the ultimate mastermind behind seamless connections and smooth data flow!

saad31to12@gmail.com 03482566600 Flat Q46 Shalimar shopping center glisten e Johar, Karachi, Pakistan

EDUCATION SKILLS
Bachelor Of Computer Science
PAF-KIET
08/2020 - Present, Karachi

Communication Skills

Problem Solving
WORK EXPERIENCE
Troubleshoot Intern
Daraz PERSONAL PROJECTS
03/2022 - 04/2022,
No currently i did not work on any personal projects.
Karachi,Pakistan
Achievements/Tasks

 Responding to customer inquiries and resolving

technical issues via phone, email, or chat. ORGANIZATIONS
 Escalating issues to seniortechnicians when DARAZ
necessary · Providing excellent customer service
and always maintaining a high level of
professionalism. The Citizen Foundation
 Keeping accurate records of customer interactions
and technical issues. Ribat – The Campus
 Collaborating with other teams within Daraz to
ensure that technical issues are resolved quickly
and efficiently.

IT Support Intern
The Citizen Foundation
06/2023 - 07/2023,
Karach,Pakistan
Achievements/Tasks
 Provide assistance in troubleshooting and resolving
hardware and software issues for end-users.
 This may include desktops, laptops, printers, mobile
devices, and other peripherals. Respond to user
inquiries and supportrequest through various
channels like email, phone, or ticketing systems.
 Troubleshoot problems, provide technical guidance
and escalate issues to the appropriate team members
if needed.
 Collaborate with IT team Work closely with the IT
team members, including system administrators,
network administrators, and developers, to escalate
complex issues and seek guidance for problem
resolution.
 Actively participate in team meetings and contribute
to improving IT support processes.
Junior IT Support Engineer
Ribat – The Campus
07/2023 – Present

Achievements/Tasks Karachi, Pakistan

 Provide it support to all employee of the organization.

 Assist with manager in it related task.
 Setup it classes with their requirement
 Coordinate with vendors to purchase, internet wire, laptop, mouse and other pcs equipment.
 Assist with manager with its documentation.

CERTIFICATES
 International CISCO Academic Training of CCNA fromCORVIT SYSTEM (02/2023 - 05/2023)

LANGUAGE
 English Full Professional Proficiency
 Urdu Full Professional Proficiency

INTEREST