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  • ACI Webinar Presentation (Airbiz)

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    Marius Girdea
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    The document summarizes a webinar about how COVID-19 has catalyzed innovation in airport retail. It discusses how the pandemic has impacted the airport retail experience by increasing stress and reducing relaxation and passenger happiness. Airports have introduced touchless and fast travel technologies to accommodate social distancing. The webinar also examines pre-COVID retail trends like mobile payments and loyalty programs that airports have built upon during the pandemic. New commercial services and operations have emerged to adapt to challenges created by COVID-19. Finally, the webinar considers whether a centralized or decentralized approach to these changes is preferable.

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    The document summarizes a webinar about how COVID-19 has catalyzed innovation in airport retail. It discusses how the pandemic has impacted the airport retail experience by increasing stress and reducing relaxation and passenger happiness. Airports have introduced touchless and fast travel technologies to accommodate social distancing. The webinar also examines pre-COVID retail trends like mobile payments and loyalty programs that airports have built upon during the pandemic. New commercial services and operations have emerged to adapt to challenges created by COVID-19. Finally, the webinar considers whether a centralized or decentralized approach to these changes is preferable.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    17 views18 pages

    ACI Webinar Presentation (Airbiz)

    Uploaded by

    Marius Girdea
    The document summarizes a webinar about how COVID-19 has catalyzed innovation in airport retail. It discusses how the pandemic has impacted the airport retail experience by increasing stress and reducing relaxation and passenger happiness. Airports have introduced touchless and fast travel technologies to accommodate social distancing. The webinar also examines pre-COVID retail trends like mobile payments and loyalty programs that airports have built upon during the pandemic. New commercial services and operations have emerged to adapt to challenges created by COVID-19. Finally, the webinar considers whether a centralized or decentralized approach to these changes is preferable.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 18

    COVID-19:

    Catalysing Airport
    Retail Innovations
    ACI Webinar
    09 June 2021
    New Terminal Planning
    & Design Approach

    Sustainability

    Commercial

    Passenger Experience

    Safe & Secure Operations

    1 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    New Terminal Planning
    & Design Approach

    Health Safety

    Sustainability

    Commercial

    Passenger Experience

    Safe & Secure Operations

    2 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    3 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation
    COVID-19 Impact on
    Retail Experience

    4 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    COVID-19 Impact on
    Retail Experience

    5 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    COVID-19 Impact on
    Retail Experience

    + = &
    Increased Minimal Reduced Passenger Lower Retail
    Stress Levels Relaxation Happiness Revenues

    6 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    Social Distancing and
    Air Travel will not match
    on the long term

    7 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    Towards Touchless
    Fast Travel

    8 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    Airport Retail:
    Building on Trends

    9 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    Airport Retail:
    Building on Trends

    Global Global Internet


    Smartphone Users
    Users

    2016
    10 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation
    Airport Retail:
    Building on Trends

    Global Global Internet


    Smartphone Users
    Users

    2021
    11 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation
    Airport Retail ‘Revolution’
    Started pre-Covid

    Coffee Pre-order App Click & Collect WeChat Pay’s Heinemann


    (2015) (Jan 2020) Flagship Smart Airport Loyalty App
    (2019) (<2015)

    12 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    COVID as Catalyst:
    New Commercial Services

    13 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    COVID as Catalyst:
    New Commercial Services

    14 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    COVID as Catalyst:
    New Operations

    15 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    COVID as Discussion Starter:
    Centralised or Decentralised?

    16 ACI Webinar COVID-19: Catalysing Airport Commercial Innovation


    Mark van Doorne
    Senior Airport Consultant

    +31 6 1911 8999


    mvandoorne@airbiz.aero

    17 ACI Webinar

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