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    MEL Call Report 24-10-2022

    Uploaded by

    ADAM ALNAJJAR (Andoomy)
    This document contains a call details report for calls received between 12:00 AM and 11:59 PM on October 24th, 2022. It lists 27 calls received on the SMC_Inbound campaign phone number +966114062470, with call times, phone numbers, call IDs and whether each call was answered or hung up. The majority of calls were answered, with one call being hung up.

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    © All Rights Reserved
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    MEL Call Report 24-10-2022

    Uploaded by

    ADAM ALNAJJAR (Andoomy)
    6 views9 pages
    This document contains a call details report for calls received between 12:00 AM and 11:59 PM on October 24th, 2022. It lists 27 calls received on the SMC_Inbound campaign phone number +966114062470, with call times, phone numbers, call IDs and whether each call was answered or hung up. The majority of calls were answered, with one call being hung up.

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    Original Title

    MEL call Report 24-10-2022

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    © © All Rights Reserved

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    This document contains a call details report for calls received between 12:00 AM and 11:59 PM on October 24th, 2022. It lists 27 calls received on the SMC_Inbound campaign phone number +966114062470, with call times, phone numbers, call IDs and whether each call was answered or hung up. The majority of calls were answered, with one call being hung up.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    6 views9 pages

    MEL Call Report 24-10-2022

    Uploaded by

    ADAM ALNAJJAR (Andoomy)
    This document contains a call details report for calls received between 12:00 AM and 11:59 PM on October 24th, 2022. It lists 27 calls received on the SMC_Inbound campaign phone number +966114062470, with call times, phone numbers, call IDs and whether each call was answered or hung up. The majority of calls were answered, with one call being hung up.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 9

    ACD Call Details Rep

    24/10/2022 12:00:00
    Start Time
    AM
    24/10/2022 11:59:00
    End Time
    PM
    Answered/
    # Campaign Name Phone DNIS Call Type Call ID Call Time
    Hungup
    d589-63452d26-
    1 SMC_Inbound 0557562726 +966114062470 inbound.call.dial ANSWERED 24/10/2022 9:06:11 AM
    vcall-293974

    d589-63452d26-
    2 SMC_Inbound 0550150371 +966114062470 inbound.call.dial ANSWERED 24/10/2022 9:30:17 AM
    vcall-294230

    d589-63452d26-
    3 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED 24/10/2022 9:40:35 AM
    vcall-294343

    d589-63452d26-
    4 SMC_Inbound 0545449469 +966114062470 inbound.call.dial ANSWERED 24/10/2022 9:43:44 AM
    vcall-294381

    d589-63452d26-
    5 SMC_Inbound 0557562726 +966114062470 inbound.call.dial ANSWERED 24/10/2022 9:57:30 AM
    vcall-294547

    d589-63452d26-
    6 SMC_Inbound 560046221 +966114062470 inbound.call.dial ANSWERED 24/10/2022 9:57:34 AM
    vcall-294548

    d589-63452d26- 24/10/2022 10:17:01


    7 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED
    vcall-295060 AM

    d589-63452d26- 24/10/2022 10:21:20


    8 SMC_Inbound 560046221 +966114062470 inbound.call.dial ANSWERED
    vcall-295176 AM

    d589-63452d26- 24/10/2022 10:34:32


    9 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED
    vcall-295595 AM

    d589-63452d26- 24/10/2022 10:39:59


    10 SMC_Inbound 560046221 +966114062470 inbound.call.dial ANSWERED
    vcall-295764 AM

    d589-63452d26- 24/10/2022 11:03:13


    11 SMC_Inbound 0508158081 +966114062470 inbound.call.dial ANSWERED
    vcall-296559 AM
    d589-63452d26- 24/10/2022 11:05:08
    12 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED
    vcall-296619 AM

