SUPERVISION IN THE

HOSPITALITY INDUSTRY
Sixth Edition
14
Competencies
PROFESSIONAL DEVELOPMENT

1. Explain why it is important for supervisors to take control of

their personal development. (pp. 368–371)

2. Outline ways to plan for personal career development.

(pp. 371–372)

Supervision in the Hospitality Industry, 6th Edition

14
Competencies
PROFESSIONAL DEVELOPMENT

3. List the steps in creating a career development plan.

(pp. 372–378)

4. Describe how to execute a career development plan.

(pp. 378–382)

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.1 Owning Your Development

Professional development is ultimately your responsibility!

It accomplishes several objectives:

Maintains Current Makes Promotions

Provides Mobility
Position Possible

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.1 Owning Your Development

“You are doing a great job!”

“When you calculate the cost

of food sold, don’t forget to
subtract employee meals after
you have determined the cost
of food consumed.”

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.1 Owning Your Development

Mentors can:
• Serve as professional role models
• Share their knowledge and experiences
• Encourage their mentorees and help build their self-
confidence
• Coach their mentorees about what to do and what not to do

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.1 Owning Your Development

Mentors can also:

• Provide industry information to aid their mentorees in
decision making
• Make suggestions regarding career planning
• Encourage their mentorees to change and grow
• Provide opportunities, set performance expectations, and
help their mentorees learn about and develop their talents,
interests, ideas, and competencies

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.2 Planning for Your Development

Self-assessment tools can include:

• Past performance reviews
• Conversations with peers, supervisors, and subordinates
• Lists of strengths, weaknesses, values, and interests

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.2 Planning for Your Development

After self assessment, professionals gather feedback and write

goals with priorities set to each goal.
Several methods exist for setting goal priorities:
1. Determining skills and competencies an organization needs
now and in the future
2. Working on weakest areas first
3. Building up strengths in highest interest areas first
4. Combining two or more of the three above approaches

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.3 Create the Plan

Step 1 • Set objectives to meet goals

Step 2 • Get motivated
Step 3 • Determine learning activities
Step 4 • Establish a timetable
Step 5 • Identify resources
Step 6 • Anticipate barriers and constraints

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14 PROFESSIONAL DEVELOPMENT

14.3 Create the Plan

To set objectives, professionals can develop an action plan that

includes highly focused objectives, using words such as:

Begin Quit Continue

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.3 Create the Plan

Divide the plan into smaller pieces

G O A L
Supervision in the Hospitality Industry, 6th Edition
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14.3 Create the Plan

Visual
Auditory
Tactile

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.3 Create the Plan

Participate in professional development programs

From other
On-the-job Off-the-job
people

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.3 Create the Plan

Timetables and Identification of Barriers and

Measurements Resources Constraints

Supervision in the Hospitality Industry, 6th Edition

14 PROFESSIONAL DEVELOPMENT

14.4 Execute the Plan

Make Daily Find Ways to Gather

Investments Improve Feedback

Minimize Overcome Monitor

Defensiveness Barriers Progress
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14 PROFESSIONAL DEVELOPMENT

14.5 Next Steps

Remember the secret to

success is
PREPARATION

HARD WORK

DAILY ROUTINE

BIG DREAMS!

Supervision in the Hospitality Industry, 6th Edition

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Hospitality Training, Education, and Certification