and critical analysis and detailed, systematic evidence of systematic evidence of systematic evidence of systematic description at the consistently critically and issues being
tested: LO2 and LO4 interpretation of the critical analysis and critical analysis and critical analysis and critical analysis and expense of critical examined. The examined critically. The
material resulting in interpretation of the interpretation of the interpretation of the interpretation of the analysis and theoretical and main theoretical and
Analysis and illuminating, and elegant material resulting in well- material resulting in material resulting in some material resulting in some interpretation. Minimal practitioner-led practitioner-led
interpretation conclusions that extend reasoned conclusions reasoned conclusions. measured conclusions. weak conclusions. basic evidence of perspectives are used in a perspectives are not used
Examine problems and the sum of knowledge in that extend the sum of Consistent consideration Some consideration of Reliance on description systematic critical very limited way to to support any
issues critically and in the area. A range of knowledge in the area. of complex ideas complex ideas evidenced. rather than critique. analysis and support interpretation. interpretation. Analysis of
detail using the main appropriate theoretical Theoretical and evidenced. Good use of Adequate evidence of use Inconsistent use of interpretation resulting in Analysis of the material is the material is
theoretical perspectives and practitioner-led practitioner-led theoretical and of some appropriate theoretical perspectives simplistic conclusions primarily uncritical and incomplete, unstructured
of the cognate area and perspectives used to perspectives used to practitioner-led theoretical and and practitioner-led that need significant not systematic. There is superficial, and wholly
the appropriate practice support robust and support robust perspectives to support practitioner-led examples to support any development. Incomplete limited evidence to descriptive rather than
methods and strategies, detailed interpretation. interpretation. Creatively interpretation. perspectives to support interpretation. Minimal use of theoretical and support the drawing of critical. There are no
seeking evidence to offer The consideration of demonstrates new Demonstrates evidence interpretation. demonstration of new practitioner-led conclusions and those conclusions
and support valid complex ideas is robust concepts, ideas and/or of some new concepts, concepts, ideas, or perspectives to support that are present are
interpretations. and sustained theories. ideas and/or theories. theories. the interpretation. superficial.
throughout. Creatively
demonstrates new
concepts, ideas and/or
theories.
Section 3 (20%) Excellent evidence of a Very good, evidence Good evidence Adequate evidence of a Inadequate evidence of Limited awareness of Little awareness of No awareness of personal
Learning Outcomes strong sense of demonstrated indicating demonstrated of the sense of motivation and awareness of personal personal strengths and personal strengths and strengths and areas for
tested: LO1, LO2, LO3 and motivation and full responsibility for own capacity to continue to commitment to personal qualities and areas for areas for development in weaknesses in relation to development in relation
LO4 commitment to personal learning, the capacity to advance their knowledge and professional self-development and relation to task. Minimal task. Minimal evidence to task. No evidence that
and professional advance their knowledge and understanding, and development, which is that issues have been evidence that the process that the process and the process and
Reflection and development, is explicitly and develop new skills to to develop new skills to a clearly communicated critically deliberated on and outcomes are outcomes are considered outcomes are considered
Application communicated. Excellent a high level. Very good, high level. Good, effective and evidenced. Adequate and considered from considered in terms of in terms of impact on
in terms of impact on
Give deliberate thought and effective use of effective use of reflective use of reflective cycles/ use of reflective cycles/ different perspectives/ impact on how they how they affect self and
how they affect self and
to the critical reflective cycles/ cycles/ frameworks. Clear frameworks. Clear frameworks. Some settings. Development affect self and others. others. No evidence of
frameworks. Evidence consistent evidence evidence that the process evidence that issues have required in using Ineffective and sporadic others. Insufficient reflective
consideration of issues
from a range of diverse that issues have been throughout that the and outcomes are been critically deliberated appropriate reflective use of reflective evidence of reflective cycle/frameworks used.
settings, demonstrating critically deliberated and process and outcomes articulated in terms of on and considered from frameworks and citing cycle/frameworks used. cycle/frameworks used. No insights or solutions
experimental rigour in the considered from a wide are articulated in some how they impact on self different evidence that the process Few insights/ solutions Very limited demonstrated in
identification of the range of detail in terms how they and others. Good, robust perspectives/settings. and outcomes are demonstrated in insights/solutions unreasoned argument to
practice methods, perspectives/settings and impact on self and others. evidence demonstrated Some development articulated in terms of argument to inform demonstrated in inform practice.
processes and outcomes that there is evidence Very good, robust to develop and sustain an required on citing how they impact self and practice. argument to inform
by which new solutions or that the process and evidence demonstrated argument which applies evidence that the process others. Solutions and practice
actions emerge and can outcomes are articulated to develop and sustain an new insights to inform and outcomes are insights evidenced need
affect self and others. in terms of how they argument which applies practice/new situations. articulated in terms of development in argument
impact on self and others. new insights to inform how they impact self and to inform practice.
Excellent, robust practice/new situations. others. Some evidence
evidence demonstrated demonstrated to develop
to develop and sustain an an argument which
argument which applies applies new insights to
new insights to inform inform practice/new
practice/new situations. situations.
**Work in the 86-100% band meets and often exceeds the standard for distinction, as described in the 70-85% band, across all the Level 7 domains listed in
our LBU assessment taxonomy. This work might be of publishable quality, with only very minor amendments, to a suitable peer reviewed journal. Work is of
such good quality that the student might be capable of doctoral research in the discipline and, in principle, could be signposted to opportunities to do this.
Feedback on Your Assessments
Feedback forms a large part of your learning experience and is vital to your personal and professional
development.
Whatever your academic level, building on your feedback is vital. Noting and acting on feedback is key to
independent learning, continued progress and long-term success.
https://libguides.leedsbeckett.ac.uk/skills-for-learning/building-on-feedback
Opportunities for formative feedback are integrated within the module and students will also be provided
with the chance to meet the tutor on an individual basis to review their work prior to submission.
2. Late Submission
Without any form of extenuating circumstances, standard penalties apply for late submission of assessed
work. Full details of the penalties for late submission of course work are available at
https://www.leedsbeckett.ac.uk/our-university/public-information/academic-regulations/.
3. Academic Integrity
Academic integrity is a fundamental principle within the University and is strongly linked to good academic
practice. All assessments must be submitted with due attention to issues of academic integrity, expression,
and good academic practice, including clarity in grammar, semantics and syntax.
Any suspected breach of academic integrity will be investigated by the University and could have serious
consequences on your studies. Breaches of academic integrity include (but are not limited to) plagiarism,
self-plagiarism, collusion and contract cheating. Definitions and the potential consequences of an admitted
or found breach of academic integrity are detailed in the Academic Regulations at:
https://www.leedsbeckett.ac.uk/our-university/public-information/academic-regulations/.
There are a range of resources available to help you understand what is and what is not permitted and
how to use other people’s ideas in your assessed work. These include the LBU Academic Integrity tutorial,
which is available on My Beckett and the Skills for Learning website which you can access here
https://libguides.leedsbeckett.ac.uk/skills-for-learning/. An Academic Integrity Factsheet for Students is
available to view at: https://www.leedsbeckett.ac.uk/student-information/academic-skills-and-advice/
academic-integrity/.