    d589-63452d26- 24/10/2022 11:10:12


    13 SMC_Inbound 0544205594 +966114062470 inbound.call.dial ANSWERED
    vcall-296770 AM

    d589-63452d26- 24/10/2022 11:28:12


    14 SMC_Inbound 560046221 +966114062470 inbound.call.dial ANSWERED
    vcall-297291 AM

    d589-63452d26- 24/10/2022 11:30:57


    15 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED
    vcall-297369 AM

    d589-63452d26- 24/10/2022 11:38:55


    16 SMC_Inbound 560046221 +966114062470 inbound.call.dial ANSWERED
    vcall-297623 AM

    d589-63452d26- 24/10/2022 11:41:21


    17 SMC_Inbound 0544205594 +966114062470 inbound.call.dial ANSWERED
    vcall-297702 AM

    d589-63452d26- 24/10/2022 11:42:17


    18 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED
    vcall-297740 AM

    d589-63452d26- 24/10/2022 12:17:37


    19 SMC_Inbound 0561663008 +966114062470 inbound.call.dial ANSWERED
    vcall-298772 PM

    d589-63452d26- 24/10/2022 12:22:43


    20 SMC_Inbound 0544205594 +966114062470 inbound.call.dial ANSWERED
    vcall-298887 PM

    d589-63452d26- 24/10/2022 12:23:42


    21 SMC_Inbound 0561663008 +966114062470 inbound.call.dial ANSWERED
    vcall-298916 PM

    d589-63452d26- 24/10/2022 12:39:28


    22 SMC_Inbound +966554904922 +966114062470 inbound.call.dial ANSWERED
    vcall-299278 PM

    d589-63452d26- 24/10/2022 12:54:26


    23 SMC_Inbound 0544205594 +966114062470 inbound.call.dial ANSWERED
    vcall-299601 PM

    d589-63452d26- 24/10/2022 12:58:11


    24 SMC_Inbound 560046221 +966114062470 inbound.call.dial ANSWERED
    vcall-299689 PM

    d589-63452d26-
    25 SMC_Inbound 0535553408 +966114062470 inbound.call.dial ANSWERED 24/10/2022 1:23:58 PM
    vcall-300280

    d589-63452d26-
    26 SMC_Inbound 0544205594 +966114062470 inbound.call.dial HUNGUP 24/10/2022 1:35:29 PM
    vcall-300612

    d589-63452d26-
    27 SMC_Inbound 0544205594 +966114062470 inbound.call.dial ANSWERED 24/10/2022 2:09:43 PM
    vcall-301686
    d589-63452d26-
    28 SMC_Inbound 0535553408 +966114062470 inbound.call.dial ANSWERED 24/10/2022 2:45:59 PM
    vcall-302853
    Runnable Report Id : Report Name : ACD Call Details Report
    runnableReportId1666684458561
    Copyright (c) AMEYO 2022
    tails Report

    Customer Hold
    Queue ID Queue Name Wait Time at ACD Total Wait Time Hangup Details Actual Channel Username User ID
    Duration
    CUSTOMER_HAN SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    GUP_PHONE 002b4c7b
    SIP/
    CUSTOMER_HAN Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    GUP_PHONE Alsulaiman
    rice-002b4d1f
    SIP/
    AGENT_HANGUP
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp Saleh Mousa s.mousa
    _UI
    rice-002b4d6c
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:01:51 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b4d8f
    SIP/
    CUSTOMER_HAN Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    GUP_PHONE Alsulaiman
    rice-002b4e0b
    CUSTOMER_HAN SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    GUP_PHONE 002b4e0c

    AGENT_HANGUP SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    _UI 002b4ff7
    SIP/
    CUSTOMER_HAN Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    GUP_PHONE Alsulaiman
    rice-002b505d
    AGENT_HANGUP SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    _UI 002b51dd
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b5283
    SIP/
    CUSTOMER_HAN
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp Saleh Mousa s.mousa
    GUP_PHONE
    rice-002b5538
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b5570
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b55f3
    CUSTOMER_HAN SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    GUP_PHONE 002b57b3

    CUSTOMER_HAN SIP/ITCITCSIP2- Lamya Sulaiman M


    168 Network SupportQ 00:00:00 00:00:00 00:00:00 l.alsulaiman
    GUP_PHONE 002b57f2 Alsulaiman
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b58c0
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:03 00:00:03 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b5913
    SIP/
    CUSTOMER_HAN
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp Saleh Mousa s.mousa
    GUP_PHONE
    rice-002b5937
    CUSTOMER_HAN SIP/ITCITCSIP2- Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 l.alsulaiman
    GUP_PHONE 002b5c79 Alsulaiman

    AGENT_HANGUP SIP/ITCITCSIP2- Lamya Sulaiman M


    168 Network SupportQ 00:00:00 00:00:00 00:00:00 l.alsulaiman
    _UI 002b5cc9 Alsulaiman
    SIP/
    AGENT_HANGUP
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp Saleh Mousa s.mousa
    _UI
    rice-002b5cdc
    CUSTOMER_HAN SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    GUP_PHONE 002b5ddf

    AGENT_HANGUP SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 Saleh Mousa s.mousa
    _UI 002b5e9d
    SIP/
    AGENT_HANGUP Lamya Sulaiman M
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp l.alsulaiman
    _UI Alsulaiman
    rice-002b5eda
    SIP/
    CUSTOMER_HAN
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp Saleh Mousa s.mousa
    GUP_PHONE
    rice-002b6079
    CUSTOMER_HAN SIP/ITCITCSIP2-
    168 Network SupportQ 00:00:00 00:00:00 00:00:00
    GUP_PHONE 002b61a2

    AGENT_HANGUP SIP/ITCITCSIP2- Lamya Sulaiman M


    168 Network SupportQ 00:00:00 00:00:00 00:00:00 l.alsulaiman
    _UI 002b6536 Alsulaiman
    SIP/
    CUSTOMER_HAN
    168 Network SupportQ 00:00:00 00:00:00 00:00:00 ITCITCSIP_Enterp Saleh Mousa s.mousa
    GUP_PHONE
    rice-002b698b

    022
    User Ringing User Hold Cumulative User User Disposition
    User Setup Time User Talk Time ACW Duration Call Notes
    Time Duration Talk Time Code
    application.dispose
    00:00:00 00:00:15 00:01:46 00:00:00 00:01:46 00:00:00
    d

    application.dispose
    00:00:00 00:00:10 00:00:33 00:00:00 00:04:29 00:00:00
    d

    application.dispose
    00:00:00 00:00:15 00:01:36 00:00:00 00:01:36 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:02:19 00:00:00 00:02:19 00:00:00
    d

    application.dispose
    00:00:00 00:00:06 00:06:17 00:00:00 00:06:17 00:00:00
    d

    application.dispose
    00:00:00 00:00:19 00:00:52 00:00:00 00:00:52 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:03:01 00:00:00 00:03:01 00:00:00
    d

    application.dispose
    00:00:00 00:00:08 00:09:38 00:00:00 00:09:38 00:00:00
    d

    application.dispose
    00:00:00 00:00:08 00:02:33 00:00:00 00:02:33 00:00:00
    d

    application.dispose
    00:00:00 00:00:07 00:10:38 00:00:00 00:10:38 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:00:55 00:00:00 00:06:41 00:00:00
    d
    application.dispose
    00:00:00 00:00:08 00:00:28 00:00:00 00:06:00 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:18:23 00:00:00 00:18:23 00:00:00
    d

    application.dispose
    00:00:00 00:00:10 00:02:01 00:00:00 00:02:01 00:00:00
    d

    application.dispose
    00:00:00 00:00:02 00:00:31 00:00:00 00:01:30 00:00:00
    d

    application.dispose
    00:00:00 00:00:12 00:02:16 00:00:00 00:02:16 00:00:00
    d

    application.dispose
    00:00:00 00:00:02 00:13:36 00:00:00 00:13:36 00:00:00
    d

    application.dispose
    00:00:00 00:00:08 00:02:21 00:00:00 00:02:21 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:02:00 00:00:00 00:03:43 00:00:00
    d

    application.dispose
    00:00:00 00:00:04 00:00:48 00:00:00 00:00:48 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:02:51 00:00:00 00:02:51 00:00:00
    d

    application.dispose
    00:00:00 00:00:09 00:02:24 00:00:00 00:02:24 00:00:00
    d

    application.dispose
    00:00:00 00:00:07 00:01:36 00:00:00 00:01:36 00:00:00
    d

    application.dispose
    00:00:00 00:00:06 00:01:08 00:00:00 00:01:08 00:00:00
    d

    application.dispose
    00:00:00 00:00:11 00:00:52 00:00:00 00:04:12 00:00:00
    d

    00:00:00 00:00:00 00:00:00 00:00:00 00:00:00

    application.dispose
    00:00:00 00:00:08 00:02:05 00:00:00 00:02:05 00:00:00
    d
    application.dispose
    00:00:00 00:00:23 00:00:43 00:00:00 00:16:12 00:00:00
    d

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